IL Take Care User Guide

IL Take Care
User Guide
“A one stop solution for all

Insurance and Wellness needs”
Registration Process
• In order to register into the app

please proceed by providing Name,
Date of birth, Mobile number.
• On accepting the terms and

conditions, an OTP can be
requested for.
• OTP will be sent to the mobile
number provided .
• Please enter the OTP in the space

provided .
• Now, kindly generate a 6 digit MPin

(password) which needs to be used
at the time of login.
• Confirm the MPin by re-entering it.

Sign-in Process
• Enter mobile number registered with the App.
• Now, enter your MPin (6 digit) generated at

the time of registration.
• Click on sign in.
• In case, if you forget your MPin, click on

forgot MPin. OTP will be sent to the
registered mobile number.
• Please enter the OTP and generate a new

MPin.
How to add policy
• After signing in,
proceed further by
adding the policy
details.
• Click on “Add your

policy” icon to add
the policy details.
The details required to fill to fetch the policy

details (Retail) are
• Policy Number
• Card number/UHID
• Date of birth
For the corporate customer, along with above
details Employee ID is also Mandatory
The other two areas to add
How to add policy the policy for different type
of customers. They are as
follows
• Policy Bought by ME
• In this you can
retrieve the policy
related details after
calling to out
customer care
• Policy Bought by My
Company
• After selecting you
company name,
you can enter
Employee ID and
other necessary
details to get policy
details
• If the policy number and

the registration number
is same, then all the
policies will be auto-
fetched
Flexi Plan
• We have included flexi plan in

the application itself for the
User to choose the plan
which is best for him/her
• In the Flexi plan, User can

select 3 plans out of 5 which
will suit for his/her purpose of
policy cover
• It helps the User to give more

flexibility with the same policy
cost
Home Page
• Use this button to toggle
between your policies or
to add any additional
policies
Following are all other

• Home page of the features of the app:
app shows e-card • Hospital Network
with policy number,
UHID number, sum • Hello Doctor
insured and • Claims
balance left.
• Meet a Doctor
• UHID number is • Health Assistance
your unique
number which can • Blog
be used while • Health Records
communicating
with us. • Queries
• Settings
Policy Details
Policy details include:

• Policy number
• Customer name
• Policy type
• Policy start date and

• Policy details can End date
be seen by
clicking “Policy • Service category
details” icon (Cashless/Reimburs
ement/Both)
• You can also

download Policy
wording, Policy copy
and Tax Certificate
from this section
How to download E-Card
• In order to
download the E-
Card please click
on the policy card.
• E-card can be
downloaded by
clicking “Download E-
Card”.
• Details can be
verified in a single
click.
Adding a new member
Step 1
Step 2
Step 3
Adding a new member from

family is very user friendly.
• Click on “Add Member”

icon
• Immediate family
members like Spouse,
child, parents, and siblings
can be added as a
dependent in the existing
policy.
Wellness related services
• We have included many

wellness related features
in the updated version of
the application
• Following are the new

features included in the
app
• Health score
• Health Records
• Diet Tracker
• Step count
• Sleep hour
• Sit hour
• Stand count
• Health Graph
HRA
• Health Risk Assessment

can be taken from this
feature.
• HRA is a set of 24
questions which deals with
the overall health of an
individual
• It generates the overall

health score, happiness
index, stress index and
much more
• You can “Edit and Retake”

the HRA after regular
interval
Diet & Exercise Tracker • Diet Tracker
• This feature facilitates
the user to track their
Diet.
• One can customize it
as per their meal plan
and serving size.
• The user can also
access the Calorie
intake, carbs and
Protein
• Exercise Tracker
• User can also track
the exercise as per
their customization
like cardio or strength
training
• One can also set the
target and keep a
track on the activities
using this feature
Trends
Health Graph
• Includes the daily
graph of various
activities performed by
individual like
 Water intake  Meditation
 Daily steps  Sit hour
 Sleep hour  Standing time
Hospital Network
• This feature helps in
identifying the list of all
the hospitals within ICICI
Lombard network.
• It helps in locating the

nearest hospitals and
getting directions to the
hospital.
• It also helps in filtering

Hospitals based on pin
code, city and Hospital
name.
• One can also search for

specialties, Procedures,
Ratings and Reviews from
this feature
Hello Doctor
• Hello Doctor helps in

contacting a doctor and
have an interaction
through Phone call.
• Over-the-Counter
medicines can be
prescribed by the doctor
on the phone call.
Claims
• All the claims details relating to the policy are shown
in claim details. It also displays the claim settled and
claim amount sanctioned with a reference ID. It also
shows the claim status whether Approved/Rejected
and deduction details can also be seen. You can
also check the documents uploaded and deductions
Claims
• All the details relating to the Pre-planned hospitalization can
be initiated through this column. It also displays the history of
planned hospitalization and reimbursement history.
Meet a Doctor
• Meet a Doctor provides OPD

services.
• Services includes fixing appointment

with Doctor for consultation,
Pharmacy, Diagnostics and Health
check-up, etc.
• The medicines prescribed by the

doctor can be either ordered online
or can also be taken physically from
nearest Apollo pharmacy
Health Assistance
• Health assistance is a call

support feature which
assists in clarifying the
queries.
• Health assist guides in

doctor appointments,
second opinion,
facilitating hospitalization
and post hospitalization
care.
Blog
• Daily Blog keeps you

informed about Health
related issues and other
facts.
Health Records
• With the use of this

features one can able to
see their health records in
the application itself.
• Other than self, the user

can add their family
members health records.
• It will help the user to

access the health records
electronically.
• It will be very helpful in

Emergency situations
Queries
• Queries helps in understanding

the multiple features of the
application by providing multiple
question in the form of FAQs.
• Frequently asked Questions are

related to claims, Health
assistance team, Non-
Hospitalization services and
policy coverage.
• User can also E-mail us to know

the areas which are not covered
on the Queries section.
Contact Us
• Reach Out to us by
clicking on Red call icon
on the right-bottom of
your screen.
• You can also avail

ambulance services by
clicking on emergency
services.
Settings
• Settings enable you to

Change the password
and log-out once you are
done using the
application.
• You can also change the

settings of the reminders
Reminders Settings
We can set the reminders by

clicking on the reminders
from settings. It includes the
following reminders
 Sleep Reminder
 Water Reminder
 Meditation Reminder

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IL Take Care

“A one stop solution for all

• In order to register into the app

• On accepting the terms and

• Please enter the OTP in the space

• Now, kindly generate a 6 digit MPin

• Confirm the MPin by re-entering it.

• Enter mobile number registered with the App.

• Now, enter your MPin (6 digit) generated at

• Click on sign in.

• In case, if you forget your MPin, click on

• Please enter the OTP and generate a new

• Click on “Add your

The details required to fill to fetch the policy

• If the policy number and

• We have included flexi plan in

• In the Flexi plan, User can

• It helps the User to give more

Following are all other

Policy details include:

• Policy start date and

• You can also

Adding a new member from

• Click on “Add Member”

• We have included many

• Following are the new

• Health Risk Assessment

• It generates the overall

• You can “Edit and Retake”

• It helps in locating the

• It also helps in filtering

• One can also search for

• Hello Doctor helps in

• Meet a Doctor provides OPD

• Services includes fixing appointment

• The medicines prescribed by the

• Health assistance is a call

• Health assist guides in

• Daily Blog keeps you

• With the use of this

• Other than self, the user

• It will help the user to

• It will be very helpful in

• Queries helps in understanding

• Frequently asked Questions are

• User can also E-mail us to know

• You can also avail

• Settings enable you to

• You can also change the

We can set the reminders by

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