Competency Based Interviewing Skills
Competency Based Interviewing Skills
Competency Based Interviewing Skills
Objective
Hiring through a rigorous interview pattern Effective resume review Probing techniques Conducting a BEI Diagnosing objective selection criteria Making the right choice
Flow of Program
Understand the selection process Identifying the job success factors for a position Analyze the application / bio data for critical links Types of interviews
Biographical interviews Situational interviews Competence based interviews
Elementary Refresher
What is an Interview? Implications? Why is it challenging? What are the steps involved in the recruitment process ?
Initial Screening
Application form
Tests
Interviews
Resume Check
Resume Check
Checking on negotiables areas Relevant skills Functional experience Employment history professional experience check Industry experience- Specifics Measurable accomplishments
9
10
11
Biographical
What? Use?
Target past experience to predict future behaviors Casual events that may influence Information gathering on Exp and eductaion
Types of Qs asked
Tell me your professional history. Tell me about your future plans. Tell me about your experience at your X organization. Tell me about your client experience
12
Situational
What? Use?
KSA check Behavior Decisions Inclination
Types of Qs asked
What would you do if....? How would you ?
13
BEI
Critical Incident ( 12 months)- Competency job related Understanding the Context Exploring the event for behaviour
S.T.A.R. Analysis!
15
SITUATION O What was the situation? What events led up to it? Who was involved? TASK O What did you (the interviewee) want to do in the situation? What did you think or feel about others? - What did the person want to do - what motivated him or her in the situation (e.g., to do something better, to impress the boss)? - How was the person thinking about others (e.g., positively or negatively?) or about the situation (e.g., problem-solving thoughts?)? - What was the person feeling (e.g., scared, confident, excited?)? ACTION O What did you actually do or say? RESULT oWhat was the outcome? What happened?
17
Personal Characteristics
"Halo effect" Tolerant Slow to anger Tactful Empathic Caring / Friendly Confident Be ok with silence , Persistent
18
The Flow!
Start: Introductions Organizational intro The position The process of selection Any qs..? A few ? I will take notes Closure: Thanking Process ahead Do nots
19
20
Post Interview
21
Pitfalls
Before the Interview: Lack of Clear Job Information Inappropriate Person Specification Stereotypes Insufficient Preparation Limited Interview Skills Training
22
23
24
Thank You
25