We know order problems are bound to happen, so we've created a simple self-service returns process to help you quickly resolve any issues!
How to set up a Return
- Sign In to your Account
- Click on "My Orders", and select the appropriate order under the "Shipped" menu
- If the order was shipped in the last 30 days, you can click this button at top-right:
- Follow the steps on screen to quickly setup the Return and receive an RMA #
Requirements / Restrictions
- All returns must be started within 30 days of the order's ship date.
- All returns must include an authorized RMA number on the outside of the package.
- The costs of returning non-defective products to us are the responsibility of the customer.
- In order to receive credit back, products must be returned in working order and in their original, undamaged packaging.
- We will not be responsible for covering defective products for orders shipped outside of the USA.
- Partial returns are not permitted for orders that were generated from energy companies/utilities.
- We do not accept returns of items that are listed as DOE-banned. All sales on these items are final.
Restock Fees
- If a product is returned and is in full working order, a restocking fee of 15% will automatically be deducted from any refundable amount.
- If an order is returned without authorization or an RMA #, a 40% restocking fee will be deducted from any refundable amount.
Why is there a Restock Fee?
- When we process a return for a non-defective product, we have significant labor costs to process the inbound shipment and to test that the product is valid for resale. And if/when we return special order products to the manufacturer, we are assessed restock fees ourselves, so the cost is simply paid forward.
- Our restock fee is roughly half of the typical fee that other online retailers charge.
Missing Shipments
- Any missing shipments must be reported within 14 days of the order ship date for full reimbursement.