Dwnload Full Supervision Concepts and Skill Building 10th Edition Certo Test Bank PDF
Dwnload Full Supervision Concepts and Skill Building 10th Edition Certo Test Bank PDF
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Chapter 01
Supervision: Tradition and Contemporary Trends
1. A manager at the first level of management is called a(n)
A. top executive.
B. middle manager.
C. assembly-line worker.
D. supervisor.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor is a manager at the first level of management, which means the employees reporting to the supervisor are not managers.
2. Which of the following acts states that a supervisor is “any individual having authority, in the interest of the employer, to hire, transfer, suspend,
lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or
effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature,
but requires the use of independent judgment?”
A. The Wagner Act
B. The Taft-Hartley Act
C. The Norris–La Guardia Act
D. The Fair Labor Standards Act
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: The Taft-Hartley Act states that a supervisor is “any individual having authority, in the interest of the employer, to hire, transfer, suspend,
lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or
effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature,
but requires the use of independent judgment.”
3. Dillon, a new employee at Texcare Inc., reports to Debra, who is at the first level of management. In the context of different levels of management,
Debra is most likely
A. a manager.
B. a stakeholder.
C. a supervisor.
D. the director.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: In this scenario, Debra is a supervisor. A supervisor is a manager at the first level of management. This means the employees who report
to the supervisor are not managers.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Managing at the supervisory level means ensuring that the employees in a particular department are performing their jobs so that the
department will contribute its share to accomplishing the organization’s goals. Usually, supervisors focus on day-to-day problems and goals to be
1-1
Copyright © 2019 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor’s main task is to improve efficiency of work to achieve a department’s goals. A supervisor must focus on efficiency,
functions to be performed, and people.
6. According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any human being are
A. safety needs.
B. physiological needs.
C. needs related to love and belonging.
D. esteem needs.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any human being are physiological needs, such as
food and shelter.
7. According to Abraham Maslow’s hierarchical pattern of needs, which of the following is included in the final part of the hierarchy?
A. Safety needs
B. Physiological needs
C. Self-actualization
D. Self-esteem
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: According to Abraham Maslow’s hierarchical pattern of needs, the final part of the hierarchy includes self-actualization, which includes
an attitude of acceptance, a lack of racial biases, and creativity.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Henri Fayol, a French industrialist, is often regarded as the pioneer of administrative theory. The ideas that he generated relative to general
management principles are still considered to be important among contemporary thinkers.
1-2
Copyright © 2019 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Frederick W. Taylor is often referred to as the “father of scientific management.” Taylor believed that in order to improve efficiency, it is
important to consider the best way in which a job could be completed.
10. Which of the following stages of Maslow’s hierarchy of needs includes an attitude of acceptance, a lack of racial biases, and creativity?
A. Self-actualization needs
B. Physiological needs
C. Safety needs
D. Esteem needs
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: According to Maslow’s hierarchy of needs, the self-actualization stage includes an attitude of acceptance, a lack of racial biases, and
creativity.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Abraham Maslow recognized that people have different sets of needs that are met in a hierarchical pattern. Based upon Maslow’s findings,
supervisors must help workers to satisfy their personal needs while being productive in organizations.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Because they deal directly with employees and have knowledge about an organization’s customers, supervisors emphasize a people
orientation. This focus recognizes that the quality of an organization is often affected by the quality of interactions among its members.
13. In the context of the modern view of management skills, what does sustainability refer to?
A. A supervisor’s responsibility of generating tools that allow information to be shared consistently
B. An organization’s potential to generate high levels of profit over long periods of time
C. A business’s ability to operate with minimal impact on the environment
D. An overseer’s ability to evaluate employees based on their work efficiency
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-03: Describe the basic types of supervisory skills.
Topic: Types of Supervisory Skills
Feedback: In the context of the modern view of management skills, sustainability refers to a business’s ability to operate with minimal impact on the
environment.
1-3
Copyright © 2019 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
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CHAPTER XV
Where will they take him? To the Tuileries, to the Convention, into the
very midst of the victorious National Assembly, where the dying despot is
to be exposed to the raillery of the populace, before being carried to the
scaffold. Robespierre is laid down in the courtyard of the Hôtel de Ville,
and placed with infinite care on a litter. They lift his head and bind up his
wound, for he must live long enough to receive the final retribution. The
bullet has but half robbed the scaffold of its prey.
The gloomy cortège crosses the Place de la Grêve, and moves in the
direction of the quay, on its way to the Tuileries, beneath a cloudless sky
that smiles after the rain, as the stars are gradually effaced by the first
gleams of dawn. It is three o'clock. The cortège is followed by a curious
and gaping crowd. Passers-by stop and ask, "What is it?"
But at the Convention the order had been given that the "monster" was
not to be received. Even a captive and almost a corpse, they will not allow
Robespierre again to cross the threshold, once he has been banished from
their midst. The Incorruptible, as an outlaw, belongs to justice only. So the
wounded man is taken up and laid at the foot of the grand staircase leading
to the Committee of Public Safety.
There, on the very spot where, two days before, Robespierre, returning
from the Conciergerie, hurled defiance at Billaud-Varennes, he now lies on
a litter, vanquished, ruined, gasping out his life!
The litter is carried into the room. Robespierre still unconscious is lifted
out and laid on a table, and his head is pillowed on a deal box, containing
samples of munition bread. His shirt, loosened at the neck, and leaving the
throat bare, is covered with blood which still flows freely from the
mutilated jaw. The sky-blue coat is soiled and torn, the nankeen breeches,
the white stockings, washed and ironed by Cornélie Duplay, are now all
stained and disfigured.
Robespierre has opened his eyes; he raises his right hand, groping
instinctively for his handkerchief, wishing to wipe his mouth. His trembling
fingers come in contact with a white leather pistol-case, which he lifts to his
lips to staunch the blood. By an irony of fate the case bears the inscription
—"The Great Monarch; Lecourt, manufacturer to the King."
Robespierre appears to revive. He looks round, and his eyes fall on
Saint-Just and Dumas, side by side in the recess of one of the windows,
shrugging their shoulders at the rudeness of the people who pass through
the room and stare at them as if they were curiosities. The insults are now
directed against Robespierre, who turns away:—"There is fallen majesty for
you!" exclaims one.... "Majesty laid low," says another.... "With his
bandages he looks like a mummy or a nun!" ... "Yes, a nun with her head-
gear awry!" ... "He is thinking of his Supreme Being! It's just the right
moment!"
But Robespierre, under this railing clamour and abuse, does not stir.
There he lies, stretched out motionless, his eyes fixed on the ceiling, the
very embodiment of silent scorn. Slowly and without a word, he drinks the
cup of bitterness; he will drink it so, to the very dregs. A conqueror, he
would have been to them a god; vanquished, they nail him to the pillory.
Such is the constant perfidy of human nature! And yet he had been so near
success, so near! If the Convention had not proved so cowardly at the
sitting, had not succumbed directly before Tallien's attack! ... If they had but
let him speak! If they had allowed him to defend himself! But the plot had
been too well laid. Then Robespierre's thoughts wander to the other
wretches, the Communes, the cowards on whom he had counted, the vile
traitors and base deserters!
His bitter meditations are suddenly cut short by a shooting pain in the
knee, which runs through him like a knife. It is his garter, which is too
tightly drawn. He raises himself and stretches out his hand to undo it, but
his strength fails, and he falls back again. Suddenly he feels some one
gently loosening it. He lifts himself again and bends forward. Can he be
dreaming? That young man ... yes, it is Olivier! ... Olivier, himself!
"Oh, thank you, my ... thank you, my ... thank you, monsieur!" he says
hastily.
He is on the point of saying, "my son!" but has strength enough left to
recollect himself. No! Olivier must never know the secret of his birth,
never, never!
Robespierre falls back again. The emotion is too much for him, and he
faints away.
Yes, it is Olivier, who has just obtained from the Committee a passport
for his mother, his fiancée, and himself. Crossing the waiting-room he had
seen Robespierre stretched out on the table in front of him. Touched with
pity at his vain and painful attempts to undo the garter, he had come to his
assistance.
"Then let us go, and lose no time!" Clarisse answers; "let us return to
Montmorency, at once! I long to leave the city of woe and misery."
"We cannot go yet," replies Olivier. "The passport must bear the stamp
of the Committee of General Security to be of any use, and I must present
myself before the Committee at three o'clock."
"Then, what are we to do? Where shall we go?" asks Clarisse wearily.
"We can only go to the Rue du Rocher, to Leonard's landlady. She will
receive me with open arms, you will see, now she has no longer
Robespierre to fear."
It is five o'clock, and day has just dawned. The air is soft and fresh, the
sky above of sapphire blue; the trees, the streets, the very houses, seem
smiling with renewed life, after the refreshing shower.
"No!"
"Where am I?"
His eyes flash for a second. He looks round uneasily and repeats—"At
the Conciergerie! In what part of the Conciergerie?"
His mind is flooded with ideas.... He is, dreaming vaguely, his dim eyes
fixed on the low ceiling of his cell.... His youth smiles at him through the
mist of years, every detail of the past comes back to him in clear and lucid
vision.
Robespierre is now in sight. This is the signal for the wildest uproar. He
is seated on a bench in the first tumbril, and fastened against the bars of the
cart to keep him from falling. The fresh air has revived him; he allows them
to do as they please, looking on in silent scorn. Others of the condemned
are placed in the same tumbril: Augustin Robespierre, Saint-Just, Dumas
the president, Hauriot, and Couthon. The two last are seated right and left of
Robespierre. Four other carts follow, equally loaded. The condemned
number twenty-two in all.
"Monster!" she cries, "vile monster! in the name of all mothers, I curse
you to hell!"
Robespierre continues his dreadful way, his eyes fixed and glassy, his
face wrapped in the bandage which holds his jaw together, and partly hides
it like some ghastly mask. By his side sits Hauriot, livid and terrified,
covered with the mud and filth of the sewer into which he had fallen.
Couthon and Augustin Robespierre, pitifully mutilated, are lying at the
bottom of the cart. Saint-Just alone stands erect, his hands bound, and
retains his scornful air.
The tumbrils enter the Rue Saint-Honoré near the Jacobin Club, where
two days before the Incorruptible reigned supreme. The martyrdom is not
over. They are before the house of the Duplays.
"Ha! Robespierre, here is your cavern branded with the blood of your
victims!" cries a voice.
A plaintive howl is heard from behind the blood-smeared door. It is
Blount, who has scented his master. Robespierre shuts his eyes but it is
useless, for he can hear!
People question each other in the crowd. Where are the Duplays? In
prison! The father at Plessis, the mother at Sainte-Pilagie with her young
son. Lebas has killed himself! His body is there in one of the carts. As to
the daughters, they have fled, most probably.
The cortège continues its way, while the heart-rending moans of Blount
can still be heard in the distance. That cry of the faithful dog, recognising
his master and calling to him, is the last adieu to Robespierre from his
recent home.
The first tumbril is already at the top of the Rue Saint-Florentin. A man
turns out of the street and runs in the direction of the Rue de la Révolution.
"Hallo, there! will you not see the Incorruptible's head cut off? Stop!
stop! Don't be so chicken-hearted!"
But the man is already far away. It is Olivier, returning from the
Committee of General Security, where he had at last succeeded in having
his passport countersigned, after endless trouble. He tries to cross the Rue
Saint-Honoré, but the crowd fills the street; so he retraces his steps,
followed the Jardin des Tuileries, and reaches the Rue Saint-Florentin, at
the very moment when the tumbrils are at hand.
Away from them he hurries, towards the Rue de Rocher, where Clarisse
and Thérèse are impatiently awaiting him in their room. The landlady,
anxious to be taken back to favour, has been worrying them with officious
attention since the morning.
"Then you have decided to go? Will you not wait until to-morrow? I
have such a nice supper prepared!"
"It's all right! Everything is arranged," says the landlady. "The carriage
has been ordered, and is just two steps from here."
She hastens downstairs, followed by Olivier and the two women, who
wait outside. The street is deserted. The day melts in a soft twilight. Stars
already twinkle in the cloudless sky. Light, happy laughter comes from a
balcony opposite, the echo of childish merriment, which soon ceases with
the closing of a door.
The carriage has arrived, an open char-à-banc with four seats. Olivier
helps his mother and his fiancée in, then climbs up on the box beside the
driver.
The carriage rolls away amidst the farewells and good wishes of the
widow Beaugrand. However, at the end of the Rue du Rocher it stops
suddenly and draws up to the side of the road. Two carts are coming at full
gallop, driven by men in red nightcaps. Olivier asks impatiently—
"It's the dead bodies of the condemned, citoyen; they are taking them to
the Cemetery des Errancy. Ah! now, the Incorruptible can kill no more!"
Clarisse and Thérèse fall on their knees, their hands clapped, and their
eyes lifted in prayer. Olivier bares his head. The carts are passing. Clarisse
and Thérèse make the sign of the cross. Olivier, pale with emotion, follows
their example, turning towards Thérèse and his mother, whose eyes dwell
with strange emotion on his face. Her tear-dimmed gaze is full of mute
thanksgiving, the secret of which Olivier will never know.
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