Emotional Intelligence (2ND Year) Notes For English Medium
Emotional Intelligence (2ND Year) Notes For English Medium
Emotional Intelligence (2ND Year) Notes For English Medium
INTELLIGENCE ENGLISH
MEDIUM
EMOTIONAL INTELLIGENCE
CONTENT
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Introduction
Emotional intelligence is the ability to attend to one's own and others' emotions, understand
them, and recognize their true motivations, needs, motives, and desires.
The emotional intelligence of a leader is the key to the success of the entire team in
any field and subject.
1. Self-awareness
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best way to do this. It's not necessary to work all the time, but it is important to focus on
yourself. You should also pay attention to how your employees respond to you as this will
give you a better understanding of how you interact with them.
2. Self-regulation
Self-regulation refers to how you manage your emotions, behavior, and impulses. The
more self-aware you are, the easier this will become; If you can recognize what you're
feeling and why, you can respond appropriately.
3. Empathy
Empathy is the ability to imagine how another person is feeling by imagining how you
would feel if you were in their situation. Being empathetic towards others is an important
factor that contributes to emotional intelligence in the workplace. Empathy not only
allows you to accurately understand the emotions of your peers, but it also allows you to
accurately understand your own emotions because you are able to understand and
imagine their own reactions and emotions in situations with others. Let's take time.
4. Inspiration
Motivation refers to your ability to motivate yourself and others to take action.
5. Social Skills
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This helps your employees to be more positive about their organization and leaders as the fear
of being criticized for sharing their ideas is eliminated. Additionally, it helps promote the unified
vision and mission of your organization and effectively improves emotional intelligence in the
workplace.
6. Recognize efforts
Employees are motivated to perform even beyond their capabilities when their efforts
in turning a project into a success are recognized. When employees are recognized for a
job well done, and when they are given the opportunity to discuss how they can do their
job better to improve their position and duties, they Feel a sense of belonging to the team
and business.
Conclusion
People should understand that any job must foster an environment conducive to
developing emotional intelligence and by incorporating these strategies into your daily
life, you will be actively working towards developing and increasing your emotional
intelligence. Can. Remember that emotional intelligence is a skill that can be developed
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Q2: Describe the aspects of effective communication that are essential to nurturing a
relationship
Answer
Introduction
. Effective communication is the process of exchanging ideas, opinions, and information so that
the message is understood with clarity and purpose. When people communicate effectively, both
the sender and receiver feel satisfied.
Communication helps build relationships for many reasons. First, the more you listen, the
more you will learn about others' perspectives. Listening thoughtfully, without criticism or
interruption, is also a show of caring and respect. With strong relationships come deep
feelings of trust.
public speaking
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understandable manner.
1. Clear: Clear communication means conveying your message in a way that the recipient
can easily understand. This includes using simple language, avoiding jargon or
Example
Unclear Communication:
hey team,
Clear Communication:
I would like to remind you about the quarterly sales meeting taking place tomorrow, May
20th at 10 am in Conference Room B.
2. Concise: Being concise means conveying your message in a clear and direct manner
without using unnecessary words or information. It is about converting your thoughts
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Example
Non-abbreviated communication: “Hey Neha, I wanted to talk to you about an upcoming
project deadline.
3. Correct: Being accurate means giving accurate and reliable information without errors
It is important to verify facts, use reliable sources, and double-check information before
sharing it. This applies to both oral and written communication.
Example:
company achieved 10% growth in sales last quarter. However, further investigation
revealed that there was a mistake in the calculations and the actual increase was only 5%.
In this scenario, misinformation from a coworker can lead to poor decision making and
misunderstandings within the company.
4. Complete: Being complete means providing all the necessary information and ensuring
that your message is comprehensive and complete. It's about leaving no room for
confusion or ambiguity.
Example:
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5. Coherent: Coherent in communication is about taking into account the needs, attitudes
and feelings of your audience. It requires empathy and understanding, taking into account
the specific circumstances, preferences and concerns of your audience.
Example:
Indiscreet communication: “I want you to complete this report by the end of the day.
“This is urgent and I don’t have time to wait.”
Thoughtful Communication:
“Hello, I hope you are doing well. If possible, could you please complete the report by the
end of the day?
and providing clear details. Cogent language makes your communications more relevant
and engaging, allowing your audience to understand what you're saying quickly and
accurately.
Example:
Vague statement: “Our customer satisfaction levels are not where we want them to be.
We should work on improving them.”
Solid Communication: “Our customer satisfaction survey results for the last quarter
following social norms, and showing respect for others' opinions, time, and boundaries.
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Example:
Rude Communication: Hey, Rita, your presentation yesterday was terrible. You need to
Polite Communication: Hey, Rita, do you have a moment? I wanted to talk about the
presentation you gave yesterday.
Conclusion
Improving your communication skills can have a profound impact on your life. By applying
the 7 C's of effective communication, you can become a more efficient and effective
communicator in any situation. It's not about becoming a master or influencing others
with your words, but about connecting with people and making them truly understand
your message. Improving your communication skills takes practice and effort, but the
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Answer
Introduction
Emotional intelligence is the ability to attend to one's own and others' emotions,
understand them, and recognize their true motivations, needs, motives, and desires.
Emotional intelligence is defined by Peter Salovey and John Mayer as "the ability to
monitor one's own and other people's emotions, discriminate between different emotions
and label them appropriately, and use emotional information to guide thinking and
behavior." "Defined as. This definition was later broken down and refined into four
proposed abilities: sensing, using, understanding, and managing emotions.
classified.
mental abilities, and assesses them through instruments that classify responses into
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Ability Model
Salovey and Mayer (1990): Emotional intelligence "is a form of social intelligence that
involves the ability to monitor one's own and others' feelings and emotions, discriminate
between them, and use this information to guide one's thinking and action. it occurs".
Thus, the capability model posits that EI includes four different types of capabilities:
1. Emotional Cognition: A person can recognize the emotions of others through facial
expressions, body language, pictures, voices, etc. It also includes the individual's ability
to recognize and recognize his or her own emotions. Emotion perception is generally
considered a very basic aspect of emotional intelligence, as it is necessary to
complement the other processes included in the ability model.
2. Use of Emotion: The second activity proposed by the Ability Model deals with a
person's ability to use their emotions to achieve desired results – whether it is their
something; The child who asks for permission at a time when the parent is fearful,
anxious, or angry is less likely to be successful in using emotions. However, if they
strike while the iron is hot and use any goodwill from their parents to their advantage,
they are more likely to get their desired results.
very few of them are able to predictably recognize and understand emotional
language and appreciate the nuances of complex emotional relationships. A reduced
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4. Managing emotions: Managing emotions specifically relates to one's ability (or lack
thereof) to control emotions, both in oneself and in others. in the ability model As the
highest level of ability, someone with high emotional intelligence would be expected
to be able to manipulate their own or others' moods, essentially harnessing the mood
and managing it to achieve their goals.
Conclusion
Intelligence is an important aspect of the mind that includes a lot of cognitive abilities
such as reasoning, planning, problem-solving, adaptation, abstract thinking,
understanding of ideas, use of language, and learning abilities. However, there are some
other important components that contribute to the above success including social
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Answer
Introduction
The state of depression lasts for a long time, depending on the subject the person is
thinking about. There is little possibility or expectation of change in that regard. But the
person remains immersed in the same thoughts for a long time, and this creates
depression.
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2. Healthy Habits:
• Regular exercise: Regular exercise can help maintain health and improve mental
health.
• Healthy diet: Research healthy diets and maintain proper nutrition, as this can
5. Social Support:
• Talking to your closest and most supportive people: Sharing your conversations
with your closest and most supportive people can reduce anxiety.
6. Importance of Sleep:
• Regular sleep: Follow regular sleep to give adequate rest to your body, as it can
help in improving mental health.
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• Arts and cultural activities: Engaging in arts, cultural activities, or your favorite
recreational activities.
time.
9. Mindful Use of social media:
• Limited social media time: Use social media sensitively and limitedly, so that it
• Positive and Inspirational Content: Discover and share positive and inspirational
Conclusion
These self-regulation strategies can help manage anxiety and depression, but if your
condition is severe or you are experiencing anxiety, it is always advisable to get help from
a specialist.
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3. Effective communication
Emotional intelligence is the ability to identify and regulate one's emotions and
understand the emotions the others. Emotional intelligence (EI) is the ability to identify,
understand, and manage your own emotions. It helps you to build relationships, reduce
Defined as "capability".
emotions, empathizing with the emotions of others, and regulating emotions in a way
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1. Be a creative leader: People who can understand and address the emotional needs
of others can become effective leaders in many fields and industries. They can help
you build confidence in others about your ability to maintain active communication in
your job situation.
3. Build confidence: Having successful conversations with other people can help you
build confidence in many areas of your life, including the workplace. Emotional
intelligence can also allow you to be more confident about getting your point across.
4. Resolve conflicts more easily: If you can understand the emotional nuances of a
situation, including which external factors are relevant, you can address it better and
learn how to handle it. How to prevent this from happening in the future.
6. Manage time effectively: Understanding how your own emotions work can help you
create a more accurate timeline and manage your schedule better.
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For example, if you understand how you feel about a certain project, you can
determine helpful ways to motivate yourself and estimate how long it will take you to
complete.
1. People with good emotional intelligence have a happy lifestyle, and being happy is
important for everyone.
2. Your financial condition also remains good due to excellent emotional intelligence
skills.
Conclusion
Through consistent practice and application of these skills, individuals can form habits
and increase their effectiveness in various areas of life. Ultimately, developing emotional
intelligence can lead to a more fulfilling and successful life.
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Introduction
others.
When we learn new things, our brain forms new pathways and connections and these
connections can be changed over time based on feedback. So, instead of lashing out at a
team member, we can delve deeper and think again. This is the beauty of emotional
intelligence that helps us improve the way we deal with our emotions and the emotions
of others.
Teamwork means the collaborative effort of a group. This effort is made to achieve a
common goal or to complete a task efficiently. Teamwork is seen within the framework of
a team. The people involved in the team depend on each other. And work together for a
common goal.
• Before leading a team, you must know how to manage your emotions in a positive
and constructive way.
• You will need to provide support to the team to ensure they have everything they
need to succeed.
• You need to create a psychologically safe environment where team members feel
comfortable asking questions and sharing their opinions
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• You will have to deal with team members with different personalities and may have
1. Self-Awareness
This is the ability to understand your emotions and how they affect your thinking and
behavior. You have to trust your knowledge and abilities and stop worrying about what
others think about you. You should be aware of your strengths and weaknesses; this is
very important.
2. Self-management
Once you become aware of your emotions, you can handle them in a productive and healthy way.
You need to stay focused on the end goal, keep your commitments, be reliable, adapt to new
situations as they arise, and avoid distractions
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1. Social awareness
It is the ability to connect with others and understand their feelings. Showing empathy
towards the feelings and concerns of others helps establish healthy relationships. You
need to actively listen to others, walk in their shoes, understand their feelings, and act
2. Social Skills
It is the ability to influence and motivate others, train and mentor team members,
collaborate and work with them. You should appreciate others on their achievements. You
should encourage team members to learn, experiment, and grow.
Conclusion
individuals' feelings, thoughts, and experiences as they work closely with their peers. The
resulting organizational partnership and collaboration create an environment that inspires
All these aspects make it clear that emotional intelligence plays an important role in
collaboration and teamwork and can be the foundation of a successful and prosperous team.
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Effective communication
Introduction
Communications help us express clearly, understand others, build relationships and build
prosperous societies. By developing these skills, we can become effective communicators
Effective communication
• Clarity and conciseness: The message should be written in simple words, and it
should be clear and precise to produce the desired effect on the recipient.
• Listening and understanding: The most important skill a person can have is to be a
good, attentive and patient listener. He must be able to understand and interpret the
message well.
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• Emotional Intelligence: A person must be emotionally aware and have the ability to
influence others from within.
• Self-efficacy: Also, he must have confidence in himself and his abilities to achieve the
communication objectives.
• Respect: Delivering a message with courtesy and respecting the receiver's values,
beliefs, opinions and ideas is the essence of effective communication.
• Non-verbal communication: To connect better with the receiver, the sender must
incorporate non-verbal communication as well. These include body language, facial
person should both take and give feedback to bring out the other person's
perspective.
The 7 C's of Effective Communication have been developed to ensure that you become a
good communicator and communicate with your peers most effectively and efficiently.
This will help you better engage your audience and increase your productivity at work.
The 7 C's of effective communication are enumerated as follows:
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Conclusion
Effective communication makes both the sender and receiver feel satisfied.
Introduction
People with emotional intelligence (EQ) can recognize their own and others' emotions.
They can use emotional information to guide thinking and behavior. People with
emotional intelligence are good at controlling their emotions. They are socially aware and
can recognize the emotional motivations of others. They empathize with others. And can
maintain good relations with them.
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people. They have the ability to see things from other people's perspective, and this
enables them to build relationships that are based on mutual understanding and
respect. People with empathy and compassion can also more easily connect with other
people's emotions, which makes them better at providing support and comfort.
6. Social Skills: The social skills of emotionally intelligent people show that they
genuinely care about and respect others and treat them well.
can help the organization achieve its goals. Effective relationship management can
result in increased sales, improved customer loyalty and higher levels of customer
satisfaction.
Conclusion
Emotional intelligence is an important skill that can enhance every aspect of one's life,
from personal to business relationships. The journey to master it begins with
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Introduction
Social intelligence is a skill that can be acquired through daily life experiences of
understanding people and understanding one's behavior to develop social relationships.
Mayer and Salovey (1997): "The ability to understand emotions, access emotions, and
generate them so as to aid thought, understand emotions and emotional knowledge, and
reflect on emotions to promote emotional and intellectual development." Can control
from."
1. Empathy: With this skill a person understands the feelings and experiences of others
and empathizes with them. Relationships that arise spontaneously can be lasting and
strong.
2. Effective Communication: This skill provides the person with the ability to speak and
listen well. By using the right language at the right time, one can build good
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gives the person the ability to give the right response in time.
What is meant here is that it is appropriate to do which action at what time, so that a
person can be permanently successful in the society.
4. Problem Solving: With this skill a person understands the problems properly and
5. Community Involvement: With this skill a person actively participates in the society
and contributes to it. It helps in strengthening social competence and promotes social
competence.
6. Courage: This skill helps a person to face new and challenging situations and can help
others in culturally diverse situations. This diversity not only encompasses different
types of work culture, but also differences in a person's background, race, ethnicity,
Conclusion
Social competence is more than just understanding and managing one's own emotions – it extends to
understanding the emotions of others and positively influencing them. This aspect of emotional
intelligence is especially important in various contexts such as the workplace, where teamwork,
collaboration, and effective communication are essential for success. Socially competent individuals
are more adept at building strong professional networks, resolving conflicts, and fostering positive
and inclusive work environments
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Q6: Describe personal competence. How can knowing one's strengths and
Answer
Introduction
Competencies refer to the skills, knowledge, abilities and behaviors that individuals
Personal competency is the ability to develop from accumulated knowledge that can
a wide range of skills and qualities that contribute to personal development, success and
well-being.
Personal
capability
Personal development should improve all aspects of your life, including your health and
relationships; All this fills you with confidence for the future.
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knowledge, talents and skills. It is a lifelong journey that empowers us to reach our full
potential personally and professionally. By investing in personal development, we take
responsibility for our own development and ensure continuous improvement and
adaptability in an ever-evolving world.
will serve as a foundation for setting meaningful goals and making decisions that are
in line with your authentic self.
arousing desire.
3. Setting clear goals: Goal setting is an integral part of personal development.
Ambitious but realistic goals provide direction and purpose. Break them into small,
manageable steps, and celebrate your accomplishments along the way. Remember,
setbacks are natural, but with determination and perseverance, you can overcome any
obstacle that comes your way.
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professional settings.
6. Networking: Socializing with people in your area and building relationships with them
7. Studying new qualitative areas: Study new and higher-level areas in your area and
identify opportunities in them to increase your self-reliance.
8. Time Management: It is important to manage your time properly. This allows you to
spare enough time for study and dedication.
9. Taking care of health: Taking proper care of physical and mental health can also
increase your ability. Eating right, exercising regularly, and getting restful sleep can
make you stronger.
10. Embrace failure: Failure is an essential part of any journey, including personal growth.
Instead of being afraid of failure, see it as a stepping stone to growth. Learn from your
mistakes, adapt, and use them as opportunities to gain insight and refine your
approach.
Conclusion
embrace change with an open mind. Remember, the key to success lies in continuously
improving and investing in yourself.
By focusing on personal development, you can make better choices in your life and better
understand the world around you.
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Answer
Introduction
Conflict is a common phenomenon that arises in both personal and business relationships.
If not handled effectively it can be harmful, leading to valuable connections being lost
creating room for empathy. By understanding and considering the other party's perspective,
conflicts can be resolved without significant compromise on either side. Active listening
helps us take a genuine interest in the concerns of others, which promotes effective
communication and trust.
1. Self-awareness
When conflict arises, we often let emotions like anger or fear take control of our
reactions, leading to adverse outcomes. Emotional intelligence promotes self-
awareness, helping individuals recognize their emotions and thought processes
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Conclusion
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THE END
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NOTES BY
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