Soft Skills. Email - Application.notice

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Soft Skills

(Practical)
BP1 & HS1
Ila Pandey
Chitra Kumari
• Practicing Email
• Application Writing
AGENDA
• Notice

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Email Writing
Email
the is an
workplace important
because tool
it in
facilitates
between communication
colleagues,
managers,
Provides and clients.
a information,
written record of
important
decisions, and instructions.
Email is important
profession but for any
writing it in the
appropriate way
matters the most. is what
Good
crucialemail
to writing
ensure skills
clear and are
professional
build communication,
relationships, and
increase
enhance productivity.
email skills, To
communication
individuals can practice
brevity,
lines, be use clear of
mindful subject
the
recipient,
feedback. proofread, and seek
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Why Good Email Writing is Important?

• Conveys professionalism: it reflects positively on the sender and the organization and can establish or maintain
positive relationships.
• Facilitates clear communication: it ensures that the message is understood by the recipient, reducing the risk of
misinterpretation or confusion.
• Increases productivity: well-written emails can save time and reduce the need for follow-up correspondence.
• Promotes trust and credibility: it helps to build trust and credibility with clients, colleagues, and partners.
• Helps to avoid misunderstandings: it helps to avoid misunderstandings and conflicts that may arise from unclear or
poorly written communications.
• Establishes a positive online image: it helps to establish a positive online image and personal brand.

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How to Enhance Email Communication Skills?
• Practice brevity: keep emails short, focused, and to the point.
• Use clear subject lines: write clear and descriptive subject lines to help the recipient understand the purpose of the
email.
• Use proper grammar and spelling: use proper grammar and spelling to present a professional image and to avoid
confusion.
• Be polite: use a polite tone and avoid aggressive language.
• Be mindful of the recipient: consider the recipient’s perspective, and tailor the email accordingly.
• Use bullet points: use bullet points to organize information and make the email easier to read.
• Proofread: take the time to proofread the email before sending to avoid mistakes and ensure clarity.
• Familiarize yourself with email etiquette: understand the norms and conventions of professional email communication.
• Seek feedback: ask colleagues or superiors for feedback on your email communication skills and take their suggestions
into consideration.

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• There are some ways in which one can improve the way of email writing. To write a good email we must
remember some points.

• Write a meaningful subject line


• Keep the message focused and understanding
• Identify yourself clearly
• Use official id for business-related or professional emails
• Use short sentences for clear convey of the message
• Organize the content of the mail in a logical and systematic manner
• Be kind
• Don’t lose your focus
• Use separate paragraphs for stating different points
• Use proper, simple, polite, and clear language
• Show respect and restraint
• Make sure the message is complete
• Proofread
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Categories of Email
• Semi-Formal Email - An email written for a colleague or a team-mate within a project comes
under this category. The language used is simple, friendly, and casual. Modesty and dignity must
be maintained.
• Formal Email – An email that uses professional language and clear formatting to begin or continue
a discussion relating to a professional or otherwise important subject. People also use formal
emails to signal respect when contacting someone they do not know personally.
• Informal Email - An informal email is written to any relatives, family or friends. There are no
particular rules for informal email writing. A person can use any language of his or her choice.

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Sending Emails And Letters

Salutations Signing off

• Dear Mr/ Mrs/ Ms/ Miss • Yours sincerely/ Yours


Sita • Yours faithfully
• Dear Sir/ Madam • (With) Best wishes/ Kind
• Dear Jay regards
• Hi Jags • See you soon/ Hear from
you soon

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In Business Letters/emails
• When the recipient’s name is unknown to you:
• Dear Sir … Yours faithfully
• Dear Madam … Yours faithfully
• Dear Sir or Madam … Yours faithfully

When you know the recipient’s name:


• Dear Mr. Hanson … Yours sincerely
• Dear Mrs. Hanson … Yours sincerely
• Dear Miss Hanson … Yours sincerely
• Dear Ms. Hanson … Yours sincerely

• When addressing a good friend or colleague:


• Dear Jack … Best wishes/Best regards
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Sending Emails And Letters

Closing Phrases
Opening phrases • Please contact me again if you need
any more information.
• In reply to your letter ... . • If I can be of any further assistance,
• Thank you for your letter of May please do contact me again.
14th concerning … . • Let me know if you need anything
else.
• Thanks for your email ... .
• I look forward to hearing from you.
• Following our phone • Hear from you soon.
conversation ... . • See you in Cairo.
• Take care.
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• Reason for writing
• • This letter/ email is to ... .
• • I am writing to ... .
• • I am pleased to ... .
• • I’d be pleased if you ... .
• • Could you please ... .
• • Would you please ... .
• • Please email me ... .
• • Just a quick note to ... .
• • I am sorry to inform you ... .
• • Unfortunately ... .
• • I’m sorry about ... .
• • I apologize for ... .
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• Attaching and enclosing documents
• • I attach ... .
• • I enclose ... .
• • Please find enclosed … .

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Exercises
On Practicing Email

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Q.1. Match the uses below with the phrases in
the table
Payments Complaints Orders Clarifications Attachments Suggestions
Apologizing Congratulations Closings Openings Meetings Thanks Requests

• USES :
1) We would like to offer our sincere apologies for the mistake
2) Attached please find the document
3) The document you have sent is not what we expected. There may have been a misunderstanding between us
4) I look forward to your reply
5) Kindly send us the agreement draft
6) We are very happy to receive a favorable reply from you
7) We are disappointed with the quality of your service
8) Your order no. 6739w, dated 26 Dec 2011 has been shipped today
9) Your payment on Order no. 6739w is due on 12th Jan 2012
10) Alternatively, you can directly contact out local office

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ANSWER.1.
1. Apologizing
2. Attachments
3. Clarifications
4. Closings
5. Requests
6. Thanks
7. complaint
8. orders
9. Payments
10. suggestions

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QUE.2. Common mistakes
Underline the correct or most appropriate word.
Email.1:
• I am writing with (1) connection/reference/regarding to our telephone
conversation this morning about your order 7895LG. I must (2)
regret/apologise/sorry for the delay in processing this order. I can
now confirm that the goods have been shipped and should (3)
arrive/reach/deliver you within 10 working days. We have taken
special (4) care/attention/caution to make sure that the items are
exactly as you requested. Once again, please (5) take/have/accept
our apologies. If you have any further questions, do not (6)
stop/fail/hesitate to contact me again.

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Email 2

• I am writing to you (1) affecting/connecting/concerning the meeting


that we (2) combined/appointed/arranged for this Friday. I am afraid
something urgent has come up and I will not be able to attend. Can
we (3) cancel/postpone/schedule the meeting until next week? I can
make any time Wednesday or Thursday. I apologise for any
(4)disadvantage/inconvenience/unfortunate this may cause, and I (5)
look forward/wait/anticipate to (6)hear/hearing/know from you.

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ANSWER.2.
• EMAIL.1) 1) Reference 2) apologise 3) reach 4) care 5) accept 6) hesitate

• EMAIL.2) 1) concerning 2) arranged 3) postpone 4) inconvenience 5) look forward 6) hear

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Using the following phrases, Write an e-mail
‘Thank You for the Interview’.
• Thank you - time and consideration - extended - interview with you
yesterday - opportunity – my experience - my future goals - hearing
from you - wish to thank - courtesy
• Dear
Thank you for the time and consideration you extended to me during my
interview with you yesterday. I appreciate having had the opportunity to
speak with you about my experience in related fields and my future goals.
I shall look forward to hearing from you and wish to thank you again
for your courtesy.

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Q.3. Using the following phrases, Write an email with
Minimum of 70 words to the Customer Mr. Roy
explaining delay in the project

• Outline:
• Payment processing system – Schedule – 15th – month – Unexpected system
crash – bug fix and maintenance – 3 days – Overall delay – 10 days – includes
recovery of lost work – will not recur

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ANSWER.3.

• Dear Mr. Roy,

I would like to apologize for the delay caused in the project. Our company’s payment
processing system had become quite slow, thereafter, we had to schedule a meeting
for its repair on 15th of this month. Unfortunately before that, we had an unexpected
system crash and our bug fix and maintenance team will be taking 3 days to repair it.
Hence, there is an overall delay of 10 days which includes the recovery of lost work. I
am afraid that the lost work will not recur any sooner.

Please accept my sincere apologies for the delay.

Kind Regards,
Priya
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• QUE.4. Write an email to your manager/supervisor asking for a raise.

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ANSWER.4

Dear [Name of Manager/supervisor],

I have greatly enjoyed working for [company name] over the last 3 years. During these years, I feel that I
have become a valuable member of your team and I have contributed to projects in a significant way.
Since working here, I have accomplished: [list accomplishments].
As an employee, I think I have outperformed the goals set for me. As a result, I would like to have the
opportunity to discuss increasing my salary so that it matches my current performance. Please let me
know when is a good time for you to meet so that we can discuss this further.

Once again, I am grateful to be part of an organization that provides me with unique challenges and
opportunities to continuously learn and grow.

Best regards,
[Your name]

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APPLICATION WRITING

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• What is a Letter of Application?

A letter of application which is sometimes called a cover letter is a type of document that you send together with
your CV or resume. It provides details about your experiences and skills. It also contains detailed information about
why you consider yourself the most qualified for the job you’re applying for.
In most application letter examples, you also enumerate reasons with explanations about your interest in the
position you want which requires all of your relevant skills. Letters of application inform your prospective employer
about your interest in the position, what makes you a worthy contender, and why the employer should choose you.

• 1. Opening
• Write a Catchy Subject Line:

The subject line of your job application letter should be in brief and catchy, which can retain the attention of a
recruiter or hiring manager. Make sure the subject line should inform the reader about which job you are applying
for. If your subject line is unable to inform the recruiter about what included in the email, then your application will
be thrown into the trash.

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• Salutation:

*If you know the name of the person, you are writing to, always address them by their name in the salutation. This will add a
personal touch to the message.

*If you do not know the name of the concerned person, you can use "Dear Sir/Madam".

List your contact information at the top:

*When drafting your job application letter, it should be in a readable format following with proper layout and font, which can be
easy for an employer to understand and contact you. There are some important aspects which a candidate has to make sure it
should be appropriately aligned, such as:

*The document should be aligned to the left

*Include the current date and then, detached by a blank line, add your contact information like Name, address, Phone number,
email address, LinkedIn profile and if you have a personal website.
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• *Include the company’s information:

After you comprise your information, you need to include the name of an employer to whom you’re applying for the
job, their job designation, the name of the company and address. It is always beneficial to research about the
company and find the hiring manager name, but in case you couldn’t find the name of the concerned person you can
visit the website and social media profiles of a company to find the head of the department to which you are
applying. Example: You can write the “Department” Hiring Manager.

• Address your letter to the person whom you are writing:

To start your letter, you want to be formal and initiate with a proper address. Don’t address it informally which does
not suit best and gives the bad impact. If you don’t have the hiring manager’s name, you can draft it like “Dear
(Department) Hiring Manager” will do.

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• 2. Body:

Write the first paragraph appealing

It is the main part of a job application letter, which should be open with strong, declarative statements that inform
the reader that you’re interested in applying for the job position at the company. Do not exceed with a lot of
information in the first paragraph instead try to be short and specific, which shows the employer what makes you
interested in applying for the particular job position. Use such words which can clearly make a good impact over to
an employer that signify you are not only familiar with the company’s work but that you’re a good fit by writing it in
an identical tone of the company.
Mention where you found this job position

Always remember when you’re applying for a job, do some research about the company and see if you have any
known person in contact with that same company. If you have any connection then mentioning his or her reference
will be beneficial and If not, still be sure where did you find this job either from some newspaper or any job portal or
any other medium.

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• Describe why hiring you will serve the employer:

It is vital for a candidate to overlook his or her accomplishments and experience and pick out one or two examples
which can highlight you’ll be a great fit for this job role. Every job designation has its roles and responsibilities for
example if you’ve applied for lead manager role then you need to figure out and match with your accomplishments
that you have those skills which can state you can lead a team and handle multiple projects at once. And when
defining this, why hiring you will be beneficial to an employer, try to use stats like an increase in revenue or cut down
on cost under your leadership qualities.
Summarize you qualification, strengths and experience:

When drafting out your qualifications and work experience, mention the most recent one in the top and then list
below the other ones. Refer to your resume and your skill section from your outline to elaborate your qualifications
and skills. In addition, acknowledge your most recent accomplishments, which is a good start, that state you have
done something in the previous that fits perfectly to the requirements.

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• *Portray a picture of yourself that’s not on your resume:

It is always an easy way for an employer to go through your CV and figure it out what you’ve done in your previous
job. But apart from it expressing how the company has impacted you personally. If you are applying to your dream
job, chances are this company somehow shaped your life.

• 3. Ending:

• *Ending your job application letter with the right note is essential, recap why you’re the perfect candidate for the
job in one line.

• *Provide your contact information again and express it like you would love the opportunity to speak further by
thanking the hiring manager.

• *Sign off by writing “Yours Sincerely or Best” and then underneath you write your full name and consider including
a signature.
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• Example:
Avinash Singh
123, City, State, India, 110044
June 12, 2019
Mr. Rajiv Saxena
Senior HR Executive,
ABC Company,
City, State, India, 110087
Dear Mr Saxena
In regard to the product manager job opening posted on your company website, I am writing to you today to
apply for the role which accurately matches my qualifications and skills. I am extremely interested in this position,
and I will be thankful if you shortlist my profile for the interview.
I have a total of five years of experience as a product manager and completed my MBA (marketing) from XYZ College
of Management.I was appreciated by senior leadership for having advanced knowledge of customer motivation and
a knack for proactively approaching market changes.

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I have a great background in market research as well as in Agile methodology. I have worked as a Scrum Master for
a number of software projects before promoting as a Product Manager. I used my skills to build new development
protocols for various things such as defining product requirements, developing user stories, and creating efficient
product roadmaps. And, these protocols helped me to decrease in final-stage QA defects by 53% and were
executed company-wide.
I would like to thank you for your time and consideration. I am looking forward to learning more about the Product
Manager role and your company. I am keen on the opportunity to bring my unique mixture of development and
leadership skills to help your company continue to develop innovative solutions.

Sincerely,
Avinash Singh

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APPLICATION WRITING EXCERCISES

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QUE.1.

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• ANSWER.1.
• OPENING
• I am writing in reply to your advertisement.....
• With reference to your advertisement in.....
• EXPERIENCE AND QUALIFICATIONS
• Currently, I am working as a.....
• I have five years experience in this sector....
• I am in charge of....
• As you can see from my CV....
• REASONS FOR APPLYING
• I am particularly interested in this position…..
• I am very keen to use my English….
• CLOSING THE LETTER
• I will look forward to hearing from you…..
• I will be available for interview from……
• I would be more than happy to discuss…..
• Please do not hesitate to contact me for….. Presentation title 36
• QUE.2 Read the advertisement and write your application. Include the points below.
– how you found out about the job.

– your current situation

– why you would be suitable

– a request for further information

Do you like sport? Are you interested in working with children? We are looking for teenagers to help run sports and
games for children during the summer holidays. Enthusiasm, a sense of fun and the ability to work well in a team are
all important.

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QUE.3. Re-write the following letter of application in the correct
order
• A) I am presently employed by a small computer company, but I feel that I am not using my knowledge of
software engineering to the full. I am looking for a more challenging position where my field of specialisation
could be exploited in a more stimulating environment. As you will notice on my enclosed CV, the job you are
offering suits both my personal and professional interests.

• B) I would be pleased to discuss my curriculum vitae with you in more detail. Please do not hesitate to contact
me if you require further information. I look forward to hearing from you.

• c ) Dear Ms. Johansson

• D) 12 January 2004

• E ) I am writing to apply for the position of Director of Software Development which was advertised on your
company website.

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F) Carry Johansson
12 Hamilton Street
Brighton
FH2 6KX

• G) Peter Sellers

• H ) Yours sincerely

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• ANSWERS.3. F, D, C, E, A, B, H, G

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QUE.4. Write an application in response to the following
advertisement:

Wanted a smart graduate as a coordinator for our sales


counters all over West Bengal. A candidate with a
background in marketing will be preferred. Apply within ten
days to the Managing Director, Holms Pharma, 10, Beadon
Street, Kolkata – 700006.

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• ANSWER.4.
To
The Managing Director,
Holms Pharma,
10, Beadon Street,
Kolkata – 700006.

Subject: Application for the Post of Coordinator

Respected Sir/Madam,

I am writing in response to your advertisement in the newspaper regarding the requirement of a coordinator for your sales
counters all over West Bengal. I am a recent graduate from the University of Calcutta, with a Bachelor’s degree in Marketing. I
am keen to apply for this position as I am confident that my educational background and skills match the requirements for this
role.

During my academic years, I have gained a thorough understanding of marketing principles, and I have also completed an
internship with a leading marketing firm. Through this experience, I have learned various marketing strategies, including market
research, product development, and branding.
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As a coordinator, I am confident that I can bring valuable insights into your sales operations and contribute to the
growth of your business. I have excellent communication and interpersonal skills, which are essential for building
good relationships with customers and stakeholders.

I would like to express my interest in this position and would like to apply for the same. I am excited about the
opportunity to work with your esteemed organization and to contribute my skills toward its growth.

Thank you for considering my application. I have attached my resume and other necessary documents along with
this letter. I look forward to hearing from you soon.

Sincerely,
Sneha Ghosh
Kolkata
May 9, 2023.

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QUE. 5. Read the following extracts from two letters about the advertisement for administrative clerk. Fill in each
blank with a word from the following list :

As Audio available consider enclose inquiries favourably for form

Further in opportunity position take to with

A. Dear Sir or Madam, In reference (1)_______ your advertisement in today’s ‘Morning News’, I am interested
(2)________ applying for the (3)________ of administrative clerk with your company. Could you please send me
(4)________details and application (5)________.

B. Dear Sir, I would like to apply (6)________ the position of administrative clerk with your company. I (7)_______
my application form. I am presently working (8) ________ a secretary in the accounts office at TW industries. My
responsibilities include (9) _______ and copy typing and dealing (10) ________ correspondence and telephone
(11)________. Twice a week I have been going to evening classes in bookkeeping and I intend to (12)________ an
examination in three month. I am applying for the position because I would like an (13)_______ to make more use
of my training. I would be (14) ________ for an interview at any time. I hope that you will (15)________ my
application (16) _________.
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• ANSWER. :
• 1) to
• 2) in
• 3) position
• 4) further
• 5) form
• 6) for
• 7) enclose
• 8) as
• 9) audio
• 10) with
• 11) inquiries
• 12) take
• 13) opportunity
• 14) available
• 15) consider
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• 16) favourably
• QUE.6. Think of a job vacancy that would interest you and write a letter of
application.

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NOTICE WRITING

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NOTICE
• Notices are a means of formal communication targeted at a particular person or a group of persons. It is like a
news item informing such person or persons of some important event. This can be an invitation to a meeting, an
announcement of any event, to issue certain instructions, make appeals etc.
• It is generally written and then displayed at a public place, where it is accessible to all. They can be pasted on
notice boards. If it is meant for a wider audience it can even be published in a newspaper. The government when
it issues notices must publish it in national and local papers.
• Example :

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• Format:
• Since notices are a formal document it should follow a structure or a format. Keep in mind there is no one correct
rigid format. Different formats used by different people/organizations can show some variations. But it is ideal to
follow a somewhat similar format for ease of understanding and uniformity. Let us look at the most used format of
notices.

• 1.Name of Issuing Organization/Authority: Right at the very top, you print the name of the person or company that
is issuing the said notices. This will help the reader identify the notices as important or unimportant to him.
• 2.Title: When writing notices we mention a title “NOTICE” at the top. This helps draw attention to the document.
Notices are generally posted at a public place or published in newspapers. It is important that they do not get lost
in a sea of information. So a bold title clearly mentioned helps draw the attention.
• 3.Date: After the tile to the left-hand side we print the date on which the notices have been published. Since this is
a formal document date is an important aspect of it since these documents stay on record.
• 4.Heading: Then we move on to an appropriate heading to the notices. This heading should make abundantly
clear the purpose of the notices.
• 5. Body: After the heading, we write the brief and to the point body of the notice. The main content of the notice
features in the body.
• 6. Writer’s Name: At the end of the notices we write the name and designation of the notice-writer. The notices
have to also be signed by the same person to lend it authority and validity.
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• Content
• Notices should cover some important points that are to be communicated to the readers. Let us summarize the
five points that the content of the notice will cover, the five W’s

• What: What is the notice about? The notice should be clear about what is going to happen (event), or what has
already happened (occasion). This is the crux of the message and should be written clearly. There should not be
any ambiguity.
• Where: If the notice is about an event, then the location of such an event must be written clearly. The venue or the
location are important details, so make sure to include this in the notice.
• When: This is the time and the date of the event or meeting. If possible the duration of the event should also be
mentioned to people can schedule their time accordingly.
• Who: This will be who the notice is addressed to. Who all are suppose to adhere to the notice should be clearly
mentioned to avoid confusion.
• Whom: And final detail should be whom to contact or get in touch with. This mentions who the appropriate
authority is to contact.

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• Tips to Remember regarding Notice Writing :

• Be precise and to the point. The ideal length of notice is 50 words, so precise language is appreciated.
• It is a formal form of communication so the language used should be formal as well. No flowery text.
• Keep the sentences short and use simple words. Since notices are fairly brief it is best to keep it simple.
• Use passive voice as far as possible.
• Present your notices in a proper format in a box. The presentation should be neat and thus be appealing to the eye.
• Adhere to the specified word limit of 50 words.
• Write the word NOTICE at the top.
• Name and place of the school, organisation or office issuing the notice should be mentioned.
• Give an appropriate heading.
• Write the date of issuing the notice.
• Clearly mention the target group (for whom the notice is to be displayed).
• Purpose of the notice.
• Mention all the relevant details (date, venue, time).
• Signature, name and designation of the person issuing the notice.
• Put the notice in a box. Presentation title 51
• Notice:

Name of the Institution/Organization/Office, Place Suitable Heading

29 June 2012
Contents. The target group for whom the notice is. Date, time, venue and all-
important details and any extra information that is needed (Body of the Notice, 50
words)

Signature
(NAME)
Designation

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Exercise On Notice Writing
• QUE.1. As Principal of Sardar Patel Vidyalaya, Lucknow, draft notice in not more than 50
words informing students of the change in school timings with effect from the 1st of October.
State valid reasons for the change.

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• ANSWER. 1. Sardar Patel Vidyalaya, Lucknow
• NOTICE

22nd September, 20xx

Change in School Timings


All students are hereby informed about a change in school timings from 1st October, 20xx.
The school will now start at 9 a.m. & end at 3 p.m. In the past few years, it has been seen that
winters are rather severe and it becomes quite difficult to start early due to the extreme cold
weather and the dense fog. So these new timings will be followed till further notice.

Principal

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• QUE.2. You are Secretary of the History Club of Vidya Mandir School. Draft a notice in not more
than 50 words informing students of a proposed visit to some important historical sites in your city.

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• Vidya Mandir School
ANSWER.2. History Club
Notice

22nd September, 20xx

Visit Historical Sites


Members of the club are hereby informed of a proposed educational visit to a few important
historical sites in our city which is likely to be scheduled between the 28th and the 30th of Sep.
Interested members are required to pay 550 (inclusive of transport and snacks) during the zero
periods to the undersigned by the 25th of September.

Secretary
History Club

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• QUE.3 As Sports Secretary of G.D.G. Public School, Pune, draft notice in not
more than 50 words for your school notice board informing the students about the
sale of old sports goods of your school. You are Rohini/Rohit.

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• ANSWER.3 G.D.G. Public School
Pune
Notice

29th July, 20xx

Sale of Old Spoils Goods


Students are hereby informed that our school is organising a sale of its old sports goods like cricket
bats, badminton & lawn teams rackets, footballs, cricket & football gear etc. in the P.E. Room on 2K1
August, 2Oxx. Those interested in purchasing these can visit the P.E. Room on the assigned date
during their free periods or recess time.

Rohit
Sports Secretary.

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• QUE.4. On the occasion of Diwali your housing society has planned a feast for all its
members. As the chairman of your society write a notice inviting all the members
of the society to this gathering. Provide all the necessary details.

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• ANSWER.4. ABC Co-operative Housing Society

NOTICE

25th October 2017.

Diwali Gathering

On the auspicious occasion of Diwali, the Society has organized a gathering


followed by dinner. All members of the society are requested to attend the event in
the clubhouse of the society at 8:00 pm on the 30th of October.

XYZ
Chairman of ABC Co-operative Housing Society

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THANK YOU

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Any doubt or
query ?
Contact :
[email protected]
[email protected]

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