Dealing Employees' Emotions and Influence Behaviour

Strategy to deal with employees’ emotions and influence behavior (Starbuck’s)
Answer:
Emotional Intelligence Training: Emotional intelligence involves the development

of skills and knowledge, which can be acquired through practice, training, and
experience.
There’s number of methods to develop EI.
First, is Mindfulness and meditation: Exercises like these may assist people
becoming increasingly conscious of mental, emotional states & senses, helping
individuals to manage their emotions effectively. Meditation helps to control our
immediate reactions. As, it strengthens the neural connection to the assessment
center of the brain the prefrontal cortex where rational thought and logic reside.
Meditation increases consciousness & one's capability to remain present in the
moment by recognizing another individual's vibes, energy, gestures, and movement
patterns.
For instance, once an individual get sufficient sleep, may recuperate quickly
from workplace anxiety. Whenever an employee is deprived of sleep, it impairs
their judgment and creates depression, which leads to changes in behavior at
workplace and harms the relationships of other colleagues and clients at office.
Therefore, it is recommended for every individual to do meditation at least 15
minutes per day at home.
Therapy and counseling: Therapist provides affected individuals with skills and
techniques for managing their emotions and improving their relationships. For
instance, an employee suffering from (PTSD) may experience flashbacks, which
lead their minds to retrieve those experiences in an uncontrollable and distorted
manner. EMDR treatment focuses directly on memory and aims to modify the way
it is stored in the brain, therefore lowering and eliminating harmful symptoms.
EMDR treatment, which involves processing traumatic memories and changing
related values, can greatly enhance confidence, total self-perception, & rid
of anxiousness.58jvmj
Providing EQ Test: Inviting employees to take EQ tests. For example, EI ability
test demands the candidate to observe an assortment of encounters & indicate the
amount each one of 6 emotions exists, respond to queries regarding emotion-
based situations & feedback, anticipate the way a stressed staff members may
respond to an elevated workload, while resolve psychological issues. Decide how
to respond when a friend contacts you distressed about jeopardizing his/her job due
to job stress.
Emotional Stability: Emotional stability implies a person is possible to handle

life's challenges & opportunities while remaining efficient & productive.
Emotional stability allows people to have a coherent & holistic perspective on
life's challenges. This organizational ability and organized perception assist
one in developing reality-oriented thinking, judgement, & assessment skills.
One fosters sentiments, perceptions, & behaviors that aid in recognizing the
reality of life as a whole & the environments & events which contribute to
unhappy scenarios. This kind of comprehension aids in the development of a
strong ego.
Example, when Starbucks seeks to employ individuals who treat each other with
high respect and dignity, which requires a certain level of emotional stability. It
involves being able to handle stress, adapt to change, and maintain positive
relationships with others in the fast-paced consumer service industry. So, in this
case when an individual has better emotional stability, they’ll a higher opportunity
& will be consistent working in the Starbucks & also in other fast-paced
performing companies.
Customer Feedbacks Training: Feedback can evoke strong emotions in both the
giver and the receiver, such as anger, fear, resentment, or gratitude. These
emotions can shape how you perceive, interpret, and respond to feedback, as well
as how you influence the emotions of others. Emotional intelligence can help you
recognize and acknowledge your own feelings and those of others. It can also
enable you to control your impulses and reactions and choose appropriate
responses.
When offering feedback, it is important to keep the goal in mind of helping the
receiver improve their performance, behavior, or skills rather than criticizing,
judging, or blaming them. To give feedback with emotional intelligence, one
should prepare own self and the receiver by setting clear expectations and a
positive tone. Additionally, it is essential to focus on specific, observable, and
actionable behaviors and outcomes rather than personality or character.
Example, include active listening to their clients, integrating feedback towards

practical training objectives, & motivating their personnel. This enables an
individual to continuously offer incredible experiences. As organizations strive to
build relationships with clients & outperform rivals, the relationship among client
feedback & training becoming as more vital in achieving profitability. So,
employees must harness this synergy, gain insight from clients, & engage in
training efforts that meet their demands. By doing so, one has to turn comments
into prospects, improve experiences, even leave a lasting impression in workplace.

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Strategy to deal with employees’ emotions and influence behavior (Starbuck’s)

Emotional Intelligence Training: Emotional intelligence involves the development

There’s number of methods to develop EI.

Emotional Stability: Emotional stability implies a person is possible to handle

Example, include active listening to their clients, integrating feedback towards

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