CHCCOM003Week 3 1
CHCCOM003Week 3 1
CHCCOM003Week 3 1
Developing a
Use of traditional Barriers to
communication SWOT analysis PEST
and digital media communication
plan
Crisis
Financial
communication
implications
planning
Topic 2 - Establish communication protocols
• English as an additional
language
• Educational levels and
demographics
• Confidence and expertise
• Different communication
styles
• Disabilities
• Behaviours of concern
Adaptions
• Discuss with staff
• Decide together
• Written AND Verbal
• Training
• Hardware
o Computer
o Phone
o Apps
o Programs
• Cultural awareness
Identify strategies for
adaption
• Organisational objectives
• Review first
• Analyse staff
o Demographics
o Language
o Experience
o Communication styles
• Consultation
• Propose changes
Activity
• Read the example on pg 34
• Watch this short video
https://vimeo.com/143824832/64f2430fc8
Practice task 5, p. 35
Develop processes and protocols in
line with communication strategies
• Communication strategy provides framework
o Privacy
o Informed consent
o Collection, use and storage
o Discrimination
o Duty of care
o Mandatory reporting
Privacy,
confidentiality • Discussions (or not)
and disclosure o Protect confidential details
o Consent required
o Individual rights
• Exceptional circumstances
https://www.hotdoc.com.au/practices/blog/patient-priv
acy/