Group 1 Chapter 2 BCPM Report
Group 1 Chapter 2 BCPM Report
Group 1 Chapter 2 BCPM Report
MANAGEMENT
Chapter
2
Personality, Attitudes
and Work Behaviors
Chapter 2
Personality, Attitudes and Work
Behaviors
• Personality and Values
• Perceptions
• Work Attitudes
• The Interactionist Perspective:
The Role of Fit
• Work Behavior
• Developing your Positive Attitude
Skills
PERSONALITY AND
VALUES
What is Personality?
Personality refers to individual
differences in characteristics
patterns of thinking, feeling
and behaving.
• Personality refers to individual
differences in characteristics
patterns of thinking, feeling and
behaving.
• The study of Personality focuses on
understanding individual differences
in particular personality
characteristics such as sociability or
irritability.
Personality
Characteristics
• Self consciousness Sense of self, aware
of feeling aware.
• Morality Able to take moral decisions
• Relationships Able to communicate
thoughts, ideas.
• Love Able to desire to do well to others.
• Religion Able to become devoted to
supreme values.
• Divinity Able to crave, seek, find, know
and become like God.
Personality
Determinants
•HeredityRefers to those factors that
were determined at conception.
•EnvironmentEnvironmental factors
that exerts pressures on our personality.
• SituationAn individual's personality
although generally stable and consistent
does change in different situations.
Values
Values are individuals beliefs
that motivate people to act one
way or another. Serves as guide
for human behavior.
Four Types of Values:
• Functional Value are the benefits provided by
resources.
• Monetary Value is value in currency that a
person, business or the market places on a resource,
product, or service.
• Social Value are sets of moral principles defined
by society dynamics, institutions, tradition and
cultural beliefs.
•Psychological Value refers to relative
importance that an individual places on an item,
idea, person, etc. that is part of their life.
Perceptions
What is Perception?
According to the book,(Understanding
Organizational Behavior 2nd Edition by Debra L.
Nelson and James Campbell Quick).
PERCEPTION: involves the way we view the world
us.
•It adds meaning to information gathered via the
senses of touch, smell, hearing, vision and taste.
• It is the process of interpreting information about
another person.
According to the book (Organizational
Behavior 6th Edition by Robert Kreitner
and Angelo Kinicki).
Perception is a cognitive process
that enables us to interpret and understand
our surroundings. A process by which
people regard, analyze, retrieve and react
to any kind of information from the
environment.
BARRIERS TO PERCEPTION
• SELECTIVE PERCEPTION: Is our tendency
to choose information that supports our view
points.
• STEROETYPES: A generalization about a
group of people.
Reduce information about other people to a
workable level and they are efficient for
compiling and using information.
•FIRST IMPRESSION ERROR: The tendency
to form lasting opinions about an individual
based on initial perception.
• PROJECTION: Overestimating the no. of
people who share our own beliefs, values and
behavior.
• SELF FULFILLING PROPHECY: The
situation in which our interaction with them in
such a way that our perception are fulfilled.
WHAT IS THE IMPORTAMT OF
PERCEPTION IN MANAGEMENT?
To enhance the communication
between the manager and employees
can improve the workplace
relationship, and good relationship
create the good work environment,
which it good for the work outcome.
The main process of perception are
selective attention, organization, and
interpretation.
Work Attitudes
•Attitudes
Attitudes play a key role in social
psychology because of the presumed connection
between people's perception of their world and
their behavior in it. Managers also consider
attitudes important. They commonly attribute an
employee's poor work performance to a bad
attitude about work.
An attitude has three separate, but related parts:
•Affective evaluation and feelings about the attitudes
object; a person's feeling of like or dislike for the object;
includes neutral feelings about the object.
•Person-Organization
Fit
•Person-Job Fit
• Person-Organization Fit
It refers to the degree to which a
person's personality,value and other
characteristics match those of the
organization.
Person-Job Fit
Is the degree to which a
person's skills knowledge,abilities
and number of positive attitudes
and other job characteristics,match
those job demands.
However, PersonOrganization Fit and Person
Job Fit are positively related to Job Satisfaction
and Commitment.
Book of Organizational Behavior by Keith Davis
defines the following terms:
•Work behavior
•Turnover
Refers to an employees leaving an
organization. Employee turnover has potentially
harmful consequences such as poor customer
service and poor company wide performance
developing a positive attitude skills.
Developing Your
Positive Attitude Skills
• Listen to your internal dialogue. When faced with
a negative thought, turn it around to make it into a
positive thoughts.
• Interact within positive environments and with
positive people. Do things with people who reinforce
you in positive way.
• Volunteer. Do something that will help others. This
will give you a self fulfillment and make you feel happy
inside.
• Get pleasure out of the simple things in life.
Laughter is one of the most powerful mood enhancers.
• Permit yourself to be loved. Everyone
deserves to be loved.
• Get accurate information about the job and
the company. Ask detailed questions about what
life is like in this company.
• Develop good relationships at work. Make
friends. Try to get a mentor if your company
does not have a formal mentoring program.
Presented by:
DONALD L. TORRES
MELROSE A. ALMADOR
CLAIRE B. LAWAG
LEA JEAN R. DAVID
MELANIE L. DISTOR
(Group 1/BSBA 12)
Presented to:
ARLETTE U. PORTAJE
Professor BCPM 1