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    Doc-20230403-Wa0030 230403 231708

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    Chinmay Vange
    The document discusses how Tata Power took over power distribution in Bhiwandi and Agra, which had overloaded, dilapidated networks and high losses. Tata Power invested in automation, undergrounding lines, and metering and was able to significantly reduce losses and power cuts within a few years, transforming the systems.

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    Doc-20230403-Wa0030 230403 231708

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    Chinmay Vange
    18 views6 pages
    The document discusses how Tata Power took over power distribution in Bhiwandi and Agra, which had overloaded, dilapidated networks and high losses. Tata Power invested in automation, undergrounding lines, and metering and was able to significantly reduce losses and power cuts within a few years, transforming the systems.

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    The document discusses how Tata Power took over power distribution in Bhiwandi and Agra, which had overloaded, dilapidated networks and high losses. Tata Power invested in automation, undergrounding lines, and metering and was able to significantly reduce losses and power cuts within a few years, transforming the systems.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    18 views6 pages

    Doc-20230403-Wa0030 230403 231708

    Uploaded by

    Chinmay Vange
    The document discusses how Tata Power took over power distribution in Bhiwandi and Agra, which had overloaded, dilapidated networks and high losses. Tata Power invested in automation, undergrounding lines, and metering and was able to significantly reduce losses and power cuts within a few years, transforming the systems.

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    CASE STUDY

    How wc turned around power distribution in Bhiwandi and Agra

    We became the first Distribution Franchisee of the country in 2006 when Maharashtra State
    Electricity Distribution Company Limited (MSEDCL) introduced electricity reforms and
    awarded Bhiwandi Circle. The consistent track record of exemplary performance in its
    Licensee Business and success in managing Bhiwandi operations, helped TPL in appointment
    as a franchisee of Dakshinanchal Vidyut Vitran Nigam Limited (DVVNL) at Agra in 2010.

    Both the Distribution Franchisees (DFs) had an overloaded, dilapidated, unsafe and poorly
    maintained network. The metering to cash system was in shambles and there was rampant
    power theft. Bhiwandi faced up to seven hours of power cuts everyday and the AT&C losses
    were as high as 57%. Within a short period of 4 years, we brought about a significant
    turnaround, with AT&C losses dropping to 18%. In fact the Distribution Franchisee Model
    came to be known as the Bhiwandi Model. Agra which was burdened with AT&C Losses of at
    the time of takeover also showed a remarkable turnaround.

    Demographic profile of customers and the state of the network were very different in
    both the locations but the techno-commercial issues at both locations were quite similar.
    We analysed the gaps and devised strategy for the turnaround.

    BEFORE
    Here is what we did:

    • Invested in automation and SCADA control system for the EHV network and

    distribution automation in the LV network

    • Ring-Main-Ulnit was developed at both El IV and IIV level to ensure redundancy and

    proper load balancing

    • At Bhiwandi. undergrounding of 22k V overhead lines and installation of HT


    capacitor banks with 160 MVAR capacity was undertaken to enhance safety and
    reliability

    • Loss Reduction

    — Installation of static meters with tamper-resistant features along with DT metering and
    indexing of consumers to monitor consumption and usage patterns

    — Route sequencing to ensure 100% meter reading

    — Set up a special taskforce to assess bills, replace defective meters, ensure recovery of arrears
    and ensure 100% collection efficiency

    — Camps to address customer grievances and provide resolutions on the spot

    — Operationalised a taskforce to ensure constant vigilance and avoid meter tampering


    AFTER
    Customer Service Initiatives

    — Set up customer care centres powered by a modern and seamless CRM

    — 24x7 call centres manned by own employees to ensure real-time problem solving

    — Introduced Field Force Automation (FFA) to increase efficiency of the field staff and
    reduce turnaround time

    — Established mobile collection vans, 24x7 collection kiosk and multiple collection centres
    for easy bill payment

    — Customer portal and mobile app were launched to facilitate online interactions, including
    application processing, complaint registration, payments, among others.

    Regular status updates to customers about payment schedules, outage and status of
    their complaints via SMS and WhatsApp messages The Bhiwandi and Agra stories have
    been widely cited as important success stories in India's Power sector by respected
    national and international institutes.

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