HRM Case Analysis

HRM CASE ANALYSIS
JAMIE’S MARKET: CHALLENGES HIRING AND ONBOARDING TEMPORARY

WORKERS
Presented by:
DM23426 Pranay Singh
DM23408 Anish Kumar Sharma
DM23208 Aman Kumar
DM23222 Harsha Shashkiumar Malbari
DM23431 Raithatha Dipen Bhaveshbhai
DM23261 Kriti Nanda
CONTENT
Sl No. Content Page No

1 Introduction 3
2 Objective 4
3 What are the key differences between hiring temporary 5
workers and permanent workers?
4 Job Specifications 6-7
5 Examine the current interview questions used by Jamie’s 8-9
market. What skills, knowledge and abilities are
assessed?
6 Tactics for socialization 10-11
7 Conclusion 12
INTRODUCTION
• Jamie’s Market is a family owned specialty supermarket chain located in the USA.
• With the onslaught of Covid-19 pandemic people flocked to grocery stores to stock up on
the essentials. Unpreparedness for the increasing demand resulted in the store not having
enough staff to extend its hours.
• Given the uncertainty around how long the pandemic would last, the management team at
Jamie’s Market decided to hire temporary associates to accommodate the increase in
customers.
OBJECTIVE
• In the this case study we will try to -

• State key differences between hiring temporary workers and permanent workers.
• Create a job specification for a temporary associate position at Jamie’s market.
• Examine the current interview questions used by Jamie’s market.
• Suggest process and tactics that Jamie’s management team must use to socialize the
newly hired temporary associates.
1) WHAT ARE THE KEY DIFFERENCES BETWEEN HIRING
TEMPORARY WORKERS AND PERMANENT WORKERS?
Key Points Temporary Associates Permanent Associates

Hiring Cost Involves Lower Cost and High Cost
Flexibility
Loyalty/ Level of Commitment Lack of Loyalty because most of More likely to be loyal to the
the associates here work for company he works for and stay
disposable income and not for a there when times get tough.
permanent Job.
Training Do not require extensive Training Required.

training or expertise.
2) JOB SPECIFICATIONS
Salesperson Responsibilities:
• Greet customers.
• Help customers find items in the store.
• Check for stock at other branches or order requested stock for customers.
• Provide customers with information about items.
• Ring up purchases.
• Elevate complaints to management.
• Keep track of inventory.
Salesperson Requirements:
• A degree in sales, marketing, commerce or a related field would be advantageous.
• Excellent communication skills.
• Flexible work hours.
• Basic mathematic skills.
• Prior experience in retail.
• Excellent customer service skills.
• Motivation to work through busy shifts.
3) EXAMINE THE CURRENT INTERVIEW QUESTIONS USED BY JAMIE’S
MARKET. WHAT SKILLS, KNOWLEDGE AND ABILITIES ARE ASSESSED?
•  What are some of your favorite things to cook (or eat)?

• Skills Assessed: Drive for the job role, Cooking skills, passion for food.
•  How has your work history prepared you for the position?
• Skills Assessed: Adaptability, Understanding the Job role, Integrating learnt skills.
•  What makes you the perfect person for the role?
• Skills Assessed: Ability to retrospect on one’s strengths and weaknesses, Communication skills.
•  How will you contribute to the Jamie’s Market community?
• Skills Assessed: Understanding of Job role, Interpersonal Skills, Supermarket analysis,
Communication skills, Confidence
•  If a customer brought in a competitor’s ad with a lower price on an item already
marked down, how would you address their concerns?
• Skills Assessed: Out of the Box thinking, Patience, Sales and Marketing skills, Analyzing
customer behavior, Interpersonal and Social Skills.
•  Can you describe a time where you had to deal with upset or irate customers?
• Skills Assessed: Patience, Experience, Communication skills, Empathy, Logical Thinking
•  How would you sell to us? Tell us about as much as you can. How could you meet a
customer’s needs the best way you can?
• Skills Assessed: Sales and Marketing skills, Interpersonal skills, Negotiation skills,
Persuasiveness, Communication Skills, Understanding of the service provided.
4) TACTICS FOR SOCIALIZATION
• Establish a culture of on the job training where temporary associates will shadow their
permanent counterparts to learn the tricks of the trade whenever possible.
• Establish a reward system where permanent associates are rewarded for good behavior for
every recommendation received from their temporary counterparts which results in fair
incentives and promotional preferences. This reward system will also incentivize permanent
employees for finding potential permanent employees who may be assets to the company in the
future and to incentivize them if they stick through a certain time period.
• Make an employee distress forum to address behavioral issues regarding the employees
and also their views on how to solve them better.
• Hold training sessions for the employees where their seniors will be the ones imparting
technical knowledge required to perform better on the job as well as the importance of a
long term mindset(developing relevant social skills as well) while on the job.
• To hold short events on weekends(mandatory for all) for people to socialize and to
participate in various events like quizzes, trivia etc.
CONCLUSION
• For any organization to work efficiently, it is imperative to provide adequate training to

its employees.
• An organization must have a robust advertising plan for its job openings.
• An organization should be vigilant while hiring people and it should be based on their
qualifications and the skillset required for any particular role.
• Open communication and socialization amongst the employees boost employee
productivity.
• A Reward & Recognition system can be used to motivate the employees to achieve high
quality performance.

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HRM CASE ANALYSIS

JAMIE’S MARKET: CHALLENGES HIRING AND ONBOARDING TEMPORARY

Sl No. Content Page No

• In the this case study we will try to -

Key Points Temporary Associates Permanent Associates

Training Do not require extensive Training Required.

•  What are some of your favorite things to cook (or eat)?

• For any organization to work efficiently, it is imperative to provide adequate training to

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