Price Electronics, LLC: Quality Assurance Manual

Price Electronics,LLC
Quality Assurance Manual

Price Electronics, LLC
QUALITY POLICY
INTRODUCTION
The purpose of this manual is to document the company’s quality system, to

instruct and guide employees whose actions affect product quality and to inform
the company’s customers what controls are implemented to assure product
quality.
The Quality Policy of Price Electronics,LLC is based on customer satisfaction.

We strive for continuous improvement in our quality systems and meeting the
objectives of our company:
• Supplying products that meet or exceed our customer’s requirements
• Providing a service that results in customer satisfaction
• Continuous development of a dependable vendor base
We are committed to continuous improvement in quality and the assessment of

the quality system to assure its suitability to meet the requirements of our
company and the requirements of our customers.
By meeting our objectives defined within this manual we will be able to:
1. Provide defect free products.
2. Provide customer satisfaction by providing:

a) On time deliveries.
b) All contract requirements are met.
c) Exceptional product quality.
d) Exceptional service quality.
3. Assist vendors and work with subcontractors to reduce late deliveries

and delivery of defective product.

For
TABLE OF CONTENTS
1.0 Statement of Objective
2.0 Authority for Implementation
3.0 Organizational Structure
4.0 Sales Responsibility
5.0 Engineering / Blueprint Control
6.0 Purchasing / Materials Management
7.0 Production Responsibility
8.0 Quality Control Responsibilities
9.0 Receiving Inspection
10.0 In-Process Inspection
11.0 Pre-Shipment Inspection
12.0 Material Review
13.0 Quality Control Audit
14.0 Corrective and Preventive Action
FORMS
1.0 STATEMENT OF OBJECTIVE
1.1 The Objective of Price Electronics, LLC is to clearly define the

procedures and responsibilities of a total quality assurance program
with the ultimate goal being to provide our valued customers with a
precision part or product that will meet or exceed their individual
specifications or requirements.
1.2 Provide detailed procedures required to accomplish uniform quality

assurance for this company’s parts or products.
1.3 Furnish general-purpose information useful in the administration of

quality assurance activities.
1.4 Any product supplied by Price Electronics, LLC under contract

shall be manufactured under appropriate institutes’ and societies’
specifications or their supplemental specifications and shall be
subject to the quality control standards outlined therein.
1.5 A Copy of this manual will be issued to all department managers,

sales representatives and manufacturers for Price Electronics, LLC
as a required reference.
1.6 A copy of the Price Electronics, LLC Quality Manual is available to

qualified personnel upon request.
1.7 Revisions to our policy will be issued when deemed necessary and
shall be recorded and authorized on the revision notice page of this
manual. Revisions shall be numbered, dated and indicate sections
and paragraphs revised
2.0 AUTHORITY FOR IMPLEMENTATION
The general management of Price Electronics, LLC authorize the policies

and procedures contained in this Quality Assurance Manual.
The General Manager and Operations Manager delegates to the Quality

Control Supervisor the authority to establish, document and administer the
necessary guidelines, requirements and controls to effectively implement
the statement of Objective (detailed in section 1).
The Quality Control Supervisor shall have the responsibility and authority
to assume compliance to this manual.
3.0 ORGANIZATIONAL STRUCTURE
GENERAL
MANAGER
SALES OPERATIONS PURCHASING

MANAGER MANAGER MANAGER
SALES QUALITY PRODUCTION

REPRESENTIVES CONTROL MANAGER
SUPERVISOR
QUALITY DEPARTMENT PRODUCTION

CONTROL SUPERVISORS PLANNING
INSPECTORS
4.0 SALES RESPONSIBILITY
4.1 The correct interpretation of customer needs and specifications,

whether verbal or written, cannot be overemphasized. The sales
order is the foundation for the complex chain of events leading up
to shipment of a finished quality product.
4.2 All sales orders and specifications must be routed through the
General Managers office for approval. The General Manager will
require written customer acceptance of particular specifications
prior to a sales order being finalized for all first time orders and
parts. The purpose of the contract review is to verify that the
customer’s requirements are adequately defined and documented
and have been understood.
4.3 On all first time orders customers will be required to fill out Part
Information Sheets that details all critical information for that part
such as tolerance, radius, finish, packaging and any other pertinent
facts. These sheets will be kept on file and all orders will be made
according to that information. That information will be reviewed with
the customer upon acceptance of each order thereafter.
4.4 Upon acceptance of a sales order, delivery will be based on current

backlog and materials availability. The Production Manager shall be
consulted regarding unusual customer requests and/or
specifications before a delivery date is scheduled.
4.5 Upon acceptance of the purchase order based on the information

above, samples will be provided for all first time parts. These
samples will need written acceptance confirmation by the customer
prior to the production run.
4.6 Throughout the sales process, customers must be confident that

Price Electronics, LLC is working hard to provide them assured
quality in both a product and a reliable delivery schedule.
4.7 Copies of the sales order, along with other pertinent information are
kept on file in the sales office. Records of all review activities are
maintained as evidence.
4.8 All products are identified with the actual product part number or
where only a description exists, the company’s internal part
numbers are assigned by the Sales Department.
CONTRACT REVIEW AND ORDER ENTRY FLOW CHART
RECEIVE ORDER FROM

CUSTOMER
YES
WAS A FORMAL QUOTATION CAN ORDER

PREPARED? NO REQUIREMENTS BE
FULFILLED?
YES NO
YES
DOES ORDER MATCH CONTACT
NO
QUOTATION? CUSTOMER
YES
ACCEPT ORDER AND ENTER

YES
ORDER INTO SYSTEM
IS PRODUCT IN STOCK? DELIVER ORDER TO

NO PURCHASING
YES
DELIVER ORDER TO
WAREHOUSE FOR
PROCESSING
5.0 ENGINEERING/BLUEPRINT CONTROL
5.1 When necessary the General Manager or Production Manager shall

request additional information from the clients Engineering
Department on the parts or product drawings to make sure that
they are of an acceptable quality for reproduction or legibility
necessary to complete a sales order based on a specific customer
contract.
5.2 Any special and pertinent information necessary to the manufacture

of a customer part or product, such as special processes,
dimensional requirements, special materials or specific blueprint
requirements will be kept as a matter of record in the General
Managers, Sales Manager, Quality Control Managers and
production Managers office. This information is reviewed prior to
duplicate order acceptance and production.
5.3 It will be the responsibility of the customer to supply Price

Electronics, LLC with the issuance and maintenance of up-to-date
drawings and specifications and other engineering data. It will be
Price Electronics, LLC responsibility to make sure that information
is channeled to the proper parties prior to production.
5.4 All obsolete manufacturing data is returned to the Production

Manager and destroyed. A complete file of all revisions and
pertinent information is maintained and kept by the General
Manager.
5.5 When drawings are revised, they shall be stamped and dated as
such by the customer prior to release, thus signifying an up-to-date
print.
5.6 No one is allowed to use any print not clearly legible or with hand
written changes or notes unless prior approval is received from the
customer or customer representative.
5.7 It shall be the responsibility of the Quality Control and Production

Control Departments to insure that all manufacturing data is kept
clean and legible.
5.8 All products are identified by a part number or description

correlated to corresponding drawings, specifications and other
technical documents.
6.0 PURCHASING DEPARTMENT / MATERIALS MANAGEMENT
6.1 The company assesses its subcontractors and purchases only from
those that can satisfy the company’s quality requirements.
Purchasing documents clearly and completely describes ordered
products, including quality requirements.
6.2 The Purchasing Department prepares all purchasing documents.

The documents clearly and completely describe ordered products.
They include precise identification of the products, reference
applicable standards and state quality requirements. The General
Manager reviews and approves all purchasing documents prior to
release.
6.3 The company defines subcontractors as vendors who deliver their

standard products, as vendors who design and/or manufacture
products from the company’s drawings or specifications, or vendors
who perform processing operations.
6.4 All requisitions for materials that require mill certifications or special
processes must contain full information as to work order number,
part number, applicable specifications and/or requirements
necessary.
6.5 All mill certificates for raw material will be forwarded to the Quality
Control Department for auditing and approval prior to being entered
in the applicable customer’s permanent file.
6.6 For all raw materials and outside processes only those sources,
which have been approved by the Quality Control Department as
having an adequate quality assurance program or an alternate
program to insure a quality product, will be used.
6.7 Quality performance of all subcontractors is monitored. Those

showing inadequate performance are asked to implement
corrective actions and are discontinued if there is no improvement
or desire to improve.
6.8 If it is deemed desirable or necessary to develop new sources for

raw materials or outside process, upon request from the applicable
department, Quality Control will survey such sources to determine
the adequacy of their quality assurance system and their ability to
produce to Price Electronics, LLC high quality standards and
specifications. The Quality Control Department shall have the
authority to disapprove any vendor not conforming to Price
Electronics, LLC requirements.
7.0 PRODUCTION RESPONSIBILITY
7.1 It is the prime responsibility of the production Supervisory personal

to coordinate all efforts in manufacturing a part or product to all
applicable standards and customer requirements.
7.2 Strict adherence to applicable and engineering specifications is

mandatory in all manufacturing operations.
7.3 All work orders must be accompanied by Quality Control approved

blueprints and paperwork necessary to assure a part or product is
manufactured to a customer’s requirements, and guidelines.
7.4 No one is allowed to use a drawing not clearly legible or with

handwritten changes or notes not authorized by Quality Control,
Production Control and concurrence with or customers.
7.5 No production worker is to undertake any job operation without a

clear understanding of the work to be performed.
7.6 All materials and parts in process must be clearly identified at all
times.
7.7 It is the department supervisors’ responsibility to reassure

themselves that every production worker understands what is
expected.
7.8 The production supervisors shall take all necessary steps to meet
the scheduled production dates.
7.9 When a specific manufacturing process requires an inspection, the

Quality Control Department is to be notified.
7.10 If any person notices any discrepancy on a work order, blueprint, or

contract, the Quality Control Department is to be notified.
7.11 A schedule of periodic tool inspection and maintenance is to be in

effect.
7.12 All Production personal will give their full cooperation to the Quality
Control Department and its designated personnel.
8.0 QUALITY CONTROL RESPONSIBILITIES
8.1 The Quality Control Supervisor is responsible for planning,

developing, initiating, coordinating, implementing and maintaining
the most effective and cost efficient procedures for optimum
assurance and control.
8.2 The Quality Control Supervisor shall interface between Price

Electronics, LLC management and the manufacturers to solve
quality-related problems that may occur.
8.3 The quality control department is responsible for maintaining

accurate and complete inspection records, documentation and
specifications necessary for a complete quality program.
8.4 The quality control department shall provide or aide with the
information and analysis and use of records as a basis or
foundation for any action deemed necessary by management.
8.5 The quality control department shall provide or aide with the
inspection of all tooling, materials and procedures.
8.6 Personnel performing quality control functions shall have sufficient

training, defined responsibilities, authority and the organizational
freedom to identify and evaluate quality related problems.
8.7 For best and unrestricted performance, the Quality Control

Supervisor and staff personnel will be directly responsible to the
general management of Price Electronics, LLC.
8.8 To insure the continuing top performance of the quality control

department, the management of Price Electronics, LLC may at any
time conduct an audit to guarantee the status and adequacy of the
“Quality Control System.”
9.0 RECEIVING INSPECTION
9.1 Copies of all purchase orders, pertinent to Section 6.4 and 6.5 of
this manual shall be submitted to the quality control department to
determine compliance to the contractual obligations and aid in
determining which upcoming inspection functions will be necessary.
9.2 All raw materials and outside processes may be subjected to

inspection directed by the Quality Control Supervisor.
9.3 Upon arrival of all product from outside sources, whether product
for processing from a customer, raw material, or any item which
may effect a product for any customer the goods may not be
removed from the receiving area until receiving inspection is
conducted.
9.4 When any employee becomes aware of the arrival of any delivery,
he / she is to contact the Receiving Manager, Quality Manager or
Production Manager immediately. Only the previously mentioned
Managers are authorized to sign for the receipt of any incoming
product.
9.5 The Manager is to inspect the arriving goods against the associated
Purchase Order, Service Order, or other affiliated documents
indicating the quantity and criteria of the goods or services ordered.
9.6 After acceptance of the received product the Manager is to

acknowledge receipt in the fashion required by the shipper. The
product is to be properly identified as to it’s quantity and content
(i.e.: material type, size, etc.) and placed into the proper storage or
process staging area depending on the nature of the item.
10.0 IN-PROCESS INSPECTION
10.1 To assure that the proper quality level and all contractual
obligations are met, all parts, processes and work-affecting items
are subject to inspection.
10.2 It is the Quality Control Supervisor’s responsibility to establish

inspection points wherever and whenever it is necessary to
guarantee the Price Electronics, LLC policy.
10.3 The preparation, maintenance of and compliance with work

instructions shall be monitored as a function of the Quality Control
Department.
10.4 Any tooling or fixtures being used to produce customer parts is

subject to periodic inspection.
10.5 A first part inspection will be performed at every operation outlined

on the process sheet or work order as directed by the Quality
Control Supervisor in conjunction with the Production Manager.
Results of this inspection will be entered on a “First Article
Inspection Form” and kept on file.
10.6 After first article approval, it is the operator’s or workers

responsibility to maintain that same quality level as approved by the
inspector.
10.7 Roving inspections will be executed during the duration of the

operation to assure compliance.
10.8 The Quality Control Department will provide specific inspection

procedures in coherence with any special contractual requirements.
10.9 Any parts or material determined to be scrap must be permanently

marked and placed in a special holding area and disposed of as
quickly as possible.
10.10 Discrepancies that recur either with vendor parts or materials of

Price Electronics, LLC manufactured parts or assemblies, will
trigger a “Trouble Investigation Report.” Purchasing (with the
assistance of Quality Control) and /or the manager will take the
necessary steps for corrective action.
11.0 PRE-SHIPMENT INSPECTION
11.1 Prior to the shipment of an order, all customer product will be

subjected to pre-shipping inspection on a lot sample basis.
11.2 The Quality Control Inspector will ensure that parts are packaged or
palletized properly according to customer requirements and that all
outside labels or tags list necessary and pertinent information
11.3 Containers of products are identified by the part number and/or the
internal lot control number / manufacturers lot control number prior
to shipment or placing into stock.
12.0 MATERIAL REVIEW
12.1 The purpose of the material review is to determine the future use of
any nonconforming raw material or parts.
12.2 In the case nonconforming material is received or produced by

mistake the case will be brought to a Material Review Board. The
board is to consist of the General Manager, Quality Control
Manager, Production Manager, Engineering Department,
Purchasing Department and a customer representative.
12.3 The basis for a material review shall be to determine a course of

action for the discrepancy in question and the Material Review
Board may suggest a corrective action.
12.4 In normal cases the decision would be; use as is, rework, return to
vendor or scrap.
12.5 If the discrepancy in question is in violation of a customer

requirement the decision of the review board must be approved by
the customer and the decision must be in writing.
12.6 Until any such decision is made the parts or material will be on
“hold” in a pre-designated area.
12.7 Material review personnel shall have the authority and responsibility
to stop production when unsatisfactory corrective action measures
are present.
12.8 Price Electronics, LLC shall not delegate Material Review Board
authority to sub-tier suppliers without customer approval.
12.9 Disposition of customer owned parts must be approved by the

customer.
13.1 Components may conduct a periodic audit of the Quality Control

Program, at their discretion and without prior notice.
13.2 Adequacy of procedures, Quality Control Documents, Inspection

Procedures, Testing Procedures, Controls and Certifications shall
be audited by an impartial team of members of management of Price
Electronics, LLC .
14.0 CORRECTIVE AND PREVENTIVE ACTION
14.1 Corrective action is taken to help assure nonconformances are

resolved and permanent solutions are implemented. Corrective
actions are issued, recorded and verified in accordance with
documented procedures.
14.2 Preventive action is taken to assist management in continuous

improvement efforts. Preventative actions are issued, recorded and
verified in accordance with documented procedures.
14.3 Everyone in the organization is responsible for instituting,

monitoring, or requesting corrective / preventive actions. Problems
are evaluated for potential impact on production processes, safety,
quality, performance, reliability and customer satisfaction. Sources
of data and information used in the evaluation may come from
failure analysis results, manufacturing operations, or customer
feedback.
14.4 Problems are analyzed to determine whether immediate corrective

action is required. Action may include production stoppage,
shipping hold, stock purge, supplier hold, or product recall. Once
immediate control action has been taken, the cause is analyzed to
determine required corrective action. Short-term corrective actions
may include customer notification, rework, or product screening.
Long-term corrective actions may include product redesign or
production process revision.
14.5 After the cause of the problem has been identified, measures are
taken to prevent its recurrence. Nonconforming items are properly
disposed of or corrected. The effects of these measures are
audited to assure the desired goals are met and the permanent
changes are in place, documented and communicated.
14.6 Preventive actions plans are created to address longer-term trends

as represented by quality related data.
INDEX OF FORMS AND EXHIBITS
FORM ID DESCRIPTION
Cover Letter Part Information Sheet
QAF-01 Part Information Sheet
QAF-02 First Article Approval Form
QAF-03 Inspection Record
QAF-04 Deviation Request

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Price Electronics,LLC

Quality Assurance Manual

The purpose of this manual is to document the company’s quality system, to

The Quality Policy of Price Electronics,LLC is based on customer satisfaction.

• Supplying products that meet or exceed our customer’s requirements

• Providing a service that results in customer satisfaction

• Continuous development of a dependable vendor base

We are committed to continuous improvement in quality and the assessment of

1. Provide defect free products.

2. Provide customer satisfaction by providing:

3. Assist vendors and work with subcontractors to reduce late deliveries

Quality Assurance Manual

1.0 Statement of Objective

2.0 Authority for Implementation

3.0 Organizational Structure

4.0 Sales Responsibility

5.0 Engineering / Blueprint Control

6.0 Purchasing / Materials Management

7.0 Production Responsibility

8.0 Quality Control Responsibilities

9.0 Receiving Inspection

10.0 In-Process Inspection

11.0 Pre-Shipment Inspection

12.0 Material Review

13.0 Quality Control Audit

14.0 Corrective and Preventive Action

1.0 STATEMENT OF OBJECTIVE

1.1 The Objective of Price Electronics, LLC is to clearly define the

1.2 Provide detailed procedures required to accomplish uniform quality

1.3 Furnish general-purpose information useful in the administration of

1.4 Any product supplied by Price Electronics, LLC under contract

1.5 A Copy of this manual will be issued to all department managers,

1.6 A copy of the Price Electronics, LLC Quality Manual is available to

2.0 AUTHORITY FOR IMPLEMENTATION

The general management of Price Electronics, LLC authorize the policies

The General Manager and Operations Manager delegates to the Quality

3.0 ORGANIZATIONAL STRUCTURE

SALES OPERATIONS PURCHASING

SALES QUALITY PRODUCTION

QUALITY DEPARTMENT PRODUCTION

4.0 SALES RESPONSIBILITY

4.1 The correct interpretation of customer needs and specifications,

4.4 Upon acceptance of a sales order, delivery will be based on current

4.5 Upon acceptance of the purchase order based on the information

4.6 Throughout the sales process, customers must be confident that

CONTRACT REVIEW AND ORDER ENTRY FLOW CHART

RECEIVE ORDER FROM

WAS A FORMAL QUOTATION CAN ORDER

ACCEPT ORDER AND ENTER

IS PRODUCT IN STOCK? DELIVER ORDER TO

5.0 ENGINEERING/BLUEPRINT CONTROL

5.1 When necessary the General Manager or Production Manager shall

5.2 Any special and pertinent information necessary to the manufacture

5.3 It will be the responsibility of the customer to supply Price

5.4 All obsolete manufacturing data is returned to the Production

5.7 It shall be the responsibility of the Quality Control and Production

5.8 All products are identified by a part number or description

6.0 PURCHASING DEPARTMENT / MATERIALS MANAGEMENT

6.2 The Purchasing Department prepares all purchasing documents.