SP-2415 PDO Behavior Based Safety System
SP-2415 PDO Behavior Based Safety System
SP-2415 PDO Behavior Based Safety System
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Document ID SP-xxxx
Security Unrestricted
Version 1.0
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document may be disclosed to others or reproduced, stored in a retrieval system, or transmitted in any form
by any means (electronic, mechanical, reprographic recording or otherwise) without prior written consent of
the owner.
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i Document Authorisation
Authorised for Issue
Document Authorisation
ii Revision History
iii The following is a brief summary of the 4 most recent revisions to this document. Details
of all revisions prior to these are held on file by the issuing department.
Scope /
Version No. Date Author Remarks
The Intention of the documents is to verify
and approve alternative BBS programs
Saif Al Ghafri MSE11 proposed by contractors who are not
Rev 1.0 May 2021 following PDO BBS program.
User Notes:
The requirements of this document are mandatory. Non-compliance shall only be authorised by
Document Authority through proper approval process.
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Table of Contents
1. Introduction...................................................................................................................5
1.1. Purpose...............................................................................................................................5
1.2. Scope..................................................................................................................................5
1.3. Description..........................................................................................................................5
1.4. IHTIMAM Training................................................................................................................6
1.5. Structure, Roles and Responsibilities......................................................................................6
2. IHTIMAM Implementation process...................................................................................8
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1. Introduction
1.1. Purpose
SP 2415 is intended to provide a simple but detailed guide for all participants in IHTIMAM
implementation according to their roles and responsibilities.
1.2. Scope
This Specification applies to all PDO employees and contractors implementing IHTIMAM where
the adherence to this specification has been specified as mandatory.
1.3. Description
IHTIMAM is PDO’s Behavior Based Safety System that was developed in house. The IHTIMAM
concept is based on new findings in behavioral science that are key factors in its methodology.
1. People’s behaviour is usually due to the systems or environment/situation, not the individual.
2. No matter what measures are put in place, if the root cause of the unsafe behaviour is not
identified and resolved, the unsafe behaviour will continue to happen, whether by the same
individual or by others.This means that unsafe behaviors will continue, unless the workplace
design or management systems are amended.
IHTIMAM is not only an intervention programme or a means to stop unsafe work. It is also used to
identify unsafe behaviours and their root causes, and proactively problem solve before the unsafe
behaviour leads to an incident.
Another major factor that contributes towards the success of a BBS system, and that is leadership.
Therefore while many systems focus mainly on the frontline, equal focus is given on leadership.
IHTIMAM is completely customized to PDO & its contractors, and can be customized to any
company, industry and organization. This is because it is important to consider the types of hazards
employees are exposed to, and work on resolving them.
The basic principle of IHTIMAM is that all injuries and occupational illnesses can be prevented. The
main objective of the IHTIMAM program is to train each member of the line organization to eliminate
incidents and injuries by skilfully observing people as they work, talking with them to correct their
unsafe acts, and encouraging them to follow safe work practices.
The responsibility for safety is placed solidly within the line organization, from the top manager on
down to the first-line supervisor. Each supervisor is accountable for the safety effort and
performance of their area of responsibility
IHTIMAM training is specific to audience, there are four different types of IHTIMAM training:
1- Online awareness training is designed to give the basic awareness about IHTIMAM program
for PDO and contractord staff working in offices. The training can be completed within 30
minutes and valid for three years. it is available in PDO Training Platform PTP
2- IHTIMAM Training the Traininer TTT which is designed to prepare trainers coaches that will
be cabable to deliver training, coaching and conduct planned observations. TTT is 2 days
course delivered by MSE11 team, the training can be booked through AL MANAR or through
MSE11 team directly.
3- IHTIMAM Leadership Worskhop LW which is a worskshop designed for leaders to give basic
leadership skills that contribute to the success of IHTIMAM. In addition, it discuss their roles
and responsibiltites in IHTIMAM. The LW is 4 hours training and can booked through AL
MANAR or through MSE11 team directly.
4- IHTIMAM Site Crew Training which is the training that is delivered by the approved trainers
to other employees.
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Sustainability reviews
leadership coaching
High level SC meetings
Audits for mature and green banded companies
Commercialilzation /marketing
Corporate statistics
High level investigations
Work with incident investigators and learnings from incidents
Develop roll out strategy and Implementation plan
BBS verification assessment
Department Discuss performance of IHTIMAM in HSE meetings
mangers/TL Include IHTIMAM in site visit agenda
Follow overall status ( i.e Pending actions, company scoring in IHTIMAM, etc)
Implement incentive scheme for BBS
Make sure IHTIMAM focal points and supervisors are well doing their roles and
responsibilities on regards to BBS
IHTIMAM Has a direct line of contact with Directorate HSE TL & Operational TL’s
Directorate Attend TTT or LW .
Lead Develop roll out strategy within directorate (Select contractors or locations,
liaise with contract holders, assign responsibilities for implementation within
directorate, obtain CEO endorsement)
Appoint and Work with companies/ units focal point
Report feedback to Director on monthly basis
Receive feedback from focal point on action status
Support conducting Sustainability review
Responsible to implement and Mature IHTIMAM within directorate
Recognize and support best practice
Chair steering committee meetings
IHTIMAM Unit Attend TTT or LW
Focal point Attend IHTIMAM SC meeting with directorate lead
Recognize, support and share best practice
Analyze data, prepare bi-weekly feedback reports to be shared with directorate
lead and proactively challenge results.
Verify sample actions close out and hazards identified at site, to be shared with
directorate lead at SC meetings.
Conduct overall preformance review
Assess the need to retire and add behaviors
Discuss the roll out within the contractors and provide the required support to
the directorate lead
Support conducting Sustainability review
Conduct site visits
Supervisor Attend TTT
Conduct weekly planned observations
Share lessons learned and findings
Ensure the data entered into the database is verified and authentic
Follow up on actions raised and close out
provide motivation for safety through good leadership
Recognize the crew for observing and participating
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Seek support when required from the office team to close an action
Attend steering committee meetings
HSE Advisor Attend TTT
Facilitiate SC meetings at Site
Conduct Database training .
Conduct weekly planned observations
Raise the common challenges with Ihtimam lead
Analyze data, prepare bi-weekly feedback reports to be shared with directorate
lead and proactively challenge results.
Support team members
Support conducting Sustainability review
Support in IHTIMAM implementation and Maturing within unit
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3.0 This step requires awareness sessions to be held for the contractor and PDO staff to inform
Conduct Engagement employees of IHTIMAM and what are the changes they can expect. This step is to minimize
sessions resistance and build ownership, when the system begins implementation. This step can be
done by Engagement video
4.0 Follow the guide for ICB provided in this in the apendix.
Conduct ICB
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STEP GUIDANCE
1.0 IHTIMAM has 4 types of trainings. These are:
Conduct Training 1. Online awareness training (This is a mandatory course for PDO staff and
office staf contractors. It provides a general awareness on IHTIMAM and
raising observations)
2. IHTIMAM Leadership Workshop (this is a half day workshop that is held
for management and the leadership team of both PDO & contractors, it is
based around safety leadership and how they can best support
implementation of IHTIMAM and improve safety performance in their
workplace)
3. IHTIMAM TTT (this is a 2 day course that is an indepth understanding of
behavior based safety, leadership and engineering a safety culture in the
workplace, attendees of this training are then expected to deliver the
supervisor and crew training in their companies)
4. Site supervisor & crew training (this is a one hour session delivered at
site by the trained trainers, for the site supervisors and their crew, it
focuses on what is IHTIMAM and how to use it)
2.0 A periodically set meeting (time and date agreed by PDO and contractor staff) is
Conduct Steering to take place to discuss implementation progress, statistics and any support
Committee Meetings required.
4.0 Sustainability review 1 are conducted to review the progress and to identify any
Sustainability review gaps within the implementation process. This is done thrugh a data deep dive.
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5.0 Sustainability reviews are conducted after implementation has been ongoing and
Sustainability all post implementation actions have reached over 95% completion, in
reviews 2 accordance to the respective milestones put in place by PDO and the contractor.
It is an extensive over view of the overall effectiveness of the system and targets
the following key indicators:
- Improvement in safety performance in regards to safety statistics such as
reduction in LTIF
- Improvements in communication and engagement
- Improvement in action close out rates
- Improvements in safe percentage scores
- Improvements in safety culture
Improvements in management involvement
3. IHTIMAM Observations
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let the person or people you are observing know you are there. It is normal to
wonder, “If they know I am there, they might do everything right.” One of the goals
should be to help create new habits, not to catch a rule violator.
2- Observe
“Can the employee perform the task safely?”.“Do I see anything that concerns me?”
Your observation should find if workers can perform the task safely. You should
proactively identify concerns that might increase the chances of an injury.
Observations should not be used as a faultfinding opportunity
3- Reinforce
Importance should be placed on reinforcing what the worker is correctly doing to
ensure that s/he is not just being lucky when it comes to injury prevention. If an
individual has performed
a discretionary precaution while performing the work, this is an excellent time to
reinforce precisely what you observed and encourage him/her to continue.
4- Ask
If you see a safe precaution being taken or an exposure to risk, ask the most
appropriate questions. For example: Why did you do it that way? Is that the way you
always do it? Do you feel safe doing it that way? Is there a safer way to do it? Were
you trained to do it that way?
5- Express concern
When a risk is identified during an observation, expressing concern is a preferred
approach rather than stating someone is “at risk” and “unsafe. If we do not show
concern the individual may get defensive. If you show concern with how a task is
performed, this offers a better chance for a conversation leading to an understanding
of why risk is a part of the task.
3.1.5.1 From External (outside PDO network). The observation card link can be found in
PDO.co.om/hseforcontractors. Alternatively can be accessed by searching in web search
engine “IHTIMAM observation card “. This page is mobile compatible and can be accessed
from mobile phones.
3.1.5.2 From Internal (Inside PDO network). The observation card can be found in PDO landing page
in starred application. Alternatively can be accessed from HSE under application.
3.1.5.3 Hard copy observation card. This is mainly for contractor who don’t have access to a network.
The contractors will be required to nominate a focal point to collect and upload hard
observations cards.
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Human behavior defined as the response of individuals or groups of humans to internal and external
influencers. It refers to every physical action and observable emotion associated with individuals or
group of people
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It is important to understand behaviors, and what influences them in order to successfully identify the
at risk behaviors on the site.
ICB focuses on the behaviors that account for majority of injuries on your site or office, thus
incorporating the Pareto Principle also known as the 80/20 rule.
The 80/20 rule is the idea that by focusing on 20% of the most critical behaviors that cause your
injuries, you will eliminate 80% of your injuries.
Defining behaviors.
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7.2 Purpose for the implementation of IHTIMAM in the PDO Main Offices
The purpose for conducting IHTIMAM Ad hoc Interventions in the PDO Main Office Areas is to
eliminate unsafe acts in all areas and locations where people work and to raise and maintain the
safety awareness. This is to be achieved by all trained employees regularly identifying unsafe
acts, conditions and practices and by engaging with personnel in such a manner that there will
not be repeat incidents. All of the observations observed in PDO MAF will be captured in the
database according to the below example:
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o Produce a report following the audit using the IHTIMAM audit template (see attachment).
For audits at contractor sites the PDO HSE Team Leader will:
o Advise the Contract Holder and the Manager of the Contractor of the date and time for the audit
o Arrange the audit team members
o Conduct the audit or assign the responsibility for conducting the audit to a member of the PDO
HSE structure
o Produce a report following the audit using the required audit template (refer to appendix1).
For contractor audits The PDO HSE team leader will submit the audit report to the Contract Holder,
the Manager of the Contractor and to the PDO Behavioural Safety team.
Is a process that is conducted to review and approve other companies’ BBS system. The verification
assessment is conducted in the main steps:
Desktop review
F2F assessment review
Site visit
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In accordance with article 9 in the C9 section of the contractual agreement between PDO & Contractors, it
states that ‘Contractor shall implement a BBS Program; including incentives in line with PR-1171 Appendix R.
Contractor may adopt Company BBS System (IHTIMAM) or alternative provided it is approved by Company.
Should the Contractor wish to implement an alternative system, they are to establish, document, implement,
maintain, collect data and continually improve their BBS system in accordance with the BBS requirements
described in this document and determine how it fulfills these requirements.
Alternative BBS shall be submitted to the PDO MSE11 team for review. PDO MSE11 team reserves the right to
reject BBS proposals submitted by the contractor if it fails to meet the requirements stipulated in this
document. PDO MSE11 team may grant initial approval of the alternative BBS program based on documents
and evidences submitted by contractor, but the final approval will be subject to field verification.
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The program shall be reviewed at regular intervals and adjusted to ensure that the objectives are achieved. A
drafted plan shall be submitted along with the BBS documentation to MSE11 team for approval.
11.1.4 Implementation of BBS System
Observation Cards
The contractor shall ensure that all risks and accidents are considered when establishing and designing the
observation cards.
The Contractor shall have in place, documented and updated behavioral checklists for the on-site observation
of safety actions and conditions.
Behavioral checklist shall be customized and related to company activities.
Behaviors included in the checklists shall prevent specific risks and accidents of the company.
Management shall demonstrate its active commitment to the BBS system by:
1. Evaluating data on both behaviors change and safety outcomes to measure the effectiveness of the
BBS system.
2. Ensuring the availability of resources essential to establish, implement, maintain and improve the BBS
system - resources includes specialized skills, organizational infrastructures, technology and financial
resources.
3. Defining, documenting, communicating roles, responsibilities, accountabilities and delegating
authorities to facilitate effective BBS management.
Safety Leaders shall demonstrate its active commitment to the BBS system by:
1. Assembling and analyzing behavioral observation data and reporting results to managers
2. Making personal observations according to the defined plan and assuring quality and reliability of the
observations made by observers.
3. Organizing and conducting safety meeting with his/her direct reports.
4. Closing actions or addressing proposals to management for a necessary improvement of safety
conditions prompted from the behavioral observations.
5. Reinforcing and motivating his/her direct reports for their safe behaviors, observation activities,
suggestions on continuous improvement and all other behaviors that support safety values.
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11.1.6 Sub-Contractors
Sub-contractors shall have a well stablished BBS system. If the Sub-contractors do not have a BBS system, the
main contractor shall include them in their system.
After one year from the start of the BBS system, the Contractor shall show safe behaviors and outcomes
improvements, compared to a baseline. Those improvements shall be sustained or increased in the following
years in order to be reasonably assured that the behaviors and outcomes have been influenced by the BBS
system and that the BBS system is indeed effective.
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Incentives and recognition should focus around leading indicators, and steer away from lagging indicators such
as number of observations received.
The criteria for achieving rewards and celebration shall be public and well known by employees.
A monitoring system should be in place to ensure that recognition is provided adequately and is incentivizing
behaviors that contribute towards the objective of the BBS system.
11.1.9 Consequences
Behavioral observations are best used influence and coach employees towards safe behavior. They shall not
to be used in disciplinary actions. The employees’ observations with behavioral checklist shall not produce any
penalties, or penalization for the observed workers.
Incident Investigation
The Contractor shall establish, implement and maintain a process to investigate and analyze accidents in a way
that also:
1. Determines underlying behaviors that have contributed towards the incident.
2. The root causes that influenced the behavior that led to the incident.
3. Identify corrective and preventive actions, that may relate to existing BBS tools, observation checklist
or processes.
4. Following up and tracking the implementation of corrective and preventive actions needed.
5. Communicate to workers the results of such investigations, and the changes that may impact them.
Results of sustainability reviews shall be shared with PDO MSE11 team, PDO CH and contractor top
management. The sustainability review report shall include actions and opportunities for improvement.
PDO reserves the right to audit contractors BBS at any given time during the life of the contract without prior
notification.
11.2 Contractors shall include the requirements listed in the appendix2 in their submission
to MSE11 team for approval.
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Appendences:
Appendix 1: IHTIMAM IMPLEMENTATION AND COMPLIANCE AUDIT
1.2 All Supervisors who have been identified as verifiers are trained
1.5 Focal points appointed to collect hard copy observations from IHTIMAM deposit boxes and
upload them in IHTIMAM database
3.5 All trained employees conduct Ad Hoc IHTIMAM observations according to standard
4.3 The Focal Point collects and upload IHTIMAM cards timeously
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5.2 Supervisors and HSE advisors are conducting IHTIMAM steering committee to discuss
IHTIMAM progress
5.3 Supervisors and HSE advisors Share lessons learned and findings with the employees
6.3 Focal points follow up with action party to close out action on time
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