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    Understanding Communication

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    Amari Zhané
    This document discusses the key aspects of communication including definitions, the communication process, settings for communication, and guidelines for effective communication. Communication is defined as sharing information through symbols to send and receive messages. The communication process involves finding ideas, adapting messages for the audience, encoding and decoding information, interpreting feedback, and dealing with potential interference. Communication occurs in both informal settings like conversations as well as more formal settings like interviews, debates, and presentations. Effectiveness relies on caring about success, being prepared, using language and nonverbal signals well, and listening carefully.

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    Understanding Communication

    Uploaded by

    Amari Zhané
    38 views12 pages
    This document discusses the key aspects of communication including definitions, the communication process, settings for communication, and guidelines for effective communication. Communication is defined as sharing information through symbols to send and receive messages. The communication process involves finding ideas, adapting messages for the audience, encoding and decoding information, interpreting feedback, and dealing with potential interference. Communication occurs in both informal settings like conversations as well as more formal settings like interviews, debates, and presentations. Effectiveness relies on caring about success, being prepared, using language and nonverbal signals well, and listening carefully.

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    This document discusses the key aspects of communication including definitions, the communication process, settings for communication, and guidelines for effective communication. Communication is defined as sharing information through symbols to send and receive messages. The communication process involves finding ideas, adapting messages for the audience, encoding and decoding information, interpreting feedback, and dealing with potential interference. Communication occurs in both informal settings like conversations as well as more formal settings like interviews, debates, and presentations. Effectiveness relies on caring about success, being prepared, using language and nonverbal signals well, and listening carefully.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    38 views12 pages

    Understanding Communication

    Uploaded by

    Amari Zhané
    This document discusses the key aspects of communication including definitions, the communication process, settings for communication, and guidelines for effective communication. Communication is defined as sharing information through symbols to send and receive messages. The communication process involves finding ideas, adapting messages for the audience, encoding and decoding information, interpreting feedback, and dealing with potential interference. Communication occurs in both informal settings like conversations as well as more formal settings like interviews, debates, and presentations. Effectiveness relies on caring about success, being prepared, using language and nonverbal signals well, and listening carefully.

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    © All Rights Reserved
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    of 12

    UNDERSTANDING

    COMMUNICATION
    COMMUNICATION

    • Communication- is the process of sharing information by using symbols to send and


    receive messages.

    • Interpersonal communication- communication between two or more people.


    SENDING & RECEIVING MESSAGES

    • Message- ideas and feelings that make up the content of communication


    • Sender- person who sends the message
    • Receiver- person who receives the message
    • Feedback- a return message
    • Verbal symbols- words
    • Nonverbal symbols- gestures, facial expressions, sounds such as laughter, clapping, etc.
    • Channels- means for sending a message
    USING COMMUNICATION- SOCIAL NEEDS

    • Communication helps people feel good about themselves


    • Communicate care for others
    • Communication helps people build and maintain relationships
    MAKING DECISIONS

    • Communication allows one to:


    • get information
    • exchange ideas
    • exchange feelings
    • decide what actions to take

    • Communication often involves influencing decisions others make


    COMMUNICATION IN DIFFERENT SETTINGS

    • Informal settings- casual, unstructured situations. Examples:


    • Talking with family and friends
    • Introducing people
    • Giving instructions
    • Talking on the phone
    • Giving and receiving information in class
    • Asking for directions
    COMMUNICATION IN DIFFERENT SETTINGS

    • Formal settings- situations that require preparation ahead of time


    • Interviews- forms of communication in which people ask and answer questions
    • Group discussions- face to face meeting among a small number of people who convey information, express their views, and reach conclusions
    about particular issues
    • Public speaking- one person addresses an audience
    • Audience- listeners or spectators attending a presentation to inform, persuade, or entertain
    • Debate- formal communication situation in which speakers take opposing sides on an issue and try to prove or disprove a statement about an issue
    • Parliamentary procedure- a set of rules used to conduct orderly meetings
    • Interpretive Situations
    • Oral reading- literature is read aloud and interpreted for an audience
    • Drama- performing art in which the characters in a play are interpreted and presented by actors on a stage

    • Electronic communication- Radio, TV, and video are the most common means of mass communication
    DEVELOPING THE COMMUNICATION PROCESS

    • The process consists of interrelated steps:


    • Find ideas by:
    • Examining your own experience
    • Look at lives of people around you
    • Watching TV or movies
    • Reading newspapers or magazines
    DEVELOPING THE COMMUNICATION PROCESS

    • Adapting to your audience- involves learning something about the people you address
    • Individual characteristics- person’s personality, interests, and aspirations
    • Cultural characteristics- age, religion, and national and ethnic background knowledge
    • Sociological characteristics- their affiliations, educational background, their occupation
    DEVELOPING THE COMMUNICATION PROCESS

    • Encoding and decoding information


    • Encoding- the process of turning ideas and feelings into verbal and nonverbal symbols
    • Decoding- finding the meaning of verbal and nonverbal symbols
    DEVELOPING THE COMMUNICATION PROCESS

    • Interpreting feedback- analyzing people’s responses that express what they think, feel, and observe
    about our messages

    • Dealing with interference


    • Interference- anything that gets in the way of clear communication
    • Three types of interference
    • Physical noise- any sound that prevents a person from being heard
    • Psychological noise- thoughts and feelings that distract people from listening to what is said
    • Semantic noise- interference caused by words that trigger strong negative feelings against the speaker or the content
    of the speech 
    COMMUNICATING EFFECTIVELY

    • GUIDELINES FOR EFFECTIVENESS


    • Care about your communication success
    • Know what you are talking about
    • Be organized
    • Use language well
    • Use effective nonverbal signals
    • Listen carefully

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