19B 012 Pe PDF
19B 012 Pe PDF
19B 012 Pe PDF
01 19B-012-PE
First Year Electrical Engineering (Power)
– Section-D
Student:
Qazi Muhammad Areeb
Teacher:
Syeda Umme Aimen Kamal
Submission Date:
05-July-2020
Course:
Communication Skills HS-121
Case Study:
Answer 1:
Communication challenges faced by both of the characters in the case study are listed below:
Lack of feedback: We saw in the case study that there was a serious lack of feedback
between both of the communicators. Ken did not get effective feedback from Diana
regarding the response of the CEO.
Lack of mutual respect: This case shows that the employees of the same firm had little
mutual respect for each other. The gesture of Diana when Ken handed over the copy of
publication to her clearly shows that she did not like Ken and had little respect for him that
is why she responded rudely while talking to him.
Language barriers: Although it was not a big factor in this case, but we can see that the
language skills of the secretary were not as good as Ken. This might have led to the
misinterpretation of some messages.
Listening problems: As we can observe in this case, that Diana was not a very good listener
and she prematurely judged what a person is about to speak. It is a huge communication
challenge faced by Ken as it is quite difficult to convey his message to secretary.
Lack of collaboration: Collaboration is the key to effective progress in any firm. As long as
the employees will collaborate constructively with each other, the firm is going to prosper.
In this case, we can see that two of the employees of the same firm lacked collaboration
and it resulted in firm loosing highly skilled and talented researcher who would have
otherwise worked for the betterment of the company.
Communication inconsistency: We observed in this case, that there was a communication
gap between the employee and the employer of the organization. There was no way Ken
could have communicated with the CEO without indulging Diana. This inconsistency
resulted in all the communication barriers that are listed above. If there had been a way for
Ken to send is message directly to the CEO, he might still be working for the same
organization.
Lack of overall communication: This point sums up all the communication barriers faced
by Ken and Diana. There was a lack in communication from every perspective by Diana.
She might be a good employ, but she had no regard for someone who was out of her working
zone. She was reluctant in passing on the information, and she liked to work in her comfort
zone; when somebody came and asked her to do a job that require an extra effort, she is
quite hesitant in doing that job, and as learned from the case that in order to avoid effort
she put up communication barriers.
Answer 3:
There are number of listening barriers that a person experience while communicating with others.
A competent communicator overcome these listening barriers, and to become a competent
communicator one must work on his listening skills. In the case of Diana, it was proved that she
was not a competent communicator so there are listening barriers that Diana was facing. The most
prominent listening barrier she faced was premature judgment. She tends to judge people’s opinion
before they even complete their sentence. Diana was also facing distraction while talking to Ken.
We can notice that Diana did not pay complete attention to what was Ken saying and ended up
misunderstanding his motive. She needs to pay serious attention on her listening barriers and
enhance her listening skills. To dampen her premature judgment Diana needs to practice listening
and to pay special attention to the fact that she has to listen the complete sentence of speaker before
forming an opinion of what the speaker was saying. To overcome the problem of distraction she
will have to clear her head before talking to somebody. Paying attention to the words of the speaker
is the key to clear all the distraction while listening. She needs to be active during her conversation
to avoid all kind of listening barriers. Thus concluding that Diana do experience listening barriers,
but these are not permanent problems and if she is devoted enough she can overcome all of the
listening barriers and become a competent communicator.
QUESTION 2:
Thank you very much for ordering from our online store. Your parcel will be delivered at
your doorstep in 15 working days. [violation= complete, courteous]
In order to facilitate up country candidates, Usman Institute of Technology has introduced
online admissions. Candidates need to fill admission form at admission.uit.edu and attach
the scanned copy of required documents. [violation= concrete, courteous]
Try not to be late in class again, it may affect your result. [violation= courteous]
We need to have a conversation regarding the presentation that you gave in the board
meeting last week. [violation= complete, concise]