Product Analyst

Sprinklr Social, Advertising & Marketing

Sprinklr is a Customer Experience Management (CXM) platform for modern
channels helping the world’s most valuable enterprises make their customers
happier.

Sprinklr is 3,000+ employees strong, valued at $4+ billion, and one of the fastest growing
companies in the history of enterprise software. In the age of the empowered and
connected customer, we know that every experience a customer has with a brand, matters,
a lot. That is why from the very beginning, Sprinklr set out to build a powerful, agnostic, and
first-of-its kind ‘social operating system’ that integrates with an organization’s existing
infrastructure and allows employees across the front office to collaborate more effectively.
This helps them deliver superior customer experiences across every social channel.

Today, Sprinklr is positioned at the forefront of the customer experience management

industry & is revolutionizing customer engagement in 75+ countries for more than 1000 of
the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald’s,
Microsoft, P&G, Uber, and more than 50% of the Fortune 50. We’ve spent the last thirteen
years building the world’s most complete enterprise social technology. Now we’re leveraging
that market-leader position to help the biggest brands on the planet take on one of the
largest opportunities ever in enterprise software i.e., unifying the front office and providing
a complete customer experience platform. To achieve this, we’re bringing the best-in-class
talent in the world together.

Meet our Product Success Team!

Our Product Success Team at Sprinklr is responsible for driving product retention,
consumption, adoption and growth across a global portfolio of customers. We believe that
listening and developing a deep understanding of each customers’ objectives, together with
the application of purpose-built solutions to address those requirements at scale, is the
winning formula for long term success and growth of the business.

Our execution is defined by the 3 focus areas or ‘Obsessions’. Our Customer Obsession is
going the full distance in understanding what value means to each member of the
customers’ organization. Our Product Obsession is developing and refining our technology
as a way of life. Our Learning Obsession is constantly empowering every team member to
reach their full potential.

We believe that our clear vision, and robust global execution will enable us to make our
customers ‘happier.’
What You'll Do
We are looking for someone who can ensure the following outcomes for every customer -

• Deliver Value: Be able to deliver on, and communicate the value associated with
the customer’s investment in social module through the Sprinklr platform to
guarantee retention & customer growth.
• Drive Adoption: Drive adoption and usage of new products and features across
multiple business units, teams, and markets within a single customer.
• Establish Relationships: Establish and nurture relationships built on trust with
every new customer, develop client and agency champions, and identify key
stakeholders.
• Strategic Business Partner: Become your customer’s day-to-day strategic advisor
who understands their business challenges and can communicate the positive
business outcomes of working with Sprinklr.

What Are Your Responsibilities

• Ensure that every customer derives the most value possible from the platform
leading to retention and business expansion.
• Identify, comprehend and clearly articulate customers' requirements to generate an
end-to-end solution to their business challenges.
• Develop a deep understanding of customer needs and tie them to specific Sprinklr
use cases, product features, benefits and value propositions.
• Analyse and elevate customer’s consumption of contract, adoption of the product
and generation of upsell or cross-sell.
• Act as day-to-day contact for stakeholders in brand, agencies and for System
Administrators.
• Assist world’s leading brands and their agencies in seamlessly building social media
campaigns & process-flows mapped to their business needs, through Sprinklr.
• Establish and nurture senior level relationships built on trust, develop client
champions and identify key stakeholders.
• Proactively identify opportunities to improve operational efficiencies and find suitable
entities which could benefit from utilising AI to drive greater ROI.
• Capture development areas for product improvement and collaborate with product
managers and engineering for necessary corrective actions.
• Actively make sure you are knowledgeable on native channel’s products package .
• Work with clients to improve the social service itself and its alignment with the
client's core business.
• Provide on-going training support and ad hoc training sessions to always keep
customers educated on Sprinklr’s know-hows.
• Actively make sure that you are knowledgeable on all Sprinklr software products.
• Identify opportunities for customer references and case studies.
Who You Are & What Makes You Qualified

• Excellent written and verbal communication skills. Multilingual skills (French, German,
Spanish, Japanese or others) would be a plus.
• Strong logical reasoning & technical acumen with the aptitude to learn new products.
• Analytical mind-set with attention to detail and excellent problem-solving skills.
• Ability to think independently and learn as a member of a team.
• Ability to identify and clearly articulate issues clients are facing and capability of
devising & implementing their solutions.
• Ability to work in a highly challenging & competitive environment while delivering
high quality of customer service.
• Ability to work effectively under tight deadlines and juggle several assignments &
projects simultaneously, while maintaining high standard of excellence.
• Intrinsically motivated to tackle unique client use cases, passion to solve business
challenges and commitment to client delight.
• Ability to interpret industry specific trends across different verticals or lines of
businesses.
• Ability to operate in an autonomous way, engage with stakeholders across the globe
and lead customers through change management.
• Ability to collate, harmonise and visualise data and present the statistical merit in a
business case.
• Industry specific knowledge across different verticals or lines of business preferred.
• Demonstrated passion for the social technology universe (i.e., Facebook, Instagram,
Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
• 3 or 4-year college or university degree (preferably in STEM)

You Know You're Successful If

• The depth, breadth and frequency of customer platform adoption starts strong and
keeps climbing.
• Your customers acknowledge Sprinklr value, renew their product offerings & add new
licences, modules and services to their package.
• You constantly come up with new strategies that are adopted by your clients and
peers.
• Your stakeholders participate in Sprinklr events, references and case studies.
• Your platform and industry knowledge makes you a trusted advisor both internally
and externally.

Why you'll love Sprinklr

We’re committed to creating the kind of culture where you feel like you belong, are happier
today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat
everyone like family and passionately, genuinely care. For full-time employees, we offer
flexible paid time off and paid parental leave, medical plans, dental and vision plans, life
insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum
benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every
organization on the planet to make their customers happier. Our vision is to be the world’s
most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s
digital transformation. Its platform provides every customer-facing team with the ability to
reach, engage and listen to customers around the world. At Sprinklr, we have many of the
world's largest brands as our clients, and our emplo yees have the opportunity to work
closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be
amazing. We empower each Sprinklrite in the journey toward achieving their personal and
professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and
access to Headspace. We have continuous learning opportunities available with Audible for
Business, LinkedIn Learning, and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and
are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and
lifestyle preference, among others. We value and celebrate diversity and fervently believe
every employee matters and should be respected and heard. We believe we are stronger
when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment oppo rtunity regardless of race, color, ancestry,
religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability,
gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you
have a disability or special need that requires accommodation, please let us know.