Cambridge International Examinations

Cambridge International Advanced Subsidiary and Advanced Level

* 8 7 0 3 3 9 1 7 5 3 *

APPLIED INFORMATION AND COMMUNICATION TECHNOLOGY 9713/04

Paper 4 Practical Test October/November 2017
2 hours 30 minutes
Additional Materials: Candidate Source Files:
Evidence.rtf
Notification.rtf
TTSstaff.xls
TTSstaff.ods

READ THESE INSTRUCTIONS FIRST

Make sure that your Centre number, candidate number and name are written at the top of this page and are
clearly visible on every printout, before it is sent to the printer. Printouts with handwritten candidate information
on will not be marked.

DO NOT WRITE IN ANY BARCODES.

Carry out every instruction in each task.

At the end of the exam put this Question Paper and all your printouts into the Assessment Record Folder.

The number of marks is given in brackets [ ] at the end of each question or part question.

Any businesses described in this paper are entirely fictitious.

This document consists of 5 printed pages and 3 blank pages.

DC (ST) 141048/3
© UCLES 2017 [Turn over
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You are working for Tawara Technology Solutions (TTS).

You are required to carry out some data handling and mail merge tasks.
You are required to complete the Evidence Document provided as Evidence.rtf
It should include details of your work as specified.

You must use the most efficient methods for each task, paying particular attention to precise cell
referencing.
All printouts should have your name, Centre number and candidate number in the page footer.

TTS pays bonuses and commission for sales once a year. To calculate the payments you will model a
number of options. Data for the modelling has been exported to a spreadsheet named TTSstaff

Open the TTSstaff file in your spreadsheet application and examine the contents.

The spreadsheet contains named cells in the Commission Calculation Table and the Bonus Calculation
Table. Format the Commission and Bonus cells in the tables as percentages. Embolden all the labels
in the worksheet.

All Pay, Sales and the calculated Commission and Bonus amounts should be in euros (€), set to 0
decimal places.

1 (a) The commission calculations are to be based on the Sales figures for each member of staff.

The Commission Calculation Table shows:

• sales up to and including the Sales Target earn 5% commission

• a further 10% commission is paid on the value of sales over the Sales Target.

Enter formulae to calculate the Commission for each member of staff.

The formulae should refer to the named cells in the Commission Calculation Table so that
changes to the table can be used for modelling.

Use a screenshot to provide evidence of your formulae in your Evidence Document.

Insert a screenshot displaying the column labels and the data for only the Porto branch in
your Evidence Document.

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1 (b) The bonus payments are based on the pay of each member of staff.

To qualify for a bonus payment, staff must satisfy the following conditions:

• have an appraisal category of A, B or C

• manage 10 or more accounts
• have reached or exceeded the Sales Target.

The level of a bonus payment is based on the number of accounts a member of staff manages.

The Bonus Calculation Table shows that managing:

• 10 to 14 accounts earns a bonus of 10%

• 15 to 24 accounts earns a bonus of 15%
• 25 or more accounts earns a bonus of 20%.

Enter formulae to calculate the bonus for each member of staff. The formulae should refer to
the named cells in the Bonus Calculation Table so that changes to the table can be used for
modelling.
If staff fail to qualify for a bonus, the formulae should display €0.

Use a screenshot to provide evidence of your formulae in your Evidence Document.

Insert a screenshot displaying the column labels and the data for only the Amsterdam branch
in your Evidence Document.

1 (c) TTS needs to calculate the total Sales, Commission and Bonus amounts for each branch.
Display these totals under the data for each branch and a grand total under all the data.

Print the spreadsheet showing only columns D to M ensuring that:

• the document is a single page wide and two pages tall

• the column labels appear on both pages
• branch data and totals are not split over two pages
• all data and labels are fully visible.
[35]

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TTS has decided to change the Sales Target.

Sales up to and including €100,000 will now earn 5% commission.
10% commission will now be paid on the value of sales over €100,000.

2 (a) Make the change to the Commission Calculation Table.

Include a screenshot of this table in your Evidence Document.
Print only the column labels, data and the branch totals for Amsterdam.
The printout should be in landscape orientation and fit on a single page.

It has been decided that the Grand Total for commission payments must be a maximum of
€3,000,000.

2 (b) Determine at what amount the 10% commission should be applied. Edit this amount to the
nearest €5,000 to meet this requirement.

Include details of your method in your Evidence Document.

Reprint the data for the Amsterdam branch.
The printout should be in landscape orientation and fit on a single page.
[15]

The conditions for earning a bonus are to be relaxed. Members of staff still have to have an appraisal
category of A, B or C, but now they can earn the bonus payment if they manage 10 or more accounts
OR have reached or exceeded the Sales Target.

3 Amend the Bonus formulae to meet the new criteria.

Place a screenshot in your Evidence Document showing the bonus calculation formulae for the
Porto branch.

Place a screenshot in your Evidence Document showing the column labels and the data for the
Porto branch.
[5]

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4 (a) TTS wants to trial mail merging notifications to its staff.

Open the Notification.rtf file and examine the contents.
You are required to insert mergefields where shown by <placeholders>.

The trial will be an exercise just to develop the Notification merge document.
This document will be added to its system at a later date.

Amend your spreadsheet to create a data source suitable for testing and developing the
document.

Provide evidence of the structure and content of your data source in your Evidence Document.

4 (b) The text for the conditional mergefield is based upon the result of the staff appraisal.

For staff with an appraisal category of A or B, the text inserted should read:
Congratulations. Thank you for all your effort throughout the year.

For staff with an appraisal category of C, the text inserted should read:
Thank you for your work this year.

For staff with an appraisal category of D, the text inserted should read:
Please arrange a meeting with your line manager as soon as possible.

Print the merge document showing all the field codes.

Perform the mail merge to create and print the individual letters for:

Bedia Benjamin BBE6774031 Amsterdam

Jade Hobbs JHO7630032 Antwerp
Henry Gilbert HGI4445034 Barcelona
Rafa Krol RKR1970048 Gdansk
[35]

Save and print your Evidence Document.

Write today’s date in the box below.

Date

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© UCLES 2017 9713/04/O/N/17