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Copyright Notice
Copyright © 2022 Schlumberger. All rights reserved.

This work contains the confidential and proprietary trade secrets of Schlumberger and may not be
copied or stored in an information retrieval system, transferred, used, distributed, translated or
retransmitted in any form or by any means, electronic or mechanical, in whole or in part, without the
express written permission of the copyright owner.

Trademarks & Service Marks

Schlumberger, the Schlumberger logotype, and other words or symbols used to identify the products
and services described herein are either trademarks, trade names or service marks of Schlumberger and
its licensors, or are the property of their respective owners. These marks may not be copied, imitated or
used, in whole or in part, without the express prior written permission of Schlumberger. In addition,
covers, page headers, custom graphics, icons, and other design elements may be service marks,
trademarks, and/or trade dress of Schlumberger, and may not be copied, imitated, or used, in whole or
in part, without the express prior written permission of Schlumberger. Other company, product, and
service names are the properties of their respective owners.

An asterisk (*) is used throughout this document to designate a mark of Schlumberger.

Security Notice
The software described herein is configured to operate with at least the minimum specifications set out
by Schlumberger. You are advised that such minimum specifications are merely recommendations and
not intended to be limiting to configurations that may be used to operate the software. Similarly, you
are advised that the software should be operated in a secure environment whether such software is
operated across a network, on a single system and/or on a plurality of systems. It is up to you to
configure and maintain your networks and/or system(s) in a secure manner. If you have further
questions as to recommendations regarding recommended specifications or security, please feel free to
contact your local Schlumberger representative.

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Contents
1 Information Resources .......................................................................................................................... 5
1.1 Schlumberger Product Documentation ........................................................................................ 5
1.1.1 About Schlumberger ............................................................................................................. 5
1.1.2 Online Documentation .......................................................................................................... 5
1.1.3 Typestyle Conventions .......................................................................................................... 5
1.1.4 Alert Statements ................................................................................................................... 5
1.2 Contacting Schlumberger.............................................................................................................. 6
1.2.1 Technical Support ................................................................................................................. 6
2 Overview ............................................................................................................................................... 7
2.1 Introduction .................................................................................................................................. 7
2.1.1 Audience ............................................................................................................................... 7
2.2 Symmetry Distribution .................................................................................................................. 7
2.3 Licensing ........................................................................................................................................ 7
3 System Requirements ........................................................................................................................... 8
4 Installation ............................................................................................................................................ 9
4.1 Downloading the Installation Package.......................................................................................... 9
4.1.1 Downloading Symmetry from the Support Portal ................................................................ 9
4.2 Installing Symmetry ...................................................................................................................... 9
4.3 Uninstalling Symmetry ................................................................................................................ 10
4.3.1 Uninstalling Symmetry from the Control Panel .................................................................. 10
4.4 MSI Switches ............................................................................................................................... 10
4.4.1 Installing Without User Intervention (Silent Install) ........................................................... 10
5 Licensing Symmetry ............................................................................................................................ 11
5.1 Downloading the Schlumberger Licensing Tool .......................................................................... 11
5.2 Installing the Schlumberger Licensing Tool ................................................................................ 12
5.3 CodeMeter Dongle Licensing ...................................................................................................... 12
5.3.1 Downloading the CodeMeter runtime installer .................................................................. 13
5.3.2 CodeMeter Runtime Installation ........................................................................................ 13
5.4 Configuring the License ............................................................................................................... 13
5.4.1 Configuring the Licensing System ....................................................................................... 13
5.4.2 Referencing the License Server ........................................................................................... 14

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1 Information Resources

1.1 Schlumberger Product Documentation

1.1.1 About Schlumberger

Schlumberger is the leading oilfield services provider, trusted to deliver superior results and improved
E&P performance for oil and gas companies around the world. Through our well site operations and in
our research and engineering facilities, we develop products, services, and solutions that optimize
customer performance in a safe and environmentally sound manner.

1.1.2 Online Documentation

Documentation is provided in the following electronic formats via the listed location:

• In the Documentation folder of Symmetry installations …\Documentation\Symmetry User

Manual HTML5
• The Help menu in an instance of Symmetry.

1.1.3 Typestyle Conventions

The following conventions are observed throughout this guide:

• Bold text is used to designate file and folder names, dialog titles, names of buttons, icons, and
menus, and terms that are objects of a user selection.
• Italic text is used for word emphasis, defined terms, and manual titles.
• Monospace text (Courier) is used to show literal text as you would enter it, or as it would
appear onscreen.

1.1.4 Alert Statements

The alerting statements are Notes, Cautions, and Warnings. These statements are formatted in the
following style:

• Note: Information that is incidental to the main text flow or to an important point or tip
provided in addition to the previous statement or instruction.
• Caution: Advises of machine or data error that could occur should the user fail to take or avoid a
specified action.
• Warning: Requires immediate action by the user to prevent actual loss of data or where an
action is irreversible, or when physical damage to the machine or devices is possible.

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1.2 Contacting Schlumberger

1.2.1 Technical Support

Schlumberger has sales and support offices around the world. For information on contacting
Schlumberger, please refer to the information below.

Technical Support for Schlumberger software: Technical Support Website

• Access the Knowledge Base

• Access the Customer Case Center (CCC) to enter a technical support ticket
• Call the local support center for your country. To reach the Symmetry Help Desk select the
Software Support (option 1) and then the Production team (option 3)

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2 Overview

2.1 Introduction
This guide explains how to install Symmetry. The guide also explains the procedures required after the
installation:

• Defining your license environment

• Requesting the MAC address license to be upgraded to CodeMeter Dongle license

2.1.1 Audience
This guide is for the users installing Symmetry on their workstation.

2.2 Symmetry Distribution

The Support Portal distributes Symmetry. Symmetry is supported on 32-bit and 64-bit architectures. You
can install this version on the following types of workstations:

• Microsoft® Windows 10

2.3 Licensing
To run Symmetry, you need a valid license for this release. The license can be configured either locally
on your computer or on a central license server. Symmetry uses FlexNet Publisher® licensing to provide
a secure licensing solution. Once Symmetry is successfully installed on your computer, you must install
the license to define the number of accessible modules. Refer to the Licensing Symmetry section for
more information.

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3 System Requirements

Symmetry has minimum system requirements for installation and use. Before installing the product,
ensure that your system meets the requirements described in this section.

Note:

• Running the Symmetry software with the Minimum Supported configuration is not
recommended.

System Requirements

Minimum Supported

Operating System Windows 10 (32-bit/64-bit)

Processor Intel Core i3 @ 2 GHz or equivalent
Memory 8 GB RAM
Free Disk Space 3 GB free disk space (32-bit) / 6 GB free disk space (64-bit)
Display Single display 1024 x 768 pixels
Microsoft Office® Microsoft Office® 2013
Microsoft Visio® Microsoft Visio® 2013 standard edition

Recommended

Operating System Windows 10 (64-bit)

Processor Intel Core i7 @ 3.0+ GHz or faster processor
Memory 16 GB RAM
Free Disk Space 6 GB free disk space (64-bit installation)
Display Single display 1920 x 1080pixels
Microsoft Office® Microsoft Office® 2016 (64-bit)
Microsoft Visio® Microsoft Visio® 2016 standard edition (64-bit)

Note:

To run Symmetry efficiently, Schlumberger recommends at least 16GB of RAM. The total system
memory must be greater than the memory used by the application. This ensures that your operating
system has dedicated RAM so that you do not have to use your page file (disk memory).

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4 Installation

4.1 Downloading the Installation Package

To install Symmetry, you need the installation package which can be downloaded from the Support
Portal under the Download Software section.

4.1.1 Downloading Symmetry from the Support Portal

1. Go to the Support Portal.
2. Log in to the site.
3. From the right pane of the Support Portal main page, click Download under Software Download
Center (SDC).
4. On the Welcome Message page, click Continue.
5. In the Product Group Name list (in the upper-left corner), expand the Platform Products node
and then expand the Symmetry node.
6. Click Symmetry.
7. In the table of Symmetry downloads, click the Download icon for the Symmetry file you need.

Caution:

Select the version that has the same architecture as the installation of Visio installed on your machine. If
you have 32-bit Visio, install the 32-bit Symmetry platform. Similarly, if you have 64-bit Visio, install
64-bit Symmetry.

You are ready to install Symmetry.

4.2 Installing Symmetry

Warning:

Are you installing the MSI installer on a computer that already has Symmetry, VMGSim or VMGThermo
installed –and are unsure which installer was used to install this previous version?

Ensure to uninstall any versions of Symmetry, VMGSim or VMGThermo that you are planning on
overwriting if you don’t know what installer was used. Problems can arise when you install an MSI
format installer overtop of an EXE.

This problem does not exist if you have previously installed the VMG product using an MSI format
installer. This problem also does not exist if you are installing into a new folder.

1. Browse to the location where you downloaded the installation files.

2. From the downloaded files, run the Install_Symmetry_x##_####.#-COM+##.msi installer.
3. Choose a language and click OK.
4. On the Welcome panel, click Next.
5. On the License Agreement panel, read the agreement, click I agree, and click Next.

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 6. On the Choose Install Location panel, choose the folder where you want to install Symmetry,
and then click Next.
7. Click Install. When the installation is finished, click Finish on the Completed panel.

4.3 Uninstalling Symmetry

You can uninstall Symmetry from the Control Panel.

4.3.1 Uninstalling Symmetry from the Control Panel

1. Click the Start button > Control Panel > Programs > Uninstall a program.
2. In the list of currently installed programs, click Symmetry, and then click Uninstall.

4.4 MSI Switches

4.4.1 Installing Without User Intervention (Silent Install)

The following switches can be used with the MSI installer:

• Silent Install Switch: ‘/qn’

Properties:
o ‘INST_PATH’ to override the default installation directory, and
o ‘UPGRADE_ALL’ to uninstall all MSI installations of Symmetry before installing the
current version
Special requirements for silent installation:
o If installing under silent mode, the installer will not install on top of an NSIS (EXE)
installation of the program –a different installation directory is required.
o The installer will not install Symmetry on top of VMGSim regardless of the installer
format used. It is recommended to uninstall all versions of VMGSim before installing
Symmetry.
o If the installation directory already contains an MSI installation of the program, then the
UPGRADE_ALL flag must be set –otherwise, the installation will fail.
o The full path to the installer must be used, without a "\" at the end.
o The commands must be executed with administration privileges, for example, if
applicable, the DOS prompt must be evoked with elevated privileges.

Sample command line uses:

• To create a log file and install to a default installation directory, which cannot already contain a
VMG Product (NSIS or MSI installation):

msiexec /log logsilent.txt /qn /I Install_Symmetry_#(##).msi

Where #s corresponds with the specific installer name. Include full path of installer where
applicable.
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 • To install to the “Symmetry_testSilent” directory, which cannot already contain a VMG Product
(NSIS or MSI installed)

msiexec /log logsilent.txt /qn /i Install_Symmetry_#(##).msi

INST_PATH=”C:\Program Files(x86)\VMG\Symmetry_testSilent\”

Include a \at the end of the full Installation Path.

• To uninstall all MSI installations of Symmetry, then install to the default installation directory,
which cannot already contain an NSIS (EXE) installed Symmetry:

msiexec /log logsilent.txt /qn /I Install_Symmetry_#(##).msi

UPGRADE_ALL=1

• To uninstall all MSI installations of Symmetry, then install to the “Symmetry_testSilent”

directory, which cannot already contain an NSIS installation of Symmetry:

msiexec /log logsilent.txt /qn /i Install_Symmetry_#(##).msi

INST_PATH=”C:\Program Files(x86)\VMG\Symmetry_testSilent\”
UPGRADE_ALL=1

5 Licensing Symmetry

After you installed Symmetry, you must install the licenses and define which modules are accessible.

Note:

It is recommended that the Schlumberger Licensing Tool is installed on every device attempting to run
Symmetry, for ease of configuration as well as troubleshooting.

5.1 Downloading the Schlumberger Licensing Tool

It is recommended to install the most recent version of the Schlumberger Licensing Tool provided by the
following two options:

1. The latest version of the Schlumberger Licensing Tool may be downloaded from the Software
Download Center:
a. Go to the Support Portal.
b. Log in to the site.
c. From the right pane of the Support Portal main page, click Download under Software
Download Center (SDC).
d. On the Welcome Message page, click Continue.

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 e. In the Product Group Name list (in the upper-left corner), click More Supported
Products > Utilities > FLEXlm.
f. In the table of FLEXlm downloads, click the Download icon for the Schlumberger
Licensing tool file you need.
i. Note: It is recommended to install the Schlumberger Licensing 202X.X product,
including the server device. The Server Only Package is a version of the
Schlumberger Licensing system that does not contain the Schlumberger
Licensing Tool application interface and is only recommended for use on the
versions of Windows Server that do not support the Schlumberger Licensing
Tool.
2. Alternatively, a version of the Schlumberger Licensing Tool installer is also distributed with the
Symmetry installation. To locate the installer, navigate to the Symmetry installation folder under
the redist folder and locate the file SchlumbergerLicensing202X.exe.

5.2 Installing the Schlumberger Licensing Tool

1. Run the installer SchlumbergerLicensing202X.exe. The installation wizard opens.
2. On the Welcome panel, click Next.
3. Complete the following steps in the Destination Folder panel:
a. If you want to change the location of the program files, click Change and then
navigate to a new location. If you are installing on a central license server, select a
folder on the central license server.
b. Click Next.
4. On the Ready to install panel, click Install.
5. When the installation is complete, on the last panel select Launch Schlumberger Licensing
and then click Finish. You are ready to configure the Symmetry license.

5.3 CodeMeter Dongle Licensing

There are two possible FLEXlm license types; the MAC Tied License, which requires the MAC address of
the device that is intended to host the license, and the CodeMeter Dongle License, which requires a
physical CodeMeter USB Dongle to be inserted on the device hosting the license.

If you were not provided a CodeMeter USB Dongle and provided the MAC Address of the device for
generation of the license, then your license is likely a MAC Tied License, and you may proceed straight to
the “Configuring the License” section:

If you were not provided a CodeMeter USB Dongle do not perform the CodeMeter Dongle Licensing
steps.

If you did not provide a MAC Address of a device for generation of the license and were instead
provided a CodeMeter USB Dongle you must perform the following sections prior to configuring the
license. These steps should be performed on the device that the CodeMeter Dongle will be plugged in
to.

Note: The MAC address license server upgrade to CodeMeter Dongle license must be explicitly
requested to your Account Manager.

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5.3.1 Downloading the CodeMeter runtime installer
It is recommended to install the most recent version of the CodeMeter Runtime provided by the
following two options:

1. The latest version of the CodeMeter Runtime may be downloaded from the following link:
https://www.wibu.com/uk/support/user/downloads-user-software.html
a. Under the CodeMeter User Download heading choose the CodeMeter User Runtime for
Windows and keep the default selection from the dropdown (for Windows 32/64-Bit).
Click the download button to download the installer.
2. Alternatively, a version of the CodeMeter Runtime installer is also distributed with the
Symmetry installation. To locate the installer, navigate to the Symmetry installation folder under
the redist folder and locate the file CodeMeterRuntime.exe.

5.3.2 CodeMeter Runtime Installation

1. Once downloaded, double click CodeMeterRuntimeXX.exe.
2. When the installation wizard opens, follow the instructions clicking Next on each window to
proceed.
3. Install the runtime and when installation is completed click Finish.

5.4 Configuring the License

For the purposes of this section, a ‘client device’ refers to the user device that is running the Symmetry
application, while a ‘server device’ refers to a separate device within the network that may be used to
host the license for use by one or more client devices.

Licenses may be hosted directly on the client device, or they may be hosted on a server device:

• If the license is intended to be hosted directly on the client device, perform the “Configuring the
Licensing System” section on the client device.
• If the license is intended to be hosted on a server device, perform the “Configuring the Licensing
System” section on that server device, then perform the “Referencing the License Server”
section on the client device.

5.4.1 Configuring the Licensing System

1. Save the provided license file (*.lic) to a static location on your device.
2. If you are using a CodeMeter Dongle License, insert the dongle into the USB port of your
computer.
3. Run the Schlumberger Licensing Tool program (located by default in: C:\Program Files
(x86)\Schlumberger\Schlumberger Licensing\202X.X\SLBLicensing.exe)
a. Note: You must run the Schlumberger Licensing Tool via Right Click + Run As
Administrator in order to have access to the option to Start Automatically with
Windows.
4. Click Add license file/folder and browse to the directory where you saved the license file.
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 5. Choose the file/folder and validate by clicking OK.
6. If desired, select the Start Automatically with Windows checkbox for the license to be
automatically available every time you restart your computer.
7. Click Start to start the license service.
a. Note: A window might open informing you that the changes are immediately applied,
and that the setting is written in the operating system registry: click OK to continue.
8. Click OK to save your license configuration.

The license server is set to @localhost. This is the address used by the application when attempting to
find licenses on the local computer. You do not need to make changes if you only have a local license
server.

Click Status to display the licenses available and to check any potential issue with the license features.

In case of issue, click Diagnostics to obtain more information on the license file(s) and the license server
and to enable the access to the FlexNet debug log file. The Solution number 7532786 – “General License
Troubleshooting Steps for Symmetry” on the Support page describes the known issues and resolutions.
If you cannot solve the issue and are contacting Schlumberger support, please always provide the items
mentioned in step 5 of the Solution mentioned, including the contents of the diagnostics.

5.4.2 Referencing the License Server

If the license is hosted on a server device, the “Configuring the Licensing System” steps should have
been performed on the server device. The remaining steps to reference that license server can be
performed on the client device.

To connect to a license server, Schlumberger applications require the server address. The address is of
the form [email protected] or portnumber@IP_address. For example, if the server is
named server1 and using port number 27010, the address is 27010@server1. If you do not know the
license server address, contact your system administrator.

Note:

If the license server has been configured with a port number within the default range of 27000–27009
the port number can be omitted. In this case, @server1 will also be a valid address.

1. Run the Schlumberger Licensing Tool program (located by default in: C:\Program Files
(x86)\Schlumberger\Schlumberger Licensing\202X.X\SLBLicensing.exe)
2. Enter the server details in the Manage Remote Servers panel.
a. The address is of the form [email protected] or portnumber@IP_address.
3. Click Add license server to update the environment variable.
a. To remove the license server details, if desired, select the entry in the list and click
Remove license server.
4. Click OK to close the license configuration.

Click Status in the Schlumberger Licensing Tool to display the licenses available and to check any
potential issue with the license features.
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