What Is Perception?: 6-1 Manoj Mathew, RCBS
What Is Perception?: 6-1 Manoj Mathew, RCBS
What Is Perception?: 6-1 Manoj Mathew, RCBS
6-2
6-4
Self-Serving Bias
The tendency for individuals to attribute their own
successes to internal factors while putting the blame for
failures on external factors
It is our success but their failure
6-5
Halo Effect
Contrast Effect
6-6
Performance Expectations
Self-fulfilling prophecy (Pygmalion effect): The lower or higher
performance of employees reflects preconceived leader
expectations about employee capabilities
Performance Evaluations
Appraisals are often the subjective (judgmental) perceptions of
appraisers of another employees job performance
Critical impact on employees
6-8
Decisions
Choices made from among alternatives
developed from data
Perception Linkage:
All elements of problem identification
and the decision-making process are
influenced by perception.
Problems must be recognized.
Data must be selected and evaluated.
6-9
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