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    Checklist For Deciding Whether Process Improvement Is Necessary

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    Lazaros Karapou
    The document provides a checklist to help determine if a business process improvement initiative is necessary. It lists 10 questions related to signs that a team may need process improvement, such as failing to meet requirements, customer complaints, inefficient processes, and employee frustration. If most questions are answered 'yes', it suggests the team should launch a process improvement effort.

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    Checklist For Deciding Whether Process Improvement Is Necessary

    Uploaded by

    Lazaros Karapou
    81 views1 page
    The document provides a checklist to help determine if a business process improvement initiative is necessary. It lists 10 questions related to signs that a team may need process improvement, such as failing to meet requirements, customer complaints, inefficient processes, and employee frustration. If most questions are answered 'yes', it suggests the team should launch a process improvement effort.

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    Checklist for Deciding Whether Process Improvement Is Necessary

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    Checklist for Deciding Whether Process Improvement is Necessary

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    The document provides a checklist to help determine if a business process improvement initiative is necessary. It lists 10 questions related to signs that a team may need process improvement, such as failing to meet requirements, customer complaints, inefficient processes, and employee frustration. If most questions are answered 'yes', it suggests the team should launch a process improvement effort.

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    © All Rights Reserved
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    Download as rtf, pdf, or txt
    81 views1 page

    Checklist For Deciding Whether Process Improvement Is Necessary

    Uploaded by

    Lazaros Karapou
    The document provides a checklist to help determine if a business process improvement initiative is necessary. It lists 10 questions related to signs that a team may need process improvement, such as failing to meet requirements, customer complaints, inefficient processes, and employee frustration. If most questions are answered 'yes', it suggests the team should launch a process improvement effort.

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    Harvard ManageMentor — PROCESS IMPROVEMENT

    Checklist for Deciding Whether Process Improvement Is Necessary


    The questions below relate to the signs and symptoms suggesting that your team may need to embark on a
    business process improvement (BPI) effort. Use this tool to decide whether to launch a BPI initiative.

    Question: Yes No
    1. Is your team failing to meet quality, cost, or time requirements?
    2. Are there significant external developments (for example, in customer preferences,
    competitors’ behavior, and technology) that may require considerable adjustments to current
    processes?
    3. Are there important changes within your organization (for instance, a new
    corporate strategy emphasizing high-quality customer service) that may suggest the need for
    process improvement?
    4. Have you seen evidence of fragmentation and lack of cooperation or coherence in
    how work is being carried out?
    5. Are customers complaining about the quality of service they are getting from your
    team?
    6. Does your team’s performance compare unfavorably with that of other teams in
    the organization that do similar work?
    7. Are employees expressing frustration with their job responsibilities?
    8. Do tasks often get done incorrectly the first time?
    9. Are some tasks taking too long to complete?
    10. Do certain procedures seem overly complicated; for example, multiple signoffs
    being required to approve a single purchase order?

    TOTALS
    If you answered “yes” to most of these questions, your team probably needs to launch a BPI initiative.

    © 2006 Harvard Business School Publishing. All rights reserved.

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