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    This document provides an overview of the Mumbai Dabbawala system. It discusses how the Dabbawala service originated in 1890 to deliver home-cooked lunches to workers, how it now delivers over 200,000 lunches daily across 60-70 km using bicycles and trains, and its six sigma reliability rate of one mistake per 6 million deliveries. It also outlines the Dabbawalas' organizational structure, supply chain processes, coding system, success factors, SWOT analysis, and achievements.

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    Welcome To Our Presentation: Submitted by

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    This document provides an overview of the Mumbai Dabbawala system. It discusses how the Dabbawala service originated in 1890 to deliver home-cooked lunches to workers, how it now delivers over 200,000 lunches daily across 60-70 km using bicycles and trains, and its six sigma reliability rate of one mistake per 6 million deliveries. It also outlines the Dabbawalas' organizational structure, supply chain processes, coding system, success factors, SWOT analysis, and achievements.

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    This document provides an overview of the Mumbai Dabbawala system. It discusses how the Dabbawala service originated in 1890 to deliver home-cooked lunches to workers, how it now delivers over 200,000 lunches daily across 60-70 km using bicycles and trains, and its six sigma reliability rate of one mistake per 6 million deliveries. It also outlines the Dabbawalas' organizational structure, supply chain processes, coding system, success factors, SWOT analysis, and achievements.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    7 views18 pages

    Welcome To Our Presentation: Submitted by

    Uploaded by

    ashraf294
    This document provides an overview of the Mumbai Dabbawala system. It discusses how the Dabbawala service originated in 1890 to deliver home-cooked lunches to workers, how it now delivers over 200,000 lunches daily across 60-70 km using bicycles and trains, and its six sigma reliability rate of one mistake per 6 million deliveries. It also outlines the Dabbawalas' organizational structure, supply chain processes, coding system, success factors, SWOT analysis, and achievements.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
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    Welcome to Our Presentation

    Submitted By:

    NAME ID NO
    Shova Saha Ev 16013030
    Mousheta Jahan Ev 16013038
    A. K. M. Asif Ahmed Ev 16013040
    Md. Ashraf Uddin Chowdhury Ev 16013048

    Bangladesh University of Professionals


    Mirpur Cantonment, Dhaka-1216
    Universal Solar Battery
    Charging Station
    Dabbawala:
    The large service supply
    chain
    Dabbawala
    A Dabbawala; is a person in India, most
    commonly in Mumbai, who is part of a delivery
    system that collects hot food in lunch boxes from the
    residences of workers in the late morning, delivers the
    lunches to the work place utilizing various modes of
    transport, predominantly bicycles and the railway
    trains, and returns the empty boxes to the customer's
    residence that afternoon.
    Founder

    The concept of dabbawala originated


    when India was under the rule of British.
    Many British people who came to the
    colony did not like the local food.

    Mahadu Havaji Bache


    Mumbai Dabbawala at a Glance
     Started in1890- started with 100 Dabbawala.
     Now More than 5000 member.
     Serves More than 200,000 customer every day.
     Time taken 3hrs.
     Total Area coverage 60-70 KMs.
     That's 120 tons of food Daily.
    Facts about Dabbawala
     Six sigma performance (99.999999)
     Error rate: 1 in 6 million transactions
     Dabbawala business is 128 years old.
     No Police or court case since1890
     No Strike record since1890
     Many dabbawala are 3rd generation inheritors.
    Organization Structure
    Three tier structure: PRESIDENT

    Govorning council
    VICE PRESIDENT
    Mukadams
    Dabbawalas 13
    GENERAL SECRETARY MEMBERS

    Mukadam (Head of group of TREASURER


    Dabbawala). The Dabbawala are divided
    into group of 20-30 people and each
    DIRECTORS ( 9 )
    group is headed by 2-3 mukadam. The
    main work of mukadam is to sort the
    MUKADAM
    tiffin, collection of payment.
    MEMBERS ( 5000 )
    Supply Chain Process
    Supply Chain Schedule
    Coding Process
    VLP : Vile Parle (suburb in Mumbai)
    9EX12Code for Dabbawalas at Destination
    EX : Express Towers (building name)
    12 : Floor no.
    E: Code for Dabbawala at residential station
    3: Code for destination Station eg.
    Churchgate Station (Nariman Point)
    Coding Process
    Success Factors
    SWOT Analysis

     Simplicity with innovative


    service  Highly dependability on local
     Co ordination, team spirit and trains
    time management  Low funds for association
     Low operation cost  Limited access to education
     Customer satisfaction

    Strength Weakness
    SWOT Analysis

     Direct competition from other


     Wide range of Publicity caterers
     Catering  Indirect competition from fast
     Low operational cost food joints and hotels
     Change in timing

    Opportunity Threat
    Disciplines

     No Alcohol drinking during business hours

     Wearing White Cap during business hours

     Carry Identity Cards


    Achievements

    World record in Best Time Management


     Name in “Guinness Book of World Records”

     Registered with Ripley’s “believe it or not”

     Six Sigma rating by Forbes

     Got ISO 9001: 2000 for excellence in services

     One among to 50 entrepreneur in India


    Conclusion
     In this highly technologically advanced time ‘dabbawalas’ are
    working absolutely without technology.
     They have an excellent supply chain, despite the fact that they
    don’t even know what it means. Most of the people working
    with them are semi-literate but still they read the tiffin code
    correctly and deliver it.
     The time management, teamwork, 100 percent execution
    and total customer satisfaction have made them the subject of
    case studies for other organization.
     As long as people feel hungry, dabbawala’s are there to
    serve them.

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