1

Digital enterprise services

Service Offerings

Copyright © 2014 Tech Mahindra. All rights reserved. 2

 Strategy to IT imperatives to Making it Happen:
Horizon Digital

• Increasing Self Service

Real-Time Digital • Co-Innovation through
Engagement Customer & Employee
Horizon Digital
• Digital Enablement across
Channels.
Any-Where, Any-

Digital Framework
• Insights driven Customer

Tech Mahindra’s
Time, Experience
Any-Device,
• BYOD/Enterprise Appstore
Digital Experience
Establish • Defined Digital Product
Appify Management Lifecycle
Business
Customer
Case and • Analytical Driven ROI
Experience
Roadmap • Enhanced BI Architecture.
Driving Operating • Design/Run Organization-Wide
Efficiency Digital Programs
• Digital Workplace
Service • Lean Sigma/Kaizen
Create articulate
Enterprise backend
Analytics Bus systems thro Agile
directory set • Delivery with Agile
Delivery Methodology
• Drive Process Improvements
Model

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DES Service Offerings

Consulting Led
Digital Enterprise Digital Business Process Reference Unified Master
Transformation Roadmap Builder Architecture

Platform Led
Unified Channel Experience Integrated Retail Customer Integrated Digital Health
platform (UCX™) for banking Experience platform (RCX™) management platform
Integrated Smart Energy Integrated Logistics & Supply Integrated Vehicle Navigation
management platform chain management platform and Infotainment platform

MAC Led
Mobility Analytics Cloud

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Consulting Led Offerings
▪ Digital Enterprise Transformation Roadmap

▪ Digital Business Process Builder

▪ Reference Unified Master Architecture

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 Horizon Digital:
Transformation Methodology

Digital Enterprise 1. Digital Enterprise Assessment

2. Digital Architecture
Consulting 3. Digital Enterprise Roadmap

1. Customer Experience Analytics

Digital 2. DES Platforms with Monetization
3. Big Data Augmentation
Transformation
4. Enterprise Mobility
Solutions and 5. Integrated Self Service
Services 6. Cloud/Infrastructure Management
Services

Digital 1. End-to-End Program Management

CoE/Innovation 2. Co-Investment and Co-Creation
Center 3. ROI Centric solution development

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Digital Enterprise Transformation Roadmap

This Offering lays down the Digital Transformation Roadmap for any enterprise by conducting Needs
Assessment and Readiness Assessment. Needs Assessment is done to know if there any strong
need for my enterprise to become digital. Readiness Assessment is done assess the readiness of any
enterprise to make required changes in order to become digital .

AsPredictability
is state Benchmark
Predictability
10
Predictabil-
Real Time ity; Series
5 2;
(Mobile) ; Digital Prod-
Real Time (Mobile) DigitalDigital
Prod- Products/ Services 3
Real Time (Mobile) ucts/
DigitalSer-
Products/ Services
Real TimePredictability;
5 ucts/ Ser- Series 2; 5
vices; Series
(Mobile) ;Series 2; 2vices; Series
2; 2
Series 2; 1 2; 1
0
0
Collective In- Milleneal Cul-
telligence; Customer ture; Series
Series 2; 1Experience; 2; 2 Collective In- Milleneal Cul-
Collective Intelligence Series 2; 2 Milleneal Culture Collective Intelligence
telligence; Milleneal Culture
ture; Series
Series 2; 4 2; 4
Customer
Customer Experience Experience;
Customer Experience
Series 2; 4

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Digital Enterprise
Transformation Roadmap
Need Assessment Approach: Readiness Assessment Approach

▪ Enterprise Business Readiness ▪ Questionnaire created for readiness

Assessment assessment (Business, IT environment)
▪ Enterprise IT Readiness ▪ Rate the responses based on readiness
Assessment assessment model
▪ Enterprise Business & IT ▪ Determine As-is state on readiness levels
Readiness Assessment Quadrant ▪ Compare with required Target readiness
▪ Identify the list of Use Cases to level
plug the gap ▪ Identify The Gap
▪ List the KPIs to be Impacted ▪ Identify the list of Use Cases to plug the
gap
▪ List the high level investments and risks
associated

High readiness of High readiness of

Enterprise Business, Enterprise Business,
Low readiness of High readiness of
ENTERPRISE BUSINESS

Enterprise IT Enterprise IT
NOT SCALABLE FUTURE PROOF &
FUTURE READY

Low readiness of Low readiness of

Enterprise Business, Enterprise Business,
Low readiness of High readiness of
Enterprise IT Enterprise IT
FUTURE UNREADY NOT PROEFICIENT

ENTERPRISE IT

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Digital Business Process Builder

▪ Atomizing Business Processes

▪ Digitizing Business Processes

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Digital Business Process
Builder

Brief Description
▪ As – Is Business Processes health
assessment
▪ Digital Business Processes Design
▪ Digital Business Processes & IT Applications
Mapping

Digital Business Processes are formed on

Real time transaction Real time information

Real time collaboration Real time

communication

Copyright © 2014 Tech Mahindra. All rights reserved. 10

Reference Unified Master Architecture

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Horizon Digital: Our Reference Services Architecture M2M/standard data acq.
M2M/standard data acq.
interface
interface
Consulting Led
Enterprise App. Integration Services

M
Presentation Mobility Content Management User Exp. Design Omni Channel M
Services Experience:
Online, Mobile,
Commerce Services

TAP Platform
Domain Application Subsystems (BFSI / HLS…)

Decision Personalization & Common Online Online Order CLV Customer

Real Services Targeting Session Management Notifications

Process control and Industrial Subsystems

Time

Analytics Customer Usage Analytics Churn Analytics Search Service Risk Mgmt
demographics

A Customer Index Customer Mobile BI Auditing & Security Prog. List & alert
Experience Analytics

Social Social Listening Social Profiling Sentimental Campaign

Analytics Analytics
Enterprise Data Integration Services

Enterprise Data Big Data MDM SOA BIS EAS Adapters KPO
Management

Performance Optimization

Enterprise SFDC Pega Pivotal TIBCO SAP ATG Oracle

Applications
(CRM, ERP
systems S
Infrastructure Mobile App Info Cloud Logging Workflow Email Auditing Messaging
Services Security Security AWS
C
Customer Messaging Terminology Auditing High Cloud/Linux Big Data EDW
Database Services Services Services Availability / In- Fabric
Memory System N

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Platform Led Offerings
Unified Channel Experience
platform (UCX™) for
banking
Integrated Retail Customer
Experience platform (RCX™)

Integrated Digital Health

management platform

Integrated Smart Energy

management platform

Integrated Logistics & Supply

chain management platform

Integrated Vehicle Navigation

and Infotainment platform

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Tech M Unified Channel Experience (Ucx™)
Platform for Banking

Branch Call Mobile ATM Web Social Internet

CUSTOMERS FINANCIAL INSTITUTIONS
/shop center Chat media
Omni Channel Personal Loans
channel as a service
Credit Cards
experience
Checking accounts

TECHM UNIFIED CHANNEL EXPERIENCE PLATFORM Current accounts

Savings accounts
Debit cards
Big Data Analysis ATM cards
Credit cards
Traveler's cheques
Unstructured Data Structured Data
Mortgages
▪ CRM, ERP, Etc
Home equity loans
Private Cloud Personal loans
Certificates of deposit/Term
deposits
Gateway Teleco’s subscriber data set Location enabler platform Sweep accounts
Money market accounts
Individual Retirement Accounts

TELCO

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Integrated Customer Experience Platform (Rcx™) for Retail

Merchant & Enterprises Customer Bank

Customer Targeted Omni Customer Targeted Omni Customer Targeted Omni
Analytics Campaigns Channel Analytics Campaigns Channel Analytics Campaigns Channel

Integrated Retail Customer Experience Platform (RCX™)

Coupon/Offers Customer Privacy

Campaign Management Merchant Management
Management Management

Recommendation Engine Real-time Analytics Business Rule Engine Simulation

Fraud Management Location Based Platform Communication Platform Reporting & Analytics

Access Management Audit Logging Exception Handling Alerts & Notifications

TELCO

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Integrated Digital Health Management Platform

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MAC Led Offerings

Mobility

Analytics

Cloud

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 Horizon Digital:
Services set for Digital Transformation
Customer Customer Experience CLV
demographics Analytics
Customer Usage Personalization &
Index Analytics Targeting
Enhanced
Customer Analytics led Churn Analytics Social Listening Social Profiling

Experience Sentimental AnalyticsCampaign Analytics

Single View of Customer

Mobility Mobile BI User Exp. Design

Digital KM Support & Search

Content
Management
Workplace Mobile Delivered Common
Online
Online Order
Mgmt.
Mobile First
Omni Channel Experience:
Online, Mobile, Commerce Services

MDM SOA KPO BIS App Info Security

Driving Automation

Operational Cloud Enabled Self Service

Efficiency Messaging Services

Service Catalog On premise/public hosting

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Connected Home – Smart Energy Management Solutions

Smart Energy and Automation

Safety & Platform
Security

Automated Energy
Controls Management

Smart Gateway Solutions

• Home Gateway Solution to connect multiple devices with multiple communication protocol
✔ Energy, Medical, Digital Home, Industrial, Appliances

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Integrated Logistics & Supply Chain Management Platform

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Integrated Vehicle Navigation and Infotainment platform

Copyright © 2014 Tech Mahindra. All rights reserved. 21

 Thank you
Visit us at www.techmahindra.com

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