MALINDO AIRWAYS SDN BHD

Admission Scenario
(Applicable at Panel Hospitals in Malaysia only)
Discharge Scenario
(Applicable at Panel Hospitals in Malaysia only)
MyMed
Version:
n:: V
V1.5
Date: 5 th Feb 2021
 MiCare Mobile App (MiCare MyMed)

• Top Features :
ü E-medical card
ü Locate Panel Providers
ü Request Inpatient GL
ü GL Status tracking
ü View Claims History
ü View Claims Utilization
ü View Benefits
MiCare Mobile App (MiCare MyMed)

• User to insert user ID and password and proceed for

login.
• Default login ID: MAL + Employee IC / Passport
Number
• First time login password: DDMMYYYY (followed your
date of birth)
• User can enable fingerprint login feature once
successfully login.

Remark:
In order to enable fingerprint login, user’s phone must be able to support
this feature.
Once fingerprint login feature is enabled, user can login via fingerprint by
clicking “Fingerprint” icon located at the side of Login button.
Download from Google
Play Store & App Store.
Forgot user ID or Password?

1) Click on Forgot User ID/Forgot Password

2) Insert email. System will send the user ID to
inserted email.
3) No email is captured? Kindly contact Micare
Hotline: 1300-88-0996
Enable Fingerprint Login

• Clicks on Enable to turn on fingerprint

login function.
• Wish to remain login using username and
password? click Skip.

• System will show Welcome Notes to user

after successfully login.
• Clicks on Next to proceed to Dashboard.
 Dashboard
• In Dashboard screen, all the function screens are
available for user to select:
• My Info
• Dependents
• E-Medical Card
• Panel Provider
• Utilization
• Patient Programs
• Ambulance Directory
My Info & Dependents Info

My Info
Dashboard à My Info
Basic information will be displayed in this screen.

Dependents Info
User can view simple details of dependents.
e-Medical Card

e-Medical Card
• Dashboard à e-Medical Card
• Click your name/dependents’ name to view e-
medical card
• System will display e-Medical Card (in
landscape mode) based on user’s corporate.
• Scroll left/right to view both front and back of
the e-Medical Card.
• User can download the e-Medical Card by
clicking on it.

Remark:
E-Medical Card is recognized by all MiCare Panel Providers.
Panel & Favorite Provider

Panel Provider
• Dashboard à Panel Provider
• User can perform the following functions:
• View and manage favourite provider
• Search provider near me
• Search provider

Favourite Provider
• User can view the added provider(s) after
added into favourite list.
• From provider field, click More to view the
provider details.
• Clicks on Search in Favourite Provider screen
to search healthcare panel provider.

Remark:
E-Medical Card is recognized by all MiCare Panel Providers.
Provider Near Me & Search Provider

Provider Near Me
• Panel Provider à Provider Near Me
• User can locate healthcare panel provider
nearby.

Search Provider
• User can view the provider details
selected.
• User can also able to perform following
functions:
• Remove from favourite list
• Show on Map
• Show driving direction (Navigation)
Utilization & View Utilization

Utilization
• Dashboard à Utilization
• There are few functions in Utilization
screen:
• View Utilization
• Guarantee Letter (GL)
• Enquiry
• Claim Submission
• Edit Claim
• View Claim

View Utilization
• Utilization à View Utilization
• User can view his claims as well as
dependent's’ claims
View Utilization

View Utilization
• A Message Note will pop out at the 1st time
when user access to view utilization.
• User clicks on Yes to proceed
• User can view on the utilization listing as
below:
• Claims
• Utilization
 Guarantee Letter (GL)

• Utilization à Guarantee Letter (GL)

• User can perform the following functions:
• Request Inpatient GL
• Track Inpatient GL
• View GL
Request Inpatient GL

Request Inpatient GL
• Guarantee Letter (GL) à Request Inpatient
GL
• User can submit his inpatient GL request as
well as dependent’s (if applicable).
• User to click Yes to move to next page.
Request Inpatient GL

Request Inpatient GL
• User can view sample pre-admission form.
• User to click Yes to move to next page.
• User will require to fill up Inpatient GL details as
below:
• Hospital Name
• Date of Admission
• Treating Doctor Name
• Phone Number
• Completed PAF / Surat Kemasukan
• Once done, user clicks Submit to send the
request.
• System will pop out this message once user
submit the Inpatient GL request successfully.
 User can track his current inpatient GL
Guarantee Letter (GL) à Track Inpatient GL progress as well dependent’s

Click your name/dependents User to select GL record from User can view Inpatient GL details and
listing. track GL progress.
 User can view his GL as well as
Guarantee Letter (GL) à View Inpatient GL dependent's’

Click your name/dependents GL details are as below: System will direct to phone web
1) Status 2) Date 3) Hospital 4) GL Type browser and download the PDF file.
Contact Us
MiCare Contact Centre
24 x 7 Medical Helpline (Toll-Free): 1800-88-7940
Email:
• -General enquiry : [email protected]
• -Reimbursement claims : [email protected]
• -Checking and request OPGL : [email protected]
• -Checking and request IPGL : [email protected]
• -Checking status on FGL : [email protected]

Fax No. (24 Hours):

603-7847-4304 (24 hours)
Contact Us

Premier Risk Solution Sdn Bhd

Email:
• -General enquiry : [email protected]
• -Contact No : 03-6188 5872
: 013-288 0275

www.premierrisk.com.my
THANK YOU