MGT Kaushlendra 20190401 000341

1.
Analyze the information given in the case study and describe and link various concepts,
theories, and models of Organizational Behavior which are applicable to Le Moulin
Blanc Hotel case study.
The case study is about the hotel named Le Moulin Blanc. This case study has been
presented from the point of view of Elizabeth Lapsik who was working at this hotel as an
employee. She joined the hotel as an employee of sales and marketing department. When
she joined the hotel, there were many other employees who joined the hotel at different
posts. Those six employees were hired as receptionists. There was a front office manager,
a chief financial officer, a senior director and his secretary and also housekeepers. Elizabeth
Lapsik observed that there was no Human resource department in the hotel. Thus lack of
leadership at the organization was the main factor which was responsible for its poor
performance. Hotel was ready to inaugurate in the month of June, but the employees of the
company observed that 15th floor of the hotel was not yet ready to be started. There was poor
workman ship at the hotel, due to which various tasks were incomplete. But the process of
registration for the month of June and early July was started. The hotel owner claimed that
the 15th floor of the hotel will be completed in the month of November. Elizabeth Lapsik
observed various wrong things at the hotel. The major issue was the absence of the human
resource department and another biggest amazing fact was that none of the employees had
ever met the owner of the hotel. The hotel tried their best for their marketing but they did not
remain successful in receiving as many guests as they were expecting. Here poor
organizational structure was responsible for the unsuccessful activities of the hotel.
From this entire situation, Elizabeth Lapsik observed that the main reason behind the failure
of the organization in the achievement of its objective is the mismanagement in the

organization. There was poor form of leadership. The hotel was not linked to any catering
services for treatment of the guests. Employees were not being paid salaries on time. All
these factors of poor organizational performance and organizational structure led to failure
of the organization in achievement of its objectives.
2. What was the level of employee satisfaction and motivation in Le Moulin Blanc Hotel?
Also identify the factors responsible for the high/low employee satisfaction and
motivation.
There was low level of motivation of employees in Le Moulin Blanc Hotel. The
surprising fact was that no employee had ever met the owner of the restaurant.
Employees were not at all satisfied from their salaries. Thus they started looking for
another options. Economic crisis of 2008 was the high time for hotel, when employees
started looking for other jobs. Management of the hotel was continuously doing efforts to
save their money, thus they were continuously cutting the salaries of the employees. They
were not motivated towards the achievement of the objectives of the organization. There
was no source of motivation for the employees to increase their efficiency. Shortage of
employees at the hotel was also resulted into low productivity. The hotel started imposing
fines on each and every activity of employees and increase the shift hours of the
employees but did not increase their salaries. Thus it led to low level of motivation of
employees as well as dissatisfaction from their jobs.
3. What were various individual/group behaviors in organizational contexts of Le Moulin
Blanc Hotel which contribute to or detract from organizational performance (i.e.,
organizational efficiency, effectiveness, and productivity)

Organizational efficiency, effectiveness and productivity of the organization were
affected by almost all the departments of the hotel. The major issue was the absence of
the human resource department. Human resource department in every organization is
considered as the head of the organization which is responsible for the smooth working of
all the departments of the organization. The mismanagement in the hotel was the main
consequence of this absence of human resource department. Due to this mismanagement,
overall functioning of the hotel was affected. The employees of the company were not
serious towards their work. They were not motivated towards the achievement of the
objectives of the organization. There was no source of motivation for the employees to
increase their efficiency. Moreover, when the hotel started cutting their salaries, by
imposing irrelevant fines to cover their expenses, they started looking for other options.
Shortage of employees at the hotel was also resulted into low productivity. From this
entire situation, Elizabeth Lapsik observed that the main reason behind the failure of the
organization in the achievement of its objective is the mismanagement in the organization.
There was poor form of leadership. The hotel was not linked to any catering services for
treatment of the guests. Employees were not being paid salaries on time. All these factors
were responsible for the poor organizational performance at Le Moulin Blanc Hotel.
4. Were there any ethical issues and dilemmas associated with the behavior of
individuals/groups (both employees and management) in Le Moulin Blanc Hotel?
There were various ethical issues associated with the behavior of individuals/groups such
as decision making process, compliance and governance issues, diversity and respectful
workplace. There was poor decision making process at the hotel. There was no human
resource department who could observe the activities of the employees. Thus the
employees of the company were not serious towards their work. But the organization was
expecting a lot from their employees. These high expectations proved overburden for the
employees. This pressure of work also led to frustration among them. All these factors
were the result of poor governance of the hotel. All the employees were trying to impose
their tasks on others. Some sincere employees such as Elizabeth Lapsik observed the
situation and tried to motivate others but remain unsuccessful due to various other
uncontrollable factors.
5. Discuss, using your own experiences/research that how organizational variables (e.g.,
culture, politics, structure, etc.) lead to organizational citizenship, performance, or
dysfunctional behaviors.
There is direct relationship between organizational culture, politics and structure and
organizational citizenship and performance. Every organization is required to make
necessary efforts to judge the variable which have affect on the performance and
functioning of organization. Culture and structure of the organization plays a crucial role
in affecting overall efficiency of the hotel. A strong organizational culture boosts the
motivation of the employees towards the achievement of objectives of organization and
further increases their efficiency. When the employees of the company are satisfied from
their job, it will automatically increase the effectiveness of the organization. Lack of
organizational efficiency and effectiveness were the main factors for the failure of Le
Moulin Blanc Hotel. Managers and higher authorities of the company play an important
role in creating a supportive, friendly and trustworthy environment at the organization.
Flexible working option for employees makes them stress free which will increase their
efficiency and consequently improve organizational effectiveness. Thus culture and
structure of the organization plays an important role in increasing its performance.

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1.

theories, and models of Organizational Behavior which are applicable to Le Moulin

Blanc Hotel case study.

of the organization in the achievement of its objective is the mismanagement in the

of the organization in achievement of its objectives.

employees as well as dissatisfaction from their jobs.

3. What were various individual/group behaviors in organizational contexts of Le Moulin

Blanc Hotel which contribute to or detract from organizational performance (i.e.,

organizational efficiency, effectiveness, and productivity)

the human resource department. Human resource department in every organization is

consequence of this absence of human resource department. Due to this mismanagement,

organization in the achievement of its objective is the mismanagement in the organization.

individuals/groups (both employees and management) in Le Moulin Blanc Hotel?

culture, politics, structure, etc.) lead to organizational citizenship, performance, or

organizational citizenship and performance. Every organization is required to make

motivation of the employees towards the achievement of objectives of organization and

role in creating a supportive, friendly and trustworthy environment at the organization.

structure of the organization plays an important role in increasing its performance.

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