Indias Top ITeS and BPO Companies 2011

Abbrachia e-Tech Private Limited

14, Lawsons Road, Iyyampalayam Compound, Cantonment, Trichy - 620001, Tamil Nadu Tel: 91 431 4540452 ; Email: [email protected]; Website: www. abbrachia.com About the Company Abbrachia e-Tech Pvt Ltd (Abbrachia) is an ITeS firm specializing in providing BPO solutions for SME and enterprise-level clients. Abbrachia provides voice, data and administration support services. It primarily serves three industries including BFSI, Telecom and retail and distribution. It offers various services under these industry segments such as under BFSI it offers data entry, e-mail processing, accounting, live chat, claims and e-Mail Processing, data entry, accounting and live chat services. Under Telecom, it specializes in e-mail processing, live chat and billing. Under the retail & distribution market it provides e-mail processing, live chat, data entry, order processing and accounting services. Major Services Offered Data Entry, Data Processing, Web Marketing & Support, Financial Accounting, Data & Voice Management, Email and Chat Support, In Bound Voice Services and Out Bound Voice Services Major Verticals BFSI, Telecommunication, Distribution Retail &

D&B D-U-N-S: 67-737-0636

Major Service Lines BPO Human Resource Manager Abbrachia Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Others (Trichy)

Accentia Technologies Limited

About the Company Accentia Technologies Ltd (Accentia) was incorporated in 1998. Mumbai based, Accentia is a business process management and solutions company offering managed solutions in the healthcare segment. Its service portfolio includes healthcare receivables cycle management, ITeS/IT, medical transcription, billing & coding, web designing, e-publication & pre-publication, CRM, education consultancy and various other related client requirements. Its major products include instaKare, instaScribe, instaWeb and instaDRT. The company has presence in Middle East, Europe and North America. In India, it operates from its four delivery centers located at Bengaluru, Kochi, Trivandrum and Hyderabad. Major Services Offered Medical Transcription, Medical Billing & Collections, Medical Coding, Claim Processing, E-Publication & Pre-Publication, Education Consultancy Major Verticals Healthcare

D&B D-U-N-S: 65-049-8012

D-207, 2nd Floor, International Infotech Centre, CBD Belapur, Navi Mumbai, Mumbai - 400614, Maharashtra Tel: 91 22 27575922; Email: [email protected]; Website: www.accentiatech.com Major Service Lines BPO Managing Director & CEO P Viswambharan Manpower 501-1000 Total Income (Rs Mn) 101-500 Major Locations Bengaluru, Others (Kochi, Trivandrum, Hyderabad)

ACN Infotech (India) Private Limited

About the Company ACN Infotech (India) Pvt Ltd (ACN) operates in the ITeS/BPO segment with offices in India, US and Europe and offers IT and ITes solutions. The company offers services like business process management (BPM) & workflow solutions and offers the product The ACN COSA BPM Suite which covers all phases of the document and BPM lifecycle. ACN also offers telephone support line, coaching, training, software development services, BPO services like data entry, back office accounting, document scanning and conversion, microfilm conversion etc. The companys clientele includes Ministry of the Interior of Schleswig-Holstein, Germany; ING Insurance, Netherlands; Deutsche Post AG; Austrian National Bank. Major Services Offered Business Process Management & Workflow, Software Development and BPO Services Major Verticals BFSI, Manufacturing, Telecommunication

D&B D-U-N-S: 91-848-5173

3 A&E, 2nd floor, Balaji Mangalagiri Chambers, Siripuram, Visakhapatnam-530003, Andhra Pradesh Tel: 91 891 3253095; Fax: 91 891 2568587; Email: [email protected]; Website: www.acninfotech.com Major Service Lines BPO Chairman C Baid Manpower 501-1000 Total Income (Rs Mn) 101-500 Major Locations Chennai, Bengaluru, Others (Hyderabad)

Indias Top ITeS and BPO Companies 2011

Acurus BPO Private Limited

About the Company Acurus BPO Pvt Ltd (Acurus) is an IT solutions and BPO service provider company, headquartered in Brea California. It operates as a captive service provider from its single delivery centre located in India at Chennai. The company primarily caters to the healthcare sector with its broad portfolio of core enterprise services for hospitals, physician groups, outpatient facilities, payers and for IPAs/MSOs. For hospitals, it offers coding services, revenue cycle management solutions and professional services. It also offers business analytics solutions under which it provides data analysis and identifies new areas & untapped revenue sources for its clients. In near future, it intends to open new delivery centres in Tier II and Tier III cities. Major Services Offered Others (Coding Services, Billing Services, Business Analytics Services) Major Verticals Healthcare

D&B D-U-N-S: 91-583-8181

No - 617, Mayor Sivaraj Salai, Royapettah, Chennai-600014, Tamil Nadu Tel: 91 44 43053026; Fax: 91 44 43043028; Email: [email protected]; Website: www.acurussolutions.com Major Service Lines BPO Managing Director NC Krishnan Manpower 220 Total Income (Rs Mn) NA Major Locations Chennai

Adarsh Solutions Private Limited

No - 216 / 13, 3rd Floor, 3rd Block, Suraj Towers, 27th Cross, Jayanagar, Bengaluru - 600017, Karnataka Tel: 91 80 22457547; Email: [email protected]; Website:www.adarshsolutions.com About the Company Adarsh Solutions Pvt Ltd (Adarsh) is a software development, training services and manpower consultancy company. The company focuses on offering variety of software services & solutions, contact management and manpower consultancy services. Based in Bengaluru,the company offers services in the field of finance, internet &intranet solutions, hospital information systems, content development, interactive electronic technical manual (IETM), application software and project management.Adarsh lists GE-John F Welch Technology Center,GE Capital Services,BHEL,Bharat electronicsas its major clients in software development segment; Infosys,HP, HCLPerot Systems, Cognizant, Sasken in corporate training segment and Aalayance E-com Solutions, Paragon Solutions, i2 Technologies in manpower consultancy segment. Major Services Offered Software Development, Development, Corporate Manpower Consultancy Major Verticals Healthcare, BFSI, Manufacturing, Telecommunication, Energy, Others (Software & Services, Heavy Engineering) Content Training,

D&B D-U-N-S: 91-843-7455

Major Service Lines BPO,eLearning Managing Director B Seshadari Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Bengaluru

ADCC Infocad Private Limited

About the Company ADCC Infocad Pvt Ltd (ADCC), a part of the Meghe Group was incorporated in Apr 1998. ADCC is an engineering and IT service company offering solutions in geographical information system, MIS, engineering services, geo-spatial solutions and utility application software development services.In addition to above, ADCC is also a premium solution provider to Autodesk Incorporation, US for entire product suite. The company has partnered with Adobe, Microsoft, Tally, HP, Digital Globe, Leica Geo Systems, Dassault and Matlab to provide an enterprise level solution. ADCC caters these services to 2 overseas & corporates clients, central & state government organizations and PSU among others. Major Services Offered 2D & 3D Modeling, CAD/CAM Designing, Drawings Digitisation, Re-modeling, Reverse Engineering, Geographical Information System (GIS) Major Verticals Utilities, Automotive, Construction, Energy, Telecommunication, Media, Publishing & Entertainment, Logistics & Transportation, Education, Government, Others (Navigation)

D&B D-U-N-S: 91-849-8531

10/5 IT Park, Opposite VNIT Campus, Nagpur - 440022, Maharashtra Tel: 91 712 2249033; Fax: 91 712 2249605; Email: [email protected]; Website: www.adccinfocad.com Major Service Lines EPS Director R Sharma Manpower 260 Total Income (Rs Mn) 101-500 Major Locations Mumbai, Pune, Others (Nagpur)

Indias Top ITeS and BPO Companies 2011

Adnet Infosystems (India) Private Limited

5/A, Advani Chambers, August Kranti Marg, Kemps Corner, Mumbai - 400036, Maharashtra Tel: 91 22 23612593; Email: [email protected]; Website: www.adnetinfosystems.com About the Company Adnet Infosystems (India) Pvt Ltd (Adnet Infosystems), a part of Advani Group of Companies was established in 2001. The company is one of the leading creative processing firms which pioneered the digital image processing as well as the image post production outsourcing initiative. Broadly, the services offered by the company include cutoffs, scanning, restoration, composition, computer generated imagery (CGI), keywords, conversion and processing of digital files among others. Apart from the above, Adnet Info also specialises in product rendering & creation of architectural walkthroughs in CGI and post-production of digitally shot motion clips. Major Services Offered Others (Visual Post Production) Major Verticals Media, Publishing & Entertainment

D&B D-U-N-S: 91-581-8588

Major Service Lines BPO Chairman & MD P Advani Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Mumbai

Aegis Limited
About the Company Aegis Ltd (Aegis) was established in 1992 and operates in the IT services and ITeS/ BPO segment. In the KPO service line, it offers strategy consulting and analyticscustomer experience. In the LPO service line, Aegis offers legal transcription. During FY11, the company generated 79% of its revenue from exports while 21% revenue came from the domestic market. It caters its domestic as well its international clients from its 18 delivery centers located in India and 32 outside India. In near future, the company intends to open new centers at Jaipur and Chandigarh. Major Services Offered B2B Lead Generation, Customer Care, Email Support, Insurance Claim Processing, Telemarketing, Payroll Processing, Data Capture/Management, Foreign Language Translations, Medical Transcription, Human Resource Services, Technical Support, Document Management, Communication Technology, 2D & 3D Modeling, ReModeling, Reverse Engineering, Content Management, Supply Chain Management. Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Manufacturing, Government, Utilities, Telecommunication

D&B D-U-N-S: 67-567-3338

Essar House, 11 KK Marg, Mahalaxmi, Mumbai - 400034, Maharashtra Tel: 91 22 66601100; Fax: 91 22 23544490; Email: [email protected]; Website: www.aegisglobal.com Major Service Lines BPO, KPO, LPO, eLearning Managing Director & Global CEO A Sengupta Manpower 27,600 Total Income (Rs Mn) More than 5,001 Major Locations Mumbai, Pune, Noida, Bengaluru, Kolkata, Gurgaon, Others (Lucknow, Hyderabad, Hazira, Ahmedabad, Jamshedpur, Bhopal, Srinagar, Nagpur)

Agogue Technologies Private Limited

About the Company Agogue Technologies Pvt Ltd (Agogue), a part of the Agogue Group, was incorporated in 2004. The company offers a range of business, software and wireless technology solutions. Agogue delivers a variety of data entry and data extraction solutions which mainly cater to Fortune 500 companies, UAE Logistic car rental companies, Indian logistic companies, government projects and domestic & international banks. Broadly, Agogue provides data entry services solutions such as architectural drawings, BPO, plant title extraction, airway bills, E-books publishing, driver logs, acrobat PDF conversion, mail in rebates, imaging & indexing for archival systems, medical claims and content management among others. Major Services Offered Data Conversion, Forms Processing, File Conversion & others, Title Processing, Cheque Processing Services, Auditing, Graphic Services, Embroidery Digitizing, Web Services Major Vertical Logistics & Transportation, Telecommunication, Healthcare, Others (e-Publishing, Legal & Property)

D&B D-U-N-S: 85-904-8999

CTS N-371, 2nd, 3rd & 4th Floor, Morya Commercial Complex, Chafekar Chowk, Chinchwad, Pune - 411033, Maharashtra Tel: 91 20 65313028; Fax: 91 20 27614357; Email: [email protected]; Website: www.agoguetechnologies.com Major Service Lines BPO Managing Director C Korde Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Pune

Indias Top ITeS and BPO Companies 2011

Allsec Technologies Limited

7H, Century Plaza. 560 Anna Salai, Teynampet, Chennai - 600018, Tamil Nadu Tel: 91 44 42997070; Fax: 91 44 22447077; Email:[email protected]; Website: www.allsectech.com About the Company Allsec Technologies Ltd (Allsec), a third party BPO company was established in 1998. The company is a leading solution provider in customer engagement, sales & retention and quality assurance for various business segments. It caters its clients from its 10 delivery centres in India. The company has three wholly owned subsidiaries namely Allsectech Inc, USA, Allsectech Manila Inc, Philippines and Retreat Capital Management Inc, USA. During FY11, the company generated 51.7% of its revenue from Asia market while 48.3% came from the American market. Major Services Offered B2B Lead Generation, Card/ Cheque Processing, Contact Centre, Customer Care, Data Capture/Management, Document Management, Email Support, Human Resource Services, Technical Support, TeleMarketing, Payroll Processing, Call Quality Monitoring Major Verticals Retail & Distribution, Manufacturing, Consumer Goods, BFSI, Telecommunication

D&B D-U-N-S: 91-843-7633

Major Service Lines BPO Founder & President A Saravanan Manpower 7,375 Total Income (Rs Mn) 1,001-2,000 Major Locations Mumbai, Delhi, Chennai, Kolkata, Pune, Bengaluru, Others (Trichy, Hyderabad, Cochin)

AllZone Management Solutions Private Limited

85, 3rd Street, Kamdar Nagar, Nungambakkam, Chennai - 600034, Tamil Nadu Tel: 91 44 45036062; Fax: 91 44 42123066; Email: [email protected]; Website: www.allzonems.com About the Company AllZone Management Solutions Pvt Ltd (AMS) was established in 2006 in India and operates in the ITeS/BPO segment. AMS offers a range of services including medical billing, hospital billing services, medical transcription services, call center services, payor services, e-publishing, tax preparations & returns, litigation support services, data conversions, electronic data discovery, IT solutions, finance & accounts and virtual secretary services. As on Jun 30, 2011 the company had two delivery centers located in India. The company caters to many verticals such as travel & tourism, consumer goods, energy, healthcare, automotive, etc. Major Services Offered Medical Billing, Hospital Billing, Medical Transcription, Call Center Services, Payor Services, E-Publishing, Tax & Litigation, Data Conversions, Electronic Data Discovery, IT Solutions, Finance & Accounts and Virtual Secretary Services Major Verticals Travel & Tourism, Automotive, Healthcare, Consumer Good, Defense, Energy

D&B D-U-N-S: 91-608-0123

Major Service Lines BPO Chief Executive Officer J Ganesh Manpower 151-500 Total Income (Rs Mn) NA Major Locations Chennai, Others (Vellore)

Alps BPO Services Limited

No - 6, Surya Complex, CG Road, Navrangpura, Ahmedabad - 380009, Gujarat Tel: 91 79 6569338; Fax; 91 79 26564493; Email:[email protected] Website: www.alpsbpo.com About the Company Alps BPO Services Ltd (Alps BPO) is one of the leading BPO companies with operations across major cities. The company has domain expertise in medical transcription and business transcription services. The types of transpiration services offered are for cardiology, dermatology, pain management, pediatric neurology, dental, plastic surgery and many more others. It also generates report for chart notes, history and physical, consultation & admission notes, laboratory, diagnostic studies, discharge summary, surgery and operative etc. It serves all kinds of clientele, hospitals, group practices, clinics, 4 individual doctors, etc. Alps BPO also offers complete training of medical transcription course to become a professional medical transcriptionists and consultancy services. Major Services Offered Medical Transcription Major Verticals Healthcare

D&B D-U-N-S: 91-859-9127

Major Service Lines BPO Chairman Mukesh Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Bengaluru, Others (Ahmedabad)

Indias Top ITeS and BPO Companies 2011

Altivolus Infotech Private Limited

B-37 Sector 1, Noida - 201301, Uttar Pradesh Tel: 91 120 4014445; Fax: 91 120 4014512; Email: [email protected]; Website:www.www.altivolus.in About the Company Altivolus Infotech Pvt Ltd (Altivolus) is a BPO company providing ITeS. Based in Uttar Pradesh, Altivolus was established in 2003. It helps clients turn static data into dynamic digital content.Altivolus builds large XML and other forms of content and converts media-rich HTML, SGML, proprietary formatted documents and unstructured content to XML.The companys key services include HTM/SGM/ XML services, data capture, data entry, forms processing, folio conversion, imaging services, PDF conversion, e-book creation, transcription, typewriting and proofreading.Altivolus also undertakes editorial services such as indexing, abstracting and archiving, legal publishing and FAST ESP implementation and consulting services. Major Services Offered Digital Publishing Services, Composition Services, Editorial Services, Project Management, Legal Publishing, FAST ESP Implementation and Consulting Major Verticals Media Publishing & Entertainment, Government, Others (Providers of Business and Consumer information Products, Enterprise Search Providers)

D&B D-U-N-S: 67-615-9185

Major Service Lines BPO Admin Manager V Singh Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Noida

AND Data India Private Limited

About the Company AND Data India Pvt Ltd (AND Data) is a private limited ITeS BPO company that started operations in the year 1999. The company is a wholly-owned subsidiary of AND International Publisher N.V (AND) which is one of the leading providers of digital mapping data used for navigation and location-based services around the world. AND Data is amongst the leading providers of geographic information services. The headquarters of the company is located in Rotterdam, Netherlands and it operates a production facility in Pune, India. AND Data is mainly involved in the production of digital maps that are used in smartphones, car-navigation, internet based mapping, fleet management and other applications. Major Services Offered Others (Geographic Information Services) Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Consumer Goods

D&B D-U-N-S: 91-584-6703

No - 204/206, 2nd, 3rd & 5th Floors, Lunkad Towers, Off Pune Nagar Road, Viman Nagar, Pune - 411014, Maharashtra Tel: 91 20 26630783; Fax: 91 20 26630882; Email: [email protected]; Website: www.and.com Major Service Lines Others (GIS) Managing Director V B Sarnobat Manpower 151-500 Total Income (Rs Mn) NA Major Locations Pune

Annik Technology Services Private Limited

About the Company Annik Technology Services Pvt Ltd (Annik) was established in the year 2005 in India. It is a private limited company functioning as a third party service provider for ITeS/ BPO segment. It is one of the leading providers of market research support and data management services. Annik has expertise in various tools and programming languages including Java, ASP (VB script, Java script). It also supports survey translations in multiple foreign languages. The company also offers consulting and risk management products for the BFSI sector along with business research and market research support for healthcare and life sciences sector. During FY11, the company generated more than 90% revenue from the American market. Presently, the company operates two delivery centers in Gurgaon and Hyderabad. Major Services Offered Market Research & Management Services Major Verticals BFSI, Media Publishing & Entertainment, Retail & Distribution, Healthcare, Others (ITeS) Analysis, Data

D&B D-U-N-S: 65-037-4726

515, Udyog Vihar, Phase III, Gurgaon - 122001, Haryana Tel: 91 124 4003282; Fax: 91 124 4184113; Email: [email protected]; Website: www.anniksystems.com Major Service Lines KPO President & CEO R Sahgal Manpower 613 Total Income (Rs Mn) 501-1000 Major Locations Gurgaon, Others (Hyderabad)

Indias Top ITeS and BPO Companies 2011

A-One Biz Solutions Private Limited

About the Company A-One Biz Solutions Pvt Ltd (A-One) is a privately held company based in Chennai, TN. A-One is a outsourcing firm providing end-to-end medical billing and coding solutions to physicians, billing companies and healthcare entities. A-One Biz Solutions is an ISO certified company. The companys portfolio of services include insurance eligibility and benefit verification, claims transmission, demographic entries, transcription services, authorizations, charge entry, charge audit, AR followup, denial resolution, payment posting, patient statements and patient wellness checks. A-One is in the medical billing and revenue cycle management RCM services segment for over six years. Major Services Offered Medical Transcription, Insurance Eligibility and Benefit Verification, Charge Capture, Payment Posting, Claims Transmission, Denial Management, Diligent AR Insurance Follow Up and Patient Billing and Follow Up Major Verticals Healthcare

D&B D-U-N-S: 92-113-6185

106-109, NSIC- STP Complex, B-24, Industrial Estate, Ekkaduthangal, Gundy, Chennai - 600032, Tamil Nadu Tel: 91 44 42038666; Email: [email protected]; Website: www.a1bs.com Major Service Lines KPO Chief Executive Officer U Rao Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai

Aparjitha Corporate Services (P) Limited

10 Venkatesh Road, Kamala II Street, Chinna Chokkikulam, Madurai - 625002, Tamil Nadu Tel: 91 452 4360771; Fax: 91 452 4352701; Website: www.aparajitha.com About the Company Aparjitha Corporate Services (P) Ltd (Aparjitha) was established in the year 2000. It is one of the leading end-to-end HR solutions company with a focus on compliance audit, factory compliance management, contract labour regulation, establishment compliance management, flexi staffing, payroll services and payroll compliance services. During FY11, the company generated its entire revenue from the domestic market and registered more than 10% growth in its ITeS BPO operations. With clientele across various verticals it serves both domestic and multinationals companies. The company has presence across all major states in the country. Major Services Offered Human resource Processing Major Verticals BFSI, Logistics & Transportation, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Telecommunications, Manufacturing services, Payroll

D&B D-U-N-S: 67-690-4115

Major Service Lines BPO Chairman & MD BK Sankar Manpower 594 Total Income (Rs Mn) 101-500 Major Locations Mumbai, Delhi, Chennai, Kolkata, Gurgaon, Pune, Noida, Bengaluru, Others

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Indias Top ITeS and BPO Companies 2011

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Indias Top ITeS and BPO Companies 2011

ArcGate
D&B D-U-N-S: 85-878-9032 G1-11, IT Park, MIA (Extn.), Udaipur - 313003, Rajasthan Tel: 91 294 2492381/82; Fax: 91 294 2492384; Website: www.arcgate.com; Email: [email protected] About Arcgate ArcGate is amongst the leading outsourcing companies established in 2005. It is a partnership enterprise, headquartered in Udaipur, Rajasthan, with a strong employee base. The company operates as a captive service provider, managing outsourced data management, content moderation, customer support and web & mobile application development. K Bagla CEO
Executive Speak Talent retention - Critical for long run growth and sustainability We bet on people and celebrate as a unit with every success. We hire people who are passionate about the work they do. We dont settle for anything less than excellence in every group in the company. We train our people to have the courage to admit when were wrong and have the willingness to adopt change. We focus our efforts on solutions and actions. We are big believers in teamwork, ethical performance, discipline, dedication and continuous improvement. Hierarchy and titles dont mean anything to me. We value people who can solve problems, regardless of position. Growth and compensation benefits are directly correlated to how well employees have performed against the company vision. We recognize that the only way forward for an organization in a knowledge business like ours is by continuously upgrading employee skills. Our training program consists of four phases that ensure optimal knowledge transfer: Orientation program, PreProcess Training, Process Training and On-the-Job Training. Our people need deep capabilities that reflect the latest outsourcing trends - as well as superior delivery skills. Through our training and professional development programs, we foster a common culture across our organization and encourage knowledge sharing - all of which support our differentiated marketplace position. Ive always believed the company with the best people wins. This means giving our people the opportunity to do interesting work and - perhaps most important - to be part of a team of diverse cultures, experiences and backgrounds. ArcGate has one of the lowest attrition rates in the industry. 8

Service Offerings ArcGates broad and evolving segments of operation include; IT services, ITeS BPO and software products. The company mainly caters to emerging and established startups in building successful operations. ArcGate delivers customized services that helps startups outsource critical data entry, content moderation, customer support and software development projects. Since inception, the company has worked with more than 50 startups. ArcGate also works in partnership with its clients to develop a technology strategy tailored to their unique requirements. The companys areas of expertise include: 1. Data Entry & Process Outsourcing ArcGate caters to data entry & content related needs of its clients, ensuring quality and accuracy in its operations. Some of its offerings under this include: Data Entry & Classification: The company offers cost-effective solutions ideally suited to high volume applications such as forms processing, keying from images, data extraction from the web, electronic publication and file conversion among others. Under content conversion, it offers complete back-end XML, HTML, SGML and PDF conversion and repurposing services. Video Tagging & Classification: ArcGate offers video tagging and classification services that enables better contextual searches. Company Specific Research: The company creates customized database of target companies based on user-defined criterias, thus offering salessupport services by creating detailed profiles for each company to help qualify leads, analyze competitors and study an industry. Lead Research & Qualification: Under this, the company provides tailormade detailed profiles and intelligence services on targeted companies and individuals. This intelligence helps determine the best approach to target a qualified lead. Content Review & Moderation: Under this service, the company monitors the clients website content and ensures that only appropriate user-generated content gets posted. It constantly monitor new postings to remove vacuous, profane, off topic, or otherwise inappropriate comments, images and videos Data reconciliation & Cleansing: Through data reconciliation services, the company ensures clean and standardized databases to its clients, thereby facilitating better decision making and analysis. It involves identifying incomplete, incorrect, inaccurate and irrelevant parts of the data and then replacing, modifying or deleting this bad data. It also involves removing typographical errors or validating and correcting values against a known list of entities.

Advertorial

Indias Top ITeS and BPO Companies 2011 Document Imaging & Scanning: The company converts physical paper records into electronic format which are then tagged, organized, and archived in searchable customer databases. It employs a variety of document imaging techniques and equipments. Online Customer Support: Under this service, the company offers email management, chat support and help desk services. 2. Functional Services ArcGate is amongst the leading ITeS business services company offering functional support services all areas of business. Its data and document management service promises efficient management of critical data and documents with focus on security and accuracy. The company customizes its service offerings to fit functional areas such as Mobility, Data Management, Sales & Marketing, Customer Care and HR. 3. Software Development ArcGate is engaged in building web-based communities, hosted services and applications that facilitate communication, information sharing, interoperability and collaboration. The company also offers product development, mobile application development and works in partnership with clients to develop a technology strategy tailored to their unique requirements. Its comprehensive suite of CRM and dashboard solutions are based on proprietary methodologies, sophisticated tools, well-tested and pre-integrated architectures and processes and a highly skilled team of CRM professionals. Its CRM solutions help customers address a variety of CRM implementation issues in areas like customer retention, account management, customer segmentation and trade promotions. Industries Served ArcGate has experience working with clients across several industries including; consumer internet, advertising networks, software, travel & hospitality, education, exhibitions & events, financial services, logistics and media & entertainment. Its consumer & internet business encompass crossdomain clients including; blogs, videos, photo sharing, retail, online travel, social networking and events. The company offers a set of solutions and services based on industry requirements. ArcGate is also working with the next generation eCommerce pioneers in emerging markets such as India. Operational Highlights As on Mar 31, 2011, ArcGate registered a total income of Rs 95.6 mn from its ITeS/BPO operations, reporting a growth of above 50% from FY10. In FY11, the company derived majority of its revenues from exports, by majorly catering to the American market. In the near future, ArcGate plans to enter the European market and leverage its proven services model, which has successful in the US. Major Service Lines BPO, KPO, Others (IT Services) Major Verticals Media, Publishing & Entertainment, Others (Computer & Internet)

Manpower 270 Total Income (Rs Mn) Less than 100 Major Locations Others (Udaipur) Key Personnel Chairman D Bagla Chief Executive Officer K Bagla

ArcGates Delivery Center, Udaipur Advertorial

ArcGates KPO Operations 9

Indias Top ITeS and BPO Companies 2011

Ariva Med Data Infotech Private Limited

L-1, Thejaswini Building, TechnoparkCampus, Thiruvananthapuram - 695581,Kerala Tel: 91 471 2700880; Email: [email protected]; Website:www.arivameddata.com About the Company Ariva Med Data Infotech Pvt Ltd (Ariva Med)is aninformation technology enabled service (ITeS) based business process outsourcing (BPO) company in Kerala. The company offers medical billing and coding solutions to healthcare entities. Its clients include doctors and physicians based in USA.The company undertakes medicare risk adjustment (MRA) coding and encounters reporting for healthcare organizations alongside claim review and analysis. It also designs and develops .NET solutions as a part of its ITeS offerings. Ariva Medalso offers software solutions like Medchek and CLAIMate which helps medical practitioners in synchronizing and sharing patient demographics and insurance data. Major Services Offered Medical Billing & Coding, MRA Coding / Encounter Reporting, Claim Analysis and Contestation, Prescription Analysis and Management, Software Development, Medical Animations, Financial Analysis, Patient Management software, Billing Software Major Verticals Healthcare

D&B D-U-N-S: 86-439-3395

Major Service Lines BPO, KPO Managing Director Mohan Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Thiruvananthapuram)

Ascent Business Solutions

About the Company Ascent Business Solutions (Ascent) is one of the leading healthcare BPO companies in India. It provides offshore revenue cycle management services and medical transcription services to the US healthcare sector. Its solution encompass a comprehensive suite of back office services for physicians and hospitals ranging from accounts receivable management, customized software solutions, medical transcription services, demographics entry, medical coding, charge entry and payment posting services. It offers services to its clients from its delivery centers located at Nagpur and Kolkata. Major Services Offered Medical Transcription, Others (Revenue Cycle Management, Software Solutions) Major Verticals Healthcare

D&B D-U-N-S: 86-379-7660

25-26, Pushpkunj Complex, Ramdaspeth, Nagpur - 440010, Maharashtra Tel: 91 712 2435594/6857; Fax: 91 712 2440574; Email: [email protected] ; Website: www.ascent-group.com Major Service Lines BPO President R Kapoor Manpower 501-1,000 Total Income (Rs Mn) 101-500 Major Locations Kolkata, Others (Nagpur)

Aurelius Corporate Solutions Private Limited

D - 3/4, Sector 10, Noida - 201301, Uttar Pradesh Tel: 91 120 4753788; Fax: 91 120 4753777; Email: [email protected]; Website: www.aurelius.in About the Company Aurelius Corporate Solutions Pvt Ltd (Aurelius) established in 2009, is a captive ITeS/BPO providing optimised business process management services to clients across the globe. Broadly, the services offered include voice services, sales & marketing, content services and data & back office support services. Apart from these, the company also provides accounting & finance, personnel centric services, human capital management, payroll processing, recruitment services and training services among others. In FY11, Aurelius launched new offerings like Enhanced Business Communications 10 and Search Engine Optimization. During May 2011, the company launched a new venture in Miami, Florida. Major Services Offered Tele- Sales, Content Writing Major Verticals Travel & Tourism, Media, Publishing & Entertainment, Education, Telecommunication

D&B D-U-N-S: 86-380-0924

Major Service Lines BPO Director M Peer Manpower 150 Total Income (Rs Mn) Less Than 100 Major Locations Delhi, Noida

Indias Top ITeS and BPO Companies 2011

B & A Digi Tactical Solutions Private Limited

About the Company B & A Digi Tactical Solutions Pvt Ltd (Digi Tactical), a Chennai based company, is a domain specialist in the healthcare segment. Its service portfolio comprises of IT services, web marketing services and BPO services. Under BPO services it offers back office processing services, credit/ debit card services, check processing, general accounting, document handling & management and data entry etc. It also offers message delivery technique known as Technology Assisted Marketing (TAM) for telemarketing services. Digi Tactical is in the process of building a product (WEB-Q) that constitutes various tools used for the entire gamut of web marketing. Major Services Offered Contact Center, Tele-Marketing, Document Management, Data Capture/Management, Payment Services, Check Processing, Accounting Services, Financial Reporting, Transaction Management, Web Marketing Services Major Verticals Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Automotive, Energy, Consumer Goods, Healthcare

D&B D-U-N-S: 65-058-3011

250, Lloyds Road, Royapettah, Chennai - 600014, Tamil Nadu Tel: 91 44 39180000; Fax: 91 44 39180017; Email: [email protected] Website: www.digitactical.com Major Service Lines BPO, Others (IT Services) Managing Director Pradeep Manpower Less than 150 Total Income (Rs Mn) 101-500 Major Locations Chennai

Bello Vista Technologies Private Limited

Webel HRDC, P-1 Taratala Road, Kolkata - 700088, West Bengal Tel: 91 33 65366678; Fax: NA; Email: [email protected]; Website: www.bellovista.net About the Company Bello Vista Technologies Pvt Ltd (Bellovista) was established in the year 2009. It is a business division of global outsourcing firm, Lighthouse Sourcing Inc. which is headquartered in North Carolina, USA. Its service portfolio includes website development, software development, internet marketing, BPO, quality strategy and industry focus & solutions. In FY11, 51% of its revenue came from Europe region, 33% from Australia and remaining 16% from America. Its clientele includes Virtual PC doctor, Chrome, Dash Telecom, Survey Lead Shop and United Bank of India. Major Services Offered Customer Care, Contact Centre, Email Support, Insurance Claim Processing, TeleMarketing, Technical Support Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Manufacturing, Government, Defense, Energy, Utilities, Logisitc & Transportation, Airlines, Media,Publishing & Entertainment, Telecommunication

D&B D-U-N-S: 86-265-2266

Major Service Lines BPO Managing Director G Vora Manpower 300 Total Income (Rs Mn) Less than 100 Major Locations Kolkata

Bharathi Mediscribe Private Limited

About the Company Bharathi Mediscribe Pvt Ltd (Bharathi) a Bengaluru based company was established in 2000, is part of the Bharathi Group. Bharathi Mediscribe is one of the leading solution providers in medical transcription & IT enabled services in India. It is a 100% EOU registered with STPI. Broadly, the services offered are medical transcription, technical/business transcription, digital content development, medical coding & billing and automated process tools. It caters mainly to clients across the USA, UK and Australia. Some of its clients are Neurology Associates, I-Script, View 360, IBig, and Stanley Tools. Major Services Offered Medical Transcription, Technical/ Business transcription, Digital Content Development, Medical coding & billing, Automated process tools Major Verticals Healthcare

D&B D-U-N-S: 91-847-3997

135, I Floor, VII Main, IV Block, Jayanagar, Bengaluru - 560011, Karnataka Tel: 91 80 22449121; Email: [email protected]; Website www.bharathimediscribe.com Major Service Lines BPO Managing Director A Gurur Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Bengaluru

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Indias Top ITeS and BPO Companies 2011

BLS Infotech Limited

1/1 A & B, Upper Wood Street, Kolkata - 700017, West Bengal Tel: 91 033 22814418; Fax: 91 033 22814418; Email:[email protected] About the Company BLS Infotech Ltd (BLS Infotech), an ITeS/ BPO company was incorporated in 1985. The company was formerly known as Brels Infotech Ltd. It was formed as a private limited company to gain national franchisee rights of Computer Point. The company mainly offers hardware, software and training & solutions services. BLS Infotech develops and supplies customised software kits and hardware peripherals to its clients. The company has its presence spread across cities like Mumbai, Delhi, Kolkata and Bengaluru. Major Services Offered Hardware, Software, Training & Solution Services Major Verticals NA

D&B D-U-N-S: 91-622-0481

Major Service Lines KPO Director S K Jain Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Mumbai, Delhi, Kolkata, Bengaluru

BNKe Solutions Private Limited

A-3, 4th Floor, 4th Block - G P, Infinity Towers, Salt Lake City, Sector - 5, Kolkata - 700091, West Bengal Tel: 91 33 23575194\5\6; Fax: 91 33 23575197; Email: [email protected]; Website: www.bnke.com About the Company BNKe Solutions Pvt Ltd (BNKe), a Kolkata based company was founded in 2001. BNKe a BPO company specializes in supply chain services and operates with multiple delivery centers. Its service portfolio includes field service operations management, logistics support, warranty administration and spend management. Its logistics services comprises of managing shipping orders, carrier setup, load management, dispatch, track and trace & POD, accounting, freight audit & payment, coordination between plant and field locations and carrier benchmarking and analytics. It also offers administrative support services which include data validation, sales support, order taking, collections, surveys, customer helpdesk, database management and billing. Major Services Offered Supply Chain Management, Contact Center, Customer Care, Data Capture/ Management, Document Management, Field Service Management, Warranty Administration, Logistics, Spend Management, Administrative Back Office Major Verticals Logistics & Transportation, Manufacturing, Others (Broadcasting)

D&B D-U-N-S: 91-843-8870

Major Service Lines BPO Managing Director & CEO B Banerjee Manpower 151-500 Total Income (Rs Mn) NA Major Locations Delhi, Kolkata

BrainTreasure Technologies Private Limited

About the Company BrainTreasure Technologies Pvt Ltd (BrainTreasure), a Mumbai based company operating in ITeS & BPO sector. The company has expertise in multiple business segments namely; portals, ERP practices, software development, cloud computing, KPO & BPO and IT consulting. The company caters to several verticals including; pharmaceuticals, trading & distribution service industry, education, engineering, financial services and manufacturing sector. BrainTreasure services and business solutions has alliances with leading technology partners, like Oracle, SAP, and 2X. 12 Major Services Offered Software Development, Cloud Computing, IT Consulting, ERP practices Major Verticals BFSI, Education, Healthcare, Others (Trading & Distribution, Pharmaceuticals, Services, Engineering)

D&B D-U-N-S: 86-381-0147

Space Center, CTS No 175/A, S V Road, Near A K Mom Chowk, Jogeshwari (W), Mumbai - 400102, Maharashtra Tel: 91 22 30872500; Email: [email protected]; Website: www.braintreasure.com Major Service Lines BPO, KPO Managing Director N Acharaya Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Mumbai

Indias Top ITeS and BPO Companies 2011

Brandgain India Private Limited

About the Company Brandgain India Pvt Ltd (Brandgain) is based in Delhi and operates in the ITeS/ BPO segment. It is an end-to-end sales & marketing process outsourcing company. Brandgain worldwide is headquartered in Singapore and has regional offices & alliance partners across Asia and Indian subcontinent and specializes in developing sales & marketing processes. Service portfolio includes strategic services; projects managed services, content services & international market penetration services across the vertical industry segments of high technology, consumer & industrial markets, media & content, financial and public services. Major Services Offered Strategic Services, Projects Managed Services, Content Services & International Market Penetration Services Major Verticals BFSI, Media, Publishing & Entertainment, Others (Technology)

D&B D-U-N-S: 72-505-4642

No 840, Ground Floor, Chirag Delhi, New Delhi - 110017, Delhi Tel: 91 11 46073949; Fax: 91 11 46071331; Email [email protected]; Website: www.brandgain.com Major Service Lines BPO Chief Executive Officer A Rao Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Delhi

Cambridge Systems (India) Private Limited

About the Company Cambridge Systems (India) Pvt Ltd (Cambridge Systems), based in VSEZ (Visakhapatnam Special Economic Zone) Visakhapatnam, is an IT solutions and IT enabled services companies in India. Broadly, the services portfolio includes BPO services, medical transcription services, healthcare staffing services for US and web services. Under BPO it offers sales support, purchase support and collection back up, whereas its web services include web designing & web development, e-commerce, content management system and implementing IT solutions (third party products). It is 100% export oriented unit. Major Services Offered BPO Services, Medical Transcription, Human Resource Services, Sales Support, Purchase Support, Collection Backup, Healthcare Staffing Services, Wed Designing & Web Development, E-Commerce, Content Management System, Implementing IT solutions Major Verticals Healthcare

D&B D-U-N-S: 92-072-5459

Unit No.30, SDF Building-1, Special Economic Zone, Duwada, Visakhapatnam - 530046, Andhra Pradesh Tel: 91 891 2749334; Fax: 91 891 2755424; Email [email protected] ; Website: www.camsysind.com Major Service Lines BPO, KPO Managing Director P Doki Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Visakhapatnam)

CAP Digisoft Solutions Private Limited

About the Company CAP Digisoft Solutions Pvt Ltd (CAP Digisoft), a Coimbatore based company was established in 2003. It is a provider of business process outsourcing and software development services. It offers medical records services such as electronic sorting & categorizing, hyperlinking, keyword searching, medical data extraction, identifying missing medical records and medical record summary; data management services such as data cleansing, data capturing, data quality audit and e-commerce data management; litigation support services such as litigation document coding, e-discovery support and e-brief hyper-linking; software product and web application services such as website design & development, search engine optimization and e-commerce solutions. Major Services Offered Data Capture/Management, Document Management, Medical Record Services, Litigation Support, Software Products, Web Application Services Major Verticals Healthcare

D&B D-U-N-S: 67-584-9875

No 409, MTP Road, Opp Chinthamani, L P K Complex, Coimbatore - 641002, Tamil Nadu Tel: 91 422 4369975; Fax: 91 442 2542085; Email: [email protected]; Website: www.capdigisoft.com Major Service Lines BPO, Others (ITeS Services) Chief Executive Officer A Kumar Manpower 151-500 Total Income (Rs Mn) NA Major Locations Others (Coimbatore)

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Indias Top ITeS and BPO Companies 2011

Caretel Infotech Limited

D&B D-U-N-S: 67-586-9099 2nd Floor, Indrapraksh Building, 21, Barakhmabha Road, New Delhi - 110001, Delhi Tel: 91 11 39898929; Fax: 91 11 39898917 Email: [email protected]; Website: www.caretelindia.com About the Company Established in 2000, Caretel Infotech Ltd (Caretel Infotech) is a public limited company operating as a third party service provider in the ITeS and BPO industry. It is a part of the diversified Dalmia Group, which has diverse business portfolio including chemicals, telecom, IT enables services, tobacco, dairy products, textiles and resorts. Rajesh Sehgal CEO
Executive Speak Evolving sustainable business models in the ITeS/BPO industry One of the biggest challenges for the ITeS and BPO industry is the fact that annual wage inflation in markets such as India is in the low teens, while clients expect to pay modest low single digit price hikes in line with developed countries inflation. Hence, BPO firms try to bridge this gap by focusing on improving productivity and capturing the resultant economic gains via non-Full Time Equivalent (FTE) based pricing structures, which often focuses on Outcome/Usage, vs. the classic headcount-based Time and Materials (T&M) model. Clients benefit from such non-linear, outcome based pricing, as it enables them to have a more variable cost structure. And such non-linear pricing models encourage vendors to be more efficient in utilizing resources. However, non-linear pricing strategies could increase capital intensity and risk profile for the vendors, as they would have to bear the risk that actual efforts required to deliver the contracted volumes may be more than initially estimated. The implementation of these models requires clients to have mature service management processes and the relevant metrics to measure unit-of-work-based models. So these models suit best for large scale and mature processes, and may have limited applicability for small headcount or fast changing processes. However, the linear nature of the mainstream ITeS business is expected to continue for some time. Sustaining revenue growth would continue to depend on the ability of vendors to hire and train skilled resources on increasingly larger scale. Thus, supply side management has been and will likely remain a competitive differentiator in the market. 14

Caretel Infotech offers world-class end-to-end BPO and KPO services that include B2B lead generation, contact centre, customer care, email support, collections, market research and technical support services to name a few. Caretel Infotech offers its services across various states in India and has a hands-on experience in handling upto 180 mn CTI calls per year along with a huge back-office operation. Over the years, the company has handled BPO operations for various private and government organisations; some of the services offered include multi-lingual e-publishing, data entry and processing amongst the others. In addition, the company handles complete processes such as bill generation, printing, payment collection and follow-ups for telecom and insurance segments. Services Offerings Customer Care Caretel Infotech is a specialist in handling customer care activities across various industries such as telecom, IT, consumer durables, consumer goods and automobiles. Under customer care activities, the company offers inbound and outbound call center services. The company offers inbound services such as product information, complaint resolution, general information, order taking, technical support and inbound customer care. The outbound services offered by Caretel Infotech include telemarketing, welcome calls, retention calls, bill payment reminders, collection calling, data verification, surveys and skip tracing. Direct Response Through its contact centres, Caretel Infotech blends with its clients advertising and promotion programs by capturing the media responses and converting them into sales. Under this category, the company offers services such as products / services enquiries, lead capture, registration & welcome, lead distribution to the dealers and direct sales. Marketing The company has expertise in offering marketing services to various verticals namely telecom, credit cards and consumer goods among others. Some of the services offered through this segment are surveys & market research, loyalty programs, promotions and e-promotions, tele-sales and fixing of appointments to name a few. BPO Under the BPO category, the company offers a wide array of services such as data entry, conversion & processing, scanning/processing of documents, billing and collection, retention and retrieval, statistical and trend analysis, order processing and claims processing.
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Indias Top ITeS and BPO Companies 2011 Network As on June 30, 2011, the company operated through 28 delivery centers in India across various cities including Mumbai, Delhi, Chennai, Kolkata, Pune, Noida, Bengaluru, Jaipur, Nagpur, Guwahati, Jabalpur, Raipur and Dehradun. With over many years of experience, Caretel Infotech has well-established processes, confirming to ISO 9001: 2008 standards. In near future, the company intends to increase its network presence by opening more delivery centers in Tier II and Tier III cities, also plans to open a foreign delivery center in the UK. Clientele Caretel Infotech predominantly caters to the domestic market. The companys clients are spread across various verticals namely banking & financial services, insurance, telecom, utility services, entertainment, consumer durables, automobiles and government. Its clientele includes some prominent company names like Reliance, Whirlpool, BSNL, TCIL ESSEL World, Mother Dairy,Pizza Hut, MTNL , UCO Bank, Dominos , GE, ICICI Bank and many more. Projects Undertaken Kisan Call Centre Services: Telecommunication consultants India Ltd on behalf of The Ministry of Agriculture assigned Caretel Infotech with the project of running the Kisan Call Centre services for farmers, which operates with 144 seats from multiple business locations spread all over the country. Through this project, s single window helpline services on multiple agricultural matters and issues are provided to the Indian farmers. CPWD order: Caretel has been awarded the reputed call center of CPWD. The contract is awarded for three years. As per the contract, Caretel Infotech offers multi-lingual voice and data support through its call centres to the allottess of the CPWDs. Caretel Infotech also supports other CPWD business operations such as inbound customer care, Call allocation, feedback calling , etc. MSME Call center: Caretel has been awarded the MSME call center and it was inaugurated by the Honourable Prime Minster of India. This call center advise the current and prospective entrepreneurs advice and guidance for setting up the business and get the necessary support in terms of finance and business operations. Major Service Lines BPO, KPO, eLearning, Others (SCM, Transcription based services) Major Verticals Telecom, BFSI, Government, Education, Travel & Tourism, Automotive, Energy, Retail & Distribution, Consumer Goods, Utilities Manpower 4,350 Total Income (Rs Mn) 501-1,000 Major Locations Mumbai, Delhi, Chennai, Kolkata, Pune, Noida, Bengaluru, Others (Jaipur, Nagpur, Guwahati, Thrissur, Jabalpur, Raipur, Dehradun) Key Personnel Chief Executive Officer R Sehgal

Caretel Head office and Delivery centre in Noida Advertorial

Delivery centre in New Delhi 15

Indias Top ITeS and BPO Companies 2011

Chakra Info Solutions

516, Ramakrishna Street, Arumbakkam, Chennai - 600016, Tamil Nadu Tel: 91 44 43556053; Email:[email protected]; Website: www.chakrainfosolutions.com About the Company Chakra Info Solutions (Chakra Info) is one of the leading captive ITeS/BPO service provider with onshore and offshore capabilities. The company is mainly engaged in offering host of healthcare outsourcing solutions across physician and hospitals. It specialises in comprehensive revenue cycle management services, value added receivables management services and member management services among others.The company also provides transcription and information management services to hospitals, integrated health care facility networks, medical clinics and physicians.Chakra Info also assist client to focuses on non-core health information management activities. The company plans to open up delivery centres in Pondicherry and Philippines. Major Services Offered Insurance Claim Processing, Transcription, Medical Billing Major Verticals Healthcare Medical

D&B D-U-N-S: 85-904-5208

Major Service Lines BPO Managing Partner T DVaz Manpower 164 Total Income (Rs Mn) Less than 100 Major Locations Chennai, Others (Vellore)

Chaque Jour Outsourcing Solutions Private Limited

139 A/1, Jlal House, SFS Apartments, Mohammadpur, Bhikaji Cama Place, New Delhi - 110066, Delhi Tel: 91 11 46004323; Email: [email protected]; Website:www.cjos.biz About the Company Chaque Jour Outsourcing Solutions Pvt Ltd (Chaque) is a BPO company based in Delhi. Chaqueprovides HR consulting services. The company provides services in executive search, recruitment, temporary and contract staffing solutions, employee satisfaction surveys, 360 degree feedback, statutory compliance management, payroll management and statutory record management.It has three subsidiaries; Lexis Innovations Pvt Ltd provides employee background screening services, Zenfosys is an IT services company which provides software development, application development, web development, network and infrastructuresupport, mailing solutions, quality and management services and the Headway group are communications training institutions. The company also provides facilities management services. Major Services Offered Executive Search, Recruitment, Temporary staffing, HR Consultancy, Administrative Service Offerings. Major Verticals Others (HR consulting) Major Service Lines BPO Chairman S Kumar Manpower 501-1,000 Total Income (Rs Mn) 101-500

D&B D-U-N-S: 91-858-0937

Major Locations Delhi, Kolkata, Mumbai, Pune, Chennai, Bengaluru, Others (Ahmedabad, Hyderabad, Thiruvananthapuram)

Citiustech IT Solutions Private Limited

41/2, Teritex Building, Saki Vihar Lake Road, Mumbai - 400072, Maharashtra Tel: 91 22 28576000; Email: [email protected]; Website:www.citiustech.com About the Company Citiustech IT Solutions Pvt Ltd (Citiustech) is a healthcare technology and consulting services provider. The company provides services includingEMRs, clinical applications, medical imaging applications, HIS applications, and managed care applications. The company caters to healthcare IT vendors,hospitals and medical groups, accountable care organization (ACO), managed care organization (MCO), disease management companies and medical device companies incardiac care, diagnostic imaging, surgical, laboratory equipment and home care devices. Citiustech offers healthcare technology 16 services including healthcare software development, healthcare interoperability BI&analytics, care management and consumer health.Citiustech has offices in North America, Singapore and the UK. Major Services Offered Healthcare Software Engineering, Healthcare QA/Test Automation, Healthcare BI/Analytics and Healthcare Technology Consulting Major Verticals Healthcare

D&B D-U-N-S: 86-258-0466

Major Service Lines BPO Chief Executive Officer R Kotia Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Mumbai

Indias Top ITeS and BPO Companies 2011

Clairvolex Knowledge Processes Private Limited

105, 3rd Floor, NDIIT Building, Kalkaji Extention, New Delhi - 110019, Delhi Tel: 91 11 47074707; Fax: 91 11 47074708; Email: [email protected]; Website: www.clairvolex.com About the Company Clairvolex Knowledge Processes Pvt Ltd (Clairvolex) is IP and legal outsourcing company. The companys services include patent proofreading, docketing, paralegal services, legal transcription, legal research, publishing, translation, contract management, trademark prosecution watch and trademark renewal which are handled by attorneys, patent engineers, scientists and paralegal professionals. As a part of its IP solution offerings, Clairvolex has developed an Indian IP database called CIPIS which provides access to bibliographic information for all published Indian patents, designs and trademarks. Major Services Offered Patent Analytics, Patent Prior Art Search, Office Action Response Aid, Claim Product Mapping, Patent Drafting, Patent Illustration, IP Transactional & Consulting, Patent Full Text & File Wrapper Procurement, Patent Status Update, Patent Prosecution Watch, Patent Annuity, Trademark Search, Design Status Update, Design Renewal, Trademark Filing & Formalities Service, Trademark Assignment Recordal, Trademark Litigation and Opposition Support, Digital Content Watch Major Verticals Others (Patent, Legal, Indian IP information)

D&B D-U-N-S: 67-709-1334

Major Service Lines LPO Director R Babu Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Delhi

D&B D-U-N-S:

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Indias Top ITeS and BPO Companies 2011

Competent Synergies Private Limited

D&B D-U-N-S: 67-619-0191 C - 157, Industrial Focal Point, Industrial Area Phase 7, Mohali - 160022 Punjab Tel: 91 172 5098899 Email: [email protected]; Website: www.competent.biz Background Competent Synergies Pvt Ltd (CSPL) formerly Competent Surveyors was established in 1995 as a captive service provider. It is a private limited company and operates in the ITeS/BPO segment. The company offers a wide range of outsourcing solutions and services across telecommunication, banking, financial sector and the entertainment industry. The services are broadly classified into BPO, call centre and manpower outsourcing services. Apart from this, CSPL through its sister concerns, Integrated Risk Insurance Brokers Ltd and Competent Finman Pvt Ltd offers insurance products and broking services respectively. The company has been accredited with ISO 9001: 2008 quality certificate. Service Offerings CSPL service delivery platforms are categorised into three main areas encompassing: 1. BPO The BPO service portfolio services comprises of Bulk Courier Services offered under bulk mail include express mail offered for envelope/ mails & small parcels, express-time bound mail provided for time sensitivity envelopes, urgent mail, bulk mail and fast mail offered for low priority mail. The company has a capacity to handle 32,000 packets daily and can be multiplied as per client requirements. Some of the prestigious clients are ICICI Bank, Tata Tele Sales and Spice Communications Pvt Ltd among others. Collections CSPL handles a varied kind of collection processes like tele collection, soft collection, drop box clearance, hand set retrieval, home pick up of payment and recovery under securitisation services. It offers tools and information to standardise processes and help clients to cost-effectively collect on past-due accounts, negative-status accounts or accounts requiring specific attention. Verifications Under verification services, the company offers field credit verification that authenticates the information given by the prospective applicant through a visit by an executive, document verification assures that documents meet their specified requirements and are complete & genuine and telephone verifications. Surveyors The company initially started operations under this area and later diversified into others areas of outsourcing. The surveyors and loss assessors business works majorly for leading insurance companies under the guidance of the Surveyors and Loss Assessors Committee, appointed by IRDA. CSPL offers services in marine insurance, fire insurance and other miscellaneous insurance like loss of profit, cash in transit, flood, etc. New India Assurance Company Ltd, Oriental Insurance Company Ltd, National Insurance Company Ltd and United India Insurance Company Ltd are some of the prominent clients.

S Tandon Chairman
Executive Speak Evolving sustainable business models in the ITeS/BPO industry One of the biggest challenges for the ITeS and BPO industry is the fact that annual wage inflation in markets such as India is in the low teens, while clients expect to pay modest low single digit price hikes in line with developed countries inflation. Hence, BPO firms try to bridge this gap by focusing on improving productivity and capturing the resultant economic gains via non-Full Time Equivalent (FTE) based pricing structures, which often focuses on Outcome/Usage, vs. the classic headcount-based Time and Materials (T&M) model. Clients benefit from such non-linear, outcome based pricing, as it enables them to have a more variable cost structure. And such non-linear pricing models encourage vendors to be more efficient in utilizing resources. However, non-linear pricing strategies could increase capital intensity and risk profile for the vendors, as they would have to bear the risk that actual efforts required to deliver the contracted volumes may be more than initially estimated. The implementation of these models requires clients to have mature service management processes and the relevant metrics to measure unit-of-work-based models. So these models suit best for large scale and mature processes, and may have limited applicability for small headcount or fast changing processes. However, the linear nature of the mainstream ITeS business is expected to continue for some time. Sustaining revenue growth would continue to depend on the ability of vendors to hire and train skilled resources on increasingly larger scale. Thus, supply side management has been and will likely remain a competitive differentiator in the market. 18

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Indias Top ITeS and BPO Companies 2011 2. Call Centre CSPL provide high quality, value added contact center services to major telecom service providers in the Northern belt and to leading private & nationalised banks. The company offers integrated remote support services comprising of customer care and technical support through multiple communication channels, backend transaction processing, outbound collections and telemarketing. These contact centres are spread across cities like Chandigarh, Mohali, Delhi and Jammu among others. 3. Manpower outsourcing Under this service, CPSL supplements temporary, permanent and contractual staffing solutions to sectors like telecom and BFSI. The company offers online support in form of online salary slip & online tax card; statutory compliances comprising of insurance cover, joining report & handling of PF, gratuity; ready manpower services like training, identifying resources and learning curve advantage such as flexibility in hiring and cost & time saving services among others. Operational Highlights As on Mar 31, 2011 the total income of the company stood at Rs 515.8 mn. CSPL had headcount strength of 4,983 employees with seating capacity of 2,500 seats as on June 30, 2011. The company has its presence felt across cities like Punjab, Chandigarh, Haryana, Himachal, Delhi and J&K. It has its contract centres located in Chandigarh, Mohali, WB, Bihar, Gujarat, Rajasthan, MP, Chhattisgarh, Maharashtra & Goa, AP, TN and Kerala. Future Plans In the near future, CSPL plans to increase its employee count by recruiting around 1,001-1,500 employees and also plans to expand in Tier II & Tier III cities. Further, the company plans to explore new areas such as healthcare, banking, non-voice & backend activities, travel & tourism and sales among others. In addition, the company is also resolved to manage 3,000 seats at IT Park, Mohali by the end of CY11. Manpower 4,983 Total Income (Rs Mn) 515.8 Major Locations Delhi, Others (Jalandhar, Ludhiana) Key Personnel Chairman S Tandon Director HS Khurana Director - Operations V Grover Major Service Lines BPO Major Verticals BFSI, Media, Publishing & Entertainment, Telecommunication

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Indias Top ITeS and BPO Companies 2011

Computer Age Management Services Private Limited

New No.10, Old No,178, M.G.R.Salai, Numgambalkam, Chennai - 600034, Tamil Nadu Tel: 91 44 39115500; Fax: 91 44 42032952; Email: [email protected], Website: www.camsonline.com About the Company Computer Age Management Services Pvt Ltd (Cams) is a JV company between the HDFC Group, Advent International Corp and Acsys Software India Pvt Ltd. It commenced its business as a software development house in the year 1988. Later in 1990, it extended into capital market transaction processing. Currently Cams offers comprehensive package of services to many mutual fund houses in India. Its service portfolio includes transfer agency services, customer care services and software services. It operates with a network of 222 services centers across India and four back offices; three in Chennai and one in Coimbatore. Major Services Offered Contact Center, Customer Care, Data Capture/Management, Document Management, Email Support, Insurance Claim Processing, Tele-Marketing, Mutual Fund Registrar, Transfer Agency Major Verticals BFSI,Government Major Service Lines BPO President & CEO NK Prasad Manpower 1,001-5,000 Total Income (Rs Mn) 101-500 Major Locations Chennai, Others (Coimbatore)

D&B D-U-N-S: 67-750-8520

Consumer Sketch Information Private Limited

About the Company Consumer Sketch Information Pvt Ltd (CSI) was established in 2005. The company provides data management services to its clients spread across the US, Europe, Australia and Asia. CSIs services span online data entry, offline data entry, hand written data entry, image entry services, airline reservation system, billing, banking transactions, customer master files. In addition to ITeS services, CSI provides website design, flash web design, flash animation design and services in enterprise content management, content management system and scanning. CSI also offers software development services covering outsourced product development, game development, application maintenance and independent software testing. Major Services Offered Data Entry, Data Processing, Scanning, Document Management, Website Design, Software Development Major Verticals BFSI, Airlines, Others (Billing, Customer master files, Stock updates)

D&B D-U-N-S: 65-058-3029

301-302 Shiv Shakti Complex, 84, Sampatrao Colony, Alkapuri, Baroda - 390007, Gujarat Tel: 91 265 6643214; Fax: 91 265 6643239; Email: [email protected]; Website: www.consumer-sketch.com Major Service Lines BPO Director A Thakkar Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Baroda)

Convergys India Services Private Limited

About the Company Convergys India Services Pvt Ltd (Convergys India) was established in 2001. Convergys is among the leading companies in relationship management delivering a broad range of customer solutions, backed by technology, business analytics and consulting services that help create valuable relationships between its clients and their customers. The company has its global headquarters in Cincinnati, Ohio and has 67 customer contact centres and other facilities in the US, Canada, Latin America, Europe, the Middle East and Asia. The companys delivery centers in India are spread across Bengaluru, Mumbai, New 20 Delhi and Pune. Major Services Offered Card/ Cheque Processing, Contact Centre, Customer Care, Email Support, Insurance Claim Processing, Document Management, Technical Support, Business Research Major Verticals NA

D&B D-U-N-S: 91-861-7189

DLF Atrai, Jacaranda Marg, DLF City Phase 2, Gurgaon - 122002, Haryana Tel: 91 124 4713200; Fax: 91 124 4713090; Email: [email protected]; Website: www.convergys.com Major Service Lines BPO, KPO Vice President & MD H Talwar Manpower 11,500 Total Income (Rs Mn) NA Major Locations Mumbai, Pune, Bengaluru, Gurgaon

Indias Top ITeS and BPO Companies 2011

CorpOne Staffing Solutions Private Limited

43, Asbestos Staff Colony, Opposite Food World, Kharkana, Secunderabad - 500026, Andhra Pradesh Tel: 91 40 27893268; Fax: 91 40 27892484; Email: [email protected]; Website: www.corpone.co.in About the Company CorpOne Staffing Solutions Pvt Ltd (CorpOne) is a provider of BPO services in India. The company offers BPO services like outbound/inbound telecalling, collections support; HR solutions like temp staffing, & permanent staffing; back-end operations and data management services like transaction & data processing, document scanning & warehousing. CorpOne offers various technical support services through its six offices spread across India. It also has an overseas office in the UK. The company lists Vodafone, Aircel, Reliance, GE, Bajaj, HDFC Bank, Cholamandalam, Citibank and HSBC as its major clients. Major Services Offered Outbound Telecalling, Inbound Telecalling, Technical Support, Patient Support Counseling, Manpower Outsourcing, Receivables Management, Non Voice Transaction Processing, Data Processing, Document Scanning & Warehousing Major Verticals BFSI, Telecommunication, Automotive, Utility, Media, Publishing & Entertainment

D&B D-U-N-S: 91-566-5844

Major Service Lines BPO Managing Director YV Giri Manpower 151-500 Total Income (Rs Mn) NA Major Locations Mumbai, Delhi, Bengaluru, Others (Hyderabad, Bhubaneshwar, Coimbatore)

Cosmic IT Services Private Limited

About the Company Cosmic IT Services Pvt Ltd (Cosmic IT) was established in 2000. The company offers IT and ITeS solutions in the area of financial accounting, book keeping, taxation, payroll and other allied areas for Asia Pacific, US and the UK markets. Cosmic IT also offers customized IT-based solutions and services. The companys products include Paperless Overnight, a workflow management system; FNN, an application providing online business and finance video news; Statmed, a web based keyboard oriented application for doctors to maintain patient records. Major Services Offered Financial accounting, Tax compliance, Payroll administration, Mortgage loan processing & commercial underwriting, Data processing services, Inbound & Outbound call centers services, Banking services Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Manufacturing, Government, Defense, Energy, Utilities, Logistics & Transportation, Airlines, Media, Publishing & Entertainment, Telecommunication, Education, Construction, Retail & Distribution, Healthcare

D&B D-U-N-S: 65-008-8615

No - 155, 6th Main, Phase - 2, 2nd Stage, Mahalaxmipuram, Bengaluru - 560086, Karnataka Tel: 91 80 23190770/23593288; Fax: 91 80 23597568; Email: [email protected]; Website: www.cosmictechnologies.biz Major Service Lines BPO Chief Executive Officer R Kumar Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Bengaluru

CRM Services India Private Limited

220, First Floor, Vinoba Puri, Lajpat Nagar-II, New Delhi - 110024, Delhi Email: [email protected]; Website: www.teleperformance.com About the Company CRM Services India Pvt Ltd (CRM Services) is a part of France based Teleperformance Group which was established in the year 1978. CRM Services started its Indian operations in 2001. CRM Services provides a full suite of outsourcing solutions including customer service, customer acquisition, tech support, debt collection among others to its clients spread across several verticals such as BFSI, Manufacturing and Telecommunications. The Teleperformance Group has its headquarters in Paris with presence in more than 50 countries. In India, the company three delivery centres with one each in Jaipur, Indore and Gurgaon. Major Services Offered Customer Service, Customer Acquisition, Tech Support, Debt Collection Major Verticals BFSI, Telecom, Manufacturing

D&B D-U-N-S: 91-582-1952

Major Service Lines BPO Chief Executive Officer & MD S Mehta Manpower 1,001-5,000 Total Income (Rs Mn) NA Major Locations Gurgaon, Others (Jaipur, Indore)

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Indias Top ITeS and BPO Companies 2011

Cross-Tab Marketing Services Private Limited

Unit No. 201 B, 2nd Floor, Silver Metropolis, Goregaon (E), Mumbai - 400063, Maharashtra Tel: 91 22 40682822; Fax: 91 22 40682899; Website: www.cross-tab.com About the Company Cross-Tab Marketing Services Pvt Ltd (Cross-Tab) was established in the year 2000. The company provides a high range of market research and analytics solutions to its clients. Cross Tab services includes end-to-end management of multinational market research projects, online and CATI data collection in 65 countries, outsourcing services for major market research processes, secondary research and business analysis, sample procurement and building and managing respondent panels. The company provides service in market research process outsourcing which includes survey programming, data processing, panel and field management etc. The Company operates from three delivery centers located in India. Major Services Offered Market Research & Analysis Major Verticals BFSI, Consumer Goods, Telecommunication, Healthcare

D&B D-U-N-S: 85-884-5112

Major Service Lines KPO Chief Executive Officer K Mehta Manpower 450 Total Income (Rs Mn) 501-1,000 Major Locations Mumbai, Bengaluru

Cyber Futuristic India Private Limited

D - 61, Chomu House, C - Scheme, Jaipur - 302001, Rajasthan Tel: 91 141 2770439/40; Fax: 91 141 2770425; Email: [email protected]; Website: www.cyfuture.com About the Company Cyber Futuristic India Pvt Ltd (Cyber Futuristic) is one of the leading IT and ITeS company, established in Aug 2001. The company offers a host of BPO, KPO and eLearning services globally. Cyber Futuristic specialises in innovative software and web solutions, E-business consulting, knowledge management, customised CRM architecture and related services. It offers various delivery model options such as flexible mix of on-site, off-site, near-shore and offshore. The company derives majority of its revenue from the US region. Cyber Futuristic plans to expand its delivery centres in India at Jaipur, Kolkata, Bengaluru, Mumbai and Chennai and overseas at New York and London. Major Services Offered B2B Lead Generation, Customer Care, Email Support, Tele-Marketing, Contact Centre, Technical Support, Strategy Consulting, Market Research & Analysis, Content Management Major Verticals BFSI, Telecommunication, Retail & Distribution, Energy, Utilities, Consumer Goods, Education

D&B D-U-N-S: 67-744-7132

Major Service Lines BPO, KPO, eLearning Chief Executive Officer A Bairathi Manpower 350 Total Income (Rs Mn) Less than 100 Major Locations Noida, Others (Jaipur)

Cyber Infrastructure Private Limited

307, Vidhyapati, 17 Racecourse Road, Indore - 452001, Madhya Pradesh Tel: +1 4087051160; Fax: +1 4086495290; Email: [email protected]; Website: www.cisin.com About the Company Cyber Infrastructure Pvt Ltd (CIS) operates in the IT services, ITeS/BPO and software products segments. Its key service lines of operations include BPO and KPO. The company offers business and technology consulting, application services, systems integration, product engineering, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services and BPO services. The companys major chunk of business comes from offshore software development and call center services. Major Services Offered Application development, Hire developers, Web design & development, PPC internet marketing, Search engine optimization, Game design, Flash animation, 3D animation, Contact centre solutions, Technical Support, Virtual assistant services, Telemarketing service Major Verticals BFSI, Education, Automotive, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunication, Manufacturing, Others (High Technology, Life Science)

D&B D-U-N-S: 67-594-1950

Major Service Lines BPO, KPO, Others Founders & Directors A Pareek A Agarwal K Kundal Manpower 151-500 Total Income (Rs Mn) NA Major Locations Others (Indore)

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Indias Top ITeS and BPO Companies 2011

Damco Solutions Private Limited

About the Company Damco Solutions Pvt Ltd (Damco) was established in 1996 and offers IT and ITeS solutions and services in India, US, UK, Luxembourg and Australia. The company offers business & technology solutions such as web application development, product engineering services, enterprise integration solutions and mobile-based custom applications. In addition, it also offers document & data processing, prepress & content management, xml services and resume processing services under its BPO offerings. Furthermore, it offers software and solutions including solutions for integration, mobile application, business intelligence (BI), enterprise and enterprise content management (ECM). Major Services Offered Product engineering services, Migration Services, Testing Services, BPO services, Managed Services, Application Development, Integration Solutions, Mobile App, BI solutions, ECM, Enterprise Solutions Major Verticals Automotive, Education, Energy, Utility, Government, Healthcare, BFSI, Manufacturing, Media Publishing & Entertainment, Telecommunication, Logistics & Transportation, Travel & Tourism

D&B D-U-N-S: 86-417-5204

Plot No - 108, Sector - 31, HSIDC, Industrial Complex, Faridabad - 121008, Haryana Tel: 91 129 4191000; Fax: 91 129 4191020; Email: [email protected]; Website: www.damcogroup.com Major Service Lines BPO Managing Director D Gupta Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Faridabad, Chandigarh, Hyderabad)

Data Infosys Limited

Station Road, Durgapura, Jaipur - 302018, Rajasthan Tel: 91 141 2554971/0; Fax: 91 141 2554972; Email: [email protected]; Website:www.datainfosys.net About the Company Data Infosys Ltd (DIL) was established in 1999in Rajasthan and operates in the ITeS/ BPO segment. The companys wide range of services include internet access, business email solutions, email security service, call center services, hosting solutions, website development, software development and consultancy, IT education and services, power utility consumer billing and revenue management services among others. DIL also offers e-governance to the public sector. It caters to various verticals like BFSI, government, travel & tourism, energy etc. Major Services Offered Internet Access, Hosting Solution, Website Development, Software Development & Consultancy, Domain Registration, Call Center, IT Education Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Manufacturing, Government, Defense, Energy, Utilities, Logistics & Transportation, Airlines, Media, Publishing & Entertainment, Telecommunication, Education, Construction, Retail & Distribution, Healthcare

D&B D-U-N-S: 91-562-8599

Major Service Lines BPO Managing Director A Kumar Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Rajasthan)

Data Marshall Private Limited

About the Company Data Marshall Pvt Ltd (Data Marshall) was established in India in 2002. It operates in the ITeS/BPO segment as a third party service provider. The company primarily caters to healthcare sector offering services such as healthcare analytics and cost containment services among others. Data Marshall also provides value based process services in the areas of legal and market research domain. The company derives majority of its revenues from the US markets. Data Marshall plans to expand its delivery centres overseas at US midwest and in India at Kurnool, AP. Major Services Offered Insurance claim processing, Payroll processing, Data Capture/Management, Foreign language translations, Human resource services, Market research & analysis, healthcare analytics & cost containment services, Document drafting, Legal transcription, Intellectual property rights Major Verticals Healthcare, Media, Publishing and Entertainment, Others (Human Resources Management, Legal, Finance and Accounts)

D&B D-U-N-S: 86-380-8760

8-3-1013/1, Srinigar Colony Main Road, Hyderabad - 500038, Andhra Pradesh Tel: 91 40 66445121; Fax: 91 40 23742803; Email: [email protected]; Website: www.datamarshall.com Major Service Lines BPO, KPO, LPO Director GLN Prasad Manpower 353 Total Income (Rs Mn) 101-500 Major Locations Others (Hyderabad)

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Indias Top ITeS and BPO Companies 2011

Data Q & S Systems India Private Limited

About the Company Data Q & S Systems India Pvt Ltd (DQSS) based in Chennai, is a BPO service provider offering data management & processing solutions in India and abroad. The company has been offering data and forms processing solutions to several BPO players in India. DQSS handles mass document preparation, scanning process, data capture processing and data entry processes. Converting hardcopy contents into value-added, searchable documents and processing data from scanned images or from physical documents are DQSS key service lines. The company also develops software tools/structure depending upon the client requirement. Major Services Offered Health Claims Sorting & Scanning, Dental Forms, Pharmacy Bills, Product Registration Cards, Warranty Application Forms, Discount Coupons, Mutual Fund Application Forms, Document Preparation, Data Capturing, Form Filling, Scanning, Data Analysis, Reporting, Warehousing, Software Development, Development of Custom Tools, Document Coding, ReNumbering & Re-Keying Major Verticals Healthcare, Government, BFSI

D&B D-U-N-S: 67-611-1135

Old No I-138, New No19, Vinayagapuram 1st Main Road, M.M.D.A. Colony, Arumbakkam, Chennai - 600106, Tamil Nadu Tel: 91 44 43183141; Email: [email protected]; Website: www.dqss.co.in Major Service Lines BPO Managing Director Hariharan Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai

Deccan iServices Private Limited

About the Company Deccan iServices Pvt Ltd (Deccan iServices) was established in India in May 2004. Deccan iServices offers BPO solutions, application services and IMS through global engagement model which combines local, senior with the cost, scale and quality advantages of off-shore operations. Its portfolio of BPO services comprise of back office services such as credit card, mortgage and loans processing. In addition, it also offers inbound and outbound call services. The company caters to the US and Asian markets. In the near future, it plans to expand and set up delivery centres based at Tiruchirappalli (Trichy), Salem and Tirunelveli in TN. Major Services Offered Back Office Services, Contact Center Solutions, Application Development, Applications Maintenance & Support, Testing & QA Outsourcing, IT Consulting, Infrastructure Services, BPO Product Services Major Verticals BFSI

D&B D-U-N-S: 91-657-8690

Plot No 12-C/1, Third Cross Road, South Phase, TVK Industrial Estate, Guindy, Chennai - 600032, Tamil Nadu Tel: 91 044 22253611/12; Email: [email protected]; Website: www.iservices.co.in Major Service Lines BPO Chief Executive Officer S Srihar Manpower 667 Total Income (Rs Mn) 101-500 Major Locations Chennai

DiacriTech Technologies Private Limited

46, Razak Garden Road, Arumbakkam, Chennai - 600106, Tamil Nadu Tel: 91 44 4289000, Fax: 91 44 42889088, Website: www.diacritech.com About the Company DiacriTech Technologies Pvt Ltd (DiacriTech Technologies) was incorporated in the year 1997. The company offers publishing services to books, journals and multimedia. DiacriTech has two offices in the US. The companys publishing solutions includes project management, page composition, illustrations/art services, language translation, indexing. Its BPO services segment includes data entry, forms processing, conference & medical transcription, data validation, web mining, outbound call centre, order processing, billing. It also offers consulting services which include solutions developed 24 to context sensitive reference tool, Word to In-design/3b2 to Word and customized web based publishing solution, flash animation with action scripting and CDROM publishing. Major Services Offered Data Capture/Management, Document Management, CBT/WBT Content Creation, Content Management, Course Designing & Modeling, Content Conversion, e-Publishing, Scientific Research/Abstraction Major Verticals Media, Publishing Education & Entertainment,

D&B D-U-N-S: 67-563-4615

Major Service Lines BPO, Others (ITeS) Executive Vice President G Rajamani Manpower 950 Total Income (Rs Mn) 101-500 Locations Chennai, Others (Madurai, Kottayam)

Indias Top ITeS and BPO Companies 2011

D&B D-U-N-S:

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Indias Top ITeS and BPO Companies 2011

DigiCall Teleservices Private Limited

D&B D-U-N-S: 65-058-4092 1510-11, Hemkunt Chambers, 89, Nehru Place - 110019, New Delhi Tel: 91 11 66295501; Fax: 91 11 66295556 Email: [email protected]; Website: www.digicall.in About the Company Established in 1992, DigiCall Teleservices Pvt Ltd (DigiCall) is a third party service provider in the ITeS and BPO industry. Formerly known as Pagepoint Services (I) Pvt Ltd, it was set-up for offering radio and paging services. Rebranded as DIGICALL in 2011, with sparkling new infrastructure in five of its 10 locations, high end IT infrastructure, and some fresh talent, it provides leading edge inbound, outbound, back office service solutions to its clients across multiple domains. At present, it operates from 10 cities across India with approximately 3,500 workstations. Having pan India presence in Tier 1, Tier 2 and Tier 3 cities across India, it enables to service a diverse customer base and provide customized service offerings. Over the years, the company has handled BPO operations for various private and public organisations namely, Airtel, Tata Teleservices, Vodafone, Videocon d2h, Videocon appliances, Kotak Insurance, Reva, PepsiCo and DTC. Digicall Global, a fully owned subsidiary, offers a range of inbound and outbound services to its US and UK clients. Business Profiles Digicall offers world-class BPO services that include inbound & outbound call centre services and back office solutions. The company specializes in the areas of customer care, sales, customer retention, collection and email support. It has presence in various industry verticals, like Telecom, BFSI, Retail, Travel and Hospitality. With domain expertise and experience in Telecom sector, it offers services to 3 of the Top 5 domestic telecom players in the country. BFSI has been identified as another thrust area where Digicall wants to leverage and grow its presence. New entrants in this space, especially foreign partners are in need of competent, compliance oriented & cost efficient strategic business partners to whom they can outsource important business processes. This is where, Digicall scores by virtue of having been an indigenous player in this space, who can act as an important intermediary for new entrants in B2B & B2C space. It also synergizes well with its existing businesses in telecom & devices space wherein, the company enjoys a huge distribution network along with a captive retail & institutional customer base. Digicall supports BFSI clients in 8 out of its 10 locations, which are equally spread out across all 4 regions of India - North, South, East and West. The knowledge of the needs of the regional customers, the management expertise and its world class infrastructure is one of the huge strengths of Digicall. Services DigiCall offers a wide spectrum of leading edge services to ensure optimal service experience for its customers. For telecom, BFSI, retail and travel & hospitality sector it provides a complete range of inbound and outbound call centre services. Its inbound service portfolio includes customer care, product information, complaint resolution, order taking, technical support, ticketing & reservations, PNR generation & modification etc. The company has developed an in-house tool for effective handling of technical support calls in the form of a Device Simulator. This is used across the telecom and d2h verticals, and is the finest in class in the domestic market.
26 Advertorial

S Batra Managing Director

Executive Speak Talent retention - Critical for long run growth and sustainability Employee retention, especially of the best and most desirable employees, is one of the key challenges today. Retention requires a competitive salary along with good benefits. However, retention of your best employees requires a whole lot more. Employee development, involvement and offering pay based on performance just get you started in your quest to retain your best. Employee turnover is expensive, disruptive and also impacts the morale of the other employees. However, it is preventable by offering market driven compensation, better than average employee benefits, workplace culture that appreciates and engages employees, flexible career options and knowledge sharing opportunities help to retain talented employees. Another crucial point is to solve employees grievances; ignoring employee complaints will only increase the problem. Controlling employee turnover helps in controlling training costs. Thus, in order to retain employees managers must meet the goals of the employees without losing sight of the organizations goals, thereby creating a win-win situation. Only happy and motivated employees can create a successful and sustainable organization. It is our duty as managers to create a congenial environment.

Indias Top ITeS and BPO Companies 2011 While the outbound services offered by the company includes telemarketing, lead generation, retention calls, satisfaction surveys, sales promotion, bill payment reminders, collection calling, data verification etc. In addition, it also handles back offices processes such as data entry management and email support services. For its global business, Digicall offers its clients services for customer care, collections, billing & coding, outbound support and back-office support services among others. Network As on June 30 2011, the company operated through 10 delivery centres in India spread across various cities including Delhi, Mumbai, Kolkata, Pune, Noida, Bengaluru, Ahmedabad, Hyderabad, Ranchi and Bhubaneshwar. In near future, the company intends to increase its network presence by opening more delivery centres in Tier II and Tier III cities. HR Initiatives DigiCall has a unique and carefully drawn career development plan for its employees. It offers every employee with horizontal and vertical growth opportunities. A periodically identified and development training is provided to its employees Its multidimensional training programs emphasize on competency development and help provide all rounded growth. It believes learning is a continuous phenomenon and smartly designed training programs would help its employees to excel at work. Technology Its latest technological advancement consists of Avaya CM 6 along with Nice Loggers over a sophisticated MPLS network. The centralized CMS reporting enhances its capability to monitor, manage and take dynamic business decisions by many folds. Additionally, the solution features high-availability of all critical elements, redundant servers, high-end UTM firewalls, Layer 3 based redundant networks and NMS for real-time & historical monitoring. It has also developed client specific requirements using technologies from Coral, Cube & Techinfo. Clientele DigiCall predominantly caters to the domestic market. Its clientele are spread across diverse industry verticals such BFSI, retail & distribution, consumer goods and telecommunications. It clientele includes some prominent companies like Airtel, Tata Teleservices, Kotak, Vodafone, Videocon group, PepsiCo, Eureka Forbes and Reliance Communications. Major Service Lines BPO Major Verticals BFSI, Government, Consumer Goods, Utilities, Telecommunications, Retail & Distribution, Healthcare and Cards Manpower 3,415 Total Income (Rs Mn) 101-500 Major Locations Delhi, Mumbai, Kolkata, Pune, Noida, Bengaluru, Ahmedabad, Hyderabad, Ranchi and Bhubaneshwar Key Personnel Managing Director Sunil Batra Chief Operating Officer Ashwini Beri

DigiCall building Advertorial

DigiCall at work 27

Indias Top ITeS and BPO Companies 2011

DiTech Process Solutions Private Limited

Solaris 1,6th Floor, F Wing, Opp L&T Gate No-6, Sakivihar Road, Powai, Mumbai - 400072, Maharashtra Tel: 91 22 40663600; Fax: 91 22 40663601; Email: [email protected]; Website: www.ditechps.com About the Company DiTech Process Solutions Pvt Ltd (DiTech) was established in 2005. It was formerly known India Book House Process Solution which was an extended arm of India Book House Group. In May 2010, the name acquired its current name. DiTech is one of the leading BPO and KPO company providing end-to-end solutions including integrated publishing services, production, conversion and filing of compliance documents and legal process outsourcing services. It operates with its delivery center located in Mumbai, Maharashtra. It also operates sales offices in US. Major Services Offered Legal and Business Research, e-publishing, Intellectual Property Asset Management, Document Drafting, Conversion Services, ebook Conversion & Creation, Document Coding, Document Review, Electronic Data Gathering, Analysis of Data Major Verticals BFSI, Logistics & Transportation, Education, Travel & Tourism, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunications, Healthcare, Manufacturing

D&B D-U-N-S: 85-951-3241

Major Service Lines BPO, KPO, LPO, eLearning Founder & CEO N Ahmed Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Mumbai

DPS Technologies India Private Limited

About the Company DPS Technologies India Pvt Ltd (DPS Technologies) is a captive ITeS/BPO company offering both BPO and KPO services. The company is part of the DPS Group of Companies that offers software development, content conversion, website development & maintenance, scanning & digitization (CAD), application testing, and other IT enabled services. DPS Technologies is one of the premier outsourcing partner for the US, UK, Canada, Philippines and South East Asia market. The primary business areas of the company include data entry services, software development and website & internet marketing. Under the data entry services, the company offers data entry, typography, database management, online typing and virtual assistants among others. Major Services Offered Data Entry, Software development, Website & Internet Marketing Major Verticals NA

D&B D-U-N-S: 91-819-0042

Phase 2, 4th Floor, B-Wing, Nam Complex, Block M, New Alipore, Kolkata - 700053, West Bengal Tel: 91 33 23994638; Fax: 91 33 24000554; Email: [email protected]; Website: www.dps-advantage.com Major Service Lines BPO, Others Chairman & MD DK Burman Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Delhi, Kolkata, Others (Silligudi)

Drish Infotech Limited

Plot No - 390, Industrial Area, Phase - I, Panchkula, Chandigarh - 134109, Punjab Tel: 91 172 2665653; Fax: 91 172 2623568; Email:[email protected] ; Website: www.drishinfo.com About the Company Drish Infotech Ltd (Drish) was established in 1999 in Chandigarh and is engaged in providing IT solutions and software development globally. Drish also offers application development, application maintenance, web design, offshore development, ERP implementation in its service portfolio. Its clientele includes Punjab Pollution Control Board; Govt of Punjab, Park Inn Hotel, Bajaj Travels, A and B Foundry, Sleep Diagnostic Hospital, Maynard, Hetrosys LLC and EMCAS International Pty Ltd, Australia. It has an international presence with an office in the US. 28 Major Services Offered Medical Transcription, Document Management, CAD designing, 2D/3D modeling, IVR based Services, Message Based Services, Content Management, Business Process Management, Website Design, Application Maintenance, Remote Database Monitoring, Systems Integration Migration/Conversion/Porting, E-commerce and E-transformation, Web Applications. Major Verticals Government, Education, Telecommunication, Healthcare, Travel & Tourism, Manufacturing, Retail & Distribution

D&B D-U-N-S: 67-592-0986

Major Service Lines BPO, EPS Managing Director H Kumar Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Chandigarh)

Indias Top ITeS and BPO Companies 2011

DSM Soft (P) Limited

No 1, 15th Cross Street, Shastri Nagar, Adyar, Chennai - 600020, Tamil Nadu Tel: 91 44 24913878; Fax: 91 44 24910847; Email: [email protected]; Website: www.dsmsoft.com About the Company DSM Soft (P) Ltd (DSM Soft) was incorporated in 1991 is a third party service provider in geospatial, engineering and publishing support domains. Broadly, the services offered are mapping, utility mapping and image services in the geospatial segment; mechanical and structural detailing in engineering services and pre-editing, book/journal designing, template preparation & graphic service through the e-publishing division of DSM Soft. In addition, it also offers Traccia, a GPS based vehicle tracking solution that provides real time monitoring of vehicle movements. Major Services Offered Copy Editing, Book & Journal Designing, Composition, Multilingual Composition, Illustration, Indexing, XML/SGML conversion, eBook Creation, Project Management, Data Conversion & Processing, Form Processing, Data Migration, Design Support, Value Engineering, Animation & Simulation services, GIS Data Services, Photogrammetry Services, GIS Application Development Services Major Verticals Manufacturing, Government, Energy, Utilities, Logistics & Transportation, Media, Publishing & Entertainment, Healthcare

D&B D-U-N-S: 91-534-8977

Major Service Lines BPO, EPS, Others Managing Director R Ananthakrishnan Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Chennai, Others (Trichy, Pondicherry)

Eben Telecom Private Limited

About the Company Eben Telecom Pvt Ltd (Eben) was established in 1995 in Kochi, Kerala. The company provides BPO services including contact center management, back office management, infrastructure management, housekeeping services and call center training. Eben assists its clients in customer acquisition, customer transaction building and customer relationship management. Apart from Eben, its group of companies include Eben Teleservices Pvt Ltd, Eben Technologies Pvt Ltd, Ebenzer Associates. Eben lists Vodafone, Airtel, HSBC, Standard Chartered, Sun Direct, Federal Bank, Tata Docomo as their major customers. Major Services Offered Inbound Customer Care, Outbound Telecalling, Data Entry, Mobile Messaging and Marketing, Two Way Messaging, Automated Outbound Dialers, House Keeping Services, Call Centre Training. Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunication, Healthcare, Manufacturing

D&B D-U-N-S: 92-301-3499

C-1, 3rdFloor, Mather Square, Opposite North Railway Station, Kochi - 682018, Kerala Tel: 91 484 2390001; Fax: 91 484 2395856; Email: [email protected]; Website: www.ebentelecom.com Major Service Lines BPO Managing Director S Thomas Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Others (Kochi)

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Indias Top ITeS and BPO Companies 2011

eClerx Services Limited

D&B D-U-N-S: 91-798-9501 29, 1st Floor, Sonawala Building, Bank Street, Fort, Mumbai - 400023, Maharashtra Tel: 91 22 4094 3000; Fax: 91 22 6614 8655; Email: [email protected]; Website: www.eclerx.com Background eClerx Services Ltd (eClerx), founded in the year 2000 is one of the leading third party Knowledge Process Outsourcing (KPO) focused firms in India. eClerx offers a wide range of financial and sales & marketing (S&M) services such as financial analysis, business research, B2B lead generation and market research & analysis services globally from its deployment centers based in India. The company came out with its Initial Public Offer (IPO) in December 2007 and subsequently its equity shares were listed on the National Stock Exchange of India Ltd (NSE) and the Bombay Stock Exchange Ltd (BSE) w.e.f December 31, 2007. It has been accredited with various quality certifications over the years such as ISO 27001:2005 for information security, CMMI Level 3 for software services and PCMM Level 3 for human resources practices. Service Offerings Financial Services eClerx clients include some of the largest banks in the world as well as buyside institutions. Consulting: eClerx offers consulting services to its clients such as reviewing their current processes and identifying gaps, making recommendations for streamlining, project management and business analysis services. Front, Middle, Back Office Services: The company provides full trade life cycle management services including trade booking/enriching, documentation & external validation, clearing, settlements & clearing and exposure management. Risk Management: eClerx designs and operates processes that mitigate the effects of operational risk of its clients. It offers legal contract review and reconciliation services, risk reporting & compliance related services. Reference Data Management: This involves management of sourcing, normalizing, cleaning, and regulatory compliance of client, pricing and taxonomy data. Finance and Accounting: eClerx offers various accounting support services such as Basel-II compliance, product control, expense l and accounts payable management services. Ancillary Services: eClerx offers specialized services such as systems migration, metrics design and software design & development. Sales and Marketing Services eClerx powers the operations of the S&M divisions of some of the largest Fortune/Financial Times/Internet Retailer 500 scale companies globally. It works with over 30 global Fortune 500 scale clients including worlds leading high-tech and industrial manufacturing & distributors, interactive media & entertainment, software vendors, travel & leisure and financial services companies. Web and eCommerce Operations Support: Under this eClerx offers services such as content management & publishing, promotion content management, customer experience analysis, online advertising support, voice of the customer (VoC) & social media support, paid search keyword and optimization. Data Management Services and Reporting: eClerx offers precise data for a wide range of processes across sales and marketing divisions and beyond. It involves lead and bid management, sales and customer relationship

PD Mundhra Co-founder & ED

Executive Speak Evolving sustainable business models in the ITeS/BPO industry One of the biggest challenges for the ITeS and BPO industry is the fact that annual wage inflation in markets such as India is in the low teens, while clients expect to pay modest low single digit price hikes in line with developed countries inflation. Hence, BPO firms try to bridge this gap by focusing on improving productivity and capturing the resultant economic gains via non-Full Time Equivalent (FTE) based pricing structures, which often focuses on Outcome/Usage, vs. the classic headcount-based Time and Materials (T&M) model. Clients benefit from such non-linear, outcome based pricing, as it enables them to have a more variable cost structure. And such non-linear pricing models encourage vendors to be more efficient in utilizing resources. However, non-linear pricing strategies could increase capital intensity and risk profile for the vendors, as they would have to bear the risk that actual efforts required to deliver the contracted volumes may be more than initially estimated. The implementation of these models requires clients to have mature service management processes and the relevant metrics to measure unit-of-work-based models. So these models suit best for large scale and mature processes, and may have limited applicability for small headcount or fast changing processes. However, the linear nature of the mainstream ITeS business is expected to continue for some time. Sustaining revenue growth would continue to depend on the ability of vendors to hire and train skilled resources on increasingly larger scale. Thus, supply side management has been and will likely remain a competitive differentiator in the market. 30

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Indias Top ITeS and BPO Companies 2011 management (CRM) data enrichment, order management support and business performance reporting. Competitive Pricing and Benchmarking: The company creates comprehensive automated competitive price data capture programs that facilitates deeper competitive insights. It has continuously developed and evolved its proprietary web mining platform and tools and presently mines over 1,500 commercial websites globally on a daily basis. The broad array of services offered includes price and catalog benchmarking, product matching and category analysis, competitor benchmarking, integrated pricing solutions and pricing recommendations. Analytics and Business Intelligence: eClerx delivers web, predictive and market analytics services. It also provides channel and vendor management, customer segmentation and scoring, customer analytics and campaign management services. Quality, Compliance and Governance: The company also offers online Business-to-Consumer (B2C) and Business-to-business (B2B) quality assurance programs, vendor funding compliance and rebate management services and Channel & Brand compliance and reporting. Digital Business Process Consulting: Digital business process consulting services involves discovery analysis, future state process recommendations, process transition management and best of breed process benchmarking. Major Service Lines BPO, KPO, LPO, eLearning, Others (Supply Chain Management) Major Verticals BFSI, Travel & Tourism, Manufacturing, Media, Publishing & Entertainment, Telecommunication, Retail & Distribution, Healthcare, Others Manpower 4,000 Total Income (Rs Mn) 3,421 Major Locations Mumbai and Pune Key Personnel Chairman VK Mundra Co-founder & ED PD Mundhra Co-founder & Director Anjan M Managing Principal - Financial Services Alberto C Managing Principal S&M Services Scott H Principal - Financial Services Sandeep D Principal - S&M Services Hoshi M Principal - Corporate Finance Rohitash G Principal - HR & Admin Kishore P Principal - Technology Services Sanjay K

Operational Highlights As on March 31, 2011 the total income of eClerx from Indian operations stood at Rs 3,661 mn of which the ITeS and BPO operation contributed more than 90% at Rs 3,421 mn. During FY11, the company derived 100% of its revenue from the exports markets, with the US region contributing nearly 60%. As on June 30, 2011 eClerx had headcount strength of 4,000 employees. It has five state of-the-art delivery centres in India located at Mumbai and Pune, with a combined seating capacity of around 3,548. eClerx also has sales offices based at Austin (Texas), New York and London. In the near future, eClerx plans to increase its employee count by recruiting more than 2,000 employees and also intends to set up a new delivery center based in Pune, Maharashtra. Recent Initiatives eClerx continues to invest in developing world class delivery centres. During FY11, its 44,100 sq ft delivery centre at Airoli in Navi Mumbai with seating capacity of more than 500 people got operational. eClerx recently acquired membership of Web Analytics Association and Shop.org retaining the existing memberships with NASSCOM, IR (Internet Retailer), and PPS (Professional Pricing Society). eClerx recently added on-site support and client engagement presence across San Francisco (CA), Singapore and Dalian thus increasing the sales footprint.

eClerx Delivery Centre - Pune Advertorial

eClerx Delivery Centre - Mumbai 31

Indias Top ITeS and BPO Companies 2011

Elsner Technologies Private Limited

T- 6/7, Shubh Complex, Near Rajasthan Hospital, Shahibaug, Ahmedabad - 380004, Gujarat Tel: 91 79 22860172; Email: [email protected]; Website: www.elsner.in About the Company Elsner Technologies Pvt Ltd (ETPL) was established in 2007 as a global software development, IT and ITES/ BPO consulting company. ETPL offers SEO positioning services, BPO/KPO services, web development and mobile application services. The SEO positioning services comprises of link building, pay per click marketing, search engine and social media marketing whereas the web development services contains open source solution, custom PHP and website designing facilities. It also provides mobile application to ipad, blackberry etc. During FY11, the company generated maximum revenues from the export market. ETPL also plans to expand delivery centres in both the domestic and the global market. Major Services Offered B2BLead Generation, Customer Care, Data Capture/Management, HR Services, Technical Support, eCRM, Market Research & Analysis, CBT/WBT Content creation Major Verticals Travel & Tourism, Automotive, Consumer Goods, Government, Logistics & Transportation, Media, Publishing & Entertainment, Telecommunication, Education

D&B D-U-N-S: 86-420-8288

Major Service Lines BPO, KPO Director H Shah Manpower 250 Total Income (Rs Mn) NA Major Locations Others (Ahmedabad)

EmPower Research Knowledge Services Private Limited

Ozone Manay Tech Park, 3rd Floor, Block B, Kudlu Gate, Hosur Road, Bengaluru - 560068, Karnataka Tel: 91 80 40205300; Fax: 91 80 41698306; Email: [email protected]; Website: www.empowerresearch.com About the Company EmPower Research Knowledge Services Pvt Ltd (EmPower) was established in 2004. It is a captive ITeS/BPO service provider. The company offers integrated media and business research solutions to its clients. Media solutions comprises of data management, media monitoring, media management and social media research. EmPower has its field offices spread across Cincinnati, New Jersey, San Francisco and London. The company derives majority of its revenues from the US region. During 2011, the company started an innovation center called Innobas and also launched a social media-based solution to identify, profile, track and map online influencers for healthcare and pharmaceutical industries. Major Services Offered Business Research, Market Research & Analysis, Retail Analytics Major Verticals BFSI, Travel & Tourism, Airlines, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Telecommunication, Healthcare, Manufacturing Major Service Lines KPO Managing Partners S Joshi, S Bakre, D Deb, K Han Manpower 270 Total Income (Rs Mn) 101-500 Major Locations Bengaluru

D&B D-U-N-S: 86-453-2260

e-Nxt Financials Limited

Ground Floor,Ujagar Infotech Park, opp. Deonar Bus Depot, Mumbai - 400088, Maharashtra Tel: 91 22 67627400; Fax: 91 22 67627490; Email: [email protected]; Website: www.e-nxt.com About the Company e-Nxt Financials Ltd (e-Nxt), a TATA Enterprise, was established in 2005. The company operates in the ITeS/BPO segment and offers end-to-end sourcing and managed services. Its services lines of operation include business process outsourcing, knowledge process outsourcing, legal process outsourcing and services related to banking and finance. Its services include finance & accounting, legal processing, operations, process consultancy, research & analytics, sales & marketing and voice support. The company has presence across various cities in India such as Mumbai, Delhi, Chennai, 32 Pune, Noida and Bengaluru. As on Jun 30, 2011 the company had 180 delivery centers located in India. Major Services Offered Finance & Accounting, Legal Processing, Operations, Process Consultancy, Research & Analytics, Sales & Marketing and Voice Support Major Verticals BFSI, Telecommunication, Manufacturing, Retail & Distribution, Automotive, Others (Hospitality)

D&B D-U-N-S: 67-588-4624

Major Service Lines BPO, KPO, LPO, Others Chief Executive Officer N Dalal Manpower 1,001-5,000 Total Income (Rs Mn) NA Major Locations Mumbai, Delhi, Chennai, Pune, Noida, Bengaluru

Indias Top ITeS and BPO Companies 2011

Epicenter Technologies Private Limited

About the Company Epicenter Technologies Pvt Ltd (Epicenter) was incorporated in 2000 and commenced operations in 2001. The company is one of the leading ITeS/BPO company offering customer contact centre services to its client. Epicenter provides both voice and non-voice services in the areas of collections, sales and customer service. Broadly, the services offered are divided into three heads namely, collection express services like early, late collection, skip tracing; rainmakers which includes telesales & telemarketing processes and ask me which offers tailor made customer services, processing systems & CRM solutions. Epicenter generates maximum revenues of around 60% from the export markets. Major Services Offered Collection services, Contact Centre, Customer Care, Tele-Marketing, CRM Major Verticals Travel & Tourism, Utilities

D&B D-U-N-S: 91-534-4758

Off 150 Feet Flyover Road, Salsar Business Park, Bhayander (W), Thane - 401101, Maharashtra Tel: 91 22 67582800; Fax: 91 22 66948896; Email: [email protected]; Website: www.epicentertechnologies.com Major Service Lines BPO, Others (IT services) Chief Executive Officer R Thankappan Manpower 1,001-5,000 Total Income (Rs Mn) NA Major Locations Mumbai

exl Service.com (India) Private Limited

About the Company exl Service.com (India) Pvt. Ltd. (EXL Service) was established in 1999 in US and in the same year it established its India office. EXL Service is one of the leading provider of transformation and outsourcing service to global companies such as decision analytics, risk & financial management and operations & process excellence. The company operates from 15 delivery centers in India. Globally it operates from headquarters base in New York and from the delivery centers in Philippines, US, Czech Republic, Romania, Malaysia and Bulgaria and from sales offices in New York, New Jersey and London. Major Services Offered Card/ Cheque Processing, Contact Centre, Customer Care, Data Capture/ Management, Document Management, Email Support, Human Resource Services, Insurance Claim Processing, Medical Transcription, Payroll Processing, Taxation, Business Research, Financial Analysis, Market Research & Analysis, Strategy Consulting, Copyright Services, Document Drafting, Legal Research, Litigation, Legal Transcription, Patent Fillings Major Verticals BFSI, Travel & Tourism, Utilities, Logistics & Transportation, Healthcare

D&B D-U-N-S: 91-860-4034

A 48, Sector 58, Noida - 201301, Uttar Pradesh Tel: 91 120 2445900; Fax: 91 120 2490304; Email: [email protected]; Website: www.exlservice.com Major Service Lines BPO, KPO, LPO President & CEO R Kapoor Manpower 14,050 Total Income (Rs Mn) More than 5,001 Major Locations Gurgaon, Pune, Noida, Bengaluru, Others (Jaipur, Kochi)

Fiserv India Private Limited

Tech Boulevard, 5th Floor, Greater Noida Expressway, Sector - 127, Noida - 201301, Delhi Tel: 91 120 4095000; Fax: 91 120 4095001; Website: www.globalservices.fiserv.com About the Company Fiserv India Pvt Ltd (Fiserv) is an integrated IT & BPO company established in 2005. The company is headquartered in Brookfield, US. Its IT portfolio includes infrastructure, testing, architecture & technology and comprehensive application services; whereas its BPO portfolio includes investments, mortgage and collections. The company has near-shore and offshore delivery models located in Costa Rica and India respectively. During FY11, it generated 100% of its revenue from the US region. It operates through five delivery centres, out of which four are located in India. Major Services Offered Card/Cheque Processing, Contact Centre, Data Capture/Management, Human Resource Services, Insurance Claim Processing, Technical Support, Financial Analysis, CBT/WBT Content creation, Course Designing & Modeling, e-Publishing Major Verticals BFSI

D&B D-U-N-S: 65-030-0325

Major Service Lines BPO, eLearning, KPO President S Gokhale Manpower 187 Total Income (Rs Mn) 2,001-3,000 Major Locations Pune, Noida, Bengaluru

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Indias Top ITeS and BPO Companies 2011

Flatworld Solutions Private Limited

About the Company Flatworld Solutions Pvt Ltd (Flatworld Solutions) was established in India in 2006. The company offers a wide range of services from India, such as call center services, software services, data entry services, research and analytics services and photo editing services. Flatworld Solutions caters to industries such as healthcare, logistics, insurance, finance, engineering and mortgage. It serves to the US as well as Asian markets. Flatworld Solutions primarily works from its main office in Bangalore, India. It has delivery centers across the globe in Peru, Bolivia, Philippines, India, China, Kenya, Paraguay, Bogota and Mexico. Major Services Offered Call Centre Services, Data Entry Services, Engineering Outsourcing Services, Accounting Outsourcing Service, Healthcare Outsourcing Services, Software development, Photo editing, Transcription services, Design Services, Research & Analytics, Web Analytics, Virtual Assistant, Creative Services, Customs Brokerage Major Verticals Healthcare, Logistics & Transportation, BFSI, Others (Engineering and Mortgage)

D&B D-U-N-S: 67-575-9492

No 2 and 210, 2nd and 3rd Block, 3 - A Cross, HRBR Layout, Kalyan Nagar, Bengaluru - 560043, Karnataka. Tel: 91 80 25423566; Fax: 91 80 25424367; Email: [email protected]; Website: www.flatworldsolutions.com Major Service Lines BPO, KPO President & Group CEO J William Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Bengaluru

FNF Business Process Outsourcing India Private Limited

46 & 47 P, Electronic City Phase II, Bengaluru - 560100, Karnataka Tel: 91 080 28520781; Fax: 91 080 28528942 About the Company FNF Business Process Outsourcing India Pvt Ltd (FNF) was established in the year 2008. It is a private limited company functioning as a captive provider of ITeS/BPO solutions. FNFs service portfolio includes insurance claim processing, taxation, technical support, corporate tax and accounts payable. In India, the company operates from a single delivery center located at Bengaluru while it has 1200 delivery centers globally As on 31 Mar, 2011, the company had 806 employees in its ITeS BPO operation. Major Services Offered Insurance Claim Processing, Taxation, Technical Support, Corporate Tax, Accounts Payable Major Verticals Others (Title Insurance, Technological Services, Knowledge Processes) Major Service Lines BPO Country Head S Dhanrajani Manpower 806 Total Income (Rs Mn) NA Major Locations Bengaluru

D&B D-U-N-S: 67-795-7196

FocusMT India Private Limited

About the Company FocusMT India Pvt Ltd (FocusMT), a domain specialist in medical transcription services, was established in the year 1999 in India. In Mar 2007, the company was acquired by Nuance Communications, Inc, one of the global leading providers of voice and language solutions for businesses and consumers. FocusMT is amongst the leading ITeS/BPO companies, primarily engaged in offering medical transcription services. It serves clients with a range of services from its Indian operational centers located across Bengaluru, Coimbatore, Hyderabad and Chennai. Major Services Offered Medical Transcription Major Verticals Healthcare

D&B D-U-N-S: 86-250-0053

No 72/32, Green Leaf Layout, 80 Feet Peripheral Road, 4thBlock, Koramangala, Bengaluru - 560034, Karnataka Tel: 91 80 25527229/23434160; Fax: 91 80 25527230; Website: www.ntsindia.in Major Service Lines BPO Managing Director & CEO JLM Nagda Manpower 501-1,000 Total Income (Rs Mn) 101-500 Major Locations Bengaluru, Chennai, Others (Hyderabad, Coimbatore)

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Indias Top ITeS and BPO Companies 2011

Fore Scribe Private Limited

31, Jaisankar Street, West Mambalam, Chennai - 600033, Tamil Nadu Tel: 91 44 42073255 About the Company Fore Scribe Pvt Ltd (ForeScribe) was established in India in 2000. ForeScribe operates in the ITeS/BPO segment as a third party service provider. The company specializes in medical transcription services. It caters to the US, Asian and European markets. ForeScribe has one delivery centre in India at Chennai. As on Jun 30, 2011 the total employee count from the ITeS and BPO operations in India was in the range of 151-500. Major Services Offered Medical Transcription Major Verticals NA

D&B D-U-N-S: 67-593-4121

Major Service Lines BPO Managing Director R Srinivasan Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Chennai

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Indias Top ITeS and BPO Companies 2011

Future Focus Infotech Private Limited

D&B D-U-N-S: 86-219-6305 3, II Street, Haddows Road, Chennai - 600006, Tamil Nadu Tel: 91 44 43931900, Fax: 91 44 28250892 Email: [email protected], Website: www.focusinfotech.com Background Future Focus Infotech Pvt Ltd (Future Focus) is a strategic HR and managed solution company providing end-to-end IT HR services. The company was established as Focus Infotech in Apr 1997 and was renamed to its present name in Oct during the same year. The company started its operation from Chennai where the corporate office of the company is currently located. Future Focus ventured out initially as an e-commerce training provider and gradually ventured towards consulting skill requirement for various technologies such as Web Technologies, Microsoft Client Server technologies, Java, and Oracle. The company enhanced its services in the subsequent years and established its first software development center (SDC) in Chennai in 1999. The company also established its subsidiary company, Focus America, in the subsequent year. Future Focus offers technical services in software development and BPO, for their international clientele through this STPI (Software Technology Parks of India) unit. The SDC comprises of an exclusive team of well-qualified and experienced IT professionals, providing offshore software development and onsite technical consulting services. The company received ISO 9001:2001 certification, offered by TUV-SUD for its Chennai SDC in 2005. The companys delivery centers are located at nine locations across India including Mumbai, Delhi, Chennai, Kolkata, Pune and Bengaluru as on Jun 2011. Service Offerings Future Focus offers two primary services that encompass the gamut of HR related need in IT services namely IT technical consultancy services and recruitment business solution. The IT technical service provides innovative and value-based solutions that cater to the customers diverse IT challenges. The Customer Relationship Management (CRM) system of the company focuses on emerging business needs of the customers and innovating solution centered on them. The system follows a detailed analysis of customer needs to enable the identification of each organizations unique challenges and opportunities. The company also functions as an extended HR arm of IT companies to ensure overall employee management. The branded service offerings of Future Focus includes TechSource, TechSearch, TechServ and TechSoft, which primarily cater to- aspiring candidates/consultants and IT/ consulting companies. TechSource: Future Focus provides IT Consulting services through this offering. It is a business wherein companies outsource their requirement for technical consultants/consultancy, working in specific technical domains, in whole or part. Future Focus participates in the delivery of the customer projects through their consulting employees. Once the project/ assignment is complete, the consulting team is systematically redeployed to new projects at the same or other customer sites depending upon their technical competency and customer needs. This service also allows for the value-added contract-to-hire facility wherein customers can access technical consultants for their projects and may absorb those on need. The company maintains its product differentiation through comprehensive IT Technical Consultancy and Human Capital Management (HCM) services, with offerings ranging from technical/professional consulting in IT, onsite project management, mentoring on performance and personnel
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Sadhana Somasekhar JMD & CMO

Executive Speak Talent retention - Critical for long run growth and sustainability As a company with people at the centre, our HR processes are currently engineered to acquire the best talent for our clients and for ourselves. Retention of talent, in our context, has been defined as the continuity of the talent through the course of the project or assignment in order to ensure that the work continuum remains unaffected. As a forward looking HR organization, we decided to put in systems that evolve with human being at the centre. Business Continuity Services (BCS) was an innovation of Future Focus to make sure the consulting employees are given special care by going beyond the scope of the HR department policies. The role of BCS is to evolve systems through innovative methods and challenge rigid processes that at times conflict with the interest of the person or business. It addresses, among other matters, the underplayed role of the vitally essential identity crisis that is so prevalent in the consulting services vertical. In BCS we have built a self correcting and progressive system that continuously evolves and takes shape to face fresh challenges.

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Indias Top ITeS and BPO Companies 2011 management, customized orientation and training, pre-employment screening, to conflict resolution services. Some of the popular suites of product under this brand offering include Time & Material and Time & Material to Turn Key. The services are divided based on the skill requirement of the consultancy project into Enterprise System Group (ESG) and Business Continuity Service (BCS). TechSearch: Future Focus provides career management for field employees through this brand offering. It offers, at a basic level, a pure search and place service to its customers. The companys role as the extended HR arm of the clientele ensures that the gap between the consultant and the prospective employer is effectively bridged. Future Focus provides value as an unbiased counselor or Career Manager, supporting and guiding career decisions. The company coordinates and supports the entire hiring-cycle, enabling the distribution of the hiring challenges of the industry. TechServ: Future Focus offers end user services (EUS) through this brand offering. The companys mandate for BCS is to offer this service as a line extension of the basic TechSource brand. EUS is positioned as a new service offering under TechServ brand. EUS was introduced as a service offering by the estimation of the growing market potential in the Remote Infrastructure Management (RIM) space and to grow in the companys value chain with their existing customers. This has now become a managed solution encompassing all other brand offerings of the company. Current Developments The company has launched a product called OCTANE FFI. Major Service Lines BPO Major Verticals BFSI, Automotive, Consumer Goods, Manufacturing, Government, Logistic & Transportation, Airlines, Media, Publishing & Entertainment, Telecommunication, Retail, Energy Manpower 1,750 Total Income (Rs Mn) 501-1000 Major Location Mumbai, Delhi, Chennai, Kolkata, Pune, Bengaluru, Others (Hyderabad and Kochi) Key Personnel Chairman & Director HL Mundra Managing Director & CEO MV Subramanian Joint Managing Director VP Mathur Joint Managing Director & CFO S Somasekhar Director AD Jaipuria Director A Sanghai

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Indias Top ITeS and BPO Companies 2011

G S Software Private Limited

Panchsheel (Apartment), Block G, Flat No - 802, 493/B/1 GT Road, Howrah - 711102, West Bengal Tel: 91 33 40089890; Fax: 91 33 65332387; Email: [email protected]; Website: www.gssoftware.in About the Company G S Software Pvt Ltd (GSS) is a private limited company operating as a third party unit in the ITeS/BPO segment. GSS offers a broad range of IT consulting and custom programming services. It also provides offshore services & outsourcing solutions. It broad portfolio of services includes voice services, e-mail interaction, live chat and other online functions. GSS provides BPO solutions such as call centre scripting, call centre database programming, daily reporting services and call centre quality control systems, to diverse industries including telecommunications, financial, hospitality and advertising. Apart from this, it also offers a comprehensive application development & maintenance services for medium to large enterprises. Major Services Offered Inbound, Outbound, Blended Sales and Service, Web Chat and Email Fulfillment, Back Office Processing, Help Desk and Tech Support Major Verticals BFSI, Travel & Tourism, Telecommunication, Others (Advertising)

D&B D-U-N-S: 91-822-7315

Major Service Lines BPO Managing Director GS Sharma Manpower NA Total Income (Rs Mn) 501-1,000 Major Locations Kolkata, Others (Bihar)

Galagali Multimedia Private Limited

Om NeelKanth Society, Sahayog Mandir Road, Ghantali Road, Naupada, Thane - 400602, Maharashtra Tel: 91 22 25335327/25429670; Email: [email protected]; Website: www.ucc-india.com About the Company Galagali Multimedia Pvt Ltd (Galagali) was established in the year 1992. It is a private limited company operating in the ITeS/BPO segment. The company is a web advertising agency and web designing & web development company providing services like web designing, web development, search engine optimization, 2D animation, 3D animation, graphic design, web hosting, sms marketing, e-mail marketing, ecommerce solutions and search engine optimization among others. It operates more than 10 delivery centres in Mumbai, Maharashtra. Major Services Offered Web Development, Web Designing, Graphic Designing, Web Hosting, Email Marketing, E Commerce, Search Engine Optimization Major Verticals BFSI, Government, Logistics & Transportation, Travel & Tourism, Airlines, Automotive, Consumer Goods, Telecommunications, Manufacturing

D&B D-U-N-S: 67-611-4517

Major Service Lines BPO Director P Galagali Manpower Less than 150 Total Income (Rs Mn) 101-500 Major Locations Mumbai

Genpact India Private Limited

About the Company Genpact India Pvt Ltd, (Genpact) which was established in 1997, under the name of GECIS. Later in 2005 it became an independent company. The company has a broad portfolio of core enterprise and industry specific services including F&A, procurement & supply chain, HR services, risk management services, reengineering, insurance operational solutions, banking operational solutions and automotive operational solutions are amongst other. During FY11, it earned 74% of its revenue from the domestic market. Genpact delivers its services from a global network of centers spanning across 17 countries. 38 Major Services Offered B2B Lead Generation, Card/Cheque Processing, Contact Centre, Customer Care, Data Capture/Management, Document Management, Email Support, Foreign Language Translations, Insurance Claim Processing, Medical Transcription, Technical Support, Tele-Marketing, Taxation, eCRM, Payroll Processing, Business Research, Derivative Research, Equity Research, Financial Analysis, Fixed Income Research, Market Research & Analysis, Retail Analytics Major Verticals BFSI, Manufacturing

D&B D-U-N-S: 86-231-3272

DLF Phase V, Sector 53, Gurgaon - 122002, Haryana Tel: 91 124 4023122; Fax: 91 124 4022205; Email: [email protected]; Website: www.genpact.com Major Service Lines BPO, KPO, LPO, eLearning, EPS, Other President & CEO NV Tyagarajan Manpower 38,988 Total Income (Rs Mn)* 4,001-5,000 Major Locations Mumbai, Delhi, Kolkata, Gurgaon, Noida, Bengaluru, Others (Hyderabad, Jaipur, Dehradhun)
* As on Dec 31, 2010

Indias Top ITeS and BPO Companies 2011

Griha Software Technologies Private Limited

No 951 , Vijaylakshmi Complex, 24th Main , JP Nagar, Phase II, Bengaluru - 560078, Karnataka Tel: 91 80 41204801/02; Fax: 91 80 41214288; Email: [email protected]; Website: www.grihasoft.com About the Company Griha Software Technologies Pvt Ltd (Grihasoft), a third party ITeS/BPO company commenced operation in Aug 2003. The company offers end-to-end data solutions like classification, cleansing, enrichment, vendor master cleansing, taxonomy services, spend analysis and inventory services among others. It also provides onsite plant walk down and calling process to source vendor data information, catalogs and compliance information. Grihasoft serves both domestic and international clientele based in US, UK, Libya, Middle East, SA, India and Australia. In Jun 2011, the company entered into a strategic partnership with Blink Consulting, a Massachusetts based consulting and technology company. During FY11, the US market generated maximum revenues for the company. Major Services Offered Data Capture/Management, Document Management, Supply Chain Management Major Verticals Healthcare, Logistics & Transportation, Education, Automotive, Energy, Utilities, Consumer Goods, Manufacturing, Government, Construction

D&B D-U-N-S: 67-716-4438

Major Service Lines BPO, Others (SCM) Chief Executive Officer Madhuresha DS Manpower 241 Total Income (Rs Mn) Less than 100 Major Locations Bengaluru

GSS Infotech Limited

About the Company GSS Infotech Ltd (GSS Infotech) was originally founded in 1999 and it commenced India operations in 2003. The company is amongst the leading third party service provider in ITeS and BPO segment offering infrastructure optimization solutions worldwide. It has domain expertise in the areas of remote infrastructure management services, virtualization solutions and application management services. The company also offers staffing solutions, application development and maintenance; and cloud engineering services amongst others. The company also operates from its overseas business offices in the New York, Illinois, Connecticut, Dubai and Singapore. Major Services Offered Staffing Solutions, Remote Infrastructure Management Solutions, Application Managed Services, Consulting Services Major Verticals BFSI, Government, Education, Travel & Tourism, Airlines, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Telecommunications, Healthcare, Manufacturing

D&B D-U-N-S: 85-801-7248

Block 2, 5th Floor, Cyber Pearl, HITEC City, Madhapur, Hyderabad - 500081. Andhra Pradesh Tel: 91 40 44556600; Fax: 91 40 40028703; Email: [email protected]; Website: www.gssinfotech.com Major Service Lines BPO Founder & CEO B Marepally Manpower 501-1,000 Total Income (Rs Mn) 101-500 Major Locations Others (Hyderabad)

HCL Technologies Limited

A-104, Sector 58, Noida - 201301, Delhi Tel: 91 44 6622 5522; Email: [email protected]; Website: www.hclbpo.com About the Company HCL Technologies Ltd (HCL BPO), established in 2001 operates in the ITeS/BPO sector through its HCL Business Services division. The company services various areas of operations that include SCM, knowledge & legal services, F&A services, technical support services, customer relationship management, data management services etc. In FY11, HCL BPO generated maximum revenues from Europe followed by the US. It operated through 12 delivery centres across India and 13 foreign locations. Major Services Offered B2B Lead Generation, Card/ Cheque Processing, Contact Centre, Customer Care, Document Management, Email Support, Human Resource Services, Insurance Claim Processing, Tele-Marketing, Taxation, Payroll Processing, Market Research & Analysis, Spend Analytics, Document Analytics, Pricing Analytics, Document Drafting, Intellectual Property Rights Major Verticals BFSI, Logistics & Transportation, Education, Travel & Tourism, Automotive, Media, Publishing & Entertainment, Retail & Distribution, Utilities, Telecommunication, Healthcare, Manufacturing

D&B D-U-N-S: 91-683-1441

Major Service Lines BPO, KPO, LPO, eLearning, EPS, Other President R Singh Manpower 8,123 Total Income (Rs Mn) More than 5,001 Major Locations Chennai, Noida, Bengaluru

* As on June 30, 2010

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Indias Top ITeS and BPO Companies 2011

Hero Management Service Limited

Building No 10B, 4th Floor, DLF Cyber City, Phase - 2, Gurgaon - 122002, Haryana Email: [email protected]; Website: www.heroites.com About the Company Hero Management Service Ltd (HMSL) is a part of the Hero Group which diversified into IT and ITeS services through its service segment Hero Corporate Services Ltd. It was formed after the group company, HeroBPO (Formerly HeroITES) acquired the Scotland based call center group, HeroBPO (Erstwhile, Telecom Service Centre Ltd) in August 2007. The company provides high quality contact center, technical support, transaction processing and quality assurance services to clients in the US, UK, Australia and EMEA. It caters to various industry verticals such as Travel & Tourism, Retail & Distribution, Utilities, Telecommunication and Ecommerce. Major Services Offered Contact Center, Technical Support, Transaction Processing, Quality Assurance Services Major Verticals Travel & Tourism, Retail & Distribution, Utilities, Telecommunication, Others (e-Commerce)

D&B D-U-N-S: 65-058-4118

Major Service Lines BPO Group Chairman BML Munjal Manpower 5,100 Total Income (Rs Mn) More than 5,001 Major Locations Gurgaon

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Indias Top ITeS and BPO Companies 2011

Hi-Tech Outsourcing Services

D&B D-U-N-S: 67-567-3349 Hi-Tech House, B/H V-Murthi Complex, Gurukul, Ahmedabad - 380052, Gujarat Tel: 91 79 30143000; Fax: 91 79 40003202 Email: [email protected]; Website: www.hitechos.com About the Company Hi-Tech Outsourcing Services (Hi-Tech) is a leading third party ITeS and BPO company established in 1992 in India. It commenced operations from Ahmedabad, Gujarat. In 2003, the company expanded its horizons to include KPO by offering CADD and editing services. Hi-Tech operates through three SBUs namely; BPO, KPO and IT outsourcing. It offers various services such as call center services, data entry and processing, web research, engineering and architecture, website and software development services among others. Additionally, it also offers specialised Build Transfer Operate (BTO) and supervised services to its clients. The company has been accredited with an ISO 9001:2008 certificate and was awarded the Microsoft Gold Certified Partner Certificate in 2007. The company operates through its production enters located at Ahmedabad, Gujarat and at Kochi, Kerala and a representative office at Omaha, USA. It mainly caters to clients spread across the US, Europe, Canada and Australia. Hi-Tech generates majority of its revenue from the US market, followed by UK, rest of the Europe and Australia. Service Offerings Broadly, the company offers a gamut of services encompassing of Web Development The company through its associate Hi-Tech ITO specialises in services like custom software development, website design & development, ecommerce & shopping cart, mobile application development, HTML coding & web programming and enterprise & business intelligence solutions among others. Data Entry Hi-Tech through its flagship company Hi-Tech BPO offers services comprising of data entry, data processing, data conversion, web research, scanning/ indexing, transcription and call centres services among others. Its clientele varies from multi-national corporations to small businesses such as FedEx, Siemens, Xerox and Ernst and Young among others. CADD Services Hi-Tech Engineering services an sister concern of Hi-Tech is a one-stop solution for specialised services in the domain of architectural, structural, electrical, mechanical and electronics engineering. It comprises of 2D Drafting, 3D Modeling, designing to animation and walkthrough services. It operates through its offshore facility in India and a representative office in the US. Bookkeeping Services The company through its flagship company Hi-Tech FPO offers a variety of financial accounting services in the field of financial accounting and other business financial analysis. It delivers financial accounting services, financial analysis, bookkeeping services, taxation and payroll services to its clients globally.

Pranit Banthia Chief Executive Officer Major Service Lines BPO, KPO, EPS, Others Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Manufacturing, Government, Defense, Energy, Utilities, Logistics & Transportation, Airlines Manpower 501-1,000 Total Income (` Mn) 101-500 Major Locations Others (Ahmedabad, Kochi) Key Personnel Chief Executive Officer P Banthia

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Indias Top ITeS and BPO Companies 2011

HMA Starware Private Limited

About the Company HMA Starware Pvt Ltd (HMA) was established in 2000 and is a subsidiary of HMA Data Systems Pvt Ltd. The company is based in Chennai, TN and offers banking software solutions to more than 50 banks in India, South East Asia, Middle East and Africa. HMA offers switching solutions, reconciliation, card management solutions, technical consultancy, manpower outsourcing and banking advisory solutions. HMAs products include generic financial transaction switches, cash management, centralized ATM switches, on-line debit gateway software, any branch banking software, ATM connectivity modules, card management systems, management information systems and tele-banking systems. Major Services Offered Technical Consultancy, Manpower Outsourcing, Banking Advisory Solutions, Switching Solutions, Reconciliation, Card Management Solutions Major Verticals BFSI, Others

D&B D-U-N-S: 65-058-3037

No. 5, Mezzanine Floor, Thapar House, 37, Montieth Road, Egmore, Chennai - 600008, Tamil Nadu Tel: 91 44 28553550; Fax: 91 44 28553610; Email: [email protected]; Website: www.hmastarware.com Major Service Lines BPO Chairman Murthy Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai, Kolkata, Mumbai, Pune, Delhi, Others (Jaipur, Ahmedabad, Srinagar, Kochi, Secunderabad, Chandigarh)

IVY Comptech Private Limited

About the Company IVY ComptechPvt Ltd (IVY),based in Hyderabad, offers BPO, product management and KPO solutions. The company also offers software products, services and solutions to the online gaming industry.IVYprovides services in the form of technical support, customer support and risk management servicesunder its BPO segment and services like transaction processing, workflow management, analytics and affiliate support systems under its products development segment. In software product development segment the company offers services like system design & architecture, database design & integration, business process automation, production/operations support and user interface, navigation & design. Major Services Offered Customer & Technical Support Services,Risk Management Services, Transaction Processing, Workflow Management, Game Design, Affiliate Support, Analytics, Business Intelligence, Software Product Development, Gaming Software, Product Development, Operations Support Major Verticals Media, Publishing & Entertainment

D&B D-U-N-S: 67-636-8227

Cyber Spazio, Road No 2, Near Annapurna Studios, Banjara Hills, Hyderabad - 500034, Andhra Pradesh Tel: 91 40 44721000; Fax: 91 40 66565825; Email:[email protected]; Website: www.ivycomptech.com Major Service Lines BPO, KPO Managing Director and Chief Technology Officer S Prasad Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Hyderabad)

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Indias Top ITeS and BPO Companies 2011

iGATE Global Solutions Limited

D&B D-U-N-S: 00-000-0000 iGATE Patni, 139, 140, A Block Noida Special Economic Zone (NSEZ) Noida, 201305 Tel: 91 1203326000 EMail: [email protected]; Website: www.igatepatni.com About the Company iGATE Patni heralds the beginning of a new era by bringing together two companies iGATE and Patni. Between the two, iGATE Patni provides fullspectrum consulting, technology and BPO services. With over 25,000 employees, the company delivers effective solutions to over 360 Fortune 100 clients from its state-of-art delivery centers in 17 locations across several countries. iGATE Corporation is listed on NASDAQ (IGTE) and Patni Computer Systems Limited on the BSE, NSE and NYSE. Business Profile iGATE Patni provides comprehensive BPO & CIS services to global clients leveraging network of global delivery centers across North America, APAC, and EMEA. It provides clients unique business outcomes based pricing leveraging Integrated Technology and operations (iTOPS) model that truly impacts client business outcomes and help them in gaining competitive advantage. Over the past years, the company has done several large structural deals in BPO involving business transformation and taking over assets, infrastructure, people and process. The deals included multi-million, multi-year deals with Fortune 500 insurance company, clearing houses in the US and large UK based ICT lifecycle provider. The company focuses on domain intensive industry-specific solutions in areas on BFSI, Manufacturing and High-tech along with horizontals F&A and Customer Interaction Services. It is currently servicing several Fortune 2000 companies and mid market clients. Major Services Offered Insurance and Health Care Full-Service TPA Administration, New Business, Policy Administration, Premium administration, Claims Processing, Agent Administration, Closed Block Administration. Life Sciences - Adverse Event case Processing, Medical Writing, Lab informatics and Product technical complaints. Banking and Financial Services Retail / Transactions Banking, Mortgages, Credit Cards, Commercial Banking and Wealth and Risk mgmt, Middle and Back office Ops, Financial Control and Reporting, Security and Trade Reconciliation, Conversions, Investor Servicing and Accounting, Retirements and Benefits Administration. Customer Interaction Services Global Service Desk (Level 1 / 2 Support (Enterprise & business applications), Product Support Level -1 / 2 Support (Technology / Medical Products), Customer Services, Content Management, Shared Services Finance & Accounting Procure to Pay, Order to Cash, Record to Report, Fixed Asset Admin and Financial Analytics, Forecasting and Analytics.

Phaneesh Murthy CEO Major Service Lines BPO, KPO Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Manufacturing, Government, Defense, Energy, Utilities, Logistics & Transportation, Airlines Manpower 5,000 Total Income (` Mn) NA Major Locations Noida, Bangalore, Mumbai (India) Key Personnel Chief Executive Officer Phaneesh Murthy

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Indias Top ITeS and BPO Companies 2011

IMAX Softtech Solutions Private Limited

New No: 47 Dr.Rangachari Road, Mylapore, Chennai - 600004, Tamil Nadu Tel: 91 44 42065655; Fax: 91 44 42065655; Email: [email protected] ; Website: www.imaxindia.com About the Company IMAX Softtech Solutions Pvt Ltd (Imax) provides a range of IT and ITeS services The companys head office is in Chennai. Under its BPO segment, the company offers typesetting, ePublishing, forms processing, litigation support services and accounting services which includes data processing, data keying, data entry, artwork & designing, copy editing, pagination, proof reading, XML processing, CSS generation, DTD development, converting files into TeX/LateX to XML, Txt/DOC To XML and XML/SGML coding. Its forms processing service offerings include insurance claims, courier forms, traffic citations and payroll forms among others. Additionally under its IT services segment, Imax offers CAD, CAM and software testing. Major Services Offered Data Capture, Typesetting, ePublishing, Forms Processing, Litigation Support Services, Accounting Services Major Verticals NA

D&B D-U-N-S: 65-058-3045

Major Service Lines BPO, LPO, eLearning Managing Director Ramakrisnan Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai

Indecomm Global Services (I) Private Limited

About the Company Indecomm Global Services (I) Pvt Ltd (Indecomm) was established in the year 2003. Broadly, the services offered by the company include consulting such as mortgage, learning & technology consulting; outsourcing of mortgage services, retail services & imaging solutions; learning and technology services. Indecomm offers productlifecycle collaboration services, enterprise IT services and infrastructure management services to a portfolio of software product and enterprise customers. During FY11, Indecomm generated 66% of its revenue from the export market. Major Services Offered Card/ Cheque Processing, Data Capture/ Management, Document Management, CBT/WBT Content creation, Content Conversion, Course Designing & Modeling, Consulting and Platform Based Transaction Processing, Learning Management System, Outsourced Product Development, Cloud Services, Infrastructure Services Major Verticals Airlines, Healthcare, Education, Logistics & Transportation, Media, Publishing & Entertainment, BFSI, Others (Information Technology)

D&B D-U-N-S: 67-577-4350

Indecomm House, 30, Laskar Hosur Road, Audgodi, Bengaluru - 560030, Karnataka Tel: 91 80 66960403; Fax: 91 80 22227975; Email: [email protected]; Website: www.indecommglobal.com Major Service Lines BPO, eLearning, EPS President & CEO N Ponnapa Manpower 856 Total Income (Rs Mn) 501-1,000 Locations Mumbai, Pune, Bengaluru, Others (Hyderabad, Salem, Tumkur)

Infoscript Services Private Limited

About the Company Infoscript Services Pvt Ltd (ISPL) was founded in 1998. It is an associate company of Accord Software & Systems Pvt Ltd. The company is located in Bengaluru, Karnataka and is 100% EOU registered with Software Technology Parks of India (STPI). ISPL offers medical transcription services to clients in the healthcare industry based in the US. ISPL also caters to other industry verticals such as BFSI, defense, telecommunication, manufacturing, energy, media, publishing & entertainment, automotive, airlines, logistics & transportation, education etc. The company also has an office in Missouri, US. 44 Major Services Offered Medical Transcription Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunication, Healthcare , Manufacturing

D&B D-U-N-S: 91-519-1535

37, First Floor, Krishna Reddy Colony, Domlur Layout, Bengaluru - 560071, Karnataka Tel: 91 80 25355512; Fax: 91 80 25355955; Email: [email protected]; Website: www.infoscript.soft.net Major Service Lines BPO Managing Director V Narayana Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Bengaluru

Indias Top ITeS and BPO Companies 2011

Infotech Enterprises Limited

About the Company Infotech Enterprises Ltd (Infotech) was established in the year 1991 as a private limited company. Infotech is one of the leading providers of engineering solutions which includes product development and life-cycle support, process, network and content engineering. In 2011, the company signed its first MoU with Indian Institute of Technology in pursuit of its goal in Enabling Technical institutes produce high-quality and ready-to-employ talent. Infotech serve its clients from Hyderabad, Bengaluru, Noida, Mumbai, Kakinada, Visakhapatnam delivery centers. The Company also has delivery centers in North America, Europe, Middle East and Asia Pacific to serve its global clients. Major Services Offered Product, Process, Network and Content Engineering Solutions Major Verticals Logistics & Transportation, Utilities, Telecommunication, (Content Engineering, Hi Tech) Airlines, Others

D&B D-U-N-S: 65-015-6979

Plot No.11, Software Units Layout, Infocity, Hyderabad - 500082, Andhra Pradesh Tel: 91 40 23110357; Fax: 91 40 23110352; Email: n&[email protected]; Website: www.infotech-enterprises.com Major Service Lines EPS Vice President - Marketing (N&CE) S Sahay Manpower 5,001-10,000 Total Income (Rs Mn) NA Major Locations Mumbai, Noida, Bengaluru, Others (Hyderabad, Kakinada, Visakhapatnam)

Infotronics Private Limited

About the Company Infotronics Pvt Ltd (Infotronics) was incorporated in 2002. The company is a service provider of customer capture & development and telemarketing. It provides core voice based outbound services in the areas of appointment setting & lead generation; date, name and email capture; data profiling and cleansing; market research surveys and renewal data capture. Infotronics serves clients based in the UK, Europe, Australia and the US. The companys client list includes global companies from the financial services and publishing markets. Major Services Offered Tele-Marketing, Customer Capture & Development, Data Capture/Management, Lead Generation, Appointment Setting, Market Research Surveys, Data Profiling & Cleansing, Name & Email Capture Major Verticals BFSI, Utilities, Telecommunication, Education, Media, Publishing & Entertainment, Airlines, Logistics & Transportation, Travel & Tourism, Consumer Goods, Construction, Retail & Distribution, Healthcare, Automotive, Manufacturing

D&B D-U-N-S: 86-327-7951

VBC Solitaire, 7th Floor, 47 & 49, Bazullah Road, T Nagar, Chennai - 600017, Tamil Nadu Tel: 91 44 43917600; Fax: 91 44 43917610; Email: [email protected]; Website: www.infotronics-uk.com Major Service Lines BPO Managing Director R Krishnamurthy Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai

Innopark (India) Private Limited

About the Company Innopark (India) Pvt Ltd (Innopark) was established in the year 2004. Innopark is an end-to-end service provider catering mainly to companies engaged in the gaming, entertainment, and media industries, primarily operating out of European and North American markets. Under design testing services, it offers interface designing, web design strategy, usability consulting and game designing; while its technology services encompass e-commerce solutions, application development, system architecture and design amongst others. The company also offers CRM solutions, digital marketing solutions and affiliate marketing services. It caters its clients from its delivery centers located at Hyderabad and Guntur, AP. Major Services Offered Customer Care, Technical Support, Remote Infrastructure Management, Product Development, Quality Control Major Verticals BFSI, Education, Travel & Tourism, Energy, Media, Publishing & Entertainment, Consumer Goods, Telecommunications, Healthcare

D&B D-U-N-S: 86-330-0368

8-2-268/K/35, Plot No 35, Road No 2, Navodaya Colony, Banjara Hills, Hyderabad - 500034, Andhra Pradesh Tel: 91 40 23555720; Fax: 91 40 23556220; Email: [email protected]; Website: www.innopark.in Major Service Lines BPO, EPS Managing Director SR Vanga Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Hyderabad, Guntur)

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In-Solutions Global Private Limited

About the Company In-Solutions Global Pvt Ltd (IGPL) was established in 1988 and is based in Mumbai, Maharashtra. It offers payment solutions & services like card management solutions, EMV card solutions, interchange management, enterprise payment solutions and consulting for more than 30 banks and institutions across the globe. IGPL offers services and solutions under its brand, Genius Solution Suite. Additionally, the company has ventured into business intelligence which involves data mining and warehousing data management. The company lists Master Card, Allahabad Bank, Bank of Maharashtra, Indian Bank, Corporation Bank, Union Bank of India, Axis Bank, ICICI Bank, HDFC Bank, YES Bank as its major clients. IGPL also offers services across Kuwait, Dubai, Abu Dhabi and Sri Lanka Major Services Offered Card Management Solutions, EMV Card Solutions, Merchant Acquiring Solutions, Interchange Management, Switching Solutions, Enterprise Payment Solutions, Mobile Payments, Financial Inclusion & Micro Banking, Consulting Major Verticals BFSI

D&B D-U-N-S: 67-724-0627

Suite No 20-21, RNA Arcade, First Floor, Lokhandwala Complex, Andheri (West), Mumbai - 400053, Maharashtra Tel: 91 22 42006300; Fax: 91 22 67603201; Email: [email protected]; Website: www.insolutionsglobal.com Major Service Lines BPO, Others Chief Executive Officer I Castelino Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Mumbai, Delhi, Chennai, Bengaluru, Others (Hyderabad)

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Indias Top ITeS and BPO Companies 2011

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Indias Top ITeS and BPO Companies 2011

Intelenet - A Serco Company

D&B D-U-N-S: 91-848-0211 Intelenet Towers, Plot CST No. 1406 - A28, Mindspace, Malad West, Mumbai - 400064, Maharashtra Tel: 91 22 66776000; Fax: 91 22 66778210 Email: [email protected]; Website: www.intelenetglobal.com Background Intelenet a Serco company (Intelenet) was founded in 2000 initially as a JV between TCS and HDFC. In 2005, Intelenet acquired Sparsh, the domestic BPO of Spanco Telesystems and Solutions Ltd, which provides business enabling front and back office services to companies across various verticals. Later in 2007, a management buyout was completed, resulting in the business being majority owned by the Blackstone Group. On 31 May 2011, Intelenet was acquired by UK-based services firm Serco Group Plc. Today, the company is one of the leading third party multifaceted BPO service providers in India and offers end-to-end BPO, technology and consulting services. The company mainly caters to Fortune 500 companies in the UK, USA, Australia and India in industries such as BFSI, insurance, retail, telecom, healthcare, IT, travel and hospitality among others. And, is the largest BPO service provider for the domestic Indian market. Service Offerings Intelenet offers a gamut of services encompassing: Contact Centre Management Intelenet offers contact centre management services via multiple touch points, including telephone, email, web and standard mail. In addition, the company also provides sales and collections processes. The services comprise of customer service, sales, technical support, collections, surveys for business research, financial analysis and retail analysis; e-services like email and live chat among others. Transaction Processing The company provides highly secure backend support and processing of large volumes of transaction for its clients. Its accuracy and service quality levels match the requirements of those of the US and UK. Transaction processing services include generic services like application processing, rule set processing and judgment processing; banking services such as mortgage processing and underwriting, and assessment of loans; life and pension claims, property and casual processing, and healthcare processing among others. Finance and Accounting Intelenet accounting service offerings cover the entire range of accounts, including accounts receivable, client billing, audits and revenue accounting. General ledger accounting, accounts payable, accounts receivable, reconciliations, fixed asset accounting, travel and entertainment expense management, management reporting and payroll are few of the services the company offers its clients. Consulting The company consulting services include offshore consulting, process consulting, analytics and techno business solutions to clients from BFSI, Telecom, Healthcare and other industries. Intelenet process consulting capability spans the entire spectrum of operations management, ranging from business process management to process re-engineering and business analytics.

Bhupender Singh CEO - India BPO

Executive Speak Talent retention Critical for long run growth and sustainability People advantage has been one of the key drivers to the growth of the ITeS and BPO sector. With the economy showing a healthy rise and non IT/ITeS sectors moving on a high growth trajectory, the talent war is increasing. BPO is a highly people intensive business with manpower costs typically accounting for 60 % of the total costs. Therefore, attracting and retaining such an integral asset becomes very critical for the ITeS and BPO sector. At Intelenet-Serco, we have always taken pride in being an employee centric organisation. People are key to achieving our ambition of becoming the worlds greatest service company. Without qualified, motivated and inspired employees, we wouldnt be able to make a success of our business. Thats why were committed to communicating with, supporting and developing everyone who works at Serco. We have a strong culture based on clear values and we monitor how well were putting them into practice. Were always in touch with customers to make sure theyre satisfied with our services - we believe thats the best way to safeguard jobs and develop new ones. And we make sure we work with customers who enable us to treat our people with dignity. At the heart of our approach is our People Strategy. Its designed to ensure we continue to have the people and expertise we need to face todays challenges and those ahead of us.

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Advertorial

Indias Top ITeS and BPO Companies 2011 Operational Highlights Intelenet caters to over 28% of the world population by providing services in over 30 global languages. With a workforce of over 40,000 people in 50 delivery centers across the world, Intelenet is currently one of the largest global BPOs and our global footprint is expanding further. The company is in process of establishing a center in Egypt to support the growing Eastern Europe, Middle East and African markets, while our China centre will be operational soon to support the East Asian markets. In India, Intelenet services a major share of the market with a dedicated industry resource pool of over 30,000 people across 33 delivery centers. Recent Initiatives In 2011, the company forayed into Latin America and Middle East markets by opening up new facilities thereby improving its global footprint and providing comprehensive and integrated solutions to its clients During May 2011, UK based firm Serco Group Plc acquired Intelenet Global Services In 2011, the company established new delivery centres in non-metro locations of India like Agra, Lucknow, Patna, Bhubaneswar and Guwahati Major Service Lines BPO, KPO, FAO, HRO Major Verticals BFSI, Travel & Tourism, Automotive, Manufacturing, Government, Utilities, Media, Publishing & Entertainment, Telecommunication, Retail & Distribution, Healthcare Manpower 30,110 Total Income (Rs Mn) NA Major Locations Mumbai, Delhi, Chennai, Kolkata, Gurgaon, Pune, Noida, Bengaluru, Others (Chandigarh, Aurangabad, Pondicherry, Kernal, Bhubaneshwar, Dehradun, Hyderabad, Ajmer) Key Personnel Executive Chairman Tom Riall CEO (Global BPO) S Kumar CEO (India BPO) Bhupender Singh CFO (Global BPO) Ramchandra Panickar COO (Non Banking Operations) P Srinivasan COO (Banking Operations) B Chandramouli COO (US Sales & Solutions) S Ramani Quality & Process Certification PCMM level 3 COPC, Six Sigma, Lean, PCI, SAS 70 ISO 27001, 14001 and BSS7799

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Indias Top ITeS and BPO Companies 2011

Intelligroup Asia Private Limited

About the Company Intelligroup Asia Pvt Ltd (IAPL) operates in the ITeS/BPO segment and is part of the Intelligroup which is headquartered in the US. Intelligroup, US is an ITeS based company with operations in America, Asia, Europe and Middle East and offers consulting, system integration and outsourcing services like application outsourcing, infrastructure outsourcing and BPO services. Under the BPO segment, the company offers travel & expense report processing, supplier & customer management, insurance processing. The KPO segment offers learning management, publishing & data processing and financial reporting. IAPL has offices in Hyderabad in AP, Bengaluru in Karnataka and Mumbai in Maharashtra. Major Services Offered Travel & Expense Report Processing, Supplier & Customer Management, Insurance Processing, Learning Management, Publishing & Data Processing and Financial Reporting Major Verticals Government, Telecommunication, Logistics &Transportation, Travel & Tourism, Education

D&B D-U-N-S: 85-806-3326

5th Floor, Plot No 18, Blocks A & B, ILabs Centre Software Units Layout, Madhapur, Hyderabad - 500081, Andhra Pradesh Tel: 91 40 67016600; Fax: 91 40 66010006; Email: [email protected]; Website: www.intelligroup.com Major Service Lines BPO, Others (IT services) Head of Country Business - India and ASEAN S Welling Manpower 151-500 Total Income (Rs Mn) NA Major Locations Mumbai, Bengaluru, Others (Hyderabad)

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Indias Top ITeS and BPO Companies 2011

InterGlobe Technologies Private Limited

Block - 2B, DLF Corporate Park, DLF City, Phase - 3, Gurgaon - 122002, Haryana Tel: 91 124 4587000; Email: [email protected]; Website: www.igt.in About the Company InterGlobe Technologies Pvt Ltd (IGT), established in 1998, is one of the leading BPO & IT services providers. The company specializes in solutions including; integrated application development and maintenance, call center services, back office services, consulting services and solution frameworks catering to travel and tourism, aviation, hospitality and transportation industries. The companys BPO services are offered in three major segments viz - contact centre, back office and consulting. Its contact centre provides services related to reservations, baggage handling, loyalty programs, customer service, tele sales and rate/fare helpdesk among others. It clientele include domestic as well as international companies like Travel Impressions, Virgin Atlantic, South African Airways among others. Major Services Offered Customer Care, Contact Centre Services, Tele sales, Data Capture/Management, Market Research & Analysis Major Verticals Travel & Tourism, Airlines, Logistics & Transportation

D&B D-U-N-S: 91-534-9757

Major Service Lines BPO Chief Executive Officer V Doshi Manpower 151-500 Total Income (Rs Mn) 3,001-4,000 Major Locations Mumbai, Chennai, Gurgaon

InTouch Solutions Private Limited

No-42A, Phase - 2, Naraina Industrial Area, New Delhi - 110028, Delhi Tel: 91 11 45533280; Email: [email protected] Website: www.intouchworld.com About the Company InTouch Solutions Pvt Ltd (ITSP) is a BPO service provider and offers customer interaction services. In the back office segment, ITSP offers database & order management, litigation support, electronic document and data management services, IP solutions, application processing and management services, reconciliation and service warranty and spare management. The company also offers business consulting. It lists Sun DTH, Hertz, Xpitax, Voltas Ltd as its major clients. Major Services Offered Customer Care, Contact Centre, Email support, Data Capture/Management, Litigation, Customer Interaction Services, Back Office Services, Business Consulting Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunication, Healthcare, Manufacturing

D&B D-U-N-S: 65-058-3052

Major Service Lines BPO IT Manager B Rawat Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Delhi

Intrasoft Technologies Limited

About the Company Intrasoft Technologies Ltd (Intrasoft) operates in the ITeS/BPO segment and provides electronic greeting card services that are delivered free to users through its principal website, www.123greetings. com, which is widely recognised across the world and in India. The domain name which the company website uses is owned by its subsidiary, 123Greetings.com, Inc and is operated by Intrasoft. The company offers over 20,000 electronic greeting cards covering over 3,000 every-day and seasonal categories. The company is also into online gifting business and has an online store. Revenues are derived from advertisers and from the sale of products to customers through the website and other market places. Major Services Offered Electronic Greeting Card Services Major Verticals Others (E-commerce)

D&B D-U-N-S: 65-058-3060

A-502, Prathamesh, Rahguvanshi Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400013, Maharashtra Tel: 91 22 24912123; Fax: 91 22 24903123; Email: [email protected]; Website: www.itlindia.com Major Service Lines BPO Managing Director A Kajaria Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Mumbai, Delhi

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Indias Top ITeS and BPO Companies 2011

Invensis Technologies Private Limited

About the Company Invensis Technologies Pvt Ltd (Invensis) a global service provider of business process transformation and software solutions was established in the year 2000. Its service portfolio includes call center services, data management services, litigation support services, logistics processing solution, finance, photo editing, IT services and healthcare services. During FY11, 87%of its revenue was generated from the US region. Major Services Offered B2B Lead Generation, Card/Cheque Processing, Contact Centre, Customer Care, Data Capture/Management, Document Management, Email Support, Foreign Language Translations, Human Resource Services, Insurance Claim Processing, Medical Transcription, Technical Support, Tele-Marketing, Taxation, eCRM Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunications, Healthcare, Manufacturing

D&B D-U-N-S: 67-740-2918

34/1 Upkar Chambers, RV Road, Basavangudi, Bengaluru - 560004, Karnataka Tel: 91 080 26572306/10; Fax: 91 080 26572306; Email: [email protected]; Website: www.invensis.net Major Service Lines BPO, KPO, LPO, eLearning Managing Director VP Rongala Manpower 625 Total Income (Rs Mn) Less than 100 Major Locations Bengaluru, Others (Hyderabad)

Irevna Research Services Limited

No 10 & 12 (57 & 58),Venkat Narayana Road,T Nagar, Chennai - 600017, Tamil Nadu Tel: 91 44 42263000; Fax: 91 44 42263001; Website: www.irevna.com About the Company Irevna Research Services Ltd (Irevna), a division of Crisil Ltd was started in 2001 in India. The company was acquired by Crisil Ltd in 2005. It is a research and analytics outsourcing service provider with a focus on finance-based research to many financial institutions and corporations. Irevnas clients include investment banks, bank-holding companies, insurance companies, asset management firms and corporations.The company offers corporate services like strategy and M&A support, business research, investor relations services; analytical solutions; and financial services such as equity research, investment banking support, private wealth management, retail risk analytics etc. Major Services Offered Corporate services, Analytical solutions Major Verticals BFSI, Defense, Media, Publishing & Entertainment, Utilities, Government, Airlines, Telecommunication, Logistics & Transportation, Construction, Retail & Distribution, Healthcare, Education, Automotive, Consumer Goods, Manufacturing, Travel & Tourism, Energy Financial services,

D&B D-U-N-S: 72-597-2280

Major Service Lines KPO Senior Director G Mani Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai, Mumbai, Pune

ISCIT Services Private Limited

A - 16, Mathura Road, Mohan Co-operative Industrial Estate, New Delhi - 110044, Delhi. Tel: 91 11 41699033; Fax: 91 11 41699066; Email: [email protected]; Website:www.iscits.com About the Company ISC IT Services Pvt Ltd (ISC) is an ITeS based BPO solutions company established in 1987. The company is based in Delhi and offers services based on travel, HR and finance functions. Under BPO offerings ISC offers process based support to airlines industry includingaudit support, fare coding, accounting, travel analytics. Solutions for travel companies include refunds, and ADM checks. HR solutions include payroll processing, HR administration and tax management. ISCs clients are based in Asia, Middle East, Europe and the US and include KLM-Royal Dutch Airlines, Alitalia Airlines, WHO, Pepsi, Subaru Motors, 52 Siemens, Royal Netherlands Embassy (India), Italian Trade Commission, SESAMO Inc. Major Services Offered Finance and Accounting, HR Processes, Web Applications Development, Internet, Graphics, Web Portals, Data Processing, Coding, Technical Support Major Verticals Airlines, Travel and Tourism, BFSI, Consumer Goods, Others (Human Resources, NGO, Technology)

D&B D-U-N-S: 91-531-7271

Major Service Lines BPO Director P Joneja Manpower 1,001-5,000 Total Income (Rs Mn) NA Major Locations Delhi

Indias Top ITeS and BPO Companies 2011

ISN Global Solutions Private Limited

1501, Dalamal Towers, Nariman Point, Mumbai - 400021, Maharashtra Tel: 91 22 22875302; Fax: 91 22 22029929, Email: [email protected]; Website: www.isngs.com About the Company ISN Global Solutions Pvt Ltd (ISN Global Solutions), established in year 2001, is a third party service provider in the ITeS/ BPO domain. ISN Global Solutions offers services in the BPO, and KPO verticals. Its service portfolio includes data services, knowledge services, mystery shopping support services and sales support services. Under knowledge services it provides e-publishing, content writing & editorial, web research, e-learning and translation & localization. Under data services if provides medical claim processing, data processing, document imaging & indexing, mailroom services and voice transcription. The company has two delivery centres in India which are located at Mumbai and Pune. Major Services Offered B2B Lead Generation, Card/Cheque Processing, Data Capture/Management, Document Management, Financial Analysis, Market Research & Analysis Major Verticals BFSI, Consumer Goods

D&B D-U-N-S: 65-038-7157

Major Service Lines BPO, KPO Managing Director DG Dalama Manpower 170 Total Income (Rs Mn) Less than 100 Major Locations Mumbai, Pune

Jindal Intellicom Limited

About the Company Jindal Intellicom Ltd (Jindal) was established in the year 2000. The company is a partnership firm based in Delhi. It is a BPO company offering services in the customer relationship management (CRM) segment across Australia, North America and Europe.It has a representative branch in the US. Jindal has a 2000 full-time equivalent (FTE) capacity delivery center in Delhi to support its service offerings. The company provides debt collections, order taking, customer care, technical support, customer acquisition, surveys, risk management, database management, client prospecting and back room support functions. Major Services Offered Customer Service, Debt Collections, Order Taking, Product Support Helpdesk, New Customer Acquisition & Retention, Remote Quality Management, Market Research & Database Updating, Prospecting and Appointment Scheduling Major Verticals Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Automotive, Energy, Consumer Goods, Utilities, Manufacturing

D&B D-U-N-S: 86-222-1277

28, Shivaji Marg, New Delhi - 110015, Delhi Tel: 91 11 42094400; Fax: 91 11 42094465; Email: [email protected]; Website: www.intellicomcenters.com Major Service Lines BPO Chief Executive Officer S Garg Manpower 501-1,000 Total Income (Rs Mn) NA Major Locations Delhi

JSoft Solutions Limited

The Estate, 3rd Floor, No - 121, Next to Manipal Centre, Dickenson Road, Bengaluru - 560042, Karnataka Tel: 91 80 41236858; Fax: 91 80 41236870; Email: [email protected]; Website: www.jsoftsolutions.in About the Company JSoft Solutions Ltd (JSoft) was established in India in 2007. The companys portfolio of services comprises of managed services which include database & storage management, IT security and facilities management among others; consulting services such as technology, enterprise application and data security; industry solution such as business process reengineering and problem solving using quality techniques. In addition, JSoft also provides end to end oracle applications solution to transition from legacy systems including requirement gathering gap analysis, customisations, data migration, training and roll out. The companys clientele includes JSW Steel, Toshiba, Art India, JSW Cement among others. Major Services Offered Consulting, Industry Solution, Practise, Managed Services Major Verticals BFSI, Logistics & Transportation, Education, Travel & Tourism, Airlines, Automotive, Energy, Consumer Goods, Utilities, Manufacturing Oracle

D&B D-U-N-S: 67-709-7903

Major Service Lines BPO Chief Executive Officer R Bhargava Manpower 151-500 Total Income (Rs Mn) NA Major Locations Mumbai, Bengaluru

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Indias Top ITeS and BPO Companies 2011

Kaizen Global Services (India) Private Limited

805, Mayuresh Chamber, Sector 11 CBD Belapur, Navi Mumbai - 400614, Maharashtra Tel: 91 22 41511600 Fax: 91 22 41511607; Email:[email protected]; Website:www.kaizendata.com About the Company Kaizen Global Services (India) Pvt Ltd (Kaizen Global)was established in the year 2003. The company operates in the ITeS/BPO segment and offers BPO service lines of operation.The company has two delivery centers, one located in India and the other outside India. Kaizen Global has its presence in Mumbai, India. It caters to various verticals like BFSI, travel & tourism, automotive, consumer goods, government, defense, energy, utilities, airlines, education, retail & distribution, logistics & transportation, media, publishing & entertainment among others. Major Services Offered NA Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Government, Defense, Energy, Utilities, Airlines, Education, Retail & Distribution, Logistics & Transportation, Media, Publishing & Entertainment

D&B D-U-N-S: 86-379-5152

Major Service Lines BPO Chief Executive Officer A Choudhary Manpower 151-500 Total Income (Rs Mn) NA Major Locations Mumbai

Karvy Data Management Services Limited

Karvy House, 46, Avenue 4, Street No. 1, Banjara Hills, Hyderabad - 500034 Tel: 91 40 44707650; Fax: 91 40 23311968; Website: www.kdms.in About the Company Karvy Data Management Services Ltd (KDMSL) is a fully owned subsidiary of Karvy Stock Broking Limited (KSBL), The company was incorporated in Apr 2008 and is headquartered in Hyderabad. KDMSL is one the leading provider in the areas of e-governance processing, insurance back office processing, record keeping, and back office. The company offers a host of services such as customer care, email support, data management and document management. During FY11, it generated 100% revenue from the domestic market; with a network of 11 delivery centers spread across India. Major Services Offered Customer Care, Card/Cheque Processing, Email Support, Data Capture/Management, Document Management Major Verticals BFSI, Government, Telecommunications

D&B D-U-N-S: 86-386-2102

Major Service Lines BPO Chief Executive Officer V Verma Manpower 3,698 Total Income (Rs Mn) 501-1,000 Major Locations Mumbai, Delhi, Kolkata, Others (Hyderabad, Patna, Visakhapatnam, Tirupati, Madurai, Coimbatore, Nashik, Meerut)

Keane India Limited

Unitech Trade Center, Sector-43, Sushant Lok - 1, Phase - 1, Gurgaon - 122001, Haryana Tel: 91 124 4127000; Fax: 91 124 4047357; Email:[email protected]; Website: www.keane.com About the Company Keane India Ltd (Keane) was established in the year 1965. The company operates in the ITeS/BPO segment. It offers BPO service lines of operation. The company has five delivery centers in India. Keane is a globally integrated IT services firm with development centers in Chennai, Gurgaon, Noida, Bengaluru and Hyderabad. The company designs and creates new solutions using cutting-edge technologies. It is an off-shore arm of Keane, US.Keane caters to various verticals like energy, utilities, healthcare, telecommunication, travel, transportation, manufacturing, retail etc. 54 Major Services Offered IT services Major Verticals Energy, Utilities, BFSI, Healthcare, Manufacturing, Retail & Distribution, Telecommunication, Logistics & Transportation, Travel & Tourism

D&B D-U-N-S: 91-863-0646

Major Service Lines BPO Vice President H Vinayak Manpower 1,001-5,000 Total Income (Rs Mn) NA Major Locations Chennai, Gurgaon, Noida, Bengaluru,Others (Hyderabad)

Indias Top ITeS and BPO Companies 2011

KG Information Systems Private Limited

KG Campus, 365, Thudiyalur Main Road, Saravanampatti, Coimbatore - 641035, Tamil Nadu Tel: 91 422 2666187; Fax: 91 422 2668325; Email: [email protected]; Website: www.kgisl.org About the Company KG Information Systems Pvt Ltd (KGISPL), a part of the KG Group of Companies was established in 1994 and commenced commercial operations in 1996-97. KGISPL is an IT and BPO service provider delivering solutions in the area of ERP, engineering design services and web solutions to its clients. Under the IT services, the company offers software solutions, ECM services, maintenance services and testing services whereas the BPO provides services in e-content processing; transcription; recruitment support and training; and remote data processing among others. Major Services Offered Email Support, E-content Processing, Transcription, Engineering Design Services, Remote Data Processing, Data Management, CRM Services Major Verticals BFSI, Logistics & Transportation, Media, Publishing & Entertainment, Retail & Distribution, Utilities, Healthcare, Manufacturing, Others (E-Commerce, Communication, Services, Technology)

D&B D-U-N-S: 91-534-8952

Major Service Lines BPO, KPO, EPS Managing Director A Bakthavathsalam Manpower 501-1,000 Total Income (Rs Mn) NA Major Locations Chennai

KServe BPO Private Limited

About the Company KServe BPO Pvt Ltd (KServe) incorporated in 2008 is a third party ITeS/BPO service provider. The company functions in the BPO and KPO service line offering a range of voice and knowledge services. Broadly, the company offers services like contract centre solutions such as up & cross selling and order/sales line; back office processing like data mining, medical transcription, and knowledge process services such as project appraisal, report writing and business plans. KServe operates through its centre in Mumbai and also has a partner facility in Ebene Cyber City, Mauritius. It generates around 64% of revenues from the export market. Major Services Offered B2B Lead Generation, Customer Care, Data Capture/Management, Email Support, TeleMarketing, Business Research, Financial Analysis Major Verticals Logistics & Transportation, Media, Publishing & Entertainment, Telecommunication

D&B D-U-N-S: 65-036-1798

Building No 1, A Wing, Sector - 2, Millenium Business Park, Mahape, Navi Mumbai - 400710 Maharashtra Tel: 91 22 40694545; Fax: 91 22 27784549; Email: [email protected]; Website: www.kserve.co.in Major Service Lines BPO, KPO Managing Director J Desai Manpower 230 Total Income (Rs Mn) Less than 100 Major Locations Mumbai

Lester Infoservices Private Limited

About the Company Lester Infoservices Pvt Ltd (LIPL) is part of Lester Inc. which was founded in 1981 at Connecticut, US. LIPL was established in India in 1998 and was renamed to its present name after the merger of Lester Inc and Mumbai based BPO Enlink in 2003. Lester Inc offers BPO services including abstracting, indexing & taxonomy classification, lead generation, market research, circulation expansion, customer service and fundraising. Lester Inc has service delivery centers in Connecticut and Kentucky in the US and Mumbai in India. Major Services Offered Data Capture/Management, Customer Care, Contact Centre, Email Support, Content Creation, Enrichment & Repurposing, Abstracting, Indexing & Taxonomy Classification, Content Maintenance, Updating & Conversion, Information Analysis and Interpretation, Social Media Connect - Customized Sales Lead List Generation, Back Office Services, Customer Interaction Services Major Verticals Media, Publishing & Entertainment, Others (Market Research, Non-Profit Institutions, IT)

D&B D-U-N-S: 65-058-3078

C-64, TTC Industrial Area MIDC, Turbhe, Navi Mumbai - 400705, Maharashtra Tel: 91 22 27670092; Fax: 91 22 27670161; Email: [email protected]; Website: www.lesterinc.com Major Service Lines BPO Managing Director N Kothari Manpower 151-500 Total Income (Rs Mn) NA Major Locations Mumbai

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Indias Top ITeS and BPO Companies 2011

LGS Global Limited

8-2-293/82/A/796/B, Road No. 36, Jubilee Hills, Hyderabad - 500033, Andhra Pradesh Tel: 91 40 66990000; Fax: 91 40 66994444; Email: [email protected]; Website: www.lgsglobal.com About the Company LGS Global Ltd (LGS) is an IT/BPO services provider and a software development company based in Hyderabad, AP. The company offers specialized ERP solutions, Microsoft and open source systems development. Under its BPO segment, the company offers administration, finance & accounting services, HR services, payment services, sales, marketing and customer care and supply chain management. LGS has global presence with branch offices in the UK, Poland, Middle East, South Africa, Puerto Rico, the US and India. LGS has served BASF, GE Energy, Revlon, AT&T and Toshiba globally. Major Services Offered Data Capture/Management, Human Resource Services, Customer Care, Content Management, Cloud Computing, ERP, CRM, E-Commerce, BIS, Application Services, Testing Services, Mobile Applications, Administration, Finance & Accounting Services, Payment Services, Supply Chain Management Outsourcing Major Verticals Government, Energy, BFSI, Retail & Distribution, Manufacturing, Healthcare, Others (Life Sciences)

D&B D-U-N-S: 91-843-9472

Major Service Lines BPO, eLearning, Others Chairman L Rao Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Delhi, Mumbai, Others (Visakhapatnam, Hyderabad, Jaipur, Bhubaneshwar)

M Squared Software And Services Private Limited

Building No M - 2, Technopark Campus, Kariavattom Post Office, Thiruvananthapuram - 695581, Kerala Tel: 91 471 3042582; Email: [email protected]; Website: www.m2india.com About the Company M Squared Software And Services Pvt Ltd (M2S) was incorporated in 1995 as a software development and ITeS company with its headquarters in Las Vegas, US and corporate office at Thiruvananthapuram, Kerala. M2S subsequently entered into software solutions, healthcare and engineering services. M2S offers healthcare services like medical transcription services, inbound medical call center and medical software. Additionally, it provides computer drafting and designing services via its separate division named 800 CAD that offers 2D and 3D services to clients. Major Services Offered 2D and 3D Computer Aided Drafting & Designing, CAD Designing, Medical Transcription Services, Medical Call Center, Medical Software, Hospitality Services, Custom Software Development, Website Development, Software & Electronic Products Development Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Automotive, Utilities and Telecommunication Major Service Lines BPO, EPS Managing Director B Griggidh Manpower 151-500 Total Income (Rs Mn) 101-500

D&B D-U-N-S: 91-576-6629

Major Locations Other (Thiruvananthapuram)

MAA Business Solutions Private Limited

About the Company MAA Business Solutions Pvt Ltd (MBS) was established in 2003 and provides ITeS based BPO services. MBS offers customized business data processing services including data conversion, entry, cleansing & verification, transcription services including legal, medical & business transcriptions, document management, transaction processing services including sales proposals, claims, purchase orders, customer orders, invoices, payments & collections and customer relationship management services that includes inbound, outbound & IVR tele services. It also provides web and email marketing 56 services, database building and web research. Major Services Offered Document Management, Web Mining, Data Mining, Content Development, Data Processing, Web Marketing Campaigns, Website Optimization, Transaction Processing, CRM Services, Lead Generation, Transcription Services, Market Research, Electronic Publishing, Quality Audits and Knowledge Management Services Major Verticals Healthcare, Other (Legal)

D&B D-U-N-S: 86-379-3974

No-5, Police Quarters Road, T. Nagar, Chennai - 600017, Tamil Nadu Tel: 91 44 24315408; Fax: 91 44 24315408; Email: [email protected]; Website: www.maabusiness.com Major Service Lines BPO Director L Babu Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai

Indias Top ITeS and BPO Companies 2011

Machwan Communication & Research Private Limited

A-26, First Floor, DDA-LSC Ring Road, Naraina Vihar, New Delhi - 110028, Delhi Tel: 91 11 45400818; Fax: 91 11 41414469; Email: [email protected]; Website: www.machwan.in About the Company Machwan Communication & Research Pvt Ltd (MCR) is a database solutions and marketing company which was started in 2002. MCRs services can be categorized under four broad groups namely, database management, loyalty program management, market research and lead generation services. Its data management services include data cleansing & deduplicating, database generation & standardization and database validation. The company has a database of more than 0.2 mn companies and more than 0.6 mn contacts with emails and telephone numbers. The companys clients include Airtel, Vodafone, Sharekhan, Tally, Siemens, and Cisco among others. Major Services Offered B2B Lead Generation, Data Capture/ Management, Lead Management, Market Research & Analysis, Loyalty Program Management Major Verticals Telecommunication, Others (IT) Major Service Lines BPO, KPO Director TK Pandey Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Delhi

D&B D-U-N-S: 86-431-3737

MAGNUM Telesoft Private Limited

About the Company MAGNUM Telesoft Pvt Ltd (MAGNUM Telesoft) is a part of the MAGNUM group which was established in 1984. MAGNUM Telesoft was established in 1999 and offers IT enabled services to small and medium businesses. It is involved in areas of medical transcription, business transcription, inhouse software development and E-CRM training among others. The company is also involved in developing and implementing in house software for MAGNUM group of companies and providing technical support to the other member companies of the MAGNUM group. It caters to the outsourcing requirements of overseas clients undertaking medical transcription services for the US and UK clients. Major Services Offered Medical Transcription, Transcription Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Manufacturing, Government, Defense, Energy, Utilities, Logistics & Transportation, Airlines, Media, Publishing & Entertainment, Telecommunication, Education, Construction, Retail & Distribution, Healthcare Business

D&B D-U-N-S: 92-115-2703

132 - A/2, Sector - A, Zone - A, Mancheswar Industrial Estate, Bhubaneswar - 751010, Orissa Tel: 91 674 2537100; Fax: 91 674 2586146; Email: [email protected]; Website: www.magnum-india.com Major Service Lines BPO Chairman R Mahapatra Manpower Less than 150 Total Income (Rs Mn) 101-500 Major Locations Gurgaon, Others (Bhubaneswar)

Mantec Consultants Private Limited

About the Company Mantec Consultants Pvt Ltd (Mantec) was established in 1979 and is situated in Delhi. Its BPO arm provides claims processing, invoicing, human resources and payroll, inbound & outbound voice support services. Mantecs clients include Bharti Telecom, Nestle India, Dabur India Ltd, TIL Ltd, Hero Honda, Microsoft, Honeywell, Boeing, Ford Motors, Rolls Royce Industrial Power Ltd and FJ Walkar Foods. The company has international presence with offices in the US & UK. Major Services Offered Claims Processing, Tele Marketing, Customer Service & Sales Support Helpline, Data Capture, Verification & Collection, , Helpdesk Services, Online Credit and Billing Problems, Email Management, Web Chat, Call Back & Collaboration Browsing, Procurement, Query Handling and Customer Support, Web Development, Software Development, Human Resource Services, Environmental & Healthcare Services, Infrastructure Projects Solutions Major Verticals Government, Airline, Telecommunication, Automotive, Consumer Goods, Utilities, Healthcare, Other (Pharmaceuticals, IT)

D&B D-U-N-S: 65-049-0964

805, Vishal Bhavan, 95 Nehru Place, New Delhi - 110019, Delhi Tel: 91 11 26429295; Fax: 91 11 26842531; Email: [email protected]; Website: www.mantecconsultants.com Major Service Lines BPO Managing Director A Brara Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Delhi

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Indias Top ITeS and BPO Companies 2011

Manthan Software Services Private Limited

About the Company Manthan Software Services Pvt Ltd (Manthan Software Services) is among the leading providers of business critical research and analysis services to the pharmaceutical and retail industries. The companys portfolio of service solutions includes market research, market intelligence, market analytics, pharmaceutical solutions and retail solutions. The company conducts primary market research in more than 20 global markets including North America, Europe, APAC and other key emerging markets. Its reporting expertise includes brand equity tracking, awareness, trial and usage studies, message recall, key opinion leaders, new product development, concept testing, purchase behavior, segmentation etc. Major Services Offered Market Research, Market Intelligence, Market Analytics Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunication, Healthcare, Manufacturing

D&B D-U-N-S: 65-005-6534

40/4, Lavelle Road, Bengaluru - 560001, Karnataka Tel: 91 80 22990585; Fax: 91 80 22990586; Email: [email protected]; Website: www.manthanservices.com Major Service Lines KPO Director Jalan Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Bengaluru

Medsoft India Private Limited

41, Tata Silk Farm, Kanakapura Main Road, Basavanagudi, Bengaluru - 560004, Karnataka Tel: 91 80 26761310; Email: [email protected]; Website: www.medsoftusa.com About the Company Medsoft India Pvt Ltd (Medsoft India) was established in India in 1999. The company is the Indian arm of Medsoft USA. It is registered with the Software Technology Park of India (STPI) as 100% software EOU. Medsoft India offers medical transcription services and legal transcription services. In addition, the company also offers clinical research services such as clinical trial data management and engineering process services including 2D & 3D modeling, CAD/ CAM designing and drawings digitisation among others. It derives 100% of its revenue from the US market. Major Services Offered Medical Transcription, Legal Transcription, 2D & 3D Modeling, CAD/ CAM Designing, Drawings Digitisation, Clinical Trial Data Management, Transcription Based Services Major Verticals Healthcare, Telecommunication, Retail & Distribution, BFSI, Education, Government, Media, Publishing & Entertainment, Manufacturing, Construction, Logistics & Transportation, Consumer Goods, Automotive, Travel & Tourism, Airlines, Energy

D&B D-U-N-S: 91-532-8616

Major Service Lines BPO, LPO, EPS, CRS, Others Chairman & CEO S Marappa Manpower 240 Total Income (Rs Mn) 101-500 Major Locations Bengaluru, Others (Mysore, Mandya)

Mercury Outsourcing Management Limited

S D Road, Usha Kiran Complex, Secunderabad - 500003, Andhra Pradesh Tel: 91 40 27810633; Fax: 91 40 27887814; Email: [email protected] About the Company Mercury Outsourcing Management Ltd (MOML) is a public limited company established in 2000, operates in the ITeS/BPO segment and offers third party products. MOML is based in Secunderabad and offers BPO services to its clients. The company has only one delivery center in India and caters to various verticals such as BFSI, government, logistics & transportation, education, travel & tourism, defense, airlines, construction, automotive, energy, media, publishing & entertainment, retail & distribution, consumer goods, utilities, telecommunication and healthcare. Major Services Offered NA Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunication, Healthcare

D&B D-U-N-S: 91-857-2868

Major Service Lines BPO Top Management SS Manchala Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Other (Secunderabad)

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Indias Top ITeS and BPO Companies 2011

Merrill Technology Services India Private Limited

Olympia Technology Park, 5th Floor, Fortius Tower, Guindy, Chennai - 600032, Tamil Nadu Tel: 91 44 43971000; Fax: 91 44 43971150; Website: www.merrillcorp.com About the Company Merrill Technology Services India Pvt Ltd (MTS), a part of the Merrill Corporation, was established in India in 2006. It is a captive ITeS/BPO service provider, with two delivery centres based in Chennai. During the same period, the company was granted 100% EOU status under the SPTI scheme. MTS service offering includes fulfillment, imaging document & data management, end-to-end XBRL solutions, translations and litigation support among others. In the near future, the company plans to open up a new delivery centre at Coimbatore, TN. During FY11, the company generated entire revenues from the export market Major Services Offered Data Capture/Management, Document Management, Technical Support, Legal Research, Litigation, Others (Claim Processing) Major Verticals BFSI, Logistics & Transportation, Construction, Energy, Retail & Distribution, Consumer Goods, Utilities, Telecommunication, Manufacturing, Others (Legal Attorneys) Major Service Lines BPO, LPO Managing Director B Prakash Manpower 556

D&B D-U-N-S: 65-025-6808

Total Income (Rs Mn) 101-500 Major Locations Chennai

Mindcrest (India) Private Limited

About the Company Mindcrest (India) Pvt Ltd (Mindcrest) established in 2001, is one of the leading ITeS companies providing LPO support services. The company provides its services through flexible models viz onsite, onshore and blended (onshore-offshore). The company operates through two delivery centres in India located at Mumbai and Pune. Mindcrests capabilities can be grouped into various categories such as litigation support, contracts management, compliance & research, legal analytics and real estate. The company caters to global corporations and law firms located across the globe in the US, UK, Canada and Asia Pacific region. The US accounts for approximately 90% of the companys revenue. Major Services Offered Legal Research, Document Drafting, Litigation, Others (Corporate Legal Services) Major Verticals BFSI, Consumer Goods, Manufacturing, Media, Publishing & Entertainment, Telecommunication, Retail & Distribution, Healthcare, Others (Law Firms)

D&B D-U-N-S: 86-381-0538

6, Peninsula Center, Dr. S.S. Rao Road, Parel, Mumbai - 400012, Maharashtra Tel: 91 22 66257000; Fax: 91 22 66257070; Email: [email protected]; Website: www.mindcrest.com Major Service Lines LPO Managing Director R Dalal Manpower 400 Total Income (Rs Mn) 101-500 Major Locations Mumbai, Pune

Mobius Knowledge Services Private Limited

Pantheon Plaza, 484-485, Pantheon Road, Egmore, Chennai - 600008, Tamil Nadu Tel: 91 44 4550 8111; Email: [email protected]; Website: www.mobiusservices.com About the Company Mobius Knowledge Services Pvt Ltd (Mobius Knowledge) started its operations in 2002 in India. Initially, the company started its services with web based data collection, collation and delivery. At present, its service portfolio includes e-commerce and business information solutions. Under the e-commerce domain, the company offers e-catalog management; data feed services, customer support, price analysis and customised services. Under business information, the company offers data search & integration, content & graphic services, analytics & research and customer support for enterprise data verification. The company has two delivery centre located at Chennai and also has presence in US. Major Services Offered Content Management Services, Data Capture/Management, and Customer support services Major Verticals Health Care, Media, Publishing & Entertainment BFSI, Others (Real Estate)

D&B D-U-N-S: 67-731-8139

Major Service Lines BPO Chief Executive Officer K Karunakaran Manpower 501-1,000 Total Income (Rs Mn) 101-500 Major Locations Chennai

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Indias Top ITeS and BPO Companies 2011

Moham Infosolutions Private Limited

About the Company Moham Infosolutions Pvt Ltd (Moham Info) is an IT service provider of software and BPO solutions to various industry verticals. It was established in India in 2005. The company has domain expertise in remote processing services in the areas of mortgage processing, human resources, tax & accounting and data processing. Mohan Info has its delivery centre located at Bengaluru, Karnataka and further plans to explore more centres at Mysore and Mangalore in Karnataka.. The company operates overseas offices in the US, Australia and the UK, to cater to its overseas clients. During FY11, the company earned its maximum revenue from the US. Major Services Offered Data Capture/Management, Insurance Claim Processing, Tele-Marketing, Contact Centre, Medical Transcription, Business Research, Financial Analysis, Legal Research, Document Drafting Major Verticals BFSI, Healthcare, Education, Media, Publishing & Entertainment, Consumer Goods, Government, Logistics & Transportation, Utilities, Others (Title Processing)

D&B D-U-N-S: 67-567-3353

10, 5th Cross, 16th Main, KSRTC Layout, JP Nagar II Phase, Bengaluru - 560078, Karnataka Tel: 91 80 26492353; Fax: 91 80 26492353; Email:[email protected]; Website: www.mohaminfo.com Major Service Lines BPO, KPO, LPO Chief Executive Officer MS Kanth Manpower 300 Total Income (Rs Mn) Less than 100 Major Locations Bengaluru

Motif India Infotech Private Limited

1A, Wall Street-2, Near Gujarat College, Navrang Pura, Ahmedabad - 380006, Gujarat Tel: 91 79 26569828; Fax: 91 79 2656325; Email: [email protected]; Website: www.motifinc.com About the Company Motif India Infotech Pvt Ltd (Motif India) was established in 2000. The company operates in the ITeS/BPO segment as a third party service provider. Motif India primarily caters to the travel & tourism sector. Broadly, it offers services such as customer support, fraud prevention, social media, research & analytics and business services. The company derives majority of its revenue from export markets of the US. Motif India operates through one delivery centre at Ahmedabad in India and one overseas at Costa Rica in the US. It plans to expand its delivery centres at Gurgaon in India. Major Services Offered Customer Care, Email Support, Data Capture/Management, Contact Centre, Fraud Prevention, Community Moderation, Content Moderation, Business Research, Predictive NPS Analytics, Social Media Research Major Verticals Travel & Tourism, Retail & Distribution, Healthcare

D&B D-U-N-S: 91-848-5009

Major Service Lines BPO, KPO Chairman & MD KV Mehta Manpower 796 Total Income (Rs Mn) 501-1,000 Major Locations Others (Ahmedabad)

MPS Limited
About the Company MPS Ltd (MPS), formerly known as Macmillan India Ltd, was incorporated in India in 1977. MPS offers its services through four main areas of publishing solutions which are book and journals publishing solutions, digital publishing solutions, creative and interactive solutions, fulfillment and BPO solutions. The Company offers end-to-end services to its clients right from handling production of book, journal, or magazine to subscription management and BPO services. The company operates globally through its offices located in North America, Europe, and India. It has 8 delivery centers in India 60 and one in foreign locations. Major Services Offered Card/Cheque Processing, Contact Centre, Customer Care, Data Capture/ Management, Document Management, Email Support, CBT/WBT Content Creation, Content Management, Course Designing & Modeling, Content Conversion, e-Publishing, 2D & 3D Modeling, Publishing Services Major Verticals Media, Publishing & Entertainment, Education, Others (Academic & STM publishing)

D&B D-U-N-S: 65-052-3488

No. 27, G N Chetty Road, T Nagar, Chennai - 600017, Tamil Nadu Tel: 91 80 41784242; Fax: 91 80 41784222; Email: [email protected]; Website: www.macmillansolutions.com Major Service Lines BPO, eLearning, EPS Chief Executive Officer & MD RK Seth Manpower 2,150 Total Income (Rs Mn)* 1,001 - 2,000 Major Locations Delhi, Chennai, Gurgaon, Noida, Bengaluru

* As on Dec 31, 2010

Indias Top ITeS and BPO Companies 2011

MTNL STPI IT Services Limited

12th Floor, Jeevan Bharthi Building Tower, 124, Conaught Circus, New Delhi - 110001, Delhi Tel: 91 11 23716655; Website: www.mtnl-stpi.in About the Company MTNL STPI IT Services Ltd (MS) is a joint venture (JV) formed in 2006 between STPI and MTNL to offer free web based email service and communication, collaboration services. The JV was formed to realize one of the ten-point agenda of the ministry of communication and IT, India to bring about economic development. MS provides data center services, messaging services and business application services across the world. The company has registered office in Delhi and its data center is located in Chennai, spread over a span of 4500 sq ft. Major Services Offered Web Based Email Services, Hosting Messaging for SMEs and Educational Institutions, Wireless Messaging, Web Hosting, Application Hosting, Server Collocation, Backup/ Restore, Shared/ Dedicated Hosting Major Verticals Retail & Distribution, Media, Publishing & Entertainment, Education, Travel & Tourism, Other (Classifieds, Investments)

D&B D-U-N-S: 67-594-0080

Major Service Lines BPO Director A Goel Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Delhi, Chennai

Mynd Solutions Private Limited

About the Company Mynd Solutions Pvt Ltd (Mynd Solutions) was established in 1997. The company provides services related to finance & accounts, payroll & retirals benefits management, manpower outsourcing, data processing, CRM, commercial & record keeping. Mynd Solutions product portfolio encompass of accounting outsourcing, payroll & pension administration, fixed asset management, time & expense management, vendor helpdesk, data management/validation, consultancy and IRFS consulting & training among others. The company through its associate company, Aapt Consultants offers manpower outsourcing. Mynd Solutions has its presence spread across Delhi, Mumbai, Bengaluru, Haryana, Punjab, HP and a state-of-the-art back end processing facility at Gurgaon. Major Services Offered Accounting Outsourcing, Payroll Administration, Fixes Asset Management, Time & Expense Management, Vendor Help desk, Data Management, Consultancy, IFRS Consulting and Training Major Verticals Telecommunication, Retail & Distribution, BFSI, Healthcare, Manufacturing, Others (Infrastructure, IT, Designers)

D&B D-U-N-S: 67-778-2284

280, Udyog Vihar, Phase IV, Gurgaon - 122001, Haryana Tel: 91 0124 4335400/401; Fax: 91 0124 4100395; Email: [email protected]; Website: www.myndsol.com Major Service Lines BPO, KPO Director S Mohindru Manpower 501-1,000 Total Income (Rs Mn) 101-500 Major Locations Mumbai, Delhi, Gurgaon, Bengaluru, Others (Haryana, Punjab, HP)

N.S.Infotech Limited
89/1, Aryabhata Tech Park, Next to Karnataka State Law University, Navanagar-Hubli - 580021, Karnataka Tel: 91 836 22258335; Fax: 91 80 66885580; Website: www.nsinfotech.com About the Company N.S.Infotech Ltd (NSI), a third party ITeS/ BPO company provides end-to-end business solutions to the Healthcare industry. The companys service offering comprises of payer services like data capturing, contract management, pre/post adjudication, claim fraud analysis and customer support; providers services such as patient registration & scheduling, medical coding, payment posting & reconciliation, denial & rejection analysisand strategic support services like schedule & appointment maintenance and call centre services among others. NSI plans to expand its delivery centres at Hubli, Karnataka and at Naperville, USA. The company attained maximum revenues from the US. Major Services Offered Insurance Claim Processing, Medical Transcription, Payroll Processing, CAD/ CAM Designing Major Verticals Healthcare

D&B D-U-N-S: 86-380-5605

Major Service Lines BPO, EPS Chairman M Huralikoppi Manpower 225 Total Income (Rs Mn) Less than 100 Major Locations Bengaluru

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Nexshore Technologies Private Limited

About the Company Nexshore Technologies Pvt Ltd (Nexshore) is engaged in providing IT solutions, business process management services, software research and development, IT services & solutions and software products. It also offers customized enterprise solutions for logistics, transportation, supply chain & personal relocation shipments both in India and abroad. The company provides voice & video products, streaming audio & video technologies, website designing & development and ripping/re-mastering/ playback technologies to its media clients. Nexshore has an international presence with offices in the US & France. Major Services Offered IT Consulting, Offshore Business Process Management Solutions, Software Services, Enterprise Solutions for Logistics, Transportation & Supply Chain, Software Product Development, Software Life Cycle Services, Application Maintenance Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunication, Healthcare, Manufacturing

D&B D-U-N-S: 67-758-6306

1031/B, 2nd floor, Panchamantra Road, Kuvempunagar, Mysore - 570023, Karnataka Tel: 91 821 2416031; Fax: 91 821 4281823; Email: [email protected]; Website: www.nexshore.com Major Service Lines BPO Managing Director P Rao Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Other (Mysore)

Nexus Connexions Private Limited

About the Company Nexus Connexions Pvt Ltd (Nexus) is privately held company established as third party start its operations from 2004. The company provides services in BPO, Telecom Network Infrastructure and VAS Service to Telecom Industry. The company is in the process to serve international clients in Kathmandu and Dhaka. Nexus BPO segment is deals in major services lines which are Personal Contact Service, Contact Centre and Electronic Marketing Solutions, Telecom Infrastructure. The company service esteemed clients include Vodafone, OTIS, India times in BPO Sector, Nokia Siemens Network, Aircel, Airtel in Telecom sector and Wizcraft, Ambuja Realty in Vas Sector. Major Services Offered B2B Lead Generation, Contact Centre, Customer Care, Data Capture/Management, Document Management, Email Support, Tele-Marketing, eCRM, Payroll Processing, Others (Transcription based services) Major Verticals BFSI, Logistics & Transportation, Education, Automotive, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunication, Healthcare

D&B D-U-N-S: 67-710-3127

32/B, Ganesh Chandra Avenue, 1st floor, Kolkata - 700013 West Bengal Tel: 91 33 40085030; Fax: 91 33 22156014; Email: [email protected]; Website: www.nexusconnexions.in Major Service Lines BPO, Others (ITeS) Executive Director N Poddar Manpower 385 Total Income (Rs Mn) Less than 100 Major Locations Kolkata, Others (Bhubaneswar, Patna, Ranchi, Guwahati)

Nexval Infotech Private Limited

About the Company Nexval Infotech Pvt Ltd (Nexval) was established in India in 2009. Nexval, a JV company operates in two segments via ITeS/BPO and software products. The services portfolio includes custom software development, application development, strategic consulting, analytics and solution engineering, web application development, agile software development, software outsourcing, web marketing, website design, ecommerce web site design, rich media, software maintenance, back office and BPO services. It has two delivery centers each located in Kolkata, India and Florida, USA. 62 Major Services Offered Custom Software Development, Application Development, Strategic Consulting, Analytics and Solution Engineering, Web Application Development, Agile Software Development, Software Outsourcing, Web Marketing, Website Design, Ecommerce Web Site Design, Rich Media, Software Maintenance, Back Office and BPO services Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Manufacturing, Government, Defense, Energy, Utilities, Logistics & Transportation

D&B D-U-N-S: 85-917-6508

CG-146, Sector 2, Salt Lake City, Kolkata - 700091, West Bengal Tel: 91 33 23589760/64500888; Fax: 91 33 23589762; Email: [email protected]; Website: www.nexval.com Major Service Lines BPO, KPO Managing Director S Sarkar Manpower Less than 150 Total Income (Rs Mn) 101-500 Major Locations Kolkata

Indias Top ITeS and BPO Companies 2011

NIIT Technologies Limited

About the Company NIIT Technologies Ltd (NIIT) was established in 1994 as a captive service provider. The company is one of leading providers of IT and BPO services. Broadly, the BPO service offers customer support, finance & accounting, transactional support, sales & marketing and data & marketing analytics services to global companies based in the US, Europe and Asia markets. During FY11, NIIT generated nearly 58% revenues from the export market. In the near future, the company plans to recruit around 1,0001,500 employees and also plans to expand new delivery centres across Tier II & Tier III cities and across the global market. Major Services Offered Customer Care, Data Capture/ Management, Contact Centre, Insurance Claim Processing, Content Conversion Major Verticals BFSI, Government, Manufacturing, Media, Publishing & Entertainment, Healthcare, Travel, Tourism, Logistics & Transportation, Retail & Distribution, Others (GIS)

D&B D-U-N-S: 91-862-4784

Colosseum, B1/ H9, MCIE, Mathura Road, New Delhi - 110044, Delhi Tel: 91 11 40570700; Fax: 91 11 40570933; Email:[email protected]; Website: www.niit-tech.com Major Service Lines BPO, eLearning Chief Executive Officer A Thakur Manpower 4,446 Total Income (Rs Mn) More than 5,001 Major Locations Mumbai, Delhi, Kolkata, Gurgaon, Noida, Bengaluru

Nivansys Technologies Private Limited

No 720, 2nd Floor, 3rd Block,Main Road,BEL Layout, Vidyaranyapura, Bengaluru-560097,Karnataka Tel: 91 80 40905691; Email:[email protected]; Website:www.nivansys.com About the company Nivansys Technologies Pvt Ltd (NTPL) started operations in 2008 and is an IT solution provider. NTPL offers services such as offshore development, application management, legacy systems migration, user interface enhancement, quality assurance and testing and consulting. It offers products & services in domain like enterprise applications, microsoft and open-source technologies, sales, marketing, finance, traveling and education. Further, it offers banking CRM applications, content management systems, Linux services, work flow applications, enterprise application integration and supply chain management Major Services Offered Offshore Development, Application Management, Legacy Systems Migration, User Interface Enhancement, Quality Assurance & Testing and Consulting Major Verticals BFSI, Defense, Media, Publishing & Entertainment, Utilities, Government, Airlines, Telecommunication, Logistics & Transportation, Construction, Retail & Distribution, Healthcare, Education, Automotive, Consumer Goods, Manufacturing, Travel & Tourism, Energy

D&B D-U-N-S: 86-379-7654

Major Service Lines BPO Chief Executive Officer Sekhar Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Bengaluru

Omega Healthcare Management Services Private Limited

Corporation No 33, NAL Wind Tunnel Road, Nagarjuna Silver Crest, Murugeshapal, Bengaluru - 560017, Karnataka Tel: 91 80 41557333; Email: [email protected]; Website: www.omegahms.com About the Company Omega Healthcare Management Services Pvt Ltd (Omega Healthcare) is one of the premier offshore service providers. Broadly, the company offers services such as medical coding, medical billing, accounts receivable management, claims processing and healthcare revenue management among others. Omega Healthcare delivers these services to hospital-based and office-based physician specialties, A/R management companies and their hospital clients. Data entry services comprises of demographic information, payment posting and data validation whereas account receivable management offers denial processing, claims follow-up and customer services. Major Services Offered Medical Billing, Medical Coding, Data Entry Services, Accounts Receivable Management Major Verticals Healthcare, Others (US Healthcare Revenue Cycle Management) Major Service Lines BPO, KPO President & CEO G Natarajan Manpower 1,001-5,000 Total Income (Rs Mn) NA Major Locations Chennai, Bengaluru, Others (Trichy)

D&B D-U-N-S: 67-636-8486

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OSource India Private Limited

About the Company OSource India Pvt Ltd (OSource) offers outsourcing and technology solutions. Osources service portfolio consists of general & administration and industryspecific services. It offers BPO services for the finance& accounts and human resources domain.Under IT services, the company offers time and expense management, leave and attendance management, and enterprise resource planning under a web based system and human resource management.OSource provides solutions to a range of industry verticals namely, banking & financial services, media & entertainment, logistics, hospitality & healthcare, travel & foreign exchange, legal, print & publication, telecom & networking, pharmaceutical, manufacturing, FMCG, cosmetics etc. Major Services Offered IT Services, Finance and Accounting Outsourcing, Human Resource Outsourcing services Major Verticals BFSI, Media, Publishing & Entertainment, Logistics & Transportation, Healthcare, Travel & Tourism, Telecommunication, Manufacturing, Retail & Distribution, Others (Legal, Cosmetics, Petrochemical)

D&B D-U-N-S: 91-600-8885

Unit No. 4, 5th Floor, B Wing, Phoenix House, High Street Phoenix, S.B. Marg, Lower Parel, Mumbai - 400013, Maharashtra Tel: 91 22 67391800;Fax:91 22 24911908; Email: [email protected]; Website: www.osourceindia.com Major Service Lines BPO Director R Sharma Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Mumbai, Delhi, Kolkata, Bengaluru

Pace Setters Business Solutions Private Limited

1, Bori Bungalow, 49, S.K Bole Road, Near Siddhivinayak Temple, Prabhadevi, Mumbai - 400028, Maharashtra Tel: 91 2266661901; Fax: 91 2224332050; Website: www.pacesetters.co.in About the Company Pace Setters Business Solutions Pvt Ltd (PaceSetters) commenced operation in 1992 as PACE Financials. In 2006, the company acquired its present name. Pace Settersis a third party ITeS/BPO company engaged for implementing services to companies mobilising funds from the primary market. It gradually expanded into activities related to inbound & outbound call centers, offering allied services to banks, credit card companies, cellular &basic phone service operators, custodians and operating investor relation centers among others.The companysarray of services includestele-collection for secured & unsecured financial products &retail assets; physical verification, customer profiling and end-to-end solution for various business processes. Major Services Offered Customer Care, Contact Centre, Debt Management Major Verticals BFSI, Telecommunication, Healthcare

D&B D-U-N-S: 91-591-8160

Major Service Lines BPO Director Hariharan S Manpower 3,500 Total Income (Rs Mn) 501-1,000 Locations Mumbai, Delhi, Chennai, Kolkata, Bengaluru, Others (Hyderabad, Ahmedabad)

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PAMAC Finserve Private Limited

A-21, Shriram Industrial Estate, 13, G D Ambedkar Marg, Wadala, Mumbai 400031, Maharahstra Tel: 91 22 24192200; Fax: 91 22 24122256; Email: [email protected]; Website: www.pamac.com Service Line BPO, KPO About the Company PAMAC group was established in 1988 by two entrepreneurial chartered accountants with a focus on the domestic transaction processing BPO industry. The partnership firm was later converted into a corporate entity in 1995 known as PAMAC Finserve Pvt Ltd (PAMAC). Today, PAMAC is an ISO 9001:2000 certified company and is amongst the largest third party transaction processing companies catering to the domestic market & UAE in the BFSI and telecom sector. Network PAMAC currently has facilities across 36 cities in India and covers additional 44 cities through spoke model. In the Middle East, PAMAC commenced operations in 2006 and have a setup in the Dubai Outsourcing Zone with a team of 50 resources. Products and Services Credit Profile Validation: Customer Profile Validations (CPV) is an important service that PAMAC offers to its client and has been consistently delivering as well as improvising on clients SLA across India successfully since past two decades. Credit Processing & Appraisal: PAMAC provides one-stop-endto-end processing solution for retails loans credit processing, underwriting and disbursal operations. PAMAC processes files based on specific criteria given by the client and submits a one pager report for their decisions. Transactions Processing: PAMAC undertakes applications processing with data entry of retail loans, credit cards, telecom & insurance applications; payments processing and inter-banking reconciliation.
PAMACs Mumbai Office 65

Document Collection & Reviews: PAMAC collects specific documents, cheques and ECS mandates across locations based on customers appointments for sales closures, scheme change for KYC requirements. Fraud & Risk Control: PAMAC has recently introduced services of skip tracing, D-U-N-S: D&B claim investigation & employment back ground check for all its clients by utilising its vast network and local field expertise. Collection Activity: PAMAC is gearing up to offer collection services by the way of tele-calling support and field collections for up to bucket four customers. Operations Support & Consulting Services: PAMAC offers complete resources support, facilities support, packaged technology solutions and strategy consulting services. International Business PAMCAL Middle East (the UAE entity of the PAMAC Group) has been D&B D-U-N-S: in existence in the region since 2006-07 onwards and has its facility in the DOZ Dubai Outsource Zone and services the Best Banks of UAE. PAMCAL caters to local clients through Field Credit Validation & Transaction Processing activities from Dubai office. Future Strategies PAMAC intends to enter into strategic partnerships to provide value added services and comprehensive solutions to its clients across a large geography in india. It plans to enhance its delivery capabilities to have seamless integration of centralised processing centers with field support for last mile coverage at local levels.

Director Prashant Ashar Quality & Process Certification ISO 9001:2000 Total Income ` 68 mn Manpower 1, 250 Location India South 10; West 13 North 10; East 3 UAE Dubai 1 Directors Ajay Mehta, Prashant Ashar COO Pravin Shinde

Indias Top ITeS and BPO Companies 2011

Pansys Infotech Limited

No.24, 2nd Floor, KR Colony, Domlur Layout, Off Old Airport Road , Bengaluru - 560071, Karnataka Tel: 91 80 41608100; Email: [email protected]; Website: www.pansysinfotech.biz About the Company Pansys Infotech Limited (Pansys) is part of PAN-ASIA group of companies. Pansys operates through its six divisions; BPO, KPO, marketing, IT, e-risk solutions and corporate training. The BPO division provides non-voice services including document management solutions, manpower recruitment and voice services including customer support, technical support and product selling. The company has a technical and marketing tie up with INBIOPRO which operates a KPO organization which supports discovery based companies to take their product development to manufacturing. Pansys also undertakes application based software development, marketing of third company products, provides e-learning, e-risk solutions and undertakes corporate training. Major Services Offered Non-Voice Solutions, Voice solutions, Data Capture and Document Management, Biology Engineering, e-learning, Marketing Services for SMEs, E-Risks Solution, Corporate Training Major Verticals Education, Manufacturing, Government, Healthcare, Others (Food and IT)

D&B D-U-N-S: 67-710-4285

Major Service Lines BPO, KPO, eLearning Managing Director Summet Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Bengaluru

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PHi Business Solutions Limited

SCO- 98 - 99, Sub City Centre, Sector - 34 A, Chandigarh - 160022, Punjab Tel: 91 172 2609003; Fax: 91 172 4629000; Email: [email protected]; Website: www.phi.co.in About the Company Phi Business Solutions Ltd (Phi), incorporated in 1999 is a Chandigarh based BPO and eLearning services provider. Phi is engaged in providing prepress and digitization services ranging from content editing/indexing/abstracting to pagination in various applications to publishers, educational institutions and documentation management companies. The company provides content creation and editing services that include copy editing, abstracting, indexing (article and back-of-the-book indexing), analysis of financial reports and content analysis. Phi specializes in business, IT, legal, medical, marketing and technical document translations and linguistic services. Major Services Offered Data Digitalization and Conversion, Pre Press Composition Services, Digital Publishing, eLearning, Linguistic Translation, Editing, Proofreading, Content Creation Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunication, Healthcare

D&B D-U-N-S: 67-593-2134

Major Service Lines BPO, eLearning Chairman & MD K Goyal Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Chandigarh)

Phoenix IT Solutions Limited

First Floor, 9-16-2/A,Church Road,CBM Compound, Visakhapatnam - 530043, Andhra Pradesh Tel: 91 291 8766791; Fax: 91 891 276673; Email:[email protected]; Website: www.phoenix.in About the Company Phoenix IT Solutions Pvt Ltd (Phoenix) is an IT and BPO offering company based in Visakhapatnam. The company offers various IT and BPO services to utilities sector in the Indian subcontinent. Phoenix offers BPO services like new customer acquisition, customer support, metering, billing, collection,revenue services, customer management, smart grid services, technical services in the areas of asset management, energy audit and demand side management.It has developed a software suite named MPower Suite, to cater to ERP needs of Utilities sector. Major Services Offered Customer Management, Revenue Management, IT Services, Customer Care, Smart Grid Services, Application Development And Maintenance, Data Center Management, Portal Development Major Verticals BFSI, Government, Logistic & transportation, Education, Travel & tourism, Defense, Airlines, Construction, Automotive, Energy,Media publishing, Retail distribution, Consumer goods, Utilities, Telecommunication, Healthcare, Manufacturing

D&B D-U-N-S: 67-611-5730

Major Service Lines BPO Chief Executive Officer G Muralakrishna Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Mumbai, Chennai, Bengaluru, Other (Visakhapatnam)

Pinnacle Data Services Private Limited

About the Company Pinnacle Data Services Pvt Ltd (PDSPL) was established in 2000. It is an ITeS based BPO company. The company provides litigation support services, accounting services, financial services, web content, catalog processing, data entry & data processing services and form processing under its BPO segment offerings. Under application development segment, the company offers software development, website designing, website development, website maintenance, and content management along with data conversion processes such as data cleansing, HTML/XML conversion, adobe PDF conversion, E-Book publishing, and scanning. Based in Shimonga, Karnataka, PDSPL is operated by team of legal, financial and technical background. Major Services Offered Data Entry, Data Cleansing, HTML/XML Conversion, Adobe PDF Conversion, E-Book Publishing, Scanning, Application Development, Litigation Support Services, Accounting, Financial Services, Web Content Processing, Catalog Processing, Forms Processing Major Verticals BFSI, Media, Publishing & Entertainment, other (Web Designing, Animation)

D&B D-U-N-S: 67-588-3226

No 592,II Floor, Ramakrishna Building, Rathnamma Madhava Rao Road, Durgigudi, Shimoga - 577201, Karnataka Tel: 91 8182 225988; Email: [email protected]; Website: www.pdspl.net Major Service Lines BPO, eLearning, LPO Chief Executive Officer Srinivas Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Shimoga)

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Pioneer eServe Private Limited

86, 5th Floor, Padma Palace, Nehru Place, New Delhi - 110019, Delhi Tel: 91 11 30605500; Fax: 91 11 41619691; Email: [email protected] About the Company Pioneer eServe Pvt Ltd (Pioneer) is a BPO and IT solutions company based in Delhi. Established in 2000, it is a part of the Pioneer Group. Pioneer provides services in the HR outsourcing, accounts outsourcing, infotech outsourcing, supply chain management and process flow design and automation segments. Pioneer has developed software products, an employee administration & relation system (EARNS), warehousing and inventory management system (WIMS), sales force automation (SFA) and campus management system (CMS). Its clients include Air India, MTNL, Coca-Cola India Inc, Apollo International Ltd, Bank of Tokyo, Maruti Udyog Ltd, Bharat Petroleum Corporation Ltd. Major Services Offered HR Outsourcing, Payroll Administration, Social Security Services, Contractual Staffing, Ledger Maintenance, Fixed Asset Management, Tax Management, Budget Planning & Support, Technology Services, Supply Chain Management Solutions Major Verticals Education, BFSI, Government, Telecommunication, Energy, Automotive, Travel and Tourism, Others (Food, IT)

D&B D-U-N-S: 67-611-6712

Major Service Lines BPO Chairman S Kumar Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Delhi

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Indias Top ITeS and BPO Companies 2011

Poonam Infotech Limited

About the Company Poonam InfoTech Ltd (PIL) is a privately owned company offering ITeS in Baroda, Gujarat. It offers business software solutions like web design, web management, software development & integration and other customized solutions. The company specializes in offering web application development and medical transcription in various domains. PILs infrastructure is spread over 1800 sqft office space. It lists Gujarat Electricity Board, Hotel Jalsagar Pvt. Ltd, Maharastra Steel Traders India, MSK Project (India) Ltd, Prashant Pharmaceutical, Sardar Patel Vinay Mandir, Bumiya Milk Suppliers, Cosmos Computer Services and R. F. Gandhi A.K. Trust (Dental) as its major clients in Gujarat. Major Services Offered Web Design and Development, Application Development, Medical Transcription, Data Entry Operation, Data Imaging, Data Processing, Data Conversion, BPO services Major Verticals Healthcare, Education, Government, Retail & Distributors, Others (Engineering, Agriculture, Consultancy, Food, Trusts)

D&B D-U-N-S: 72-574-5462

84 / B - 001, Mangal Sai Apartment, R C Dutt Road, Alkapuri Society, Vadodara - 390005, Gujarat Tel: 91 265 2326350; Fax: 91 265 2334838; Email: [email protected]; Website: www.poonaminfotech.com Major Service Lines BPO Managing Director R Patel Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Others (Baroda)

Pradot Technologies Private Limited

About the Company Pradot Technologies Pvt Ltd (Pradot) offers wide range of document management services such as medical, financial, general and legal transcription services. It covers services such as conference calls, interim results, telephonic interview, conferences, interviews, court proceedings and hearings. The company also offers revenue cycle management services such as medical coding, billing & accounts receivable management and accounting services such as book keeping, accounts receivable, accounts payable, financial data collection & analysis & payroll services. Major Services Offered Medical Transcription, Document Management, Electronic Medical Records, Faxing Services, Financial Transcription, General Transcription, Legal Transcription, Revenue Cycle Management, Accounting Services Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Government, Defense, Energy, Utilities, Logistics & Transportation, Airlines, Media, Publishing & Entertainment, Telecommunication, Education, Construction, Retail & Distribution, Healthcare

D&B D-U-N-S: 67-567-3371

Plot No. 110-R, Survey No 68, Electronic City Industrial Complex, Doddathogur Village, Begur Hobli, Bengaluru - 560100, Karnataka Tel: 91 80 40230909; Fax: 91 80 40230901; Website: www.pradot.com Major Service Lines BPO Chairman & CEO TP Prabhakaran Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Bengaluru

Prodat IT Solutions (India) Private Limited

No - 74 & 75,3rd Cross, 24th Main, Phase - 2, J P Nagar, Bengaluru - 560078, Karnataka Tel: 91 80 41217158; Fax: 91 80 41214078; Email: [email protected]; Website: www.prodatit.com About the Company Prodat IT Solutions (India) Pvt Ltd (Prodat) was established in 2003 and operates in the IT services sector and BPO service line. The company is located in Bengaluru. Prodat provides back-office offshore accounting and bookkeeping services. The company offers financial and accounting solution, tax compliance, document management system, knowledge process outsourcing and extensible business reporting language, an electronic format for simplifying the flow of financial information between softwares. The companys clientele includes Day Lewis PLC, Cohenschemist, SBM Inc among others. Major Services Offered Financial and Accounting Solution, Tax Compliance, Document Management, XBRL, Research & Development, Business & Technical Analysis, Business & Market Research, Intellectual Property Research, Content Development, Legal Services, Data Analytics, Training & Consultancy, HR Services Major Verticals Others (Pharmaceutical, Consultancy)

D&B D-U-N-S: 92-132-7172

Major Service Lines BPO, KPO, LPO, eLearning Chief Executive Officer M Khalid Manpower 151- 500 Total Income (Rs Mn) Less than 100 Major Locations Bengaluru

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Indias Top ITeS and BPO Companies 2011

Prodigy Infotech Chennai Private Limited

About the Company Prodigy Infotech Chennai Pvt Ltd (Prodigy Infotech) was established in India in the year 2000. The company operates in the ITeS/BPO segment and offers BPO services lines of operation. It has its presence in Chennai, India. Prodigy Infotech caters to various industry verticals like BFSI, travel & tourism, automotive, consumer goods, government, defense, energy, utilities, logistics & transportation, airlines, media, publishing & entertainment, telecommunication, education, construction, retail & distribution, healthcare etc. Major Services Offered NA Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Government, Defense, Energy, Utilities, Logistics & Transportation, Airlines, Media, Publishing & Entertainment, Telecommunication, Education, Construction, Retail & Distribution, Healthcare

D&B D-U-N-S: 65-039-1571

4th Floor, Crescent Court Building, No 963 , Poonamallee High Road, Egmore, Chennai - 600084, Tamil Nadu Tel: 91 44 42041000; Fax: 91 44 42181700 Major Service Lines BPO Managing Director V Murugan Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai

Protechsoft Technologies Private Limited

About the Company Protechsoft Technologies Pvt Ltd (Protechsoft) was established in 2000. The company operates in the ITeS/BPO segment and offers BPO service lines of operation. It has its presence in Chennai, Mumbai. It is an off-shore development center in India for Protechsoft, US and has the infrastructure to leverage quick project start-up and deliver products developed using SEI CMM level 5 procedures. The company caters to different industries like BFSI, travel & tourism, automotive, consumer goods, government, defense, energy, utilities, logistics & transportation, airlines, education, construction, healthcare, retail & distribution etc. Major Services Offered NA Major Verticals BFSI, Travel & Tourism, Automotive, Consumer Goods, Government, Defense, Energy, Utilities, Logistics & Transportation, Airlines, Media, Publishing & Entertainment, Telecommunication, Education, Construction, Healthcare, Retail & Distribution

D&B D-U-N-S: 67-558-4808

51, 2nd Floor, First Wing, Nelson Towers, Nelson Manickam Road, Aminjikarai, Chennai - 600029, Tamil Nadu Tel: 91 44 23746808; Fax: 91 44 42186069 Major Service Lines BPO Managing Director Javed Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai

Pyramid IT Consulting Private Limited

D-26, Near Fortis Hospital, Sector 63, Noida - 201301, Uttar Pradesh Tel: 91 120 4001200; Fax: 91 120 4343599; Email: [email protected]; Website: www.pyramidci.com About the Company Pyramid IT Consulting Private Limited (Pyramid) is an ITeS/BPO company based in Noida, UP. Pyramid operates through its development centers in Noida, UP and Hyderabad, AP. Its parent, Pyramid Consulting was established in 1996 and which operates through eight offices in the US. Pryamids sister concerns have an office each in Singapore and the UK. Pyramid has a client base of over 20 Fortune 1000 and Global 500 companies. Apart from the various IT Solutions, it provides its flagship enterprise content management (ECM) product under the brand name FineDocs ECM. 70 Major Services Offered Lifecycle IT Solutions, IT Staff Augmentation, Mobile Test Automation, SAP (Application Management Services, Implementation Services, Migration and Upgrades Services, Consulting), Enterprise Content Management Major Verticals Healthcare, Logistics, Telecommunication, BFSI, Others (Hospitality)

D&B D-U-N-S: 67-567-3047

Major Service Lines BPO Chief Executive Officer S Tirath Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Noida, Others (Hyderabad)

Indias Top ITeS and BPO Companies 2011

Pyxis Systems Private Limited

201, Survey No.55, Kapil Zenith, Bavdhan - Pashan Road, Bavdhan, Pune - 411021, Maharashtra Tel: 91 20 66573200; Fax: 91 20 66573300 About the Company Pyxis Systems Pvt Ltd along with its group companies (Pyxis) was established as a product group targeting the financial derivatives space, evolving into a platform leveraged, outsourced services company providing solutions to the global capital markets. Pyxis offers technology and domain solutions for global markets, derivatives independent valuation and treasury operations management services. Global markets solutions include analytics development and validation, global markets system implementation, market data management solution and global markets technology development. Major Services Offered Global Markets Solution, Derivative Valuation Service, Corporate Treasury Solutions & Service Major Verticals BFSI, Defense, Healthcare, Media, Publishing and Entertainment, Utilities, Government, Airlines, Telecommunication, Logistics & Transportation, Construction, Retail & Distribution, Healthcare, Education, Automotive, Consumer Goods, Manufacturing, Travel & Tourism, Energy

D&B D-U-N-S: 67-611-5647

Major Service Lines BPO Managing Director S Nikhar Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Pune

Quatrro Global Services (P) Limited

267,Udhyog Vihar,Phase-II, Gurgaon, - 122015, Haryana Tel: 91 124 4561000; Fax: 91 124 4008070; Email:NA, Website: www.quatrro.com About the Company Quatrro Global Services (P) Ltd (Quatrro) was established in the year 2005. Quatrro is a global services company offering business and knowledge processing services. Its service line portfolio includes finance & accounting, mortgage solutions, risk management, technical solutions, knowledge services and interactive entertainment. Quatrro is a 100% export oriented company. During FY11, the company generated 95% revenue from the US region, 4% from Europe and remaining 1% came from Asia. As on Jun 2011, it operates with a network of three delivery centers in India and seven in overseas. Major Services Offered Card/Cheque Processing, Data Capture/ Management, Document Management, Email Support, Foreign Language Translations, Technical Support, Taxation, Payroll Processing, Business Research, Financial Analysis, Legal Research, Legal Transaction, Litigation, Patent Filings, Patent Research, CBT/WBT Content Conversion, Content Management, Content Conversion, Supply Chain Management Major Verticals BFSI, Automotive, Retail & Distribution, Media, Publishing & Entertainment

D&B D-U-N-S: 85-896-3174

Major Service Lines BPO, KPO, LPO, eLearning Chairman & MD R Roy Manpower 2,011 Total Income (Rs Mn) 3,001-4,000 Major Locations Mumbai, Chennai, Gurgaon

Quick Sort (India) Private Limited

About the Company Quick Sort (India) Pvt Ltd, (Quick Sort) a division of the Quick Sort Group, based in Chennai, started its operations in 1998 in revenue cycle management. Currently, it operates in two segment IT and BPO segment. In IT services it provides consulting, development, maintenance, testing, data migration and data warehousing & data mining services. Under BPO services it offers prepress, e-data services, forms processing, call center services and financial services. Quick Sort operates from its delivery centers located at Chennai, India. In near future, it intends to enter new cities like Mumbai and Bengaluru. Major Services Offered Call Center Services, Pre-Press, E-Data Services, Forms Processing, Financial Services Major Verticals BFSI, Logistics & Transportation, Media, Publishing & Entertainment, Healthcare, Manufacturing

D&B D-U-N-S: 72-594-6185

SP-94, Sidco Industrial Estate, Mogappair, Ambattur, Chennai - 600058, Tamil Nadu Tel: 91 44 42060297; Fax: 91 44 42060298; Email:[email protected]; Website: www.quicksortindia.com Major Service Lines BPO Managing Director DRV Kumar Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai

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Quscient Technologies Private Limited

No.1207, Tidal Park, 12th Floor, Rajiv Gandhi Salai, Taramani, Chennai - 600113, Tamil Nadu Tel: 91 44 42968585; Fax: 91 44 42968586; Email: [email protected]; Website: www.quscient.com About the Company Quscient Technologies Pvt Ltd (Quscient) a 100% export oriented unit was established in the year 2005. Its service portfolio includes BPO services, software services and higher education services. Geographically it operates from its three delivery centres; of which two are located in India and one in USA. During FY11, 85% of the revenue came from US region, whereas remaining 15% came from Europe region. In near future, it intends to open new delivery centres in Trichy, India and Phoenix and Arizona, USA. Major Services Offered B2B Lead Generation, Contact Centre, Customer Care, Data Capture/Management, Document Management, Email Support, Technical Support, Tele-Marketing eCRM, CBT/WBT Content Creation, Content Management, Course Designing & Modelling, Content Conversion, e-Publishing, Higher Education-Products, Services & Portals, Specific Content Services for Higher Education Major Verticals Education, Energy

D&B D-U-N-S: 67-592-6453

Major Service Lines BPO, eLearning Chief Executive Officer B Thiagarajan Manpower 625 Total Income (Rs Mn) 101-500 Major Locations Chennai

R P Khoj Services Private Limited

20, Jasmeet Nagar, Ambala - 134003, Haryana Tel: 91 171 2543512; Email: [email protected]; Website: www.khojservices.com About the Company R P Khoj Services Pvt Ltd (R P Khoj) was established in the year 2004. The company operates as a business associate and service provider to Telecom companies like Bharti Airtel, Tata Teleservices and Hughes India. The company also provides KPO services to clients in USA, Europe and Canada. The company also offers services in the areas of finance & taxation, web & software development, design services and consultancy in KPO through its four subsidiaries namely, FinTax Experts India, WebWorld Experts India, HiDesign Experts India and KPO Experts India. The company also has offices in the US, UK, Ireland and Germany. Major Services Offered B2B Lead Generation, Taxation, Payroll Processing, Financial Analysis, Email Support, Finance & Taxation, Design & Development of web based applications Major Verticals BFSI, Education, Travel & Tourism, Media, Publishing & Entertainment, Retail & Distribution, Healthcare, Telecommunication, Consumer Goods, Utilities, Manufacturing

D&B D-U-N-S: 67-611-5817

Major Service Lines BPO, KPO, LPO Director R Chadha Manpower 159 Total Income (Rs Mn) 101-500 Major Locations Others (Chandigarh, Ambala)

RDM India Private Limited

No 448, Phase - 3, Udyog Vihar, Gurgaon - 122016, Haryana Tel: 91 124 4198800; Fax: 91 124 2346548; Email: [email protected]; Website: www.rdm.co.in About the company RDM India Pvt Ltd (RDM) was incorporated in 1992. The company operates in the ITeS/ BPO segment and offers data processing services for international travel industry. RDM is a joint venture between a leading International Airline and Indian Travel Agency. It offers aviation services like flight screening, revenue accounting, staff training, reservation services, refund application, and que processing. RDM further offers loyalty programs and content management and IT services. The company provides products like Power Office which assists in easy integration and smooth transition of data in a travel 72 agencys existing IT environment and CICOS, an advanced time and attendance application. Major Services Offered IT Services, Aviation Services, Loyalty Programs, Content Management Major Verticals Airlines

D&B D-U-N-S: 65-058-3086

Major Service Lines BPO Chief Executive Officer P Maharesh Manpower 501-1,000 Total Income (Rs Mn) NA Major Locations Gurgaon, Others (Jaipur)

Indias Top ITeS and BPO Companies 2011

Receivable Management Services India Private Limited

Plot No 31 - A, Udyog Vihar, Sector 18, Near Munjal Showa, Gurgaon -122015, Haryana Tel: 91 124 4585800; Fax: 91 124 4585801; Website: www.rmsna.com About the Company Receivable Management Services India Pvt Ltd (RMS India) is a Gurgaon based company established in the year 2006 in India. The company is a part of US based, Receivable Management Services Corporation. The parent company operations span across three principal US locationsBethlehem PA, Tucson AZ, and Pueblo CO and facilities in Mexico, Canada, India and Greater China. The company is engaged in commercial business-to-business BPO and recovery services including; accounts receivable management, third party recovery services, insurance services, bankruptcy services and back-office support services among others. RMS caters clients from its single delivery center located in India at Gurgaon. Major Services Offered Accounts Receivable Management, Third-Party Recovery Services, Insurance Recoveries, Bankruptcy Services Major Verticals BFSI, Logistics & Transportation, Media, Publishing & Entertainment , Retail & Distribution, Telecommunication, Healthcare, Others (Legal, Services, Technology, Wholesale Trade) Major Service Lines BPO, KPO Chief Executive Officer A Kumar Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Gurgaon

D&B D-U-N-S: 67-611-9487

RelnPro ITES Private Limited

5-2-122/1, 1st Floor, Susheela Bhavan, RP Road, Secunderabad - 500003, Andhra Pradesh Tel: 91 40 27543511; Fax: 91 40 66779811; Email: [email protected]; Website: www.relnpro.com About the Company RelnPro ITES Pvt Ltd (ReInPro) was established in 2001. It is a private limited company operating as a third party unit in the ITeS/BPO segment. Its comprehensive range of services encompass accounting services, call center services and multimedia services. Its e-publishing services include data harvesting and digitization. The company caters to three main markets namely; US, Asia and Europe. In India, ReInPro operates from its single delivery center located at Hyderabad. Major Services Offered Card Processing, Financial Analysis, Payroll Processing, Claims Processing, Legal Transcription, Medical Transcription, Data Capture/Management, e-publishing, Customer Care, Tele-Marketing, Multimedia Major Verticals Logistics & Transportation, Travel & Tourism, Consumer Goods, Telecommunication, Healthcare

D&B D-U-N-S: 67-710-7095

Major Service Lines BPO, KPO, LPO, eLearning Chief Executive Officer V Tapadia Manpower NA Total Income (Rs Mn) 101-500 Major Locations Others (Hyderabad)

Resource Inputs Limited

About the Company Resource Inputs Ltd (Resource Inputs),one of the leading HR solutions provider, was established in the year 2000. It operates in the ITeS/BPO segment and is amongst the first outsourcing company in the state of AP. The services offered by the company include strategic HR solutions such as placement and executive search; manpower outsourcing; payroll processing; HR consulting; training and labour laws compliance, audit & strategic support among others. The company also offers tailor made executive development and supervisory development training programs. Major Services Offered Payroll Processing, Human Resource Services, Placement & Executive Search, Training and Labour laws & Industrial relations Major Verticals Logistics & Transportation, Travel & Tourism, Airlines, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Telecommunication, Healthcare, Manufacturing, Others (Hospitality, Technology)

D&B D-U-N-S: 67-594-6422

8-3-319/1/307 G, 2nd Floor, Siddhartha Ramakrisna Apts, Yellareddy Guda, Opp. State Home, Hyderabad - 500073, Andhra Pradesh Tel: 91 40 23755783; Email: [email protected]; Website: www.resourceinputs.com Major Service Lines BPO Managing Director SVR Rao Manpower 1,001-5,000 Total Income (Rs Mn) 101-500 Major Locations Others (Hyderabad)

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RMSI Private Limited

Bldg No 6010, A - 7, Sector - 16, Noida - 201301, Uttar Pradesh Tel: 91 120 4040500; Email [email protected]; Website: www.rmsi.com About the Company RMSI Pvt Ltd (RMSI) operates in the ITeS/ BPO segment and offers geospatial services, data solutions and application software. RMSI develops solutions that integrate geographic information with niche business applications. RMSIs solutions span the entire geospatial value chain from consulting, application development, modeling, remote sensing to data migration & conversion. It also offers end-to-end enterprise software application development including integrated software services and business solutions; It also offers Data solutions services like manual flood determination and data engineering services. Its clients include Asian Development Bank, Alcatel, Ericsson, GE Capital etc. Major Services Offered Geospatial services, Application software Major Verticals BFSI, Utilities, Airlines, Telecommunication, Retail & Distribution, Others (Agriculture & Natural Resources, Engineering, Land Information management) Data solutions,

D&B D-U-N-S: 91-846-0317

Major Service Lines BPO Managing Director R Kapoor Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Noida

RuralShores Business Services Private Limited

135/2, Maruti Industrial estate, IPTL Road, Hoodi, Whitefield, Bengaluru - 560048, Karnataka Tel: 91 80 30591450; Fax: 91 80 30591450; Email: [email protected]; Website: www.ruralshores.com About the Company RuralShores Business Services Pvt Ltd (RuralShores), a third party ITeS/BPO commenced operation in Oct 2008.The company offers on-shoring, near-shoring and off-shoring in the rural market. RuralShores offers a range of processing services like expense processing, image based data capture & indexing, reports generation & trend analysis, native language help desk, financial book keeping, check truncation data processing and utilities bills processing among others. During FY11, the domestic market contributed maximum revenues for the company. Major Services Offered Card/Cheque Processing, Contract Centre,Customer Care, Data Capture/ Management, Document Management, Email Support, Human Resource Services, Insurance Claim Processing, Engineering Research Analysis Major Verticals Airlines, Utilities, Travel & Tourism, Media, Publishing & Entertainment, Logistics & Transportation, Government, Retail & Distribution, Healthcare, Telecommunication, BFSI

D&B D-U-N-S: 86-260-2868

Major Service Lines BPO, KPO Chief Executive Officer M Vullaganti Manpower 700 Total Income (Rs Mn) Less than 100 Major Locations Others (Bagepalli, Thirthahalli, Muddenahalli, Pulla, Ratinagiri, Bhiloda, Chand, Jobner, Thengampodur, Sonari)

Sankhyaa Learning Private Limited

No - 25, 1st Floor, Steeple Reach, Cathedral Road, Gopalapuram, Chennai - 600086, Tamil Nadu Tel: 91 44 43481500; Fax: 91 44 43481508; Website: www.heymath.com About the Company Sankhyaa Learning Pvt Ltd (Sankhyaa),operating under the brand name HeyMath!, was established in the year 2000. It is a private limited company operating as captive unit in the ITeS/ BPO segment. The company is engaged in delivering the highest quality remote education services in subjects like Maths, Technology & Sciences. It offers at home and in school learning experience with the help of trained tutors & programmers with the latest technology and high-end software. Sankhyaa delivers services to its local as well as international clients from its delivery centers located at Chennai and Delhi. 74 Major Services Offered Online Education Services Major Verticals Education

D&B D-U-N-S: 86-448-6478

Major Service Lines e-Learning Co-Founder & MD H Rajan Manpower Less than 150 Total Income (Rs Mn) 101-500 Major Locations Chennai, Delhi

Indias Top ITeS and BPO Companies 2011

Saral Software Solutions Private Limited

About the Company Saral Software Solutions Pvt Ltd (Saral), incorporated in 1999, is amongst the leading BPO companies in western India. The company mainly caters to the heathcare segment with medical transcription being its core business. Besides medical transcription, the company has also diversified into medical billing and teleradiology. Saral also provides services in GIS, CAD, finance, accounting and taxation through its associate company. It has two delivery centers in India and caters to various industry verticals like BFSI, travel & tourism, automotive, consumer goods, manufacturing, healthcare, education, construction, defense, government, energy, utilities among others. Major Services Offered Medical Transcription, Medical Billing, Finance & Accounting, Teleradiology Major Verticals BFSI, Government, Healthcare

D&B D-U-N-S: 86-227-6867

22, 2nd Floor New York Tower - A, Sarkhej Gandhinagar Highway, Near Thaltej Cross Roads, Ahmedabad-380054, Gujarat Tel: 91 79 26854872/26850876; Fax: 91 79 26850621/26857564; Email: [email protected]; Website: www.saralsoftware.com Major Service Lines BPO Chairman HR Patankar Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Ahmedabad, Nagpur)

Scope e-Knowledge Center Private Limited

About the Company Scope e-Knowledge Center Pvt Ltd (Scope), part of the Quatrro Group was established in 1985. Scope is one of the leading providers of integrated knowledge services and solutions to the scientific and business community. Scopes services are broadly classified under three categories namely, content enhancement & knowledge services, master data management and patent research analytics & business research services. It has offices in the US, UK, Japan, Belgium and Netherlands. Scope plans to expand its delivery centres at Vellore and Nagercoil, TN. Major Services Offered Financial Analysis, Strategy Consulting, Equity Research, Database development/ management, Spend analysis, Portal content solutions, e-commerce solution, Procurement management services, Abstraction & indexing, Intellectual Property Rights, Medical content, Order set solutions, Coding & indexing, Medical & taxonomy building, Rationale writing, Systemic reviews, SCM Major Verticals Consumer Goods, Government, Energy, Media, Publishing & Entertainment, Construction

D&B D-U-N-S: 91-862-9366

Temple Tower, 2nd Floor, 672, Anna Salai, Nandanam, Chennai - 600035, Tamil Nadu Tel: 91 44 24314201/05; Fax: 91 44 24314206; Email: [email protected]; Website: www.scopeknowledge.com Major Service Lines KPO, LPO, CRS, Others President T Venkatraman Manpower 701 Total Income (Rs Mn) 501-1,000 Major Locations Chennai

SeaView Support Systems Private Limited

About the Company SeaView Support Systems Pvt Ltd (SeaView), incorporated in 1996, is amongst the leading providers of BPO and LPO services. Based in Kerala, the company is engaged in providing back office services including; medical transcription, coding, billing, legal transcription and consultancy. SeaView provides software development services related to digital sound & image conversion. The company also offers business transcription for proceeding of seminars, annual reports, interviews with CEOs, board room discussions and teleconferences among others. Major Services Offered Medical Transcription, Coding, Billing, Legal Transcription, Business Transcription, Medical Research Transcription Major Verticals BFSI, Healthcare, Others (Legal)

D&B D-U-N-S: 91-532-9242

5th floor, Padmanabham Building, Club House Road, Techno Park Campus, Thiruvananthapuram - 695581, Kerala Tel: 91 471 2527528; Fax: 91 471 2700970; Email: [email protected]; Website: www.svw.com Major Service Lines BPO, LPO Managing Director RP Lalaji Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Others (Thiruvananthapuram)

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Indias Top ITeS and BPO Companies 2011

Seventhsense Technologies Private Limited

Celestial Point, 1st Floor, No. 45 Dhamodharan Street, T.Nagar, Chennai - 600017 Tel: 91 44 61047888; Fax: 91 44 61047899; Email: [email protected]; Website: www.7stl.com About the Company Seventhsense Technologies Pvt Ltd (Seventhsense), established in 2001 is a global technology provider of software products, solutions and consulting services.The company along with OracleHyperion offers EPM/BI solutions and also provides standard ERP products like SAP, Oracle etc. to its clients. The key services offered considt of consulting, customer product and application development, maintenance and support, infrastructure management, legacy data migration and business process reengineering. Major Services Offered Customer Care, Card/Cheque Processing, Document Management, Email Support, Medical Transcription, Equity Research, Market Research & Analysis, Copyright Services, Legal Research, Patent Filings, Course Designing & Modeling, e-Publishing, 2D & 3D Modeling, CAD/ CAM Modeling, Drawings Digitisation, Clinical Trial Data Management, Others (Supply Chain Management) Major Verticals BFSI, Manufacturing, Logistics & Transportation, Airlines, Others (Catering)

D&B D-U-N-S: 85-904-0827

Major Service Lines BPO, KPO, LPO, EPS, CRS, Others Chief Executive Officer KV Subramanian Manpower 156 Total Income (Rs Mn) Less than 100 Major Locations Chennai

SixSigma SoftSolutions Private Limited

Street No 112, Valluvar Kottam High Road, Nungambakkam, Chennai - 600034, Tamil Nadu Tel: 91 44 28311445; Fax: 91 44 28311443; Website: www.6sos.com About the Company SixSigma SoftSolutions Pvt Ltd (SixSigma) was established in 2000 and operates in the ITeS/BPO segment. SixSigma works in partnership with IT companies to staff their technical outsourcing requirements and offers staffing services such as direct placement and contract staffing; HR startup services; compensation services and HR training. The companys clientele includes Wipro Technologies, HSBC Bank, Ford India Ltd, Alcatel, Convergys, HCL Technologies etc. Major Services Offered Human Resource Services, Staffing Services, HR Start-up, Compensation Services and HR Training Major Verticals Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Construction, Automotive, Energy, Retail & Distribution, Consumer Goods, Utilities, Telecommunication, Healthcare, Manufacturing, Media, Publishing & Entertainment

D&B D-U-N-S: 91-847-7761

Major Service Lines BPO Managing Director BR Krishnamuruthy Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Chennai, Mumbai, Delhi, Kolkata

Smart Call Centre Solution Private Limited

16-A, 6th Floor, Shakespeare Sarani, Opposite Nagaland House, Kolkata - 700071, West Bengal Tel: 91 33 30586160; Fax: 91 33 30586159; Website: www.smartcallcentre.com About the Company Smart Call Centre Solution Pvt Ltd (Smart Call Centre), a Kolkata based company was established in 2006.It is a private limited company operating as captive unit in the ITeS/BPO segment. Its an international call center which offers value based BPO services to clients. It also provides back office processing services through its BPO center. Its offers service to a broad range of industries which include BFSI, telecom, healthcare, travel & tourism, logistics, HR & recruiting, mortgage and research & analytics. It delivers services to its local as well as international clients from its single delivery center located at Kolkata. 76 Major Services Offered Customer Care, Contact Center, Database Management Major Verticals BFSI, Telecom, Healthcare, Travel & Tourism, Logistics

D&B D-U-N-S: 67-591-9771

Major Service Lines BPO Chief Executive Officer R Mukherjee Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Kolkata

Indias Top ITeS and BPO Companies 2011

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Indias Top ITeS and BPO Companies 2011

SoftAge Information Technology Limited

D&B D-U-N-S: 91-943-5206 28A/10 Jia Sarai, Hauz Khas New Delhi - 110016, Delhi Tel: 91 11 26523813; Fax: 91 11 26858917 Email: [email protected]; Website: www.softageindia.com Background SoftAge Information Technology Ltd (SoftAge) was registered in 2000 as a third party service provider. It is a public limited company and operates in the IT services and ITeS/BPO segments. SoftAge was set up as a computer education institute and offered data processing capabilities and now is a leading provider of document management services. Fahmida Ozair CEO
Executive Speak Talent Retention - Critical for long run growth and sustainability From a six person enterprise to nearly 9,000 employee workforce organisation, spread all over India, SoftAge has been able to retain its talent over the years. Yes, talent retention is critical for long run growth and sustainability of any organisation and the greatest challenge faced today by organisations. The leadership at SoftAge has been capable of creating a perfect hierarchy of employees. The pyramid is constructed; the connections are devised and interlinked in such a way that even the lowest of staff has access to the founders. Feeling of ownership was inculcated in the employees from the beginning. It was never an owner and employee relationship that the management fostered; it was rather that of comrades. Sharing of wealth had always been one of the principles of the founders. They believe in proportionate distribution of wealth which resulted in proportionate labor contribution from the team which is a mix of experienced, toiled hands and sharp young innovative minds. Experimentation is encouraged which often leads to innovative and improvised processes. To sum up, initiatives for talent retention at SoftAge are imbibing a work culture, proper hierarchical structure, good compensation packages, recognition, reward & promotion of talent at all levels, team building workshops and annual meet for the yearly celebration and R&R, for the organisation.

With a workforce of 8,528 employees in India and state-of-the art technology support; SoftAge offers one-stop solution in complete life-cycle management of document. Services offered are document collection, document verification, processing of data, scanning, warehousing and retrieval. The company has global presence with offices across India and in Dubai, UAE and Nairobi, Kenya. SoftAge is ISO 9000:2008 certified and a member Nasscom, India & Prism International USA. Service Offerings SoftAge has done projects for banks like Canara, Kotak Mahindra, American Express, IDBI, UTI and YES Bank; IT and dotcoms like Siemens Information Systems Ltd, Egurukul.com, TCS, and Net Spider; financial institutions like Unit Trust of India, Investor Services Ltd, Stock Holding Corporation of India and MCS; telecoms like Vodafone Essar Cellular Ltd; media & publishing companies like Time magazine, Ogilvy and Mather; PSUs like ONGC, Department of Post, Indian Air Force, Common Wealth Games etc. Document Management Services The company offers one window solution in document management industry from document collection, verification, processing to warehousing and retrieval. At the moment, SoftAge processes more than 400,000 forms per day collected from length and breath of the country, and is operating from 42 hub offices and document warehouses with network in 3200 small and big towns of India. Document Collection and Verification: SoftAge offers document pickup services from any location across India and subsequently gets the documents audited carefully and verified as per the clients norms by specially trained verification executives. Verification involves reviewing, inspecting and testing to establish that the documents have met the regulatory standards, or specified norms. Data Compilation and Processing: It also offers data compilation which involves gathering information from various sources into a predefined database for utilising and analysing the results. Further, upon careful verification of each document, data processing is undertaken as the next step. Data processing involves creating, handling, and indexing of documents for retrieval which further involves the processes of inwarding, batching, data entry and validating. Document Scanning: The company provides document scanning which allows immediate access to documents in an electronic format. The images are indexed in a manner that allows quick and efficient retrieval. Client can therefore access documents from any PC, network or the web.

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Advertorial

Indias Top ITeS and BPO Companies 2011 Data Storage: SoftAge also provides clients with the option of safely storing boxes of documents at its computerised warehouses. This is an efficient and space saving solution for archiving hard copy documents. Search & Retrieval: It also brings to clients a cost-effective option, i.e. computer-aided retrieval system which ensures quick access to stored documents and additionally provides same day retrieval service. Address Verification: The company also assumes address verification with agents visiting even the remotest locations to verify addresses. Tele Calling: SoftAge undertakes all types of outbound tele-calling for customer verification as well as to pass on information to the customer. Operational Highlights As on Mar 31, 2011 the total income of the company stood between Rs 501-1,000 mn with ITeS/BPO operations contributing the entire amount. During FY11, the company derived 100% of its revenue from the Asian region. As on Jun 30, 2011 SoftAge had an employee base of 8,528 people operating across three shifts. Future Plans In the near future, it plans to increase its employee count by recruiting around 1,001-1,500 employees and also intends to set up new delivery centers based in Chennai, Hyderabad, Jammu, Srinagar, Trivanantpuram across India and in Africa and Middle East. Major Service Lines BPO Major Verticals BFSI, Government, Education, Defense, Construction, Energy, Retail & Distribution, Telecommunication, Healthcare

Manpower 8,528 Total Income (Rs Mn) 501-1000 Major Locations Mumbai, Delhi, Kolkata, Gurgaon, Pune, Bengaluru, Mohali, Lucknow, Karnal, Meerut, Jaipur, Ahmedabad, Ranchi, Patna, Guwahati, Bhopal, Shilong, Aizwal Key Personnel Chief Executive Officer Fahmida Ozair Managing Director Ozair Yasin

SoftAge Annual Meet Advertorial

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Indias Top ITeS and BPO Companies 2011

SoftLogic Systems Private Limited

Building no 10, 2nd Floor, P.T Rajan Salai, K.K Nagar, Chennai - 600078, Tamil Nadu Tel: 91 44 24851188/; Fax 91 4423711188; Email: [email protected]; Website: www.softlogicsys.in About the Company SoftLogic Systems Pvt Ltd (SoftLogic Systems) one of the wings of SoftLogic Group of companies was established in the year 2000. It has specialization in sales & telemarketing services, data entry and customer service. Moreover, it offers back office services such as word processing, online data entry, offline data entry, information processing, forms processing, documents processing, data conversion, proof reading, copy editing, email processing and claim processing. It caters its clients in the US, UK and Australian markets from its single delivery center located in India at Chennai. Major Services Offered Tele-Marketing, Market Research , Customer Care, Contact Centre, Data Entry, Back Office Services, Sales Services, Credit Management, Verification Service, Processing, Software Development) Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunications, Healthcare, Manufacturing

D&B D-U-N-S: 91-856-3607

Major Service Lines BPO Chairman Amalraj Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai

Software Paradigms Infotech Private Limited

316-318 (P), Hebbal Industrial Area, Mysore - 570016, Karnataka Tel: 91 821 6617777; Fax: 91 821 6617700; Email: [email protected]; Website: www.spi.com About the Company Software Paradigms Infotech Pvt Ltd (Software Paradigms), a private limited company was founded in the year 1997. The company is one of leading services provider in retail industry. Software Paradigms provides Financial and IT Solutions. Its financial solutions include Financial Expertise, Overpayment Solutions, Vendor Master File Management, Accounts Payable, Accounts Receivable Reconciliation, Workflow and Vendor Portal and Trade Claims Management. Its IT Solutions includes Application Development and Maintenance, QA & Testing, System Integration, Retail Supply Chain, ERP + POS and Technology Expertise. The company has delivery center in mysore in India The company has its headquarter in Atlanta. Major Services Offered Medical Transcription Major Verticals Retail & Distribution and Healthcare

D&B D-U-N-S: 91-586-9222

Major Service Lines BPO Chief Executive Officer & MD S Mookerji Manpower 360 Total Income (Rs Mn) Less than 100 Major Locations Others (Mysore)

Spanco BPO Ventures Limited

About the Company Spanco BPO Ventures Ltd (SBVL) is the holding company of all BPO entities of Spanco Ltd with operations in India, Middle East, US, UK and Africa. Its services include enquiry handling, complaints resolutions, handling product/service & billing queries and technical helpdesk; collections including debt collection and delinquency management; customer acquisition including outbound & inbound sales and automated customer acquisition; technical support including product/ service installation, usage support & maintenance, database creation & management, online transaction & 80 payment processing, hardware queries handling etc; and back office support such as data capture, entry & validation, document & order management among others. Major Services Offered Customer Care, Contact Centre, Technical Support, Document Management, Data Capture/Management, Customer Acquisition, Debt Collection, Back Office Support Major Verticals BFSI, Government, Telecommunication, Retail & Distribution, Healthcare

D&B D-U-N-S: 67-611-4548

B-22, Krishna Bhuvan, B.S. Deoshi Marg, Deonar, Mumbai - 400088, Maharashtra Tel: 91 22 67975566; Fax: 91 22 67975599; Email: [email protected]; Website: www.spancobpo.com Major Service Lines BPO Chief Executive Officer P Kumar Manpower 5,001-10,000 Total Income (Rs Mn) 1,001-2,000 Major Locations Mumbai, Gurgaon, Kolkata, Others (Dehradun, Coimbatore, Mohali)

Indias Top ITeS and BPO Companies 2011

Speck Systems Limited

No B-49, Electronic Complex, Khushaiguda, Hyderabad - 500062, Andhra Pradesh Tel: 91 40 27125306; Email: [email protected]; Website: www.specksystems.com About the Company Speck Systems Ltd (Speck) is one of Indias leading manufacturer of products and developer of strategic, tactical and developmental solutions enabling geospatial technologies. It specialises in optoelectronics, mapping & GIS, containerization & ruggedization, communication, software, unmanned aerial vehicles and system integration. It also offers solutions for situational awareness & battlefield management, disaster management, enterprise GIS solutions, land records & administration, infrastructure & utilities management and urban planning & management. It operates from its centers located at Hyderabad, Kolkata, Bengaluru, Delhi, Jammu, Guwahati and Haryana. Major Services Offered Earth Imaging, GIS Applications, Electronic/ Mechanical Design & Development, Solution Integration & Installation, Customer Support Major Verticals BFSI, Logistics, Education, Travel & Tourism, Automotive, Media, Publishing & Entertainment

D&B D-U-N-S: 65-065-8412

Major Service Lines KPO Managing Director M Kumar Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Kolkata, Bengaluru, Delhi, Others (Hyderabad, Jammu, Guwahati, Haryana)

SPI Technologies India Private Limited

258/4 Manatec Towers, East Coast Road, Thattanchavadi, Pakkamudayanpet, Puducherry - 605008 Tel: 91 413 4213000; Fax: 91 413 4213007; Website: www.spi-global.com About the Company SPI Technologies India Pvt Ltd (SPI), a part of the SPi Global, is amongst the leading player in the e ITeS/BPO segment. The company offers content solutions and healthcare support solutions. Under content solutions, its offerings encompass book and journal publishing; editorial, production and digitization services, transaction processing services and database services among others. Revenue cyle management, health information system and ASP hosting are some of its broad offerings under the healthcare domain. In India, the company has presence across Chennai, Pondicherry and Coimbatore. Major Services Offered Data Capture/Management, Transaction Processing, Market Research, Creative Services, Health Information Management, Revenue Cycle Management Major Verticals BFSI, Government, Media, Publishing & Entertainment, Travel & Tourism, Retail & Distribution, Education, Healthcare, Others (IT)

D&B D-U-N-S: 67-616-0254

Major Service Lines BPO, KPO President & Chief Executive Officer M Parekh Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai, Others (Puducherry, Coimbatore)

State Street Syntel Services Private Limited

B/101-104, B-wing, Delphi, Hiranandani Business Park, Powai, Mumbai - 400076, Maharashtra Tel: 91 22 40119357; Fax: 91 22 40119339; Website: www.syntelinc.com About the Company State Street Syntel Services Pvt Ltd (State Steel) is a private limited company which operates in a JV in the ITeS/BPO industry. State Street is the financial services KPO of Syntel, Inc and it caters to the needs of the BFSI industry. Some KPO services offered by the company include equity research, financial analysis, fixed income research, investment accounting, trade processing, fund accounting, market research and analysis services. State Street has four delivery centres in India at Mumbai, Pune and Chennai. Apart from India State Street also offers its services to clients in other Asian countries, Europe, Canada and Oceania. Major Services Offered Equity Research, Financial Analysis, Fixed Income Research, Market Research & Analysis, Fund Accounting, Investment, Accounting, Trade Processing Major Verticals Travel & Tourism, Automotive, Consumer Goods

D&B D-U-N-S: 65-031-5596

Major Service Lines KPO Chairman B Desai Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Mumbai, Pune, Chennai

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Indias Top ITeS and BPO Companies 2011

Sutherland Global Services Private Limited

About the Company Sutherland Global Services Pvt Ltd (Sutherland) started operations in 1986 and is a multi-national technologyenabled BPO services company providing integrated platform-based and analytics enabled business-cycle support solutions. It has global presence with delivery centers in Bulgaria, Canada, Colombia, Egypt, India, Mexico, Philippines, the UAE, the UK, and the US.The companys services consist of back and front office services, which are integrated to provide end-toend services involving the management of entire business processes. Sutherland offers business transformation, knowledge services; process mapping and consulting, analytical analysis, technology, operational insights and integrated BPO services. Major Services Offered Business Transformation, Knowledge Services, Back Office Services, Front Office Services, Integrated BPO Major Verticals BFSI, Healthcare, Telecommunication, Travel & Tourism, Logistics & Transportation, Retail & Distribution, Government

D&B D-U-N-S: 91-847-9981

No.383, Velachery Tambaram High Road, VijayaNagar, Velachery, Chennai - 600042, Tamil Nadu Tel: 91 44 43917884; Fax: 91 44 42048329; Email: [email protected]; Website: www.sutherlandglobal.com Major Service Lines BPO Chairman & MD D Vellodi Manpower More than 25,000 Total Income (Rs Mn) 101-500 Major Locations Mumbai, Chennai, Others (Kochi, Visak)

TaurusQuest Services Private Limited

Level 2, Hallmark Towers, 550 TTK Road, Alwarpet - 600018, Chennai Tel: 91 44 42316368; Email: [email protected]; Website: www.tauruaquest.com About the Company TaurusQuest Services Pvt Ltd (TaurusQuest) commenced its business operation as a unit of Quiscent Technologies Private Limited in 2005 and later became an independent entity in 2008. TaurusQuest has its principal office and several delivery centers located in India, a branch in the US and a subsidiary DTracks Ltd in the UK. Its service portfolio includes managing accounting processes, legal processes, back office processes and financial publishing. The company serves clients in the US, Germany, UK, Austria and the ME. It has two service delivery centers in Chennai. Its clients include accounting firms, financial agencies, software developers, law firm and more. Major Services Offered Database Management, Business Intelligence & Analytics, Accounting Processes, Litigation Support, Legal Research, Intellectual Property, Regulatory Filings in XBRL & iXBRL and EDGAR Major Verticals BFSI, Manufacturing, Healthcare, Construction, Retail & Distribution

D&B D-U-N-S: 86-379-6117

Major Service Lines BPO, LPO Chairman T R Santhanakrishnan Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Chennai

Tech Mahindra Limited

About the Company Tech Mahindra Ltd (TechM) was incorporated in 1986 as a JV between M&M and BT lnc under the name Mahindra British Telecom. In 2006, the company acquired its present name. It is among the leading providers of IT, Network Technology solutions and BPO services. It primarily offers BPO services in two segment lines i.e. CRM services which involve customer acquisition & retention and enterprise support services which includes F&A and HR outsourcing services. Its portfolio of business support services includes procurement, eLearning and IT helpdesk services. It also offers strategic and product lifecycle management 82 services such as market research and brand analytics. Moreover, it provides consulting services such as business process analysis, mapping and development. Major Services Offered Customer Care, Email Support, Data Capture / Management, Contact Centre, Technical Support, Financial Analysis, CBT/ WBT Content Creation, Course Designing & Modeling Major Verticals Telecommunication

D&B D-U-N-S: 65-007-9572

Sharda Centre, Off Karve Road, Erandawane, Pune - 411004, Maharashtra Tel: 91 020 66018100; Fax: 91 020 25424466 Email: [email protected]; Website: www.techmahindra.com Major Service Lines BPO, KPO, eLearning Vice Chairman, MD & CEO V Nayyar Manpower 11,569 Total Income (Rs Mn) 3,001-4,000 Major Locations Mumbai, Chennai, Pune, Noida, Bengaluru, Others (Hyderabad, Chandigarh)

Indias Top ITeS and BPO Companies 2011

Theorem (India) Private Limited

Dr. Rajagupal Road, Sanjay Nagar, Bengaluru - 560094, Karnataka Tel: 91 80 4347100; Email: [email protected] ; Website: www.theoreminc.net About the Company Theorem (India) Pvt Ltd (Theorem) is a division of Theorem Inc. which provides creative services, media operations and analytics and is a privately held company with offices in New Jersey, Las Vegas, London, Dominican Republic and India and further has prominent clients like Yahoo, Microsoft Advertising, and Google etc. Theorem is based in Bengaluru in India and operates in the ITeS/BPO segment in India and caters to various industry verticals such as BFSI, defense, education, manufacturing, utilities, airlines, education, energy, travel & tourism, construction etc. Major Services Offered Creative Services, Media Operations, Reporting/Analytics, Consulting Major Verticals BFSI, Government, Logistics & Transportation, Education, Travel & Tourism, Defense, Airlines, Construction, Automotive, Energy, Media, Publishing & Entertainment, Retail & Distribution, Consumer Goods, Utilities, Telecommunications, Healthcare, Manufacturing

D&B D-U-N-S: 86-417-2476

Major Service Lines BPO Vice President J Demetris Manpower 501-1,000 Total Income (Rs Mn) 101-500 Major Locations Bengaluru

TopSource Infotech Solutions Private Limited

3rd Floor, Gamma 1, Gigaspace, Viman Nagar, Pune - 411014, Maharashtra Tel: 91 20 30522966; Fax: 91 20 30526600; Email: [email protected]; Website: www.topsource.in About the Company TopSource Infotech Solutions Pvt Ltd (TopSource) was established in 2003 as a third party ITeS/BPO service provider for offering payroll and accounting solutions. Under the payroll services, processing includes calculating gross pay from time sheets or commission plans, delivering pay slips and preparing the bank upload file for making payments to employees. The company provides accounting services from purchase ledger processing to management account processing across multiple domains. It produces over 15,000 pay slips and process over 10,000 purchase ledger documents every month. In FY11, exports contributed around 88% to the companys revenues. Major Services Offered Document Management, Human Resource Services, Payroll Processing, Others Financial Accounting Major Verticals Education, Manufacturing, Automotive, Energy, Healthcare, Retail & Distribution, Media, Publishing & Entertainment, Telecommunication

D&B D-U-N-S: 86-384-2182

Major Service Lines BPO Director S Bane Manpower 154 Total Income (Rs Mn) Less than 100 Major Locations Mumbai, Pune

TransForm Solution Private Limited

About the Company TransForm Solution Pvt Ltd (Transform Solution) is privately held company and was established in 2002 as Rave Technologies. In 2005, the company commence business operation from the present name. Transform Solution serve global clients in US, UK, Canada, Australia, France, Russia, Estonia, UAE, Israel, Saudi Arabia and New Zealand to name a few. The company offers services in BackOffice service, Contact Center Solutions, Virtual Assistance & CCTV Monitoring. The company deals in various verticals like telecom, retail, education, media, publishing & entertainment. Major Services Offered Contact Centre, Customer Care, Data Capture/Management, Document Management, Email Support, Insurance Claim Processing, Business Research, Market Research & Analysis, Virtual Assistance, Data Entry, Offshore Teams, Online store Maintenance Major Verticals Government, Telecommunication, Retail & Distribution, Media, Publishing & Entertainment, Energy, Utilities, Education, Manufacturing, Consumer Goods, Airlines

D&B D-U-N-S: 72-522-8097

4th Floor, Ahura Mazda, Siddiq Street, Napnpura, Timaliyawad, Surat - 395001, Gujarat Tel: 91 261 3291000; Fax: 91 261 3935000; Email: [email protected]; Website: www.transformsolution.com Major Service Lines BPO, KPO, Others Founder & CEO A Shiliwala Manpower 190 Total Income (Rs Mn) Less than 100 Major Locations Others (Surat)

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Indias Top ITeS and BPO Companies 2011

Trayee Business Solutions Private Limited

Floor 8, Oceanic Towers, North Wing, No. 101, Santhome High Road, Chennai - 600028, Tamil Nadu Tel: 91 44 43195001; Email: [email protected]; Website: www.trayee.com About the Company Trayee Business Solutions Pvt Ltd (Trayee) was incorporated in 2003. The company provides business solutions and backend support services to the BFSI industry with specialization in credit card related processes. Its offerings include voice based customer care, data capture, policy checks, receipts & reconciliation, transaction processing, post issuance maintenance, inbound support, and telephonic surveys. The company offers consultancy services whereby it designs/re-designs, builds, run processes as per the unique requirements of clients. Trayee works with its associate software development company named Trayee Technologies that specializes in banking automation applications to develop commercial applications like AUX, Formfactor, & Empower for clients in banking sector. Major Services Offered Customer Care, Application Processing, Voice Operations, Transaction Processing, Research & Analytics, Pre - Business Deal Consulting, IT Solutions, IS Solutions, Process Certification, Transition Management and Audit Services Major Verticals BFSI

D&B D-U-N-S: 67-750-8678

Major Service Lines BPO Chief Executive Officer P Raju Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Chennai

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Indias Top ITeS and BPO Companies 2011

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Indias Top ITeS and BPO Companies 2011

Tricom India Limited

D&B D-U-N-S: 91-862-8249 Tricom House, Gandhi Estate, Andheri-Kurla Road, Safed pool, Andheri (East), Mumbai - 400072, Maharashtra Tel: 91 22 66907800; Fax: 91 22 66907810 Email: [email protected]; Website: www.tricominfo.com About the Company Tricom India Limited (Tricom) is one of the leading IT and ITeS provider offering unconventional experience, powered by a combination of domain expertise, process skills and superior technology to clients across the globe. Tricom is uniquely positioned to service clients requirements by leveraging tenets of quality, innovation, talent, self-sustaining process framework and domain knowledge. The company offer customised service offerings that translate into the most flexible and cost-effective services of the highest quality. Tricom has been accredited with ISO 9001:2008, ISO 27001:2005 and Software Asset Management (SAM) certification. With over 2,700 people operating out of different locations in the US and India, Tricom has been a critical partner to all its customers in achieving their business goals. The robust infrastructure of Tricom and its subsidiaries consists of more than 1,00,000 sq ft. spread across three locations in Mumbai, one each in Nashik and Chennai in India and overseas in Phoenix, Arizona; Morton, Washington & Fremont, California in USA. Tricom is listed on the BSE, NSE & Luxembourg Stock Exchange. Business Operations Tricom has been delivering services across the globe in Business Intelligence and Data Warehousing, Emerging Technologies & Offshore Software Product & BPO Services. Tricom has in-depth expertise in delivering generic document conversion services and process-specific solutions in areas like Forms Processing, Title Plant Maintenance, e-Publishing and Health Care Support Services. Tricoms spectrum of business solutions embrace a wide range of industries including Government Bodies, BFSI, Manufacturing, Telecom, Healthcare, Retail Chains, Large Publishers and Media Houses. BPO Services Tricom offers IT-enabled, innovative outsourcing of business processes in the areas of document management and data capturing services. Domains: e-Publishing: Tricom digitises and archives newspapers as well as magazines globally. The services offered include digital publications processing, electronic data conversion to markup format, data capture, conversion & digitisation and multimedia solutions, as well as delivering content on mobile platforms. Healthcare services: Tricom provides business processing support and services in the areas of medical billing and claims processing to healthcare providers and insurance carriers. Tricoms solutions encompass a comprehensive suite of platform enabled back-office services that span the healthcare revenue cycle workflow, from patient admission and charge capture to claims processing and receivables management. Title Plant Maintenance: This service protects lenders and borrowers against losses arising from problems or defects with the ownership or legal title to a property. Tricom provides title plant maintenance required for settlement by the real estate and mortgage industries in the US and international markets.
86 Advertorial

Chetan Kothari Managing Director

Executive Speak Evolving sustainable business models in the ITeS/BPO industry In recent times, BPO is not only a m a n a g e m e n t s t r a t e g y, b u t h a s acknowledged a great amount of significance in the past several years, because of its potential economic and tactical impact. Recently, companies are turning to organisations such as Tricom to offer process efficiencies and economies of scale, as a result of its continued investment in the latest technology. Offshoring is no longer being considered a short-term tool for cost-savings the focus is steadily shifting towards long-term competitive advantage, which is an integral part of the global corporation strategy. In addition, the diminishing international trade barriers and state-of-the-art telecommunication and IT capability over the past few decades have provided us a platform wherein organisations across the world are increasingly interlinked with each other and symbiotically dependent on each other to move up the value chain. ITeS companies providing outsourcing services have a vital challenge in terms of constant innovation and evolvement. The competitive pressure arising from the emergence of a boundary-less global economy, have spurred the faith in the process - as a means for providing significant cost savings, flexibility and improved operational performance. At Tricom, we believe that it is essential for BPO companies to improvise and invent at every stage to be able to offer better services to its customer.

Indias Top ITeS and BPO Companies 2011 Indexing/Forms Processing: Tricom provides various indexing and forms processing services to clients worldwide. Some areas where this service is provided encompass traffic citations, wage sheets and airline bills. Every indexing and coding project is unique. For delivering these solutions to the ultimate client, Tricom uses proprietary software developed by the in-house systems development team. Software Services Tricoms key offering in software services include the following: Business Intelligence: Tricom offers, comprehensive and easy-to-use, Business Intelligence and Enterprise Performance Management (EPM) solutions which integrates the power of analytics and data integration to deliver business-critical information which provides rich decision support. The services help clients manage, change and transform their businesses through focused highly accurate business decision. Emerging Technologies: Tricom focuses on leveraging Information Technology to help enterprises achieve their business goals. Its solution offerings involve research, business process analysis and use of relevant technology. The hallmark of Tricom is consistency, reliability and stability of services. Partnering with clients, from inception to transition and further into maintenance (Tricom helps keep its clients abreast with path-breaking technological growth in their operational areas). Recent Initiatives In Sep 2011, Tricom sold its ASBA (Application Supported by Blocked Amount) software solution to Karnataka Bank Ltd. In Sep 2011, Tricom announced its first-of-its-kind solution, FORMOiD, an Android based application. FORMOiD is an electronic replica (eForm) of the traditional paper application form consisting all of the fields of the latter. It can be implemented in any organisation where there is immense use of paper filing application such as the BFSI sector. In June 2011, the company marked an entry into North America, Brazil and Chile markets through strategic partnerships. During FY11, the company entered into an MoU with Tech Access LLC, a leading IT distributor, providing end-to-end business solutions, thereby providing a strong foundation for Tricom to foray into the Middle East and North African markets. Major Service Lines BPO, IT services Major Verticals Government, BFSI, Manufacturing, Telecommunication, Healthcare, Retail & Distribution, Media, Publishing & Entertainment

Manpower 2,700 Total Income (Rs Mn) 501 - 1000 Major Locations India (Mumbai, Chennai, Nasik) USA (Phoenix-Arizona; MortonWashington; Fremont-California) Key Personnel Managing Director Chetan Kothari Executive Director - Operations Jayant Tanksale President - Global Sales Rajiv Dalal VP - North America Sales Sameer Sheth

Tricom Delivery Center, Mumbai Advertorial 87

Indias Top ITeS and BPO Companies 2011

Trizetto India Private Limited

6th Floor, Weikfield IT City Info Park, Nagar Road, Pune - 411014, Maharashtra Tel: 91 20 40104444; Fax: 91 20 40104455; Email: [email protected]; Website: www.trizetto.com About the Company Trizetto India Pvt Ltd (Triizetto) offers healthcare IT software and service solutions. The company provides core administration solutions, care and network management solutions and a wide range of constituent Web solutions. Its BPO services includes claims administration, enrolment and premium billing and business rules configuration. Moreover, TriZetto offers product consulting, business consulting, program and project management, training and certification, technology consulting and customer-specific solutions. In Mar 2011, the company completed its acquisition of Tela Sourcing, Inc., with a BPO centre in Pune and with headquarters ar Baltimore, US, which provides US and India-based outsourcing capabilities to the healthcare industry. Major Services Offered Application Hosting Services, Claims Administration, Enrollment and Premium Billing, Business Rules Configuration, Product Consulting, Business Consulting, Program and Project Management, Training and Certification, Technology Consulting and Customer-specific solutions Major Verticals Healthcare

D&B D-U-N-S: 65-058-3094

Major Service Lines BPO Chief Executive Officer B Sharma Manpower 151-500 Total Income (Rs Mn) Less than 100 Major Locations Pune

Truworth Infotech Private Limited

10 - B, Truworth House, Dhuleshwar Garden, Jaipur - 302001, Rajasthan Tel: 91 141 2364370; Fax: 91 141 2361933; Website: www.truworth.net About the Company Truworth Infotech Pvt Ltd (Truworth), part of Truworth Group, was established in 1991. The company offers IT consulting, , healthcare technology & healthcare revenue cycle management. Its service portfolio encompass custom application development, interface development, website & portal development, search engine optimization, data processing & analytics, medical transcription and customer support services among others. Some of its products include RxIS HIMS, RxNotes Electronic Medical Records, RxTM Tele-Medicine and PHP Inventory Scripts among others. Major Services Offered Revenue Cycle Management, Medical Transcription, Customer Support Services, Data Processing & Analytics, Consulting, Website & Portal Development Major Verticals Government, Education, Travel & Tourism, Automotive, Media, Publishing & Entertainment, Consumer Goods, Te l e c o m m u n i c a t i o n , H e a l t h c a r e , Manufacturing, Others (HR & Staffing, eCommerce)

D&B D-U-N-S: 92-085-2436

Major Service Lines BPO, KPO Founder & CEO R Moondraa Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Others (Jaipur)

Vcare Call Centers India Private Limited

About the Company Vcare Call Centers India Pvt Ltd (Vcare) was established in 1999. Vcare is a BPO and KPO service provider offering a gamut of services such as call center, email & chat support services, software development, IVR customization services, billing & OSS systems, knowledge process services and research activities. The company also delivers back office support, technical support and finance & administration outsourcing services to its clients. Vcare operates out of its two delivery centres based in Noida and has presence in the UK and the US. The company derived maximum revenues from the US markets. 88 Major Services Offered Call center services, Back Office, Technical Support, Finance & Accounting, Email/ Chat Support, Research Services Major Verticals BFSI, Telecom

D&B D-U-N-S: 67-588-8607

E-25, Sector - 63, Noida - 201307, Uttar Pradesh Tel: 91 0120 4019101; Fax: 91 120 4320478; Email: [email protected]; Website: www.vcarecallcenter.com Major Service Lines BPO, KPO Chief Executive Officer S Mehra Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Noida

Indias Top ITeS and BPO Companies 2011

vCustomer Services India Private Limited

About the Company vCustomer Services India Pvt Ltd (vCustomer), was established in 1999 and operates in the ITeS/BPO segment. The company is a leading BPO service provider of customer care contact center solutions and services. vCustomer provides contact center services, contact center technologies and custom CRM solutions. It specialises in sales and marketing outreach, customer support and technical helpdesk. The company delivers its services and solutions to communications, consumer technology and retail industries among others. The company provides its customer lifecycle solutions in the US, Philippines and India. Its North American headquarters is located in Kirkland, Washington. Major Services Offered Contact Center, Technical Support, Contact Center Technologies, Custom CRM Solutions Major Verticals Consumer Goods, Government, Travel & Tourism, Defense, Automotive, Energy, Manufacturing, Utilities, Retail & Distribution, Other (Communication, Consumer Technology)

D&B D-U-N-S: 65-058-3102

A -Wing, Building - 2, sector - 2, Millennium Business Park, Mahape, Navi Mumbai - 400710, Maharashtra Tel: 91 22 66041213; Website: www.vcustomer.com Major Service Lines BPO Founder & CEO S Kumar Manpower 151-500 Total Income (Rs Mn) 101-500 Locations Mumbai, Delhi

Vee Technologies Private Limited

About the Company Vee Technologies Pvt Ltd (Vee Technologies) is one of the leading BPO service provider companies in India with core focus on transaction processing. The company has domain expertise in healthcare claims processing and financial accounting services. Its service portfolio includes medical and insurance claims processing, claims adjudication, forms processing services, invoice processing, healthcare BPO, finance & accounting, logistics solutions, engineering solutions and many more wide ranging services. In India, Vee Technologies has its delivery centre located at Bengaluru, and Selam. During FY11, the company earned its maximum revenue from the US. Major Services Offered Others (Medical And Insurance Claims Processing, Claims Adjudication, Forms Processing Services, Invoice Processing, Healthcare BPO, Finance & Accounting, Logistics Solutions, Engineering Solutions, KPO) Major Verticals BFSI, Healthcare, Logistics, Others (Legal)

D&B D-U-N-S: 91-847-4818

No 71,1st Floor, Sona Towers, Miller Road, Bengaluru - 560052, Karnataka Tel: 91 080 22281131; Fax: 91 080 22252350; Email: [email protected]; Website: www.veetechnologies.com Major Service Lines BPO Chief Executive Officer C Valliappa Manpower 501-1,000 Total Income (Rs Mn) NA Major Locations Bengaluru, Others (Selam)

Velan Info Services India Private Limited

About the Company Velan Info Services India Pvt Ltd (Velan), established in 2007 is an offshore outsourcing service provider. The company specialises in providing managed services, engineering services, financial services, healthcare services and data services among others. The company delivers managed services such as server monitoring, cloud computing, application maintenance, etc.; engineering services like CAD/CAM and testing services; financial services such as bookkeeping/accounting services, healthcare services like offshore medical billing and data services like form processing, and document coding & indexing among others. Major Services Offered Technical Support, Database Management, CAM Tooling, Design & Testing Services, Book-keeping & Accounting Services, Data Capture/Management, IT Infrastructure Management Services, Healthcare Services, Remote Monitoring, Server Management Major Verticals BFSI, Logistics & Transportation, Media, Publishing & Entertainment, Manufacturing, Others (Hospitality, Human Resources, Legal)

D&B D-U-N-S: 67-592-1047

2nd Floor, Flowtech Building, 18 New Scheme Road, Pappanaickenpalayam, Coimbatore - 641037, Tamil Nadu Tel: 91 422 4214747; Fax: 91 422 4214737; Email: [email protected]; Website: www.velaninfo.com Major Service Lines BPO, EPS President & CEO R Ponnusamy Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Others (Coimbatore)

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Indias Top ITeS and BPO Companies 2011

Venture Infotek Global Private Limited

About the Company Venture Infotek Global Pvt Ltd (Venture Infotek), established in 1991 in India is based at Mumbai. In Aug 2010, Atos Origin acquired Venture Infotek. The company was integrated into Atos Wordline, the specialised entity of Atos Origin in HiTech Transactional Services (HTTS) and electronic payments. Venture Infotek operates in merchant acquiring, card processing, loyalty programs, government benefits programs on behalf of the Indian banks and major retailers. The company offers multi-application Point-of-Sale (POS) terminals to merchants and a fully secured internet payment gateway. It also delivers government benefits through cuttingedge technology. Major Services Offered Debit, Credit and Prepaid Card Processing, Cards for Banking and Retail, Petroleum Loyalty Programs, Relationship Management with key merchants, Merchant Settlement & Payments, Internet Payment Gateway solutions, Smart Cards for Government Benefits Major Verticals BFSI, Government

D&B D-U-N-S: 65-034-7615

No. 701, 7th Floor, Interface 11, Malad Link Road, Malad(W), Mumbai - 400064, Maharashtra Tel: 91 22 40424000; Fax: 91 22 40424001; Email: [email protected]; Website: www.ventureinfotek.com / in.atosworldline.com Major Service Lines BPO Chief Executive Officer S Nemavarkar Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Mumbai

Verity Knowledge Solutions Private Limited

About the Company Verity Knowledge Solutions Pvt Ltd (Verity Knowledge), an affiliate of UBS, is an IT and ITeS/BPO company, mainly engaged in BPO and KPO services. Under BPO services, Verity Knowledge offers presentation and editorial services such as PowerPoint slide production, presentation makeovers, integration of audio & video, procurement of images and custom diagrams, charts, tables among others. The KPO services comprises of research analytics, competitive intelligence research like quarterly & ad hoc reporting based on special events & collecting/analyzing competitors products & services, etc. and information center to its clients. The company is headquartered in Hyderabad, AP. Major Services Offered Financial Analytics, Modeling and Data research, Competitor Intelligence Research, Library Services and Presentations & Editorial Services Major Verticals BFSI

D&B D-U-N-S: 86-381-4657

Building No 14, Office Floor 1, Raheja Mindspace, Hitech City, Madhapur, Hyderabad - 500081, Andhra Pradesh Tel: 91 40 44608700; Fax: 91 40 44608799; Email: [email protected]; Website: www.verity.co.in Major Service Lines BPO, KPO, Others (IT Security) Managing Director S Kanwar Manpower 202 Total Income (Rs Mn) Less than 100 Major Locations Others (Hyderabad)

Virtue Soft Solutions Private Limited

About the Company Virtue Soft Solutions Pvt Ltd (Virtue Soft) a part of Virtue group; commenced its business operations in India in 2004. It is a private limited company operating as captive unit in the ITeS/BPO segment. Virtue group offers service to a broad range of verticals which include telecom, BFSI, healthcare and government. The groups clientele list includes names like Cisco, Capgemini, Walmart, UPS, Nestle and AT&T. Virtue Soft delivers services to its local as well as international clients from its domestic delivery centre located at Visakhapatnam, India. Major Services Offered BPO, E-commerce, Application Development and Maintenance, Enterprise Quality Services, Enterprise Application Integration Major Verticals BFSI, Government, Telecommunication Healthcare and

D&B D-U-N-S: 65-058-3110

D.No 49-58-21/2, Beside Port Stadium, Green Park Area, Balayya Sastri Layout, Visakhapatnam - 530013, Andhra Pradesh Tel: 91 891 2783833; Email: [email protected]; Website: www.virtuegroup.com Major Service Lines BPO Executive Director KN Raju Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Others (Visakhapatnam)

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Indias Top ITeS and BPO Companies 2011

Vishnu Solutions Private Limited

About the Company Vishnu Solutions Pvt Ltd (Vishnu Solutions) commenced its business operations in India in 2000. It is a private limited company based in Kolkata, operating as captive unit in the ITeS/BPO segment. Vishnu Solutions is an integrated international call center providing BPO and LPO services to its clients. As a BPO company, it offers direct marketing, telesales, customer services, surveys and inbound processes. It offers services from its single delivery center located at Kolkata. It offers services for the telecom, insurance, banking, financial, travel & hospitality industries. Major Services Offered Database Management, Customer Care, Contact Center, Inbound & Outbound Calls, Tele-Marketing Major Verticals BFSI, Telecommunication, Travel & Tourism

D&B D-U-N-S: 92-039-8794

14-B, Camac Street, PO Box No-2842, Kolkata - 700017, West Bengal Tel: 91 33 22815481; Fax: 91 33 22434014; Email: [email protected]; Website: www.vishnusolutions.com Major Service Lines BPO Chief Executive Officer A Bajoria Manpower 151-500 Total Income (Rs Mn) 101-500 Major Locations Kolkata

Vision KPO Solutions Private Limited

About the Company Vision KPO Solutions Pvt Ltd (VKPO) was established in 2007 and operates in the ITeS/BPO segment and offers KPO service lines of operation. The company offers a range of services like F&A outsourcing like book keeping, accounts receivable and payable management, inventory accounting, bank reconciliation, Inventory Accounting, Tax Returns preparations; HRO such as Payroll Management, Recruitment Processing and Benefit Planning, Risk Management and Compensation Consulting; legal processing; research, analysis & consulting services such as business, market, investment research; management consulting; transaction processing like payroll processing; taxation services; government approval services; NGO services; auditing. Major Services Offered F&A Outsourcing, HR Outsourcing, Legal Processing, Research, Analysis & Consulting Services, Management Consulting, Transaction Processing, Taxation Services, Government Approval Services, NGO Services, Auditing Major Verticals NA

D&B D-U-N-S: 86-380-3469

C-46, Sector - 2, Noida - 201301, Uttar Pradesh Tel: 91 120 4231445; Fax: 91 120 4231448; Email: [email protected]; Website: www.visionkpo.com Major Service Lines KPO Director V Saini Manpower Less than 150 Total Income (Rs Mn) 101-500 Major Locations Noida

Xchanging Technology Services (India) Private Limited

Cambridge Towers, SJR iPark, EPIP Area, Whitefield, Bengaluru 560066, Karnataka Tel: 91 124 4339333; Fax: 91 80 41157053; Email: [email protected]; Website: www.xchanging.com About the Company Xchanging Technology Services (India) Pvt Ltd (Xchanging India) was established in 1998. It operates under the BPO and KPO segment. Xchanging India has its strategic presence across seven cities in India namely Mumbai, Bengaluru, Pune, Chennai, Gurgaon, Shimoga and Solon. The company offers services such as payroll processing, finance and accounting, card and cheque processing, HR services, contact centre, data capture and management, insurance claim processing, medical transcription, business research and financial analysis. Major Services Offered Card/ Cheque Processing, Contact Centre, Data Capture/Management, Human Resource Services, Insurance Claim Processing, Medical Transcription, Payroll Processing, Finance & Accounting, Business Research, Financial Analysis Major Verticals BFSI, Travel & Tourism, Healthcare, Others (Real Estate) Major Service Lines BPO, KPO Managing Director N Soni Manpower 3,300 Total Income (Rs Mn)* 1,001-2,000 Major Locations Mumbai, Chennai, Gurgaon, Pune, Bengaluru, Others (Shimoga and Solon)
* As on Dec 31, 2010

D&B D-U-N-S: 86-380-5167

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