Scribd Logo
Upload

Welcome to Scribd!

  • 244 views

    Front Desk Checklist B' SHIFT: 1500 - 2300HRS Name: - OCC: - % Date: - ARR: - DEP

    Uploaded by

    Muhammad Reynaldi
    This front desk checklist outlines tasks for the 1500-2300 shift including: 1) Checking communication books, briefing notes, emails, guest lists and more. 2) Preparing for arrivals and departures, and following up on reservation traces. 3) Ensuring welcome towels and show rooms are adequately stocked. 4) Checking guests into the system and updating bills and folios. 5) Recording and following up on guest requests within 10 minutes. 6) Completing cashier closure including audits, counts and reports. 7) Handing off tasks to the next shift.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Front Desk Checklist B' SHIFT: 1500 - 2300HRS Name: - OCC: - % Date: - ARR: - DEP

    Uploaded by

    Muhammad Reynaldi
    244 views1 page
    This front desk checklist outlines tasks for the 1500-2300 shift including: 1) Checking communication books, briefing notes, emails, guest lists and more. 2) Preparing for arrivals and departures, and following up on reservation traces. 3) Ensuring welcome towels and show rooms are adequately stocked. 4) Checking guests into the system and updating bills and folios. 5) Recording and following up on guest requests within 10 minutes. 6) Completing cashier closure including audits, counts and reports. 7) Handing off tasks to the next shift.

    Original Description:

    Original Title

    Front Desk Checklist B

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This front desk checklist outlines tasks for the 1500-2300 shift including: 1) Checking communication books, briefing notes, emails, guest lists and more. 2) Preparing for arrivals and departures, and following up on reservation traces. 3) Ensuring welcome towels and show rooms are adequately stocked. 4) Checking guests into the system and updating bills and folios. 5) Recording and following up on guest requests within 10 minutes. 6) Completing cashier closure including audits, counts and reports. 7) Handing off tasks to the next shift.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    244 views1 page

    Front Desk Checklist B' SHIFT: 1500 - 2300HRS Name: - OCC: - % Date: - ARR: - DEP

    Uploaded by

    Muhammad Reynaldi
    This front desk checklist outlines tasks for the 1500-2300 shift including: 1) Checking communication books, briefing notes, emails, guest lists and more. 2) Preparing for arrivals and departures, and following up on reservation traces. 3) Ensuring welcome towels and show rooms are adequately stocked. 4) Checking guests into the system and updating bills and folios. 5) Recording and following up on guest requests within 10 minutes. 6) Completing cashier closure including audits, counts and reports. 7) Handing off tasks to the next shift.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Front Desk Checklist ‘B’ SHIFT: 1500 – 2300HRS

    Name : ________________ OCC : __________%


    Date : ________________ ARR : __________ DEP : __________

    Name Time Time Remark


    Description Check Check
    I II
    Communication Book – Read and Sign Off
    Refresh Briefing Notes
    Attend Briefing / Check Grooming
    Handing over the cash float
    Checking email
    Replenish the stationeries and collaterals
    Check pending arrival list, departure list, the updated guest in house,
    reservation tracing list
    Preparation for group arrival / pre arrival group check in (if any)
    Prepare the form A for the next day and attached it with the
    correspondence
    Following up on the ‘reservation tracing list’ and resolve it
    Maintain show rooms (if any), HK has to inform if it is in Dirty Status
    Ensuring the Welcome Towels are adequate for the day, send the soil
    towels to HK for washing
    Following up for the pending Expected Arrival to HK and get it onto
    VCI status
    Ensuring to check in the guest on the system and updating them onto
    PMS
    Receiving the outlet bills, sign the expedition log and verify onto the
    Guest Folio
    All the Outlets bills must be slot in to Bucket Check once it is verified
    Make sure No arrival pending (If any, follow it up by calling the guest)
    and No departure pending.
    Recorded all the request onto ‘Guest Request Log Sheet’ and follow it
    up within 10 minutes
    Any Paid Out, Rebate, Adjustment, Correction must be on approval
    Cashier closure must be complete with all the correspondences (credit
    card, reservation correspondences, vouchers, etc)
    Print the EDC Cashier audit and summary 2 Times
    Count the remittance and balancing the cash float
    Slot in the remittance and cashier closure report in the designated
    area
    Handing over the traces, pending arrival, pending departure to “C”
    shift

    FOM ___________________ Time ___________________

    You might also like