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COMMUNICATION PROCESS
Prepared by Cornelius Kapel
Objectives By the end of this lesson the learner will be able to: 1. Define communication process 2. Describe the communication process 3. Identify tips to improve communication process effectively Defintion of communication process • The communication process refers to a series of actions or steps taken in order to successfully communicate. • The communication process include:sender/sources,message,encoding,channel,r eceiver,decoding,noise and context. Communication process model Sender • The person who intends to convey message with intention of passing information and idea to others is known as communicator. • Sender Creates an idea that it is to be send to another person or group of people. • Ideas/message. This is subject matter of communication. This may be opinion, attitude, feelings, views, orders or suggestion. Encoding • Once the sender develops an idea, they translate it into a form that can be transmitted to someone else. This means they transform the subject matter of communication to a certain format such as words, symbol. • For example, if you are writing a letter, you'll translate your idea into words. The message can also be nonverbal, oral or symbolic. Channel • The sender decides how the message will be sent. • This involves selecting the most suitable medium for relaying the message. • Some communication mediums include speaking, writing, electronic transmission or nonverbal communication Receiver • Receiver is the person who receives the message or whom the message is meant for. • This step is done by hearing the message, seeing it, feeling it or another form of reception. Decoding
• The person who received the message in form of
symbol from the communicator tries to convert the same in such way that the message is extracted to meaningful by complete understanding. • This simply means interpretation of message by converting it into a thought. • communication process is performed effectively when the sender and receiver have the same meaning for the transmitted message. Feedback • Feedback is process of ensuring that the receiver has received the message and understood in the same sense as sender meant it. Noise • Anything that blocks, distort message intended to communicate. • Also know as barrier that affect flow of communication • Psychological Noise: This type of noise comes from within us, for example, our preconceived stereotypes, our biases, our beliefs, and our assumptions. • Physical Noise: This is any type of noise that distracts us, for example, loud colleagues talking around you or listening to music. • Environmental Noise: This type of noise comes from the environment around us, for example, passing traffic. • Semantic Noise: This type of noise is created by the sender, for example, using technical language or verbose language. Semantic noise usually happens because the sender has failed to target their message or channel to the needs of the receiver. Context • It is the environment in which communication take place. • Situation in which communication process occur Tips for improving the communication process • Simplify your message: In order to ensure your message is properly understood, you should keep your language simple and to the point. • Know your audience: It's also important to consider the audience that will receive your message as well as their needs and interests. • Be a good listener: As a communicator, it's important to actively listen to what those around you are saying. This will ensure that you're sending the right message. • Ask questions: It's also important to ask good questions to keep the communication flowing. Make sure your questions are insightful and engaging. Cont. • Take the time to respond: When communicating, it's important to consider how you might reply to a person to ensure you know what you want to say. • Consider your body language: If you're communicating through a different medium, it's important to be mindful of your body language. • Maintain eye contact: It's also important to make contact with the person or group you're communicating with. This will show that you're actively listening to who you're communicating with Reference • Woś-Szymanowska, A. (2018). Process Communication Model – an effective tool supporting education. Edukacyjna Analiza Transakcyjna, 7, 15-26. doi: 10.16926/eat.2018.07.01 • Kourkouta, L., & Papathanasiou, I. V. (2018). Communication in nursing practice. Materia socio- medica, 26(1), 65. THANK YOU!