(Talent Management / OD / HRBP )

Ahmed Mustafa Abdel–Salam El Refaay

Cairo_ Egypt | C: +(2) 01004461147
[email protected]
www.linkedin.com/in/ahmed-elrefaay-9b5802103/
Competencies:
● Time Management, Leadership, Teamwork, Fast Learner, Writing & Verbal
linguistic Communication skills both in Arabic and English.
● Multitasking skills, Complex Problem Solving, Creative Thinking, Detail-oriented
and efficient, Meeting the deadlines
Experience from the recent to oldest:
Talent Management & OD Supervisor at proleaders 7/2023 till
now (Educational Services ) Saudi Arabia & Egypt
Duties:
 Managing end-to-end hiring processes.
 Managing on boarding and off boarding processes.
 Managing performance management cycle.
 Designing job descriptions and workflows.
 Developing organization structure and competency framework.
 Managing employee engagement activities.
 Create a healthy and safe work environment that supports the company's
values.
 Participate in the company's strategic planning and development.
 Manage employee relations and handle their complaints.
 Conducting employee surveys.
HR Manager at Akadia Developments for real estate 5/2022 to
6/2023
Duties:
 Establishing the HR Department Infrastructure in terms of policies,
procedures, and guidelines tailored specifically to the real estate industry
 Collaborate in establishing the core, tech, & managerial competencies
model for all departments
 Lead end-to-end Recruitment and Talent Acquisition processes
 Execute effective On boarding and Off boarding processes
 Conduct job analysis to ensure the job descriptions are aligned with the
criteria needed
 Collaborate in establishing Performance Management and Appraisal
Systems to measure, evaluate, and enhance employee performance.
 Analyze industry standards to develop competitive compensation
packages aligned with company budgetary considerations, ensuring
employee satisfaction and retention.
  Stay up-to-date of industry trends, market dynamics, and emerging best
practices in real estate and construction HR management, conducting
data analysis and leveraging insights to inform decision-making and
optimize HR strategies.

Recruitment Supervisor at MG Developments & Construction

(motawaa group) from 1/2021 till 4/2022
Duties:
 Prepare Job Analysis & descriptions to identify the core, technical and
leadership competencies required for different positions, prepare & post
vacancies on different websites.
 Make screening to the applicants, conduct interviews with job applicants
and create a shortlist of suitable candidates
 Prepare job offers to new hires.
 Monitoring key recruitment metrics to identify and resolve issues affecting
recruiting procedures.
 Suggest ways to improve the employer's brand.
 Liaising with company department heads to anticipate and plan for future
recruitment needs & achieve the staffing requirements received from the
managerial team.
 Responsible for on-boarding program
 Conduct exit interviews for resigned and terminated employees to
maintain the clear analysis for their issues,

 Senior HR Talent Acquisition Specialist & OD at JDAR

Development ( Real Estate ) from 1/2020 till 11/2020,
Duties:
Recruitment:
 Collaborate with department managers to identify staffing needs, job
specifications, duties and responsibilities, key competencies, required
qualifications, and skills.
 Create all job analysis for all departments to define specific job duties
dedicated to each position,
Develop and maintain all job descriptions and job postings, execute all
required job postings in a timely manner.
 Headhunting all the highly recommended and potential calibers
Sourcing potential candidates from various online channels and other
professional platforms & internal recommendations.
 Interview candidates combining various methods (e.g. structured
interviews, technical assessments and behavioral questions)
 Responsible for sending job offer for accepted candidates including
the required documents and all details of the package, and thanks mail
for rejected,
 Conduct exit interview for terminated and resigned employees
Training and Development
Assists in training and development initiatives such as conducting TNA with
the employees to define the customized training,
OD:
Involving in performance management/ Appraisal, org chart, assist to make
KPI's for every department & employees.
 Recruitment Supervisor & OD at Talent 360 Consultancy
from Sep 2018 to Jan 2020,
Duties:
 Receives all requests related to specific field from the Hiring Manager
after getting the required approvals.
 Use the best means of recruitment to ensure excellent calibers are
introduced to the organization.
 Post and ensure that all vacancies are published on the company’s
website and social media pages.
 Source, filter, screen CVs and prepare short-lists for interviewing.
 Conduct different filtering assessment tools to get the best candidates to
interview including phone interviews, English tests, technical tests…. etc.
 Prepare and send Job Offers to the selected candidates.
Companies I've participated in hiring in:
1- SAK developments ( real estate )
2- Urban leads development ( real estate )
3- Doja development ( real estate )
4- Jebal developments ( real estate )
5- Space fitness solutions ( authorized agent for metrics brand )
6- Aluminum factory ( Joe metal- Engineering )
7- Co-working space Star company ( commercial )
8- Benchmark company ( commercial )
9- Advertising company ( And )
10- Cotton textiles factory ADC (industrial )
11- UNI Financial (Financial and banking services) company ( commercial )
12- Turbo Egypt company ( Engineering )
13- ELT Factory ( Electrical Engineering )
14- IWTE company & factory ( water solutions )
15- Abdel Rahim koueider company (industrial & commercial )

 Talent Acquisition Business Partner at NOK For Human

Capital Solutions, from April 2017 to September 2018.
Duties:
Attending face to face interview with client's rep at client's sides might take
place as per client's deals, and should be able to positively discuss interview
and candidates' acceptance with clients' associates to ensure avoiding any
good calibers waste.
Companies I've participated in hiring in:
1- Coldwell banker company ( real estate )
2- Great Castle developments ( real estate )
3-Nogum FM ( media industry )
4- Amazon company (commercial )

● RecruitmentConsultant at RECAP Company -Real estate

from January 2016- till now. ( freelancer )
Duties:
  Establishes recruiting requirements by studying organization plans and
objectives; meeting with managers to discuss needs.
 Builds applicant sources by researching and contacting community
services, colleges, employment agencies, recruiters, media, and internet
sites, providing organization information, opportunities, and benefits;
making presentations; maintaining rapport.
 Vodafone ( Staff ) from 15/1/2011 to 14/12/2015
SR. CC & BO
• Handling & support special customers such as ( high, premium and platinum
) for any inquires, escalations and complaints over the phone.
• Facilitate and provide a Vodafone customer experience standard
• Follow up on issues , seeks & gives feedback as ( own the case )
Ensure all customers complaints are addressed and solved in a timely
manner with proper follow up to reach customer satisfaction.
Effectively handling UAT/Testing, Training/Access, impact on Service Growth
and customer Experience.
HR Recruiter
•Screening and selection :Pre-screen and classify CVs that match with job
description and related competencies.
•Update the recruitment pool and data base through the recruitment system.
•Make sure that the competency model is implemented in job descriptions and
promotions in the assigned departments.
Trainer ( loan ) VF Cash Department
- Train new comers for our processes as system , product and interpersonal
skills,
- Responsible for executing the training plan for the new hired in our account
to give them full information about VF Cash service and the technical training
about our service,
- Supporting and motivating agents to achieve their KPIS
- Determine the training needs according to the results of the evaluation of the
performance and the requirements of career development

Freelancing Job:
-Invigilator at British Council for 4/2016 till 4/2020,
-Freelance Recruiter with various recruitment agencies and companies such as (
Peaks, Cadcamcim, Raya, VF UK, VF Retail, real estate companies)
............................................................................................................................
.................................
Education:
● Bachelor of commerce (Management information system) from Mokattam
academy for modem science since 2008
● Bachelor of law Cairo university 2018 (Higher Qualifications/legal studies &
international law)
...................................................................................................................................
Courses / Diplomas & Training:
Advanced HR Practitioner ( Organization Development
) from Arab Academy for Science, Technology &
Maritime Transport (AAST ) Offline - starting August
2023 - in progress
 Advanced performance Management
 Performance development methodologies
 Succession Planning
 KPI Implementation
 Advanced compensation management
 How to set a professional authority matrix for policies & procedures
 How to set-up an assessment center
 Competency based interviews
 Workplace investigations
 Business intelligence
 HR Ethics
Diploma in Developing the HR Professional at RITI
(11/2021 -6/2022 ) offline ( 150 hours )
Talent Acquisition:
strategic HR management
workforce planning, recruitment & selection
Talent Management:
training &development
talent management & succession planning
career management
performance management
compensation& benefits
Talent Effectiveness:
employee relations
HR analytics
HRIS

HR Course (fundamentals ) from (Jobeex ) 2019 60

hours
 Brief of Strategic Management
 Recruitment& Selection
 Training & Development
 Performance Management
 Compensation& Benefits

● IC3 course (windows 7 _Microsoft 2010 and outlook) 2012

● Certificate from information system institute for armed forces 2012
● Two certificates of experience from Vodafone in customer service field 2014
● Training of customer care academy, at Vodafone Company 2015
● Personal branding / passion to lead (managerial skills) workshop at AUC
2018

Personal Data:
● Military service: completed 2010 ( Excellence )
● Address: 26 Emtedad Ramses-besides of ministry of finance- Nasr city,

second address: Elshekh Zayed, district 8 neighboring 4 villa 16