Maintenance and Service Guide

Maintenance and Service Guide
HP RP2 Retail System

© Copyright 2014, 2015 Hewlett-Packard Product notice
Development Company, L.P. The information
contained herein is subject to change without This guide describes features that are common
notice. to most models. Some features may not be
available on your computer.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of Not all features are available on all editions of
companies. Windows 8. This computer may require
upgraded and/or separately purchased
The only warranties for HP products and hardware, drivers, and/or software to take full
services are set forth in the express warranty advantage of Windows 8 functionality. See
statements accompanying such products and http://www.microsoft.com for details.
services. Nothing herein should be construed
as constituting an additional warranty. HP shall This computer may require upgraded and/ or
not be liable for technical or editorial errors or separately purchased hardware and/or a DVD
omissions contained herein. drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
This document contains proprietary See http://windows.microsoft.com/en-us/
information that is protected by copyright. No windows7/get-know-windows-7 for details.
part of this document may be photocopied,
reproduced, or translated to another language
without the prior written consent of Hewlett-
Packard Company.
Second Edition (March 2015)
First Edition (August 2014)
Document Part Number: 761489-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-
accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product overview .......................................................................................................................................... 1

Product Models ...................................................................................................................................................... 1
Standard features .................................................................................................................................................. 1
Rear components ................................................................................................................................................... 3
Connecting a serial device ................................................................................................................... 4
2 Installing and Customizing the Software ......................................................................................................... 5

Installing the Windows Operating system ............................................................................................................ 5
Installing or upgrading device drivers (Windows systems) .................................................................................. 5
Customizing the monitor display (Windows systems) .......................................................................................... 5
Downloading Microsoft Windows updates ............................................................................................................ 6
Accessing disk image (ISO) files ............................................................................................................................ 6
3 Illustrated parts catalog ................................................................................................................................ 7

Computer major components ................................................................................................................................ 7
Optional displays and USB devices ........................................................................................................................ 8
Cables ..................................................................................................................................................................... 9
Misc parts ............................................................................................................................................................. 10
Plastic parts ......................................................................................................................................................... 11
4 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 12

Electrostatic discharge information ................................................................................................................... 12
Generating static ............................................................................................................................... 12
Preventing electrostatic damage to equipment .............................................................................. 13
Personal grounding methods and equipment .................................................................................. 13
Grounding the work area .................................................................................................................. 13
Recommended materials and equipment ........................................................................................ 14
Operating guidelines ........................................................................................................................................... 14
Routine care ......................................................................................................................................................... 15
General cleaning safety precautions ................................................................................................ 15
Cleaning the Computer Case ............................................................................................................. 15
Cleaning the monitor ......................................................................................................................... 15
Service considerations ........................................................................................................................................ 15
Power supply fan ............................................................................................................................... 15
Tools and software Requirements ................................................................................................... 16
Screws ............................................................................................................................................... 16
v
Cables and connectors ...................................................................................................................... 16
Hard Drives ........................................................................................................................................ 16
Lithium coin cell battery ................................................................................................................... 17
SATA hard drives .................................................................................................................................................. 17
SATA hard drive cables ........................................................................................................................................ 17
SATA data cable ................................................................................................................................. 17
SMART ATA drives ................................................................................................................................................ 17
Cable management .............................................................................................................................................. 18
5 Removal and replacement procedures ........................................................................................................... 19

Preparation for disassembly ............................................................................................................................... 19
Mounting the RP2 to a wall, swing arm, or pole-mounted bracket ................................................................... 20
Routing cables to external devices ..................................................................................................................... 21
Stand feet ............................................................................................................................................................ 23
Power supply ....................................................................................................................................................... 24
Optional HP integrated USB peripheral modules ............................................................................................... 27
Front panel ........................................................................................................................................................... 31
Memory ................................................................................................................................................................ 34
DDR3-SDRAM SODIMM ...................................................................................................................... 34
Replacing the SODIMM ...................................................................................................................... 34
Hard drive ............................................................................................................................................................ 36
Battery ................................................................................................................................................................. 38
WLAN module ...................................................................................................................................................... 40
Drive connector and cables ................................................................................................................................. 42
Power button board ............................................................................................................................................. 43
USB port assembly .............................................................................................................................................. 44
Speakers .............................................................................................................................................................. 47
Touch board ......................................................................................................................................................... 49
Antennas and transceivers .................................................................................................................................. 50
System board ....................................................................................................................................................... 52
System board callouts ...................................................................................................................... 56
Display panel assembly ....................................................................................................................................... 57
6 Configuring the software ............................................................................................................................. 58

Touch screen calibration ..................................................................................................................................... 58
Calibration for Windows 7 Professional and Embedded POSReady 7 ............................................. 58
Calibration for Windows 8.1 Professional and Embedded 8.1 Industry Pro Retail ......................... 58
Configuring the MSR ............................................................................................................................................ 58
Configuring powered serial ports ........................................................................................................................ 59
vi
7 Computer Setup (F10) Utility ........................................................................................................................ 60
Computer Setup (F10) Utilities ............................................................................................................................ 60
Using Computer Setup (F10) Utilities ............................................................................................... 60
Computer Setup—File ...................................................................................................................... 62
Computer Setup—Storage ............................................................................................................... 63
Computer Setup—Security ............................................................................................................... 64
Computer Setup—Power .................................................................................................................. 66
Computer Setup—Advanced ............................................................................................................ 67
8 POST error messages ................................................................................................................................... 69

POST numeric codes and text messages ............................................................................................................ 69
Interpreting POST diagnostic front panel LEDs and audible codes .................................................................... 73
9 Password security and resetting CMOS .......................................................................................................... 76

Resetting the password jumper .......................................................................................................................... 76
Changing a Setup or Power-On password .......................................................................................................... 77
Deleting a Setup or Power-On password ............................................................................................................ 78
Clearing and resetting the CMOS ......................................................................................................................... 78
10 HP PC Hardware Diagnostics ....................................................................................................................... 80

Why run HP PC Hardware Diagnostics ................................................................................................................. 80
How to access and run HP PC Hardware Diagnostics ......................................................................................... 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 80
11 System backup and recovery ...................................................................................................................... 82

Backing up, restoring, and recovering in Windows 8.1, Windows 8, or Industry 8.1 ......................................... 82
Creating recovery media and backups .............................................................................................. 82
Restoring and recovering using Windows tools ............................................................................... 82
Using Reset when the system is not responding ........................................................... 83
Recovery using the Windows recovery USB flash drive ................................................. 83
Recovery using Windows operating system media (purchased separately) ................ 84
Backing up, restoring, and recovering in Windows 7 and POSReady 7 .............................................................. 84
Creating recovery media ................................................................................................................... 85
Creating recovery media using HP Recovery Manager (select models only) ................ 85
Creating recovery discs with HP Recovery Disc Creator (select models only) .............. 86
Creating recovery discs ................................................................................ 86
Backing up your information .......................................................................................... 87
System Restore ................................................................................................................................. 87
System Recovery ............................................................................................................................... 88
System Recovery when Windows is responding ............................................................ 88
vii
System Recovery when Windows is not responding ..................................................... 89
System Recovery using recovery media (select models only) ...................................... 89
Using HP Recovery Disc operating system discs (select models only) .......................... 90
Appendix A Power cord set requirements ......................................................................................................... 92

General requirements .......................................................................................................................................... 92
Japanese power cord requirements .................................................................................................................... 92
Country-specific requirements ........................................................................................................................... 93
Appendix B Specifications ............................................................................................................................... 94
Index ............................................................................................................................................................. 95
viii
1 Product overview
Product Models
The HP RP2 Retail System offers 2 (two) base models which include different processors and touch
technology, as identified below. For standard and optional features available on these two models, refer to
Standard features on page 1.
HP RP2 Retail System Display Touch Technology Processor

Models
Model 2000 14" Diagonal, Wide Aspect (16:9), 5-Wire Resistive - Single Touch Intel Quad Core J1900: Up to 2.41
LED-Backlit, Anti-Glare, (1366 x GHz Max. Turbo Frequency (2.00
768) With Bezel GHz base frequency)
Model 2020 14" Diagonal, Wide Aspect (16:9), Projected Capacitive, 10 Multi- Intel Quad Core J1900: Up to 2.41
LED-Backlit, Anti-Glare, (1366 x Touch GHz Max. Turbo Frequency (2.00
768) Bezel Free GHz base frequency)
Model 2030 14" Diagonal, Wide Aspect (16:9), Projected Capacitive, 10 Multi- Intel Quad Core J2900: Up to 2.66
LED-Backlit, Anti-Glare, (1366 x Touch GHz Max. Turbo Frequency (2.41
768) Bezel Free GHz base frequency)
Standard features
The HP RP2 Retail System includes the following features.

● Integrated All-in-One (AiO) form factor
● Designed for long-term deployment within general retail, hospitality, and other markets
● 14" diagonal, wide aspect (16:9) LCD Display (1366 x 768), LED-Backlit, Anti-Glare with choice of 2 (two)
associate facing touch technologies:
◦ 5-Wire Resistive, single-finger touch, with bezel, available with Model 2000 only
◦ Projected Capacitive, 10-finger multi-touch, bezel free, available with Model 2020 and 2030 only
Product Models 1
● Sealed and fanless unit
● Entire unit rated IP54, water and dust resistant
● VESA mounting holes (100 mm x 100 mm and 75 mm x 75 mm patterns )
● Flexible use with display tilt and height adjustments
● Optional HP peripherals:
◦ MSR (single-head and dual-head models)
◦ 2 x 20 LCD (complex and non-complex) customer facing display
◦ 7" LCD customer facing display
◦ 2D imager scanner
◦ webcam
◦ fingerprint reader
● Intel Quad Core processor choices
● DDR3 memory
● Operating system choices
● Integrated NIC and WiFi (some models)
● USB+PWR and cash drawer ports
● Hard drive and SSD choices
● Cable management features
● Energy Star 6 qualified, EU Compliant, RoHS2 Compliant
● 87% energy efficient internal power supply adapter
● HP Limited Warranty, 3/3/3 standard: 3 years parts, 3 years labor, and 3 years on-site services
2 Chapter 1 Product overview

Rear components
1 Optional HP Integrated USB Peripheral Modules 9 Powered USB 12V
2 Hard Drive Activity Light 10 DisplayPort (for a secondary display)
3 Security Lock Slot 11 Headset / Line-Out Connector for powered

audio devices (green)
4 Integrated Speakers 12 Microphone / Line-in Audio Connector

(blue)
5 Power Button 13 RJ-45 Network Connector
6 DC In Power Connector 14 USB 3.0 Port
7 Powered USB 24V 15 USB 2.0 Ports (3)
8 Cash Drawer Connector 16 RJ-50 Serial Ports (Power Configurable 5V/

12V) (4)
NOTE: The 24-volt Powered USB connector and the 12-volt Powered USB connector are keyed differently
as a precaution to prevent connection errors.
NOTE: The system ships with a set of plastic plugs that can be inserted into unused ports to help protect
the system.
NOTE: The RP2 is shipped with the RJ-50 Serial Ports' power disabled. Enable power for each port within
the HP BIOS. RJ-50 to DB9 cables are available from HP. Also refer to Connecting a serial device on page 4.
NOTE: An optional DisplayPort to VGA adapter cable is available from HP.
CAUTION: The cash drawer connector is similar in size and shape to a modem jack. To avoid damage to the
computer or external devices, DO NOT plug a network cable into the cash drawer connector or the RJ-50
serial port connectors.
Rear components 3
Connecting a serial device
Some serial devices may require a DB9 connector. Available options from HP are RJ-50 to DB9 adapter cables
(either 1 meter or 2 meters in length) as shown below.
NOTE: The serial ports can be configured as 5V or 12V powered serial ports. Refer to Configuring powered
serial ports on page 59 for more information.
4 Chapter 1 Product overview

2 Installing and Customizing the Software
If your computer was not shipped with a Microsoft operating system, some portions of this documentation do
not apply. Additional information is available in online help after you install the operating system.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system
is successfully installed. Doing so may cause errors and prevent the operating system from installing
properly.
Installing the Windows Operating system

The first time you turn on the computer, the operating system is installed automatically. This process takes
about 5 to 10 minutes, depending on which operating system is being
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE
PROCESS IS COMPLETE. Turning off the computer during the installation process may damage the software
that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive, the
installation process could take up to 60 minutes.
Installing or upgrading device drivers (Windows systems)

When installing optional hardware devices after the operating system installation is complete, you must also
install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the
dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.
Obtain the latest support software, including support software for the operating system, from
http://www.hp.com/support. Select your country and language, select Drivers & Downloads, enter the
model number of the computer, and click the Go button.
Customizing the monitor display (Windows systems)

If you wish, you can select or change the monitor model, refresh rates, screen resolution, color settings, font
sizes, and power management settings.
To change display settings in Windows 7 and POSReady 7, right-click on the Windows Desktop and select
Personalize.
In Windows 8.x and Industry 8.1, you can customize display settings for the Start screen and Desktop. To
customize the Start screen, point to the upper-right or lower-right corner of the Start screen to display the
charms. Select Settings > Change PC Settings > Personalize and change the display settings. To customize
the Desktop, right-click on the Desktop, and then select Personalize to change the display settings.
For more information, refer to the online documentation provided with the graphics controller utility or the
documentation that came with your monitor.
Installing the Windows Operating system 5

Downloading Microsoft Windows updates
Microsoft may release updates to the operating system. To help keep the computer running optimally, HP
recommends checking for the latest updates during the initial installation and periodically throughout the life
of the computer.
1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the
screen.
2. In Windows 7, POSReady 7, Windows XP, and POSReady 9, click Start > All Programs > Windows
Update.
In Windows 7 and POSReady 7, the Windows Update screen appears. Click view available updates and
make sure all critical updates are selected. Click the Install button and follow the instructions on the
screen.
In Windows 8.x and Industry 8.1, point to the upper-right or lower-right corner of the Start screen to
display the charms. Select Settings > Change PC Settings > Windows Update and follow the
instructions on the screen.
It is recommended that you install all of the critical updates and service packs.
3. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure to save
any files or documents that you may have open before rebooting. Then select Yes to reboot the
machine.
4. Run Windows Update monthly thereafter.
Accessing disk image (ISO) files

There may be disk image files (ISO files) included on your PC that contain the installation software for
additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file can be
burned to CD media to create an installation CD. It is recommended that these disks be created and the
software installed in order to get the most from your PC.
6 Chapter 2 Installing and Customizing the Software

3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components
Item Description
(1) Display panel assembly (includes touch board that is pre-programmed to the touch glass)
5-Wire Resistive, single-finger touch panel, bezel, model 2000 only
Projected Capacitive, 10-finger multi-touch, no bezel, model 2020 and 2030 only
(2) System board (includes replacement thermal material)
System board with Intel Pentium J2900 processor
Windows 8.1
Windows Embedded 8.1
No Digital Product Key (DPK)
System board with Intel Celeron J1900 processor
Computer major components 7

Item Description
Windows 8.1
Windows Embedded 8.1
No Digital Product Key (DPK)
(3) Power supply, 180W; external
(4) Memory modules (PC3,12800, CL11)
8 GB
4 GB
Optional displays and USB devices
Item Description
(1) HP Retail Integrated 7-inch Customer Facing Display
(2) HP Retail Integrated 2x20 Display
(3) HP Retail Integrated Barcode Scanner
(4) HP Retail Integrated Fingerprint Reader
(5) HP Integrated Single-Head MSR
(6) HP Retail Integrated Webcam
8 Chapter 3 Illustrated parts catalog

Cables
Item Description
(1) Hard drive connector and cable
(2) Display (LVDS) cable
(3) Power button board cable
(4) Touch board cable
(5) RJ50 to DB9 cable
1 meter
2 meter
(6) Antennas and transceivers
Adapter, DisplayPort to VGA (not illustrated)
DisplayPort cable (not illustrated)
Cables 9
Misc parts
Item Description
Hard drives/Solid-state drives/Flash drives
500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED) (not illustrated)
500 GB, 7200 rpm, 2.5 inch (not illustrated)
320 GB, 7200 rpm, 2.5 inch (not illustrated)
(1) 256 GB Solid-state Drive (SSD), self-encrypting (SED)
128 GB Solid-state Drive (SSD), self-encrypting (SED)
64-GB, flash, MLC, 2.5-inch (not illustrated)
32-GB, flash, MLC, 2.5-inch (not illustrated)
(2) USB connector
(3) Speakers
(4) HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 ()
(5) Foot kit (includes rubber foot and screw)
(6) Power button board
Pad lock (not illustrated)
Thermal pad kit (not illustrated)
Grommet (hard drive screw, blue; not illustrated)
10 Chapter 3 Illustrated parts catalog

Plastic parts
Item Description
(1) Base side panel
(2) USB assembly, plastic
(3) Cable and I/O cover
(4) USB cover plate
I/O cover (not illustrated)
Stand arm cable clip (not illustrated)
Plastic parts 11
4 Routine care, SATA drive guidelines, and
disassembly preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system
board. You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating static
The following table shows that:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Relative Humidity
Event 55% 40% 10%
Walking across carpet 7,500 V 15,000 V 35,000 V
Walking across vinyl floor 3,000 V 5,000 V 12,000 V
Motions of bench worker 400 V 800 V 6,000 V
Removing DIPs from plastic tube 400 V 700 V 2,000 V
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V
Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V
Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V
Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V
These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE: 700 volts can degrade a product.
12 Chapter 4 Routine care, SATA drive guidelines, and disassembly preparation

Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric
components and accessories.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to equipment:
● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method Voltage
Antistatic plastic 1,500
Carbon-loaded plastic 7,500
Metallized laminate 15,000
Grounding the work area

To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Electrostatic discharge information 13

Recommended materials and equipment
Materials and equipment that are recommended for use in preventing static electricity include:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing one-megohm +/- 10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Operating guidelines
To prevent overheating and to help prolong the life of the computer:
● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides
of the computer and above the monitor to permit the required airflow.
● Never restrict the airflow into the computer by blocking any vents or air intakes.
● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter
can block the vents and limit the airflow. Be sure to unplug the computer before cleaning the air vents.
● Never operate the computer with the cover or side panel removed.
● Do not stack computers on top of each other or place computers so near each other that they are
subject to each other’s re-circulated or preheated air.
● If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be
provided on the enclosure, and the same operating guidelines listed above will still apply.
● Keep liquids away from the computer.
● Never cover the ventilation slots on the monitor with any type of material.
● Install or enable power management functions of the operating system or other software, including
sleep states.

Routine care
General cleaning safety precautions
1. Never use solvents or flammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use
the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning.
Cleaning the Computer Case

Follow all safety precautions in General cleaning safety precautions on page 15 before cleaning the
computer.
To clean the computer case, follow the procedures described below:
● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth
or swab dampened with clear water.
● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate
quickly and not leave a residue.
● After cleaning, always wipe the unit with a clean, lint-free cloth.
● Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and
limit the airflow.
Cleaning the monitor

● Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the
housing and damage a component. Never use solvents or flammable liquids on the monitor.
● To clean the monitor body follow the procedures in Cleaning the Computer Case on page 15.
Service considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Power supply fan

The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off when
the computer is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the computer to prevent system
board or component damage.
Routine care 15
Tools and software Requirements
To service the computer, you need the following:
● Torx T-15 screwdriver
● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
● Phillips #2 screwdriver
● Diagnostics software
● Tamper-resistant T-15 wrench
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads and
may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the
unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was
removed, then returned to their proper locations.
CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives
only.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the work
area to prevent damage.
Cables and connectors

Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to
avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from
the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the
cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts
being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the
reassembly process. Improper cable placement can damage the computer.
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies
to failed drives as well as replacement spares.
● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging
and label the package “Fragile: Handle With Care.”
● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective
packaging until they are actually mounted in the computer.
● Avoid dropping drives from any height onto any surface.
● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while
the computer is on or in standby mode.
● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

● Do not use excessive force when inserting a drive.
● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
Lithium coin cell battery

The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime
of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide for
instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery
is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire,
or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public collection
system or return them to HP, their authorized partners, or their agents.
SATA hard drives

Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable 7/7
Number of pins in power cable 15
Maximum data cable length 39.37 in (100 cm)
Data interface voltage differential 400-700 mV
Drive voltages 3.3 V, 5 V, 12 V
Jumpers for configuring drive N/A
Data transfer rate 6.0 Gb/s
SATA hard drive cables

SATA data cable
Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s
drives.
Current HP desktop products ship with SATA 6.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it
tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
SMART ATA drives

The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers
have built-in drive failure prediction that warns the user or network administrator of an impending failure or
SATA hard drives 17

crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as
reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is
imminent, it generates a fault alert.
Cable management
Always follow good cable management practices when working inside the computer.
● Keep cables away from major heat sources like the heat sink.
● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not
designed to take excessive pressure on them.
● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the
parts are moved.
● When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires.
● Some flat ribbon cables come prefolded. Never change the folds on these cables.
● Do not bend any cable sharply. A sharp bend can break the internal wires.
● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
● Never crease a SATA data cable.
● Do not rely on components like the drive cage, power supply, or computer cover to push cables down
into the chassis. Always position the cables to lay properly by themselves.

5 Removal and replacement procedures
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Adherence to the procedures and precautions described in this chapter is essential for proper service. After
completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all
components operate properly.
NOTE: Not all features listed in this guide are available on all computers.
Preparation for disassembly

See Routine care, SATA drive guidelines, and disassembly preparation on page 12 for initial safety
procedures.
1. Remove/disengage any security devices that prohibit opening the computer.
2. Remove all removable media, such as compact discs or USB flash drives, from the computer.
3. Turn off the computer properly through the operating system, then turn off any external devices.
4. Disconnect the power cord from the power outlet and disconnect any external devices.
CAUTION: Turn off the computer before disconnecting any cables.

Regardless of the power-on state, voltage is always present on the system board as long as the system
is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in
the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a
unit.
5. As applicable, lay the computer down on its side to achieve a safe working position.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing. Keep all
screws with the units removed.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong
screw in an application may damage the unit.
Preparation for disassembly 19

Mounting the RP2 to a wall, swing arm, or pole-mounted bracket
The RP2 can be attached to a wall, swing arm, pole-mounted bracket, or other mounting fixture. This RP2
supports the VESA industry standard 100 mm spacing between mounting holes.
NOTE: There are two sets of VESA industry standard screw holes on the rear: a 75 mm x 75 mm pattern (1)
and a 100 mm x 100 mm pattern (2). The stand attaches to the 75 mm x 75 mm pattern. The 100 mm x 100
mm pattern can be used to attach a mounting device, such as the HP Quick Release.
This apparatus is intended to be supported by UL or CSA Listed wall mount bracket. HP recommends that you
use an HP Quick Release mounting bracket for wall mounting (part number EM870AA).
CAUTION: To attach a third-party mounting solution to the RP2, four 4 mm, 0.7 pitch, and 10 mm long
screws are required. Longer screws must not be used because they may damage the system. It is important
to verify that the manufacturer’s mounting solution is compliant with the VESA standard and is rated to
support the weight of the system.
20 Chapter 5 Removal and replacement procedures

Routing cables to external devices
2. Disconnect the power cord from the power outlet.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to
the internal components of the computer.
3. Push up on the bottom corners of the cable cover (1) and rotate the cover off the unit (2).
4. Connect the cables to the appropriate rear connectors.
NOTE: Tilt the display head back for easy access to the rear connectors.
5. Route the cables from the connectors on the rear panel through the hole in the center of the base (1),
and then out the underside of the base (2). Secure the cables with the cable clip (3).
Routing cables to external devices 21

6. Insert the tabs on the top of the cable cover into the slots on the rear panel (1) and then rotate the
bottom part of the cover on to secure it (2).
7. Reconnect the power cord and press the power button.

Stand feet
The bottom of the stand has four rubber feet. Each foot is secured to the stand with one Phillips screw.
To remove a foot from the bottom of the stand:
1. Prepare the computer for disassembly (Preparation for disassembly on page 19)
2. Position the computer to allow access to the bottom of the stand.
3. Remove the Phillips screw that secures the foot to the bottom of the stand.
4. Remove the foot.
The install a foot, reverse the removal procedures.
Stand feet 23
Power supply
3. Unplug the DC power cable from the connector on the rear of the display head.
4. Remove the side panels from each side of the base. To do so, push up on each end of the bottom edge
of the panel (1), and then pull the bottom edge of the panel off the base (2) followed by the top edge of
the panel.
5. Unplug the AC power cord from the right side of the power supply.
6. Slide the lever on the left side of the power supply back (1) and pull the power supply out of the base
(2).

7. Slide the new power supply into the left side of the base.
8. Connect the AC power cord to the right side of the power supply inside the base (1), insert the cord into
the routing slot on the bottom edge of the base (2), and then route the cord under the base behind the
foot (3) and out the rear of the base (4).
9. Route the DC cable on the left side of the base up through the hole in the center of the base and connect
the cable to the DC power connector on the rear of the display head.
Power supply 25
10. Replace the side panels on the base. To do so, insert the tabs at the bottom edge of the panel onto the
base (1) then rotate the top edge of the panel onto the base (2) so that it snaps in place.
11. Connect the power cord to an electrical outlet.

Optional HP integrated USB peripheral modules
Description
HP Retail Integrated 7-inch Customer Facing Display
HP Retail Integrated 2x20 Display
HP Retail Integrated Barcode Scanner
HP Retail Integrated Fingerprint Reader
HP Integrated Single-Head MSR
HP Retail Integrated Webcam
Only HP approved integrated USB peripheral modules will work with the RP2, such as the HP webcam,
fingerprint reader, MSR (single-head and dual head), 2 x 20 LCD (complex and non-complex) customer facing
display, 7" LCD customer facing display, and 2D imager scanner.
NOTE: Do not install an HP webcam, 2 x 20 LCD (complex and non-complex) customer facing display, or a 7"
LCD customer facing display on the sides of the display head. These three peripheral modules must be
installed on top of the display head for proper video orientation.
NOTE: Only install HP approved USB peripherals designed for these USB ports. The USB ports do not
support optical drives or hard drives.
The procedure for installing an HP integrated USB peripheral module is the same for all modules. To install
an HP USB peripheral module, follow the steps below.
Optional HP integrated USB peripheral modules 27

3. Pry off the bottom part of the USB cover plate (1) and then pull the cover plate off the unit (2).
4. Pull the plug that is inserted in the USB port out of the port.
NOTE: Some models do not have plugs in the USB ports.

5. Remove the two screws next to the USB port. The screws are needed to install the USB module.
6. Slide the screw hole cover plate on the module back (1) and insert the USB connector on the module into
the USB port (2).
Optional HP integrated USB peripheral modules 29

7. Install the two screws that were previously removed (1) and slide the cover plate on the module
forward to cover the screws (2).

Front panel
To access the internal components of the computer, such as the hard drive and memory module, you must
remove the front panel.
1. Push up on the bottom corners of the cable cover (1) and rotate the cover off the unit (2) to expose two
of the screws that must be loosened to remove the front panel.
2. Disconnect all cables from the rear I/O connectors, including the power cord.
3. Loosen the two captive screws in the top corners of the panel and the two captive screws in the bottom
corners of the panel.
NOTE: The captive screws are not removable. They can only be loosened to the point that the panel is
no longer secured by them.
Front panel 31
4. Rotate the display head back to the horizontal position.
5. Lift the front panel straight up and off the rear casing.

6. Use the following image to determine proper placement of thermal pads under the panel on the rear
casing.
A thermal pad spare part kit is available.
Front panel 33
Memory
Description
8 GB (PC3,12800, CL11)
4 GB (PC3,12800, CL11)
The computer comes with one preinstalled double data rate 3 synchronous dynamic random access memory
(DDR3-SDRAM) small outline dual inline memory module (SODIMM).
DDR3-SDRAM SODIMM
CAUTION: This product DOES NOT support DDR3 Ultra Low Voltage (DDR3U) memory. The processor is not
compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the
physical damage to the SODIMM or invoke system malfunction.
For proper system operation, the SODIMM must be:

● industry-standard 204-pin
● unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant
● 1.5 volt DDR3-SDRAM SODIMM
The DDR3-SDRAM SODIMM must also:
● support CAS latency 11 DDR3 1600 MHz (11-11-11 timing)
● contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification
In addition, the computer supports:
● 512-Mbit, 1-Gbit, 2-Gbit, 4-Gbit, and 8-Gbit non-ECC memory technologies
● single-sided and double-sided SODIMMS
● SODIMMs constructed with x8 and x16 devices; SODIMMs constructed with x4 SDRAM are not supported
NOTE: The system will not operate properly if you install unsupported SODIMMs.
Replacing the SODIMM

CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain
before replacing the memory module. Regardless of the power-on state, voltage is always supplied to the
memory module as long as the computer is plugged into an active AC outlet. Adding or removing the memory
module while voltage is present may cause irreparable damage to the memory module or system board.
The memory module socket has gold-plated metal contacts. When upgrading the memory, it is important to
use a memory module with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from
having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before beginning
these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal
object.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the
module.

CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to
drain before replacing the memory module. Regardless of the power-on state, voltage is always
supplied to the memory module as long as the computer is plugged into an active AC outlet. Adding or
removing a memory module while voltage is present may cause irreparable damage to the memory
module or system board.
3. Remove the front panel (Front panel on page 31).

4. To remove the SODIMM, press outward on the two latches on each side of the SODIMM (1) then pull the
SODIMM out of the socket (2).
The computer automatically recognizes the additional memory when you turn on the computer.
To replace a memory module, reverse the removal procedures.
Memory 35
Hard drive
Description
500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED)
500 GB, 7200 rpm, 2.5 inch
320 GB, 7200 rpm, 2.5 inch
64-GB, flash, MLC, 2.5-inch
32-GB, flash, MLC, 2.5-inch
CAUTION: If you are replacing a hard drive, be sure to back up the data from the old drive so that you can
transfer the data to the new drive.

4. Press in the release latch on the left side of the hard drive carrier (1) and then rotate the carrier handle
up (2).

5. Lift the hard drive carrier straight up and out of the drive bay.
6. Remove the four grommet screws from the sides of the hard drive carrier.
Hard drive 37
7. Slide the hard drive out of the carrier
Reverse the removal procedures to install a hard drive.

When installing the hard drive assembly, make sure the thermal pad is installed on the hard drive.
Battery
The battery that comes with the computer provides power to the real-time clock. When replacing the battery,
use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-
volt lithium coin cell battery.
WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and
burns if the battery is not handled properly. To reduce the risk of personal injury:
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 60°C (140ºF).
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Replace the battery only with the HP spare designated for this product.

CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the
battery is removed or replaced, the CMOS settings will be cleared.
Static electricity can damage the electronic components of the computer or optional equipment. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall
socket. The lithium battery is only used when the computer is NOT connected to AC power.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

4. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the
battery. When the battery pops up, lift it out (1).
5. To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the
positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2).
6. Replace the front panel.

Battery 39
WLAN module
The WLAN module is secured with one screw and has two connected antennas.
To remove the WLAN module:
1. Prepare the computer for disassembly (Preparation for disassembly on page 19)
3. To remove a WLAN module, disconnect the antenna cables from the module (1).
4. Remove the Phillips screw (2) that secures the module to the system board.

5. Lift the module to a 45-degree angle, and then pull it away to remove it from the socket.
To install a WLAN module, reverse the removal procedures.
WLAN module 41
Drive connector and cables
The drive connector and cables assembly is connected to the bottom of the drive cage.
1. Prepare the computer for disassembly (Preparation for disassembly on page 19).
3. Disconnect the drive data cable and drive power cable (1) from the system board.
4. Remove the two Torx screws that secure the connector to the drive cage (2), and then remove the drive
connector and cables from the computer (3).

Power button board
The power button board is located at the bottom, left of the computer. A separate cable connects the power
button board to the system board.
3. Disconnect the cable from the connector on the power button board.
4. Use a flat tool to carefully pry the board from its slot in the computer.
To reinstall the power button board, reverse the removal procedure.
Power button board 43

USB port assembly
Description
USB port assembly (plastic body)
USB connector and cable
3. Remove the screw from the USB connector (1), disconnect the cable from the system board (2), and
then remove the USB port and cable.
NOTE: Left USB connector shown. The procedure to remove the left and right USB connectors is
similar.

4. Remove the screws (1) from the USB assembly, and then rotate the assembly up and off the computer
(2).
NOTE: The screws you must remove differs depending on which USB assembly you are removing:
On the top USB assembly, you must remove only the two black screws.
On the left USB assembly, you must remove the two black screws and the bottom silver screw.
On the right USB assembly, you must remove the two black screws and the top silver screw.
If you need to remove the left top assembly:

Top USB assembly
5. If you need to remove the left USB assembly:

Left USB assembly
USB port assembly 45

6. If you need to remove the right USB assembly:
Right USB assembly
To install the USB assembly, reverse the removal procedures.

Speakers
The computer uses two speakers located on the bottom left and right sides. The speakers are wired together
and plug into one connector.
3. Remove the left and right USB assemblies (USB port assembly on page 44).
4. Remove the two Torx screws (1) that secure the left speaker to the computer, and then lift the left
speaker off the computer (2).
Speakers 47
5. Remove the two Torx screws (1) that secure the right speaker to the computer, disconnect the speaker
cable from the system board connector labeled SPKR (2), and then lift the right speaker off the
computer (3).
To replace the speakers, reverse the removal procedures.

Touch board
NOTE: For R-touch models, the display panel assembly includes a resistive touch board that is pre-
programmed to the touch glass and mounted separately to the chassis. Be sure to use the same board this is
supplied with the replacement display. Do not mix and match panels and touch boards.
The touch board is not spared separately from the panel.
The touch board is located at the top, left of the computer. The touch pad connects to the system board using
a separate cable.
To remove the touch board:
2. Remove the left USB assembly (USB port assembly on page 44).
3. Disconnect the cable from the top of the board (1).
4. Disconnect the cable from the bottom of the board (2).
5. Remove the two screws that secure the board to the computer (3).
6. Remove the board from the computer (4).
Touch board 49
Antennas and transceivers
The wireless antennas connect from the WLAN module to transceivers at the top of the computer. Each
transceiver is secured with one screw and sits atop a removable bracket.
3. Remove the top USB assembly (USB port assembly on page 44).
4. Remove the antenna cables from the clip near the top of the computer (1) that secures the assembly to
the chassis.
5. Remove the two Torx screws that secure the antenna transceivers to the computer (2).
6. Rotate the transceivers upward (3) to remove them from the brackets underneath.
7. To remove the antenna brackets, rotate the top of the bracket downward, and then lift it up to remove
it.

To reinstall the antennas, reverse the removal procedure.
When installing the antenna brackets, insert the tabs on the bottom of the brackets into the slots in the
computer.
Be sure to install the eyelet on the transceiver onto the tab on the top of the antenna bracket.
Antennas and transceivers 51

System board
NOTE: All system board spare part kits include replacement thermal material.
Description
System board with Intel Pentium J2900 processor
For use in models without Windows 8.1
For use in models with Windows 8.1 Standard
For use in models with Windows 8.1 Professional
System board with Intel Celeron J1900 processor
For use in models without Windows 8.1
For use in models with Windows 8.1 Standard
For use in models with Windows 8.1 Professional
Thermal pad kit
The system board is secured with four screws. You must remove the top USB assembly, drive cage, and the
top bracket to remove the system board. Removal of the top bracket requires that you first remove the
antenna transceivers.
3. Remove the top USB assembly (USB port assembly on page 44).
4. Remove the antennas and transceivers (Antennas and transceivers on page 50).
5. When replacing the system board, make sure the following components are removed from the defective
system board and installed on the replacement system board:
● Memory modules (Memory on page 34)
● WLAN module (WLAN module on page 40)
6. Disconnect all cables connected to the system board, noting their location for reinstallation.
7. Remove the hard drive bracket:
a. Remove the two Torx screws (1) that secure the hard drive bracket to the chassis.

b. Slide the bracket toward the top of the computer (2), and then lift it from the computer.
8. Remove the four Torx screws that secure the system board to the computer.
NOTE: The two top system board screws also secure the top bracket.
System board 53
9. Rotate the top bracket up and remove it from the computer.

10. Lift the system board from the computer.
Use the following image to determine proper placement of thermal pads under the system board.
A thermal pad spare part kit is available.
To install the system board, reverse the removal procedures.
NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.
System board 55
System board callouts
Sys Bd Label Color Component Sys Bd Label Color Component
SATA0 Dark blue Hard drive 12V USB Silver 12V powered USB
connector
SATAPWR0 White Hard drive power DISPLAYPORT Silver DisplayPort connector

connector
CMOS Yellow Reset CMOS OUT Green Headphone jack
LVDS White Display connector IN Blue Microphone jack
PSWD Blue Clear system passwords RJ45 Silver Network connector
XMM1 Black Memory module USB2 Silver Top: USB 3.0 connector
Bottom: USB 2.0

connector
USB3 White Top USB port FRONT USB2 Silver USB 2.0 connectors (2)
SPKR White Speaker COMA Black RJ-50 serial ports
FRONT USB White Right USB port PB/HDDLED/ White Power button board
PWRLED connector
PWR Silver External power P25 White Left USB port

connector
+24 USB Silver 24V powered USB BAT Black RTC battery
connector
CASHDWR Black Cash drawer connector X1PCIEXP Black WLAN module

Display panel assembly
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to
cool before touching.
3. Remove the USB assemblies (USB port assembly on page 44).
4. Remove the speakers (Speakers on page 47).
5. Remove the top system board bracket (System board on page 52).
6. Remove the antennas and transceivers (Antennas and transceivers on page 50).
NOTE: You have to remove the antenna transceivers to move the top system board bracket. You need
only to move the bracket aside when removing the display panel assembly.
7. Disconnect the cable from the touch board (1).

8. Disconnect the display cable from the system board (2).
9. Remove the 16 Torx screws (3) that secure the display panel assembly to the main computer bracket.
10. Lift the bracket off the display panel assembly.
NOTE: For R-touch models, the display panel assembly includes a resistive touch board that is pre-
programmed to the touch glass and mounted separately to the chassis. Be sure to use the same board this is
supplied with the replacement display. Do not mix and match panels and touch boards.
The P-Cap board is mounted on the display panel rear side.
To replace the display panel assembly, reverse the removal procedures.
Display panel assembly 57

6 Configuring the software
Touch screen calibration

You do not need to install the touch driver software for Microsoft Windows 7 Professional or Embedded
POSReady 7. Touch drivers are already included in those operating systems for this monitor.
HP recommends that you calibrate the touch screen before using the system to ensure that the touch point
registers on the screen where the stylus or finger touches the screen. If at any time you find that the touch
point is not registering properly, you may need to repeat the calibration process.
Calibration for Windows 7 Professional and Embedded POSReady 7

To calibrate the touch module in Windows 7 Professional and Embedded POSReady 7:
1. In the HP factory image, select Start > All Programs > Load Windows Calibration Tool, then proceed to
step 2.
OR
Open the Start menu, tap the Control Panel link and type “calibrate” in the Search box. Under Tablet PC
Settings, tap the Calibrate the screen for pen or touch input link. In the Tablet PC Settings dialog box,
tap the Calibrate button, then proceed to step 2.
2. Follow the on-screen instructions to press the target marks on the touch screen. At the end of the
calibration process, the touch module should be aligned with the video and the touch points will be
accurate.
Calibration for Windows 8.1 Professional and Embedded 8.1 Industry Pro Retail
To calibrate the touch module in Windows 8.1 Professional and Embedded 8.1 Industry Pro Retail:
1. Launch the Control Panel. You can type “Control Panel” in the Search box to access it.
2. In the Control Panel type “calibrate” in the Search box. Under Tablet PC Settings, tap the Calibrate the
screen for pen or touch input link. In the Tablet PC Settings dialog box, tap the Calibrate button, then
proceed to step 3.
3. Follow the on-screen instructions to press the target marks on the touch screen. At the end of the
calibration process, the touch module should be aligned with the video and the touch points will be
accurate.
Configuring the MSR

To configure the MSR, refer to the HP Point of Sale Configuration Guide (available in English only). The guide
is available on the system's hard drive. In Windows 7 Professional or Embedded POSReady 7, select Start >
HP Point of Sale Information to access the guide.
58 Chapter 6 Configuring the software

Configuring powered serial ports
The serial ports can be configured as standard (non-powered) serial ports or powered serial ports. Some
devices use a powered serial port. If the serial port is configured as a powered port, devices that support a
powered serial interface do not require an external power source.
NOTE: The computer ships with all serial ports configured in standard non-powered serial mode (0 Volts)
by default.
The serial ports can be configured using the Computer F10 Setup utility. Under the Onboard Devices menu,
you are given the option to select the following three settings for each individual serial port.
● 0 Volts
● 5 Volts
● 12 Volts
CAUTION: Unplug all devices currently connected to the powered serial ports and reboot the computer
before changing the serial port voltage settings in the Computer F10 Setup utility.
NOTE: To access the Computer F10 Setup utility, restart the computer and press the F10 key as soon as the
HP logo screen is displayed (before the computer boots to the operating system).
Configuring powered serial ports 59

7 Computer Setup (F10) Utility
Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:
● Change factory default settings.
● Set the system date and time.
● Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media
devices.
● Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
restarted.
● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test (POST)
messages. Post Messages Disabled suppresses most POST messages, such as memory count, product
name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of
the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except
F1 through F12).
● Enter the Asset Tag or property identification number assigned by the company to this computer.
● Enable the power-on password prompt during system restarts (warm boots) as well as during power-
on.
● Establish a setup password that controls access to the Computer Setup (F10) Utility and the settings
described in this section.
● Secure integrated I/O functionality, including the serial, USB ports, audio, or embedded NIC, so that they
cannot be used until they are unsecured.
● Enable or disable removable media boot ability.
● Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test
(POST).
● Replicate the system setup by saving system configuration information on a USB device and restoring it
on one or more computers.
● Execute self-tests on a specified ATA hard drive (when supported by drive).
Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system. To access the
Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. Repeatedly press F10 when the monitor light turns green to access the utility.
You can also press Esc to a menu that allows you to access different options available at startup,
including the Computer Setup utility.
60 Chapter 7 Computer Setup (F10) Utility

NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
repeatedly press F10 when the monitor light turns green to access the utility.
NOTE: If the Computer Setup (F10) Utility is set to “fast boot”, use one of the following procedures to
access Computer Setup:
● Before turning on the computer, press and hold F10. Turn on the computer and continue to hold
F10 until the Computer Setup (F10) Utility is displayed.
- or –
● Follow the Windows 8 instructions for rebooting the computer into the Computer Setup (F10)
Utility.
3. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power,
and Advanced.
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys
to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press
Esc.
5. To apply and save changes, select File > Save Changes and Exit.
● If you have made changes that you do not want applied, select Ignore Changes and Exit.
● To reset to factory settings or previously saved default settings (some models), select Apply
Defaults and Exit. This option will restore the original factory system defaults.
NOTE: Not all settings shown in the following sections are available for all models
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes
because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10
Setup screen.
Computer Setup (F10) Utilities 61

Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 7-1 Computer Setup—File
Option Description
System Information Lists:
● Manufacturer
● Product name
● SKU number
● Serial number
● Asset tag
● Ownership tag
● Born on date
● System Board ID
● BIOS Revision
● BIOS Date
● Processor type
● Processor speed
● Memory size
● Integrated MAC
About Displays copyright notice.
Set Time and Date Allows you to set system time and date.
Default Setup Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords.
Ignore Changes and Exit Exits Computer Setup without applying or saving any changes.
Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup.

Computer Setup—Storage
Table 7-2 Computer Setup—Storage
Option Description
Device Configuration Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options may be
presented:
● Hard Disk
◦ SATA0 - Size, model, firmware version, serial number, emulation type.
◦ USB – Size, model.
● CD-ROM SATA 1: Model, firmware version, serial number.
● Diskette USB: Model.
NOTE: Displays for USB diskette drives.
Storage Options SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating system. There
are three supported options: IDE, RAID, and AHCI (default).
CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or
corrupt established volumes.
IDE - This is the most backwards-compatible setting of the options. Operating systems usually do not
require additional driver support in IDE mode.
RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver loaded in
the operating system to take advantage of RAID features.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of
more advanced features of the SATA controller.
NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/ AHCI
volume. If you attempt to boot from a RAID/AHCI volume without the required device driver installed, the
system will crash (blue screen). RAID volumes may become corrupted if they are booted to after disabling
RAID.
Removable Media Boot
Enables/disables ability to boot the system from removable media. Default is enabled.
DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System
(DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS selftests is
attached to the system.
Boot Order (options vary Allows you to:

based on operating
system) ● UEFI Boot Sources: Specify the order in which EFI boot sources (such as a internal hard drive, USB
hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system
image. Each device on the list may be individually excluded from or included for consideration as a
bootable operating system source.
EFI boot sources always have precedence over legacy boot sources.
● Legacy Boot Sources: Specify the order in which legacy boot sources (such as a network interface
card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable
operating system image. Each device on the list may be individually excluded from or included for
consideration as a bootable operating system source.

Table 7-2 Computer Setup—Storage (continued)
Specify the order of attached hard drives. The first hard drive in the order will have priority in the
boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: To drag a device to a preferred place, press Enter. To remove the device from consideration as a
bootable device, press F5.
You can use F5 to disable individual boot items, as well as disable EFI boot and/or legacy boot.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has
started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot
menu) when the monitor light turns green. After POST is completed, a list of bootable devices is
displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then
boots from the selected non-default device for this one time.
Computer Setup—Security
Table 7-3 Computer Setup—Security
Option Description
Setup Password Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and
make changes to certain plug and play settings under Windows.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is
Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears after a
power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is
Password Options Allows you to enable/disable:
(This selection appears ● Lock Legacy Resources (determines whether or not Windows Device Manager is allowed to change
only if a power-on resource settings for serial and parallel ports).
password or setup
password is set.) ● Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing, the F10
Setup Options without entering setup password). Default is enabled.
● Password prompt on F9 & F12 (requires setup password to use these boot functions). Default is
enabled.
● Stringent security (enabling the stringent password disables the ability to reset the password by
moving the jumper on the system board). Default is disabled.
CAUTION: If you enable the stringent security feature and you forget the setup password or the
power-on password, the computer is inaccessible and can no longer be used.
If you lose or forget the password, the system board must be replaced. This scenario is not covered
under warranty.
To prevent the computer from becoming permanently unusable, record your configured setup
password or power-on password in a safe place away from your computer. Without these
passwords, the computer cannot be unlocked.

Table 7-3 Computer Setup—Security (continued)
Device Security (shows Allows you to set Device Available/Device Hidden (default is ‘Device Available’) for:
supported devices only)
● Serial Port A
● Serial Port B
● Serial Port C
● Serial Port D
● System Audio
● Network Controller
● SATA0
USB Security Allows you to set Enabled/Disabled (default is Enabled) for:
● Front USB Ports
● Rear USB Ports
● Internal USB Ports
Slot Security Allows you to disable the mini card slot. Default is enabled.
Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
(Feature available on NIC models only; the network controller must be either a PCI expansion card or
embedded on the system board.) Default is enabled.
System IDs Allows you to set:
● Product Name
● Serial Number
● Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis
serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely
identify the system.)
● SKU Number
● Family Name
● Asset tag (18-byte identifier), a property identification number assigned by the company to the
computer.
● Ownership tag (80-byte identifier) displayed during POST.
● Feature Byte.
The label includes spaces after every four characters. You can enter or ignore these spaces – their
only purpose is to help with data entry. There is a character limitation of 40 bytes per line. When
you reach this limit, go to the next line to continue data entry. BIOS ignores the spaces and lines.
● Build ID
● Keyboard locale setting
System Security (these Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default
options are hardware is enabled.
dependent)
Virtualization Technology (enable/disable) - Controls the virtualization features of the processor.
Changing this setting requires turning the computer off and then back on. Default is disabled.
Secure Boot ● Legacy Support—Enable/Disable. Allows you to turn off all legacy support on the computer,
Configuration including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on. If set
to disable, legacy boot options in Storage > Boot Order are not displayed. Default is enabled.
● Secure Boot—Enable/Disable. Allows you to make sure an operating system is legitimate before
booting to it, making Windows resistant to malicious modification from preboot to full OS booting,

Table 7-3 Computer Setup—Security (continued)
preventing firmware attacks. UEFI and Windows Secure Boot only allow code signed by pre-
approved digital certificates to run during the firmware and OS boot process. Default is disabled,
except for Windows 8 systems which have this setting enabled. Secure Boot enabled also sets
Legacy Support to disabled.
● Key Management—This option lets you manage the custom key settings.
◦ Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded custom
boot keys. Default is Don't Clear.
◦ Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify the
contents of the secure boot signature databases and the platform key (PK) that verifies
kernels during system start up, allowing you to use alternative operating systems. Selecting
HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP
Keys.
● Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys
to access items before the operating system loads. Default is enabled.
NOTE: If Windows 8 detects a serious error, it will interrupt the boot process automatically and
display advanced boot options.
From Windows 8, you can press Shift and select Restart to access the screen that lets you boot to a
device or troubleshoot your computer.
Smart Cover Allows you to:
● Set the Cover Removal Sensor to Disable/Notify User/Setup Password.
NOTE: Notify User alerts the user that the sensor has detected that the cover has been removed. Setup
Password requires that the setup password be entered to boot the computer if the sensor detects that
the cover has been removed.
Computer Setup—Power
Table 7-4 Computer Setup—Power
Option Description
OS Power Management ● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
processors power consumption when the processor is idle. Default is extended.
● Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a visual
indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default
is disabled.
◦ S0 (On) = Solid green LED.
◦ S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED)
— repeated cycles of 3 blinks and a pause.
◦ S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green
LED) — repeated cycles of 4 blinks and a pause.
◦ S5 (Soft Off) = LED is off.
NOTE: If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported) and S3
use 1 blink per second.
Hardware Power PCI Express Power Management – Sets Active State Power Management (ASPM) of the bus. ASPM lets you
Management set lower power modes that activate when the bus is not being used. Default is enabled.

Table 7-4 Computer Setup—Power (continued)
S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet
EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled.
S5 Wake on LAN – Enables or disables remotely waking up the computer from S5 (power is off) power
state. Default is disabled.
Computer Setup—Advanced
Table 7-5 Computer Setup—Advanced (for advanced users)
Option Heading
Power-On Options Allows you to set:
● POST messages (enable/disable). Enabling this feature will cause the system to display POST error
messages, which are error messages displayed on the monitor during the Power On Self Test if the
BIOS encounters some kind of problem while starting the PC. A POST error message will only display
on screen if the computer is capable of booting this far. If the POST detects an error before this
point, a beep code is generated instead. Default is disabled.
● After Power Loss (off/on/previous state). Default is Power off. Setting this option to:
◦ Power off—causes the computer to remain powered off when power is restored.
◦ Power on—causes the computer to power on automatically as soon as power is restored.
◦ Previous state—causes the computer to power on automatically as soon as power is restored,

if it was on when power was lost.
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be able to
use the suspend/sleep feature or the Remote Management features.
● Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive.
● Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the computer not
to confirm when changes were made. Default is disabled.
● POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST process.
This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly
that they are not ready to boot by the time POST is finished. The POST delay also gives you more
time to select F10 to enter Computer (F10) Setup. Default is None.
BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.
Onboard Devices ● Allows you to set resources for or disable Legacy devices.
● Allows to you change voltage settings for powered serial ports A - D. Available voltage settings are:
◦ 0v (default)
◦ +5v
◦ +12v
Bus Options Allows you to enable or disable:
● PCI SERR# Generation. Default is enabled.
Device Options Allows you to set:
● Num Lock State at Power-On (off/on). Default is ‘on’.

Table 7-5 Computer Setup—Advanced (for advanced users) (continued)
● Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature, which
allows one core of the system to run at a higher than standard frequency and power if other cores
are idle. Default is enabled.
● Cash Drawer Port (enable/disable). Default is ‘Enable’.
● USB EHCI Port Debug (enable/disable). Default is ‘Disable’.
● Internal Speaker (some models) (does not affect external speakers). Default is enabled.
● NIC PXE Option ROM Download (enable/disable). Default is ‘Enable’.
PCI Graphics Lists all video devices installed in the system.

Configuration

8 POST error messages
This appendix lists the error codes, error messages, and the various indicator light and audible sequences
that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the
problem, and steps you can take to resolve the error condition.
POST Message Disabled suppresses most system messages during POST, such as memory count and non-
error text messages. If a POST error occurs, the screen will display the error message. To manually switch to
the POST Messages Enabled mode during POST, press any key (except F10, F11, or F12). The default mode is
POST Message Disabled.
The speed at which the computer loads the operating system and the extent to which it is tested are
determined by the POST mode selection.
NOTE: For more information on Computer Setup, see Computer Setup (F10) Utility on page 60.
POST numeric codes and text messages

This section covers those POST errors that have numeric codes associated with them. The section also
includes some text messages that may be encountered during POST.
NOTE: The computer will beep once after a POST text message is displayed on the screen.
Control panel message Description Recommended action
101-Option ROM Checksum Error System ROM or expansion board option ROM 1. Verify the correct ROM.
checksum.
2. Flash the ROM if needed.
3. If an expansion board was recently added,

remove it to see if the problem remains.
4. Clear CMOS. (See Appendix B, Password

security and resetting CMOS
on page 76.)
5. If the message disappears, there may be a

problem with the expansion card.
6. Replace the system board.
103-System Board Failure DMA or timers. 1. Clear CMOS. (See Appendix B, Password
on page 76.)
2. Remove expansion boards.
110-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an 1. If a PCI expansion card was recently
option ROM too large to download during POST. added, remove it to see if the problem
remains.
2. In Computer Setup, set Advanced >

Device Options > NIC PXE Option ROM
Download to DISABLE to prevent PXE
option ROM for the internal NIC from
being downloaded during POST to free
more memory for an expansion card's
POST numeric codes and text messages 69

option ROM. Internal PXE option ROM is

used for booting from the NIC to a PXE
server.
162-System Options Not Set Configuration incorrect. Run Computer Setup and check the
configuration in Advanced > Onboard Devices.
RTC (real-time clock) battery may need to
be replaced. Reset the date and time under Control Panel. If
the problem persists, replace the RTC battery.
See the Removal and Replacement section for
instructions on installing a new battery, or
contact an authorized dealer or reseller for RTC
battery replacement.
163-Time & Date Not Set Invalid time or date in configuration memory. Reset the date and time under Control Panel
(Computer Setup can also be used). If the
RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See
be replaced. the Removal and Replacement section for
instructions on installing a new battery, or
contact an authorized dealer or reseller for RTC
battery replacement.
163-Time & Date Not Set CMOS jumper may not be properly installed. Check for proper placement of the CMOS
jumper if applicable.
164-MemorySize Error Memory amount has changed since the last Press the F1 key to save the memory changes.
boot (memory added or removed).
164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities.
2. Make sure the memory module(s) are

installed properly.
3. If third-party memory has been added,

test using HP-only memory.
4. Verify proper memory module type.
201-Memory Error RAM failure. 1. Ensure memory modules are correctly

installed.
2. Verify proper memory module type.
3. Remove and replace the identified faulty

memory module(s).
4. If the error persists after replacing

memory modules, replace the system
board.
213-Incompatible Memory Module in Memory A memory module in memory socket identified 1. Verify proper memory module type.
Socket(s) X, X, ... in the error message is missing critical SPD
information, or is incompatible with the 2. Try another memory socket.
chipset. 3. Replace DIMM with a module conforming
to the SPD standard.
214-DIMM Configuration Warning Populated DIMM Configuration is not optimized. Rearrange the DIMMs so that each channel has
the same amount of memory.
219-ECC Memory Module Detected ECC Recently added memory module(s) support ECC 1. If additional memory was recently added,
Modules not supported on this Platform memory error correction. remove it to see if the problem remains.
2. Check product documentation for

memory support information.
501-Display Adapter Failure Graphics display controller. 1. Reseat the graphics card (if applicable).
70 Chapter 8 POST error messages


on page 76.)
3. Verify monitor is attached and turned on.
4. Replace the graphics card (if possible).
510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS
image.
511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have 1. Reseat CPU fan.
malfunctioned.
2. Reseat fan cable.
3. Replace CPU fan.
512-Chassis, Rear Chassis, or Front Chassis Fan Chassis, rear chassis, or front chassis fan is not 1. Reseat chassis, rear chassis, or front
not Detected connected or may have malfunctioned. chassis fan.
3. Replace chassis, rear chassis, or front

chassis fan.
513-Front Chassis fan not detected Front chassis fan is not connected or may have 1. Reseat front chassis fan.
malfunctioned.
3. Replace front chassis fan.
514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may 1. Reseat CPU or chassis fan.
have malfunctioned.
3. Replace CPU or chassis fan.
515-Power Supply fan not detected Power supply fan is not connected or may have 1. Reseat power supply fan.
malfunctioned.
3. Replace power supply fan.
601-Diskette Controller Error Diskette controller circuitry or floppy drive 1. Check and/or replace cables.
circuitry incorrect.
on page 76.)
3. Replace diskette drive.
605-Diskette Drive Type Error Mismatch in drive type. 1. Disconnect any other diskette controller
devices (tape drives).

on page 76.)
660-Display cache is detected unreliable Integrated graphics controller display cache is Replace system board if minimal graphics
not working properly and will be disabled. degrading is an issue.
912-Computer Cover Has Been Removed Since Computer cover was removed since last system No action required.
Last System Startup startup.
917-Front Audio Not Connected Front audio harness has been detached or Reconnect or replace front audio harness.
unseated from motherboard.
POST numeric codes and text messages 71

918-Front USB Not Connected Front USB harness has been detached or Reconnect or replace front USB harness.
unseated from motherboard.
921-Device in PCI Express slot failed to There is an incompatibility/problem with this Try rebooting the system. If the error reoccurs,
initialize device and the system or PCI Express Link could the device may not work with this system
not be retrained to an x1.
1151-Serial Port A Address Conflict Detected Both external and internal serial ports are 1. Remove any serial port expansion cards.
assigned to COM1.
on page 76.)
3. Reconfigure card resources and/or run

Computer Setup or Windows utilities.
1152-Serial Port B Address Conflict Detected Both external and internal serial ports are 1. Remove any serial port expansion cards.
assigned to COM2.
on page 76.)

1155-Serial Port Address Conflict Detected Both external and internal serial ports are 1. Remove any serial port expansion cards.
assigned to same IRQ.
on page 76.)

1720-SMART Hard Drive Detects Imminent Hard drive is about to fail. (Some hard drives 1. Determine if hard drive is giving correct
Failure have a hard drive firmware patch that will fix an error message. Run the Drive Protection
erroneous error message.) System test under using F2 Diagnostics
when booting the computer.
2. Apply hard drive firmware patch

if applicable. (Available at
http://www.hp.com/support.)
3. Back up contents and replace hard drive.
1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in ascending
attached. For optimal performance, the SATA 0 order. For one device, use SATA 0. For two
and SATA 1 connectors must be used before devices, use SATA 0 and SATA 1. For three
SATA 2 and SATA 3. devices, use SATA 0, SATA 1, and SATA 2.
2212-USB Key Provisioning failure writing to USB device used for USB key provisioning will 1. Try a different USB key device for
device not allow BIOS to update provision file provisioning.
properly.
2. If the error persists, update to the latest
BIOS version and ME firmware version.
3. If the error still persists, replace the

system board.
2217-ME Firmware Version request failure ME firmware is not properly responding to BIOS 1. Reboot the computer.
query for version information.
2. If the error persists, update to the latest
BIOS version and ME firmware version.

system board.

2218-ME Firmware Version should be updated ME firmware must be updated to match current 1. Update to the latest ME firmware version.
functionality contained in the system BIOS.
2. If the error persists and system BIOS has
been recently updated, restore previous
system BIOS version.

system board.
2219-USB Key Provisioning file has invalid Provisioning file contained on the USB key has 1. Recreate the provisioning file using third
header identifier been corrupted or is not a valid version for the party management console software.
current ME firmware.
system BIOS version. Otherwise, update
the ME firmware version.

system board.
2220-USB Key Provisioning file has mismatch Provisioning file contained on the USB key is 1. Reboot the computer.
version not a valid version for the current ME firmware.
system BIOS version. Otherwise, update
the ME firmware version.

system board.
Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer
Setup.
Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Interpreting POST diagnostic front panel LEDs and audible codes

This section covers the front panel LED codes as well as the audible codes that may occur before or during
POST that do not necessarily have an error code or text message associated with them.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the wall outlet and allow the internal system components to cool before touching.
NOTE: Look for flashing LEDs on the front panel of the computer and refer to the following table to
determine the front panel LED codes.
Recommended actions in the following table are listed in the order in which they should be performed.
Not all diagnostic lights and audible codes are available on all models.
Activity Beeps Possible cause Recommended action
White Power LED On. None Computer on. None
White Power LED flashes every None Computer in Suspend to None required. Press any key or move the mouse to
two seconds. RAM mode (some models wake the computer.
only) or normal Suspend
mode.
Interpreting POST diagnostic front panel LEDs and audible codes 73

Red Power LED flashes two 2 Processor thermal 1. Ensure that the computer air vents are not
times, once every second, protection activated: blocked and the processor cooling fan is
followed by a two second pause. running.
System beeps occur once, but A fan may be blocked or not
LEDs continue until problem is turning. 2. Open hood, press power button, and see if the
solved. processor fan spins. If the processor fan is not
OR spinning, make sure the fan's cable is plugged
NOTE: Beeps do not continue The heat sink/fan assembly onto the system board header.
after the first iteration for this is not properly attached to
error code. 3. If fan is plugged in, but is not spinning, then
the processor. replace heat sink/fan assembly.
4. Contact an authorized reseller or service

provider.
Red Power LED flashes four 4 Power failure (power supply 1. Open the hood and ensure the 4 or 6-wire
times, once every second, is overloaded). power supply cable is seated into the
followed by a two second pause. connector on the system board.
Beeps stop after fifth iteration
but LEDs continue until problem 2. Check if a device is causing the problem by
is solved. removing ALL attached devices (such as hard,
diskette, or optical drives, and expansion
cards). Power on the system. If the system
enters the POST, then power off and replace
one device at a time and repeat this procedure
until failure occurs. Replace the device that is
causing the failure. Continue adding devices
one at a time to ensure all devices are
functioning properly.
3. Replace the power supply.
Red Power LED flashes five 5 Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the
times, once every second, system board, you must unplug the computer power
followed by a two second pause. cord before attempting to reseat, install, or remove
Beeps stop after fifth iteration a DIMM module.
but LEDs continue until problem
1. Reseat DIMMs.
is solved.
2. Replace DIMMs one at a time to isolate the
faulty module.
3. Replace third-party memory with HP memory.
Red Power LED flashes six times, 6 Pre-video graphics error. For systems with a graphics card:
once every second, followed by
a two second pause. Beeps stop 1. Reseat the graphics card.
after fifth iteration but LEDs 2. Replace the graphics card.
continue until problem is solved.
For systems with integrated graphics, replace the

system board.
Red Power LED flashes seven 7 System board failure (ROM Replace the system board.
times, once every second, detected failure prior to
followed by a two second pause. video).
is solved.
Red Power LED flashes eight 8 Invalid ROM based on bad 1. Reflash the system ROM with the latest BIOS
times, once every second, checksum. image.

followed by a two second pause. 2. Replace the system board.

is solved.
Red Power LED flashes nine 9 System powers on but is 1. Check that the voltage selector, located on the
times, once every second, unable to boot. rear of the power supply (some models), is set
followed by a two second pause. to the appropriate voltage. Proper voltage
Beeps stop after fifth iteration setting depends on your region.
is solved. 2. Unplug the AC power cord from the computer,
wait 30 seconds, then plug the power cord
back in to the computer.
Red Power LED flashes ten 10 Bad option card. 1. Check each option card by removing the card
times, once every second, (one at a time if multiple cards), then power on
followed by a two second pause. the system to see if fault goes away.
but LEDs continue until problem 2. Once a bad card is identified, remove and
is solved. replace the bad option card.
System does not power on and None System unable to power on. Press and hold the power button for less than 4
LEDs are not flashing. seconds. If the hard drive LED turns white, the power
button is working correctly. Try the following:
1. Check that the voltage selector (some models),

located on the rear of the power supply, is set
to the appropriate voltage. Proper voltage
setting depends on your region.
OR
Press and hold the power button for less than 4

seconds. If the hard drive LED does not turn on white
then:
1. Check that the unit is plugged into a working

AC outlet.
2. Open hood and check that the power button

harness is properly connected to the system
board.
3. Check that both power supply cables are

properly connected to the system board.
4. Check to see if the 5V_aux light on the system

board is turned on. If it is turned on, then
replace the power button harness. If the
problem persists, replace the system board.
5. If the 5V_aux light on the system board is not

turned on, remove the expansion cards one at
a time until the 5V_aux light on the system
board turns on. It the problem persists, replace
the power supply.
Interpreting POST diagnostic front panel LEDs and audible codes 75

9 Password security and resetting CMOS
This computer supports security password features, which can be established through the Computer Setup
Utilities menu.
This computer supports two security password features that are established through the Computer Setup
Utilities menu: setup password and power-on password. When you establish only a setup password, any user
can access all the information on the computer except Computer Setup. When you establish only a power-on
password, the power-on password is required to access Computer Setup and any other information on the
computer. When you establish both passwords, only the setup password will give you access to Computer
Setup.
When both passwords are set, the setup password can also be used in place of the power-on password as an
override to log in to the computer. This is a useful feature for a network administrator.
If you forget the password for the computer, you can clear that password so you can gain access to the
information on the computer by resetting the password jumper.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up
the computer CMOS settings before resetting them in case they are needed later. Back up is easily done
through Computer Setup. See Computer Setup (F10) Utility on page 60 for information on backing up the
CMOS settings.
Resetting the password jumper

CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup
password or the power-on password, the computer is inaccessible and can no longer be used.
Enabling the stringent password disables the ability to reset the password by moving the jumper on the
system board.
If you lose or forget the password, the system board must be replaced. This scenario is not covered under
warranty.
To prevent the computer from becoming permanently unusable, record your configured setup password or
power-on password in a safe place away from your computer. Without these passwords, the computer
cannot be unlocked.
To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete
the following steps:
76 Chapter 9 Password security and resetting CMOS

1. Shut down the operating system properly, then turn off the computer and any external devices, and
disconnect the power cord from the power outlet.
2. With the power cord disconnected, press the power button again to drain the system of any residual
power.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to
disconnect the power cord from the wall outlet, and allow the internal system components to cool
before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to the
system board even when the unit is turned off. Failure to disconnect the power cord can result in
damage to the system.
grounded metal object. See the Safety & Regulatory Information guide for more information.
3. Remove the access panel.

4. Locate the header and jumper.
NOTE: The password jumper is blue so that it can be easily identified. For assistance locating the
password jumper and other system board components, see the system board components image at
System board on page 52.
5. Remove the jumper from pins 1 and 2.

6. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.
7. Replace the access panel and reconnect the external equipment.
8. Plug in the computer and turn on power. Allow the operating system to start. This clears the current
passwords and disables the password features.
9. Shut down the computer, unplug the power, and disconnect the external equipment.
11. Place the jumper on pins 1 and 2.
12. Replace the access panel.
13. Reconnect the external equipment and plug in the computer.
Changing a Setup or Power-On password

To change the power-on or setup password, complete the following steps:
To change the Setup password, go to step 2.
To change the Power-on password, go to step 3.
2. To change the Setup password, as soon as the computer turns on:
- Press the Esc key while “Press the ESC key for Startup Menu” message is displayed.
- Press the F10 key to enter Computer Setup.
Changing a Setup or Power-On password 77

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character,
your new password, another slash (/) or alternate delimiter character, and your new password again as
shown:
current password/new password/new password
NOTE: Type the new password carefully since the characters do not appear on the screen.
4. Press Enter.
The new password will take effect the next time the computer is restarted.
Deleting a Setup or Power-On password

To delete the power-on or setup password, complete the following steps:
To delete the Setup password, go to step 2.
To delete the Power-on password, go to step 3.
2. To delete the Setup password, as soon as the computer turns on:
- Press the Esc key while “Press the ESC key for Startup Menu” message is displayed.
- Press the F10 key to enter Computer Setup.
3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character,
your new password, another slash (/) or alternate delimiter character, and your new password again as
shown:
current password/
4. Press Enter.
Clearing and resetting the CMOS

The computer’s configuration memory (CMOS) stores information about the computer’s configuration.
The CMOS button resets CMOS but does not clear the power-on and setup passwords.
1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet.
2. Disconnect external equipment connected to the computer.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to
disconnect the power cord from the wall outlet, and allow the internal system components to cool
before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to the
system board even when the unit is turned off. Failure to disconnect the power cord can result in
damage to the system.
grounded metal object. See the Safety & Regulatory Information guide for more information.
78 Chapter 9 Password security and resetting CMOS

CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back
up the computer CMOS settings before resetting them in case they are needed later. Back up is easily
done through Computer Setup. See Computer Setup (F10) Utility on page 60 for information on backing
up the CMOS settings.
4. Locate, press, and hold the CMOS button in for five seconds.
NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will
not clear CMOS if the power cord is connected.
NOTE: For assistance locating the CMOS button and other system board components, see the system
board components image at System board on page 52.
5. Replace the access panel.

6. Reconnect the external devices.
7. Plug in the computer and turn on power.
NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that
configuration changes have occurred. Use Computer Setup to reset any special system setups along
with the date and time.
For instructions on Computer Setup, see Computer Setup (F10) Utility on page 60.
Clearing and resetting the CMOS 79

10 HP PC Hardware Diagnostics
To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP
includes on all products. This tool can even be used if the computer will not boot to the operating system.
Why run HP PC Hardware Diagnostics

The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the
support process when issues are found. The tools save time by pinpointing the component that needs to be
replaced.
● Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively
isolate hardware failures from issues that may be caused by the operating system or other software
components.
● Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is
generated. This ID can then be provided to the call agent, who will either schedule support or provide
replacement parts.
How to access and run HP PC Hardware Diagnostics

You can run the diagnostics from one of three places, depending on your preference and the health of the
computer.
1. Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears.
2. Press F2 or select Diagnostics (F2).
Pressing F2 signals the system to search for the diagnostics in the following locations:
a. A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 80)
b. The hard disk drive
c. A core set of diagnostics in the BIOS (for memory and hard disk drive) that are accessible only if
the USB or hard disk drive versions are not detected
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardward Diagnostics to USB device.

Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Click the UEFI Dowload link, and then select Run.
Option 2: Support and Drivers pages–Provides downloads for a specific product for earlier and later
versions.
80 Chapter 10 HP PC Hardware Diagnostics

1. Go to http://www.hp.com.
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
6. Click Download, and then select Run.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 81

11 System backup and recovery
Backing up, restoring, and recovering in Windows 8.1, Windows

8, or Industry 8.1
Your computer includes tools provided by HP and Windows to help you safeguard your information and
retrieve it if you ever need to. These tools will help you return your computer to a proper working state or
even back to the original factory state, all with simple steps.
This section provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
NOTE: This section describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. From the Start screen, type help, and then select Help and
Support.
Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create recovery media. This step creates a backup of the
recovery partition on the computer. The backup can be used to reinstall the original operating system in
cases where the hard drive is corrupted or has been replaced.
NOTE: There is no recovery partition on systems with a 32GB SSD. For those systems, you must use
the recovery media in the box or that can be obtained from HP Services.
You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a
computer that is unable to start. The USB flash drive can be used to reinstall the original operating
system and the programs that were installed at the factory.
NOTE: Any information on the USB flash drive will be erased before the recovery media is created.
● To create the Windows 8.1 or Industry 8.1 recovery media, from the Start screen, type recovery
drive, then click on Create a recovery drive. Follow the on-screen instructions to continue.
● To create the Windows 8 recovery media, from the Start screen, type recovery drive, and
then click on Settings, then click on Create a recovery drive. Follow the on-screen instructions to
continue.
2. Use the Windows tools to create system restore points and create backups of personal information. For
more information and steps, see Help and Support. From the Start screen, type help, and then select
Help and Support.
Restoring and recovering using Windows tools

Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start screen,
type help, and then select Help and Support.
82 Chapter 11 System backup and recovery

Using Reset when the system is not responding
NOTE: You may be prompted by User Account Control for your permission or password when you perform
certain tasks. To continue a task, select the appropriate option. For information about User Account Control,
see Help and Support. From the Start screen, type help, and then select Help and Support.
IMPORTANT: Reset does not provide backups of your information. Before using Reset, back up any
personal information you wish to retain.
If Windows recovery steps are not working and the system is not responding, use these steps to start Reset:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition:
● For Windows 8.1 or Industry 8.1, from the Start screen, type pc, and then select This PC.
● For Windows 8, from the Start screen, type c, and then select Computer.
NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover
using the recovery media you created; see Recovery using the Windows recovery USB flash drive
on page 83. Or you must use the Windows operating system media and the Driver Recovery media
(purchased separately); see Recovery using Windows operating system media (purchased separately)
on page 84.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the HP logo is
displayed. The computer Startup Menu displays.
4. Press f11 to select the System Recovery option.
5. Choose your keyboard layout.
6. Select Troubleshoot.
7. Select Reset.
8. Follow the on-screen instructions to continue.
Recovery using the Windows recovery USB flash drive

To recover your system using the recovery USB flash drive you previously created:
NOTE: If you did not create a recovery USB flash drive or the one you created does not work, see Recovery
using Windows operating system media (purchased separately) on page 84.

2. Insert the recovery USB flash drive you created into a USB port on your computer.
3. Restart the computer and as soon as you see the HP logo screen, press f9 to display a list of boot
devices. Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list. Press Enter
to boot from that device.
4. Choose your keyboard layout.
5. Select Troubleshoot.
6. Select Refresh your PC.
7. Follow the on-screen instructions.
Backing up, restoring, and recovering in Windows 8.1, Windows 8, or Industry 8.1 83
Recovery using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. Go to http://www.hp.com/support, select your
country or region, and follow the on-screen instructions.
CAUTION: Using Windows operating system media completely erases the hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on the
computer are permanently removed. When reformatting is complete, the recovery process helps you restore
the operating system, as well as drivers, software, and utilities.
To initiate recovery using Windows operating system media:
NOTE: This process takes several minutes.

2. Restart the computer, and then follow the instructions provided with the Windows operating system
media to install the operating system.
3. When prompted, press any keyboard key.
After the repair is completed and the Windows desktop appears:
1. Remove the Windows operating system media, and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Backing up, restoring, and recovering in Windows 7 and

POSReady 7
Your computer includes tools provided by HP and Windows to help you safeguard your information
and retrieve it if you ever need to. These tools will help you return your computer to a proper working state
or even back to the original factory state, all with simple steps.
This section provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
NOTE: This section describes an overview of backing up, restoring, and recovering options. For more details
about the Windows Backup and Restore tools provided, see Help and Support. To access Help and Support,
select Start > Help and Support.
Recovery after a system failure is only as good as your most recent backup.

1. After you successfully set up the computer, create recovery media. This media can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. See
Creating recovery media on page 85.
2. As you add hardware and software programs, create system restore points. A system restore point is a
snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system
restore point contains information that Windows uses, such as registry settings. Windows creates a
system restore point for you automatically during a Windows update and during other system
maintenance (such as a software update, security scanning, or system diagnostics). You can also
manually create a system restore point at any time. For more information and steps for creating
specific system restore points, see Help and Support. To access Help and Support, select Start > Help
and Support.
3. As you add photos, video, music, and other personal files, create a backup of your personal information.
If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle
Bin, or if files become corrupted, you can restore the files that you backed up. In case of system failure,
you can use the backup files to restore the contents of your computer. See Backing up your information
on page 87.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
Creating recovery media

After you successfully set up the computer, create recovery media. The media can be used to reinstall the
original operating system in cases where the hard drive is corrupted or has been replaced.
There are two types of recovery media. To determine which steps to follow for your computer:
1. Click the Start button.
2. Click All Programs.
● If Security and Protection is listed, continue with the steps in Creating recovery media using HP
Recovery Manager (select models only) on page 85.
● If Productivity and Tools is listed, continue with the steps in Creating recovery discs with HP
Recovery Disc Creator (select models only) on page 86.
Creating recovery media using HP Recovery Manager (select models only)

● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased
separately). The discs you use will depend on the type of optical drive you are using.
NOTE: DVD+R DL, DVD-R DL, or DVD±RW disc are not supported.
● You have the option of creating a recovery USB flash drive instead, using a high-quality USB drive.
● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject
defective discs. You will be prompted to insert a new blank disc to try again.
● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs).
The Recovery Media Creation program tells you the specific number of blank discs needed to make the
set. If you are using a USB flash drive, the program will tell you the size of the drive required to store all
the data (minimum of 8 GB).
NOTE: The process of creating recovery media is lengthy. You can quit the process at any time. The
next time you initiate the process, it resumes where it left off.
Backing up, restoring, and recovering in Windows 7 and POSReady 7 85

NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a
media card and you may not be able to run system recovery.
To create recovery discs:

1. Close all open programs.
2. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and
then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue.
3. Click Create recovery media using blank DVD(s), and then click Next.
4. Follow the on-screen instructions. Label each disc after you make it (for example, Recovery 1, Recovery
2), and then store the discs in a secure place.
To create a recovery USB flash drive:
NOTE: You must use a USB flash drive with a capacity of at least 8 GB.
NOTE: Recovery Media Creation formats the USB flash drive, deleting any files on it.

2. Insert the USB flash drive into a USB port on the computer.
3. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and
then click Recovery Media Creation.
4. Click Create recovery media with a USB flash drive, and then click Next.
5. Select the USB flash drive from the list of media. The program will let you know how much storage is
required to create the recovery drive. If the USB flash drive does not have enough storage capacity, it
will appear grayed out, and you must replace it with a larger USB flash drive. Click Next.
6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it
in a secure place.
Creating recovery discs with HP Recovery Disc Creator (select models only)
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on
select models. After you successfully set up the computer, you can create recovery discs using HP Recovery
Disc Creator. The recovery discs allow you to reinstall your original operating system as well as select drivers
and applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds of recovery
discs:
● Operating system DVD—Installs the operating system without additional drivers or applications.
● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
To create recovery discs, your computer must have a DVD writer. Use any of the following types of discs
(purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on
the type of optical drive you are using.
Creating recovery discs
NOTE: The operating system DVD can be created only once. The option to create that media will not be
available after you create a Windows DVD.
To create the Windows DVD:

1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Windows disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process. Label the disc after you create it, and store it in a
secure place.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process. Label the disc after you create it, and store it in a
secure place.
Backing up your information

You should create your initial backup immediately after initial system setup. As you add new software and
data files, you should continue to back up your system on a regular basis to maintain a reasonably current
backup. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
● Store personal files in the Documents library, and back it up regularly.
● Back up templates that are stored in their associated directories.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
● When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: You may be prompted by User Account Control for your permission or password when you perform
certain tasks. To continue a task, select the appropriate option. For information about User Account Control,
see Help and Support: Select Start > Help and Support.
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup.
System Restore
If you have a problem that might be due to software that you installed on your computer, or if you want to
restore the system to a previous state without losing any personal information, use System Restore to return
the computer to a previous restore point.
NOTE: Always use this System Restore procedure before you use the System Recovery feature.
To start System Restore:

2. Click the Start button, right-click Computer, and then click Properties.
3. Click System protection, System Restore, click Next, and then follow the on-screen instructions.
System Recovery
WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back
up all user information so you can restore it after recovery.
System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have
created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any
software that was not installed on the computer at the factory. This includes software that came on media
included in the computer accessory box, and any software programs you installed after purchase. Any
personal files must be restored from backups you made.
If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set
from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
NOTE: Always use the System Restore procedure before you use the System Recovery program. See
System Restore on page 87.
You must choose one of the following methods to perform a System Recovery:
● Recovery image — Run System Recovery from a recovery image stored on your hard disk drive. The
recovery image is a file that contains a copy of the original factory-shipped software. To perform a
System Recovery from a recovery image, see System Recovery when Windows is responding
on page 88 or System Recovery when Windows is not responding on page 89.
● Recovery media — Run System Recovery from recovery media that you have created from files stored
on your hard disk drive or purchased separately. See System Recovery using recovery media (select
models only) on page 89.
System Recovery when Windows is responding

CAUTION: System Recovery deletes all data and programs you created or installed. Before you begin, back
up any important data to a CD or DVD or to a USB flash drive.
NOTE: In some cases, you must use recovery media for this procedure. If you have not already created this
media, follow the instructions in Creating recovery media on page 85.
If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery:
1. Turn off the computer.
2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
3. Turn on the computer.
4. When Windows has loaded, click the Start button, and then click All Programs.
● If Security and Protection is listed, continue with step 5.
● If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not
responding on page 89.
5. Click Security and Protection, click Recovery Manager, and then click Recovery Manager. If prompted,
click Yes to allow the program to continue.

6. Under I need help immediately, click System Recovery.
7. Select Yes, and then click Next. Your computer restarts.
8. When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need
help immediately, click System Recovery. If you are prompted to back up your files, and you have not
done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover
without backing up your files, and then click Next.
9. System Recovery begins. After System Recovery is complete, click Finish to restart the computer.
10. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the
computer back on.
System Recovery when Windows is not responding

CAUTION: System Recovery deletes all data and programs you created or installed.
If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery.
1. Turn off the computer. If necessary, press and hold the power button until the computer turns off.
2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.
3. Press the power button to turn on the computer.
4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the
Windows is Loading Files… message appears on the screen.
5. At the HP Recovery Manager screen, follow the on-screen instructions to continue.
6. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the
computer back on.
System Recovery using recovery media (select models only)

Use the steps provided in this section if you created recovery media using Creating recovery media using HP
Recovery Manager (select models only) on page 85. If you used HP Recovery Disc Creator to create a Windows
7 operating system DVD and a Driver Recovery DVD, use the steps in Using HP Recovery Disc operating system
discs (select models only) on page 90.
CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any
important data to a CD or DVD or to a USB flash drive.
To perform a System Recovery using recovery media:

1. If you are using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If
you are using a recovery USB flash drive, insert it into a USB port.
2. Click the Start button, and then click Shut Down.
or
If the computer is not responding, press and hold the power button for approximately 5 seconds or until
the computer turns off.
3. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
4. Press the power button to turn on the computer, and press Esc as the computer is powering on to
display the startup menu.
5. Use the arrow keys to select the boot menu, and press Enter. Use the arrow keys to select the location
where the recovery media is inserted (USB or DVD). Press Enter to boot from that device.

6. If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select Media.
On the Welcome screen, under I need help immediately, click Factory Reset.
7. If you are prompted to back up your files, and you have not done so, select Back up your files first
(recommended), and then click Next. Otherwise, select Recover without backing up your files, and
then click Next.
8. If you are prompted to insert the next recovery disc, do so.
9. When Recovery Manager is finished, remove the recovery disc or the recovery USB flash drive from the
system.
10. Click Finish to restart the computer.
Using HP Recovery Disc operating system discs (select models only)

Use the steps provided in this section if you used HP Recovery Disc Creator to create an operating system
DVD and a Driver Recovery DVD. If you created recovery media using Creating recovery media using HP
Recovery Manager (select models only) on page 85. use the steps in System Recovery using recovery media
(select models only) on page 89.
If you cannot use the recovery discs you previously created using the HP Recovery Disc Creator (select
models only), you must purchase an operating system DVD to reboot the computer and repair the operating
system.
To order an operating system DVD, contact support. Go to http://www.hp.com/support, select your country
or region, and follow the on-screen instructions.
CAUTION: Using a Windows 7 or POSReady operating system DVD completely erases the hard drive
contents and reformats the hard drive. All files that you have created and any software that you have
installed on the computer are permanently removed. When reformatting is complete, the recovery process
helps you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 or POSReady operating system DVD:
NOTE: This process takes several minutes.

2. Restart the computer, and then insert the operating system DVD into the optical drive before the
Windows operating system loads.
NOTE: If the computer does not boot to the DVD, restart the computer and press Esc as the computer
is powering on to see the startup menu. Use the arrow keys to select the boot menu and press Enter.
Use the arrow keys to select the location where the recovery DVD is inserted. Press Enter to boot from
that device.
3. When prompted, press any keyboard key.

5. Click Next.
6. Select Install now.

After the repair is completed:
1. Eject the operating system DVD and then insert the Driver Recovery DVD.
2. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install
Recommended Applications.

A Power cord set requirements
The power supplies on some computers have external power switches. The voltage select switch feature on
the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power
supplies on those computers that do not have external power switches are equipped with internal switches
that sense the incoming voltage and automatically switch to the proper voltage.
The power cord set received with the computer meets the requirements for use in the country where you
purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use the
computer.
General requirements
The requirements listed below are applicable to all countries:
1. The power cord must be approved by an acceptable accredited agency responsible for evaluation in the
country where the power cord set will be installed.
2. The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal
voltage rating of 125 or 250 volts AC, as required by each country’s power system.
3. The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord must be
between 1.8 m (6 feet) and 3.6 m (12 feet).
The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or
against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits
from the product.
WARNING! Do not operate this product with a damaged power cord set. If the power cord set is damaged in
any manner, replace it immediately.
Japanese power cord requirements

For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
92 Appendix A Power cord set requirements

Country-specific requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Country Accrediting Agency Country Accrediting Agency
Australia (1) EANSW Italy (1) IMQ
Austria (1) OVE Japan (3) METI
Belgium (1) CEBC Norway (1) NEMKO
Canada (2) CSA Sweden (1) SEMKO
Denmark (1) DEMKO Switzerland (1) SEV
Finland (1) SETI United Kingdom (1) BSI
France (1) UTE United States (2) UL
Germany (1) VDE
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
2. The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
3. Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm2 conductor size. Wall plug must be a two-pole
grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
Country-specific requirements 93
B Specifications
Temperature Range
Operating 50° to 95°F 10° to 35°C
Nonoperating -22° to 140°F -30° to 60°C
NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct
sustained sunlight. Maximum rate of change is 10° C/Hr. The upper limit may be limited by the type and number of options
installed.
Relative Humidity (noncondensing)
Operating 10-90% 10-90%
Nonoperating (38.7°C max wet bulb) 5-95% 5-95%
Maximum Altitude (unpressurized)
Operating 10,000 ft 3048 m
Nonoperating 30,000 ft 9144 m
Power Supply
180W
Rated Line Frequency 50-60 Hz
Operating Line Frequency 47-63 Hz

1 This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use
in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring
an input voltage range select switch.
2 High efficiency power supply is a requirement for ENERGY STAR® qualification in conjunction with a select range of processors and
modules.
94 Appendix B Specifications
Index
A display (2x20), illustrated 8 proper handling 16

antennas Display (LVDS) cable removing 36
illustrated 9 illustrated 9 SATA characteristics 17
removal and replacement 50 display panel hard drive connector and cable
audible codes 73 illustrated 7 illustrated 9
display panel assembly hard drive recovery
B removal and replacement 57 Windows 82
backup and recovery, Windows 7 84 drive cable Windows 7 88
Backup and Restore, Windows 7 87 removal 42 Windows 8.1 82
backups drive connector hard drives 8
creating Windows 7 85, 87 removal 42 Help and Support
barcode scanner, illustrated 8 Driver Recovery DVD, Windows 7 84
base side panel, illustrated 11 creating 86 HP PC Hardware Diagnostics (UEFI)
battery using for restore 90 downloading 80
disposal 17 Driver Recovery media, Windows HP Recovery Disc Creator, using 86
battery, replacing 38 84
beep codes 73 Driver Recovery media, Windows L
8.1 84 LEDs 73
C
cable cover, illustrated 11 E M
cable management 18 electrostatic discharge (ESD) 12 memory
cable pinouts, SATA data 17 preventing damage 13 installing 34
cable routing 21 error specifications 34
cautions codes 69, 73 memory modules
AC power 12 messages 69 illustrated 8
cables 16 models 1
cooling fan 15 F MSR, configuring 58
electrostatic discharge 12 f11 recovery, Windows 8 82 MSR, illustrated 8
CFD, illustrated 8 f11 recovery, Windows 8.1 82
changing a Power-On password 77 fan, power supply 15 N
changing a Setup password 77 features 1 numeric error codes 69
cleaning feet
computer 15 removing 23 O
safety precautions 15 fingerprint reader, illustrated 8 operating guidelines 14
CMOS flashing LEDs 73 operating system media, Windows
backing up 76 front panel 8 84
clearing and resetting 78 removal 31 operating system media, Windows
computer cleaning 15 8.1 84
country power cord set G overheating, prevention 14
requirements 93 grounding methods 13
P
D H password
deleting a Power-On password 78 hard drive clearing 76
deleting a Setup password 78 illustrated 10 power-on 76
disassembly preparation 19 installing 36 setup 76
Index 95
passwords 77, 78 restoring the hard drive, Windows touch board cable
plastic parts 11 82 illustrated 9
POST error messages 69 restoring the hard drive, Windows touch screen
power button board 8.1 82 calibration 58
removal and replacement 43 RJ50 to DB9 cable transceivers
power button board cable illustrated 9 illustrated 9
illustrated 9
power cord set requirements S U
country specific 93 safety precautions USB assembly plastic, illustrated 11
power supply cleaning 15 USB connector
fan 15 SATA illustrated 10
illustrated 8 connectors on system board 17 USB cover plate, illustrated 11
operating voltage range 94 data cable pinouts 17 USB modules, installing 27
power supply removal and hard drive characteristics 17 USB port assembly
replacement 24 screws, correct size 16 removal 44
Power-On password 77, 78 serial cable 4
power-on password 76 serial ports, configuring for power V
59 ventilation, proper 14
R service considerations 15
rear components 3 Setup password 77, 78 W
recovery discs, steps for creating setup password 76 wall mount 20
Windows 7 86 side panel, illustrated 11 webcam, illustrated 8
recovery discs, using for restore 90 software Windows 7
recovery media, creating 86 servicing computer 16 backing up information 87
recovery media, creating Windows speakers backup and recovery 84
7 85 illustrated 10 Backup and Restore 87
recovery partition, Windows 8 82 removal and replacement 47 creating backups 85
recovery partition, Windows 8.1 82 specifications creating recovery media 85
recovery USB flash drive, steps for computer 94 creating system restore points
creating Windows 7 86 static electricity 12 85
recovery using Windows 8 operating system board hard drive recovery 88
system media 84 illustrated 7 Help and Support 84
recovery using Windows 8.1 removal and replacement 52 steps for creating recovery
operating system media 84 SATA connectors 17 discs 86
removal and replacement System Recovery using Windows 7 steps for creating recovery
antennas 50 recovery media 89 media 85
display panel assembly 57 System Recovery, Windows 7 88 steps for creating recovery USB
power button board 43 system restore points, creating flash drive 86
speakers 47 Windows 7 85 System Recovery 88
system board 52 System Restore, Windows 7 87 System Recovery using recovery
removal and replacement procedures media 89
feet 23 T System Restore 87
WLAN module 40 tamper-proof screws Windows 7 operating system discs
removing tool 16 using for restore 90
touch board 49 temperature control 14 Windows 7 operating system DVD
USB port assembly 44 tools, servicing 16 creating 86
resetting Torx T15 screwdriver 16 using for restore 90
CMOS 76 touch board Windows 7 operating system media
password jumper 76 blank removal 49 creating 86
Windows 8
backup and restore 82
96 Index
Driver Recovery media 84
f11 recovery 82
hard drive recovery 82
operating system DVD 84
recovery partition 82
restoring the hard drive 82
Windows 8.1
backup and restore 82
Driver Recovery media 84
f11 recovery 82
hard drive recovery 82
operating system DVD 84
recovery partition 82
restoring the hard drive 82
WLAN module
removing 40
Index 97

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Maintenance and Service Guide

HP RP2 Retail System

Second Edition (March 2015)

First Edition (August 2014)

Document Part Number: 761489-002

1 Product overview .......................................................................................................................................... 1

2 Installing and Customizing the Software ......................................................................................................... 5

3 Illustrated parts catalog ................................................................................................................................ 7

4 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 12

5 Removal and replacement procedures ........................................................................................................... 19

6 Configuring the software ............................................................................................................................. 58

8 POST error messages ................................................................................................................................... 69

9 Password security and resetting CMOS .......................................................................................................... 76

10 HP PC Hardware Diagnostics ....................................................................................................................... 80

11 System backup and recovery ...................................................................................................................... 82

Appendix A Power cord set requirements ......................................................................................................... 92

Appendix B Specifications ............................................................................................................................... 94

HP RP2 Retail System Display Touch Technology Processor

The HP RP2 Retail System includes the following features.

2 Chapter 1 Product overview

1 Optional HP Integrated USB Peripheral Modules 9 Powered USB 12V

2 Hard Drive Activity Light 10 DisplayPort (for a secondary display)

3 Security Lock Slot 11 Headset / Line-Out Connector for powered

4 Integrated Speakers 12 Microphone / Line-in Audio Connector

5 Power Button 13 RJ-45 Network Connector

6 DC In Power Connector 14 USB 3.0 Port

7 Powered USB 24V 15 USB 2.0 Ports (3)

8 Cash Drawer Connector 16 RJ-50 Serial Ports (Power Configurable 5V/

NOTE: An optional DisplayPort to VGA adapter cable is available from HP.

4 Chapter 1 Product overview

Installing the Windows Operating system

Installing or upgrading device drivers (Windows systems)

Customizing the monitor display (Windows systems)

Installing the Windows Operating system 5

Accessing disk image (ISO) files

6 Chapter 2 Installing and Customizing the Software

Computer major components

5-Wire Resistive, single-finger touch panel, bezel, model 2000 only

(2) System board (includes replacement thermal material)

System board with Intel Pentium J2900 processor

Windows Embedded 8.1

No Digital Product Key (DPK)

System board with Intel Celeron J1900 processor

Computer major components 7

Windows Embedded 8.1

No Digital Product Key (DPK)

(3) Power supply, 180W; external

(4) Memory modules (PC3,12800, CL11)

Optional displays and USB devices

(1) HP Retail Integrated 7-inch Customer Facing Display

(2) HP Retail Integrated 2x20 Display

(3) HP Retail Integrated Barcode Scanner

(4) HP Retail Integrated Fingerprint Reader

(5) HP Integrated Single-Head MSR

(6) HP Retail Integrated Webcam

8 Chapter 3 Illustrated parts catalog

(1) Hard drive connector and cable

(2) Display (LVDS) cable

(3) Power button board cable

(4) Touch board cable