McPhillips Integrated Management System Manual
McPhillips Integrated Management System Manual
McPhillips Integrated Management System Manual
Controlled Copy
Signed:
Safety, Training & Quality Manager
Management Systems Policy Manual.
Issue No: 5
27.03.13
Page 1 of 15
Section
Authority
J Butler
27.01.09 Exclusions
J Butler
J Butler
14
J Butler
15
J Butler
All
Organisation Changes
S Bishop
This page will be re-issued to holders of controlled copies of the Business Management System,
together with the revised page(s), by the Management Representative, whenever pages are
revised.
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COMPANY PROFILE
McPhillips (Wellington) Limited was founded by Jim McPhillips in 1963 and became a limited company in
December 1964. The Company has enjoyed sustained growth over the years and currently employs
approximately 250 people providing award winning civil engineering and building solutions throughout the
Midlands, North West England and Wales.
The Company remains family owned and managed with Peter McPhillips and Nicholas McPhillips as Joint
Managing Directors.
McPhillips has been based in Shropshire since its inception and moved to its present purpose built
headquarters at Hortonwood, Telford in 1989. This extensive facility incorporates modern office space with
fully integrated IT infrastructure, Plant Maintenance Workshop and a bespoke Training Centre.
McPhillips has always carried out operations utilising its directly employed workforce which currently stands
at over 210 highly trained, skilled and experienced construction personnel. McPhillips believes this strategy
provides reductions in risk, as well as advantages in the control of quality, resourcing, co-ordination and
health & safety. The Company is committed to local employment, with 92% of personnel living within 20 miles
of its Telford offices.
A modern fleet of plant and equipment ensures that the correct apparatus is available when required. An inhouse Plant Department provides approved servicing, repair and calibration to maintain these assets and a
rolling replacement programme guarantees efficient and reliable machinery.
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MANAGEMENT POLICY
PRINCIPLES
McPhillips are committed to setting and maintaining high standards of system
management and co-operating with all regulatory authorities to ensure a safe, healthy
and environmentally acceptable code of working practices for its activities. Our aims are
to manage and reduce any negative impacts of the business on our Employees,
stakeholders and the environment. Other detailed policies are available in support of
this declaration and publicly available.
OBJECTIVES
The purpose of this policy is to give the overall intentions and the direction of the
organisation as related to Quality, Health, Safety & Welfare of our employees,
Stakeholders, our Environment and the international standards to which we subscribe.
This Policy is subject to annual review or following significant changes to our
business practices, it is also available to any interested party and provides the
framework for establishing Quality, Health, Safety, Welfare and Environmental
Targets and Objectives. This policy is a living document and is a formal statement of
direction endorsed by the Senior Management Team and the Managing Directors. The
following statements are made in support of the Management system.
STATEMENTS OF INTENT
Mr P F J McPhillips
Mr N P J McPhillips
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Scope of Cover
McPhillips (Wellington) Limited is committed to maintaining and improving its service to its
customers for: Civil Engineering and Building Contractors incorporating the management of design
and development of a wide range of construction projects to the private & public
sectors.
Quality Management
McPhillips (Wellington) Limited will monitor its performance in line with Customer Satisfaction
and the international standard ISO 9001:2008 and will manage its business to meet the Business
Objectives of which the measurable Key Performance Indicators are listed below and at the
same time strive for Continual Improvement in the Business.
Environmental
Quality
Economic Sustainability
Customer Satisfaction
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The documented management system implemented at McPhillips (Wellington) Limited is based around this
level 1, Policy Manual, level 2, Process Procedures, level 3, Quality Documents, level 4, Work Instructions.
This document sets the managements policy and plan for the Company. Process Procedures describe mandatory
controls for all activities; from the processing of an enquiry, to the receipt of payment for services provided.
There is a quality document matrix McP 01 that controls the issue status of all documents in level 3.
The above-mentioned documents are all based upon the requirements of nationally / internationally recognised
models / requirements / standards / specifications.
Level 1
Policy Manual
Level 2
Processes / Procedures
Level 3
Documents / Forms
Level 4
Work Instructions
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Internal
Audits
QAP 01
QAP 02
QAP 03
Customer Communication
NonConforming
Product
QAP 04
Corrective
Action
QAP 05
Construction
Management
of Design &
Drawing Reg.
Tendering
Contract
Awarded
QAP 08
QAP 09
QAP 10 & 22
QAP 21
Suppliers
Purchasing
/ GI / Inv.
Competency
& Skills
Calibration
QAP 12
QAP 13 & 14
QAP 15
QAP 16
QAP 11 & 20
Preventive
Action
QAP 06
Management
Review
Customer
Feedback
Plant
Valuation &
Costing
QAP 07
QAP 17
QAP 18
QAP 19
SUPPORT ACTIVITIES
Page 7 of 15
CUSTOMER FEEDBACK
Control of
Records
CUSTOMER INPUT
Control of
Documents
Organisation Structure
BOARD OF DIRECTORS
Safety,
Training and
Quality Manager *
Company Secretary
Commercial Director
Health
& Safety
Consultant
Contracts Director
***Environmental Manager
Contracts Manager
Plant/Transport Manager
Purchasing
Manager
Site Agent
Site Foreman
General
Operative
Site Engineer
Yard Manager
Yard Foreman
Fitters/
Mechanics
Lorry Drivers
Machine
Operator
Stuart Bishop
Andrew Dunham
Stuart Mackenzie
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Site Foreman
Site Agent
27.03.13
Contracts
Managers
Company
Secretary
Issue No: 5
Accountant
Contract
Director
SHEQ
Manager
Managing
Directors
Responsibility
& Authority
Commercial
Director
Strategic
Development
Marketing &
Sales
Financial
Matters
Quality
Assurance
Client
Relationship
Workforce /
Plant Prog.
IT System
Reliability
Staff Training
&Competency
Health &
Safety
Environmental
Primary
Secondary
Page 9 of 15
Objective. To implement and maintain a documented integrated Management System which along with the
internationally recognised standards satisfies our wider business objectives and meets our Corporate Social
Responsibility obligations.
The Business Management System scope includes the meeting of ISO 9001: 2008, ISO 14001:2004 & BS
18001: 2007 standards in full. The system is fully integrated utilising both electronic and paper media. The
core processes are ISO 9001: 2008 with supporting activities arranged for management of Health, Safety and
Environment.
Process / Procedure. N/A
Documents
Business Manual Document.
Owners: Stuart Bishop, Andrew Dunham & Stuart Mackenzie
4.2 Policy The following document is a statement of intent specific to the requirements of Environmental
Management Systems 14001:2004, Quality Management ISO 9001:2008 and Health & Safety BS 18001:
2007.
Objective. To ensure that all our employees, associates, members of the public, any other interested party or
any other body employed on our behalf is aware of our intentions with regard to Quality, Health, Safety and
the Environment while carrying out our Business Activities.
Process / Procedure. N/A
Documents
Integrated Policy Document. Page 4 of manual.
Owners: Stuart Bishop, Andrew Dunham & Stuart Mackenzie.
4.3 Planning The following procedure defines how our Business Management System satisfies the
requirements of our Business Activity, ISO 9001: 2008, 14001:2004 & BS 18001: 2007. Business planning is
core to the success of our operation and the following activities are specific our Objectives.
4.3.1 Aspects and Impacts. Hazard Identification, Risk Assessment and Control.
Objectives. To ensure that all our activities whether administrative, support such as maintenance and supply
yard, site work evaluate their activities with regard to Environmental impact.
Analysis will determine our organisational activities that have an interaction with the Environment. We will
endeavour to evaluate both site and Head Office. When established our Aspects and Impacts evaluation will
be the basis for generating meaningful, measurable and achievable targets and objectives.
Specific controls will be in place to mitigate any potential adverse effects; these may take the form of
Training, Inspections, Communication, and Work Instruction, Toolbox talks. Consideration will be for
normal and abnormal scenarios.
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Documents
Computer Back Up
Environmental Risk Assessments
Environmental Work Instructions
H & S Risk Assessments
H & S Work Instructions
Emergency Response Performance Analysis.
Owners: Stuart Bishop, Andrew Dunham & Stuart Mackenzie
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4.5 Checking
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