eSIM – is a virtual SIM-card, that is
embedded into your device

Apple

iPhone

iPhone 16 Pro Max

iPhone 16 Pro

iPhone 16 Plus

iPhone 16

iPhone 15 Pro Max

iPhone 15 Pro

iPhone 15 Plus

iPhone 15

iPhone 14 Pro Max

iPhone 14 Pro

iPhone 14 Plus

iPhone 14

iPhone 13 Pro Max (dual eSIM)

iPhone 13 Pro (dual eSIM)

iPhone 13 (dual eSIM)

iPhone 13 mini (dual eSIM)

iPhone 12 Pro Max

iPhone 12 Pro

iPhone 12

iPhone 12 mini

iPhone SE 2020

iPhone 11 Pro Max

iPhone 11 Pro

iPhone 11

iPhone XR

iPhone XS Max

iPhone XS

iPad

iPad Air 11-inch (M2)

iPad Air 13-inch (M2)

iPad Pro 11-inch (M4)

iPad Pro 13-inch (M4)

iPad Pro 13-inch (M4) with Nano-texture glass

iPad Pro 12.9 inch (5th generation)

iPad Pro 12.9 inch (4th generation)

iPad Pro 12.9 inch (3rd generation)

iPad Pro 11 inch (3rd generation)

iPad Pro 11 inch (2nd generation)

iPad Pro 11 inch (1st generation)

iPad 10.2-inch (9th generation)

iPad Air (4th generation)

iPad Air (3rd generation) (2019)

iPad mini (5th generation) (2019)

iPad (8th generation)

iPad (7th generation)

Samsung

Galaxy S24 Ultra

Galaxy S24+

Galaxy S24

Galaxy Z Flip5

Galaxy Z Fold5

Galaxy Z Flip6

Galaxy Z Fold6

Galaxy A55 5G

Galaxy A35 5G

Galaxy Fold 5G

Galaxy Note 20 5G

Galaxy Note 20 Ultra 5G

Galaxy S20

Galaxy S20 5G

Galaxy S20 Ultra 5G

Galaxy S21 5G

Galaxy S21+ 5G

Galaxy S22 5G

Galaxy S22 Ultra

Galaxy S22+

Galaxy S23 5G

Galaxy Z Flip

Galaxy Z Flip3 5G

Galaxy Z Flip4 5G

Galaxy Z Fold2 5G

Galaxy Z Fold3 5G

Galaxy Z Fold4

Galaxy Z Fold5

Google

Pixel 9 Pro Fold

Pixel 9 Pro XL

Pixel 9 Pro

Pixel 9

Pixel 8a

Pixel 8 Pro

Pixel 8

Pixel Fold

Pixel 7a

Pixel 7 Pro

Pixel 7

Pixel 6

Pixel 6a

Pixel 6a Pro

Pixel 5

Pixel 4 XL

Pixel 4a

Pixel 4

Pixel 3a XL

Pixel 3a

Pixel 3 XL

Pixel 3

Pixel Watch

Pixel Watch 3

Xiaomi

Mi 12T Pro

Others

Sony

Xperia 10 IV

Nokia

G60 5G

It is currently impossible to install eSIM in smart watches.

We guarantee the correct operation of eSIM only on devices certified in Ukraine.

You can buy eSIM:

• in My Vodafone app
• in the online store
• at Vodafone stores
• in Monobank app
• through self-service terminals

A new eSIM card with a pre-installed Joice Start 2024, Joice Pro 2024, Joice Max 2024, Turbo 2024 (the first service package for a 4 weeks is included) is available for prepaid customers.

Further, the tariff can be replaced with any available one.

For contract customers: buy a replacement eSIM card, choose the tariff available for activation and visit the Vodafone store with the original passport, ID card or with the digital ID card and the TIN in the Diia app (if the TIN is indicated on the back of the ID card, there is no need to provide it additionally).

For corporate customers: buy a replacement eSIM card, choose the tariff available for activation and visit the Vodafone store (with passport and power of attorney) or contact your service manager.

1. Having activated your eSIM, dial 111 or 0 800 400 111. Your mobile number and tariff will be activated. Then wait for a voice greeting and finish the call.

To activate the number in roaming dial a toll free number +380 500 400 111.

2. Wait for an SMS about the number activation and the service package activation for a month in the Vodafone Joice Pro tariff (the first month is already included) and enjoy all the benefits of the Vodafone mobile communication. The following will be available for you:

• 25 GB of the Internet
• unlimited traffic on 38 popular apps,
• 1200 min for all calls in Ukraine, and then - unlim in Vodafone network
• The  tariff cost for 4 weeks is 230 UAH.

To replace the current SIM/eSIM card with a new one or to restore the mobile number in case of loss or failure, please follow the link:
eSim replacement in Ukraine and abroad.

• Use the Mobile Number Selection service. To do this, follow the link:  Mobile Number Selection - Vodafone Gold numbers.
• Choose the desired mobile number, reserveit and get the order number (you will receive an SMS to the phone number you indicated during the reservation).
• Buy a new eSIM starter pack by following the link: Buy a Virtual eSIM with Joice Start 2024, Joice Pro 2024, Joice Max 2024, Turbo 2024 tariff by link.
• Load the eSIM starter pack into the device using the QR code you will receive by email.
• Activate the mobile number. To do this, call the toll-free number 111
• Top up the account of the activated starter pack for the cost of the reserved number and the cost of the Mobile Number Replacement service (cost is indicated in SMS).
• Call 222 (free for Vodafone customers) and inform the operator about your wish to change the phone number. Give the order number and the mobile number reserved.
• Having passed the identification by SMS code, the operator will replace the mobile number of the eSIM starter pack with the mobile number you have chosen and reserved.
• After the replacement, the cost of the reserved number and the Mobile Number Replacement service will be charged from the balance of your eSIM starter pack.
• For a new contract activation of the selected mobile number, please visit the nearest Vodafone store: Vodafone stores and Service Centres

For additional consultations please call:
111 — free from a Vodafone Ukraine mobile number in Ukraine;
0800 400 111 — for customers of other operators in Ukraine (free from any number in Ukraine).

+380500400111 –  in roaming (calls from Vodafone Ukraine numbers are not charged).

Yes, you can delete a profile by following the instructions below:

For IOS: “Settings” → “Cellular network” or “Mobile data” → choose the tariff plan you want to delete → “Delete cellular tariff”.

For Android: “Settings” → “Network and Internet” → “Mobile network” → select eSIM profile → “Delete SIM card data”.

If you have accidentally or purposely deleted eSIM profile, you can use the QR-code again from the current or other eSIM-enabled device. This procedure is possible only once.

Transferring of an eSIM card is possible only by deleting of an eSIM from the old device and activating it on the new one, by rescanning a QR code.

When you buy an eSIM at the Vodafone online store, the card will be sent to your email in the form of a voucher. If you have not received the email with the voucher within the specified period, please check your spam folder.

In case of problems with the eSIM connection, make sure that you followed the instructions when connecting and the Internet connection was active during setup.

If you did not find the answer to your question call 111 – free of charge from a mobile Vodafone Ukraine in Ukraine; 0800 400 111 for subscribers of other Ukrainian operators (free of charge from any number in Ukraine).

If you are in roaming – call +380 500 400 111 (a toll free number for Vodafone customers).

E-vouchers cannot be returned or exchanged.

The device may simultaneously support:

• only one eSIM card;
• two cards: SIM and eSIM.

Displaying of the phone number in settings when using an eSIM depends on the device model.
The operation of an eSIM card is guaranteed only on devices certified in Ukraine.

Tariffs and services (including eSIM) are valid on the territory of Ukraine if there is coverage of the operator’s network, except for the territory on which state authorities temporarily/fully do not exercise their powers.

The minimum duration of tariff is 30 days from the date of activation. Detailed information on tariffs, promotions, costs and terms of services can be obtained by phone numbers:

111 – free of charge from a mobile Vodafone Ukraine in Ukraine;
0800 400 111 – for clients of other Ukrainian operators (free of charge from any number in Ukraine)

+38050 0 400 111 – in roaming (calls from Vodafone Ukraine numbers are not charged).

PrJSC “VF Ukraine”, 15 Leyptsyzka Street, Kiev, 01601. No. 1. in the registry of operators, telecommunication providers.