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    Microsoft Dynamics CRM: by Akshata Raut - 77 Urvashi Roy - 78

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    Microsoft Dynamics CRM: by Akshata Raut - 77 Urvashi Roy - 78

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    Urvashi Roy
    68 views13 pages

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    Microsoft

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    68 views13 pages

    Microsoft Dynamics CRM: by Akshata Raut - 77 Urvashi Roy - 78

    Uploaded by

    Urvashi Roy

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 13

    Microsoft

    Dynamics
    CRM
    By
    Akshata Raut – 77
    Urvashi Roy - 78
    Microsoft Dynamics CRM
    Developer(s) Microsoft Corporation
    Stable release 4.0 / December 1, 2008; 2 years ago
    Development status Active

    Operating system Windows Server 2003/2008 (Server), Microsoft


    Windows(Clients)
    Platform x86, amd64

    Arabic, Basque, Bulgarian, Catalan, Chinese(
    Simplified),Chinese(Traditional), Croatian, Czec
    Available in h, Danish,Dutch,English, Estonian, Finnish, F
    rench, German, Hindi, Hungarian, Italian, Ja
    panese, Kazakh, Korean, Latvian, 

    Type Customer Relationship Management


    License MS-EULA
    Website http://www.microsoft.com/dynamics/crm/defa
    ult.mspx
    Introduction
     Microsoft Dynamics CRM is a multi-lingual Customer
    Relationship Management software package developed
    by Microsoft.

     Dynamics CRM is a server-client application, which, like


    Microsoft SharePoint, is primarily an IIS-based web
    application which also supports extensive web
    services interfaces.

     The current version of Microsoft Dynamics CRM is 4.0


    Versions
     Microsoft Dynamics CRM comes in 4 versions for
    installation by a partner/customer; these versions can be
    highly customized using advanced extensions.
     Workgroup Edition

     Professional Edition
     Enterprise Edition
     Service Provider Edition
    Features Of dynamics CRM 4.0
     More powerful data import tools, de-duplication
    capability
     Enhanced entity relationships – many to many, self-
    referential
     Improved programmability - enhanced Web Services,
    unified event model, plug-ins to replace callouts
     Multi Tenancy - One server can host more than one
    business organization
     Multi Currency
     Multi Lingual
     Cloud Computing with Microsoft Online Services
    Solutions offered by Dynamics
    CRM
    Sales Force Automation
     Improve sales planning and management
     Automate your lead system
     Manage opportunities effectively
     Streamline account management
     Boost sales productivity
     Enhance pipeline management
     Simplify workflow processes
     Leverage Mobile Express for Microsoft Dynamics CRM
     Gain visibility and improve decision making
    Customer Service
     Manage accounts with insight and collaboration
     Enhance customer service with insightful, actionable
    intelligence
     Respond to cases quickly and precisely
     Simplify contract management
     Get the right information at the right time
     Integrate Mobile Express for Microsoft Dynamics CRM
     Streamline scheduling with all resources required to
    perform a service
     Establish processes that facilitate a connected
    organization that is collaborative and integrated
    Marketing
     Manage your data effectively
     Pinpoint your marketing efforts
     Streamline campaign planning
     Simplify campaign execution
     Improve response management
     Streamline lead tracking
     Extend value with Microsoft Office
     Automate workflows
     Mobile Express for Microsoft Dynamics CRM
     Gain key insights for decision making
    Extended CRM
     Rapid customizations, dynamic services, and prebuilt
    functionality
     Third-party plug-ins and applications
     Configurable rules, processes and workflows
     Superior scalability and performance
     Extension of CRM with the global Microsoft Partner
    Network
     Discover solutions with the new Microsoft Dynamics
    Marketplace
    Case Study

    Barclays Bank PLC


    Bank Adopts Technology to Improve Customer
    Satisfaction and Promote Retention

    Barclays Bank PLC provides banking, investment banking,


    and investment management services throughout the world,
    including the Arabian Peninsula.

    After introducing consumer banking services in the United


    Arab Emirates, a system was needed to track and resolve both
    complaints and sales leads in a timely manner.
    Cont…
    To ensure the retention and satisfaction of customers while
    booking new business, managers implemented Microsoft
    Dynamics® CRM.

    Since deploying it, customer service has improved


    markedly while the sales process has been structured and
    standardized for success.
    THANK
    YOU…

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