Account Terms Cards Mastercard en
Account Terms Cards Mastercard en
Account Terms Cards Mastercard en
bThe following translation is provided for the customer’s convenience only. The contractual language depends
on your SignUp-Country. This language (“SignUp-Language”) is binding in all respects. Constructions, meanings
or interpretations in the SignUp-Language shall prevail in case there is any inconsistency between the English
(convenience version) and the SignUp-Language version of all legal documents.
1 Conclusion of Contract
On acceptance of the card application by N26 Bank GmbH (hereinafter referred to as “N26 Bank“ or “Bank“), the
applicant shall receive a personal Mastercard (hereinafter referred to as “Card”) along with the PIN (personal
identification number) that is only known to the applicant. The Bank may refuse to give the necessary approval;
one reason for refusal shall particularly be non-payment of the amount loaded in accordance with Section 5
below. The Card is issued in the name of the Cardholder, and the expiry date and a card number comprising at
least 4 digits are printed on the front. In some circumstances the characters will not be embossed as on other
credit cards. This decision shall be incumbent upon N26 Bank. On signing and/or using the Card, the
Cardholder acknowledges the terms of business for using the Card. Each card issued remains the absolute
property of N26 Bank. N26 Bank is under no obligation to accept an application for a card.
The Private- Mastercard-debit card and the Business- Mastercard-debit card are hereafter referred to as
“Card(s)”, provided that the terms and conditions are identical for both.
Sections 27 and 28 of these Terms and Conditions are supplementary terms for the Private- Mastercard-debit
card DMC World and DMC World Elite.
Sections 29 of these Terms and Conditions are supplementary terms for the Business- Mastercard-debit card.
3 Use
The Cardholder can use the Card in Germany and as a further service also abroad at merchants within the VISA
and/or Mastercard Card Association (hereinafter referred to as „Merchants“). Depending on the technical
possibilities available, the Cardholder is, as a further service, entitled to use the Card at VISA or Mastercard
acceptance points respectively to obtain cash within the agreed limits and up to the Cardholder‘s total available
credit balance from any ATM worldwide marked with the VISA or Mastercard logo respectively. Merchants,
acceptance points, the banks and ATMs that are part of the cash withdrawal service can be recognised by the
acceptance symbols shown on the VISA and Mastercard cards respectively. Photo ID must be presented for
identification purposes upon request by the Merchants or banks authorized to pay out cash.
4 Additional Services
Supplementary services (Additional Services), such as e.g. insurance coverage and emergency services, about
which N26 Bank shall provide separate information, can also be combined with the Cards. Said services shall be
governed by the separate terms and conditions applicable thereto. N26 Bank reserves the right to alter said
Additional Services exercising equitable discretion.
5 Loading/Spending Limit
In the course of making the application, the Cardholder is obliged to load the card account. The Card is
reloadable, whereby it is (re-)loaded by paying amounts into the account linked to the Card. When N26 Bank
receives the amount paid in, said amount shall be credited to the card account. Each amount loaded shall
initially be allocated to the initial security deposit up to the agreed amount thereof and then to the balance
available. Only amounts within the agreed limits can only be loaded. A loading charge in accordance with the
price list is levied for loading the Card. Unless otherwise agreed, the Cardholder is not entitled to any interest in
connection with his/her credit balance.
The Cardholder may make use of the Card if and to the extent that the available credit balance is sufficient for
payment of the goods / services purchased or amount of cash withdrawn plus the agreed charges. Within said
parameters the advised daily cash limit shall apply to the cash withdrawal service. Any changes to the limits in
force shall generally be agreed with the Cardholder separately. N26 Bank is also entitled to unilaterally change
the limits in force for security reasons and to notify the Cardholder of any such changes.
Notwithstanding any other statutory or contractual rights, N26 Bank shall release the funds blocked without
undue delay after receipt of the information about the exact amount of the payment transaction and at the
latest immediately after receipt of the payment order.
9 Execution Period
The payment transaction is initiated by the payee. Once N26 Bank has received the payment order it shall
ensure that the payment amount is received by the payee‘s payment service provider no later than at the time
stated in the „List of Prices and Services“.
10 Payment Obligation
N26 Bank shall pay the accounts receivable from the Cardholder which accrue to Merchants due to use of the
Card and which are immediately due. The Cardholder is in turn under an obligation to refund said accounts
receivable to N26 Bank. The same applies when using the cash withdrawal service.
Even if the Cardholder does not comply with his/her spending limit, N26 Bank shall be entitled to demand
reimbursement of th expenses incurred due to use of the Card.
(4) For the replacement of a lost or stolen Card, misappropriation or other unauthorised use of the Card, the
Bank shall levy the charge set out in the “List of Prices and Services” (Preis- und Leistungsverzeichnis) which
shall be limited to the costs directly attributed to the replacement of the card. Sentence 1 shall not apply where
the circumstances that have led to the replacement are imputable to the Bank or where the Bank is responsible
for these circumstances.
(5) The Card shall be blocked upon receipt of the notice.
13.3
Claims for damages due to breach of duty In the event of an unauthorised card transaction or in the event that
an authorised card transaction is not executed, is incorrectly executed or executed late, the Cardholder can
demand compensation from N26 Bank for any loss that is not already covered by Sections 13.1 and 13.2. This
shall not apply if N26 Bank is not responsible for the breach of duty. N26 Bank shall thereby be responsible for
any fault on the part of an intermediary as though it were its own fault unless the main cause lies with an
intermediary designated by the Cardholder. N26 Bank‘s liability to pay compensation for a loss under this
Section 13.3 is limited to EUR 12,500 per payment transaction; said limitation does not apply to intent or gross
negligence by the Bank, loss of interest (if the Account holder is a consumer) or risks which N26 Bank has
specifically assumed.
15 Exclusion of Liability
Claims by the Cardholder under Sections 13 and 14 are precluded if the circumstances giving rise to a claim
● are due to an unusual and unforeseeable event, outside the control of N26 Bank, and the
consequences thereof could not have been avoided even if all due care had been exercised, or
● were caused by N26 Bank due to a statutory obligation.
16 Settlement/Statement of Account
N26 Bank shall deduct every single transaction effected with the Card from the available loaded credit balance.
N26 Bank shall provide the Cardholder with a statement of transactions with every transaction, but at least
once per month; said statement shall always be stated in EUR. On acceptance of the card application, the
Cardholder agrees to call up said statement of transactions electronically. In this case the Cardholder waives
having the transaction statement sent by post. In order to call up the credit card statement electronically, the
Cardholder needs a password; N26 Bank shall have password sent to the Cardholder by post. The Cardholder
must ensure that no other person discovers the password provided for the credit card information system. If it
is suspected that a third person has discovered the password, then the Cardholder shall be obliged to
immediately alter said password or to notify N26 Bank accordingly and to have access to the credit card
information system blocked. If during registration the wrong password is entered several times in succession,
then N26 Bank shall block access to the credit card information system. The Cardholder undertakes to take all
appropriate measures available using the latest technology in order to protect his/her system from third-party
interference. In addition, Acrobat Reader is also required for calling up credit card statements. The Cardholder
must check at regular intervals whether credit card statements have been made available. If a statement has
not been called up by the 20th calendar day following the date of the statement N26 Bank shall be entitled to
send the Cardholder a statement by post and to charge for said statement. The Cardholder may at any time in
writing and with a legally valid signature revoke calling up statements electronically. Once the letter of
revocation has been received and processed, the statement of transactions shall in future be sent by post to
the postal address last notified to N26 Bank. The postage costs are set out in the price list. N26 Bank reserves
the right to switch to delivering the statement of transactions to the postal address last notified to N26 Bank of
its own accord for good cause.
18 Charges
N26 Bank shall deduct the respective fees for issuing the Card and for providing its associated functions from
the credit balance loaded on the Card in accordance with to Section 5 above. The amount of said fees is set out
in N26 Bank‘s price list as applicable from time to time. N26 Bank shall be entitled to deduct the agreed charges
and fees together with the respective transaction amount directly from the Cardholder’s credit balance. The
Cardholder shall be notified separately (e.g. when making the application) about the type and amount of the
costs and charges. The Cardholder shall be notified in accordance with the procedure provided in Section 16
above about the charges and fees charged in each individual case.
19 Complaints
The Cardholder is under a duty to inform N26 Bank immediately after discovering any unauthorized or
incorrectly executed card transaction. Any complaints or grievances arising out of the contractual relationship
between the Cardholder and the Merchant must be resolved with the Merchant directly; they do not affect the
Cardholder‘s payment obligation. The Cardholder‘s claims under Section 14 shall remain unaffected thereby.
21 Data Protection
The applicant consents to N26 Bank disclosing to the respective service provider any data required in order for
Additional Services to be rendered; said service provider shall use said data only in accordance with the
Datenschutzgesetz (German Data Protection Act) and in order to render the contractual services.
23 Term
The Card Agreement has been concluded for an indefinite term. The validity of the Card shall end upon the
expiry of the month printed on the respective card, in each case in the year stipulated on the card. The
Cardholder must destroy the Card after it has expired. The Cardholder hereby already instructs N26 Bank to
issue a new Card before the Card‘s period of validity expires and to send said Card to the Cardholder‘s last
notified address provided no valid notice to terminate the Agreement has been given.
Travel advice
Upon request, N26 will supply the Customer with basic information relevant to the destination country (e.g.
entry requirements, vaccination requirements), prior to departure and during travel abroad. The requested
information must be publicly available.
armed robbery within a 500m radius from the ATM within a one-hour period of time following the withdrawal.
This service relates exclusively to cash that was withdrawn using the DMC World Card.
In order to make use of this entitlement, the Customer must inform N26 Bank of the incident within 72 hours
by telephone or via email:
The Customer must verify the robbery or armed robbery by supplying a copy or photograph of the original
police report and the crime reference number. This report must have been issued within 48 hours following the
incident. The copy or photograph of the original police report must be sent to the above email address.
An N26 Business- Mastercard-debit card may only be applied for and used by self-employed persons (e.g.
freelancers and the self-employed). Use of the Business- Mastercard- debit card is permitted solely for business
expenses. Payments made with the card will be debited directly from your N26 account, which, when used in
conjunction with the N26 Business- Mastercard- debit card, must also be used predominantly for business
purposes.
29.7 Credit
N26 Business and N26 Business You cardholders are entitled to a credit of 0.1% of the total value of their card
transactions on the Business- Mastercard-debit card. N26 Business Metal cardholders are entitled to a credit of
0.5% of the total value of their card transactions on the Business- Mastercard-debit card. Withdrawals at ATMs
with the Business- Mastercard-debit card are excluded from the provision in sentence 1 and 2. The amount to
be credited regarding the total value of his or her card transactions will be shown and credited once per
quarter.