Reviewer in Oral Communication in Context
Reviewer in Oral Communication in Context
Reviewer in Oral Communication in Context
NATURE OF COMMUNICATION
1. Communication is a process.
2. Communication occurs between two or more people (the speaker and the receiver).
3. Communication can be expressed through written or spoken words, actions
(nonverbal), or both spoken words and nonverbal actions at the same time.
Communication is a two-way process of connecting to both living and non-living
things. It is also a means of sharing and exchanging messages, information, ideas, and
feelings for mutual understanding (Gregoriom, J.C., 2015).
Communication connects people and the world they live in. It is through
communication that people are able to express their thoughts and ideas or convey
information and messages through word of mouth, gestures and signals, signs, and
others. People have always communicated with one another in various forms.
ELEMENTS OF COMMUNICATION
Communication is divided into elements which help us better understand its
mechanics or process. These elements are the following:
1. Speaker – the source of information or message
2. Message – the information, ideas, or thoughts conveyed by the speaker in words
or in actions
3. Encoding – the process of converting the message into words, actions, or other forms
that the speaker understands
4. Channel – the medium or the means, such as personal or non-personal, verbal or
nonverbal, in which the encoded message is conveyed
5. Decoding – the process of interpreting the encoded message of the speaker by the
receiver
6. Receiver – the recipient of the message, or someone who decodes the message
7. Feedback – the reactions, responses, or information provided by the receiver
8. Context – the environment where communication takes place
9. Barrier – the factors that affect the flow of communication
PROCESS OF COMMUNICATION
The speaker generates an idea. Daphne loves Rico, her suitor, as a friend.
The speaker encodes an idea or converts She thinks of how to tell him using their
the idea into words or actions. native language.
The speaker transmits or sends out a She tells him, “Rico, mahal kita bilang
message. kaibigan.”
The receiver gets the message. Rico hears what Daphne says.
The receiver decodes or interprets the He tries to analyze what she means based
message based on the context. on the content and their relationship,
and he is heartbroken.
FUNCTION OF COMMUNICATION
Regulation or control
Communication functions to control behavior. It enables the control or regulation of
behavior in many ways.
EXAMPLES:
Doctors’ Prescription
“Take your medicine 3 times a day.”
Parents’ Instruction to their child
“Wash the dishes now, or else I won’t allow you to go to
the party later.”
In a formal communication network, a leader may post the following memorandum to
impose a policy that regulates a school procedure.
Social Interaction
We interact with people in almost all aspects of our life and in every communication
situation.
EXAMPLES:
Encouragement
“You can do it.”
Marriage Proposal
“Will you marry me?”
Invitation
“Would you like some coffee, tea, or me?”
Motivation
Communication motivates or encourages people to live better
EXAMPLES:
“I must trim down my weight for her.”
“We need to be proactive and stop procrastinating.”
Information
Communication functions to convey factuality. Giving information comes usually
with statement of facts.
EXAMPLES:
“Did you know that there’s a secret apartment at the top of the
Eiffel tower?”
“Do you know that there is a museum under the Dambana ng
Kagitingan?”
Emotional Expression
Communication allows people in an organization to express their feelings,
satisfaction, frustration, and needs
EXAMPLES:
Appreciation
“I’m so glad that you came into my life.”
“I like you so much!”
Expressing one’s ambition
“I want to finish up my studies with good grades to be accepted in a good university.”
Expressing a need
“I need you in my life.”
PURPOSES OF COMMUNICATION
Speech to Inform
This is evident in a lecture where the speaker presents factual information. Speech to
inform is formal and expository. It is often accompanied with visual presentation so that the
audience will not get tired of the facts and figures simply read before them.
Speech to Entertain
This speech is aimed at lightening the mood of the audience. This could be a
standalone speech like those done by stand-up comedians or short segments used as adlib for
long informative or persuasive speeches.
MODELS OF COMMUNICATION
A. LINEAR COMMUNICATION
is one-way, focusing on the transmission of a message to a receiver who
never responds or has no way of responding to the information conveyed.
Examples:
1. A competition organizer is presenting the contest mechanics.
2. A notification or automated message that does not require a reply.
3. A speech
4. A television broadcast
5. Sending a memo
1. Shannon-Weaver Model
Known as the mother of all communication models, the Shannon-Weaver
model (1949) depicts communication as a linear or one-way process
consisting of five elements: a source (producer of message); a transmitter
(encoder of message into signals); a channel (signals adapted for
transmission); a receiver (decoder of message from the signal); and a
destination.
This model, however, has been criticized for missing one essential element in
the communication process: feedback. Without feedback, the speaker will not
know whether the receiver understands the message or not.
Inform ation
S ource Transmitter Receiver Destination
C hanne l
S ignal R eceived
Signal
M essa ge Message
Noise Source
Fig 1. Shannon-Weaver
Model
B. INTERACTIVE MODEL
Also known as converge model
Is a two-way communication process where a response is given after a
message is sent. The recipient of the action intentionally or unintentionally
gives feedback associated with the information received.
Is all about give and take. It relies on an exchange of communication from the
sender to the receiver and back again.
COMPONENTS OF INTERACTIVE MODEL
Interactive Model of communication requires different following components for the
communication process to work:
Encoder-Source-Decoder (two sources): The person who originates a message is the
source. The encoder and the decoder are the same person/source. The second source is
also the encoder as well as the decoder. The source acts as an encoder while sending
the message and as a decoder while receiving the message. The second source
decodes the message, then originates another message, encodes it and sends it to the
first source. The source is known to be encoder and decoder during the act of
encoding and decoding
Message: Message is the information sent during the interaction.
Feedback: The decoder forms a second message after receiving the first which is
known as feedback.
Field of experience: Field of experience is the experience and knowledge that the
source possesses which affects the message information and interpretation. For
example, the source’s culture, social behavior, etc.
Examples:
1. Internet can be taken as the best way of interactive communication as receiver
can give feedback even in newspaper and books. Internet has increased the
opportunity of interactive communication and it is still evolving.
2. Human-computer interaction is also now considered as interactive
communication as the model is circular where the senders interchange every
time with:
a) Social media
b) Interactive marketing and user generated contents
c) ATM machines
d) Online shopping
e) Chat rooms
1. Schramm Model
Schramm (1954) visualized the process of communication as an
exchange of thoughts and ideas. Feedback was added to the
Shannon-Weaver Model. The recipient of the message decodes it
and creates as feedback based on his understanding of the
information sent and vice versa.
The figure identifies the six elements of communication which are
the sender, the message sent, the receiver and the feedback
provided by the receiver and sent back as a response to the sender
and the processes of encoding and decoding.
2. Transaction Model
U
n
l
i
k
e
BARRIERS TO COMMUNICATION
Feedbac Feedbac
(Sends k k (Sends
and Responds Responds and
Decodes
Messag Decodes
receives e receives
) ChannelsChannels )
COMMUNICATION BREAKDOWN
WHAT IS COMMUNICATION?
Communication is an active process that involves giving and receiving ideas,
thoughts, opinions, feelings, and attitudes between two or more participants.
Communication is a process of exchanging thoughts and ideas and opinions in order
to connect with ither people.
Its goal is to achieve a clear and effective understanding resulting to good
relationships in the community.
Communication breakdown, as defined by Emily Rodgers in her online article, “is a
failure to exchange information, resulting in a lack of communication.”
LACK OF COMMUNICATION
Inadequate information
No communication between or among concerned parties
Incorrect assumptions
Misleading information
Physical Barriers are the natural or environmental condition that act as a barrier in
communication in sending the message from sender to receiver.
Examples:
1. People talking too loud.
2. Noise from a construction site
3. Loud sound of a karaoke
4. Blaring of jeepney horns
Psychological Barriers are called as mental barriers. These refer to social and
personal issues of a speaker towards communicating with others.
Examples:
1. Trauma
2. Shyness, lack of confidence
3. Depression
4. Fear, stage fright
Linguistic Barriers pertain conflicts with regard to language and word meanings.
Because words carry denotative and connotative meanings, they can sometimes cause
confusion and misunderstanding. Meaning of words and symbols also vary depending on
culture.
Examples:
1. Difference in language
2. Accent and dialect
3. Use of jargon and slang
4. Speech defects or language impairments
Verderber (1991) gives a similar idea of barrier when he classifies noise into three
kinds: External, Internal and Semantic noise.
External Noises are the “sight, sound and other stimuli that draw people’s attention
away from intended meaning.”
Examples:
1. Noise from vehicles
2. Singing at the neighborhood
3. Visual aids in front of the classroom
4. The dog barking
5. The sound of airplane
Internal noises are the “thoughts and feelings that interfere with meaning.”
Examples:
1. Confrontation with a friend
2. Fear of speaking in front of the class.
3. Racial prejudice
Semantic noises are the “alternate meanings aroused by a speaker’s symbols”. This
idea means that a word may have another meaning in the minds of the students. This is
affected by the language in which they grew and the culture in which they are exposed.
Examples:
1. Incorrect grammar
2. Using excessive technical jargon
3. Using idiomatic expressions
COMMUNICATON BREAKDOWN
STRATEGIES TO AVOID COMMUNICATION BREAKDOWN
Various Strategies to Avoid Communication Breakdown
5 Ways to Avoid Communication Breakdown by Ronnie Peterson
Have Clarity of thought before speaking
Arrange your thoughts before verbalizing them this can help you communicate much
more clearly and succinctly. It's a better idea to say something like, "I've got a few
ideas here. Let me go through them one at a time. We can treat each one on its own
merit."
Learn to Listen
As simple as it sounds, you’ll be surprised how many people out there don’t know
how to listen well.
Not understanding those who you are trying to communicate with will lead to a
conversation fraught with misunderstandings. Don’t be afraid to ask them to repeat or
explain further in polite manner once you don’t understand the point.
Take Care of your Body Language and Tone
Keep your emotions in check, try to maintain eye contact, and adopt a relaxed tone
when conversing with others.
Build up your confidence by asking for feedback and observing others
Focus on improving your skills by practicing in front of those who you may feel more
comfortable with. You can also ask those whose advice you value to give you
feedback and critique your communication style after a discussion.
Communicate Face to Face on the important issues
Having that face-to-face dialogue means you can convey your point more clearly,
with your body language as well as your tone of voice.
It can also help to clear up any misunderstandings or distortion of the message that
could occur through other mediums.
You might be familiar with the feeling of quietly talking to yourself in your mind, and it's
normal — and good for you. By performing this, it makes you think and reflect on the things
you have done or are planning to do. But here are some important reminders that you need to
keep in mind:
1. Use self-talk to your advantage: Cheering yourself up before an important event
or talking to yourself while completing a task are two perfect opportunities for self-
talk (Gould, 2018, Talking to yourself is normal, n.d.).
2. Don’t overdo it: While it is normal to talk to yourself constantly, it is better not to
overuse yourself of doing so. The most common reason why people end up talking
to themselves is because they feel like they do not have someone else to talk to. To
address this, you need to be more sociable, it would give you more people to talk to
other than yourself.
When talking to one person or a small group of people
Consoling your friend who is feeling down, or simply talking with your classmates
about your plans for a group activity is an example of a dyad and small group
communication. This kind of communication implies that the conversation is being shared
and there is exchange of ideas. Small group involves different skills because unlike dyad, it
consists of more than two people. In both cases, you can be as natural as yourself, however,
unlike a running conversation in your head, you have to consider that there are others who are
equally important in the conversation. Thus, to achieve successful communication in a dyad
or small group, you have to consider the following:
1. Listen carefully: Needless to say, this is the very basic foundation of effective
communication. You have to listen carefully and understand what the other person
is saying. Asking clarifying questions lets the other person know that you are
indeed listening attentively. More so, take active part. You also need to be heard
and understood when it is your time to speak.
2. Check your tone and body language: The vocabulary of the body is more
revealing than the actual words you speak. So, watch your tone and body language
while you are talking. Your body language talks more about your emotions and
thoughts than your actual words. Check your body language to ensure that it is
consistent with your words (Oakes, 2017).
When talking to the public
Speaking in front of the crowd requires many preparations; from analyzing your target
audience, to planning and drafting your speech up to the rehearsing part. The key therefore is
to come prepared. Be yourself while you are on stage and speak in the way that you will be
easily understood by your audience.
SPEECH ACTS
The meaning of all our utterances depends on one thing…
The meaning of all our utterances depends on one thing…
Our reasons
INFERENCE
■ Conveyed message is not identical with (or goes beyond) what is literally said.
■ Hearer infer the intended meaning.
■ The message is “enriched” by the hearer
■ Relying on inference is the norm in language.
LOCUTION– ‘what is said’ (What does X mean?), the literal meaning of the words
ILLOCUTION– ‘what is meant’ (What do you mean by X?), the speaker tries to convey
with the words.
DIRECT SPEECH ACT - Locution (what is said) and Illocution (what is meant) coincide:
1. Please wash the dishes!
2. I bet you five dollars that the Hostpurs win!
3. I hereby pronounce you man and wife!
INDIRECT SPEECH ACT - Locution (what is said) and Illocution (what is meant) differ
from one another:
1. Could you wash the dishes?
2. A: Want to see a movie tonight? B: I gotta study.
3. A: How’s that Ling 200 class? B: Don’t ask!
J.L. Austin:
Book: How to do things with words
Speech Act Theory
Six General Types of Speech Acts
1. Representative/s - The only kind that Mr. Logic would acknowledge
Assertions, statements, claims, hypotheses
Stating facts that are either true or false
Ex: Paris is the Capital of France.
We have no milk left.
2. Commissive/s
Commit the speaker to a course of action.
Promises, threats, vows, oaths
Ex: You’re saying something like “I’ll be there in five” and that commits you to a
certain action, to be there at five
1. I’ll be there in five
2. I’ll call you later
3. Do that once more and you shall regret it for the rest of your life.
3. Directive/s
Direct the hearer to a course of action
Orders, requests, questions
1. One pie, please.
2. can you lend me that pen.
3. What time is the next bus ride?
4. Declaration/s
Result in the state they name
Blessings, hirings, firings, baptism, arrest, marriage.
Ex: you have to be a certain person to be declaring.
1. You are now man and wife.
5. Expressive/s
Indicates the speaker’s attitudes
Greetings, apologies, thanks,…
*Personal anecdote: We put our feelings on display
6. Verdictive/s
Assessment and judgements
Appraisals, assessments, convictions
Ex: The accuse is charged guilty!
* Personal anecdote: you need to have a certain social role to be able to do an
assessment, judgement, or pronounce a conviction