Housekeping Lesson
Housekeping Lesson
Housekeping Lesson
Welcome!
You may already have some or most of the knowledge and skills covered
in this learner’s guide because you have:
Been working for some time.
Already completed training in this area.
Remember to:
Perform the Task Sheets and Job Sheets until you are confident that your
outputs conform to the Performance Criteria Checklist that follows every sheet.
Submit outputs of the Task Sheets and Job Sheets to your facilitator for
evaluation and recording in the Achievement Chart. Outputs shall serve as
your portfolio during the Institutional Competency Evaluation. When you feel
confident that you have had sufficient practice, ask your trainer to evaluate
you. The results of your assessment will be recorded in your Progress Chart.
TABLE OF CONTENTS
Cover Page
LIST OF COMPETENCIES 3
TABLE OF CONTENTS 4
MODULE CONTENT
LEARNING OUTCOME #1 Select and set up equipment and
materials
Learning Experiences
GLOSSARY
RECOMMENDED READING
QUALIFICATION TITLE
COMPETENCY BASED LEARNING MATERIALS
List of Competencies
MODULE CONTENT
Module Descriptor:
This unit of competency deals with the knowledge and skills required in
cleaning public areas, facilities and equipment. It includes selecting and
setting up of equipment and materials; applying cleaning technique;
cleaning dry and wet areas; and, maintaining and storing cleaning
Competency-based Learning Date Developed: Document No.
Material for April 10, 2017 Issued by:
HOUSEKEEPING NCII Page 5 of 47
Module Title: Developed by: Revision No.
Cleaning Public Areas, BUENA D. JARO
Facilities and Equipment
6
ASSESSMENT CRITERIA:
CONDITIONS:
LEARNING EXPERIENCES
Read Information Sheet 5.1-1 on After reading the topic answer Self-
Fabric Upholstery Cleaning Check 5.1-2
Techniques
Chemicals and cleaning agents; After reading the topic answer Self-
use and preparation in
accordance to OHS requirements Check 5.1-3
Read Information Sheet 5.1-4 on After reading the topic answer Self-
Pressure Washing Techniques Check 5.1-5
Read Information Sheet 5.1-5 on After reading the topic answer Self-
High Level Cleaning Techniques Check 5.1-6
After doing all the activities of this LO, you are now ready to proceed
to the next Learning Outcome.
Learning Objectives:
Introduction
premise looks clean, tidy and aesthetically pleasing, it is more important that it
is actually free from dangers that can pose a hygiene or safety risk.
It is expected that the level and detail of cleanliness not only matches but
exceeds that found in a normal household. It doesn’t matter what products are
supplied or how great services are, if a venue if not hygienically clean,
customers will not come. Understandably most people consider their health a
primary concern.
This manual will explore in detail the common equipment, chemicals and
cleaning agent used in cleaning public areas, facilities and equipment.
Equipment
Equipment is defined as the items within the public area that are used by
customers or staff. Examples of equipment that can be used by staff include:
Buffet areas
Kitchen equipment
The type of cleaning equipment found in business will vary. Essentially, the
surface to be cleaned and the nature of the cleaning to be done will determine
what is to be used.
Equipment commonly used to clean public areas, facilities and equipment that
needs to be correctly selected and prepared before it is used may include:
1. Mops
Ensure that the mop head looks presentable as guests will be able to see
this and may infer a lack of cleanliness on other or all cleaning from seeing a
dirty mop head. Also ensure it has been sanitized to kill bacteria.
Brooms and brushes can be made from a variety of materials, ranging from
straw to a synthetic coarse bristle-like material. Their purpose is to remove
dust, dirt and grime from surfaces. They can come in all sizes and shapes,
depending on the purpose they were designed for. This should be sufficient in
number as dictated by the establishment, clean and sufficiently bristled.
4. Buckets
Buckets can come in a variety of shapes, sizes and styles and are
generally made from either galvanized steel or plastic.
Some buckets have wheels for ease of mobility, others
only have a handle. Buckets are used to hold water and
cleaning agents. Mops buckets feature rollers to remove
excess water from the mop head prior to use.
Cleaning equipment also normally includes some
smaller plastic bucket-type containers used to hold
cleaning materials, cloths and chemicals etc. which are
used to carry items around and into rooms. Buckets may
be required for wet mopping and most room servicing
trolleys will also feature a couple of plastic bucket-type
containers used to hold cleaning materials, cloths,
chemicals and used to carry items into a guest room. These should be fully
operational, not leaking, easy to operate and not smelly.
5. Garbage receptacles
All bins need to be cleaned to maintain the clean image that every business
wants to project. Just because they are bins doesn’t allow you to let them get,
or use them when they are dirty.
6. Protective gloves
7. Warning signs
8. Dust pan
9. Duster
10. Squeegees
1. Vacuum cleaners
Equipment used to suck up dust and dirt off floor surfaces and drapes.
Most vacuum cleaners have a variety of attachments designed for specific
purposes (such as crevice nozzles). Vacuum cleaners are dual purpose and are
available in wet or dry types:
Dry vacuum cleaners can only be used on dry surfaces and to suck up
dry material and not liquids.
Wet vacuum cleaners are designed to suck up liquid spills and can be
used for wet cleaning of carpets.
They are used by pushing backwards and forwards over the carpet.
3. Polishers
4. Scrubbing machines
5. Floor machines
DIRECTION: Provide the correct answer to the following. Write your answer
in a separate sheet of paper.
1. Items within the public area that are used by customers or staff.
2. Equipment used to suck up dust and dirt off floor surfaces and drapes.
3. Used to hold water and cleaning agent.
4. These are safety signs used when public area is being cleaned.
5. It has rubber blade on the end of a handle and are used for pushing
water towards a floor drain or for cleaning windows.
1. Equipment
2. Vacuum cleaners
3. Bucket
4. Warning signs
5. squeegees
Learning Objectives:
Introduction:
All cleaning agents and chemicals are designed to clean specific surfaces.
It is most important that the correct cleaning agent or chemical is used on the
correct surfaces. Using the wrong cleaning agent or chemical on the wrong
surface can destroy the item, requiring it to be discarded and replaced.
Employers are also required to ensure that all chemicals used in the workplace
are accompanied by a Material Safety Data Sheet (MSDS). This Material Safety
Data Sheet must be kept near the chemicals, and cover issues such as:
Product classification
Storage requirements
Transportation regulations
Safe handling procedures
First aid
Any chemical users must know where these sheets are and abide by any
specific directions or cautions.
Suppliers of chemicals are obliged by law to provide you with MSDS for
any chemicals you purchase form them.
How do you find out which one to use for a particular job?
Talk to your supervisor or a rep from the chemical company
Check the FSP regarding chemicals in food areas
Read the label on the drums/containers
Check out any wall charts provided by the supplier
Dilute properly
Read the label and use the chemical correctly. Some chemicals will be
used undiluted at all times. Some will be used neat in certain applications and
diluted in others. The level of dilution can vary depending on the type of
application. Always measure chemicals, never guess at how much you are
using. Always follow the manufacturer’s instructions.
Job instructions
Checklists
Job Safety Analysis
Work instructions
The brand or type used in one establishment can vary greatly to the
brand or type used in another. Cleaning companies will work with you to
identify and understand the cleaning jobs you need to complete and
recommend appropriate products with the necessary active ingredients. Most
companies will provide you with samples to allow you to test the products
before you buy them.
1. Water
It is vital that you determine whether the cleaning
agent or chemical you propose to use needs to be diluted or
whether it can be used neat: damage can be caused by using
neat product when it should have been diluted. Water is also
important in the cleaning process because it is also used to:
Loosen and dissolve dirt and grime from surfaces
Rinse surfaces and cleaning equipment.
2. Soap
Generally, soap is made from animal fats and
caustic soda. It can be an effective cleaning agent for
some surfaces, but it can leave unacceptable and
unattractive residue. If not dried quickly, this residue
will dry and create the need to for the entire surface to
be cleaned again. This residue needs to be removed with
a detergent-based product. In general terms, soap is not used for cleaning
equipment/surfaces.
3. Polishes
Polish can come as a paste, liquid or cream form. It protect surfaces and
forms a barrier against liquids that may harm the surface.
Spirit-based polishes are generally used for metal surfaces as well as
window and mirrors.
Oil-based polishes are generally used for leather, wood, synthetic
flooring, linoleum and tiles.
4. Abrasives
Competency-based Learning Date Developed: Document No.
Material for April 10, 2017 Issued by: Page 21 of
HOUSEKEEPING NCII
Module Title: Developed by: Revision No. 47
Cleaning Public Areas, BUENA D. JARO
Facilities and Equipment
22
5. Detergents
Detergents are chemical-based
and can vary in strength; therefore it is
important to follow the correct dilution
instructions when using this type of
cleaning agent.
Detergents have different pH
scales and it is the pH level of the
detergent that informs the user of the
type of surface it is best to used on.
Acidic detergents (graded as
having a pH of 1to 6) should be
used for cleaning ceramic
surfaces.
A pH of 7 is a neutral pH level
and these types of detergents are useful for general cleaning.
Alkaline detergents (graded as having a pH of 8to14) should be used only
for specialist tasks, as they can be corrosive and have the ability to
damage a surface.
High alkaline detergents should be used only as directed and only on surfaces
they were designed to clean. The surface they are used to clean should also be
rinsed thoroughly to remove any harmful residue. Remember that high alkaline
detergents can be harmful to the skin. They should be treated with care and
spillage should be avoided at all times. Protective clothing should be worn
when using high alkaline detergents.
7. Solvents
Solvent-based detergents will dissolve heavy grease and
oil. It is most important to realize that not all surfaces can be
cleaned with solvent detergents. For example, it would not be
appropriate to remove oil that has been spilt onto a lounge
suite with a solvent detergent. However a metal surface could
remain unharmed if cleaned with a solvent detergent.
Again, refer to the manufacturer’s instruction when
using such a cleaning product. Remember that solvent-based
detergents may be harmful to the skin. They should be treated
with care and spillage should be avoided at all times. Surfaces
that have been cleaned with solvents must be rinsed thoroughly to remove any
harmful residue.
8. Disinfectant
Disinfectants are cleaning agents that destroy disease-
carrying micro-organisms. It should be diluted according to
manufacturer’s instructions: if it is diluted too much, the
disinfectant will become ineffective. Disinfectant have a strong
scent and so are not suitable for use in the kitchen or any food
area. It should be used only in the toilet, bathroom and change
areas.
9. Deodorizers
Deodorizers are used to mask or eliminate unpleasant
smells. They are commonly in aerosol form and should be
sprayed sparingly to achieve their aim but not dominate or
over-power. Urinal block are also used to mask smells in
gent’s toilets. When using them, follow the recommended
dosage rate. Don’t simply throw handfuls of them into the
urinal. They are expensive and on their own they don’t provide
any cleaning function.
Self-Check No.5.1-2
Direction: provide the correct answer to the following. Write your answer in a
separate sheet of paper.
Learning Objectives:
After reading this information sheet, you should be able to check the
safety and working conditions of cleaning equipment in accordance with
manufacturer’s instruction and establishment operating standards.
Introduction:
Importance of checks
The checks will depend on the item being checked. Safety and
cleanliness are prime considerations but you also need to make sure the item
itself is ready and able to do the job you expect it to do.
Check and clear around the rollers on mop buckets to avoid the build-
up of debris and fibers from the mop
Items to be used need to be sufficient in number – you need to have
enough cleaning cloths, disposable gloves etc to get the job done
Items must be appropriate for task – many instances of damage or injury have
resulted from trying to complete a cleaning job without the right tools
Make sure all necessary attachments for vacuum cleaners, polishers and
other equipment are taken with you before leaving the cleaning store to
enable you to complete the intended task. This saves time and effort
All electrically-powered and battery-powered items must be used
Strictly in accordance with manufacturer’s instructions. If you don’t
know how to use an item either read the instructions or ask an
experienced staff member to show you what to do
A standard check with any piece of electrical equipment is to ensure the
electrical cord is safe to use – not frayed or broken and with no wires
exposed
Make sure any battery-operated equipment is adequately charged before
using it. Low battery power can adversely affect cleaning performance
and causes time loss when the job has to be interrupted to remedy the
situation.
All cleaning equipment should be used correctly, and only for the
purpose for which it was intended.
Use of equipment must be in accordance with the manufacturer’s
instructions at all times: this means that you must access the instructions for
each item, and take time to read the manual.
Where you are unsure about the use and operation of equipment,
contact your supervisor or the equipment supplier for advice.
There are some key points to remember when using equipment of any
type or style. They are as follows:
Where you are unsure about how to use any item, ask your supervisor.
Self-Check No.5.1-3
Direction: provide the correct answer to the following. Write your answer in a
separate sheet of paper.
Learning Objectives:
After reading this information sheet, you should be able to identify the
Occupational health and safety practices related to cleaning public areas,
facilities and equipment.
Introduction
Employer responsibilities
Employee responsibilities
Working in a way that ensures personal safety, and the safety of others
including colleagues and customers – avoid engaging in activities that
can compromise or jeopardize the safety of others including playing
around in the workplace
Competency-based Learning Date Developed: Document No.
Material for April 10, 2017 Issued by: Page 33 of
HOUSEKEEPING NCII
Module Title: Developed by: Revision No. 47
Cleaning Public Areas, BUENA D. JARO
Facilities and Equipment
34
Environmental issues
State and local laws address the environmentally friendly and safe
disposal of chemicals by requiring them to be:
Taken to designated collection sites
Collected by especially licensed collection businesses
Chemicals should only be poured down drains that are fitted to chemical
traps – never assume a drain leads to a chemical trap.
Where you are unsure about the requirements for disposal of chemicals,
contact your local council for relevant local requirements. They will give you
advice as to how to comply with current relevant legislation.
Direction: provide the correct answer to the following. Write your answer in a
separate sheet of paper.
1. Employer responsibilities
2. Employee responsibilities
Working in a way that ensures personal safety, and the safety of others
including colleagues and customers
Using safety equipment strictly in accordance with the manufacturer’s
instructions.
Using all personal protective equipment and clothing when and where
required and in a correct manner
Following all occupational health and safety regulations in line with
establishment requirements
Reporting accidents, injuries or illness to the appropriate person
Reporting any equipment in need of repair
Adhering to all worker’s compensation laws and regulations
Learning objectives:
Competency-based Learning Date Developed: Document No.
Material for April 10, 2017 Issued by: Page 38 of
HOUSEKEEPING NCII
Module Title: Developed by: Revision No. 47
Cleaning Public Areas, BUENA D. JARO
Facilities and Equipment
39
After reading this information sheet, you should be able to identify the
different PPE needed in the workplace and discuss their use.
Introduction
Use of PPE
Staffs are under an obligation to wear and use this equipment and
clothing when required and as instructed.
Where staff are required to work outside in the elements, PPE can
include sun hats/broad brimmed hats, sun glasses and sun protection as well
as rain coats, warm clothing.
Remember, PPE must be used when and where required by your employer. It is not optional.
TYPES OF WHEN TO WEAR COMMENTS
PROTECTIVE
CLOTHING
Uniform Your uniform will The uniform also
Competency-based Learning Date Developed: Document No.
Material for April 10, 2017 Issued by: Page 39 of
HOUSEKEEPING NCII
Module Title: Developed by: Revision No. 47
Cleaning Public Areas, BUENA D. JARO
Facilities and Equipment
40
All equipment and PPE must be cleaned before being stored. This is to be
enable it to be ready for immediate use and to reduce the chance of being
affected by chemicals, etc. note that personal handwahing is a significant part
of maintaining and cleaning any PPE. Protective gloves should be worn when
cleaning and maintaining PPE.
Direction: provide the correct answer to the following. Write your answer in a
separate sheet of paper:
1. What are the different PPE and workplace and their uses?
References:
Load Housekeeping Trolley with Supplies for Service
Learning objective:
After reading this information sheet, you should be able to know how to
load and operate trolley safely.
Introduction
This section will look at health and safety issues to be addressed when
loading housekeeping trolleys. Occupational health and safety is an on-going
concern in all properties, especially in the housekeeping area,
Loading trolleys
Park it outside the room such that the linen side faces outside
and the room entrance is blocked.
Bring personal drink container
Clean the trolley and store in the designated storage room.
A. Bedding
Clean linen including a range of pillowcases and various sized sheets;
quantities vary depending on the make-up of the room
Pillows
Pillow protectors (pillow case)
Blankets
Doonas, duvets or bedspreads
Mattress protectors
Electric blankets
Bath towels
Hand towels
Face towels
Bath mats
Bathrobes for VIP’s in pantry
B. Guest supplies/amenities:
Toiletries
Paper products
Promotional and informational materials
Give-away
Bags
Replacement items
C. Cleaning tools and equipment
Toilet and cleaning bucket/caddy
Supply of cleaning rugs
Toilet bowl brush
Scouring pad
Toilet bowl cleaner/sanitizer
Mops
Protective gloves
Cloths
Warning signs
Dust pan
D. Cleaning agents and chemicals
Depending on what is in each room you may be required to have:
Polishes
Detergents
Glass cleaner
Competency-based Learning Date Developed: Document No.
Material for April 10, 2017 Issued by: Page 45 of
HOUSEKEEPING NCII
Module Title: Developed by: Revision No. 47
Cleaning Public Areas, BUENA D. JARO
Facilities and Equipment
46
Multi-purpose cleaner
Oven cleaner
Stainless steel cleaners
Leather cleaners
Porcelain and ceramic cleaners
Toilet and urinal cleaners
Dishwashing detergents
Sanitizers
Disinfectants
Deodorizers and air sprays
Pest control sprays and similar
The SOP for cleaning the guest room is given below. Once the staff enters
the room and starts the housekeeping work, he must:
Do not use guest room linen as a door stopper or for cleaning and
dusting the room.
Keep the guest room door open while working.
Open the curtains and patio door.
Assemble the furniture and place appropriately.
Keep the vacuum cleaner and other cleaning apparatus in the room.
Check the type of bed.
Take the bed linen of appropriate size and place it on the nearest chair.
Remove previous bedspread and place on the chair.
Inspect the bed and pillows for their condition as well as for any lost-
and-found.
In case of checkout room, deposit the left guest items to the floor
supervisor. If the room is still occupied by the guest, place the item such
that it is safe as well as visible to the guest.
Put soiled sheets and pillow covers in the soiled linen cart of the trolley.
Empty ashtrays and rubbish from the guest room and bathroom
dustbins into the trash cart of the trolley.
Pick up used glasses, mugs, ashtray, trays, and place them on bathroom
platform.
Spray the bathtub, basin, glasses, mugs, and trays with cleaning liquid.
Let them soak the chemicals from the liquid.
Make the bed.
Start dusting from an extreme inside corner of the room and work
outwards.
Clean wipe TV.
Straighten the guest items.
Sweep the room and patio floor.
Mop the room and patio floor.
Competency-based Learning Date Developed: Document No.
Material for April 10, 2017 Issued by: Page 46 of
HOUSEKEEPING NCII
Module Title: Developed by: Revision No. 47
Cleaning Public Areas, BUENA D. JARO
Facilities and Equipment
47