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    4-Beauty Therapy-1679470891.CANDIDATE TOOL LEVEL 4A

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    lawrence momanyi
    The document is a practice exam for demonstrating communication skills. It consists of two sections with multiple choice and short answer questions testing knowledge of communication concepts and skills. Section A contains 10 multiple choice questions assessing elements of communication like non-verbal cues, active listening, communication channels and barriers. Section B has 10 short answer questions requiring explanations of communication terms, channels, formats and their application in personal and professional contexts. The exam is designed to evaluate understanding of fundamental communication principles.

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    4-Beauty Therapy-1679470891.CANDIDATE TOOL LEVEL 4A

    Uploaded by

    lawrence momanyi
    8 views4 pages
    The document is a practice exam for demonstrating communication skills. It consists of two sections with multiple choice and short answer questions testing knowledge of communication concepts and skills. Section A contains 10 multiple choice questions assessing elements of communication like non-verbal cues, active listening, communication channels and barriers. Section B has 10 short answer questions requiring explanations of communication terms, channels, formats and their application in personal and professional contexts. The exam is designed to evaluate understanding of fundamental communication principles.

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    4-Beauty Therapy-1679470891.CANDIDATE TOOL LEVEL 4A

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    The document is a practice exam for demonstrating communication skills. It consists of two sections with multiple choice and short answer questions testing knowledge of communication concepts and skills. Section A contains 10 multiple choice questions assessing elements of communication like non-verbal cues, active listening, communication channels and barriers. Section B has 10 short answer questions requiring explanations of communication terms, channels, formats and their application in personal and professional contexts. The exam is designed to evaluate understanding of fundamental communication principles.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    8 views4 pages

    4-Beauty Therapy-1679470891.CANDIDATE TOOL LEVEL 4A

    Uploaded by

    lawrence momanyi
    The document is a practice exam for demonstrating communication skills. It consists of two sections with multiple choice and short answer questions testing knowledge of communication concepts and skills. Section A contains 10 multiple choice questions assessing elements of communication like non-verbal cues, active listening, communication channels and barriers. Section B has 10 short answer questions requiring explanations of communication terms, channels, formats and their application in personal and professional contexts. The exam is designed to evaluate understanding of fundamental communication principles.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    Demonstrate Communication Skills Level 4

    2 Hours
    March/April 2023

    THE KENYA NATIONAL EXAMINATIONS COUNCIL

    WRITTEN ASSESSMENT
    2 HOURS

    INSTRUCTIONS TO CANDIDATE
    This paper consists of TWO sections A and B.
    Answer ALL questions in section A and B in the answer booklet provided.
    Marks for each question are indicated in brackets.
    Do not write on this question paper.
    Answer the questions in English.

    This paper consists of FOUR (4) printed pages


    Candidate should check the question paper to ascertain that all pages are printed as
    indicated and that no questions are missing.

    Page 1 of 4
    SECTION A (10 MARKS)

    Answer all questions in this section.


    1. Which of the following is an example of non-verbal communication? (1 mark)

    A. Talking on the phone


    B. Email
    C. Waving
    D. Texting on the phone.
    2. Hearing, thinking and responding to another person’s message is_____ (1 mark)
    A. Active listening
    B. Body language
    C. Mixed message
    D. Feedback
    3. Which of the following is not an element of curriculum vitae? (1 mark)
    A. Referees
    B. Recommendation
    C. Work experience
    D. Executive summary
    4. The following are factors to consider when selecting a channel of communication
    except_________ (1 mark)
    A. Confidentiality
    B. Noise
    C. Distance
    D. Geographical distance

    5. All of the following are examples of verbal communication except _____ (1 mark)
    A. Email
    B. Telephone calls
    C. Radio calls
    D. Meetings

    Page 2 of 4
    6. Which of the following non-verbal forms of communication shows that one is
    attentive? (1 mark)
    A. Asking questions
    B. Fidgeting
    C. Leaning back on a chair
    D. Sitting upright
    7. Which one of the following is a type of communication? (1 mark)
    A. Public relations communication
    B. Feedback communication
    C. Intrapersonal communication
    D. Group communication
    8. Putting yourself in another person’s situation is referred to as________ (1 mark)
    A. Empathy
    B. Apathy
    C. Sympathy
    D. Courtesy
    9. Television and video clips are electronic forms of_________ (1 mark)
    A. Communication
    B. Visual communication
    C. Telecommunication
    D. Audio-visual communication
    10. Which of the following is a component of minutes? (1 mark)
    A. Appendix
    B. Reference
    C. Preliminaries
    D. Body

    Page 3 of 4
    SECTION B (40 MARKS)
    Answer all the questions in this section.
    11. List four receiver related barriers to communication. (4 marks)
    12. Define the term encoding as used in communication. (2 marks)
    13. List four ways through which business people can use Information Communication
    Technology to interact with their customers. (4 marks)
    14. State three elements of a good paragraph. (3 marks)
    15. Highlight three types of verbal communication. (3 marks)
    16. Outline five disadvantages of mobile phones as a means of communication. (5 marks)
    17. State four benefits of email to a business person. (4 marks)
    18. Outline five ways in which feedback can lead to the growth of an organisation. (5 marks)
    19. List five key differences between formal and informal communication. (5 marks)
    20. State five types of interviews held in organizations. (5 marks)

    THIS IS THE LAST PRINTED PAGE.

    Page 4 of 4

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