Host Script Samples (11/28/2013)

Note: You'll need to customize the following samples for your particular webinar. Final call-in number/code and links to the webinar space should always be confirmed with TLS. Opening/Welcome Comments Sample 1

Welcome! My name is _________ and I am a faculty member here at the UNC School of Government. I am very pleased to be here with you today in this webinar designed to help local governments implement ________ (the new statewide smoking law). This webinar is the result of a collaboration between the UNC School of Government and the _________(North Carolina Department of Health and Human Services). We would like to specifically thank ______ (North Carolina Department of Health and Human Services) for providing the funding necessary to develop and offer this webinar series. Because of this generous grant, we are able to offer these webinars to local government officials free of charge. Before we get started, I would like to take a moment to review a few technical details. 1. First, QUESTIONS: please feel free to submit your questions at any time. Simply type them into the box on the left side of your screen. If youre viewing along with others at your site, please designate a scribe at your site to submit your groups questions and to respond to polls. We plan to respond to questions periodically throughout the webinar so please keep them coming! We probably will not have time to respond to all questions but we need to know what is on your mind. Your questions will help guide our planning for upcoming webinars and will also help us identify additional FAQs that need to be drafted for the website. 2. [OPTIONAL] Audience feedback indicators 3. Second, TECHNICAL DIFFICULTIES: On the left hand side of your screen, you will see a link to a troubleshooting website and a toll-free number to call to listen to the webinar over the phone. Please use them if you need to. If you are having trouble hearing the audio presentation, the best solution is usually to call that number. Also note that to resolve a problem of slides not advancing automatically, try exiting and re-entering the webinar. 4. [REQUIRED+TODAYS ATTENDANCE: Wed like to get a sense for how many people are attending today. Weve put up a question on your screen asking how many people are viewing the webinar at your computer or in your conference room? Respond by just typing in the number and the hitting enter key. Thank you. Wow, thats great weve got X sites (get number from TLS) signed on today representing a great number more viewers from around the state. Glad to have you here.

5. [OPTIONAL] Finally, RECORDING: The webinar is being recorded, and the online archive will be available for view after the live version. Registration for the archive will be available at the same price as the original OKAY, I think that takes care of our housekeeping matters. Lets get started... Let me take a moment to introduce you to the team of people involved with this webinar today
Sample 2

General welcome A. Introduce self. B. Thank you all for coming to the webinar today titled ____________. Todays webinar will feature speakers from the UNC School of Government and ______ (and state and local agencies). Our goal is to ___________. A couple housekeeping points before we begin. C. For those of you who are new to webinar technology, let me explain what you will see during the webinar. Slides will be shown on the right hand side of your screen. The question box is on the left. Ill say more about submitting questions in a moment. D. Experiencing trouble? (windows disappear, slides dont appear to be advancing) Simply closing and re-opening the webinar window will usually fix the issue. E. If you are experiencing problems with your audio, the best solution is to call in to the webinar and listen over the phone. The call-in number is in the box in the lower left of your screen. If that doesnt work, there is also a URL in the lower -left box that will put you in touch with the SOG helpdesk. F. [OPTIONAL] The webinar is being recorded, and the online archive will be available for view after the live version. Registration for the archive will be available at the same price as the original (usually). G. The webinar technology is interactive. We encourage you to submit questions to our presenters today, using the question box on the left side of your screen. 1. To submit a question, type it into the question box. [OPTIONAL]: If you have multiple people at your site, we recommend that you designate one person to submit the questions for your site, and to respond to polls.) 2. Please feel free to submit your questions at any time. We will be monitoring questions and will try to respond more quickly if we see something that shouldnt wait until the Q&A periodfor example, if we need to clarify something. 3. We will likely not get to all of your questions today. However, we will be capturing all questions and we will generate a list of frequently asked questions and post it on our website after the webinar.

H. [REQUIRED]: Before we go to our speakers, we would like to get a sense of who is with us today. Please respond or have someone at your site respond to the following question that appears on your screen--How many people are viewing the webinar at your computer or in your conference room? 1. Respond by just typing in the number and the hitting enter key. Thank you. Wow, thats great weve got X sites (get number from TLS) signed on today representing a great number more viewers from around the state. Glad to have you here. 2. [OPTIONALEDIT AS NEEDED]: Which of the following best describes the positions or agencies represented by the people attending at your site? You can select as many responses as apply to your group: City or county manager or assistant City or county human resources director Local public schools Local public health agency Local emergency management Local law enforcement Other local government agency State government agency Other And now, lets get into our program. We have several speakers with us today who will help you understand the kinds of issues you will face.
Q&A Period Comments

Thank you *presenter+. Wed like to move now to your questions for our presenter(s). Weve already received some good questions. I encourage you to join the discussion and submit your question at any time using the question box on the left side of your screen. A question here from John. He asks, what procedure should be followed if These have been some great questions. Thank you all. In order to have time for our next presenter/presentation, Im going to close this Q&A period. We will continue to monitor questions and will try to respond sooner if we see something that shouldnt wait until the next Q&A period. [OPTIONAL]: If we dont get to your question today, remember that we are capturing all questions and we will generate a list of frequently asked questions and post it on our website after the webinar.

Closing/Wrap-up Comments Sample 1

Id like to thank our presenters today. Id especially like to thank you for all you questions today. As we bring this webinar to a close, a survey will open on your screen either in a new browser TAB, or in a new window. Please take a moment to provide us with feedback on todays presentations and what topics youd like to see covered in future webinars. An email will be sent out to all registrants today with a link to ________ (our website, the survey, [OPTIONAL]: the webinar archive, links and resources related to todays webinar.) Thank you and have a good day.