4-Beauty Therapy-1679470891.CANDIDATE TOOL LEVEL 4A
4-Beauty Therapy-1679470891.CANDIDATE TOOL LEVEL 4A
4-Beauty Therapy-1679470891.CANDIDATE TOOL LEVEL 4A
2 Hours
March/April 2023
WRITTEN ASSESSMENT
2 HOURS
INSTRUCTIONS TO CANDIDATE
This paper consists of TWO sections A and B.
Answer ALL questions in section A and B in the answer booklet provided.
Marks for each question are indicated in brackets.
Do not write on this question paper.
Answer the questions in English.
Page 1 of 4
SECTION A (10 MARKS)
5. All of the following are examples of verbal communication except _____ (1 mark)
A. Email
B. Telephone calls
C. Radio calls
D. Meetings
Page 2 of 4
6. Which of the following non-verbal forms of communication shows that one is
attentive? (1 mark)
A. Asking questions
B. Fidgeting
C. Leaning back on a chair
D. Sitting upright
7. Which one of the following is a type of communication? (1 mark)
A. Public relations communication
B. Feedback communication
C. Intrapersonal communication
D. Group communication
8. Putting yourself in another person’s situation is referred to as________ (1 mark)
A. Empathy
B. Apathy
C. Sympathy
D. Courtesy
9. Television and video clips are electronic forms of_________ (1 mark)
A. Communication
B. Visual communication
C. Telecommunication
D. Audio-visual communication
10. Which of the following is a component of minutes? (1 mark)
A. Appendix
B. Reference
C. Preliminaries
D. Body
Page 3 of 4
SECTION B (40 MARKS)
Answer all the questions in this section.
11. List four receiver related barriers to communication. (4 marks)
12. Define the term encoding as used in communication. (2 marks)
13. List four ways through which business people can use Information Communication
Technology to interact with their customers. (4 marks)
14. State three elements of a good paragraph. (3 marks)
15. Highlight three types of verbal communication. (3 marks)
16. Outline five disadvantages of mobile phones as a means of communication. (5 marks)
17. State four benefits of email to a business person. (4 marks)
18. Outline five ways in which feedback can lead to the growth of an organisation. (5 marks)
19. List five key differences between formal and informal communication. (5 marks)
20. State five types of interviews held in organizations. (5 marks)
Page 4 of 4