Lifetime Support Technology 069183
Lifetime Support Technology 069183
Lifetime Support Technology 069183
Table of Contents
Oracle Database Releases Oracles Ikan Releases Oracle Collaboration Suite Releases Oracle Beehive Releases Oracle Enterprise Manager Releases Oracles AmberPoint Releases Oracle Rdb and Oracle CODASYL Database Releases Oracle TimesTen In-Memory Database Releases Oracle Berkeley DB (Formerly Sleepycat) Releases Oracle Database Lite Releases Oracle Reliaty Backup Release Oracle Secure Backup Releases Oracle Warehouse Builder Releases Oracles JD Edwards EnterpriseOne Extended Process Integration (XPI) Releases Oracles Auptyma Release Oracles Moniforce Releases Oracle Express Server Release Oracle Gateway Releases Oracles TripleHop Releases Oracle Secure Enterprise Search Oracle Application Express (Formerly HTML DB) Oracle Fail Safe Releases Oracle Application Testing Suite Releases Oracles ClearApp Releases Oracles mValent Releases Oracle Virtual Iron Releases Oracles Secerno Releases Oracle Audit Vault Releases Oracles MySQL Releases Oracle Exadata Storage Server Software
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Oracle Technology
Maximize your support investment, unlock the full value of your Oracle products, and control your upgrade strategywith the industrys leading support policy.
Simple, predictable, flexible, and the most comprehensive support policy available, the Oracle Lifetime Support Policy helps drive your business success. Oracles industryleading support policy covers your entire technology environment, from database to middleware to applicationsan industry first, only from Oracle.
Oracles Lifetime Support Policy also puts you in control of your upgrade strategy. Our flexible support policy stages make it easier for you to plan and budget for Oracles exclusive product upgrades. Youll enjoy continued peace of mind, knowing that well always be there to support your business. When its time to upgrade, youll have rights to major product releases, so you can benefit from Oracles technology leadership and keep pace with the world of business.
Expect lifetime support. Expect control of your technology futurewith Oracles Lifetime Support Policy.
Lifetime Support Policy, Coverage for Oracle Technology Products - October, 2011
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With Oracle Support, you know up front and with certainty how long your Oracle products are supported. The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages: Premier Support, Extended Support, and Sustaining Support. It delivers maximum value by providing you with rights to major product releases so you can take full advantage of technology and product enhancements. Your technology and your business keep moving forward together. Premier Support provides a standard five-year support policy for Oracle Technology products. You can extend support for an additional three years with Extended Support for specific releases or receive indefinite technical support with Sustaining Support.
Premier Support As an Oracle customer, you can expect the best with Premier Support, our award-winning, nextgeneration support program. Premier Support provides you with maintenance and support for your Oracle Database products for five years from their general availability date. You benefit from Major product and technology releases Technical support My Oracle Support Updates, fixes, security alerts, data fixes, and critical patch updates Tax, legal, and regulatory updates Upgrade scripts Certification with most new third-party products/versions Certification with most new Oracle products
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Extended Support Your technology future is assured with Oracles Extended Support. Extended Support lets you stay competitive, with the freedom to upgrade on your timetable. If you take advantage of Extended Support, it provides you with an extra three years of support for specific Oracle releases for an additional fee. You benefit from Major product and technology releases Technical support My Oracle Support Updates, fixes, security alerts, data fixes, and critical patch updates Tax, legal, and regulatory updates Upgrade scripts Certification with most existing third-party products/versions Certification with most existing Oracle products Extended Support may not include certification with some new third-party products/versions.
Oracle Applications Unlimited: The Choice Is Yours Oracle Applications Unlimited and the Lifetime Support Policy represent our commitment to deliver an Oracle Superior Ownership Experience by protecting and extending your investment through enhancements to the products and solutions you have licensed. Oracle Applications Unlimited gives you the option to do what is best for your business: continue to derive value from your existing applications or upgrade to next-generation Oracle Applications, such as those built on Oracle Fusion Middleware, when it makes business sense. The choice is yours.
Sustaining Support Sustaining Support puts you in control of your upgrade strategy. When Premier Support expires, if you choose not to purchase Extended Support, or when Extended Support expires, Sustaining Support will be available for as long as you license your Oracle products. With Sustaining Support, you receive technical support, including access to our online support tools, knowledgebases, and technical support experts. You benefit from Major product and technology releases Technical support Access to My Oracle Support Fixes, updates, and critical patch updates created during the Premier Support stage Upgrade scripts created during the Premier Support stage Sustaining Support does not include New updates, fixes, security alerts, data fixes, and critical patch updates New tax, legal, and regulatory updates New upgrade scripts Certification with new third-party products/versions Certification with new Oracle products For more specifics on Premier Support, Extended Support, and Sustaining Support, please refer to Oracles Technical Support Policies.
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Support does not follow the Lifetime Support Policy. Unless otherwise noted, each stage of support is provided through the last day of the month noted on the included charts. For further information regarding specific releases, please refer MyOracle Support.
For Oracle Database 9.2 a limited bug fix service will be available from Aug 2010 until July 2012. For details please refer to the Technical Support Policies. For Oracle Database 10.2 there will be available an additional 2 years of Severity 1 fixes, August 2013 July 2015 for the Linux Itanium platform. For details please refer to the Technical Support Policies. For more-detailed information on bug fix and patch release policies, please refer to the Error Correction Support Policy on MyOracle Support. For customers with current support contracts running Oracle Database 10gR2, please refer to the Oracle Technical Support Policies for Extended Support fee waiver information.
Support for all CWD4ALL releases will end August 31, 2009. Customers are advised to use the Oracle-branded product, Oracle SQL Developer Data Modeling.
Lifetime Support Policy, Coverage for Oracle Technology Products October, 2011
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Support retirement dates have already been announced for Oracle Collaboration Suite 9.0. For more-detailed information on bug fix and patch release policies, please refer to the Error Correction Support Policy on MyOracle Support.
Oracle Enterprise Manager 9.2 was bundled within Oracle Database 9.2. Therefore, the support time frames for Oracle Enterprise Manager 9.2 will follow the same support time frames as Oracle Database 9.2. Please see the Oracle Database release table for details. *Please note that Oracle Enterprise Manager 10g R3 (10.2.0.3), 10g R4 (10.2.0.4), and 10g R5 (10.2.0.5) are patchset releases of Oracle Grid Control 10.2 and as such fall under the support time frames for Oracle Grid Control 10.2. For more-detailed information on bug fix and patch release policies, please refer to the Error Correction Support Policy on MyOracle Support.
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Note: No Certification will be provided to new OS and 3rd Party products for legacy AmberPoint releases and any AMS 6.0.x, 6.1.x and 6.5.x release not listed will receive indefinite sustaining support.
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The releases of the Oracle Database Enterprise Edition Option In-Memory Database Cache will follow the same support timeframe as the associated Oracle TimesTen In-Memory Database releases
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Older releases of Oracle Berkeley DB, Oracle Berkeley DB XML, and Oracle Berkeley DB Java Edition not listed will receive indefinite Sustaining Support.
Oracle Database Lite releases will follow the support time frames for the most recent Oracle Fusion Middleware version for which the Oracle Database Lite release is certified. For Oracle products which require or embed Oracle Database Lite (for example Oracle Mobile Field Service and Oracle E-Business Suite), Oracle Database Lite will be supported according to the support schedule of those products, even if the support dates extend beyond those for Oracle Database Lite support.
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As of 10gR2 (10.2) Oracle Warehouse Builder(OWB) ships as a part of the Database release. So from 10.2 onwards the lifecycle dates for OWB will be the same as for the Database release it ships with.
Lifetime Support Policy, Coverage for Oracle Technology Products October, 2011
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Support for all legacy Auptyma products ended on January 31, 2008. Customers are advised to upgrade to the Oracle-branded product, Oracle Enterprise Manager 10gR4 (10.2.0.4).
The migration path for webAlarm is to use Oracles existing service-level monitoring solution.
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Sep 2009 Sep 2009 Sep 2009 Sep 2009 Sep 2009 Sep 2009 Sep 2009 Sep 2009 Sep 2009 Sep 2009
Jan 2015 Jan 2015 Jan 2015 Jan 2015 Jan 2015 Jan 2015 Jan 2015 Jan 2015 Jan 2015 Jan 2015
Jan 2018 Jan 2018 Jan 2018 Jan 2018 Jan 2018 Jan 2018 Jan 2018 Jan 2018 Jan 2018 Jan 2018
Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite Indefinite
Oracle Access Manager for AS/400 10.2 is the terminal release Transparent Gateway for DB2/400 10.2 is the terminal release, customers should migrate to Oracle Database gateway for DRDA
** Oracle
Lifetime Support Policy, Coverage for Oracle Technology Products October, 2011
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Lifetime Support Policy, Coverage for Oracle Technology Products October, 2011
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The migration path for QuickVision 7.5 is to use Oracle Composite Application Monitor and Modeler. Oracle Composite Application Monitor and Modeler is part of Oracle Grid Control release 10.2.x. To be eligible for Premier Support and Extended Support coverage, a mandatory patch for QuickVision 7.0 must be applied.
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Lifetime Support Policy, Coverage for Oracle Technology Products October, 2011
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Lifetime Support Policy, Coverage for Oracle Technology Products October, 2011
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Now, you can have even greater peace of mind knowing that your business strategy is driving your upgrade strategy with more control, more choice, and more certainty. It all amounts to an Oracle Superior Ownership Experienceavailable only with the industrys most advanced support offering, Oracle Lifetime Support.
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For more information on the Oracle Lifetime Support Policy, please visit oracle.com/support
This document is for informational purposes only and may not be incorporated into a contract. Technical Support Services are provided in accordance with Oracles Technical Support Policies, which can be accessed at oracle.com/support/policies.html Oracle is under no obligation to develop any future programs or functionality.
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