Communication Skills For Manager
Communication Skills For Manager
Communication Skills For Manager
ROLL NO. :- 43
CLASS :- FYBBA
SUBJECT :- Communication Skills for Manager.
TOPIC :- Basic Communication Skills.
E-MAIL :- [email protected]
Basic Communication Skills
ESTABLISHING
RAPPORT
Field of consciousness
How do you go about establishing
rapport ?
How you say what you say plays an important role in communication.
TOTAL COMMUNICATION PROCESS
Writing
9% Speaking
30%
Reading
16%
Listening
45%
LEVELS OF COMMUNICATION
VERBAL :-
Intra Verbal: Intonation of word and sound
Extra Verbal : Implication of words and phrases, semantics
NON- VERBAL :-
Gestures
Postures
Movements
SYMBOLIC
Barriers in Communication
(that have to do with the COMMUNICATOR)
Selective perception .
Unwillingness to change.
Lack of interest in the topic/subject.
Prejudice & Belief System.
Rebuttal Instincts.
Personal Value System.
Here-and-now internal & external factors.
External barriers in communication
Environment :-
The Venue
The effect of noise
temperature in the room