Japanese Companies in Germany

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Japanese Companies in Germany: A Case Study in Cross-Cultural Management

1. From page 420: "The tight-knit Japanese Dusseldorf enclave, provides all the services,
facilities, and social supports that Japanese managers and their families require to
maintain a Japanese life-style during a German tour of duty". 

a) Why do you think such services were provided to Japanese families in Germany?
 Japanese expatriate families, provides all the services, facilities, and social supports
that Japanese managers and their families require to maintain a Japanese life-style
during a German tour of duty
b) What was the problem/downside of having such services?
 problems of communication posed by the language barrier

2. Why was communication a problem between the Germans and the Japanese? Explain
your answer.

the English spoken by the Japanese is


often mediocre at best, and with rare exceptions the Western staff speak
no Japanese at all. Such problems are aggravated in Germany and elsewhere in continental
Europe by the fact that English is the native language

of neither the local nor the expatriate staff

3. What did the German and Japanese have in common?

 there is a common thread in German brusqueness and Japanese politeness: distaste for easy
informality early in a relationship. Germans and Japanese are similarly averse to the use of given
names with all but intimates, and both are critical of Americans for their glib informality and
superficial friendliness.

4. Explain how decision making was different between German and Japanese


managers

 Japanese have a very slow decision making process because of a lot of hierarchical
layer and every decision has to be confirmed form each layer all the way to the top.
Before executing a decision Japanese make sure that everyone is on the same page
and are prepared to implement. Japanese feel comfortable with their organization’s
decision making process because it makes them feel included thought out the whole
process even if its time consuming. In contrast, business is hierarchical in Germany
and the decision making takes place at the top level of the management, and it is
not reasonable to bypass a colleague of equal ranking by consulting their superior.
Decision making in Germany is often slow and detailed process because Germans do
not reach to a conclusion without structured results and every aspect of the deal will
go through many executives.

5. Explain how status hierarchies were different between the Germans and the


Japanese.
Japanese are always conscious of their hierarchical position in any social setting and
act accordingly. However, it is not as hierarchical as most of the other Asian cultures.
6. Which two dimensions from Hofstede's 6-dimension cultural model do you think are
important when comparing the German and Japanese

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