Interpersonal Relationship Skills
Interpersonal Relationship Skills
Interpersonal Relationship Skills
Relationship Skills
Compiled by: Prof. Srikant Kapoor
Agenda
Interpersonal role of a manager
Dimensions of interpersonal relationship
Role of communication in IPR
Power of active listening
Self assessment: Some models in practice
Communication style
Transactional analysis
Johari window model
Interpersonal role of manager
Figurehead
Leader
Liaison
……………………….
Your viewpoint
When someone forgets your name, how
does it make you feel? Are you affected or
offended in any way?
If you see someone whom you met before,
but forget the person’s name, do you think
it’s better to ask for the name again or not
admit that you’ve forgotten?
Your viewpoint
If you’re being treated badly in a
relationship and you don’t express your
dissatisfaction to the other person, would
you say you’re equally responsible for the
mistreatment?
Interpersonal relationship
Reciprocal social and emotional
interaction between two or more
individuals in an environment
Close association between individuals
who share common interests and goal
Forms of IPR
Friendship
Family and kinship
Professional relationship
Love
Marriage
Platonic relationship
Casual relationship
Brotherhood and sisterhood
Acquaintances
IPR for an individual
Personal growth and development
Growth and enjoyment
Sense of security
Context of understanding
Interpersonal needs
Establishing personal identity
IPR for a manager/leader
Understanding self
Building a positive functional
multidisciplinary team
Improving intra and/or inter team
communication, coordination and
cooperation
Improved decision making and problem
solving
Communication is the KEY
Communication is the lifeline of any
relationship. Without it, the relationship will
starve to its death.
Elizabeth Bourgeret
Answer: ‘Exactly!’
Positive response
Praise
Positive feedback
Compliments
Expressions of appreciation
Good reports
Negative response
Non-constructive criticism
Negative judgements
Insults
Expressions of disapproval
Bad reports
Life Positions
I’m not OK, you’re not OK
Writing 12 years 9%
2. Question
3. Reflect-Paraphrase
Step 1: Listen
To feelings as well as words
Words – emotions - implications
Focus on speaker
Don’t plan, speak, or get distracted
What is speaker talking about?
Topic? Speaker? Listener? Others?
Look at speaker
Use verbal & non-verbal encouragers
Step 2: Question
3 Purposes
Demonstrates you are listening
Gather information
Clarification
Open-ended
Tell me more?
How did you feel?
Then what happened?
Step 3: Reflect-Paraphrase
Reflect what is said (in your words)
Reflect feelings
Reframe
Capture the essence of the
communication
Remove negative framing
Move toward problem solving
THE JOHARI WINDOW MODEL
Known to Hidden
Others
only
Situati person
onal al
Sustainable Relationship
Compatibility
Caring
Commitment
Compromise
Constructive disagreement
The story continues…
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