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    Call Center and Customer Service

    Uploaded by

    Rayan Simon
    bv

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Call Center and Customer Service

    Uploaded by

    Rayan Simon
    102 views2 pages
    bv

    Copyright

    © © All Rights Reserved

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    DOCX, PDF, TXT or read online from Scribd

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    bv

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    102 views2 pages

    Call Center and Customer Service

    Uploaded by

    Rayan Simon
    bv

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Nancy Patterson

    Knowledge of Objective
    Customer Care Centers I am very enthusiastic to find a place in a call centerwhere from I can
    Customer Satisfaction interact with people from every walk of life with my polite and easy to
    Telemarketing understand accent.
    Cold Calling
    Callback Arrangements Academic Qualifications
    Issues Resolving
    Diploma in Management 2013
    Sciences GPA Earned: 3.5
    Personal Skills University of Philadelphia, PA

    Flexible High School Qualification


    Time Optimization Garden Town High School ............................................................... 2008 – 2012
    Communication
    Punctual
    Civics ............................................................................................................................ A+
    Focused
    Psychology ................................................................................................................. A+
    History ......................................................................................................................... A+
    Hobbies Mathematics .............................................................................................................. B+
    Studying Historic Books
    Table Tennis Call Center Skills
     Ability of communicate effectively in a professional way
    References  Quickly understand callers’ point of view
     Strong convincing power
    Will be provided if required
     Ability to keep a record of complaints
    Personal Details  Have polite tune with excellent accent
     Awareness of the laws governing the said business
    Nancy Patterson  Detail oriented
    3640, Clinton Street  Have command on all local and many international languages
    Philadelphia, PA
    Phone (Home) 325-456-7892 Major Competencies
    Cell: 456-658-9587  Excellent grip over verbal and written communication
    Skype: nancy.patterson2586  Pressure Handling
    Email:[email protected]
     Team Player
     Ability to do the repetitive task in an optimized manner
     Knowledge of Microsoft Office, especially MS Word and MS Excel
     Quick learner of advance technologies

    Achievements and Certificates


     Call Center Management Specialization (CCMS)
     GMAT
     Debater of the year award - 2010
    Nancy Patterson
    Copyright information - Please read

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