Service Manual Brother ADS 2500/2600

Brother Advanced Document Scanner
SERVICE MANUAL
MODEL:
ADS-2500W/2600W
Read this manual thoroughly before maintenance work.

Keep this manual in a convenient place for quick and easy reference at all times.
Jul., 2012
SM-PT052
(5)
Confidential
Copyright Brother 2012

All rights reserved.
No part of this publication may be reproduced in any form or by any means without permission in writing
from the publisher.
All other product and company names mentioned in this manual are trademarks or registered
trademarks of their respective holders.
Specifications are subject to change without notice.
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TRADEMARKS
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United
States and/or other countries.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Apple and Macintosh are trademarks of Apple Inc., registered in the United States and other countries.
Adobe, Flash, Illustrator, PageMaker and Photoshop are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other countries.
PowerPC is a trademark of International Business Machines Corporation.
Memory Stick, Memory Stick PRO, Memory Stick PRO Duo, Memory Stick Duo, MagicGate Memory
Stick, Memory Stick Micro and M2 are trademarks of Sony Corporation.
AOSS is a trademark of Buffalo Inc.
Wi-Fi, WPA, WPA2, Wi-Fi Protected Access and Wi-Fi Protected Setup are either trademarks or
registered trademarks of Wi-Fi Alliance in the United States and/or other countries.
Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
FaceFilter Studio is a trademark of Reallusion, Inc.
BRAdmin Professional is a trademark of Brother Industries, Ltd.
UNIX is a registered trademark of The Open Group.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
CorelDraw, Corel Paint Shop Pro and Corel WordPerfect are trademarks or registered trademarks of
Corel Corporation and/or its subsidiaries in Canada, the United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement
specific to its proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
Confidential
CONTENTS
REGULATION ............................................................................................................ v
SAFETY INFORMATION........................................................................................... ix
CHAPTER 1
SPECIFICATIONS
1. SPECIFICATIONS LIST ............................................................................................................... 1-1

1.1
General ................................................................................................................................ 1-1
1.2
Network Connectivity ........................................................................................................... 1-3
1.3
Service Information.............................................................................................................. 1-3
1.4
Consumable Parts ............................................................................................................... 1-3
1.5
Paper ................................................................................................................................... 1-4
1.6
1.5.1
Paper handling ........................................................................................................ 1-4
1.5.2
Media specifications ................................................................................................ 1-4
Scanner ............................................................................................................................... 1-4
CHAPTER 2
TROUBLESHOOTING
1. INTRODUCTION .......................................................................................................................... 2-1

1.1
Precautions.......................................................................................................................... 2-1
1.2
Checks before Commencing Troubleshooting..................................................................... 2-2
2. OVERVIEW .................................................................................................................................. 2-3

2.1
Cross-section Drawing......................................................................................................... 2-3
2.2
Paper Feeding ..................................................................................................................... 2-4
2.3
Operation of Each Part ........................................................................................................ 2-5
2.4
Block Diagram ..................................................................................................................... 2-6
2.5
Main Components................................................................................................................ 2-7
3. ERROR INDICATIONS................................................................................................................. 2-8

3.1
Error Codes ......................................................................................................................... 2-8
3.2
Error Messages ................................................................................................................. 2-12
4. TROUBLESHOOTING ............................................................................................................... 2-14

4.1
Error Cause and Remedy .................................................................................................. 2-14
4.2
Troubleshooting for Image Defects.................................................................................... 2-26
4.3
4.4
4.2.1
Defect examples.................................................................................................... 2-26
4.2.2
Troubleshooting according to image defect .......................................................... 2-26
Troubleshooting for Document Paper Feeding Problems.................................................. 2-30

4.3.1
Multiple documents are fed ................................................................................... 2-30
4.3.2
Document becomes wrinkled ................................................................................ 2-30
4.3.3
Document becomes jammed................................................................................. 2-31
4.3.4
Document is not picked up and fed ....................................................................... 2-32
Troubleshooting for Software Problems ............................................................................ 2-33
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4.5
4.6
4.4.1
Does not respond to operation from a computer ................................................... 2-33
4.4.2
Cannot read data .................................................................................................. 2-33
Troubleshooting for Control Panel Problems..................................................................... 2-34

4.5.1
Nothing is displayed on the LCD ........................................................................... 2-34
4.5.2
Control panel is inoperable.................................................................................... 2-34
4.5.3
Touch panel is inoperable ..................................................................................... 2-35
Troubleshooting for Network Problems ............................................................................. 2-35

4.6.1
4.7
Cannot scan via network connection..................................................................... 2-35
Troubleshooting for Other Problems.................................................................................. 2-36

4.7.1
Machine does not turn ON .................................................................................... 2-36
4.7.2
Unusual noise is coming from the machine........................................................... 2-36
4.7.3
Cannot save data in USB flash memory ............................................................... 2-36
4.7.4
Cannot reset counters for periodic replacement parts .......................................... 2-36
CHAPTER 3
DISASSEMBLY/REASSEMBLY
1. SAFETY PRECAUTIONS............................................................................................................. 3-1

2. PACKING ..................................................................................................................................... 3-2
3. SCREW CATALOGUE................................................................................................................. 3-3
4. SCREW TORQUE LIST ............................................................................................................... 3-4
5. LUBRICATION ............................................................................................................................. 3-5
6. OVERVIEW OF GEARS............................................................................................................... 3-6
7. HARNESS ROUTING................................................................................................................... 3-7
8. DISASSEMBLY FLOW CHART................................................................................................. 3-10
9. DISASSEMBLY PROCEDURE .................................................................................................. 3-11
9.1
Preparation ........................................................................................................................ 3-11
9.2
Separation pad ASSY........................................................................................................ 3-12
9.3
Pick-up roller ASSY ........................................................................................................... 3-14
9.4
Output tray ......................................................................................................................... 3-15
9.5
Side cover L....................................................................................................................... 3-16
9.6
Side cover R ...................................................................................................................... 3-16
9.7
Main PCB ASSY ................................................................................................................ 3-17
9.8
USB host PCB ASSY......................................................................................................... 3-19
9.9
Wireless LAN PCB ASSY .................................................................................................. 3-20
9.10 Front cover L/R .................................................................................................................. 3-21

9.11 Panel ASSY ....................................................................................................................... 3-22
9.12 Panel PCB ASSY / Key PCB ASSY /
Rubber key / Top cover sensor / Top cover actuator ......................................................... 3-25
9.13 Document detection sensor PCB / Document detection actuator /
Document scanning position sensor PCB /
Document scanning position actuator /
Double feeding sensor (Sent) / Separation pad ASSY ...................................................... 3-27
9.14 Second side CIS unit ......................................................................................................... 3-32
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9.15 Top cover / Document guide LS / Document guide RS ..................................................... 3-33

9.16 Back cover S...................................................................................................................... 3-34
9.17 Back cover ......................................................................................................................... 3-35
9.18 Power supply PCB ASSY .................................................................................................. 3-36
9.19 Main motor......................................................................................................................... 3-39
9.20 Front cover sensor............................................................................................................. 3-40
9.21 Double feeding sensor PCB ASSY (Receive) ................................................................... 3-41
9.22 First side CIS unit .............................................................................................................. 3-42
9.23 One way clutch .................................................................................................................. 3-43
CHAPTER 4
ADJUSTING AND UPDATING SETTINGS

AS REQUIRED AFTER PARTS REPLACEMENT
1. IF YOU REPLACE THE MAIN PCB ASSY .................................................................................. 4-1

1.1
Installing Firmware............................................................................................................... 4-2

1.1.1
Checking firmware version ...................................................................................... 4-2
1.1.2
Installing firmware ................................................................................................... 4-3
1.2
Setting by Country ............................................................................................................... 4-3
1.3
Initializing the EEPROM of the Main PCB ASSY................................................................. 4-3
1.4
Setting Serial Number.......................................................................................................... 4-4
1.5
Acquiring White Level Data ................................................................................................. 4-4
1.6
Setting Double Feeding Sensor Threshold.......................................................................... 4-5
1.7
Checking Operation after Repair ......................................................................................... 4-6
2. IF YOU REPLACE THE CIS UNIT ............................................................................................... 4-7

2.1
Checking Firmware Version................................................................................................. 4-7
2.2
Acquiring White Level Data (function code: 55)................................................................... 4-7
2.3
Checking Operation after Repair ......................................................................................... 4-8
3. IF YOU REPLACE THE DOUBLE FEEDING SENSOR .............................................................. 4-9

3.1
Setting Double Feeding Sensor Threshold.......................................................................... 4-9
3.2
Checking Double Feeding Sensor Operation .................................................................... 4-10
4. IF YOU REPLACE THE PANEL ASSY...................................................................................... 4-11

4.1
Adjusting Touch Panel....................................................................................................... 4-11
4.2
Checking LCD Operation................................................................................................... 4-11
4.3
Checking Control Panel Operation .................................................................................... 4-11
5. IF YOU REPLACE THE PICK-UP ROLLER / SEPARATION PAD........................................... 4-12

5.1
Resetting Pick-up Roller / Separation Pad Counters......................................................... 4-12
CHAPTER 5
SERVICE FUNCTIONS
1. MAINTENANCE MODE................................................................................................................ 5-1

1.1
How to Enter Maintenance Mode ........................................................................................ 5-1

1.1.1
Method of entering end-user accessible maintenance mode .................................. 5-1
1.1.2
Method of entering maintenance mode for service personnel ................................ 5-2
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1.2
List of Maintenance Mode Functions ................................................................................... 5-3
1.3
Details of Maintenance Mode Functions.............................................................................. 5-4

1.3.1
Initialize EEPROM parameters (function code: 01, 91) ........................................... 5-4
1.3.2
ADF performance test (function code: 08) .............................................................. 5-5
1.3.3
Set worker switches (WSW) (function code: 10) ..................................................... 5-6
1.3.4
Check LCD operation (function code: 12) ............................................................... 5-7
1.3.5
Check control panel button operation (function code: 13) ....................................... 5-8
1.3.6
Save NetConfig data (function code: 18) ................................................................ 5-8
1.3.7
Display software version (function code: 25)........................................................... 5-9
1.3.8
Check sensor operation (function code: 32).......................................................... 5-10
1.3.9
Change USB No. return value / Adjust left-end print start position
on second side when duplex printing (function code: 45) ..................................... 5-11
1.3.10 Fine-tune scanning position (function code: 54).................................................... 5-12

1.3.11 Acquire white level data and set CIS scan area (function code: 55) ..................... 5-13
1.3.12 Adjust touch panel (function code: 61) .................................................................. 5-14
1.3.13 Setting by country (function code: 74) ................................................................... 5-15
1.3.14 Display machine log information (function code: 80)............................................. 5-16
1.3.15 Display machine error code (function code: 82) .................................................... 5-17
CHAPTER 6
WIRING DIAGRAM
1. WIRING DIAGRAM ...................................................................................................................... 6-1
CHAPTER 7
PERIODICAL MAINTENANCE
1. PERIODICAL MAINTENANCE PARTS ....................................................................................... 7-1
APPENDIX 1 SERIAL NUMBERING SYSTEM

APPENDIX 2 DELETING USER SETTING INFORMATION
APPENDIX 3 INSTALLING MAINTENANCE DRIVER
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REGULATION
Declaration of Conformity (Europe only)
We, Brother Industries, Ltd. of 15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan
declare that this product is in compliance with the essential requirements of Directives
1999/5/EC and 2009/125/EC. (ADS-2600W only)
The Declaration of Conformity (DoC) is available on our Website.
Please go to http://solutions.brother.com/.
choose region (eg. Europe)
choose country
choose your model
choose Manuals
choose Declaration of Conformity (Select Language when required.)
CE marking for devices with Wireless LAN (ADS-2600W only)
AT
FI
LV
PT
NO
IS
BE
FR
LT
SK
CH
TR
CY
DE
LU
SI
BG
CZ
HU
MT
ES
RO
DK
IE
NL
SE
GR
EE
IT
PL
GB
LI
This product supports Wireless LAN.
WARNING
Use of controls, adjustments or performance of procedures other than those specified
in this manual may result in hazardous radiation exposure.
Disconnect Device
CAUTION
This product must be installed near an electrical socket that is easily accessible. In
case of emergencies, you must disconnect the AC power cord from the electrical
socket to shut off power completely.
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Wiring Information (U.K. only)

If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the
same rating as the original fuse.
Always replace the fuse cover. Never use a plug that does not have a cover. If in any doubt,
call a qualified electrician.
Warning -This product must be earthed.
The wires in the mains lead are coloured in line with the following code:
Green and Yellow: Earth
Blue: Neutral
Brown: Live
LAN Connection
CAUTION
DO NOT connect this product to a LAN connection that is subject to over-voltages.
Radio Interference
This product complies with EN55022 (CISPR Publication 22)/Class B. When connecting the
machine to a computer, ensure that you use a USB cable which does not exceed 2 m in length.
Recycling Information in accordance with the WEEE (2002/96/EC) and
Battery (2006/66/EC) Directives
Product mark
Battery mark
European Union only

The product/battery is marked with one of the above recycling symbols. It indicates that at
the end of the life of the product/battery, you should dispose of it separately at an appropriate
collection point and not place it in the normal domestic waste stream.
International ENERGY STAR Qualification Statement (ADS-2600W only)
The purpose of the International ENERGY STAR Program is to promote the development
and popularization of energy-efficient office equipment.
As an ENERGY STAR Partner, Brother Industries, Ltd. has determined that this product
meets the ENERGY STAR specifications for energy efficiency.
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Federal Communications Commission (FCC) Declaration of Conformity
(USA only)
Responsible Party:
Brother International Corporation

100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
Tel: (908) 704-1700
declares, that the product

Product name: ADS-2500W
complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Call the dealer or an experienced radio/TV technician for help.
This transmitter must not be co-located or operated in conjunction with any other antenna
or transmitter.
Important
Changes or modifications not expressly approved by Brother Industries, Ltd. could
void the users authority to operate the equipment.
A shielded interface cable should be used to ensure compliance with the limits for a
Class B digital device.
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Industry Canada Compliance Statement (Canada only)

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada.
Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of this device.
Lutilisation de ce dispositif est autorise seulement aux conditions suivantes :
(1) il ne doit pas produire de brouillage et (2) lutilisateur du dispositif doit tre prt accepter
tout brouillage radiolectrique reu, mme si ce brouillage est susceptible de compromettre
le fonctionnement du dispositif.
For use in the USA or Canada only
These products are made for use in the USA and Canada only.
We cannot recommend using them overseas because the power requirements of your
product may not be compatible with the power available in foreign countries. Using USA or
Canada models overseas is at your own risk and may void your warranty.
viii
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SAFETY INFORMATION
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result
in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injuries.
Important
Important indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.
Prohibition icons indicate actions that must not be performed.

Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of fire.
Hot Surface icons warn you not to touch product parts that are hot.
Note Notes tell you how you should respond to a situation that may arise or give tips about
how the operation works with other features.
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To use the Machine Safely

Please keep these instructions for later reference and read them before attempting any
maintenance. If you do not follow these safety instructions, there is a possibility of a fire,
electrical shock, burn or suffocation.
WARNING
ELECTRICAL HAZARDS
Failure to follow the warnings in this section may create the risk of an electrical shock.
In addition, you could create an electrical short, which may create the risk of a fire.
There are high voltage electrodes inside the product. Before you access the inside of
the product, including for routine maintenance such as cleaning, make sure you have
unplugged the AC power cord from the AC power outlet, as well as Ethernet (RJ-45)
cables (Network models only) from the product. Never push objects of any kind into
this product through cabinet slots, since they may touch dangerous voltage points or
short out parts.
DO NOT handle the plug with wet hands.
DO NOT use this product during an electrical storm.
Always make sure the plug is fully inserted. DO NOT use the product or handle the
cord if the cord has become worn or frayed.
DO NOT allow this product to come into contact with water.
This product should be connected to an AC power source within the range indicated
on the rating label. DO NOT connect it to a DC power source or inverter.
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AC Power Cord Safety:

This machine is equipped with a 3-wire grounded plug. This plug will only fit into a
grounded power outlet. This is a safety feature. If you are unable to insert the plug
into the outlet, call your electrician to replace your obsolete outlet. DO NOT defeat
the purpose of the grounded plug.
Use only the AC power cord supplied with this product.
DO NOT allow anything to rest on the AC power cord.
DO NOT place this machine where people can walk on the cord.
DO NOT place this machine in a position where the cord is stretched or strain is
otherwise put on the cord, as it may become worn or fray.
Brother strongly recommends that you DO NOT use any type of extension cord.
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CHAPTER 1
SPECIFICATIONS
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CHAPTER 1 SPECIFICATIONS
This chapter lists the specifications of each model.
CONTENTS
1. SPECIFICATIONS LIST ................................................................................................ 1-1
1.1 General.................................................................................................................. 1-1
1.2 Network Connectivity............................................................................................. 1-3
1.3 Service Information................................................................................................ 1-3
1.4 Consumable Parts ................................................................................................. 1-3
1.5 Paper ..................................................................................................................... 1-4
1.5.1 Paper handling ........................................................................................... 1-4
1.5.2 Media specifications ................................................................................... 1-4
1.6 Scanner ................................................................................................................. 1-4
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1. SPECIFICATIONS LIST
1.1
General
Model
ADS-2500W
Scanning Method
Dual CIS
Resolution From ADF

(Optical)
Max 600 x 600 dpi
Resolution (Interpolated)
Max 1200 x 1200 dpi
Scanning
Speed
One-sided
monochrome
24 ppm (2.5 seconds (A4/LTR))
One-sided
Color
24 ppm (2.5 seconds (A4/LTR))
Two-sided
monochrome
24 ppm (48 images per min.)

(2.5 seconds (A4/LTR))
Two-sided
Color
24 ppm (48 images per min.)

(2.5 seconds (A4/LTR))
ADS-2600W
CPU
StarSapphire 400 MHz
Memory
256 MB
Interface
USB Hi-Speed 2.0, 10Base-T/100Base-TX
Power consumption
USA/CANADA Scanning
Ready
Sleep
Power down
Approx. 20 W
Approx. 4.0 W
Approx. 2.0 W
Approx. 0.35 W
ASIA/Europe
Approx. 20 W
Approx. 4.0 W
Approx. 2.0 W
Approx. 0.4 W
Noise level
Sound Scanning 62.5 dB

power
Environment Temperature
Humidity
Dimensions Carton Size
(WxDxH)
Weights
LCD
Scanning
Ready
Sleep
Power down
Operating: 5 to 35C
Storage: 0 to 40C
Operating: 20 to 80%
Storage: 10 to 90% (without condensation)
383 x 291 x 285 mm
(15.1" x 11.5" x 11.2")
Machine Size
299 x 220 x 179 mm

(11.8" x 8.7" x 7.1")
without Carton
3.6 kg / 7.9 lb (without AC power cord)
with Carton
4.9 kg / 10.8 lb
LCD Type/Size
3.7 inch 93.4 mm TFT
Touch panel
3.7 inch TP
1-1
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<Computer requirements>
Computer Platform &
Operating System Version
Windows
Operating
System
Minimum
RAM
Recommended
RAM
Hard Disk Space

to install
For
Drivers
For
Applications
Windows XP
Home (SP2 or
greater) *2
Windows XP
Professional
(SP2 or
greater) *2
Intel
Pentium II
or
equivalent
128 MB
256 MB
150 MB
1.5 GB
Windows
Vista *2
Intel
Pentium 4
or
equivalent
64-bit
(Intel 64
or AMD 64)
supported
CPU
512 MB
1 GB
500 MB
1.5 GB
1 GB
(32-bit)
2 GB
(64-bit)
1 GB
(32-bit)
2 GB
(64-bit)
600 MB
1.5 GB
OS X 10.6.x
Intel
Processor
1 GB
2 GB
80 MB
580 MB
OS X 10.7.x
Intel
Processor
2 GB
2 GB
Windows 7 *2
Macintosh
Operating
System
Processor
Minimum
Speed
Supported
PC
Interface
USB
USB *1
*1 Third-party USB ports are not supported.

*2 NuanceTM Paper portTM 12SE supports Windows XP Home (SP3 or greater),
XP Professional (SP3 or greater), Windows Vista (SP2 or greater) and Windows 7.
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1.2
Network Connectivity
Model
Wired
network
Wireless
network
ADS-2500W
ADS-2600W
Network node
type
NC-01h
Network type
10Base-T/100Base-TX
Network
security
APOP, POP before SMTP, SMTP-AUTH,

SSL/TLS (HTTPS, SMTP), SNMP v3,
802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS),
Kerberos
Network node
type
NC-02w
Network type
IEEE802.11 b/g/n
Network
security
APOP, POP before SMTP, SMTP-AUTH,

SSL/TLS (HTTPS, SMTP, POP), SNMP v3,
802.1x (LEAP, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS),
Kerberos
1.3
Service Information
Part
Approximate Life (pages)
Machine life
100,000 sheets (A4/LTR) or 5 years / 1,000 times Plastic card

scan
MTBF
4,000 hours
MTTR
0.5 hours
Maximum monthly volume
10,000 sheets (A4/LTR)
1.4
Consumable Parts
Part
ADS-2500W/2600W
Separation Pad
50,000 sheets (A4/LTR) (User replacement parts)
Pick-up Roller
50,000 sheets (A4/LTR) (User replacement parts)
1-3
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1.5
Paper
1.5.1 Paper handling

Model
ADS-2500W
ADF Input
50 sheets
ADF Output
50 sheets
Duplex (Scan)
Yes
ADS-2600W
1.5.2 Media specifications

Model
Paper
Input
ADF
ADS-2500W
ADS-2600W
Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled

Paper, Post Card (JPN), Business Card, Plastic Card
Media ADF
Weight (multiple paper)
ADF (single paper)
52 to 110 g/m2
52 to 200 g/m2
Media ADF (multiple paper) Width 51 to 215.9 mm, Length 70 to 355.6 mm

Size
ADF (single paper)
Width 51 to 215.9 mm, Length 70 to 863.0 mm
1.6
Scanner
Color/Black
Yes/Yes
Windows
Windows XP *1 / Windows Vista / Windows 7
Macintosh
OS X 10.6.x, 10.7.x *2
WIA
Compliant
Windows
ICA
Compliant
Macintosh
OS X 10.6.x, 10.7.x *2
ISISTM
Compliant
Windows
Color Depth
Input
30 bit color Processing
Output
24 bit color Processing
Interpolated
Up to 1200 x 1200 dpi
Optical
Up to 600 x 600 dpi
TWAIN
Compliant
Resolution
Scanning Width
Up to 8.34 inch (212 mm)
Gray Scale
256 levels
*1 Windows XP in this Service Manual includes Windows XP Home Edition and Windows
XP Professional.
*2 For the latest driver updates for the Mac OS X you are using, visit us at
http://solutions.brother.com/.
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CHAPTER 2
TROUBLESHOOTING
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CHAPTER 2 TROUBLESHOOTING
This chapter details error messages and codes which the incorporated self-diagnostic
function of the machine will display if any error or malfunction occurs. If any error message
appears, refer to this chapter to find which parts should be checked or replaced.
The latter half of this chapter provides sample problems which could occur in the main
sections of the machine and related troubleshooting procedures. These will help service
personnel identify and repair other similar defective sections.
CONTENTS
1. INTRODUCTION ........................................................................................................... 2-1
1.1 Precautions............................................................................................................ 2-1
1.2 Checks before Commencing Troubleshooting....................................................... 2-2
2. OVERVIEW ................................................................................................................... 2-3
2.1 Cross-section Drawing .......................................................................................... 2-3
2.2 Paper Feeding ....................................................................................................... 2-4
2.3 Operation of Each Part .......................................................................................... 2-5
2.4 Block Diagram ....................................................................................................... 2-6
2.5 Main Components ................................................................................................. 2-7
3. ERROR INDICATIONS.................................................................................................. 2-8
3.1 Error Codes ........................................................................................................... 2-8
3.2 Error Messages ................................................................................................... 2-12
4. TROUBLESHOOTING ................................................................................................ 2-14
4.1 Error Cause and Remedy.................................................................................... 2-14
4.2 Troubleshooting for Image Defects...................................................................... 2-26
4.2.1 Defect examples....................................................................................... 2-26
4.2.2 Troubleshooting according to image defect ............................................. 2-26
4.3 Troubleshooting for Document Paper Feeding Problems.................................... 2-30
4.3.1 Multiple documents are fed ...................................................................... 2-30
4.3.2 Document becomes wrinkled ................................................................... 2-30
4.3.3 Document becomes jammed.................................................................... 2-31
4.3.4 Document is not picked up and fed .......................................................... 2-32
4.4 Troubleshooting for Software Problems .............................................................. 2-33
4.4.1 Does not respond to operation from a computer...................................... 2-33
4.4.2 Cannot read data...................................................................................... 2-33
4.5 Troubleshooting for Control Panel Problems....................................................... 2-34
4.5.1 Nothing is displayed on the LCD .............................................................. 2-34
4.5.2 Control panel is inoperable....................................................................... 2-34
4.5.3 Touch panel is inoperable......................................................................... 2-35
4.6 Troubleshooting for Network Problems ............................................................... 2-35
4.6.1 Cannot scan via network connection........................................................ 2-35
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4.7 Troubleshooting for Other Problems.................................................................... 2-36

4.7.1 Machine does not turn ON ....................................................................... 2-36
4.7.2 Unusual noise is coming from the machine.............................................. 2-36
4.7.3 Cannot save data in USB flash memory .................................................. 2-36
4.7.4 Cannot reset counters for periodic replacement parts ............................. 2-36
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1. INTRODUCTION
Troubleshooting is a collection of solution procedures that service personnel should follow if
an error or malfunction occurs in the machine. It is difficult to determine troubleshooting
procedures for all possible problems that may occur in the future. Therefore, this chapter
describes typical problem cases and recovery procedures for these. These will help service
personnel identify and repair other similar defective sections.
1.1
Precautions
Be sure to observe the following precautions to prevent any secondary problems occurring
during troubleshooting:
(1) Be sure to unplug the AC power cord before removing any covers or PCBs, adjusting the
machine, or conducting continuity tests using a tester.
(2) Do not hold the cable when connecting or disconnecting the cable. Be sure to hold the
connector.
(3) Static electricity charged in your body may damage electronic parts.
Before handling the PCBs, touch a metal section of the machine to discharge static
electricity.
When transporting PCBs, be sure to wrap them in conductive sheets.
When replacing PCBs, wear a grounding wrist band and perform replacement on a
conductive mat. Also take care not to touch the conductor sections on the flat cables.
(4) Be sure to always observe all warnings.
(5) After repair is completed, check that the repaired sections operate normally.
2-1
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1.2
Checks before Commencing Troubleshooting

Check the following items before commencing repairs on the machine.
Operating environment
(1) The machine is placed on a flat, stable surface.
(2) The machine is used in a clean environment where the temperature is between 5C
(41F) and 35C (95F) and the relative humidity is maintained between 20% and 80%.
(3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust.
(4) Hold the machine level while moving it.
Power supply
(1) Power described on the rating label attached on the machine is supplied. Power
fluctuation should be within 10% of the rated voltage.
(2) The AC input power supply is within the regulated value.
(3) The cables and harnesses are connected correctly.
(4) The fuses are not blown.
Document
(1) The recommended paper is used for the document. (Refer to "1.5.2 Media
specifications" in Chapter 1.)
(2) The document is not damp.
(3) Acid paper is not used.
Others
(1) Condensation
When the machine is moved to a warm room from a cold location, condensation may
occur inside the machine, causing various problems as listed below.
Condensation on the surface of optical devices such as the CIS glass and CIS unit
may result in poor quality of scanned images.
Condensation on the pick-up roller or separation pad may cause document feed
problems.
If condensation has formed in the machine, leave the machine for at least two hours
until it reaches room temperature.
(2) Low temperature
The motor may not operate normally in a cold environment because too much load is
applied to each drive. In this case, raise the room temperature.
Cleaning
Use a soft lint-free cloth.
WARNING
DO NOT use any flammable spray or flammable solvent such as alcohol, benzine,
or thinner to clean the machine. DO NOT use these articles near the machine.
2-2
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2. OVERVIEW
2.1
Cross-section Drawing
Separation pad
Document detection actuator
Front cover sensor

Double feeding sensor (Sent)
Pick-up roller
Document scanning position actuator
Top cover sensor
Second side CIS unit
Eject roller
First side CIS unit
Feed roller
Double feeding sensor (Receive)
Fig. 2-1
2-3
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2.2
Paper Feeding
Feed path
Fig. 2-2
2-4
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2.3
Operation of Each Part

Part name
Operation
Pick-up roller / Separation

pad
Separates documents set in the document tray into single

sheets, and feeds them into the machine.
Double feeding sensor
Detects whether multiple documents are fed into the machine.
Feed roller
Feeds the document.
Eject roller
Feeds the document to the output tray.
Document detection sensor
Detects the document set in the document tray. Detects

document jams.
Document scanning position Detects the document scanning start position. Detects
sensor
document jams.
Front cover sensor
Detects whether the front cover is open or closed.
Top cover sensor
Detects whether the top cover is open or closed.
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2.4
Block Diagram
Key PCB
ASSY
Panel PCB ASSY
Home
Document detection
sensor
Document scanning
position sensor
Stop
Buzzer
Touch panel
ASSY

(sent)
Top cover sensor
LCD relay
PCB ASSY
LCD
Front cover
Machine
First side CIS unit
USB host PCB ASSY

PCB ASSY (Receive)
17
4
Main motor
Main PCB ASSY

2
6
5
Power supply PCB ASSY
Front cover sensor
Wireless LAN PCB

ASSY
Inlet
Fig. 2-3
2-6
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2.5
Main Components
Top cover
Front cover
Document
detection actuator
Upper chute
earth spring
Top cover
actuator spring
Panel PCB ASSY

Document detection
actuator spring
Double feeding
sensor (Sent)
Document
scanning position
actuator
Top cover actuator
Document scanning
position sensor PCB
Key PCB ASSY
Cover open lever

shaft
Document scanning
position actuator
spring
Top cover sensor

Top cover
sensor holder
Separation pad ASSY

Rubber key
Back cover
Upper chute
Document
detection sensor
PCB
Separation pad cover

Separation spring
CIS spring
Separation arm
Security slot
earth plate
Document guide LS
Pick-up roller
cover ASSY
Back cover S
Side cover L
Back cover S spring

One way clutch
Document guide RS
Pick-up roller
ASSY
Wireless LAN PCB

Front cover sensor
Front cover L
Side cover R
Main motor
First side CIS unit
Main PCB shield frame

Front cover R
Rubber foot
Front cover sensor

holder
Power supply
PCB ASSY

PCB ASSY (Receive)
Main PCB ASSY
USB earth plate
Rubber foot
Bottom cover
Rubber foot
Rubber foot
Output tray
Main PCB shield plate
USB host PCB ASSY
Fig. 2-4
2-7
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3. ERROR INDICATIONS
The machine is equipped with self-diagnostic function. If the machine does not work
normally, it judges that an error has occurred. Then indicates the corresponding error
message on the LCD to help service men to quickly find out the problem.
3.1
Error Codes
Errors in the shaded columns do not usually occur during normal use. The possible causes
are noise around the installation site, fluctuation of the power supply voltage, and failures in
the software.
Error
codes
Problem
Refer
to:
Error
codes
Refer
to:
Problem
0B00 An unidentified error occurred.
2-14 2C00 An unidentified error occurred.
2-14
0C01 An unidentified error occurred.
2-14 2D00 An unidentified error occurred.
2-14
2-14 2E00 An unidentified error occurred.
2-14
2-14 2F00 An unidentified error occurred.
2-14
2-14
3000 An unidentified error occurred.
2-14
0D00 An unidentified error occurred.

Communication between the
panel PCB and the main PCB
0E00
cannot be established at
machine startup.
0F00 An unidentified error occurred.
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14
2-14 3A00 An unidentified error occurred.

2-14
An error occurred during access
2-14 3B00
2-14
to the DRAM in the main PCB.
2-15
2-15
2-15
1E00 An unidentified error occurred.
2-15
2-14
2-15
2-14
2-15
2-14
2-15
2-14
2-15
2-14
2-15
2-14
2-15
2-14
2-15
2-14
2-15
2-14
2-15
2-15
2-14 4B00 An unidentified error occurred.
2-15
2A00 An unidentified error occurred.
2-15
2-15
2-8
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Refer
to:
Error
codes
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
2-15
Error
codes
Problem
2-9
Refer
to:
Problem
Confidential
Error
codes
Problem
Refer
to:
Error
codes
Refer
to:
Problem
A000 An unidentified error occurred.
A black level not within the

2-15 BD00 standard was scanned when
2-19
function code 55 was executed.
2-15 BE00 An unidentified error occurred.
The document scanning position sensor

A200 detected that the document length was
2-15 BF00 An unidentified error occurred.
40 cm or more while scanning a document.
The document scanning position
sensor has not detected the top of the
A300
2-15 C000 An unidentified error occurred.
document even after the document has
been fed for the specified distance.
The front cover sensor detected
A400
an open front cover.
2-20
2-20
2-20
2-20
2-20
2-20
Color parameter in the ROM does not

match the first side or second side CIS.
An error was detected in the
A800 color parameter in the ROM
during image processing.
A scanning error occurred while
A900
scanning the image.
There is insufficient memory to
AA00 An unidentified error occurred.
2-17 C700
expand scan data.
The double feeding sensor
AB00
detected multiple documents.
A700
2-20
2-20
2-20
2-20
2-20
AC00 An unidentified error occurred.
AD00 An unidentified error occurred.
A USB device not within the

2-18 CA00 specifications is connected to the USB 2-20
terminal, resulting in overcurrent.
AE00 An unidentified error occurred.
2-18 CB00 An unidentified error occurred.
2-21
AF00 An unidentified error occurred.
2-18 CC00 An unidentified error occurred.
2-21
2-18 CD00 An unidentified error occurred.
2-21
B100 An unidentified error occurred.
2-18 CE00 An unidentified error occurred.
2-21
2-18 CF00 An unidentified error occurred.
2-21
An error occurred while

2-18 D000
initializing the touch panel.
2-21
2-18 D100 An unidentified error occurred.
2-21
2-21
2-21
2-21
B000
The first side or second side CIS flat

cable is not connected correctly.
The voltage value was below the

B800
lower limit during scanning.
The white level does not increase
B900 during scanning although the light
intensity was increased.
BA00 An unidentified error occurred.
2-20
2-21
2-21
2-21
A white level not within the

BB00 standard was scanned when
function code 55 was executed.
2-21
BC00 An unidentified error occurred.
2-21

2-10
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Error
codes
Problem
Refer
to:
Error
codes
Refer
to:
Problem
DA00 An unidentified error occurred.
2-21 E900 An unidentified error occurred.
2-24
DB00 An unidentified error occurred.
2-21 EA00 An unidentified error occurred.
2-24
DC00 An unidentified error occurred.
2-21 EB00 An unidentified error occurred.
2-24
DD00 An unidentified error occurred.
2-21 EC00 An unidentified error occurred.
2-24
DE00 An unidentified error occurred.
DF00 An unidentified error occurred.

E000
E001
E002
E003
E004
E005
E006
E007
E008
An error occurred in the ROM

check sum.
The capacity of machine
memory reached its maximum
when installing the firmware.
Designated folder could not be
found in USB flash memory
when installing the firmware.
Firmware file could not be found
in USB flash memory when
installing the firmware.
Firmware in USB flash memory
could not be accessed when
Firmware file in USB flash
memory was broken when
The length of firmware file name
exceeded the limit when
The machine detected
uninstallable DJF file when
Firmware can not be installed as
other function is running.
Communication between the

wireless LAN PCB and the main
2-24
2-21 ED00
PCB cannot be established at
machine startup.
Detected communication failure
after communication between
2-24
2-21 EE00
the wireless LAN PCB and the
main PCB was established.
2-21 EF00 An unidentified error occurred.
2-24
2-22 F000 An unidentified error occurred.
2-24
2-24
2-24
2-24
2-24
2-24
2-24
2-24
The country code was not

entered correctly.
E100 Program error
2-23 F900
E200 An unidentified error occurred.
2-23 FA00 An unidentified error occurred.
2-25
2-23 FB00 An unidentified error occurred.
2-25
2-23 FC00 An unidentified error occurred.
2-25
Write error in the EEPROM of

the main PCB
2-23 FD00 An unidentified error occurred.
2-25
2-24 FE00 An unidentified error occurred.
2-25
2-24 FF00 An unidentified error occurred.
2-25
E600
2-11
2-24
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3.2
Error Messages
The error messages displayed on the LCD of the machine and their description are shown in
the table below.
Error Message
Cover is Open
Description
The front cover sensor detected an open front cover.
Error
codes
Refer
to:
A400
2-16
A200
2-15
A300
2-15
E001
2-22
E001
2-22
File Name Cannot

be Used
Insufficient USB
Storage
The document scanning position sensor detected that

the document length was 40 cm or more.
The document scanning position sensor has not
detected the top of the document even after the
document has been fed for the specified distance.
Serial number available for file name has run out while
running Scan to USB.
The capacity of USB flash memory reached its
maximum while running Scan to USB.
Machine Error
The country code was not entered correctly.
F900
2-24
Multifeed
The double feeding sensor detected multiple documents.
AB00
2-17
E005
2-22
2-32
C700
2-20
2-36
2-36
2-36
B000
B800
B900
BB00
BD00
2-18
2-18
2-18
2-19
2-19
E001
2-22
CA00
2-20
An error occurred while scanning the image.
3B00
A700
A900
E000
E100
E600
2-14
2-16
2-17
2-21
2-23
2-23
Unable to Update
An error occurred while updating firmware.
E001
E002
E003
E004
E005
E006
E007
E008
2-22
2-22
2-22
2-22
2-22
2-22
2-22
2-23
Unusable USB
Device
A USB device not within the specifications is connected

to the USB terminal.
CA00
2-20
Document Jam
No Certificate
No Document
Out of Memory
Replace Pad
Replace Parts
Replace Roller
Scanner Error
Too Many Files on

USB
Unusable Device
Unable to Scan
Digital signature does not exist or was broken though

signed PDF is set as file format.
Scanning was started when no document set in the
ADF.
The scanned data has exceeded the built-in memory
capacity.
The page counter for the separation pad has reached
the limit.
The page counters for both the separation pad and the
pick-up roller have reached the limit.
The page counter for the pick-up roller has reached the
limit.
The first side or second side CIS flat cable is not
connected correctly (This problem occurs only in
maintenance mode).
Scan to USB was executed when USB flash memory
reached its maximum file number was connected.
A USB device not within the specifications is connected
to the USB terminal, resulting in overcurrent.
2-12
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Error Message
Description
USB flash memory was disconnected while running

Scan to USB.
USB Flash Memory Scan to USB was executed when no USB media was
Not Inserted
connected.
USB Hub Not
A USB device with a built-in hub is connected to the
Supported
USB terminal.
USB WriteScan to USB was executed when write-protected USB
protected
flash memory is connected.
Different value were entered on password setting
screen and the subsequent verifying screen when
Wrong Password
trying to start scanning while Secure PDF is set as file
format.
USB Access Error
2-13
Error
codes
Refer
to:
2-36
2-36
CA00
2-20
2-36
2-36
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4. TROUBLESHOOTING
4.1
Error Cause and Remedy

Error code 0B00 to 0D00
These errors do not usually occur during normal use. The possible causes are noise around
the installation site, fluctuation of the power supply voltage, and failures in the software.
--An unidentified error occurred.
Step
1
Cause
Remedy
Main PCB failure
Replace the main PCB ASSY.
Error code 0E00

--Communication between the panel PCB and the main PCB cannot be established at
machine startup.
Step
Cause
Remedy
Connection failure of the panel

PCB harness
Reconnect the panel PCB harness.
Panel PCB failure
Replace the panel PCB ASSY.
Main PCB failure
Error code 0F00 to 3A00

Step
1
Cause
Remedy
Main PCB failure
Error code 3B00

Unable to Scan 3B
See Troubleshooting in User's Guide.
An error occurred during access to the DRAM in the main PCB.
Step
1
Cause
Main PCB failure
Remedy
2-14
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Error code 3C00 to A100

Step
1
Cause
Remedy
Main PCB failure
Error code A200

Document Jam/too Long
See Troubleeshooting in Use's Guide.
The document scanning position sensor detected that the document length was 40 cm or
more while scanning a document.
<User Check>
Set the document length within the standard.
Step
Cause
Remedy
Document scanning position

actuator caught in sections of
the machine
Reattach the document scanning position

actuator.

sensor failure
Replace the document scanning position

sensor PCB ASSY.
Main PCB failure
Error code A300

Document Jam/too Long
See Troubleeshooting in Use's Guide.
The document scanning position sensor has not detected the top of the document even after
the document has been fed for the specified distance.
<User Check>
Set the document in the ADF correctly.
Step
Cause
Remedy

actuator coming off

actuator.

sensor failure
Replace the document scanning position

sensor PCB ASSY.
Main PCB failure
2-15
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Error code A400

Cover is Open
Close the front cover.
The front cover sensor detected an open front cover.
<User Check>
Close the front cover correctly.
Step
Cause
Remedy
Connection failure of the front

cover sensor harness
Reconnect the front cover sensor harness.
Tab to push the front cover

sensor is broken
Replace the front cover.
Front cover sensor failure
Replace the front cover sensor.
Main PCB failure
Error code A500 and A600

Step
1
Cause
Remedy
Main PCB failure
Error code A700

Unable to Scan A7
Color parameter in the ROM does not match the first side or second side CIS.
Step
Cause
Remedy
First side or second side CIS

unit failure
Replace the first side or second side CIS unit.
Main PCB failure
Error code A800

--An error was detected in the color parameter in the ROM during image processing.
Step
Cause
Remedy
Program malfunction
Reinstall the latest firmware.
Main PCB failure
2-16
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Error code A900

Unable to Scan A9
A scanning error occurred while scanning the image.
Step
Cause
Remedy
Program malfunction

unit failure
Main PCB failure
Error code AA00

This error does not usually occur during normal use. The possible causes are noise around
Step
1
Cause
Remedy
Main PCB failure
Error code AB00

Multifeed
Press Stop and reinsert the document.
The double feeding sensor detected multiple documents.
<User Check>
Check that the thickness of the paper is within the standard.
Check that the number of documents set in each tray is within the standard.
Step
Cause
Remedy
Incorrect double feeding sensor Reset the double feeding sensor threshold.
threshold setting
Double feeding sensor (Sent/

Receive) failure
Replace the double feeding sensor (Sent/

Receive).
Key PCB failure
Replace the key PCB ASSY.
Main PCB failure
2-17
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Error code AC00 to AF00

Step
1
Cause
Main PCB failure
Remedy
Error code B000

--The first side or second side CIS flat cable is not connected correctly.
Step
Cause
Remedy
Connection failure of the first

side or second side CIS flat
cable
Reconnect the first side or second side CIS flat

cable.

unit failure
Main PCB failure
Error code B100 to B700

Step
1
Cause
Main PCB failure
Remedy
Error code B800

--The voltage value was below the lower limit during scanning.
Error code B900

--The white level does not increase during scanning although the light intensity was increased.
Step
Cause
Remedy

unit failure
Main PCB failure
2-18
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Error code BA00

Step
1
Cause
Main PCB failure
Remedy
Error code BB00

--A white level not within the standard was scanned when function code 55 was executed.
Step
Cause
Remedy

unit failure
Main PCB failure
Error code BC00

Step
1
Cause
Main PCB failure
Remedy
Error code BD00

--A black level not within the standard was scanned when function code 55 was executed.
Step
Cause
Remedy

unit failure
Main PCB failure
2-19
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Error code BE00 to C600

Step
1
Cause
Remedy
Main PCB failure
Error code C700

Out of Memory
Press Stop
There is insufficient memory to expand scan data.
<User Check>
Delete scan data stored in the memory.
Step
1
Cause
Main PCB failure
Remedy
Error code C800 and C900

Step
1
Cause
Main PCB failure
Remedy
Error code CA00

Unusable Device
Remove USB device. Turn the machine off and then back on again. Retry using a
USB flash memory drive.
A USB device not within the specifications is connected to the USB terminal, resulting in
overcurrent.
<User Check>
Disconnect the USB device not within the specifications.
Step
1
Cause
Main PCB failure
Remedy
2-20
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Error code CB00 to CF00

Step
1
Cause
Remedy
Main PCB failure
Error code D000

--An error occurred while initializing the touch panel.
Step
Cause
Remedy
Connection failure of the touch

panel PCB harness
Reconnect the touch panel PCB harness.
Touch panel PCB failure
Replace the touch panel PCB ASSY.
Main PCB failure
Error code D100 to DF00

Step
1
Cause
Remedy
Main PCB failure
Error code E000

--An error occurred in the ROM check sum.
Step
1
Cause
Main PCB failure
Remedy
2-21
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Error code E001

Unable to Update 0001
Check the firmware update file and try again.
The capacity of machine memory reached its maximum when installing the firmware.
Error code E002

Designated folder could not be found in USB flash memory when installing the firmware.
Error code E003

Firmware file could not be found in USB flash memory when installing the firmware.
Error code E004

Firmware in USB flash memory could not be accessed when installing the firmware.
Error code E005

Firmware file in USB flash memory was broken when installing the firmware.
Error code E006

The length of firmware file name exceeded the limit when installing the firmware.
Error code E007

The machine detected uninstallable DJF file when installing the firmware.
<User Check>
Disconnect and connect the AC power cord.
Step
Cause
Remedy
USB flash memory data failure
Replace the USB flash memory data to

uncorrupted one.
USB flash memory failure
Replace the USB flash memory.
Main PCB failure
2-22
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Error code E008

Unable to Update E008
Firmware can not be installed as other function is running.
Step
1
Cause
Remedy
Main PCB failure
Error code E100

--Program error
Step
Cause
Remedy
Firmware installation failure
Main PCB failure
Error code E200 to E400

Step
1
Cause
Remedy
Main PCB failure
Error code E600

Unable to Scan E6
Write error in the EEPROM of the main PCB
Step
1
Cause
Main PCB failure
Remedy
2-23
Confidential
Error code E700 to EC00

Step
1
Cause
Remedy
Main PCB failure
Error code ED00

Print Unable ED
Communication between the wireless LAN PCB and the main PCB cannot be established at
machine startup.
Step
Cause
Remedy
Connection failure of the wireless

LAN PCB harness
Check the connection of the wireless LAN PCB

harness, and reconnect it if necessary.
Wireless LAN PCB failure
Replace the wireless LAN PCB ASSY.
Main PCB failure
Error code EE00

Print Unable EE
Detected communication failure after communication between the wireless LAN PCB and the
main PCB was established.
Step
Cause
Remedy
Main PCB failure
Error code EF00 to F800

Step
1
Cause
Remedy
Main PCB failure
Error code F900

--The country code was not entered correctly.
Step
1
Cause
The country code was not
entered correctly.
Remedy
Reenter the country code. (Refer to "1.3.13
Setting by country (function code: 74)" in
Chapter 5.)
2-24
Confidential
Error code FA00 to FF00

Step
1
Cause
Main PCB failure
Remedy
2-25
Confidential
4.2
Troubleshooting for Image Defects
4.2.1 Defect examples
Light
Faulty registration
Dark or
bluish white
Completely
blank
Vertical streaks
White vertical
streaks
Hue defect
Expanded image
Fig. 2-5
4.2.2 Troubleshooting according to image defect
Light
<User Check>
- Check that the contrast setting is not too light.
- Clean the CIS glass.
Step
Cause
Remedy
Incorrect white level correction data Execute the maintenance mode function
"Acquire white level data and set CIS scan
area".
First side or second side CIS unit

failure
Replace the first side or second side CIS

unit.
Main PCB failure
2-26
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Faulty registration
Step
1
Cause
Remedy

actuator caught in sections of the
machine

actuator.
Dark or bluish white

<User Check>
- Check that the contrast setting is not too dark.
Step
Cause
Remedy
area".

failure

unit.
Main PCB failure
Completely blank
<User Check>
- Check that the document is not reversed.
- Check that the document is set in the document tray correctly.
Step
Cause
Remedy
area".

failure

unit.
Main PCB failure
2-27
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Vertical streaks
<User Check>
- Clean the document pressure bar.
Step
1
Cause
Remedy

failure

unit.
White vertical streaks

<User Check>
- Clean the document pressure bar.
Step
1
Cause
Remedy

failure

unit.
Hue defect
Step
Cause
Remedy
Color parameter failure
Execute the maintenance mode function

area".

failure

unit.
Main PCB failure
2-28
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Expanded image
Step
Cause
Remedy
The maintenance mode function

"Acquire white level data and set
CIS scan area" are not set.
Execute the maintenance mode function

area". (Refer to "1.3.11" in Chapter 5.)
The firmware is outdated
Install the latest version firmware. (Refer to

"1.1" in Chapter 4.)

failure

unit.
Main PCB failure
1
2
2-29
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4.3
Troubleshooting for Document Paper Feeding Problems
4.3.1 Multiple documents are fed

<User Check>
- Check that paper used for the document is not thinner than the standard. If it is too thin,
use a carrier sheet.
- Check that the document is not damp. If it is damp, dry it or use a carrier sheet.
- Check that the machine is not scanning a glossy paper used in magazines and others.
Step
Cause
Remedy
Incorrect double feeding sensor

threshold setting
Reset the double feeding sensor threshold.
Connection failure of the double

feeding sensor harness
Reconnect the double feeding sensor

harness.
Separation spring coming off
Reattach the separation spring.
Separation arm coming off
Reattach the separation arm.
Abrasion of the separation pad
Replace the separation pad.
Abrasion of the pick-up roller
Replace the pick-up roller ASSY.
Deformed front plate spring
Replace the separation pad cover.
Bent or broken separation spring
Replace the separation spring.
Separation arm failure
Replace the separation arm.
10
Double feeding sensor failure
Replace the double feeding sensor.
4.3.2 Document becomes wrinkled

<User Check>
- Check that the document guide is adjusted to suit the document size.
- Check that the document is not curled.
Step
1
Cause
Remedy
Abrasion of the pick-up roller
Replace the pick-up roller ASSY.
2-30
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4.3.3 Document becomes jammed

<User Check>
- Check that the document size is within the standard. If it is too small, use a carrier sheet.
- Check that the document is not wrinkled. If wrinkled, use a carrier sheet.
- Check that the document is not torn. If torn, use a carrier sheet.
- Check that the front cover is closed correctly.
- Check that the document is not damp. If it is damp, dry it or use a carrier sheet.
Step
Cause
Remedy

actuator caught in sections of the
machine

actuator.
Output tray attachment failure
Reattach the output tray.
Attachment failure of the two CIS

units
Reattach the two CIS units.
Attachment failure of the gears in

the feeding system
Reattach the gears in the feeding system.
Separation pad failure
Replace the separation pad ASSY.
Misalignment or bending of the

pick-up roller support film
Replace the pick-up roller cover ASSY.
Deformation of, or burrs on, the

output tray
Replace the output tray.
One way clutch failure
Replace the one way clutch.
Main motor failure
Replace the main motor.
2-31
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4.3.4 Document is not picked up and fed

<User Check>
- Check that the separation pad cover is closed correctly.
Step
Cause
Remedy

coming off
Connection failure of the document Reconnect the document detection sensor

detection sensor harness
harness.
Connection failure of the top cover Reconnect the top cover sensor harness.
sensor harness
Connection failure of the front cover Reconnect the front cover sensor harness.
sensor harness
Connection failure of the main

motor harness
Reconnect the main motor harness.
Attachment failure of the gears in

the feeding system
Reattach the gears in the feeding system.
Top cover sensor failure
Replace the top cover sensor.
Replace the front cover sensor.
Document detection sensor failure
Replace the document detection sensor

PCB.
10
One way clutch failure
Replace the one way clutch.
11
Deformed front plate spring
Replace the separation pad cover.
12
Main motor failure
Replace the main motor.
13
Main PCB failure
Reattach the document detection actuator.
2-32
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4.4
Troubleshooting for Software Problems

End users can solve problems related to software, for instance, scanning is not possible from
a computer although scanning can be performed from the machine, as long as they follow
the User Check items. If the problem still cannot be solved, follow each procedure according
to the step number in the tables below.
4.4.1 Does not respond to operation from a computer

<User Check>
- Check that the USB cable is not damaged.
- When using an interface switch, check that the correct machine is selected.
- Check the relevant section in the User's Guide.
- Check the driver settings.
- Reset the machine to the default settings. (Refer to the User's Guide.)
- Unplug the AC power cord and then plug the AC power cord again into the outlet.
Step
Cause
Remedy
Program malfunction
Reinstall the firmware.
sensor harness
sensor harness
Rubber key attachment failure
Reattach the rubber key.
Replace the front cover sensor ASSY.
Replace the top cover sensor ASSY.
Main PCB failure
4.4.2 Cannot read data

<User Check>
- Check the relevant section in the User's Guide.
- Unplug the AC power cord and then plug the AC power cord again into the outlet.
Step
Cause
Remedy
sensor harness
sensor harness

failure

unit.
Main PCB failure
2-33
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4.5
Troubleshooting for Control Panel Problems
4.5.1 Nothing is displayed on the LCD

<User Check>
- Check that the AC power cord is connected correctly.
Step
Cause
Remedy
AC power cord failure
Replace the AC power cord.
Connection failure of the key PCB

harness
Reconnect the key PCB harness.
Connection failure of the panel PCB Reconnect the panel PCB harness.
harness
Connection failure of the LCD flat

cable
sensor harness
Key PCB failure
Power supply PCB failure
Replace the power supply PCB ASSY.
Main PCB failure
Reconnect the LCD flat cable.
4.5.2 Control panel is inoperable

<User Check>
- Check that the function lock is not set.
Step
Cause
Remedy
Key PCB attachment failure
Reattach the key PCB.

harness
sensor harness
Rubber key failure
Replace the rubber key.
Key PCB failure
Main PCB failure
2-34
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4.5.3 Touch panel is inoperable

Step
4.6
Cause
Remedy
Key PCB attachment failure
Reattach the key PCB.

harness
Connection failure of the touch

panel sensor FPC
Reconnect the touch panel sensor FPC.
sensor harness
Key PCB failure
Touch panel sensor failure
Replace the touch panel sensor.
Main PCB failure
Troubleshooting for Network Problems
4.6.1 Cannot scan via network connection

<User Check>
- Check the relevant section in the Network Setting Guide.
- Check the network connection.
- Reset the network. (Refer to the User's Guide.)
Step
Cause
Remedy
Connection failure of the wireless

LAN PCB harness
Reconnect the wireless LAN PCB ASSY

harness.
Deformed LAN terminal pin

Main PCB failure
2-35
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4.7
Troubleshooting for Other Problems
4.7.1 Machine does not turn ON

<User Check>
- Connect the AC power cord correctly.
Step
Cause
Remedy
Connection failure of the panel PCB Reconnect the panel PCB harness.
harness
sensor harness
Panel PCB failure
Main PCB failure
4.7.2 Unusual noise is coming from the machine

<User Check>
Step
Cause
Remedy
Possible cause differs depending

When the location with the problem is
on the location. Identify the location identified, check if there is a foreign object
around that location.
with the problem.
Insufficient grease on parts
Re-grease the parts.
Bent or defective part
Replace the part.
4.7.3 Cannot save data in USB flash memory

<User Check>
- Check that the USB flash memory is inserted into the USB terminal correctly.
- Replace the USB flash memory and try saving data again.
- Check that the USB flash memory is not write-protected.
Step
Cause
Remedy
Rubber key attachment failure
Reattach the rubber key.
Rubber key failure
Replace the rubber key.
Panel PCB failure
Main PCB failure
4.7.4 Cannot reset counters for periodic replacement parts

Step
Cause
Remedy
Counter reset failure
Reset counter again.
Main PCB failure
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CHAPTER 3
DISASSEMBLY/REASSEMBLY
Confidential
CHAPTER 3 DISASSEMBLY/REASSEMBLY
This chapter describes procedures for disassembling and reassembling the machine with
related notes. The provided disassembly order flow enables you to take in the disassembly
procedure of related part at a glance.
At the start of disassembling, you can check the disassembly order flow which guides you
through a shortcut to get to the part.
This chapter also covers screw tightening torques and lubrication points where the specified
lubrication should be applied when the machine is assembled.
CONTENTS
1. SAFETY PRECAUTIONS ............................................................................................. 3-1
2. PACKING ......................................................................................................................3-2
3. SCREW CATALOGUE .................................................................................................. 3-3
4. SCREW TORQUE LIST ................................................................................................ 3-4
5. LUBRICATION .............................................................................................................. 3-5
6. OVERVIEW OF GEARS................................................................................................ 3-6
7. HARNESS ROUTING.................................................................................................... 3-7
8. DISASSEMBLY FLOW CHART .................................................................................. 3-10
9. DISASSEMBLY PROCEDURE ................................................................................... 3-11
9.1
Preparation ................................................................................................................3-11
9.2
Separation pad ASSY ............................................................................................... 3-12
9.3
Pick-up roller ASSY .................................................................................................. 3-14
9.4
Output tray ................................................................................................................ 3-15
9.5
Side cover L .............................................................................................................. 3-16
9.6
Side cover R ............................................................................................................. 3-16
9.7
Main PCB ASSY ....................................................................................................... 3-17
9.8
USB host PCB ASSY................................................................................................ 3-19
9.9
Wireless LAN PCB ASSY ......................................................................................... 3-20
9.10 Front cover L/R ......................................................................................................... 3-21

9.11 Panel ASSY .............................................................................................................. 3-22
Rubber key / Top cover sensor / Top cover actuator................................................. 3-25
Double feeding sensor (Sent) / Separation pad ASSY ............................................. 3-27
9.14 Second side CIS unit ................................................................................................ 3-32
9.15 Top cover / Document guide LS / Document guide RS............................................. 3-33
9.16 Back cover S............................................................................................................. 3-34
9.17 Back cover ................................................................................................................ 3-35
9.18 Power supply PCB ASSY ......................................................................................... 3-36
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9.19 Main motor ................................................................................................................ 3-39

9.20 Front cover sensor .................................................................................................... 3-40
9.21 Double feeding sensor PCB ASSY (Receive)........................................................... 3-41
9.22 First side CIS unit...................................................................................................... 3-42
9.23 One way clutch ......................................................................................................... 3-43
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1. SAFETY PRECAUTIONS
To avoid creating secondary problems by mishandling, follow the warnings and precautions
below during maintenance work.
Be careful not to lose screws, washers, or other parts removed.
Be sure to apply grease to applicable positions specified in this chapter.
When using soldering irons or other heat-generating tools, take care not to accidentally
damage parts such as wires, PCBs and covers.
Static electricity charged in your body may damage electronic parts. When transporting
PCBs, be sure to wrap them in conductive sheets.
When replacing the PCB and all the other related parts, put on a grounding wrist band and
perform the job on a static mat. Also take care not to touch the conductor sections on the
flat cables or on the wire harnesses.
After disconnecting flat cables, check that each cable is not damaged at its end or shortcircuited.
When connecting flat cables, do not insert them at an angle. After insertion, check that the
cables are not at an angle.
When connecting or disconnecting harnesses, hold the connector body, not the cables. If
the connector is locked, release it first.
After a repair, check not only the repaired portion but also harness treatment. Also check
that other related portions are functioning properly.
After assembly, it is recommended to conduct dielectric test and continuity test.
3-1
Confidential
2. PACKING
3-2
Confidential
3. SCREW CATALOGUE
Screw pan (S/P washer)
Taptite bind B
Taptite bind B
M3x10

M3x6DA
Taptite bind B
M4x12

M3.5x6
Taptite cup B
Taptite cup B
M3x10
Taptite cup S
Taptite cup S
M3x6
3-3
Confidential
4. SCREW TORQUE LIST

Note:
To check the shape of each screw, refer to "3. SCREW CATALOGUE" in this chapter.
Location of screw
Screw type
Q'ty
Tightening
torque
N m (kgf cm)
Bottom cover
Taptite cup B M3x10
0.50.1 (51)
Side cover L
Taptite cup B M3x10
0.50.1 (51)
Side cover R
Taptite cup B M3x10
0.50.1 (51)
0.70.1 (71)
0.70.1 (71)

Earth harness (BL)
Taptite cup S M3x6
Main PCB ASSY
Taptite cup S M3x6
0.70.1 (71)
USB host PCB ASSY
Taptite bind B M4x12
0.70.1 (71)
Earth harness (BK)
0.50.1 (51)
0.50.1 (51)
0.50.1 (51)
0.50.1 (51)
Taptite cup S M3x6
0.40.1 (41)
0.50.1 (51)
Panel PCB ASSY
Taptite cup S M3x6
0.40.1 (41)
Key PCB ASSY
Taptite cup S M3x6
0.40.1 (41)
LCD hold plate
0.50.1 (51)
Top cover sensor holder
0.50.1 (51)
Upper chute earth spring
Taptite cup S M3x6
0.70.1 (71)
Double feeding sensor holder
0.50.1 (51)
Pinch roller support plate
0.50.1 (51)
Back cover
Taptite cup B M3x10
0.50.1 (51)
Security slot earth plate
Taptite cup B M3x10
0.50.1 (51)
Power supply unit
0.50.1 (51)
Power supply earth harness

M3.5x6
0.50.1 (51)
Taptite cup S M3x6
0.40.1 (41)
Earth harness (YW)
Taptite cup S M3x6
0.40.1 (41)
Lower frame
Taptite cup B M3x10
0.50.1 (51)
Main motor

M3x6DA
0.50.1 (51)
Front cover sensor holder
Taptite cup B M3x10
0.50.1 (51)
Double feeding sensor upper shield
0.50.1 (51)
Main PCB shield

Earth harness (YW)
frame
Earth harness (WH)
Panel ASSY
Panel PCB shield
3-4
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5. LUBRICATION
Lubrication oil type
(Maker name)
FLOIL GE-676 (Kanto Kasei)
Lubrication point
One way clutch
Quantity of lubrication
1 place 1.5 mm dia. ball
One way clutch
Fig. 3-1
3-5
Confidential
6. OVERVIEW OF GEARS
One way clutch
LD6056
Gear 60/20
LD6054
Feed roller gear

LD6070
Gear 67
LD6053
Eject roller gear

LD6070
Gear 20/50
LD6051
Gear 40/24
LD6052
* Part codes of these gears are subject to change without notice.
Fig. 3-2
3-6
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7. HARNESS ROUTING
1
Main PCB ASSY
Double feeding sensor harness

(Receive) (RD, WH, BK, NB)
Second side CIS flat cable
USB host PCB harness

(GN, RD, WH, BK, YG)
First side CIS flat cable
Front cover sensor harness (WH)
Power supply PCB harness (WH)
Earth harness
(GN)
Main motor
harness (RD)
Earth harness
(BK)
Earth harness
(BL)
Wireless LAN
harness
Earth harness
(YW)
Panel PCB
harness (WH)
Harness colors are subject to change for some reason.
3-7
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Panel PCB ASSY

Document detection
sensor harness (WH)

harness (Sent) (WH)
Panel flat cable
Top cover sensor

harness (WH)
Panel PCB
harness (WH)
Earth harness
(BL)
Earth harness
(BK)
Earth harness
(WH)
Document scanning
position sensor
harness (YW)
Frame R
Rib
Front cover sensor
Rib
Core
Rib
Guide
Double feeding sensor harness

(Receive) (RD, WH, BK, NB)
Front cover sensor harness

(WH)
3-8
Confidential
Power supply unit
Power supply harness holder
Power harness (BL, BR)
Wireless LAN PCB ASSY

Rib
Rib
Wireless LAN harness
3-9
Confidential
8. DISASSEMBLY FLOW CHART

Disassembly / Re-Assembly (second)
9.2 Separation
arm / Separation
spring
5/10
9.3 Pick-up roller

ASSY
5/5
9.13 Separation
pad ASSY
5/5
9.14 Second side

CIS unit
10/10
9.15 Document
guide LS / Document
guide RS
5/5
9.4 Output tray

15/15
9.5 Side cover L

10/10
9.7 Main PCB

shield plate
10/10
9.6 Side cover R

10/10
9.7 Main PCB

ASSY
30/60
9.10 Front cover

L/R
10/15
9.8 USB host PCB

ASSY
15/15
9.20 Front cover

sensor
10/10
9.11 Front cover

60/80
9.23 One way

clutch
10/10
9.9 Wireless LAN

PCB ASSY
5/5
9.11 Panel ASSY

20/20
9.12 Top cover

actuator
10/10
9.12 Top cover

sensor
10/10
9.12 Panel flat

cable
5/5
9.12 Key PCB

ASSY
5/10
9.12 Panel PCB

shield
15/15
9.12 Rubber key

5/10
9.12 Panel PCB

ASSY
10/10
9.15 Top cover

20/20
9.18 Main PCB

shield frame
15/10
9.13 Document
detection sensor
PCB / Document
scanning position
sensor PCB
10/20
9.13 Separation
pad cover
10/10
9.17 Back cover

15/15
9.18 Power supply

harness holder
15/15
9.19 Lower frame

20/50
9.13 Upper chute

film
10/20
9.13 Double
feeding sensor
(Sent)
10/10
9.13 Pinch roller

support plate
10/10
9.13 Cover open

lever shaft
5/15
9.13 Document
detection actuator
/ Document
scanning position
actuator
20/20
9.13 Upper chute

earth spring
5/5
3-10
9.22 First side CIS

unit
10/30
9.18 Main PCB

earth plate / Power
supply unit
25/40
9.11 Upper chute

20/30
9.13 Double
feeding sensor
holder
10/10
9.16 Back cover S

10/10
9.21 CIS earth

plate
5/5
9.19 Main motor

20/50
9.21 Double
feeding sensor
upper shield
5/5
9.21 Double
feeding sensor
PCB ASSY
(Receive)
5/5
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9. DISASSEMBLY PROCEDURE
9.1
Preparation
Disconnecting Cables and Removing Accessories
Prior to proceeding with the disassembly procedure,
(1) Disconnect the following:
AC power cord
USB cable (if connected)
LAN cable (if connected)
LAN cable
USB cable
AC power cord
Fig. 3-3
3-11
Confidential
9.2
Separation pad ASSY

(1) Open the top cover, and push the cover release lever to open the front cover.
(2) Push the two hooks on the separation pad cover inward to open it.
Hooks
Front cover

Top cover
Cover release lever
Fig. 3-4
3-12
Confidential
(3) Push the two hooks on the separation arm inward to open the separation arm, and remove
the separation spring from the front cover.
Note:
Be careful not to damage the separation arm by opening it too much.
Do not close the front cover when the separation arm is opened to prevent the
separation arm to be damaged.
(4) Push the two hooks on the front cover outward. Remove the two bosses on the separation
arm, and remove the separation arm from the front cover.
Boss
Separation arm
Rib
Boss
Hook
Separation spring
Separation spring
Rib
Hook
Hook
Hook
Front cover
Fig. 3-5
(5) Close the separation pad cover.

Assembling Note:
When assembling the separation spring, engage it with ribs on the front cover and
separation pad cover.
3-13
Confidential
9.3
Pick-up roller ASSY

(1) Slide the document guide L and R outward.
(2) Push the two hooks inward to open the pick-up roller cover ASSY. Slide the pick-up roller
cover ASSY in the direction of arrow 2a to remove the boss A, and in the direction of arrow
2b to remove the boss B. Then remove the pick-up roller cover ASSY from the machine.
Hooks
Document guide L
Pick-up roller
cover ASSY
Document guide R
Boss B
2b
Boss A
2a
Fig. 3-6
(3) Slide the pick-up roller ASSY in the direction of the arrow, engage the two shaft cutout
surfaces on the pick-up roller ASSY with the two notches on the pick-up roller bushing, and
then remove the pick-up roller ASSY from the machine.
Cutout surface
Pick-up roller ASSY
Cutout surface
Pick-up roller bushing
Fig. 3-7
(4) Close the front cover and the top cover.
3-14
Confidential
9.4
Output tray
(1) Turn over the machine to pull out the output tray.
Note:
When turning over the machine, spread a sheet to prevent the top cover to be
scratched.
(2) Remove the four taptite cup B M3x10 screws, and remove the bottom cover from the
machine.
(3) Remove the output tray from the bottom cover.
(4) Remove the four rubber foots from the bottom cover.
Rubber foot
Taptite cup B M3x10
Taptite cup B M3x10
Rubber foot
Rubber foot
Output tray
Rubber foot
Bottom cover
Fig. 3-8
3-15
Confidential
9.5
Side cover L
(1) Turn over the machine and open the top cover. Push the cover release lever to open the
front cover.
(2) Remove the taptite cup B M3x10 screw, and release the hook A to open the bottom.
Release the remaining four hooks by swinging the side cover L in the direction of the arrow,
and remove the side cover L from the machine.
(3) Remove the top cover shaft from the machine.
Taptite cup B M3x10
Top cover shaft
Hooks
Hook
Side cover L
Hook
Hook A
Fig. 3-9
9.6
Side cover R
(1) Remove the taptite cup B M3x10 screw, and release the hook A to open the bottom.
Release the remaining four hooks by swinging the side cover R in the direction of the
arrow, and remove the side cover R from the machine.
(2) Remove the top cover shaft from the machine.
Taptite cup B M3x10
Top cover shaft
Hooks
Hook
Hook
Side cover R
Hook A
Fig. 3-10
(3) Close the front cover and the top cover.

3-16
Confidential
9.7
Main PCB ASSY

(1) Turn over the machine. Remove the two taptite cup S M3x6 screws, and remove the earth
harness (BL) and the main PCB shield plate.
Note:
When turning over the machine, spread a sheet to prevent top cover to be
scratched.
Taptite cup S M3x6

Earth harness (BL)
Fig. 3-11
HARNESS ROUTING: Refer to 1. Main PCB ASSY.

Assembling Note:
Attach "A" on the main PCB shield plate to be under the main PCB shield frame.
3-17
Confidential
(2) Disconnect all harnesses and flat cables connected to the main PCB ASSY.
Power supply
PCB harness
Main motor
harness
Main PCB ASSY
Panel PCB
harness
Wireless LAN
harness
Front cover
sensor harness
harness (Receive)
USB host
PCB harness
Second side
CIS flat cable
First side CIS

flat cable
Fig. 3-12

(3) Remove the two taptite cup S M3x6 screws to remove the main PCB ASSY from the
machine.
Taptite cup S M3x6
Main PCB ASSY
Fig. 3-13
3-18
Confidential
9.8
USB host PCB ASSY

(1) Remove the taptite bind B M3x10 screw to remove the earth harness (BK).
(2) Release the USB host PCB harness, the front cover sensor harness, the double feeding
sensor harness (Receive), and the earth harness (BK) from the securing fixtures.
(3) Remove the two taptite bind B M4x12 screws. Lift the USB earth plate to remove the USB
host PCB ASSY from the machine.
Note:
Be careful not to deform the USB earth plate.
USB host PCB ASSY

USB host PCB harness
Earth harness (BK)

harness (Receive)
USB earth plate

Front cover sensor harness
Fig. 3-14
HARNESS ROUTING: Refer to 1. Main PCB ASSY and 3. Frame R.
3-19
Confidential
9.9

(1) Release the hook to remove the wireless LAN PCB ASSY.
(2) Disconnect the wireless LAN harness from the wireless LAN PCB ASSY.
Hook
Wireless LAN harness
Fig. 3-15
HARNESS ROUTING: Refer to 5. Wireless LAN PCB ASSY.
3-20
Confidential
9.10 Front cover L/R

(1) Slide the front cover L in the direction of arrow 1a. Engage the rib on the front cover L with
the notch on the machine to pull out and remove the front cover L from the machine in the
direction of arrow 1b.
(2) Slide the front cover R in the direction of arrow 2a. Engage the rib on the front cover R with
the notch on the machine to pull out and remove the front cover R from the machine in the
direction of arrow 2b.
Notch
2b
2a
Notch
Front cover R
Rib
Rib
1a
1b
Front cover L
Fig. 3-16
3-21
Confidential
9.11 Panel ASSY

(1) Remove the taptite bind B M3x10 screw, then remove the earth harness (YW).
(2) Release the hook to remove the core of the second side CIS flat cable from the machine,
then release the second side CIS flat cable, the panel PCB harness, the earth harness
(BL), and the earth harness (YW) from the securing fixtures.
(3) Pull out the core from the second side CIS flat cable. Then pull out the second side CIS flat
cable and the earth harness (BK) from the hole on the machine.
Core
Earth harness (YW)
Second side
CIS flat cable
Hole
Earth harness (BL)

Panel PCB harness
Hook
Second side
CIS flat cable
Earth harness (BK)
Fig. 3-17

(4) Turn over the machine and open the top cover. Push the cover release lever to open the
front cover.
Note:
Be careful not to drop the main PCB shield frame and the USB earth plate as they
are not secured.
(5) Push the front cover in the direction of arrow 5a to remove the boss A, and in the direction
of arrow 5b to remove the boss B. Then remove the front cover from the machine.
Front cover
5a
Boss A
Boss B
5b
Fig. 3-18
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(6) Remove the two taptite bind B M3x10 screws, and release the four hooks. Slide the upper
chute in the direction of the arrow and release the six tabs from the upper chute.
Upper chute
Tabs
Tabs
Hooks
Panel ASSY
Hooks
Fig. 3-19
Note:
Be careful not to pull any harness.
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(7) Open the upper chute from the panel ASSY.

(8) Remove the taptite cup S M3x6 screw to remove the earth harness (BL), and then pull out
the earth harness (BL) from the hole on the upper chute.
(9) Remove the two panel harness holders, and disconnect the panel PCB harness from the
panel PCB ASSY, and then pull out the panel PCB harness from the hole on the upper
chute.
(10) Disconnect the document detection sensor harness, the document scanning position
sensor harness and the double feeding sensor harness (Sent) from the key PCB ASSY.
Taptite cup S M3x6
Panel harness holders
Document scanning
position sensor harness
harness (Sent)
Earth harness (BL)
Panel PCB harness
Document detection
sensor harness
Hole
Key PCB ASSY
Upper chute
Panel ASSY
Fig. 3-20
HARNESS ROUTING: Refer to 2. Panel PCB ASSY.

Assembling Note:
Make sure that there is no slack in the panel PCB harness when reconnecting it.
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Rubber key / Top cover sensor / Top cover actuator
(1) Disconnect the panel flat cable from the panel PCB ASSY and the key PCB ASSY.
(2) Remove the two taptite cup S M3x6 screws and the two taptite bind B M3x10 screws to
remove the panel PCB shield.
(3) Release the lock of connector on the panel PCB assy, and disconnect the LCD relay PCB
flat cable.
(4) Remove the two taptite cup S M3x6 screws, and remove the panel PCB ASSY.
(5) Disconnect the top cover sensor harness from the key PCB ASSY.
(6) Remove the taptite cup S M3x6 screw, and release the three hooks to remove the key PCB
ASSY.
(7) Remove the rubber key from the panel ASSY.
Panel PCB shield
Panel flat cable
Top cover sensor harness
Taptite cup
S M3x6
Taptite cup S M3x6
Key PCB ASSY

Taptite cup S M3x6
Rubber key
Panel PCB ASSY
Lock
Hooks
Panel ASSY
LCD relay PCB

flat cable
Fig. 3-21
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(8) Remove the taptite bind B M3x10 screw to remove the top cover sensor holder from the panel
ASSY.
(9) Release the two hooks to remove the top cover sensor from the top cover sensor holder.
(10) Lift the top cover actuator and remove it from the boss on the panel ASSY along with the top
cover actuator spring.
(11) Remove the top cover actuator spring from the top cover actuator.
Top cover
actuator spring
Panel ASSY
Top cover actuator

Top cover sensor holder
Top cover
actuator spring
Boss
Top cover sensor

Hooks
Boss
Top cover actuator

Panel ASSY
Fig. 3-22

Assembling Note:
Attach the top cover actuator spring on the position described in the illustration above.
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Double feeding sensor (Sent) / Separation pad ASSY
(1) Remove the document detection sensor harness, the document scanning position sensor
harness, and the double feeding sensor harness (Sent) from the upper chute film, and
release the upper chute film from the two hooks on the upper chute.
(2) Push the rib in the direction of the arrow to remove the document detection sensor PCB
from the upper chute.
(3) Disconnect the document detection sensor harness from the document detection sensor
PCB.
(4) Release the hook A, and remove the document scanning position sensor PCB from the
upper chute.
(5) Disconnect the document scanning position sensor harness from the document scanning
position sensor PCB.
Upper chute film
Document scanning
position sensor harness (WH)/
connector (WH)
Document
scanning position
sensor PCB
Document
detection
sensor PCB
Upper chute
Document detection
sensor harness (WH)/
connector (BL)
Hook
Hook A
Rib
Double feeding sensor harness (Sent)
Hook
Fig. 3-23

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(6) Remove the taptite cup S M3x6 screw, and lift the upper chute earth spring.
(7) Push the two hooks on the upper chute outward, and remove the cover open lever shaft
from the upper chute.
(8) Remove the upper chute earth spring from the upper chute.
(9) Remove the two taptite bind B M3x10 screws, and remove the double feeding sensor
holder from the upper chute.
(10) Release the double feeding sensor harness (Sent) from the securing fixture, and remove
the double feeding sensor (Sent) from the upper chute.
Cover open lever shaft
Upper chute
earth spring
Taptite cup S M3x6
Cover release lever spring
Double feeding sensor holder
Hook
Double feeding sensor (Sent)

Earth harness (WH)
Double feeding
sensor harness (Sent)
Hook
Upper chute
Fig. 3-24

Assembling Note:
Attach the upper chute earth spring and the cover release lever spring on the position
described in the illustration above.
Attach the upper chute earth spring under the cover open lever shaft.
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(11) Push the two hooks on the separation pad cover inward to open the separation pad cover.
(12) Engage the separation pad cover with the groove on the upper chute, and slide it in the
direction of arrow 12b while pulling its shaft in the direction of arrow 12a using spring peg or
other tools. Remove the slit section on the separation pad cover shaft from the rib on the
upper chute. Then remove the shaft on the left side of the separation pad cover to remove
it from the upper chute in the direction of arrow 12c.
Rib
Slit
Upper chute
Groove
12b
12a
Hook
12c
Hook
Fig. 3-25
(13) Push both of the two hooks on the separation pad ASSY inward, and remove the
separation pad ASSY from the separation pad cover.
Hooks
Separation pad ASSY
Fig. 3-26
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(14) Release the hook, then remove the document detection actuator and the document
detection actuator spring from the upper chute.
(15) Remove the document detection actuator spring from the document detection actuator.
(16) Remove the two taptite bind B M3x10 screws. Then remove the earth harness (WH) and
the pinch roller support plate from the upper chute.
(17) Remove the document scanning position actuator and the document scanning position
actuator spring from the upper chute.
(18) Remove the document scanning position actuator spring from the document scanning
position actuator.
Earth harness (WH)
Pinch roller support plate
Document scanning
position actuator spring
Document scanning
position actuator
Upper chute
Document detection
actuator spring
Hook
Document scanning
position actuator
Document
detection actuator
Document scanning
position actuator spring
Document detection
actuator spring
Fig. 3-27

Assembling Note:
Attach the document detection actuator spring on the position described in the
illustration above.
Attach the document scanning position actuator spring on the position described in the
illustration above.
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(19) Remove the double feeding sensor earth spring from the upper chute.
(20) Remove the two pinch roller springs to remove the pinch roller shaft from the upper chute.
Pinch roller shaft
Pinch roller spring

Pinch roller spring
Double feeding sensor earth spring
Upper chute
Fig. 3-28
Assembling Note:
Attach the double feeding sensor earth spring on the position described in the
illustration above.
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9.14 Second side CIS unit

(1) Turn over the upper chute.
(2) Release the two hooks, lift the second side CIS unit, and disconnect the second side CIS
flat cable from it.
(3) Pull out the second side CIS flat cable from the hole on the upper chute.
(4) Remove the CIS spring from the upper chute.
CIS spring
Hook
Upper chute
Hook
Fig. 3-29
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9.15 Top cover / Document guide LS / Document guide RS

(1) Slide the document guide L and R inward.
(2) Remove the boss on the left side of the top cover, the hook on the document guide L, the
hook on the document guide R, and the boss on the right side of the top cover in this order,
then remove the top cover from the machine.
Top cover
Boss
Hook on the
document guide L
Hook on the
document guide R
Document guide LS
Boss
Document guide RS
Fig. 3-30
(3) Slide the document guide LS to the left edge and RS to the right edge to remove them from
the machine.
Document guide LS
Document guide RS
Fig. 3-31
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9.16 Back cover S

(1) Push both arms of the back cover S outward to remove them from the both bosses, and
remove the back cover S from the machine.
(2) Remove the back cover S spring from the back cover S.
Back cover S
Arm
Boss
Back cover S spring
Arm
Boss
Back cover S
Back cover S spring
Rib
Fig. 3-32
Assembling Note:
Attach the back cover S spring on the position described in the illustration above.
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9.17 Back cover

(1) Remove the four taptite cup B M3x10 screws, and release the two hooks A to open the
bottom. Then release the upper three hooks from the three ribs to remove the back cover
from the machine.
(2) Remove the taptite cup B M3x10 screw, and remove the security slot earth plate from the
back cover.
Hooks
Taptite cup B
M3x10
Hook A
Back cover
Taptite cup B M3x10
Security slot
earth plate
Ribs
Hook A
Taptite cup B
M3x10
Fig. 3-33
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9.18 Power supply PCB ASSY

(1) Turn over the machine to remove the main PCB shield frame and the USB earth plate from
it.
Hook
USB earth plate
Hook
Fig. 3-34
Assembling Note:
Engage the two hooks on the machine with the main PCB shield frame when attaching.
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(2) Disconnect the power supply PCB harness from the guide behind the machine, and pull it
out from the hole on the machine.
(3) Remove the screw pan (S/P washer) M3.5x6 screw and the four taptite bind B M3x10
screws to remove the power supply earth harness, the main PCB earth plate, and the
power supply unit from the machine.
Screw pan (S/P washer) M3.5x6
Main PCB earth plate
Power supply unit
Power supply earth harness
Power supply
PCB harness
Hole
Guides
Fig. 3-35
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(4) Remove the power supply harness guide while pushing the hook. Disconnect the power
supply PCB harness from the power supply PCB ASSY, and remove the power supply
upper frame from the power supply lower frame.
(5) Release the power harness from the securing fixture, and remove the power supply
harness holder.
(6) Remove the three taptite cup S M3x6 screws to remove the power supply PCB ASSY from
the power supply lower frame.
Power harness
Power supply harness holder
Taptite cup S M3x6

Power supply lower frame
Power supply
harness holder
Power supply
upper frame
Hook
Power supply PCB harness
Power supply
harness guide
Fig. 3-36
HARNESS ROUTING: Refer to 4. Power supply unit.

Assembling Note:
Check that the harness was not flawed when the inlet holder edge was attached to the
ferrite core.
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9.19 Main motor

(1) Remove the taptite cup S M3x6 screw to remove the earth harness (YW).
(2) Release the main motor harness from the securing fixtures, and pull it out from the main
motor.
(3) Release the hook to remove the core of the first side CIS flat cable from the lower frame.
(4) Remove the four taptite cup B M3x10 screws to remove the lower frame from the lower
chute ASSY.
Taptite cup B M3x10
First side
CIS flat
cable
Lower frame
Main motor
harness
Core
Lower chute ASSY

Taptite cup S M3x6
Hook
Earth harness (YW)

Main motor
Fig. 3-37

(5) Remove the screw pan (S/P washer) M3x6DA screw. Turn the main motor in the direction
of the arrow to release it from the hook, and remove it from the lower chute ASSY.
Screw pan
(S/P washer)
M3x6DA
Hook
Lower chute ASSY
Main motor
Fig. 3-38
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9.20 Front cover sensor

(1) Remove the taptite cup B M3x10 screw to remove the front cover sensor holder from the
lower chute ASSY.
(2) Release the two hooks to remove the front cover sensor from the front cover sensor holder.
Hook
Front cover sensor

Hook
Front cover
sensor harness
Front cover sensor holder
Front cover sensor

Taptite cup B M3x10
Lower chute ASSY
Fig. 3-39
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9.21 Double feeding sensor PCB ASSY (Receive)

(1) Remove the two taptite bind B M3x10 screws to remove the CIS earth plate and the double
feeding sensor upper shield from the lower chute ASSY.
(2) Remove the double feeding sensor PCB ASSY (Receive), and pull out the double feeding
sensor harness (Receive) from the hole on the lower chute ASSY.
(3) Remove the double feeding sensor lower shield from the lower chute ASSY.
CIS earth plate
Double feeding
sensor upper shield
Double feeding sensor PCB ASSY (Receive)

harness (Receive)
Double feeding
sensor lower shield
Hole
Lower chute ASSY
Fig. 3-40
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9.22 First side CIS unit

(1) Turn over the lower chute ASSY. Release the hook from the hole on the lower chute ASSY,
and remove the first side CIS unit from the lower chute ASSY while lifting and pulling it in
the direction of the arrow. Then, pull out the first side CIS flat cable from the hole on the
lower chute ASSY.
(2) Disconnect the first side CIS flat cable from the first side CIS unit.
First side CIS unit

Hook
Hole
Hole
Lower chute ASSY
Fig. 3-41
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9.23 One way clutch

(1) Release the hook to remove the gear 60/20 from the lower chute ASSY.
(2) Release the hook to remove the one way clutch from the lower chute ASSY.
Lower chute ASSY
Separate
roller shaft
Gear 60/20
Hook
Hook
One way clutch
Fig. 3-42
Assembling Note:
When attaching the one way clutch, engage the separate roller shaft with the hole on
the gear, and push the shaft in the direction of the arrow.
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CHAPTER 4
ADJUSTING AND UPDATING SETTINGS
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CHAPTER 4 ADJUSTING AND UPDATING SETTINGS

This chapter describes adjustments and updating of settings, which are required if the main
PCB ASSY and some other parts have been replaced.
CONTENTS
1. IF YOU REPLACE THE MAIN PCB ASSY................................................................... 4-1
1.1 Installing Firmware ................................................................................................ 4-2
1.1.1 Checking firmware version ......................................................................... 4-2
1.1.2 Installing firmware ...................................................................................... 4-3
1.2 Setting by Country ................................................................................................. 4-3
1.3 Initializing the EEPROM of the Main PCB ASSY .................................................. 4-3
1.4 Setting Serial Number ........................................................................................... 4-4
1.5 Acquiring White Level Data ................................................................................... 4-4
1.6 Setting Double Feeding Sensor Threshold............................................................ 4-5
1.7 Checking Operation after Repair ........................................................................... 4-6
2. IF YOU REPLACE THE CIS UNIT ................................................................................ 4-7
2.1 Checking Firmware Version................................................................................... 4-7
2.2 Acquiring White Level Data (function code: 55) .................................................... 4-7
2.3 Checking Operation after Repair ........................................................................... 4-8
3. IF YOU REPLACE THE DOUBLE FEEDING SENSOR ............................................... 4-9
3.1 Setting Double Feeding Sensor Threshold............................................................ 4-9
3.2 Checking Double Feeding Sensor Operation ...................................................... 4-10
4. IF YOU REPLACE THE PANEL ASSY....................................................................... 4-11
4.1 Adjusting Touch Panel ......................................................................................... 4-11
4.2 Checking LCD Operation..................................................................................... 4-11
4.3 Checking Control Panel Operation ...................................................................... 4-11
5. IF YOU REPLACE THE PICK-UP ROLLER / SEPARATION PAD ............................ 4-12
5.1 Resetting Pick-up Roller / Separation Pad Counters........................................... 4-12
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1. IF YOU REPLACE THE MAIN PCB ASSY

<What to do after replacement>
Installing firmware (Panel Main Firm / Main Firm)
Setting by country
Initializing the EEPROM of the main PCB ASSY
Setting serial number
Acquiring white level data
Setting double feeding sensor threshold
Checking operation after repair
What you need to prepare

(1) One USB cable
(2) Create a temporary folder on the C drive of the computer (Windows XP or higher).
(3) Service setting tool (brusbsn.zip)
Copy this file into the temporary folder created on the C drive.
(4) Download utility (Filedg32.exe)
(5) Maintenance driver (MaintenanceDriver.zip)
When the maintenance driver is not installed on the computer to be used, copy this file
into the temporary folder created on the C drive, and extract the copied file. Refer to
"APPENDIX 3 INSTALLING MAINTENANCE DRIVER" for the installation procedure.
(6) Firmware
Main firmware:
(E.g.) LZXXXX_$.upd
LZXXXX : First six digits of the part number of the firmware

$ : Alphabetic character representing the revision version of the
firmware
Panel main firmware:

(E.g.) LZXXXX_$.upd
LZXXXX : First six digits of the part number of the firmware

$ : Alphabetic character representing the revision version of the
firmware
(7) Sheet for double feeding sensor threshold setting (LD6340001)

(8) Double feeding sensor threshold setting tool (BrADSmt1.exe)
(9) USB flash memory
(10) Test chart (Test chart TC-027, Color test chart CTC-001, Contrast chart TC-023)
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1.1
Installing Firmware
1.1.1 Checking firmware version

Check whether the firmware installed on the main PCB is the latest version. If it is the latest
version, there is no need to install the firmware.
If it is not, be sure to install the firmware to the main PCB as described in "1.1.2 Installing
firmware" in this chapter.
<How to check firmware version>

(1) Press and hold the
button. The following screen appears on the LCD.
The main firmware version is displayed in the second box.

(2) Click the second box. The following screen appears on the LCD.
The panel firmware version is displayed in the third box.
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1.1.2 Installing firmware

and
buttons, and plug the AC power cord into the outlet.
Check that the Back LED is lit, and release these two buttons.
(2) Press the
, and then the
button. The Home LED light, and " "
is displayed on the LCD. The machine enters firmware installing mode.

(3) Connect the machine to your computer using the USB cable.
(4) Turn ON the power switch of the computer.
(5) Open the temporary folder and double-click "Filedg32.exe" to start it, then select the
"Brother Maintenance USB Printer".
(6) Drag and drop the panel main firmware (LZXXXX_$.upd) in the same folder onto the
"Brother Maintenance USB Printer" icon. The firmware file is loaded to the machine, and
installing to the flash ROM starts.
(7) All LED flash randomly during installing. When installing is completed, the machine
restarts and returns to the ready state automatically. Do not disconnect the USB cable or
turn OFF the power switch of the computer until installing is completed.
(8) Disconnect the USB cable, and unplug the AC power cord of the machine.
and
buttons, and plug the AC power cord into the outlet.
Check that the Back LED is lit, and release these two buttons.
(10) Press the
, and then the
button. The Home LED light, and " "
is displayed on the LCD. The machine enters firmware installing mode.

(12) Open the temporary folder and double-click "Filedg32.exe" to start it, then select the
"Brother Maintenance USB Printer".
(13) Drag and drop the main firmware (LZXXXX_$.upd) in the same folder onto the "Brother
Maintenance USB Printer" icon. The firmware file is loaded to the machine, and installing
to the flash ROM starts.
(14) All LED flash randomly during installing. When installing is completed, the machine
restarts and returns to the ready state automatically. Do not disconnect the USB cable or
turn OFF the power switch of the computer until installing is completed.
(15) Unplug the AC power cord of the machine, and disconnect the USB cable.
1.2
Setting by Country
(1) Check the country code to set in the country code table on page "5-15".
(2) Press the [7], and then the [4] key in the maintenance mode. The country code is
displayed on the LCD.
(3) Enter the country code checked in (1).
(4) Press the [Start] key. The country code is set, and the machine returns to the initial state
of maintenance mode.
1.3
Initializing the EEPROM of the Main PCB ASSY

(1) Press the [0], and then the [1] key in the initial state of maintenance mode.
"PARAMETER INIT" is displayed on the LCD, and the EEPROM is initialized. The
machine returns to the initial state of maintenance mode.
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1.4
Setting Serial Number

(1) Connect the machine to your computer using the USB cable in the initial state of
maintenance mode.
(2) Double-click "brusbsn.exe" file that was copied into the temporary folder to start it.
(3) In the [Product Category] field, select the [4 Other-Model].

(4) In the [Port] field, select the port number assigned to the Brother Maintenance USB
Printer.
If the port number is unknown, follow the steps below to check it.
1) Click [Start], [Settings], and [Printers and Faxes]. The Printers and Faxes window
appears.
2) Right-click the "Brother Maintenance USB Printer" icon.
3) Click [Properties]. The Brother Maintenance USB Printer Properties window appears.
4) Click the [Ports] tab. The Brother Maintenance USB Printer port number is displayed.
(5) Enter the serial number (15 digits) of the machine in the [Serial No] field.
(6) Click the [OK] button. The [CHECK] box is displayed.
(7) Click the [Yes(Y)] button. The serial number is written to the machine.
(8) Disconnect the USB cable.
1.5
Acquiring White Level Data

(1) Press the [5] key twice in the initial state of maintenance mode.
(2) Press the [Start] key. "SCANNER AREA SET" is displayed on the LCD, and white level
data is acquired. The machine returns to the initial state of maintenance mode.
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1.6
Setting Double Feeding Sensor Threshold

maintenance mode.
(2) Double-click "BrADSmt1.exe" that was saved into the computer to start it.
(3) Select the model name in the [Select model:] box, and click the [Start] button. The
double feeding sensor threshold is reset.
(4) After the following screen is appeared, set the sheet for double feeding sensor threshold
setting in the ADF, and execute the maintenance mode function "Check ADF".
Refer to "1.3.2 ADF performance test (function code: 08)" in Chapter 5.
(5) Execute the maintenance mode function "Acquire white level data and set CIS scan
area".
Refer to "1.3.11 Acquire white level data and set CIS scan area (function code: 55)" in
Chapter 5.
(6) Click the [Yes] button on the screen of step (4). The double feeding sensor threshold is
calculated and stored in the EEPROM of the main PCB.
When the setting is completed normally, "OK" is displayed on the screen.

If any error is detected during setting, "ERROR" is displayed on the screen.
(7) Unplug the AC power cord of the machine.
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1.7
Checking Operation after Repair

Perform the steps below to check the machine's condition after repair or adjustment.
(1) Prepare some test chart sheets (Test chart TC-027, Color test chart CTC-001, Contrast
chart TC-023), and set them in the document tray.
(2) Insert the USB flash memory into the USB terminal.
(3) Click the
key to display the [Scan to USB] key on the screen.
(4) Press the [Scan to USB] key.

(5) Press the [Start] key to begin scanning.
Check that sheets are picked up and fed one sheet at a time.
When an error occurs, refer to the troubleshooting procedure to repair the machine.
(6) When scanning is completed, remove the USB flash memory and connect it to the
computer. Check the scanned data on the computer. If the image is distorted, refer to the
troubleshooting procedure to repair the machine.
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2. IF YOU REPLACE THE CIS UNIT

Checking firmware version
Acquiring white level data (function code: 55)
Checking operation after repair
2.1
Checking Firmware Version

Check whether the firmware installed on the main PCB is the F version or later. If it is the F
version or later, there is no need to install the firmware. If it is not, be sure to install the
firmware to the main PCB as described in "1.1.2 Installing firmware" in this chapter.
<How to check firmware version>

button. The following screen appears on the LCD.
The main firmware version is displayed in the second box.
2.2
Acquiring White Level Data (function code: 55)

(1) Press the [5] key twice in the maintenance mode. "Press START" is displayed on the
LCD.
(2) Press the [Start] key. "SCANNER AREA SET" is displayed on the LCD, and white level
data is acquired. The machine returns to initial state of maintenance mode.
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2.3
Checking Operation after Repair

(1) Prepare some test chart sheets (Test chart TC-027, Color test chart CTC-001, Contrast
chart TC-023), and set them in the document tray.
(3) Click the
key to display the [Scan to USB] key on the screen.
(4) Press the [Scan to USB] key.

(5) Press the [Start] key to begin scanning.
Check that sheets are picked up and fed one sheet at a time.
When an error occurs, refer to the troubleshooting procedure to repair the machine.
(6) When scanning is completed, remove the USB flash memory and connect it to the
computer. Check the scanned data on the computer. If the image is distorted, refer to the
troubleshooting procedure to repair the machine.
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3. IF YOU REPLACE THE DOUBLE FEEDING

SENSOR
Setting double feeding sensor threshold
Checking double feeding function

(1) Sheet for double feeding sensor threshold setting (LD6340001)
(2) Double feeding sensor threshold setting tool (BrADSmt1.exe)
3.1
Setting Double Feeding Sensor Threshold

maintenance mode.
(2) Double-click "BrADSmt1.exe" that was copied into the temporary folder to start it.
(3) Select the model name in the [Select model:] box, and click the [Start] button. The double
feeding sensor threshold is reset.
(4) After the following screen is appeared, set the sheet for double feeding sensor threshold
setting in the ADF, and execute the maintenance mode function "Check ADF".
Refer to "1.3.2 ADF performance test (function code: 08)" in Chapter 5.
(5) Execute the maintenance mode function "Acquire white level data and set CIS scan area".
Refer to "1.3.11 Acquire white level data and set CIS scan area (function code: 55)" in Chapter 5.
(6) Click the [Yes] button on the screen of step (4). The double feeding sensor threshold is
calculated and stored in the EEPROM of the main PCB.
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When the setting is completed normally, "OK" is displayed on the screen.

If any error is detected during setting, "ERROR" is displayed on the screen.
(7) Unplug the AC power cord of the machine.
3.2
Checking Double Feeding Sensor Operation

(1) Set the sheet for double feeding sensor threshold setting in the ADF, and execute the
maintenance mode function "Check ADF" (function code: 08). (To check that a normal
document is ejected correctly.)
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4. IF YOU REPLACE THE PANEL ASSY

Adjusting touch panel (function code: 61)
Checking LCD operation (function code: 12)
Checking control panel operation (function code: 13)

(1) Touch panel stylus
4.1
Adjusting Touch Panel

(1) Press the [6], and then the [1] key in the initial state of maintenance mode. The following
adjustment screen appears on the LCD.
(2) Use the touch panel stylus and touch the mark in the upper left corner of the screen. When
the touched mark has disappeared, touch the next mark. Touching sequence: upper left,
lower left, lower right, upper right and center.
When the center (5th mark) is touched, [OK] is displayed if the specified area was adjusted
correctly. The following screen appears consecutively, and the machine returns to the initial
state of maintenance mode in three seconds.
4.2
Checking LCD Operation

(1) Press the [1], and then the [2] key in the initial state of maintenance mode. The LCD check
display appears on the LCD. Refer to "1.3.4 Check LCD operation (function code: 12)" in
Chapter 5.
(2) The LCD display changes each time the
button is pressed.
Check that there is no problem on the LCD display.

(3) Press the
4.3
button, and the machine returns to the initial state of maintenance mode.
Checking Control Panel Operation

(1) Press the [1], and then the [3] key in the initial state of maintenance mode. "00" is displayed
on the LCD.
(2) Press the buttons on the control panel according to the numbers provided on the figure in
"1.3.5 Check control panel button operation (function code: 13)" in Chapter 5.
(3) If the button operation is normal, the machine returns to the initial state of maintenance
mode when the last button is pressed.
(4) Press the [9] key twice to return the machine to the ready state.
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5. IF YOU REPLACE THE PICK-UP ROLLER /

SEPARATION PAD
Resetting pick-up roller / separation pad counters
5.1
Resetting Pick-up Roller / Separation Pad Counters

Refer to the User's Guide to reset the pick-up roller and separation pad counters.
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CHAPTER 5
SERVICE FUNCTIONS
Confidential
CHAPTER 5 SERVICE FUNCTIONS

This chapter describes the maintenance mode which is exclusively designed for the purpose
of checking the settings and adjustments using the buttons on the control panel. This chapter
also covers not-disclosed-to-users function menus, which activate settings and functions or
reset the parts life.
CONTENTS
1. MAINTENANCE MODE ................................................................................................ 5-1
1.1 How to Enter Maintenance Mode .......................................................................... 5-1
1.1.1 Method of entering end-user accessible maintenance mode..................... 5-1
1.1.2 Method of entering maintenance mode for service personnel ................... 5-2
1.2 List of Maintenance Mode Functions..................................................................... 5-3
1.3 Details of Maintenance Mode Functions ............................................................... 5-4
1.3.1 Initialize EEPROM parameters (function code: 01, 91).............................. 5-4
1.3.2 ADF performance test (function code: 08) ................................................. 5-5
1.3.3 Set worker switches (WSW) (function code: 10) ........................................ 5-6
1.3.4 Check LCD operation (function code: 12) .................................................. 5-7
1.3.5 Check control panel button operation (function code: 13).......................... 5-8
1.3.6 Save NetConfig data (function code: 18) ................................................... 5-8
1.3.7 Display software version (function code: 25).............................................. 5-9
1.3.8 Check sensor operation (function code: 32)............................................. 5-10
1.3.9 Change USB No. return value / Adjust left-end print start position on
second side when duplex printing (function code: 45) ............................. 5-11
1.3.10 Fine-tune scanning position (function code: 54)....................................... 5-12
1.3.11 Acquire white level data and set CIS scan area (function code: 55) ........ 5-13
1.3.12 Adjust touch panel (function code: 61) ..................................................... 5-14
1.3.13 Setting by country (function code: 74)...................................................... 5-15
1.3.14 Display machine log information (function code: 80)................................ 5-16
1.3.15 Display machine error code (function code: 82)....................................... 5-17
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1. MAINTENANCE MODE
Maintenance mode is exclusively designed for checking, setting, and adjusting the machine
using the buttons on the control panel.
These buttons allow you to execute sensor operation check, test printing, log information and
error code display, or worker switch (WSW) setting.
1.1
How to Enter Maintenance Mode
1.1.1 Method of entering end-user accessible maintenance mode

The maintenance mode functions should only be accessed by service personnel. However,
end users are allowed to use some of these functions under the guidance of service
personnel over the phone. End users can only use the functions shaded in the table on the
"5-3". (function code: 10, 12, 18, 25, 45, 54, 61, 80, 82, 91)
<Operating Procedure>
(1) While the machine is in the ready state, press and hold the
button. The following display
appears on the LCD.
(2) Press and hold the 4th box with no display. The following display appears on the LCD.
(3) Press the [*], [0], and [#] keys on the LCD in this order. The machine enters to the ready
state to accept function code entry, so press the function code you want to execute.
(4) Each time the selected maintenance mode function is completed, the machine returns to
the ready state automatically.
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1.1.2 Method of entering maintenance mode for service personnel

(1) While the machine is in the ready state, press and hold the
button. The following display
appears on the LCD.
(2) Press and hold the 4th box with no display. The following display appears on the LCD.
(3) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order. The following display
appears on the LCD, and the machine enters into maintenance mode.
(4) To select any of the maintenance mode functions shown in the list on the next page, use
the keypad to enter the maintenance mode function code to be executed.
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1.2
List of Maintenance Mode Functions

Function code
Function
Refer to:
01
Initialize EEPROM parameters
5-4
08
ADF performance test
5-5
10
Set worker switches (WSW)
5-6
12
Check LCD operation
5-7
13
Check control panel button operation
5-8
18
Save NetConfig data
5-8
25
Display software version
5-9
32
Check sensor operation
5-10
45
Change USB No. return value / Adjust left-end print start

position on second side when duplex printing
5-11
54
Fine-tune scanning position
5-12
55
Acquire white level data and set CIS scan area
5-13
61
Adjust touch panel
5-14
74
Setting by country
5-15
80
Display machine log information
5-16
82
Display machine error code
5-17
91
Initialize EEPROM parameters
5-4
99
Quit maintenance mode
The maintenance mode functions shaded in the table can be used by end users.
5-3
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1.3
Details of Maintenance Mode Functions
1.3.1 Initialize EEPROM parameters (function code: 01, 91)

<Function>
This function is used to initialize the setting values for operation parameters, user switches,
and worker switches (WSW) registered in the EEPROM. Entering function code 01 initializes
most EEPROM areas. Entering function code 91 initializes only the specified areas as shown
in the table below.
Function code
Data item
Counter information
Error history
MAC address
01
91
Areas not to be
initialized
Areas not to be
initialized
Areas to be initialized
Areas to be initialized
Worker switches
User switches (items initialized when
"Factory Reset" is executed)
Function settings except user switches
(settings not subject to "Factory Reset")
LAN setting
(1) Press the [0] and [1] keys in this order in the initial state of maintenance mode to display
"Maintenance 01" (or press the [9] and [1] keys as appropriate to display "Maintenance
91") on the LCD.
(2) Press the [SET] key. "PARAMETER INIT" is displayed on the LCD.
(3) When initializing parameters is completed, the machine returns to the initial state of
maintenance mode.
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1.3.2 ADF performance test (function code: 08)

<Function>
This function is used to test the performance of the automatic document feeder (ADF). The
scanned pages of documents fed by the ADF are counted and the result is displayed on the
LCD.
(1) Set the documents in the ADF unit. "DOC. READY" is displayed on the LCD.
"ADF CHECK P.**" is displayed on the LCD, and the documents are ejected while the
scanned pages are counted. (** indicates the current count of the scanned pages.)
(3) When the
button is pressed, the machine returns to the initial state of maintenance
mode.
Note:
If the front cover is open, "Close the ADF cover" is displayed on the LCD. Close the
front cover, and perform this function again.
If no document is set in ADF, "NO DOCUMENT" is displayed on the LCD and the
machine returns to the ready state of maintenance mode.
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1.3.3 Set worker switches (WSW) (function code: 10)

<Function>
Worker switches shown in the table below can be used to set functions to satisfy various
requirements. The switch setting can be changed using the buttons on the control panel.
Worker switches are factory set to conform with the laws and regulations of the country the
machine is shipped to. Do not change these settings unless necessary.
List of worker switches

WSW No.
WSW17
WSW28
WSW32
WSW43
WSW44
WSW46
WSW47
WSW48
WSW56
WSW59
WSW60
WSW63
WSW64
WSW79
WSW82
WSW83
Function
Clock setting 1
Setting resolution for when flex memory is used depends on memory size
Resolution/contrast home position
Remote maintenance auto start setting
Available correction time before scanning
Dust removal/waiting time for scanning
Switching between high- and full-speed USB
USB setup latency
ON/OFF setting for wireless LAN and CPU sleep function
ON/OFF setting for USB serial number (SN) sending function
Setting touch panel repeat start time and its interval
Clock setting 2
Language setting
Reboot suppression for when touch panel was found operable
Blank paper removal/auto color number detection
Size detection and skew correction
* Refer to the separate manual for details of worker switches.

* Worker switches not on the list can be typed but nothing happens even if the value is changed.
(1) Press the [1], and then the [0] key in the initial state of maintenance mode. "WSW00" is
(2) Enter the worker switch number that you want to change the setting.
The display shown below appears on the LCD. The "Selector No.1" flashes.
Selector No.1
Selector No.8
WSWXX = 0 0 0 0 0 0 0 0
(3) Press the [ ] or [
the [1] or [0] key.
] key to flash the desired selector, and change the setting by pressing
(4) When changing the setting is completed, press the [SET] key. The new selector setting
value is stored in the EEPROM, and the LCD returns to the ready state for worker switch
number entry ("WSW00").
(5) When all switch setting is completed, press the
button to return the machine to the
initial state of maintenance mode.

Note:
To cancel operation and return to the initial state of maintenance mode, press the
button.
If there is no entry for one minute or longer on the 2-digits firmware switch number selection,
the machine returns to the initial state of maintenance mode automatically.
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1.3.4 Check LCD operation (function code: 12)

<Function>
This function is used to check that the LCD on the control panel is operating normally.
(1) Press the [1], and then the [2] key in the initial state of maintenance mode. Displays shown
in the table below appear on the LCD.
(2) Pressing the
button switches the display A to B. Each press of the
button
cycles through the displays as shown in the table below.

When the
(3) When the
button is pressed on display 7, the LCD returns to display 1.

mode, regardless of the display status.
<Display A-1>
<Display B-1>
Complete white
<Display A-2>
Gradation white
<Display B-2>
Gradation red
Complete black
<Display A-3>
<Display B-3>
Gradation green
Complete red
<Display A-4>
<Display B-4>
Gradation blue
Complete green
<Display A-5>
<Display B-5>
Image data screen
Complete blue
<Display A-6>
<Display B-6>
Complete gray
<Display A-7>
Gray/Color pattern 1
Bright spot 1
<Display B-7>
Stroke detection
screen
Gray/Color pattern 1
Bright spot 2
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1.3.5 Check control panel button operation (function code: 13)

<Function>
This function is used to check that the buttons on the control panel operate normally.
(1) Press the [1], and then the [3] key in the initial state of maintenance mode. "00" is displayed
on the LCD.
(2) Press the buttons on the control panel according to the numbers provided in the figure
below.
Each time the button is pressed, the corresponding number is displayed on the LCD in
decimal notation. Check that the number displayed on the LCD matches the number
assigned to the button that has been pressed. If the buttons are pressed in the incorrect
order, "INVALID OPERATE" is displayed on the LCD. Press the
button, and then
press the correct button.

(3) If the button operation is normal, the machine returns to the initial state of maintenance
mode when the last button is pressed. To cancel the operation and return to the initial
state of maintenance mode, press the
button.
1
2
1.3.6 Save NetConfig data (function code: 18)

<Function>
This function is used to save NetConfig data to the USB flash memory.
"MAINTENANCE 18" is displayed on the LCD.
(3) Press the [SET] key. "NETCONFIG" is displayed on the LCD.
(4) Press the [SET] key. "SAVE TO USB" is displayed on the LCD.
(5) Press the [SET] key. "USB SAVING" is displayed on the LCD, and NetConfig data is
saved to the USB flash memory.
(6) "MAINTENANCE" is displayed on the LCD, and the machine returns to the ready state
of maintenance mode.
Create a folder named "NetConfig" in the USB flash memory and save the file as txt file.
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1.3.7 Display software version (function code: 25)

<Function>
This function is used to check the firmware creation date and check sum information.
(1) Press the [2], and then the [5] key in the initial state of maintenance mode. The firmware
version is displayed on LCD as "TOTAL:Ver*".
(2) Pressing the [Start] key changes the display as shown in the table below.
(3) When the
button is pressed, the machine returns to the ready state.
LCD
Description
TOTAL:Ver T
Main Firm Version information
NET :Ver1.00
Network Version information
PANEL:U08102319
TouchPanel Main Firmware Version information
PNL B:110050615
Panel Boot Firmware Version information
i0612312359:1234
I-FAX Version information
B0612312359:1234
Boot Firm creation date
U0612312359:1234
Main Firm creation date
ROM Check Sum
Calculate Check Sum of BOOT and MAIN. When the check sum
matches to the one at the end of part ROM area, "OK" is displayed on
the LCD. When the check sum does not match, "NG" is displayed.
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1.3.8 Check sensor operation (function code: 32)

<Function>
This function is used to check that sensors are operating normally.
(1) Press the [3], and then the [2] key in the initial state of maintenance mode. The sensor
operating conditions defined in the table below are applied, and "DFDRACTC" is displayed
on the LCD.
The table below summarizes the displays on the LCD, sensor names and detection status.
LCD
Sensor name
Detection status
(displayed / not displayed)
DF
No document / Document set
DR
Document scanning position sensor
No document / Document set
AC
Front cover sensor
Front cover closed / Front cover open
TC
Top cover sensor
Top cover closed / Top cover open
(2) Change the conditions subject to sensor detection and check that the display on the
LCD changes depending on the sensor status. For example, feed the paper through the
document detection sensor, or open the top/front cover.
(3) When the
button is pressed, this operation is finished, and the machine returns to
the initial state of maintenance mode.
Front cover sensor
Document scanning position sensor
Top cover sensor
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1.3.9 Change USB No. return value / Adjust left-end print start position on second side when
duplex printing (function code: 45)
Change USB No. return value
<Function>
When the operating system (OS) installed on the computer is Windows Vista, and the
machine is connected to this computer using USB2.0FULL, the OS may not be able to obtain
the USB device serial number depending on the computer and USB device. If the serial
number cannot be obtained, the number of devices increases each time the device is
connected to the computer. To avoid this problem, setting this function to "USBNo.=ON" can
fix the USB No. return value to "0".
LCD
Description
USBNo. = ON
Returns the serial number of the machine. (Default)
USBNo. = OFF
Returns "0".
The setting currently selected is marked with "*" at the end of the display.
(1) Press the [4], and then the [5] key in the initial state of maintenance mode. "USBNo." is
(2) Press the [SET] key. "USBNo.=ON*" is displayed on the LCD.
(3) Press the [ ] or [ ] key to display "USBNo.=OFF" when fixing the serial number return
value to "0" or "USBNo.=ON" when not fixing it.
(4) Press the [SET] key. "Accepted" is displayed on the LCD, and the machine returns to the
(5) Turn OFF the power switch.
Note:
The setting is applied after the power switch is turned OFF and then ON again.
Adjust left-end print start position on second side when duplex printing
<Function>
In the event that the left-end print start position deviates on the second side when duplex
printing, use this function to adjust the position left/right.
The adjustable range is -100 to 750 (unit: 300 dpi). (Shifted to left when the value is negative)
(1) Press the [4], and then the [5] key in the initial state of maintenance mode. "USBNo." is
(2) Press the [
] or [
] key to display "DX.XAdjust" on the LCD.
(3) Press the [SET] key. "DX.XAdjust=**" is displayed on the LCD.

(The value currently set is displayed for **.)
(4) To shift the writing start position to the left, press the [ ] key to decrease the value. To
shift the position to the right, press the [ ] key to increase the value.
(5) Press the [SET] key. "Accepted" is displayed on the LCD, and the machine returns to the
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1.3.10 Fine-tune scanning position (function code: 54)

<Function>
This function is used to adjust the scanning start/end positions.
"SCAN ADJ SELECT" is displayed on the LCD.
After two seconds, "SUB" is displayed on the LCD.
(2) To adjust the sub scanning, press the [ ] or [ ] key to display "SUB" on the LCD, and
press the [SET] key.
To adjust the main scanning, press the [ ] or [ ] key to display "MAIN" on the LCD,
and press the [SET] key.
To adjust the skew scanning, press the [ ] or [ ] key to display "SKEW" on the LCD,
and press the [SET] key.
(3) " : FRONT
: BACK" is displayed on the LCD.
Press [ ] key to adjust the first side.
Press [ ] key to adjust the second side.
(4) Press the [ ] key to adjust the compensation level in the positive direction or press the
[ ] key to adjust it in the negative direction.
(Compensation levels for sub scanning can be adjusted in 101 levels from +50 to -50.)
(Compensation levels for main scanning can be adjusted in 61 levels from +30 to -30.)
(Compensation levels for skew scanning can be adjusted in 41 levels from +20 to -20.)
(5) When adjusting is completed, press the [SET] key. "Accepted" is displayed on the LCD,
and the machine returns to the initial state of maintenance mode.
Sub scanning
First side
Second side
Main scanning
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1.3.11 Acquire white level data and set CIS scan area (function code: 55)
<Function>
This function is used to obtain the white level of the CIS scanner, and store this data and the
scan area in the EEPROM of the main PCB.
(1) Press the [5] key twice in the initial state of maintenance mode.
If any error found in the machine, "ME STATE STOP" is displayed on the LCD.
Press the [1], [9], [3], and [7] keys in this order.
If no error found in the machine, it starts next procedure automatically.
(2) "Press START" is displayed on the LCD. Press the [Start] key.
(3) "SCANNER AREA SET" is displayed on the LCD, and white level data is acquired.
(4) After several seconds, white level data/scan width compensation is saved in EEPROM,
and the machine returns to the initial state of maintenance mode.
If any error detected during this operation, error message is displayed on the LCD.
In this case, press the
button to return the machine to the initial state of the
maintenance mode, and start again from (1) after recovery.
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1.3.12 Adjust touch panel (function code: 61)

<Function>
This function is used to adjust the detection area on the touch panel.
Note:
This adjustment requires a touch panel stylus with a thin tip. A commercially available
stylus designed for electronic dictionaries or personal digital assistance (PDA) can be
used. If one is not available at hand, order a "STYLUS" from Brother's parts list.
(1) Press the [6], and then the [1] key in the initial state of maintenance mode. The adjustment
screen shown below appears on the LCD.
(2) Use a touch panel stylus and touch the mark at the upper left corner of the screen. The
mark disappears when touched, then touch the mark at the lower left. Similarly touch the
mark at the lower right, upper right, and center.
Note:
Do not use any tools other than a touch panel stylus. In particular, never use a pointed
tool (e.g. screwdriver). Using such a tool will damage the touch panel.
Do not touch the touch panel with your fingers. The contact area of a finger is too large
to adjust the touch panel precisely.
If no operation is performed for one minute or the
returns to the initial state of maintenance mode.
button is pressed, the machine
(3) When the center (5th mark) is touched, [OK] is displayed if the specified area was
adjusted correctly. The machine returns to initial state of maintenance mode.
Note:
If "NG" is still displayed even after this operation is repeated two to three times, replace
the panel ASSY.
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1.3.13 Setting by country (function code: 74)

<Function>
This function is used to customize the machine according to language, function settings, and
worker switch settings.
(1) Press the [7], and then the [4] key in the initial state of maintenance mode. The country
code currently set is displayed on the LCD.
(2) Enter the country code you want to set.
(3) Press the [Start] key. The new setting is saved, and the machine returns to the initial
state of maintenance mode.
When the
button is pressed during setting, the machine returns to the initial state
of maintenance mode without saving any changes that have been made.
Note:
If there is no entry for one minute or longer, the machine returns to the initial state of
maintenance mode automatically, regardless of the display status.
<Country code list>
Country
ADS-2500W ADS-2600W
Country
ADS-2500W ADS-2600W
U.S.A.
0001
Portugal
0103
Canada
0001
China
0020
Brazil
0042
Philippine
0121
Argentina
0042
Turkey
0141
Mexico
0001
Sweden
0103
Germany
0103
New Zealand
0106
U.K.
0104
Slovakia
0103
France
0103
Bulgaria
0103
Australia
0106
Romania
0103
Norway
0103
Czech Republic
0103
Belgium
0103
Hungary
0103
Netherlands
0103
Poland
0103
Switzerland
0103
Gulf
0141
Finland
0103
UAE
0141
Austria
0103
Korea
0121
Denmark
0103
Russia
0148
Spain
0103
GENERAL
0103
Italy
0103
This code list is current as of July 2012. Please contact Brother for the latest information.
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1.3.14 Display machine log information (function code: 80)

<Function>
This function is used to display the log information on the LCD.
"00:00 22:36 OK" is displayed on the LCD.
(2) Pressing the [
Pressing the [
] key displays the next item.

] key returns to the previous item.
(3) When the
button is pressed, the machine returns to the initial state of maintenance mode.
Display information
LCD
USB:000G8J000166
MAC:008077112233
PCB:911309123456
CF:0000000000000
CR:0000000000000
POWER:00000375
PWRCNT:00000000
MACERR_01:0000
ADTL_PG:00000000
ADSX_PG:00000000
ADDX_PG:00000000
ADSX_JAM:000000
ADDX_JAM:000000
AD_MF:000000
DEVSTATUS__01:00
*1
Description
Machine serial number *1
MAC address
Main PCB serial number
First side CIS serial number
Second side CIS serial number
Total power distribution time
The number of times that the power has been turned ON
Machine error log (last ten errors)
Total pages scanned
Total pages single scanned
Total pages duplex scanned
Paper jams that have occurred in single scanning
Paper jams that have occurred in duplex scanning
The number of times that double feeding has been detected
Log for design status
The serial number can be changed according to the steps below.

1) While the serial number is displayed, press the [9], [4], [7], and [5] keys in this order.
The cursor appears on the first digit of the serial number and edit mode is entered.
2) Use the keypad to enter the first digit of the serial number. The cursor moves to the
second digit. Enter the second digit to the 15th digit similarly.
<Entry method of alphanumeric characters>
See the table below and press the corresponding key until the desired character is displayed.
Keypad
2
3
4
5
6
7
8
9
Assigned characters
2ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
3) Press the [Start] key to save the new serial number. The machine returns to the initial
state of maintenance mode.
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1.3.15 Display machine error code (function code: 82)

<Function>
This function is used to display the latest error code on the LCD.
"MACHINE ERR XXXX" is displayed on the LCD.
(2) When the
mode.
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CHAPTER 6
WIRING DIAGRAM
Confidential
CHAPTER 6 WIRING DIAGRAM

This chapter provides the wiring diagram for the connections of the PCBs.
CONTENTS
1. WIRING DIAGRAM ....................................................................................................... 6-1
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1. WIRING DIAGRAM
6-1
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CHAPTER 7
PERIODICAL MAINTENANCE
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CHAPTER 7 PERIODICAL MAINTENANCE
CONTENTS
1. PERIODICAL MAINTENANCE PARTS ........................................................................ 7-1
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1. PERIODICAL MAINTENANCE PARTS

There are no parts that must be replaced periodically.
7-1
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APPENDIX 1
SERIAL NUMBERING SYSTEM
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APPENDIX 1 SERIAL NUMBERING SYSTEM

Serial number label (1 location)
<How to Read>
Serial number
Product
identification
code
Serial number (6-digit)

Manufacturing factory No.
Year of manufacture
2: 2012
3: 2013
Month of manufacture
A : January
E : May
B : February F : June
C : March
G : July
D : April
H : August
J : September
K : October
L : November
M : December
Fig. App. 1-1
<Location>
Serial number label
Fig. App. 1-2
App. 1-1
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APPENDIX 2
DELETING USER SETTING INFORMATION
This appendix provides instructions on how to delete user setting information recorded in the machine.
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APPENDIX 2 DELETING USER SETTING INFORMATION

Initializes setting values registered in EEPROM including operation parameter and user
switch.
<Operation Procedure>
(1) Press the
key.
(2) Press the [ ] or [

[Initial Setup] box.
] key to display "Initial Setup" on the LCD, and press the
(3) Press the [Reset] box.

(4) Press the [All Settings] box.
(5) Press the [Yes] key.
(6) Press and hold the [Yes] key again. The EEPROM is initialized, and the machine returns
to the ready state.
App. 2-1
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APPENDIX 3
INSTALLING MAINTENANCE DRIVER
Confidential
APPENDIX 3 INSTALLING MAINTENANCE DRIVER

To identify multiple terminals connected to the computer via USB, the computer needs to
configure the corresponding number of virtual USB devices using a driver or software. If
you connect multiple machines to your computer, the same number of virtual USB devices
will be automatically configured on your computer. To prevent an unlimited number of
virtual USB devices from being configured, use the unique driver installation procedure
described below to enable your computer to identify multiple terminals via one single virtual
USB device.
(1) Check that the AC power cord of the machine is unplugged. When the machine is
connected to the computer, disconnect the USB cable.
(2) Turn ON the power switch of the computer.
button. The four boxes appear on the LCD.
(4) Press and hold the 4th box with no display. The display of numeric keys and others
appear on the LCD.
(5) Press the [*], [2], [8], [6], and [4] keys on the LCD in this order. The machine enters into
the initial state of maintenance mode.
(6) Double-click "maintenance.exe" for the maintenance driver stored in the temporary
folder to execute it.
(7) The Device Driver Installation Wizard startup window appears. Click [Next].
(8) The WHQL alert window appears three times. Click [Continue Anyway] on each
window to continue installation.
(9) The Device Driver Installation Wizard completion window appears. Click [Finish].
(11) The Found New Hardware Wizard startup window appears. Select "Install the software
automatically" and click [Next].
(12) The WHQL alert window appears. Click [Continue Anyway].
(13) When the driver is installed successfully, the Found New Hardware Wizard completion
window appears. Click [Finish].
(14) Repeat steps (11) to (13) three times to complete the unique driver installation
procedure.
(15) Disconnect the USB cable, and unplug the AC power cord of the machine.
App. 3-1
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1. SPECIFICATIONS LIST ............................................................................................................... 1-1

General ................................................................................................................................ 1-1

Network Connectivity ........................................................................................................... 1-3

Service Information.............................................................................................................. 1-3

Consumable Parts ............................................................................................................... 1-3

Paper ................................................................................................................................... 1-4

Paper handling ........................................................................................................ 1-4

Media specifications ................................................................................................ 1-4

Scanner ............................................................................................................................... 1-4

1. INTRODUCTION .......................................................................................................................... 2-1

Checks before Commencing Troubleshooting..................................................................... 2-2

2. OVERVIEW .................................................................................................................................. 2-3

Cross-section Drawing......................................................................................................... 2-3

Paper Feeding ..................................................................................................................... 2-4

Operation of Each Part ........................................................................................................ 2-5

Block Diagram ..................................................................................................................... 2-6

Main Components................................................................................................................ 2-7

3. ERROR INDICATIONS................................................................................................................. 2-8

Error Codes ......................................................................................................................... 2-8

Error Messages ................................................................................................................. 2-12

4. TROUBLESHOOTING ............................................................................................................... 2-14

Error Cause and Remedy .................................................................................................. 2-14

Troubleshooting for Image Defects.................................................................................... 2-26

Defect examples.................................................................................................... 2-26

Troubleshooting according to image defect .......................................................... 2-26

Troubleshooting for Document Paper Feeding Problems.................................................. 2-30

Multiple documents are fed ................................................................................... 2-30

Document becomes wrinkled ................................................................................ 2-30

Document becomes jammed................................................................................. 2-31

Document is not picked up and fed ....................................................................... 2-32

Troubleshooting for Software Problems ............................................................................ 2-33

Does not respond to operation from a computer ................................................... 2-33

Cannot read data .................................................................................................. 2-33

Troubleshooting for Control Panel Problems..................................................................... 2-34

Nothing is displayed on the LCD ........................................................................... 2-34

Control panel is inoperable.................................................................................... 2-34

Touch panel is inoperable ..................................................................................... 2-35

Troubleshooting for Network Problems ............................................................................. 2-35

Cannot scan via network connection..................................................................... 2-35

Troubleshooting for Other Problems.................................................................................. 2-36

Machine does not turn ON .................................................................................... 2-36

Unusual noise is coming from the machine........................................................... 2-36

Cannot save data in USB flash memory ............................................................... 2-36

Cannot reset counters for periodic replacement parts .......................................... 2-36

1. SAFETY PRECAUTIONS............................................................................................................. 3-1

Preparation ........................................................................................................................ 3-11

Separation pad ASSY........................................................................................................ 3-12

Pick-up roller ASSY ........................................................................................................... 3-14

Output tray ......................................................................................................................... 3-15

Side cover L....................................................................................................................... 3-16

Side cover R ...................................................................................................................... 3-16

Main PCB ASSY ................................................................................................................ 3-17

USB host PCB ASSY......................................................................................................... 3-19