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    Processes of Emotion in The Workplace

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    Donnalyn10
    The document discusses processes of emotion in the workplace. It defines emotional labor as inauthentic communication performed for an organization's benefit, contrasting it with emotional work involving authentic emotions. It examines how emotions are an inherent part of jobs, workplace relationships, and communication, and how communication can cause stress and burnout but also help cope with it. The roles of emotional intelligence, display rules, and social support are covered, as are approaches like classical, human relations, human resources, systems, and cultural theories in considering emotions.

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    Processes of Emotion in The Workplace

    Uploaded by

    Donnalyn10
    37 views23 pages
    The document discusses processes of emotion in the workplace. It defines emotional labor as inauthentic communication performed for an organization's benefit, contrasting it with emotional work involving authentic emotions. It examines how emotions are an inherent part of jobs, workplace relationships, and communication, and how communication can cause stress and burnout but also help cope with it. The roles of emotional intelligence, display rules, and social support are covered, as are approaches like classical, human relations, human resources, systems, and cultural theories in considering emotions.

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    Organizational Communication

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    Processes of Emotion in the Workplace

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    The document discusses processes of emotion in the workplace. It defines emotional labor as inauthentic communication performed for an organization's benefit, contrasting it with emotional work involving authentic emotions. It examines how emotions are an inherent part of jobs, workplace relationships, and communication, and how communication can cause stress and burnout but also help cope with it. The roles of emotional intelligence, display rules, and social support are covered, as are approaches like classical, human relations, human resources, systems, and cultural theories in considering emotions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    37 views23 pages

    Processes of Emotion in The Workplace

    Uploaded by

    Donnalyn10
    The document discusses processes of emotion in the workplace. It defines emotional labor as inauthentic communication performed for an organization's benefit, contrasting it with emotional work involving authentic emotions. It examines how emotions are an inherent part of jobs, workplace relationships, and communication, and how communication can cause stress and burnout but also help cope with it. The roles of emotional intelligence, display rules, and social support are covered, as are approaches like classical, human relations, human resources, systems, and cultural theories in considering emotions.

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    Processes of Emotion

    in the Workplace

    Reporters:

    Ms. Lyn Tabuco


    Ms. Monet Ordiz
    • Understand the concept of “emotional labor” as
    communication that is in some way inauthentic and
    performed for the benefit of organization.

    • Be able to contrast emotional labor with “emotional


    work” - authentic emotions that are also part of
    many worker’s jobs.

    • Understand the role of communication in both


    causing stress and burnout and in helping
    organizations and individuals cope with stress and
    burnout.
    Emotions can be seen
    as an aspect that
    exists in the daily
    lives of organizational
    structure.

    Our interactions are


    often governed by hot
    emotion rather than
    cool logic.

    Processes of Emotion in the Workplace


    EMOTION as part of the JOB

    EMOTIONS are part


    of who we are.

    EMOTIONS also play


    a vital role in
    generating success
    and profitability.

    Processes of Emotion in the Workplace


    EMOTION as part of Workplace Relationships

    Emotion is not just


    important when it is a
    prescribed part of a
    person’s job.

    Indeed, individuals in
    all organizational roles
    feel emotion in the
    workplace.
    Processes of Emotion in the Workplace
    EMOTION as part of Workplace Relationships

    Some aspects or work relationships that


    create potential for intense emotion in
    organizations:
    1. The tension between the public and
    private in work relationships
    2. Relational networks and emotional
    “buzzing”
    3. Conflicting allegiances
    4. Emotional rights and obligations at work
    Processes of Emotion in the Workplace
    EMOTION Rules and Emotional Intelligence

    Central part of
    organizational life both
    in terms of interaction
    with customers or
    clients and in terms of
    interaction with other
    members of the
    organization.

    Processes of Emotion in the Workplace


    EMOTION Rules and Emotional Intelligence

    Understanding and managing


    the emotional content of
    workplace relationships and
    that emotional intelligence is
    also a skill that can be
    developed through training.

    Processes of Emotion in the Workplace


    Emotional Display Rules
    Rule Explanation
    “Express emotions in a An individual should have
    professional way.” control over emotions and
    maintain a “business-like”
    atmosphere in the
    workplace.

    Emotional display should


    “Express emotions in a be managed in order to
    professional way.” prevent or correct
    problems and create a
    positive work climate.
    Rule Explanation
    “Express emotions to the
    Positive and negative
    right people.”
    emotions should be directed
    to the appropriate person in
    the appropriate setting.

    “Express emotions to Emotional display should


    help individuals.” be managed to provide
    support and assist others.

    “Do not manage Emotional display should


    emotions for personal be managed in a manner
    benefit to the detriment that is purely for self-
    of others.” promotion.
    Rule Explanation

    “The expression of Workers should maintain


    certain emotions is role-appropriate control of
    always inappropriate.” positive emotions and
    should not abuse others.
    Stress, burnout, and social support in the workplace

    Processes of Emotion in the Workplace


    Burnout

    Refers to a “wearing out”


    from the pressures of
    work.

    A chronic condition that


    results as daily work
    stressors take their toll on
    employees.

    Processes of Emotion in the Workplace


    Basic Model of Stress in the Workplace
    Stressors Burnout Outcomes

    Environmental Physiological,
    Strain that results
    factors that are attitudinal, and
    from ongoing
    difficult for an organizational
    stressors:
    individual to deal results of burnout:
    with:
    Emotional
    Coronary heart
    exhaustion,
    Workload, role disease, high blood
    depersonalization,
    conflict, role pressure, lower job
    decreased personal
    ambiguity, life satisfaction, less
    accomplishment
    events, home/work commitment,
    conflict turnover

    Processes of Emotion in the Workplace


    COMMUNICATION as a Cause of Burnout

    • Communication contributes to
    the experience of burnout in
    organizations such as
    miscommunication and
    overload of work.
    • Emotional Labor as a
    contributor to burnout
    • Empathy, communication, and
    burnout

    Processes of Emotion in the Workplace


    Coping with Burnout

    • Individual and
    Organizational Coping
    Strategies
    • Communicative
    Coping: Participation
    in Decision Making
    • Communicative
    Coping: Social
    Support
    Processes of Emotion in the Workplace
    Approaches to the Emotion Process
    How emotion would be
    Approach
    considered

    Emotions are not seen as


    an issue except to the
    extent that they lower
    worker productivity.
    Working conditions of
    Classical
    classical organizations
    are likely to cause
    burnout, but burned-out
    employees will be
    replaced quickly.

    Processes of Emotion in the Workplace


    Approaches to the Emotion Process
    How emotion would be
    Approach
    considered

    The only emotion


    considered is job
    satisfaction. Stress and
    burnout are likely to be
    Human Relations dealt with through the
    provision of emotional
    support or other means
    of boosting employee
    self-esteem.

    Processes of Emotion in the Workplace


    Approaches to the Emotion Process
    How emotion would be
    Approach
    considered
    Emotions are rarely
    considered while
    rationally designed the
    organization. Stress and
    burnout are likely to be
    Human Resources dealt with through
    participative decision
    making or structural
    changes designed to
    enhance employee
    control

    Processes of Emotion in the Workplace


    Approaches to the Emotion Process
    How emotion would be
    Approach
    considered

    Emotions are seen as


    sense making
    opportunities. Stress
    scholars might consider
    the impact of
    Systems
    communication network
    participation on stress
    and cybernetic models of
    burnout control in the
    workplace.

    Processes of Emotion in the Workplace


    Approaches to the Emotion Process
    How emotion would be
    Approach
    considered

    Expressed emotions are


    seen as one aspect of the
    Cultural values and assumptions
    held by organizational
    participants.

    Processes of Emotion in the Workplace


    Approaches to the Emotion Process
    How emotion would be
    Approach
    considered
    Emotions are seen as
    one indicator of strain in
    the relationship between
    employees and owners in
    the organizational
    Critical context. A goal of the
    critical researcher is to
    educate workers to resist
    acceptance of conditions
    that create stress and
    burnout.

    Processes of Emotion in the Workplace

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