Our goal is to ensure your complete satisfaction with your purchase.
Returns/Cancellations
We cannot allow the cancellation of an item after 15 minutes of confirmation, as all items are made to order soon after we receive the order. We have time and resources that have already been allocated to processing an item from the time an order is placed. In special situations, a cancellation may be accepted on non custom signs with a 15% restocking fee, but is solely at the discretion of Zanvos.
You must return the item along with a completed Return Authorization Form via UPS or to your Local Shipping Center within 10 days of receiving the product. Repack the item securely in its original carton.
We will not accept returns without a completed Return Authorization Form or items returned more than 10 days after receipt. Shipping charges are not refundable, and you are responsible for the return shipping charges. If you receive a damaged, defective, or incorrect item, warranty service will be provided at no charge (see Warranty Returns).
Your item will be inspected upon return. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.
A return handling charge of 15% of the purchase price will be deducted from the refund amount. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.
Delivery is subject to reasonable and safe access. It is your responsibility to advise us of any special delivery requirements. Hoisting, window removal, and any other extraordinary measures necessary to accomplish delivery are your responsibility and at your risk, the cost of which must be paid by you at or before the time of delivery.
Our website offers custom metal art. By using our website, you agree to the terms of service outlined on our website. We offer a full refund minus the design fee of 25% if you are not satisfied with the mockup of your custom metal art.
We do not accept returns on custom signs that have spelling errors on the customers end.
Thank you for shopping with us! The following Shipping and Return policy applies to all websites owned and operated by Zanvos including but not limited to the following: Zanvos.com
If you have any further questions or concerns regarding this policy, please visit our FAQ page located on our website or simply contact us via [email protected]