David Mackey CV
David Mackey CV
David Mackey CV
Highlights/Profile
Experienced solution architect with a proven track record of developing, testing, deploying and supporting complex,
high performance & highly available systems. Over 30 years of technical and management experience covering a
range of digital marketing platforms, multi-tiered server applications, telephony networks, data networks and optical
transport networks. Committed to delighting customers with superior user/product/service experiences at every
touchpoint of the customer engagement.
Experienced in:
• Public Library Board Member, Digital Libraries
• Digital Marketing, Customer Service, Customer Issue Resolution, Sales Support
• Digital Systems Integration, Automated Marketing Applications, Agile Product Development
• People Management, Project Management
Specialties
Technology: Google (Cloud, Compute Engine, Analytics & AdSense), PHP, MySQL, HTML, CSS, JavaScript, ES6+,
ReactJS, jQuery, WordPress, git, QGIS, DNS BIND, REST, Web Services (WSDLs), SIP, TR-87, IP Multimedia
Subsystem (IMS), IIS/Apache, TCP/IP, IEEE 802.1d, L4-7 Switching, Secure Sockets Layer (SSL/TLS), SONET,
CCS7, SNMP, Java, J2EE, C, C++, Linux
Products & Skills: Digital Marketing Platforms, Social Media Marketing, Facebook Groups/Pages, Twitter, Blogs,
User Experience Design, Conversion Funnels, Avaya/Nortel (Voice, Optical, Data Router/Switching & Agile
Communication Environment), IBM (WebSphere & SameTime), SAP, Microsoft (Lync & Office)
Processes: Agile, Certified Scrum Master, ISO9000
Employment Summary
2014 - Present Marketing Consultant
● Provide consulting services to connect businesses with customers using the latest digital marketing tools and
techniques. Service offer includes Marketing Plan Creation, Website Design, Data Analytics, Content Marketing,
Search Engine Optimization (SEO), Social Media Marketing, Digital Advertising and Conversion Rate
Optimization, 240+ Twitter Followers [@dbmackey]
Organized and led a two day customer architectural review. The “Proof of Concept” phase generated revenue of
$500k and was successfully deployed within six months of concept.
● Facilitated and developed technical responses for eight customer engagements including six “Request For
Information” responses and five customer visits.
● Wrote the SOA API Implementation Agreement and Test Plan for Multi Service Forum’s (MSF) Global MSF
Interoperability (GMI) 2008 multi-vendor interop event. Nortel’s ACE system successfully integrated with three
vendors over six scenarios.
● Designed, specified and ordered initial Lab and Design Environment ($340k budget) for a new J2EE software
development team. Both systems were on budget and running within two months.
2005 - 2007 Sr. Customer Engagement Prime, IP Multimedia Subsystem (IMS), Nortel
● Defined scope, created project plans, integrated, wrote Customer Acceptance Test Plans and executed test cases
on over 50 IMS systems for customer trials, demos and trade shows.
● Responded to a 46 page customer Request For Proposal (RFP) by creating and deploying a test system with 20
end user devices, 25 server nodes plus IP network infrastructure within 10 weeks of receiving the RFP. Test cases
were executed in the presence of the customer. Customer stated it was the best competitive response received.
● Led onsite & offsite technical support teams for MSF’s GMI 2006 IMS interop event. Nortel’s IMS system
successfully integrated in 41 test cases with 9 vendors over 6 scenarios in a one week multi-vendor integration
test.
● Recognized by Nortel Business Leaders for creating and delivering an offsite executive demo to a large US based
carrier company within an eight week window.
EDUCATION
1989 University of Waterloo
Honours Bachelor of Mathematics, Computer Science with Electrical Engineering Electives – Coop
1992 University of Waterloo
Bachelor of Arts, Dean's Honours List
Continuing Education
2012 Online Course: Stanford University Human Computer Interaction [with Distinction]
2012 Online Course: Stanford University Technology Entrepreneurship [with Distinction]
2013 Online Course: Stanford University Introduction to Databases [with Distinction]
Internet Governance
● ICANN NARALO - Individual Member (2019-present)
○ ATLAS III Ambassador (ICANN 67 - Montreal)
○ At-Large Structures Mobilization Working Party (2020)
○ Unaffiliated Individuals Mobilization Working Party (2020-2021)
● Fellow North American School of Internet Governance (2019 & 2023)