MCQs

Change Management

1. As a change manager in FIRS, you are likely to play the following roles except:

a. Ensure that the right training is administered to the right people

b. Develop training materials for training participants

c. Review training curriculum and ensure it adheres to specifications

d. Engage users to secure buy-in and adoption

2. Which of the following documents provide input into a training plan?

a. Risk Register

b. Change Impact Assessment Report

c. Communications Plan

d. Enterprise environmental factors

3. In assessing People Readiness for go-live, it is necessary to check whether:

a. New roles have been identified and documented

b. Job descriptions have been reviewed and updated

c. a & b above

d. Change management team were present in every meeting

4. Uju is a Change Manager in FIRS. In planning and delivering training, Uju will most likely
work with the following except:

a. Solution vendor

b. HCM&D

c. C&SD

d. Career and Skills department

5. A traditional classroom training conducted by business/ system experts is:

a. Coaching

b. Practice Environment
 c. Instructor-Led Training

d. tutorials

6. When managing resistance to a small, incremental change in a change resistant

organization, the amount of training is likely to be:

a. High

b. Medium

c. Low

d. None

7. Mabel, as a change manager, is dealing with a transition in her workplace. She needs
training on the following except:

a. Temporary work processes during the transition

b. Collaboration tools

c. Handling problems and exceptions

d. Interpersonal communications

8. Training during a change effort typically focuses on all but one of the following:

a. How to be successful during the change

b. How to be successful before the change

c. How to be successful after the change

d. How to be successful in other functions

9. Adamu, a change manager, is designing training on change management for HCM&D

staff. He should include the following as learning objectives for his audience except:

a. How to personally deal with change

b. How to communicate the change Service wide

c. How to succeed in a changing environment

d. What the change actually entails

10. Tina is trying to conduct a training needs assessment for targets in Finance and Accounts
Department towards a project go-live. She has limited time. The best method for Tina to
use in gathering data is:

a. Interviews

b. Surveys

c. Observation

d. Expert judgement

11. When managing resistance to a large, radical change in a change ready organization,
the amount of training is likely to be:

a. Low

b. Medium

c. High

d. None

12. The Business Readiness Assessment is conducted periodically but typically near the
completion of the development and testing work and results in:

a. Communicate/ No-Communication decision

b. Train/ No-Training decision

c. Go/ No-Go decision

d. Plan/No-plan decision

13. In assessing adequacy of Technology/Infrastructure in readiness for go-live, it is necessary

to check whether:

a. Network/Internet connectivity is regular and adequate

b. A business process manual has been created

c. All ICT staff are available

d. All the project trainings have been carried out

14. What is change management?

a. Engaging/sensitizing staff on projects

 b. All approaches to prepare and support individuals, teams and organizations in
making organizational change

c. A different kind of project management that focuses on staff

d. Deploying ICT solutions in organizations

15. David is managing change for a solution deployment. When training employees on a
big-picture view of the new environment, he should address the following questions
except:

a. What does the new environment look like?

b. How long will this new environment last?

c. What is my role in the new environment?

d. When will the new environment go-live?

16. An informal, one-on-one training that emphasizes interactive discussion and hands-on
practice is:

a. Coaching

b. Help Tools

c. Self-Study

d. Classroom learning

17. In assessing adequacy of Sustenance Framework in readiness for go-live, it is necessary to

check the following except, whether:

a. A Training Plan has been developed

b. Post-implementation support will be provided

c. Necessary resources have been put in place

d. A Benefits Tracker has been developed

18. You are designing a Change Readiness Assessment questionnaire for your project.
Possible metrics to measure include the following except:

a. Awareness of the project, changes and benefits to staff

b. Leadership engagement on the project

 c. Staff perception of the project

d. Staff knowledge of the desired outcomes

19. A successful analysis of Training Needs should produce the following key outputs except:

a. Training Messages

b. Training Audience

c. Training Curriculum

d. Training duration

20. In assessing adequacy of Work Tools in readiness for go-live, it is necessary to check
whether:

a. Staff remuneration has been provided

b. Computers and job aids have been provided

c. Adequate training has been provided

d. Staff perception has been taken into account

21. The following categories of staff are usually considered for training except:

a. Staff occupying newly created roles

b. Staff soliciting for training and coaching

c. Staff with expanded job functions

d. Management staff

22. When defining training standards and tools, templates are usually obtained for the
following:

a. Training Manual

b. Training Curriculum

c. Training duration

d. All of the above

23. In assessing adequacy of Communications in readiness for go-live, it is necessary to

check the following except whether:
 a. Adequate awareness has been created

b. A feedback mechanism has been put in place

c. A Communications Plan has been created

d. A People Management Strategy has been developed

24. When designing training, the smallest unit of instruction is called a:

a. Course

b. Module

c. Curriculum

d. Semester

25. Which of these is a training delivery vehicle?

a. Instructor-Led Training

b. Interviews

c. Preparing reports

d. Sensitization

26. A training approach which combines multiple training delivery vehicles is called:

a. Integrated

b. Combined

c. Confused

d. Blended

27. In conducting a Change Readiness Assessment, data may be collected using the
following tools except:

a. Expert judgment

b. Questionnaires

c. Interviews

d. Social media

28. Which of these training delivery vehicles is usually used after go-live:
 a. Instructor-Led Training

b. User acceptance testing

c. Performance Simulations

d. Online help

29. A quick reference guide for simple tasks and information to minimize effort in performing
tasks on the job is:

a. Performance Simulations

b. Job Aid

c. Practice Environment

d. Sandbox

30. Change Interventions generally include the following except:

a. Communications

b. Training

c. Coaching

d. Motivation

31. What is organizational change?

a. Changes that take place within an organization

b. Changes that take place in the government

c. Changes that take place in the home

d. Changes that don’t take place

32. Who is involved in organizational change?

a. Change management office only

b. ICT and PMO only

c. Field Operations group only

d. Management, change drivers and affected staff

33. Which of the following is a benefit of managed organizational change?

 a. Change management staff get paid DTA

b. It improves project outcomes and ROI

c. It ensures proper communications in the organization

d. It motivates all staff

34. All but one of the following are barriers to organizational change

a. Employee resistance

b. Resistance from middle managers

c. Budget constraints

d. Leadership involvement

35. Change manager duties vary from organization to organization, but their goal remains
the same. Which of the following statements best describes this goal?

a. To go on sensitization visits

b. To plan, manage and execute change initiatives/activities

c. To report to senior management staff that don’t comply

d. To be a training provider for the organization

36. The following are drawbacks to organizational change except

a. They increase the chances of project success

b. They can be expensive sometimes due to required investment

c. They carry associated risks

d. They can interrupt operations

37. When should organizational change take place?

a. Only in 2020

b. Only in first two quarters

c. When necessary

d. After management retreat

38. The following should be communicated during a change initiative EXCEPT

 a. What is changing

b. How it is changing

c. Expected impact

d. Training plan

39. What is enterprise change management?

a. Communicating changes that occur in a project before, during and after the
completion of the project

b. Sensitizing staff on management directives directly related to the execution of

projects or initiatives

c. Systematic deployment of change management skills, tools and processes

throughout an organization

d. Application of tools, skills, knowledge and processes towards delivering a unique

product or service

40. All but one of the following are goals of organizational change management

a. Instill organizational agility and the ability to respond to increasing amounts of

change

b. Create competitive advantage

c. Ensure all projects deliver people-dependent ROI

d. Ensure project sponsors always accept the deliverables

BUSINESS ANALYSIS

1. Which of the statements below describes the job function of a business analyst?

a. Working with relevant stakeholders to ensure delivery of project objectives to time, on

schedule and under budget.

b. Working with stakeholders to ensure change succeeds

c. Working with stakeholders to understand business needs and recommend

appropriate solutions
 d. None of the above

2. Which of the following is NOT a skill required by a business analyst?

a. Analytical and creative thinking skills

b. Mathematical skills

c. Communication skills

d. Business and industry knowledge

3. Which of the following statements is correct about business requirements?

a. Business requirements are the characteristics of a proposed system from the

viewpoint of the system’s end-user

b. Business requirements are the official concept notes prepared for the user by the
department

c. Business requirements are the same as the project initiation brief

d. Business requirements are the same as the project charter

4. Which of the following elements of a SWOT analysis will be identified by an analysis of the
external environment of an organization?

a. Weaknesses and Threats

b. Opportunities and Threats

c. Strengths and Opportunities

d. Strengths and Weaknesses

5. Which of the following is an example of a functional requirement?

a. The system must allow the user to amend customer details.

b. The system must be password protected.

c. The system must comply with the Data Protection Act.

d. The system must output all reports within five minutes.

6. What is the objective of benefits realization?

 a. To check that predicted benefits have been achieved.

b. To check that the project objectives have been met.

c. To check that users realize that change has taken place.

d. To check that benefits have been properly identified.

7. Which one of the following types of stakeholders will actively work for the success of the
project?

a. Supporter.

b. Champion.

c. Critic.

d. Blocker.

8. A business case for a new system has to consider the effect of a proposal on inter-
departmental relations. In which section of the business case would this effect be
considered?

a. Cost/benefit analysis.

b. Risk assessment.

c. Impact assessment.

d. Options considered.

9. What does ‘UAT’ mean?

a. User access test

b. User acceptance template

c. User acceptance test

d. User acknowledgement test

10. What does ‘BRD’ mean in business analysis?

a. Business Requirements Document

b. Business Related Document

c. Business Regular Document

d. Business Registration Document