Terms and Conditions Governing the Issuance

and Use of BDO Installment Card

1. The CARD. The CARD is the sole property of BDO Unibank, Inc. (ISSUER). It is non-transferable and
its use shall be subject to ISSUER’s existing policies, regulatory rules and regulations, and to the
parameters, rules or guidelines of Mastercard® as the same may be amended or supplemented from
time to time.
Upon request of the CARDHOLDER and/or if deemed qualified by the ISSUER, CARDHOLDER agrees
to the issuance of another CARD.
2. CARDHOLDER. The CARDHOLDER refers to both Principal and Supplementary Cardholders to
whom the CARD is issued.
When offered and made available by ISSUER as a CARD feature, Principal CARDHOLDER may apply
for issuance of Supplementary Card. Principal CARDHOLDER shall be liable for all purchases, cash
availments and cash advances made through the use of the Supplementary Card. The use of
Supplementary Card shall also be governed by these Terms and Conditions. Any reference to the
CARD issued to the Principal CARDHOLDER shall also apply to the Supplementary Card. Should the
Principal CARDHOLDER request for cancellation of a Supplementary Card, Principal CARDHOLDER
agrees to pay all outstanding obligations incurred by the Supplementary CARDHOLDER.
3. Use of the CARD. Use of the CARD is subject to these Terms and Conditions or as amended from time
to time. CARDHOLDER’s signature at the back of the CARD and/or his/her use of the CARD, with or
without signing any CARD application form, signifies his/her agreement with the Terms and
Conditions here.
4. CARD Validity, Renewal and Replacement. Unless terminated or cancelled earlier, the CARD shall be
valid from the issue date up to the last calendar day of the month indicated on its face. Renewal or
replacement of the CARD will be at the sole discretion of ISSUER. Should ISSUER opt not to renew or
replace the CARD, ISSUER may demand immediate full payment of CARDHOLDER’s outstanding
obligation.

ISSUER may change the CARD number or expiry date, or both, of a replacement CARD issued to
CARDHOLDER. CARDHOLDER is responsible for communicating this change to any party with whom
CARDHOLDER may have existing payment arrangements.
5. CARD Activation. Unless otherwise permitted by law or regulation, the CARD shall be activated upon
the request of the CARDHOLDER. CARDHOLDER also agrees that for as long as the CARD is with
usage, whether CARD is activated or not, the CARDHOLDER’s account will continue to incur fees.
6. CARDHOLDER Information and Consent. CARDHOLDER authorizes ISSUER, its parent company,
and its subsidiaries and affiliates (“Related Companies”) to the extent allowed by law to do the
following:
a. To make whatever credit investigations necessary to ascertain CARDHOLDER’s credit standing
and financial capability;
b. To ask and/or release, disclose, submit, share, or exchange any CARDHOLDER’s credit history or
CARD account information and reports as they may deem fit including, but not limited to,
delinquent, past due or litigation status of CARD account, full payments or settlement of
previously reported CARD account and other CARD account updates to consumer reporting or
reference agencies, government regulatory agencies, and to banks or financial institutions, credit
card companies, creditors, loyalty program partners, merchant partners or third parties;
c. To submit, disclose, and transfer to any and all credit information service providers of any
information, whether positive or negative, relating to CARDHOLDER’s basic credit data (as defined
under R.A. 9510) with the ISSUER as well as any updates or corrections thereof;
d. To inform CARDHOLDER about its promotional offers, advertisements and surveys through mail,
email, fax, short messaging service (SMS), telephone or any other means of communications. For
this purpose, CARDHOLDER allows ISSUER to use or share with Related Companies, third parties,
agents and representatives information CARDHOLDER has provided and/or information derived
from external sources for Related Companies, third parties, agents and representatives to offer
products to CARDHOLDER;
e. To send broadcast and push messages as well as notices and announcements via broadcast
messaging service, multimedia messaging service, and SMS to CARDHOLDER.
 If CARDHOLDER wishes to be excluded from the recipient lists, CARDHOLDER has to call
BDO Customer Contact Center or follow the opt-out instructions regularly sent to CARDHOLDER.
Moreover, if CARDHOLDER finds any incorrect entry in the information held by ISSUER or in the
information provided by ISSUER to a consumer reporting or reference agency, he/she has to call BDO
Customer Contact Center for the appropriate action to be taken.

7. Responsibilities of CARDHOLDER. CARDHOLDER shall be liable to ISSUER for any and all amounts
charged to the CARD, including cash advances, cash availments, finance charges, applicable fees and
charges, whether CARD is activated or not, whether incurred in the Philippines or abroad, and
whether authorized or unauthorized by CARDHOLDER, subject only to the provisions of Section 11.
CARDHOLDER also agrees to accept and pay for such charges without the necessity of a proof of a
signed charge or sales slip, even without actually receiving a Statement of Account (“SOA”), whether
in printed or electronic form, and regardless of the manner of collection used.

CARDHOLDER agrees to pay for all Peso transactions incurred via installment which may be subject
to (a) the regular monthly add-on interest rates; or (b) zero percent interest. Finance Charge and other
applicable fees may still apply if CARDHOLDER does not pay his/her monthly installment
amortization in full. Request for acceleration of charging the total remaining unbilled balance may be
accommodated subject to a fee. CARDHOLDER further agrees that Peso transactions with mail,
telephone order, internet or retail merchants located outside the Philippines may be subject to an ad
valorem tax at the applicable rate, added to the Peso transaction.

CARDHOLDER acknowledges that ISSUER shall assign a Personal Identification Number (PIN), which
shall be kept in confidence, to draw Cash Advances from designated Automated Teller Machines
(ATM).

CARDHOLDER agrees that the charge or sales slip signed by CARDHOLDER for every purchase, or
the transaction record for Cash Advances drawn using the CARD from any authorized ATM, shall
serve as the written application from CARDHOLDER to purchase the foreign exchange necessary to
cover all non-trade transactions using the CARD as required by the Manual of Regulations on Foreign
Exchange Transactions.

CARDHOLDER acknowledges that the care and safety of the CARD is his/her responsibility, and
agrees to safeguard it against loss, theft, and fraudulent or unauthorized use.

8. Foreign Currency Transactions. For Card products billed in Philippine Pesos, all transactions made
in foreign currencies other than U.S. Dollars will be converted to U.S. Dollars by Mastercard before
being converted to Philippine Peso by the ISSUER. For Card products billed in U.S. Dollars, all
non-U.S. Dollar transactions will be converted to U.S. Dollars by Mastercard.
Cross Border Fee and Foreign Exchange Conversion Fee shall be applied on the converted amount in
Philippine Peso or U.S. Dollars, depending on the card billing currency.
For transactions made in the Philippines in currencies other than the billing currency, only the Foreign
Exchange Conversion Fee shall be applied.
For U.S. Dollar or non U.S. Dollar transactions converted to Philippine Peso at point-of-sale whether
made in or outside the Philippines or online, a Cross Border Fee charged by Mastercard shall be
applied on the converted amount.

9. Cash Availments. Subject to the approved and available Credit Limit of the CARDHOLDER,
CARDHOLDER may apply for Cash Availments, subject to the required minimum amount, at ISSUER’s
designated branches, or through any additional availment channel that may be provided by ISSUER in
the future. ISSUER reserves the right to require documents from the CARDHOLDER when applying
for Cash Availments. CARDHOLDER acknowledges that ISSUER has the absolute and exclusive right
to approve/decline Cash Availment applications. CARDHOLDER agrees that all Cash Availments,
through whichever channel availed, including Cash Availments made by the CARDHOLDER and
authorized by the ISSUER to go beyond the CARDHOLDER’s assigned Credit Limit, shall be
conclusively presumed to have been personally made by him/her. CARDHOLDER agrees to pay the
Installment Availment Fee and interest on Cash Availments at the rate agreed upon by the
CARDHOLDER as evidenced by the availment form, cash availment slip, charge slip, other documents
signed by the CARDHOLDER, or online or verbal confirmation via recorded line upon drawing Cash
Availment. The Installment Availment Fee is non-refundable and will be payable even if Cardholder
decides to pay the entire remaining Cash Availment balance before the end of the payment term.

The monthly amortization due from the drawing of Cash Availments shall be included in the
computation of the Minimum Amount Due on Payment Due Date.
10. Membership Fees. To be entitled to the CARD’s privileges and benefits, CARDHOLDER shall pay
Membership Fee as the ISSUER may require. ISSUER reserves the right to amend the privileges and
benefits of the CARD as well as the CARD’s Credit Limit. The continued use of the CARD shall be
construed as acceptance by CARDHOLDER of the amended terms, benefits, Credit Limit, and fees. All
paid Membership Fees are non-refundable even if the credit privileges are suspended or terminated, or
even if CARDHOLDER cancels the CARD before its expiry date. Upon BDO’s discretion, the Membership
Fee shall be charged to the CARD account or CARDHOLDER upon first usage of the CARD account
on retail purchase or cash availment and annually thereafter, or charged on the first anniversary of the
CARD and annually thereafter.

11. Loss of the CARD. The Lost Card Protection (LCP) feature relieves the CARDHOLDER of any financial
liability resulting from fraudulent or unauthorized use of the CARD from the time the report of loss or
theft is received by BDO Customer Contact Center. Prior to the receipt of such report,
CARDHOLDER expressly agrees to be held liable to ISSUER and to pay for any and all transactions,
purchases, and charges made or incurred from the use of the lost or stolen CARD. A reasonable fee
shall be charged to CARDHOLDER to cover the replacement cost of a lost CARD.

12. Use of the Credit Limit. CARDHOLDER will be given a Credit Limit expressed in the Philippine
currency which CARDHOLDER may use for retail transactions or for drawing Cash Advances and
Cash Availments. This will be the maximum allowable combined transaction, Cash Advance and Cash
Availment amount of the Principal and Supplementary CARDHOLDERS, at any given time, unless
ISSUER authorizes a transaction in excess of the CARDHOLDER’s Credit Limit.

ISSUER may assign a lower sub-limit for the Supplementary Card. This will be the Supplementary
CARDHOLDER’s Credit Limit. The Supplementary CARDHOLDER’s Credit Limit forms part of the
Principal CARDHOLDER’s Credit Limit.

CARDHOLDER agrees that transactions made in installment form part of the approved Credit Limit
unless a separate installment limit is specifically designated by ISSUER and the principal amount of any
installment transaction shall be debited from the available Credit Limit. CARDHOLDER may call
BDO Customer Contact Center to check his/her available Credit Limit. CARDHOLDER
understands that his/her transaction can be declined if CARDHOLDER has no sufficient Credit Limit.
ISSUER reserves the right to authorize a transaction, Cash Advance or Cash Availment that is more
than the CARDHOLDER’s assigned Credit Limit.

CARDHOLDER agrees to monitor his/her balance so as not to exceed the approved Credit Limit.
Should the Outstanding Balance at any time exceed the approved Credit Limit, ISSUER reserves the
right to decline any transaction or suspend the Credit Card privileges of CARDHOLDER. The
excess of the Credit Limit may be considered immediately due and demandable without need of
further notice or demand.

At its sole option and at any time, ISSUER may increase or decrease CARDHOLDER’s Credit Limit
including Cash Availment limit and allowable limit in excess of the assigned Credit Limit to an amount
to be determined by ISSUER, and ISSUER is not obliged to notify CARDHOLDER of such increase or
reduction. Should the Outstanding Balance exceed the reduced Credit Limit, the excess may become
immediately due and demandable without need for further notice or demand.

In case a CARDHOLDER is issued two (2) or more BDO Credit Cards, CARDHOLDER agrees that
ISSUER may, at its sole discretion, give CARDHOLDER a separate Credit Card Limit for each of the
BDO Credit Cards issued or a consolidated Shared Credit Card Limit (SCCL) for all, or a combination
of the foregoing for the existing and future BDO Credit Cards, expressed in Philippine Pesos. Unless
otherwise provided, SCCL is the Credit Limit assigned to a CARDHOLDER across all issued BDO
Credit Cards. In addition to existing Credit Cards, all future BDO Credit Cards may share the same
SCCL. Request for increase in Credit Limit may be accommodated subject to the submission of
required documents.

In case of default in the payment of CARDHOLDER’s obligation on one or more Credit Cards, ISSUER
may at its sole discretion, revoke CARDHOLDER’s right to use all or any of the Credit Cards and
demand immediate payment of all outstanding amounts under the Credit Cards.

13. Accredited Establishment. ISSUER shall not be liable to CARDHOLDER if, for any reason, the CARD
is not honored by an accredited establishment. ISSUER shall not be liable for any and all claims for
damages as a result of the refusal of any merchant to honor the CARD. Any dispute between
CARDHOLDER and the accredited establishment shall not affect CARDHOLDER's obligation to the
ISSUER arising from the use of the CARD.
 In case of reversal of a transaction where merchant permits a refund, the ISSUER will not be
accountable for any loss on the part of the CARDHOLDER due to foreign exchange difference
between the transaction date and the refund posting date.

14. Statement of Account (SOA). SOA will be sent to CARDHOLDER’s email address provided in the
Card application form or in the latest notice of change of email address in the records of ISSUER’s
Credit Cards Unit or at the available email address on record of CARDHOLDER with the ISSUER. A
printed form of the SOA shall only be sent to the CARDHOLDER’s registered billing address as
indicated in the Card application form or in the latest notice of change of billing address in the records
of ISSUER’s Credit Cards Unit or at the available address on record of CARDHOLDER with the ISSUER
only when 1) no email address was provided or available on record with ISSUER, or 2) CARDHOLDER
requested to receive a printed form. ISSUER may also send the SOA via other means of delivery.

CARDHOLDER shall examine the SOA and notify ISSUER in writing for any billing error, discrepancy
or question not later than thirty (30) calendar days from Statement Date. CARDHOLDER agrees that
in the event of any reported error or fraudulent transaction, ISSUER reserves the right to make a
correction in the SOA only after investigating and confirming such error or transaction within a
reasonable time. In case of non-receipt of SOA, CARDHOLDER must immediately inform the ISSUER
about it and ask for the amount due. CARDHOLDER agrees that the obligation to pay the amount due
on or before Payment Due Date is not in any manner dependent upon the receipt of the SOA.

All other Terms and Conditions stated in the SOA shall form an integral part of these Terms and
Conditions by way of reference. In case of conflict between the SOA and these Terms and Conditions,
the latter shall prevail.

15. Outstanding Balance and Minimum Amount Due. Outstanding Balance is the sum of the following:
(a) unpaid balance from the previous SOA; (b) new transactions posted within the current statement
period; (c) Fees and Charges; and (d) installment and cash availment amortization/s. The Minimum
Amount Due is the amount to be paid by CARDHOLDER on or before the Payment Due Date. It is the
sum of the following:
a. A percentage of the outstanding balance (less Installment Amortization and Cash Availment
Amortization, if any
b. Installment Amortization
c. Cash Availment Amortization
d. Overdue Amount
Or a set minimum amount, whichever is higher. In case of default, ISSUER may demand payment of
the outstanding obligation in full.

16. Card Payment. CARDHOLDER must pay in cleared funds the Outstanding Balance or at least the
Minimum Amount Due on or before the due date (“Payment Due Date”) as indicated in the SOA.
CARDHOLDER who, upon determination by the ISSUER, is, or subsequently becomes Director,
Officer, Stockholder (“DOS”) or a Related Interest (“RI”) of the DOS (spouse or relative within the first
degree of consanguinity or affinity [i.e. children, children-in-law, parents, parents-in-law]), as defined
in the Manual of Regulations for Banks (“MORB”) may be required by the ISSUER to pay the entire
Outstanding Balance, including unbilled installment and cash availment amortizations, on or before
the Payment Due Date as required by existing regulation. The ISSUER reserves the right to suspend or
cancel the CARD upon determination that the CARDHOLDER is DOSRI. If the Payment Due Date falls
on a Saturday or Sunday or a regular national holiday, Payment Due Date is automatically moved to
the next business day.

In case CARDHOLDER is issued two or more CARDs, CARDHOLDER authorizes ISSUER to the extent
permitted by law, without any obligation on its part and without prior notice, to apply
CARDHOLDER’s payments to any of the CARD accounts of the CARDHOLDER. CARDHOLDER
further authorizes ISSUER, without any obligation on its part and without prior notice, to likewise
apply to any of the CARDHOLDER’s outstanding obligations with ISSUER any payments made by
CARDHOLDER or amounts due the CARDHOLDER resulting from overpayments.

17. Finance Charge. If CARDHOLDER opts to (a) pay the Minimum Amount Due, (b) pay any amount less
than the Outstanding Balance, or (c) make a cash advance transaction, CARDHOLDER shall be
deemed as availing against his/her credit line with ISSUER and agrees to pay the corresponding
finance charges or interest rates on all obligations at a rate determined by ISSUER. The ISSUER may
change the rate from time to time and CARDHOLDER will be advised through the SOA or other means
of communication.

Using the average daily balance method (excluding current billing cycle purchase transaction), the
 prevailing finance charge will be computed upon the following: the sum of (a) the outstanding balance
of the previous SOA as reflected in the current SOA from the start to the end of the current billing
period, and (b) Cash Advance and Cash Advance fees posted during the current billing period from
transaction date to the end of the current billing period, less any payments and credits posted during
the current billing period, from their posting dates to the end of the current billing period.

Any unpaid amount as of the Payment Due Date shall be deemed payable on the next Payment Due
Date. If CARDHOLDER pays the Outstanding Balance in full by its Payment Due Date, but previously
had an outstanding balance from the previous SOA reflected in the current SOA, the said outstanding
balance from the previous SOA will still incur Finance Charge computed from the start of the current
billing period up to the full payment date (“Residual Interest”). No finance charge will be computed on
any credit balance.

18. Late Payment Charge. If no payment is received on or before the Payment Due Date indicated in the
SOA or if payment made is below the Minimum Amount Due, a Late Payment Charge shall be
imposed for every month of delay or a fraction of a month’s delay. CARDHOLDER agrees to pay late
payment charges or other charges for any overdue amount at a rate determined by the ISSUER.
Unpaid Late Payment Charges shall form part of the Outstanding Balance and shall continue to incur
Finance Charges every month until the balance is fully settled.

19. Fees and Charges. Fees and charges such as Installment Availment Fee, Finance Charge, Late
Payment Charge, Membership Fee, Cash Advance Fee, Gambling or Gaming Fee, lost CARD
replacement fee, returned check penalty fee, fee for closed accounts and/or accounts with
insufficient funds under an Auto-Debit Arrangement (ADA) Facility, if applicable, and other applicable
fees may be charged to the CARD account from time to time. ISSUER may revise the fees and charges
mentioned in these Terms and Conditions.

20. Installment Processing Fee. If the CARDHOLDER pays in full the Outstanding Balance of his/her
installment transaction or Cash Availment before the end of the payment term (as advised to the
CARDHOLDER), CARDHOLDER agrees to pay an Installment Processing Fee at a rate determined by
the ISSUER. The Installment Processing Fee shall form part of the Outstanding Balance and shall
continue to incur finance charges every month until the balance is fully settled.

ISSUER reserves the right to change the Installment Processing Fee as it may deem necessary and the
CARDHOLDER will be advised of such revisions.

21. Delinquency. The CARD shall be deemed delinquent when the Outstanding Balance exceeds the
Credit Limit or when CARDHOLDER fails to pay at least the Minimum Amount Due, or the entire
Outstanding Balance, as the case may be, on or before the Payment Due Date indicated in the SOA.
In case of delinquency, ISSUER shall have the right to suspend or cancel CARD privileges, and the
Outstanding Balance shall become immediately due and demandable without notice or demand.
CARDHOLDER shall continue to pay Membership Fees until the obligation is fully settled.

22. Events of Default. CARDHOLDER shall be considered in default, irrespective of the reasons for its
occurrence and regardless of whether it is voluntary or involuntary, when any of the following events
occurs:
a. CARD account of the CARDHOLDER turns delinquent;
b. False information is provided in the CARD application form or required information is not
disclosed;
c. ISSUER receives any legal process against a substantial portion of the property, income, assets of
CARDHOLDER;
d. CARDHOLDER is suspended or separated from employment or his/her business operations are
suspended or closed;
e. CARDHOLDER is charged with, convicted, or is under investigation for violation of Republic Act
No. 8484 (Access Devices Regulation Act of 1998) or the Revised Penal Code of the Philippines or
any other penal laws or regulations; or when ISSUER finds prima facie evidence to charge
CARDHOLDER with a violation of any of the provisions of the said laws or regulations;
f. CARDHOLDER fails to pay any other amount due and owed to ISSUER or its Related Companies,
or fails to fulfill any other undertakings or obligations to ISSUER or its Related Companies;
g. CARDHOLDER dies or becomes legally incapacitated or insolvent; or
h. An event or circumstance transpires that, in ISSUER’s reasonable opinion, will adversely affect the
CARDHOLDER’s performance or payment of obligations under these Terms and Conditions.

23. Consequences of Default. The following shall be the consequences of default, whether singly,
concurrently, or successively:
 a. The entire unpaid obligation and all other fees, charges, and amounts payable to ISSUER shall
become due and payable without demand or notice of any kind, all which are deemed expressly
waived by CARDHOLDER;
b. ISSUER may, and is hereby authorized by the CARDHOLDER to set off as full or partial payment,
and/or withhold, to the extent permitted by law, at ISSUER’s option and without need of prior
notice, all monies, funds, and/or proceeds of securities, investments or receivables which may
come into the possession or control of the ISSUER and/or its Related Companies, to apply the
same in satisfying any or all obligations of the CARDHOLDER to the ISSUER, whether left with
them for safekeeping or otherwise, or coming into any of their hands in any way, to settle any and
all obligations of the CARDHOLDER to the ISSUER. CARDHOLDER irrevocably authorizes ISSUER
and/or its Related Companies to debit such amounts as may be necessary to implement this
provision from any of the CARDHOLDER’s accounts with the ISSUER and/or its Related
Companies, immediately after which due notice shall be sent to the CARDHOLDER.
CARDHOLDER further authorizes ISSUER to hold the release of documents, including without
limitation, collateral documents in the possession or control of the ISSUER and/or Related
Companies until any or all obligations of the CARDHOLDER to the ISSUER is satisfied. In addition,
all such properties, receivables or securities in the possession or control of the ISSUER and/or its
Related Companies are hereby ceded, transferred and conveyed by way of assignment unto
ISSUER in order that the same may be used to satisfy any and all obligations of the CARDHOLDER
to the ISSUER in accordance with this provision. For such purpose, and to effectively carry out the
powers herein granted, CARDHOLDER hereby unconditionally or irrevocably names and
constitutes ISSUER and/or its Related Companies to be his/her true and lawful attorney-in-fact,
with full power of substitution, to do or cause to be done any and all acts that are necessary to
carry out the purposes of this paragraph, including the power to sell in accordance with law, based
on zonal value or fair market value for real or personal properties, respectively, without the need
for any further notice, demand or deed, and to apply the proceeds of the sale to the satisfaction of
the CARDHOLDER’s obligations to the ISSUER. The appointment of ISSUER and/or its Related
Companies is coupled with interest and is, therefore, irrevocable until any and all obligations to
the ISSUER are fully settled. For the foregoing purposes, the CARDHOLDER hereby waives his/her
rights in favor of the ISSUER and/or its Related Companies under Republic Act 1405 (The Bank
Secrecy Act of 1955), as amended, Section 55 of Republic Act 8791 (The General Banking Law of
2000), as amended, Republic Act 6426 (Foreign Currency Deposit Act of the Philippines of 1974),
as amended, Republic Act 10173 (Data Privacy Act of 2012) and other laws/regulations, including
all subsequent amendments or supplements thereto, relative to the confidentiality or secrecy of
bank deposits/accounts, placements, investments and similar or related assets in the custody of
the ISSUER and/or its Related Companies. CARDHOLDER shall hold ISSUER and/or its Related
Companies, their directors, officers, employees, representatives and agents, free and harmless
from any liability arising from ISSUER’s, and/or its Related Companies’ exercise of their remedies
and authorities hereunder, or from any action taken by ISSUER and/or its Related Companies on
the basis of and within the framework of the foregoing appointment.
24. CARD Suspension, Cancellation and Termination. ISSUER may, at its exclusive option and without
notice to CARDHOLDER, suspend, cancel, or terminate the CARD or its privileges at any time for
whatever reason. Any outstanding credit availment at such time shall be considered due and
demandable without notice to CARDHOLDER.

CARDHOLDER may, at any time, terminate the Terms and Conditions or privilege to use the CARD by
written notice or by calling BDO Customer Contact Center even without returning the CARD to ISSUER
but the termination is subject to the immediate payment of any and all obligations incurred in connection with
the use of the CARD. CARDHOLDER should destroy the CARD, otherwise, CARDHOLDER shall become
liable to ISSUER for any and all fraudulent/unauthorized charges and transactions made on the CARD.

Should ISSUER allow CARDHOLDER to pay less than the full amount due, fees and charges mentioned
in these Terms and Conditions shall continue to be imposed, and membership fee will be collected and
will be pro-rated until such time that the amount due is paid in full.

25. Collection. Should the CARD account be endorsed to an agency for collection, ISSUER shall inform
CARDHOLDER in writing, at least seven (7) days prior to actual endorsement or transfer of
endorsement, the names and contact details of the agency to whom the account is endorsed or transferred.

If collection of CARD account is referred to a collection agency or enforced through court action,
CARDHOLDER agrees to pay the costs of collection or attorney’s fees, or both, equivalent to 25% of the
unpaid balance (including all finance and penalty charges), in addition to whatever damages incurred
by ISSUER. An additional amount equivalent to 25% of the unpaid balance, exclusive of litigation
expenses and judicial cost, shall be charged to CARDHOLDER as liquidated damages.

26. Compliance with Laws and Regulations. CARDHOLDER agrees to comply with all laws and
 regulations related to the use of the CARD. CARDHOLDER further agrees not to use the CARD for the
purchase of items or goods whose importation in the Philippines is disallowed under the existing
laws, rules and regulations of the Bangko Sentral ng Pilipinas (BSP) pertaining to importation.
CARDHOLDER also agrees and warrants that the proceeds of any cash advance availed abroad shall
not be used for foreign investments or payment of foreign loans or for any other purpose in violation
of any existing foreign exchange rules and regulations.

27. Discretion. Without giving any reason or notice, and without prejudice to the other provisions here,
ISSUER has absolute discretion (a) to refuse to approve any proposed CARD transaction even if
sufficient credit is available; (b) to limit the number or amount of gambling or gaming transactions
even if sufficient credit is available; (c) to terminate or cancel CARDHOLDER’s right to use the CARD;
(d) to increase or decrease the Credit Limit; (e) to refuse to reissue, renew, or replace the CARD; (f) to
introduce, amend, vary, restrict, terminate, or withdraw the benefits, services, facilities, and
privileges in respect of, or in connection with the CARD account, whether specifically relating to
CARDHOLDER or generally to all or specific cardholders; (g) to limit the number of CARDHOLDER’s
purchases, cash advances or cash availments in a day; (h) to require CARDHOLDER to contact
ISSUER or temporarily suspend CARD privileges in case ISSUER detects any unusual or suspicious
activity; or (i) to automatically enroll the CARDHOLDER in the One-Time PIN Facility to secure online
transactions, or to do all of the above. A One Time PIN will be sent to the registered mobile number
which changes for every online transaction. CARDHOLDER shall keep the PIN confidential, under no
circumstances should the CARDHOLDER disclose the One Time PIN to any person or compromise its
confidentiality.

28. Exclusions. The CARD is not eligible to the following, unless otherwise stated by the ISSUER:

a. Balance Transfer, Cash-It-Easy and other internal installment products of the ISSUER;
b. Annual Membership Fee waivers and/or reversals
c. BDO Treats and Rewards
d. All non-installment promos
29. Authorization and Indemnity for Telephone, Facsimile, Email and Other Form of Instructions.
CARDHOLDER authorizes ISSUER to rely upon and act in accordance with any notice, instruction or
other communication which may be given by telephone, facsimile, email, SMS or other means by
CARDHOLDER or on his/her behalf (the “Instructions”) which ISSUER believes in good faith to have
been made by the CARDHOLDER or upon his/her instructions or for his/her benefit. ISSUER reserves
the right to require the Instructions to be contained or sent in a particular form or the submission of
supporting document/s, before it may decide to act or not to act upon the Instruction.

ISSUER reserves the right to act upon Instructions and requests received from the Principal
CARDHOLDER only.

In consideration of ISSUER acting in accordance with the terms of the Instruction, CARDHOLDER
hereby irrevocably undertakes to indemnify ISSUER and to keep ISSUER indemnified against all
losses, claims, actions, proceedings, demands, damages, costs and expenses of whatever nature,
arising out of or in connection with the implementation of the Instruction.

Any instruction given by CARDHOLDER to ISSUER may be treated by ISSUER as valid and effective
until ISSUER receives from CARDHOLDER a written notice terminating or withdrawing the same,
save that such termination will not release CARDHOLDER from the liability and indemnity obligation
set forth above, with respect to any act performed by ISSUER in accordance with such Instruction,
prior to its termination /withdrawal.

30. Telephone Communications. CARDHOLDER agrees that ISSUER may tape or record all telephone
communications. CARDHOLDER likewise agrees and expressly consents that such taped or recorded
Instructions may be used by ISSUER or any third party, for any purpose, particularly as evidence in
any judicial or administrative proceeding.

31. Notices and Change of Address and Other Data. Notices shall be deemed received by
CARDHOLDER on the date of receipt if delivered by courier; after fifteen (15) days from posting, if
sent by mail; or on the date of transmission, if sent by facsimile, SMS, or email. CARDHOLDER shall
immediately notify ISSUER, through the BDO Customer Contact Center, of any change in residence,
office or billing address, email address, and other data previously indicated in the CARD application
such as status and phone number. Until ISSUER is notified of such changes, ISSUER will continue to
use the current CARDHOLDER information and data on file with it, and notices shall be deemed
received by CARDHOLDER when sent to the available address/es of the CARDHOLDER on file with
ISSUER. The CARDHOLDER’s billing address should always be within areas specified by ISSUER, and
in the event that CARDHOLDER’s chosen billing address is not accessible through mail or courier
 delivery, ISSUER shall have the option to use the other addresses provided by CARDHOLDER, if any.
CARDHOLDER must indicate a landline number or a postpaid mobile number in the preferred billing
address provided in the Credit Card application. In case the indicated landline number cannot be
successfully contacted, CARDHOLDER authorizes ISSUER to use CARDHOLDER’s contacted or
verified location as the billing address.

CARDHOLDER undertakes to notify ISSUER of any additional means of communicating with

CARDHOLDER aside from those disclosed in his/her CARD application. CARDHOLDER authorizes
ISSUER at its discretion but without any obligation to do so, to secure information from third parties
such as but not limited to utility companies, insurers, and financial intermediaries, and to receive
information on how and where the CARDHOLDER can be contacted.

Should CARDHOLDER abandon or surreptitiously leave the place of employment, business, or

residence stated in CARDHOLDER's credit card application, and if at that time CARDHOLDER's
outstanding and unpaid balance is more than Ten Thousand Pesos (P10,000.00) or its equivalent and
is past due for at least ninety (90) days, it shall be considered prima facie evidence that
CARDHOLDER used the CARD with intent to defraud ISSUER.
32. Limitation of Liability. CARDHOLDER hereby agrees to indemnify and render ISSUER, its directors,
officers, employees, agents and assigns free and harmless from and against any claim, cause of
action, suit, liability, and loss or damage of whatever nature that may arise as a result of, or in
connection with the use of the CARD and the transactions made with it.

In the event of any action filed against ISSUER for any cause whatsoever, CARDHOLDER agrees that
ISSUER’s liability shall not exceed the amount of P1,000.00 or the reasonable actual and direct
damages proven to have been suffered by CARDHOLDER, whichever is lesser. In no event shall
ISSUER be liable for any special, consequential, or indirect damages suffered by CARDHOLDER even
if ISSUER has been advised of the possibility thereof.

The above provision shall survive the termination, cancellation, or suspension of the CARD or the
right to use the CARD.
33. Venue of Actions. Venue of any action shall be in the proper courts of Metro Manila.

34. Non-Waiver of Rights. No failure or delay on the part of ISSUER in exercising any right or power given
here shall operate as a waiver of that right or power, and nor shall any partial or single exercise of any
such rights or powers preclude any of the other rights or powers provided here. No waiver by ISSUER
of any of its rights or powers under these Terms and Conditions shall be deemed to have been made
unless expressed in writing and signed by its duly authorized representative.
35. Amendments. ISSUER reserves the right to amend these Terms and Conditions at any time and for
whatever reason it may deem proper, and any such amendment shall be binding upon CARDHOLDER
upon notice by publication or other means of communication, electronic or otherwise.
36. Assignment and Waiver. CARDHOLDER agrees that ISSUER, without notice to CARDHOLDER, may
assign, discount, or otherwise transfer part or all of its rights or obligations here or under any CARD
transaction. In the event of such assignment, CARDHOLDER irrevocably agrees not to assert against
the assignee set-off rights of any obligations that may be owed by ISSUER to CARDHOLDER.
CARDHOLDER may not assign his/her rights and obligations under these Terms and Conditions
without ISSUER’s prior written consent.
37. Taxes, Fees and Expenses. CARDHOLDER agrees to assume for his/her sole account any and all
taxes, fees and expenses that may be due or payable in connection with the issuance and use of the
CARD or with any other credit facilities granted by ISSUER in connection with the CARD.
38. CARDHOLDER Complaint. Any complaint regarding the CARD or its use, or both, shall be
communicated to the BDO Customer Contact Center or through our BDO Consumer Assistance
Management System at https://www.bdo.com.ph/consumer-assistance. CARDHOLDER agrees and
understands that the ISSUER will endeavor to resolve any properly communicated complaint within 7
to 10 banking days from ISSUER’s receipt of the complaint with complete information, and that for
complaints requiring more time to investigate and resolve, ISSUER will advise the CARDHOLDER
accordingly, including the progress thereof. CARDHOLDER agrees to fully cooperate with any such
investigation by providing the necessary or required data, information, and documents.
39. Submission of ITR and Waiver of Confidentiality of CARDHOLDER Information. Before the CARD
may be issued or upon its renewal or extension or upon the request of ISSUER during the CARD’s
effectivity, CARDHOLDER shall submit to ISSUER a copy of his/her most recent Income Tax Return
 (“ITR”) or, if CARDHOLDER is a fixed income employee, a copy of his/her most recent Bureau of
Internal Revenue (“BIR”) Form 2316 (Certificate of Income Tax Withheld on Compensation) as filed by
his/her employer with the BIR, then stamped “RECEIVED” by the BIR or its authorized agent bank.
CARDHOLDER likewise irrevocably authorizes ISSUER to obtain a copy of such ITR or such BIR Form
2316 from the BIR or any reliable or competent source, and to conduct random verification with the
BIR to establish authenticity of the ITR or the BIR Form 2316 and its accompanying financial
statements or documents. For this purpose, CARDHOLDER waives the confidentiality of cardholder
information in those documents.

40. No PDIC Coverage. The CARD account is not a deposit account and is not covered by the Philippine
Deposit Insurance Corporation (PDIC).

BDO Customer Contact Center: (02) 8631-8000

BDO Unibank, Inc. is regulated by the Bangko Sentral ng Pilipinas:
Tel. No. (02) 8708-7087; Email: [email protected]; Webchat:bsp.gov.ph

The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc.
REVISED AS OF NOVEMBER 2022