Qi Xian Final Report

UniversitiTunku Abdul Rahman
Faculty of Accountancy and Management

UKMZ3026 Industrial Training
INDUSTRIAL TRAINING FINAL REPORT
No. 1, Block C, Jalan Indah 2/6, Taman Indah, Batu

11 Cheras, 43200 Cheras Selangor
BY
GOH QI XIAN 1400669
FACULTY OF ACCOUNTANCY AND MANAGEMENT
BACHELOR OF ECONOMICS (HONS)
GLOBAL ECONOMICS

UNIVERSITI TUNKU ABDUL RAHMAN

FACULTY OF ACCOUNTACY AND MANAGEMENT
UKMZ3026 INDUSTRIAL TRAINING
INDUSTRIAL TRAINING FINAL REPORT
NAME
: GOH QI XIAN
STUDENT ID :
1400669
COURSE
BACHELOR OF ECONOMICS (HONS)
GLOBAL ECONOMICS

TABLE OF CONTENTS
No.
1
2
Content(s)
Page(s)
Company overview
4-6
6
Industrial training details (department, date of appointment, etc)

3
4
5
6
7
8
Assigned duties/responsibilities
Special condition/requirement
Skill required to perform task
Legal requirement
Language requirement
7
7
8
8
8
8-9
Strength, Weakness, Opportunity at work

9
10
11
12
Task performed
Lessons/ skills learnt from internship
Suggestion to overcome Weakness
Culture at workplace
10
11-12
12
13
13
14
15
16
17
18
19
The Industry Market

Ambition/ Career Inspiration
Conclusion
Reference
Appendix
Weekly Work Logs
Monthly Work Logs
14
15
16
17
18-20
21-52
53-60
Company overview
Name of Company:
SYF DEVELOPMENTSdnBhd
Address of Company:

No. 1, Block C, Jalan Indah 2/6, Taman Indah, Batu 11 Cheras, 43200 Cheras
Selangor
Contact/ email address:
Contact No. : (603) 9080 1991 / (603) 9075 3715 /[email protected]
Background
SYF DEVELOPMENT SDN BHD:
SYF Development SdnBhd was incorporated on 21 November, 2007 and its
commenced activity with the launch of the project covering an area of 36 acresin 2009
known as Semenyih Hi-Tech 1, this was the first in the distinctly successful Hi-Tech
series of industrial projects which is now in its seventh edition with the launch of
Semenyih Hi-Tech 7 soon. Besides, the Semenyih Hi-Tech projects are all located
within Sungai Lalang, a developing industrial area in Semenyih.
SYF Development SdnBhd's other projects such asLekas 18, an industrial/showroom
project, and Kiara Business Centre, a commercial hub. Both are situated in strategic
locations in Semenyih with direct access from the Lekas highway.
SYF Development SdnBhd has developed projects with total development value go
beyond RM400 million in its first three years of operation. There are several current
on-going projects of SYF DEVELOPMENT sndbhd listed below:
Kiara Plaza
Wira Height 3

Lavender Residence
Semenyih Hi-Tech 7
.
Vision

Striven to identity the needs and requirements of the target market in

delivering well-planned projects in various suitable locations on a timely
basis.
Stayed to the philosophy of delivering the right product in the right location
and at the right price.
ORGANIZATION CHART
HAAMPFS i r c uan do ac mal j o e nn au s an & g i n

nRcM et te sa s ro k u e r c t e i n g
Dmn a i i r g e c t o r s
ne r
Name of Industrial Supervisor:
Ms Amy Kong &Mr Roger Lee
Name of Visiting Supervisor:
Dr Aye AyeKhin
Date of Appointment - Date of Completion:

4th January 2016 30th April 2016
General Duties:
6

1. Provide administrative support in new projects

2. Assisting clients to view show units
3. Provides proper and accurate information to clients
4. Assist in the preparation of documentation and reports for clients
5. Follow up purchases status with clients, agents and lawyers
6. Assisting clients when filling in purchase forms and check before submit to office
7. Answer phone call and reply emails to clients, agents and supplier
8. Organize and upkeep a proper filing system
9. Calculate monthly instalment and probability of borrower getting loan for clients
10. Any other duties assigned by supervisor
Special conditions/requirements:
1.
2.
3.
4.
5.
6.
Equipped with knowledge of property

Able to handle emergency and handful situation or problem
Basic Microsoft office skills
To be good in controlling emotional
Equipped with well communicate skills
Responsibility
Assigned Responsibilities:
I was assigned to promote Lavender Residences sales unit as a representative of
developer side. Furthermore, keeping sales gallery clean and tidy are my
responsibilities too. Besides, I was assigned to help clients fill in purchase forms and
calculate monthly instalment or probability getting loan, follow up the status after
purchased.
Skills Required to Perform Tasks:
Fluency in communicative skills to effectively send intended message to

clients
Writing skills required in writing emails to clients.
Data entry software skill required in gathering data
Ability to solve problems fast and effective
Speak fluently in English, Chinese, Malay and Cantonese
7

Great interpersonal skills
Legal Requirement:
An offer letter was distributed before the commencement of industrial training.
Language Requirement:
English
Chinese
Cantonese
Malay
Hokkien
Strength, weakness and opportunity

Strengths
One of my strengths at work is Im willing to learn new things in modest and polite
attitude. When I first started to work in here, I have only very less of knowledge about
building and property, in order to perform well as a representative of the company, I
seek for the answer that Idont know and learn it. Secondly, not only Im willing to
learn new things, but also Im willing to learn from my mistakes, everytimesI made
a mistake or faced a hard problem, I will try to learn how to solve it in a better way
instead of avoid it.
Furthemore, great interpersonal and communicate skills are my strengths too, with
these abilities of mine, helps me interact with people easier, especially my clients. Im
able to persuade my clients purchase our unit with my skills. For my fifth strength,
Im a very punctual person which makes me to be punctual every time I go to work.
Next, Im able to handle hard situation such as when faced with picky clients, Im
able to try to comfort them with polite attitude instead of losing control and argue
with them, Last but not least, my seventh and eighth strengths, I have good language
abilities that helps me easier in interact with difference races of clients such as
8

Chinese, Malay and also Indian clients, and I have great responsibility, it keeps me
to perform well in my work and be a well qualified representative.
Weaknesses
My weakness at work was my carelessness. There were once where I oversaw the
assignments given to me andsubmitted the work to my supervisor and actually they
contained some minor errors. I was told to correct my mistakes and not to repeat
anymore. After that, I have learnt my lesson and I ensured that I recheck my work
before submitting them to my supervisor to minimize any unnessaryerrors.
Opportunities
In my opinion, I think the opportunities of working in this company are the
workplace environment has created many opportunities for me to improve my
communication skills when interact with people. Besides, working in this company
helps me explore myself in what I really love to do, before working in here, I thought
Im suitable to work as an office worker facing paperwork all the time, and I started
know actually jobs like this, face to face interact with clients is what I really enjoy
instead of working at office facing paper work.
Task performed
1.
2.
3.
4.
5.
6.
7.
8.
9.
Assisting clients to view show units when clients arrived

Provides proper and accurate information toclients when clients have question
Assist in the preparation of documentation and reports for clients
Assisting clients when filling in purchase forms and check before submit
Calculate monthly instalment and probability of borrower getting loan
Follow up purchases status with clients, agents and lawyers
Answer phone call and reply emails to clients, agents and supplier
Learn to apply application form
Provide administrative support in new projects
9

10. Any other duties assigned by supervisor
Lessons/ Skills learnt from intership
Interpersonal skills and communication skills

After four month of internship working as representative of the company, my
Interpersonal skills had greatly improved and allowed me to participate and contribute
positively to the team. Besides, the improved of communication skills made me had a
better way to interact and contact with clients and colleagues.
Arithmetic skills
10

A solid understanding of mathematics calculationenabled me to calculate the monthly

instalment and also the probability of getting loan for clients easier.
Computer literacy skills

Throughout the entire four months of my internship program, I have utilised
spreadsheet software (Microsoft Excel), presentation software (Microsoft Powerpoint)
and word processor (Microsoft Words) to complete the given assignments. With good
computer literacy, I was able to work efficiently with time constraints and has also
brushed up my computer skills using various software on a day to day basis.
Teamwork
I had learn how to be in a teamwork when working after these four month. In the
event of shared assignments, I have contributed positively to the team in regards of
gathering the right candidates to place them.
Writing skills
My writing skills were greatly improved in order to reply messages and emails to
clients, lawyers and also supplier in standard sentences.
Time Management
During this industrial training, I learnt that the time management is very
important. I have really improved my time management not even in the workplace,
but also in my daily life. During the industrial training, as heavy load of task and
some of the task must be completed in deadline, time is crucial for me so that I tried
to manage and utilize my available time well in order to complete the goal within the
11

deadline. By learning times management, it enables me to manage my available time

well so that i could fully utilize the time to get the job completed. Therefore, during
this internship I improved my time management skills.
Suggestions to Overcome Weaknesses

Carelessness: Pay more attention to works done and ensure to double
check the works done, focus on doing every works in order to perform
well.
Working Environment and Field
A. Culture of the Workplace

Culture of the workplace stand for a very important role in a company, a good culture
makes the working efficiencyincrease, vice versa, bad culture makes the working
efficiency decrease. SFY development SdnBhd is a mix racial company, although
there are mostly Chinese workers, the company also have few Malay and Indian
workers but everyone works with peace and serene. All workers in this company are
very helpful and kind-hearted, they are willing to help each other when somebody
12

faced a problem without required any payback. Besides, I found that all workers in the
company are very hardworking and full of responsibility when doing their jobs.
Moreover, the great environment in the office makes people works in a
comfortable situation, therefore, working efficiency were greatly improved and speed
up due to the comfortable working environment. Sometimes, our manager will treat us
lunch and site manager will also treat us drinks during hot weather, Im very lucky to
have the opportunity to work in this company.
B. The Industry
Market
SYF Development SdnBhd focus on building and propertydeveloping, this company
developed various types of building such as condominium, service apartment and also
semi- D.
There are alots of company that engage in building and property developing, thus,
SFY Development SdnBhd has its own competitors. Hence, SYF Development
SdnBhd always try their best in order to maintain excellent quality of products and
13

also provide unique building design or luxury facilities for the clients in order to be
the top developer among its competitors. Today, SYF Development SdnBhd has
successfully built up an excellent reputation as its products always meet the needs and
requirement of the target market.
Ambition/Career Inspiration
After working in SYF Development SdnBhd for four months, I realize that I
love to do this job as a representative of the developer sideinstead of working at office
doing paperwork because I can learn a lot of things in different fields such as I had
learn many knowledge about property that I had never approached before and also
improved my speaking skills with people. Moreover, I found that self-development
and self-improvement are very important in order to have a clear direction to start my
career life and also achieve a better result for my life. I wish I could work in
14

Multinational Companies for my future career as I believe MNCs would provide me

for a better career platform.
Conclusion
As for conclusion, the knowledge that I have gained during my internship with
SYF Development SdnBhd was beyond my expectation. During the interns, I am able
to understand the process of purchasing a property, terms and condition involved in a
Sale & Purchase agreements as well as lawyer fee and loan agreement. Besides, I had
also improved my skills such as communicate skills, time management and also my
interpersonal skills. I am glad that my knowledge in university had come in handy and
15

helpful to apply into my practical.. I felt honored and glad that I had the chance to
carry out my internship in such a reputable and well-known company.
References
1) Official Website - http://www.syfdevelopment.com/

2) SYF Development Sdn. Bhd, Sales and Marketing Department and Admin
Departmentcollegues
3) SYABAS Official Website http://www.syabas.com.my/
4) TNB Official Website - https://www.tnb.com.my/
16

Appendix
17

From the left, Goh Qi Xian(myself) , Tan Yong Hui, Dr Aye AyeKhin, Ms Amy
Kong(supervisor), Ong Si Ying and Lim Yee Thong
Site manager, Mr William and I
18

Lavender Residence Sales Gallery show unit A (intermediate unit )
Lavender Residence Sales Gallery show unit B (Corner unit )
19

Working desk in Lavender Residence Sales Gallery
Lavender Residences building model
Weekly Work Logs

20


Sungai Long Campus, Jalan Sungai Long,
Bandar Sungai Long,Cheras,
43000 Kajang,SelangorDahrul Ehsan
Program
FAM GE
Week No.
Week Begin
04.01.2016
Week End
08.01.2016
UTAR Industrial Training - Student Weekly Report
Name of Visiting Academic

Name of company
Dr Aye AyeKhin
SYF Development SdnBhd
Address of company
No. 1, Block C, Jalan Indah 2/6,

Taman Indah, Batu 11 Cheras,
43200 Cheras, Selangor.
Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016
Assigned duties and responsibilities:

On the fourth of January, which is my first day ot my internship, I started to
work in SFY Development Sdn Bhd. It is the first day , so I went to office earlier in
order to have much time to get used to new stuff in office, when I reach the office, Ms
Amy and Mr Roger, the persons who interview me , which are my supervisors,
introduced me to some colleagues and take me to my desk .
After introduced, Ms Amy gave me some rough information and details about
the company by letting me see some past and current project brochures. From the
brochures, I had learnt that this company has a wide range of development including
landed and high rise properties. Moreover, not only they had business of developments
for residential purposes but also have developments for commercial purposes like
industrial areas like HIGH-TECH factories in Semenyih area. The company have some
on-going projects such as Kiara Plaza, a service apartment and Lavender Residence, a
21

condominium.
Im assigned to be fully working at the sales gallery of Lavender Residence. Lavender
Residence is a upcoming condominium which will be officially complete work , t is
located in Bandar Sungai Long and happened to be the highest condo around Bandar
Sungai Long area. Besides that, Ms Amy also gave me further information about the
condominium. Lavender has two blocks, Block A(19 floors) and Block B(12 floors)
and she explained to me some of the characteristics of it too.
Moreover, Ms Amy introduced me to both the admins of the company, which
are Ms Shirley and Ms Hiew. They thought me to do some simple filing and some
photocopy works. I am personally not familiar with the photocopy machine, thus, Ms
Shirley thought me step by step on how to operate the machine. Im very grateful to
meet such kind hearted and patience colleagues on my first week of internship.
Special conditions/ requirements:
Verified by
Supervisors Signature :
Name of Supervisor
: Amy Kong
Verified Date

22


Program
FAM GE
Week No.
Week Begin
11.01.2016
Week End
15.01.2016

Name of company
Dr Aye AyeKhin
Address of company

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the second week of my internship, Ms Amyasked me to download an app
called loan Calculatoron my smart phone which is specialized for calculating
monthly instalment, the probability of the customer getting the approval of the loan
and also the loan amount, then she guide me step by step on how to use it in order to
let me know how to calculate if customers requested me to calculate for them.
Moreover, Ms Amy taught me about some questions that I need to ask the
customer before I can calculate the probability such as :
net monthly income of the borrower.
whether the borrower has any personal loans or PTPTN
whether this property is his/her first property
whether the borrower has any outstanding credit card balance
whether the borrower owns a car
23

It took me some time to familiarize it as this is the first time I deal with the
calculations.Thus, I used my whole week to get used to different calculation and also
to be more familiar with the files and works in office as the sales gallery havent
finish renovated.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
24


Program
FAM GE
Week No.
Week Begin
18.01.2016
Week End
22.01.2016

Name of company
Dr Aye AyeKhin
Address of company

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the third week of my internship, Ms Shirley gave me a task do to which is to
ensure that the correct amount is being credited to the right customers. This is my first
time to deal with this type of job so she taught me step by step. We issue invoices to
customers to notify them regarding the project statuses and we can now claim from the
bank for specific stage. After the invoices are being composed, we need to print it out
and need to photocopy another three copies. Therefore, there will be four copies in
total. One copy for the customer, one for the solicitor (lawyer), one for the bank and
the last copy is for our own reference. After that, i will need to classify these invoices.
Furthemore, we need to classify the invoices for lawyer company according to the
specific lawyers so that the invoices will be sent all together at once to the lawyers.
After that, we need to classify the invoices for the banks for the same reason as well.
lastly, we will insert the invoices into envelops. It looks me few days to finish the task
25

as there are lots of invoices to classify.

After I had learnt how to classify the invoices.,Ms Amy taught me another
thing, to follow up with some customer statuses. I was asked to call the agents in
charge of the units or the purchasers themselves to follow up the cases about whether
the loan had approved or not. This helped me improve my communicate skill a
lotbecause this job is done by phone call.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
26


Program
FAM GE
Week No.
Week Begin
25.01.2016
Week End
29.01.2016

Name of company
Dr Aye AyeKhin
Address of company

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the 4th week of my internship, besides continue to task which is classify the
invoices , im asked to go through the information of Lavender Residence again as I
will be serving customers face-to-face in the sales gallery soon once the sales gallery
finished renovated. Therefore, I go through all the files and informations which is
related to Lavender Residence and being helped by Ms Amy if i have anything not
sure.
27

Verified by
Name of Supervisor
: Amy Kong
Verified Date

28


Program

FAM GE
Week No.
Week Begin
01.02.2016
Week End
05.02.2016

Name of company
Dr Aye AyeKhin
Address of company
. No. 1, Block C, Jalan Indah 2/6,

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016

My supervisor has started to give me opportunities to serve the customers that
walk in our company during my 5th of internship. Im very nervous and honour to have
the opportunity to deal with the customer face to face by my own because usually I
was just an assistant of my supervisor when meeting clients. I used what Ms Amy
taught me before to be in touch with the client such as what questions need to be asked
, and also recorded the questions that I cant answer.
I started to promote the Lavender Residence and get the opportunity to find out
about the customers needs, which is valuable for market research.
Basically, they have a lot of questions about the project like
What is the square feet

What facilities does we provided
Where is it located
Whats the date of completion
Hows the price of a unit

29

Normally, clients that I served asked the questions like above but there were still
some that will ask questions which is too hard to answer as Im not a professional
agent. Thus, when facing this situation, I will ask for their phone number and try to
contact them in order to inform them once I had already find out the answer of their
questions from my supervisor , My communicate and talking skill were improved
everytime I finished serve a client because my experiences gained when been asked
hard questions .
Verified by
Name of Supervisor
: Amy Kong
Verified Date

30


Program

FAM GE
Week No.
Week Begin
08.02.2016
Week End
12.02.2016

Name of company
Dr Aye AyeKhin
Address of company

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016

During the 6th week of internship, I learned about MRTA(mortage reducing
term assurance) , is an insurance for home loan. The purpose of this insurance is as a
protection. It covers the outstanding housing loan on a decreasing sum assured basis.
Besides, it suitable for the purchaser where aims to own a mortgage in a longer term.
Im very grateful to be one of the staff here because Im able to learn many
things , for example what I just mention, MRTA is a thing I had never approached
before , now, not only I had already heard this name, but also know the details about it
such as how to use and when to use. It is a great experience for me .
Besides MRTA, there is still a mortgage life insurance called MLTA in
Malaysia. My supervisor roughly mentioned that to me before but didnt teach me
further because we wont be using that much with the project.
31

Verified by
Name of Supervisor
: Amy Kong
Verified Date

Program
FAM GE
Week No.
Week Begin
15.02.2016
Week End
19.02.2016

Name of company
Dr Aye AyeKhin
32

Address of company

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016

During 7th week of my internship, I was assigned to make phone calls, taking phone
calls, sending/ answering customer emails, research available projects of competitors
and other assigned duties by my supervisor, Ms Amy. In order to build a long-lasting
relationship with clients of the company, my supervisor asks me contact them to
follow up on purchases, suggest purchase options and invite them to join our
upcoming events.
When making a phone call to clients, I will first introduce myself and where I
am calling from. After that, I state the purpose of this call. Before ending the
conversation, I thank them for their time today. Making an effective telephone call
involves some very specific actions and should not be seen as a casual activity.
Everytime when I started to call clients , I will write down the details I need to ask and
started to plan the conversation and anticipate customers possible response in order to
let clients think they are talking to a professional staff instead of an intern student this
will make them more confident to have business relationship. theprupose to make
those phone calls is to follow up the unit of other projects that customers have booking
for a long time but havent signed the SPA. Thus, what I need to do is to confirm with
them whether they still want the unit and also the problem that cause them failed to
sign the SPA.
Verified by
33

Name of Supervisor
: Amy Kong
Verified Date

Program

FAM GE
Week No.
Week Begin
22.02.2016
Week End
26.02.2016

Name of company
Dr Aye AyeKhin
Address of company

Student's Name
Goh Qi Xian
34

Date of appointment
04.01.2016
Date of completion
30.04.2016

During the 8th week of internship, I started to work in the sales gallery of
Lavender Residence as the showroom already finished renovated. The task of working
in the showroom basically refers to sales and customer service. I was required to
attend product knowledge training sessions before starting work in the showroom.
I was assigned some duties from my supervisor such as assisting showroom
clients, assessing their needs, and most importantly is successfully closing the sale.
Furthermore, In order to ensure the accurate information is always provide to the
customers, I need to provide customers with reliable information regarding Lavender
Residences specifications, pricing, and also availability. Besides that, I need to help
the other staff like site manager, site secretary and the cleaner with the arrangement of
the showroom, in order to insure a clean and tidy working place. Some of the furniture
is fragile that is easily broken or damaged, I need to make sure that the customer do
not sit or touch the furniture or else they need to make some compensation if any
broken. Thus, keep the sales gallery clean and neat is one of my tasks too.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
35


Program
Week No.
Week Begin
Week End
FAM GE
9
29.02.2016
06.03.2016

Name of company
Dr. Aye AyeKhin

SYF DEVELOPMENT SdnBhd
Address of company

Taman Indah Batu 11 Cheras,
Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016
36

On my third month of the internship, which is started from week 9 th , I was

mostly work at Lavender Residence sales gallery, I had already know how to
communicate and serve customers in a better way and learn how to speak more polite
than the two months before. Therefore, I was already be able to handle some
customers challenging questions by my own self without making any mistakes and
unsatisfactory to the customers. Based on record book, there were about 32 customers
walk in during this week, some of them were agent brought of course. Thus, there
were around 6 customers per day that I need to serve. After dealing with several
customers, I had successfully persuaded three of them to sign for the waiting list and
pay the deposit to buy the unit within this week.
Furthermore, I had also received another duty by our site manager, Mr William,
he asked me to make a form for the workers to calculate the total amount of
construction sites assets , Im very willing to help him because im able to learn many
things that I cant learn from UTAR on my lecture class such as the function or use of
the tools for construction and the names or it , when I key in those names, Mr William
will explain to me the use of the tools if I cant understand what is it .
Verified by
Name of Supervisor
: Amy Kong
Verified Date
37


Program
FAM GE
Week No.
10
Week Begin
07.03.2016
Week End
13.03.2016

Name of company
Dr. Aye AyeKhin

Address of company

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016
38

During the 10th week of internship, I was given another duty to do besides my
own duty which is serving and promoting our condo. Miss Chee, the secretary of this
showroom office gave me a job to do, that is checking the companys invoices and
receipts of any transaction for this showroom by make sure the amount or companys
name, address, telephone number etc are correct and chop them with the companys
stamp after I had finish checked. There are lots of forms and bills here so it took me
few days to finish them. Furthermore, this is an important duty for me because I cant
allow any mistakes happen , this is because if any of the amount or details were wrong,
the company could have lost lots of money such as receiving the wrong amount of
goods or goods had been sent to the wrong places if the address is neither proper nor
correct.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
39


Program
FAM - GE
Week No.
11
Week Begin
14.03.2016
Week End
20.03.2016

Name of company
Dr. Aye AyeKhin

Address of company

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016
40

During the 11st week of internship, I had become more familiarised with the process
flow of my job. Beginning form this week, I had carried out my job duties without
guidance from my senior colleague. However, I will still refer to my senior colleague
whenever I faced difficulties in my jobs performed. By letting me to perform my job
duties independently, I had become more independent and rely less on others.
During the week, I was assigned to help our site manager Mr William a job,
which is calculate every workers working hours from a working schedule ,Im very
willing to help him because this is a new thing to me and im very grateful I had
learned a new thing, there were lots of workers in the construction site, thus, it took me
some time to finish calculate. Mr William reminded me not to make any mistakes
because the workers salary are paid by hours, thus, the longer working hours they
worked, the more salary they get, in order to be fair to every workers, I had to count
their working hours one by one and need to be very careful and also accurate.
Otherwise, workers might receive the wrong salary if I counted less or more working
time.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
41


Program

FAM GE
Week No.
12
Week Begin
21.03.2016
Week End
26.03.2016

Name of company
Dr. Aye AyeKhin

SYF DEVELOPMENT sdnbhd
Address of company

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016
42

On my 12nd week of my internship, which is the last week of this month , there
was an accident happened in the sales gallery, there was a small fire happened in a
stormy night because the power meter machine in the sale gallery went off accidentally
and started to burn, luckily Mr William and some workers helped to out out the fire in
time when a worker seen the fire, thus, there wasnt any injuries and also didnt have
any serious damage besides the power meter machine, a small room was burnt and
there were two days without electric because the machine already burnt . Furthermore,
there were ashes all around the floor, thus, the sales gallery was close for two days for
the repairmen to fix. I was assigned to help cleaning the ashes all around the floor.
Besides, due to the heavy rain, some of the bills and record were soaked in the water
because of a hole from the roof, beside cleaning the floor, I also need to help to dry up
the bills because they are important files to the company.
After the incident, the sales gallery was back to business, and im back to my
position which is searving and promoting the units, but I was given another job to do y
the secretary, Miss Chee, which is separating the purchase order, sales order and also
the delivery order into difefence companies because all the order bills from each
company were mixed together.
Verified by
Name of Supervisor
: Amy Kong
43

Verified Date

Program

FAM GE
Week No.
13
Week Begin
03.04.2016
Week End
09.04.2016

Name of company
Dr Aye AyeKhin
Address of company

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016
44

On my 14th week of internship, one of my senior colleagues, Miss Shirley

taught me how to apply SYABAS by my own. In order to apply it, I will first collect
specific files and documents.
The documentation and files we needed are listed below:
Two sets of form9 and form 49 with certified true copy by the companys
secretary.
Two sets of photocopies -one of your companys Directors identity card
one authorized director to sign application form
Chop and sign on SYABAS application form with attached.
One set of resolution letter to SYABAS with certified true copy by the company
secretary.
There are some requirements for applying SYABAS, the water supply might
be delay and cause troubles or terminated by SHABAS as SHABAS has the right
against it. Thus , my duty is to check for every files in order to make sure all the
information are correct and the requirement that I mentioned before are:
To accept all the terms and conditions for the water supply services
To accept and use the supply of water from SYABAS for the premises
To pay and settle all payments for the supply of water.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
:
45


Program

FAM GE
Week No.
14
Week
Begin
Week End
10.04.2016
16.04.2016
Name of Visiting
Academic
Name of company
Dr Aye AyeKhin
Address of company

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016
46

During the 14th week of internship, I was given an

oppoturnity to learn how to apply TNB. Basically, the application of
TNB is much similar to the application of SHABAS as I learnt last
week.
The same documentation and files as applying SHABAS are needed ,
Two sets of form9 and form 49 with certified true copy by
the companys secretary.

Two set of photocopies -one of your companys Directors
identity card
-one authorized director to sign
application form
Chop and sign on TNB application form with attached.

As for the terms and condition, there are some agreement
needed to be confirm and files need to be make sure before apply

TNB in order to prevent serious penalty such as
Agree to be bound by all terms and conditions relating to
electricity supply of TNB

Agree to settle all connection charge and deposits prior to the
electricity supply.
Agree to assist Tnb to obtain the landlords permission to
connect the supply to the said premise.
Last but not least, I will need to double check all the lists of
requested documents and the amount of payment are correct, the

application of new electric supply might delay or terminated if
information isnt correct.
47

Verified by
Name of Supervisor
: Amy Kong
Verified Date

Program
FAM GE
Week No.
15
Week
17.04.2016
Begin
Week End
23.04.2016

Name
of
Visiting Dr Aye AyeKhin
Academic
Name of company
Address of company

Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
48

Date of completion
30.04.2016

During 15th weeks of internship, one of my senior
colleagues, Miss Hiew gave me a short briefing about how to fill in
the application form and which part should I be more concerns .
On this week, Im assigned to send the application forms of
TNB and SYABAS the past two weeks to my clients and remind them
about the payment to make sure they pay the payment as soon as
possible by phone or 10% interest will be charged if didnt pay in
time.
I need to make sure all the addresses are correct and paste them
with a 60sen stamp on each of the envelope. Furthermore, I will also
need to check the applicant details such as the names, addresses,
and ic number .
The application will be rejected if my clients forgot to
prepare the two stamp duty for each of the application forms. Thus, I
will need to remind them to prepare it, During the week, I also
assigned to complete some daily tasks like checking invoices, filing
documents, and also loan and sales and purchase agreement
arranging.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
:
49


Program

FAM GE
Week No.
16
Week
Begin
Week End
24.04.2016
30.04.2016
Name of Visiting
Academic
Name of company
Dr Aye AyeKhin
Address of company

43200 Cheras, Selangor
Student's Name
Goh Qi Xian
Date of appointment
04.01.2016
Date of completion
30.04.2016
50


On the 16th week of internship, which is the last week of
my internship in this company, I was informed that the previous
application of SYABAS and TNB meter are ready to apply. Thus, My
task on this week is to request all the list of documents needed and
the actual payment as well from the clients for further procedures.
The documentation and payment are listed below:
Two sets of photocopies - one of client identity card

- one authorized to sign application
form
Endorse on TNB application form attached ( page 2 & 3 )
Endorse on SYABAS application form attached (page 4, 8 & 12)
Deposit payment made by cheque

Besides, I will be making phone calls to clients in order to
remind them to provide us the documentation and make the

payment as soon as possible to avoid any delay on application
procedures. And for the clients who pay the payment at the office, I
will need to make the payment amount and information are all
correct before handed to my supervisor.
Verified by
Name of Supervisor
: Amy Kong
51

Verified Date
Monthly Work Logs

Program
Month
FAM GE
January 2016
UTAR Industrial Training - Student Monthly Summary

Name of company
Address of company
Student's Name
Date of appointment
Date of completion
Dr Aye AyeKhin
Goh Qi Xian
04.01.2016
30.04.2016
52

On fourth January, I started my first day of internship in SFY Development Sdn

Bhd. My supervisors are Ms Amy and Mr Roger gave me a small briefing about the
company by providing me several brochures related to the companys past and current
projects. SYF Development has three on-going projects, and one almost finished,
Before that, it also has plenty completed big projects. In the first week, I had learnt
some basic about the companys background and done the paperwork that given by
colleagues such as photocopy and arranging files.
As for the second week, I have learnt how to use mobile apps to calculate
monthly instalment and also the probability of the borrower getting the loan. Several
questions need to be asked by me to the customers in order to calculate the probality of
loan.. Thus, I used this week to memorize and get used to the calculation apps and also
the questions that need to ask.
As for the third week, I have learnt how to compose invoices. And also to classify
them into several areas. There will be four copies of invoices for each unit where one
copy for customers, one copy for the bank, one unit for the lawyers and one for our
own companys record and reference. Furthermore, I have also learnt to follow up with
customers regarding their loan statuses by phone call.
The fourth week is basically let me getting more used of the company details ,
calculation procedures and also getting more familiar with the information of
Lavender residence before Im officially assign to work at there .
Verified by
Name of Supervisor
: Amy Kong
Verified Date
:
53


Program
Month
FAM GE
February 2016

Name of company
Address of company
Student's Name
Date of appointment
Date of completion
Dr Aye AyeKhin
Goh Qi Xian
04.01.2016
30.04.2016

Soon I had worked in this company for one month and this is my second
month of internship, communication skill is what I had learnt much and I really
appreciate what Amy has taught me from the day I started my internship in this
company. At the second month, I had already learn much from here which I wont be
54

able to learn from class.

As for the second week, I have learnt the difference between MRTA and
MLTA and also information or details about them, now I can managed to use them
properly and can explain to clients in a more professional way.
As for the third week, I have learnt how to speak in a better way to clients
and learnt how to control my emotional better when dealing with clients that had a bad
temper. Besides, I had also improved my answer capacity everytime I served
intractable clients which has many tricky questions to ask. I will write down the
questions that I dont know how to answer and ask my supervisor about the answer,
and I will remember it so that Im able to answer the questions in the future.
The fourth week is basically attending some briefing that given by Amy and
Roger before the sales gallery of Lavender Residence officially launched. I know
exactly what are my duties and responsibilities because after that I will be fully incharge the sales gallery. Before fully incharged in the sales gallery as the
representative , I had to improve my social and communicate skills as I might be
facing many type of clients and also agents.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
55


Program
Month
FAM GE
March 2016

Name of company
Address of company
Student's Name
Date of appointment
Date of completion
Dr. Aye AyeKhin

Goh Qi Xian
04.01.2016
30.04.2016

After my supervisors briefing about what we need to do in the sales gallery last
week, I was assigned to be fully in charged to be a representative of the development
side in the sales gallery, in order to promote and sell the condo units of Lavender
residence. During the first week, although im very nervous to serve walk-in
customers by my own, I had learn many things such as communicate skill,
interpersonal skill and also emotional controlling than before. Besides, i had also doing
better with my social accomplishment by in touch with diference type of customers
and also agents.
56

As for the second week, I had learnt how to check the purchase , sales and also
invoice orders of big company which I didnt approach before because I didnt have
the experience to purchase or sell such big amount of goods before. This is a great
experience for me because I have the opportunity to learn and help checking the bills
which are very important to the company.
During the third week of March, besides more getting used to face to face
customers, I had also learnt a new things which is how to calculate the workers
working hours and calculate their salaries. This isnt an easy task to finish because
there were too many numbers in the working schedule because each workers have
difference working hours, some worked for 8 hours a day, some worked for 12 hours a
day and some workers even had overtime duty until dawn , Thus, my duty is to
calculate their walking hours and inform the site manager , Mr William about the
details so that he can give them their salaries.
Last but not least , at the end of the month , I had already learnt more things than I
had learn from class , not only I had done better in my social skills and
communication skill with others, but also learnt things like helping Mr William or
Miss Chee do the paper work which I wont approach when Im a student.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
57


Program
Month
FAM GE
April 2016

Name of company
Address of company
Student's Name
Date of appointment
Date of completion
Dr. Aye AyeKhin

Goh Qi Xian
04.01.2016
30.04.2016

Soon it will be the end of my industrial training program, within these weeks, I was
assigned to complete different tasks such as applying TNB and SYBAS application. I
have learnt much about the procedures of application for TNB and SYBAS and these
are knowledge that I cant learn in lecturer class.I know more about the requirement,
documentation, term and condition when apply the TNB and SYBAS to prevent the
delay on application or rejected.
Everytime I made a mistake, I was taught and told nicely by my supervisor and senior
colluegues , thus, I found that SYF DEVELOPMENT SdnBhd is , it is a place for all
to learninstead of just a development company.
58

It is an honor to have my internship program in SYF DEVELOPMENT SdnBhd

Working in this company has been overall an eye-opening experience for me and I had
learnt many things that cant be taught by books , Im grateful because Im able to use
the skills I learn from here to my future career.
Verified by
Name of Supervisor
: Amy Kong
Verified Date
59

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UniversitiTunku Abdul Rahman

Faculty of Accountancy and Management

INDUSTRIAL TRAINING FINAL REPORT

No. 1, Block C, Jalan Indah 2/6, Taman Indah, Batu

UniversitiTunku Abdul Rahman

UNIVERSITI TUNKU ABDUL RAHMAN

INDUSTRIAL TRAINING FINAL REPORT

BACHELOR OF ECONOMICS (HONS)

UniversitiTunku Abdul Rahman

Industrial training details (department, date of appointment, etc)

Strength, Weakness, Opportunity at work

The Industry Market

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Striven to identity the needs and requirements of the target market in

HAAMPFS i r c uan do ac mal j o e nn au s an & g i n

Date of Appointment - Date of Completion:

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1. Provide administrative support in new projects

Equipped with knowledge of property

Skills Required to Perform Tasks:

Fluency in communicative skills to effectively send intended message to

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Great interpersonal skills

Strength, weakness and opportunity

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Assisting clients to view show units when clients arrived

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10. Any other duties assigned by supervisor

Lessons/ Skills learnt from intership

Interpersonal skills and communication skills

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A solid understanding of mathematics calculationenabled me to calculate the monthly

Computer literacy skills

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deadline. By learning times management, it enables me to manage my available time

Suggestions to Overcome Weaknesses

Working Environment and Field

A. Culture of the Workplace

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Multinational Companies for my future career as I believe MNCs would provide me

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1) Official Website - http://www.syfdevelopment.com/

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Site manager, Mr William and I

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Lavender Residence Sales Gallery show unit A (intermediate unit )

Lavender Residence Sales Gallery show unit B (Corner unit )

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Working desk in Lavender Residence Sales Gallery

Lavender Residences building model

Weekly Work Logs

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UNIVERSITI TUNKU ABDUL RAHMAN

Name of Visiting Academic