Winning Together with Quess Corp

Kokilaben Dhirubhai Ambani

Hospital Mumbai

© Quess Corp Limited 2022. All rights reserved

 9 Countries
500,000* employees
World’s top 48 largest staffing Firms
India's one of the largest domestic private sector employer

Among the Top 10 HR Top 100 best Ranked 100 In Business Ranked 137 In
tech firms by The companies World real 500 in the the Fortune India
Enterprise World to work for in India non-financial sector 500 list in 2021
Magazine 2021

* As on Oct 31st, 2022 © Quess Corp Limited 2022. All rights reserved
Synergistic Platforms

Workforce Management Global Technology Solutions Operating Asset Management Product Led Businesses

 General staffing across  CLM solutions (Voice  Facilities management  MonsterIndia.com – job
Retail, BFSI, Telecom, and Non-voice) solutions portal
Industrial, etc., mostly delivered from India  Commercial  Qjobs blue collar hiring
grey collared talent and the Philippines  Healthcare and
 Non-Voice BPO: Education  Qdigi installation and
 Professional staffing
Collections and F&A  Public Utility Space after sales services
services in India & APAC
outsourcing  Residential  WorQ workforce
 Platform business:  Manned & electronic management platform
 Insurtech Platform in security
 DASH employee
North America  O&M services for benefits platform
 Payroll & Compliance  Industrials Plants
services  Power Plants  Taskmo on-demand task
 IT services in India  Telecom Network fulfilment platform

We are one of the largest business service provider in India

© Quess Corp Limited 2022. All rights reserved
 Quess IFMS: Bird’s eye view

Service Offerings
With Our Reach Over 3600+ Sites And 300 Million + Sq. Ft. Facilities Managed,
We Are India’s Premier Integrated Facility Management And Food Solutions Provider

Soft Hard Food Disinfection Security Landscaping

Services Services Services Services Services Services

• House keeping • MEPC Services • IPD Dietary • Pest Control • Man guarding • Design &
& Janitorial • HVAC Services Services Services Development
• Pantry • HT/ LT Panels • Industrial • Surface and Air • Electronic • Softscaping
Services • STP/WTP Catering Disinfection Surveillance • Hardscaping
• Front Office • Industrial • Corporate
• Chemical
• 24/7 • Water Bodies
Based
Services Plant Catering • UVC & Command Management
• Admin Maintenance • Mess Services Ozone Centre
Support • Production Based
• Remote
Services Support Monitoring
• Lifts &
Elevators

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We at Quess IFMS

JAMMU & KASHMIR

Managing 300 M+ Sq.Ft across
Sectors
HIMACHAL PRADESH
CHANDIGARH
PAN India Presence
PUNJA
B UTTARKHAND 30 yrs experience I 28
HARYANA
DELHI
SIKKIM states
ARUNACHAL PRADESH

UTTAR
RAJASTHAN PRADESH ASSAM
NAGALAND 1120+ Clients
BIHAR
3600 +Operating Sites
MANIPUR
JHARKHAN TRIPURA
GUJARA MADHYA PRADESH
T D
WEST BENGAL MIZORAM 75K +
On - Roll Manpower
CHHATTISGARHD
ORISSA
Maharashtra

TELANGANA
GO
A ANDHRA PRADESH

KARNATAKA
177K+ (40 Kitchens) 15000 + 42000
PUDUCHERRY
Meals per day Hospitals Beds Managed Students Beds Managed
KERALA TAMIL NADU

© Quess Corp Limited 2022. All rights reserved

IFM Organization Structure

India Leadership COO - Operations & Regional Delivery Specialised Delivery – Pan India

BFSI & Health-

North & West & Key Govt. & Food
CEO South Distribute care &
East Central Account Industrial Services
d Assets Education

Platforms & SMEs Support Network

Business HSEQ, QA,

Engg & Technolog Procure-
Lead Process & Finance HR CRM Legal
Technical y ment
Capability Systems

© Quess Corp Limited 2022. All rights reserved

Our Services- Healthcare

Patient Dining and

House Keeping Patient Care Other Services
Food Services

• • Movement of patient in trolley and

Housekeeping • Patient-centric menus • Consultative Services
• Grounds and gardens maintenance wheel chair • NABH / NABL/ JCI &
• Pre-prepared meals
• • Carbonization of
Linen and laundry • Menus are regularly refreshed Other Accreditations
• Reception and concierge services trolley ,Wheelchair and all Patient
• Trainings
• Waste management related equipment’s.
• GDA, Nurse, Paramedics,
• Infected room carbonization and
Phlebotomists,
20 minutes fumigation
Technicians
• Medicine supply from pharmacy to
Technical Services wards Infection Control • Staffing Support
• Accounts/Billing/
• Blood/Urine/Culture sample to lab
Admission/Insurance/
• Giving bathroom bath
Discharge/Summary files
• Non- Medical • Giving Enema/Bowl wash
• Infection prevention and shifting/Patient Escort
• General repairs • Hair tying and gown changing
• Bed making instrument sterilization
• Technical maintenance solutions
• Asset management • Body packing and shifting to • Finishing School Training for
Mortuary • Highly-trained teams,
• Medical Technology tools mange the • GDA, Nurse, Paramedics,
• • Positioning bed ridden patient in Phlebotomists,
Installation of Medical infection risk.
Devices ICU Technicians
• • Cleaning body fluid, Blood, urine,
AMC & Repair
stool
Quess Food Service

Healthy, Hygienic And Quality

Food services to hospitals, educational institutions, guest houses, corporates, and other organizations.

Varied, nutritious meals with seasonal produce while using natural resources with cost optimization.

• Maintain strict adherence to FSSAI guidelines • Manage a dedicated food safety management team

• Self-managed operations • Conduct periodic GMP/FSSAI/HACCP/ISO audits

• Experienced, trained and professional workforce • Conduct supplier audits for ingredients selection

• Execute paperless staff onboarding • Maintain detailed SOPs for each & every process

• Conduct periodic online training by a dedicated L&D team • Follow an end-to-end feedback mechanism

• Conduct reward and recognition programs • Offer in-house ancillary services – pest control, engineering
services, etc.

• Maintain 100% statutory compliance – FSSAI, Labour Laws

(ESI/PF/Insurance/Bonus)

© Quess Corp Limited 2021. All rights reserved | 8

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Service Models & Our Food Business Presence

Segments Service Models Geography

States Cities
Karnataka Bengaluru,
• On Site Kitchen Whitefield, Hoskote,
• Healthcare Mangalore, Udupi,
Bellary
• Educational • Central
Telangana Hyderabad

Institutes Production Unit

Uttar Pradesh Lucknow, Kanpur
H H
• Tuck Shops
• Industries
Maharashtra Mumbai, Palghar,
& Goa Panaji
• Corporates
NCR Dwarka, New Delhi
• Guest Houses
Rajasthan & Jaipur, Udaipur, Bina
MP
Punjab Bhatinda

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© Quess Corp Limited 2021. All rights reserved | 9
Similar Clients - Food Services (Healthcare)
Delivering Food services to Hospitals across India and Managed over 100000+ meals per month
Avg. Meals Per
Sr.no Hospital Service Tenure Beds Month Service Portfolio

1 2009 - Till Date 600 1,07,500 6 Course IP Meals, Doctors’, Staffs’ & Out-patient Cafeterias

2 2016 - Till Date 210 24,000 7 Course IP Meals, Doctors’, Staffs’ & Out-patient Cafeterias
Old Airport Road, BLR | Whitefield,
3
BLR | Dwarka, New Delhi 2018 - Till Date 380 53,060 7 Course IP Meals, Doctors’, Staffs’ & Out-patient Cafeterias

,
4 2018 - Till Date 250 14,000 8 Course IP Meals, Doctors’, Staffs’ & Out-patient Cafeterias

5 2019 - Till Date 350 18,900 7 Course IP Meals, Doctors’, Staffs’ & Out-patient Cafeterias

6 MHS 2021 - Till Date 130 10,800 9 Course IP meals, Doctor , Staffs & Out patient cafeterias

7 Ambedkar Hospital Mangalore 2013 - Till Date 324 9,810 7 Course IP Meals, Doctors’, Staffs’ & Out-patient Cafeterias

8
HINDUJA 2020 - Till Date 115 10,800 9 Course IP Meals, Doctors’, Staffs’ & Out-patient Cafeterias

9 Vashi, Mumbai 2022 140 7,225 8 Course IP Meals, Doctors’, Staffs’ & Out-patient Cafeterias

10 MHG Goa 2022 110 18,600 6 Course IP Meals, Cheffie-Opd Café and Staff Cafe

~2,74,695

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Menu Offerings and Meal Counts

Healthcare Corporate Education Guest House Industrial

 Therapeutic Set Menu  Regional Cuisine Menu  Regional Cuisine Menu  A la Carte Menu  Regional Cuisine Menu
 Salad Menu  Low Calorie Diet Menu  Sports/High Protein  Packed Food Menu  Low Calorie Diet Menu
 Nutritious Menu  Salad Menu Menu  Fast-food Menu
 Regional Cuisine Menu  Packed Food Menu  Food Court Menu

    

5,300 8,500 46,000 2,000 35,000

Patient meals Corporate meals Student meals Guest meals Employee meals
per day per day per day per day per day

© Quess Corp Limited 2021. All rights reserved | 11

 Snapshot |Technologies Used

01 People Management 02 Process Management 03 Inventory &

Asset Management

• Digital sourcing • Task Auto Scheduling ,Digitized Checklist • Inventory Management -

Management- SLA Monitoring, SLA P2PRegister, Maintenance Policies, Work
Platform for Bule-collar recruiting Asset
Scorecard, Visitor Management, Space
Orders, Inventory, Procurement, Dashboards
Management

• Paperless on-boarding • Hawk I - QR Code based Guard

On-boarding of candidates within 14 • Asset Management - SeQure
minutes patrolling tool
• QR Code Based Asset Tagging
• PPM Checklist Management
• Face Recognition • Help Desk Management • Preventive & Corrective
Technology with Geo Tagging & Geo • Request Incident • SLA Management, Maintenance Management
Fencing • Problem Change • Feedback, Work Order

• All- Sec platform • Mail Room Management

Track Incoming & Outgoing Consignments, Track
Flow-through payroll processing and
Service Provider Performance, Hub / Bag
pay-slip
operation, Super Envelope

• AI-driven Tech engine, to audit • Hostel Management

compliance • Students’ Database Management
• Entry and Exit
• Ocuupancy Level Dashboard

• Self Help App to manage Associate

Compliance along with MarQet
platform to deliver superior benefits
& offers
12
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Work Plan | Lead Time for Implementation

MIS Reporting

01 Pre-Transition 02 Transition

•
•
Transition Team Formation
Kick-off Meeting & Finalization
Pre-Transition
01 • Trainings (Class room, TBT,
OJT, EAP sessions, POSH,
HSE, OHSAS, etc)
of Go-Live Date • Capturing Snag points • Site Reports on daily, weekly,
• Deployment Planning (Day -30 to Day 0) • Individual Job Card/Task monthly basis (Snags &
• Men, Material, • Digitized SLA tracking Performance reports)
Machines • SOP, SOW/Checklist fine
• Time Motion Study Transition • Manpower Deployment Reports
Transition
tuning
• Skill & Competency (Day 1 to Day 30) • Monthly Machinery Deployment
Matrix & Consumable Report
• Induction & Training
Plan • Correction, Prevention & Action

02
• Machinery, Tools & Tackles
Reports
indent
• Deployment, Uniforms, ID • Monthly Business Reviews

03
03
Cards, PPE, Consumable, Post Transition Reports
Basic-Tools & Tackles, etc. • Business Satisfaction Reports
• HOTO • Snag point closure. • Fortnightly/Monthly Training
Post Transition • Training Planner (52 Week)
Reports
(Day-31 to Day 60) • Total Manpower deployment
including Elite Task force & Special • Monthly Maintenance of
Task Force. Equipment Reports
• Buffer Staff deployment
• MMR & QBR
• Employee Engagement Activities
Types of Food Services in Hospitals

• Doctor and staffs Cafeteria • CME events and banquet

• In-patient dining services management
services
• OPD Cafeteria management • Outdoor events
• Conference service
management

Quess CorpCorp
© Quess Confidential © 2020.
Limited 2021. All Rights
All rights Reserved.
reserved | 14
On-site Operation Flow

Material Pre-
Receiving Sorting Production
distribution preparation

After
Food Counter
service Feedback
service setup
cleaning

Monthly
Food Safety Management System Hygiene
Audits
Team Audits
Staff medical
check ups GMP Audits
and records

FSMS

Hygiene &
Safety Supplier
Training Audits
sessions
Food
Adulteration
Testing
© Quess Corp Limited 2021. All rights reserved | 15
Quality Management

Quality Management Environmental Occupational Health Food Safety

HACCP
System Management System & Safety Management System

01 02 03 04 05

ISO 9001-2015 ISO 14001 - 2015 OHSAS 18001-2007 ISO 22000 - 2005 HACCP

© Quess Corp Limited 2021. All rights reserved | 16

Compliance Management

Health Safety Environment Quality Human Resource

• Health Check-up • Fire, Electrical & • E-waste Management • ISO Certification 9001 • CLRA / Factory/ Shops
• Vaccination • Energy Management • 14001, 45001 and Establishment Act.
Chemical Safety
Programs • STP Management • Certifications SA 8000 • Payroll Compliance
• Incident Reporting
• • ISO Audit- External & (PRC)
• Employee Insurance • Risk Assessment Bio-medical Waste
Internal • Labor cases
• Emergency Medical • Workplace Safety Management • Process Control- Manual &
Assistance • Reduced Paper • Audits, Invoice
SOP
Consumption • Training & Awareness document submission
Programs

© Quess Corp Limited 2022. All rights reserved |

 HSE Management System | Process & Policy

Implementation
• Work Instructions Training
Planning

HSE Hazards • Procedures HSE communication • Toolbox

• Hazards
Register • Training Analysis & Consultation • HSE Committee
• Mechanisms
• Leadership KPIs • HSE Noticeboard
• Control
• JA & Job Analysis • Transnet
• Impacts
• JA & Job Start
• Legal Requirements Preliminary Hazard
• Contracts & License Review (by activity )
Improvement

• Reports & Statistics HSE Objectives & • System Audit

• Initiatives HSE Registers • HSE Inspection
• HSE Forum • Coach & Audit

Review
• Corporate Objectives • Safe Acts
• CPARs Observation
• Workplace
Management Surveys
Review • Incident Inspection

© Quess Corp Limited 2022. All rights reserved

The Quess Advantage…USPs

 Single Vendor advantage for a multitude of services.

Cost  Large Scale of operations
 State of the art mechanization

 Domain Expertise
 In-house Training
Quality  Industry Best Practices
 Standards and Certifications
 Marquee Clientele

 Paperless Processes- Onboarding and Attendance Management

Technology  HRIS tool for every employee
 Digitized SOP management – QR Code Enabled Checklist Management
 App/ QR code based Helpdesk tool for all the stakeholders
 Digitization of Assets
 Introduction of Smart Dashboard

Employee  Timely payouts, incentives & Awards

 Bonus, PF, ESIC benefits , GMC & GPA Coverage
Retention  Reward & Recognition, Health Camps

 100% compliance with Labour laws

Compliance  Payroll Compliance
 PAN India handling of disputes
 Strong Technology Platform
© Quess Corp Limited 2022. All rights reserved
We work with the best

Agriculture Life Sciences Education BFSI

Hospitality Manufacturing Healthcare FMCD

Telecom Retail E-Commerce IT

© Quess Corp Limited 2022. All rights reserved

Food Trolley Setup & Service on Patient Floors

Step-1 Step-2 Step-3

Step-4 Step-5 Step-6 © Quess Corp Limited 2021. All rights reserved | 21
Food Tray Setup for the Patients

Early Morning Tea Breakfast Mid-morning

Lunch Eve tea Dinner © Quess Corp Limited 2021. All rights reserved | 22
Kokilaben Dhirubhai Ambani
Hospital

‘‘Food Service Proposal’’

© Quess Corp Limited 2021. All rights reserved | 23

Scope Of Work:
SCOPE OF WORK
Raw Materials Special Conditions
Food raw material Procurement of raw material under scope of Quess Corp Ltd
Disposable, packing, service material Procurement of disposable, packing, service material under scope of Quess Corp Ltd

Cleaning & consumables material Procurement of cleaning and consumbles material under scope of Quess Corp Ltd
Utilities:
Cooking Gas Refilling of cooking gas will be under scope of Quess Corp Ltd.
Water Charges Under scope of KDA Hospital
Electricity Charges Under scope of KDA Hospital
Rentals No rental applicable
Assets Investment:
Infrastructure Space, Furniture's & Fittings etc Under scope of KDA Hospital
CAPEX - Kitchen Equipment, Appliance & Services Equipment's, Machines,
Under scope of KDA Hospital
Service Trolley etc
OPEX - Kitchen (Pots, Pans and All Kitchen & Service Ware) Under scope of KDA Hospital

OPEX - Service (Crockeries & Cutleries, Glassware etc) Under scope of KDA Hospital
Manpower Deployment Under scope of Quess Corp Ltd
Repair & Maintenance Under scope of KDA Hospital
R&M/AMC/CAMC of equipment Under scope of KDA Hospital
Branding in kitchen and cafeteria Under scope of Quess Corp Ltd
Pest Control of kitchen, food store Under scope of KDA Hospital
Pest Control of Kitchen, Cafeterias, All Service Areas Under scope of KDA Hospital
Garbage disposal from site Under scope of KDA Hospital. Quess will dispose garbage within the designated area.

Food samples collection from NABL/NABH accredited Lab Under scope of Quess Corp Ltd
IT assets and software for billings Under scope of Quess Corp Ltd
Cleaning of Kitchen & Storage areas Under scope of Quess Corp Ltd.
Cleaning of Café's Counter,Tables & Chairs Under scope of Quess Corp Ltd.
Staff Medicals & Background verification Under scope of Quess Corp Ltd.
Staff Uniforms Under scope of Quess Corp Ltd.
Legal Licensing Under scope of Quess Corp Ltd.
Agreement Lock in Period Considered 1 Years. Rate escalation will be considered after completion of 1 year on mutual discussion.
Payment Terms 30 days
© Quess Corp Limited 2021. All rights reserved | 24
Food Service Proposal :
SI. No. Minimum Guarantee Slabs: 50 to 60 MG 61 to 75 MG 76 to 100 MG
Diet Categories Menu components Base Rate Base Rate Base Rate
1 DIET VEG
Normal Diet/Full Diet - (ND/FD)
Low Fat / Cardiac Diet /Hepatic Diet - (LFD/HD)
Diabetic Diet - (DD)
Renal Diet - (RD)
As per scope 710 630 560
Salt restricted Diet - (SRD)
Salt free diet - (SFD)
Soft Diet - (SD)
Neutropenic Diet - (For Cancer Patients)
Brat Diet - (Diarrhea Diet)
Departments Menu components Breakfast Lunch/Dinner Snacks
2 Executive Health Check-up As per scope 145 175
3 Dailysis & Daycare As per scope 100 175 100
4 CME As per scope 175
5 Clinical Programme (1 Snacks, Tea & Coffee) As per scope 100
6 Training & meeting (1 Snacks, Tea & Coffee) As per scope 75
Note: GST will extra as applicable on above quoted rates.
Value adds by Quess Corp Ltd:
• QR code base feedback mechanism will be implemented in staff cafeteria and EDR.
• Food App “Chef on Wheels” will be implemented for the room service so that patient attenders can select the menu and pay
online using all leading UPI payment gateway and food will be delivered to the room. © Quess Corp Limited 2021. All rights reserved | 25
Food Service Proposal:
BOQ - DOCTORS & STAFFS
Rates in INR
SI. No Particular Category Menu Type
(Exclusive of GST)
(Poha/Upma/Sheera 150 gms) (Idli/Medu Wada 2 pcs)
1 Doctors/Consultants Breakfast (Chilla/Uttapam/Stuffed Paratha 2 pc) 40/55/50
Salad – 80 gms, Soup – 120 ml, Veg Dry & Veg/Pulses Gravy 120 gms, Dal – 120
2 Doctors/Consultants Lunch/Dinner 120 gms, Rice – 150 gms, Chapattis 3 nos., Papad & Pickle, Curd/Raita
50gms.
Salad – 80 gms, Veg Dry & Veg/Pulses Gravy 120 gms, Dal – 120 gms, Rice –
3 Staffs Lunch/Dinner 150 gms, Chapattis 3 nos., Papad & Pickle 70

(Poha/Upma/Sheera 150 gms)(Idli/Medu Wada 2 pcs)

4 Staffs Breakfast (Chilla/Uttapam/Stuffed Paratha 1 pc) 30/45/40/55
Misal Pav
(Batata wada, Samosa, Bread Pakoda, Mysore Bonda – 2 pcs) Pakodas –
5 Staffs Snacks 80gms 25
6 Staff In-house Tea 150 ml 12
7 Staff In-house Coffee 150 ml 18
8 Mid Night Snacks In house Snacks Misal Pav, Usal Pav, Pav Bhaji 55
Staff Tea billed to
9 In-house Tea 150 ml 10
Hospital
Salad – 80 gms, Veg Dry & Veg/Pulses Gravy 120 gms, Dal – 120 gms, Rice
10 Nursing Hostel Lunch/Dinner – 150 gms, Chapattis 3 nos., Papad & Pickle 80
Note: GST will extra as applicable on above quoted rates.
Value adds by Quess Corp Ltd:
• Quarterly food festival will be done for staffs.
© Quess Corp Limited 2021. All rights reserved | 26
Winning Together
In your win lies our win
© Quess Corp Limited 2022. All rights reserved